Amerigas

Year after year I get the runaround on gas delivery. I have seriously called over 22 times for a delivery. EVERY time i get different responses, different promises and it is UTTERLY ridiculous. Where is ANY kind of customer service support or any supervisor? I could not even speak to one, most reps said none are avail. Today when I called AGAIn, (#23 time), I understand there is not even a CORPORATE address or phone number that handles complaints.

I am besides myself at HOW do I get a delivery of gas to my house? The lady, GG was her name on Thursday or Friday last week ASSURED me 100% PROMISED gave me her word that I would get my 50 gallon delivery and she did see notes on my account that I was budgeting and price was to be around $243 'ish" . How can I get through to anyone in a…

I have spoken with 7 customer service representatives that from my experience appear to be located in an offshore call center. I have been a customer of the gas company purchased by Amerigas in Marshville, NC 28103 forty years, and this is by far the worse customer service personnel I have ever experienced, and I deal with many businesses. I feel someone from Amerigas Corporate Response Team should contact me directly at 704-233-5421, and my name is Reid Phifer of Reid Phifer Farms.

Cannot get a delivery, payed $100 dollars a month ago , then ordered gas on 9/28 and get the run around everytime I call! Why can’t I get my Propane delivered??????

Been a customer with Sawyer gas always got great service untill AmeriGas took over so far service SUCKS THE BIG ONR just asking for propane gas

After 6 weeks from ordering, I had 3 new tanks installed on 10/10/22, as a new customer, switching from another supplier. Two tanks have no propane and one has ~10%. I called about delivery the of propane only to be told the standard delivery is 7 days, but if I want sooner there will be an additional $300 charge.

THIS IS ABSURD- AmeriGas switched me with essentially empty tanks and “standard” delivery 7 days later. THIS COMPANY HAS NO CONCEPT OF CUSTOMER SERVICE and does not care if I have no ability to cook, have hot water or heat - AS A NEW CUSTOMER unless I pay the additional charge to get my FIRST DELIVERY!!!

I already regret having switched!!!! Beware if you are considering AmeriGas - the “we don’t care” propane supplier!!!

First let me start by saying i have been one of your customers for over 10 or 15 years and have never had this problem. On sept 22 2022 I ordered 200 gallons of gas and paid for it at the same time .

I was told my gas would be delivered between September 23 and September 29 when it wasn’t delivered I contacted some foreign person that I couldn’t understand but was told it would be delivered within a day or two . When it hadn’t been delivered by then I contacted customer service again and was told it would be put on emergency status and would be delivered within the next 24 hours well four days later today and

it still has not been delivered so when in the heck am I going to get my gas that i paid for on September 22 amd today is October 10 please let me know i am at 8 percent now

In January of 2022 I had propane delivered to my house. At that time I was told that something on the tank had just broke and that a technician would be here within two weeks to repair it. That was 9 months ago.

I spoke with customer service on 2/24/22 and was told that a technician would call me to let me know when they would be arriving. Never received a call from anyone. My spouse made contact in March or April and was given a date when technician would be here and on that date nobody showed up.

Two weeks ago (September 2022) my spouse again talked to someone at Amerigas's number and was given a case number, a phone number and the name "John Willsea". Was told John would call. No call! Today (10/5/2022) I called customer service again.

Obviously these people that I am speaking with…

Have been trying to order propane from Amerigas since 10/1/2022. They originally filled my tanks in Sept. 2020 for my generator. I live in N. Ft. Myers and depend on my generator for electricity since hurricane Ian made landfall on Wednesday.

They keep telling their system needs to update my account. I have been told this by 3 different people on 3 different day, Saturday 10/1, Monday 10/3, Wednesday 10/5. They say they cannot schedule a delivery without this update. Their concern for their customers where the hurricane hit is appalling.

I ran out of gas on 10/4.

I have had a leased tank for many years but noticed it was not in good shape and needed to be replaced. I scheduled a replacement tank which was accepted. When I went to schedule a fill for a presumably empty tank I was told that I could not schedule a delivery because the installers had to ok the new tank.

When I asked to schedule delivery for the next day I was told that the “system” would not allow for that as it did not show an existing tank! Is it not logical to presume that if you are getting a new tank, you would want it filled asap?

Apparently nobody can override the “system” which means that I will be out of propane for up to a week.

Also I would like to be able to talk to the local Amerigas company which is just a few miles away and who could easily coordinate delivery, rather…

Had a gas leak which they fixed a month later. The technician found the leak it was on the tank. When I asked about them replacing my gas they only wanted to replace 25 gallons. I refused and asked to speak with supervisor.

Got put on hold and they never responded

25. She was to call me back the first thing this morning to take my payment. Her name is Dianna but she never call me back . Then I spoke with Lauren and told couldn't adjust the account. I have on phone with at least 5 different customer service people and been told so many different things.

I cannot talk to anyone over the supervisor. Was told they don't have anyone there. I would like for someone to call me from the corp office. I think you need to know how these calls center are operating.

I canceled my services With AmeriGas, they were supposed to give me a credit for the Propane that did not get used in the propane tank it was around 60% when they picked it up the driver is claiming that it was 0% I contacted customer service they submitted a ticket did not reach out to me I called back and they told me that the propane was at 0% and they are not giving me credit for anything I told him to go look at my past history and they could see that and

I use 80% of propane and a month because they delivered to me a month prior to me canceling that I own used to 20% that that driver is lying. They basically told me o well you’ll have to pay it and I said I’m not paying for propane that I did not use.

A few days ago when trying to light my grill I found that my 250 gal tank was empty. Knowing that last month the gauge was reading 50% I assumed I had to have a leak in the system. I called my local Amerigas supplier and asked if they can send someone to find the leak and they said they would.

Within an hour L received a text that they were on the way to fill my tank. I immediately called them & told them I do NOT want them to fill the tank, just find the leak. I was informed that they'd only put in ONE gallon in order to find the leak.

Within an hour or two I saw the truck pull up to my tank and hook up the gas nozzle. When he came up to the house I asked if he was ready to search for the leak. He told me every other driver had quit & he was working 12 hrs a day and had no time to look…

After 20 years of service At my property I can’t understand why a lock is on my property with no notice and no way to remove. no one will show for now 4 MISSED appointments from Amerigas and I have tenants who have been without gas for 2 weeks. This is unacceptable.

We need the lock removed and service. Immediately!

Last February Amerigas filled my propane tank and put a lock on it because it had run out. The contract with Amerigas was that they would keep the gas level up so I would not run out. This is a vacation home in an area that freezes during the winter.

They never notified me that the tank was shut off and locked. 00 worth of gas, which I paid. I called to have them remove the lock, which they did, 5 days later. 00 for unlocking the tank. It took the guy less than 5 minutes to unlock the tank and I relit the water heater myself. The furnace automatically ignites.

The tank should not have run out in the first place because of our contract. I have never called for gas, they always kept it filled. I should not have to pay for them to unlock my tank, which should have never been locked in the…

Look up case number Ritm1283683. I will never choose your company for any reason.

We have been calling for 6 weeks for a fill. The meter says 20%. We are getting the run around. They are telling us they filled us in March. Maybe meter is broken, either way we want someone out immediately to fill tank.

This is very poor business. If I don't hear from someone very soon I will call the regional office. My # 843 408 3811 or 843 688 4716. Alan Ball

It has been 5 days since I complained of a gas leak and one of your technicians came and disconnected the gas line from the tank in my absence. Since then, despite repeated calls to Amerigas to inquire about what's going on, I have not had one contact from your company. We are unable to cook food or have any hot water since Thursday of last week. What is going on?

My account # is 200959923. My telephone number is 928-581-8847. My service address is 235 S. Avenue A½, Somerton, AZ 85350.

I'd leave no stars if I could. Have had nothing but problems with amerigas . This is the second time they have done this to me! They said I had an issue on my account they said I owed money which doesn't make any sense because they are the ones that type in the amount that they charge people all I do is give them my card number so

how can I owe money and my account is set up to not deliver unless I paid and on a previous delivery I got it so I must have paid so how can I have a balance? So they would not deliver my propane and I was under less than 30%, I finally kept calling and finally was able to get the issue resolved the guy told me that I would get it delivery by Tuesday but

had to call the next day cause it would take 24 hours to my account to be resolved, He said if I call the…

I am staying at blaze in saddle RV Park, in tucumcari, New Mexico. The park is located directly adjacent to an abandoned AmeriGas location. The abandoned property is literally falling in, and it appears that some homeless people have set up camp in some back storage units.

From outside the security fence, you can see people walking back-and-forth, and it appears even grilling due to the smell of smoke. Route 66 is trying to clean itself up, new businesses have moved in, roads have been repaired, and your site is an absolute area of disgust.

Help the town of Tucumcari, and at least clean this area up, and move a homeless, potentially drug related, group of people out of the area. New businesses like the one I’m staying in, should be given a chance, not having poor elements, and a…

I have tried with dozens of calls to get AmeriGas to complete a tank relaxation since before ChristmAs. Over and over I have been promised a return call which never occurs. Billy the local service manager was supposed to call regarding a safety concern… I again get nothing and do not know where to go for help and I am weary of the lack of sttention

I have had 9 appointments. One one called said truck broke down on rt 201 Anthony called I had appointments in Dec-19-21. Jan 08-22. Feb-08-22. Feb-12-22. Mar-17-22. Mar-22-22 apr-07-22. Apr-12-22 apr-19-22. The other day no call no email nothing at all except at the end of day said by email job completed never seen any, I seen one person o.

Feb-12-22 he said it wouldn't bee had to put gas in new residents and old, sound take long ( I STILL WAITING) DONT KNOW WHATS GOING ON. AFTER ALL THIS WAITI G I SHOULD GET FREE GAS FILL UP ON MY TANK , PLEASES XALL BACK 606-367-4941

lack of service prompted change of supplier, have been trying to get 500 gal. Above ground tank removed since October 2021. Certified mail to local office refused. Tank is now a hazard must be removed.

I have been a costumer for 3 years. They let me run out of propane when I had automatic delivery in the dead of winter. They have a meter in their office to read where your propane tank is. If I could give 0 stars I would this is the worst costumer service I have EVER received!

The automatic withdrawal doesn’t work so don’t even try it. They say it does but then charge you later when they mess it up even after calling 5 different times to fix their mistakes. The staff is incompetent and they will blame their mistakes on you and make you pay ten fold for it!!

If you want a good propane service I highly recommended looking somewhere else. I couldn’t be more displeased with the complete lack of consideration or respect of their customers that pay their salary. Horrible horrible horrible.

Customer service, making a payment arrangements, my name being verified by my husband to make payments on this account EVERY time I call in they said it was not added. Currently been on hold for a manager for 16 minutes. The girl I was talking to is named Abreal and gave me excuses I cannot talk to anyone above her to make a payment.

I am getting billed for invoices I already paid. No one is helping me to resolve this issue and I recently got charged for a billed that requested a leak check and I never requested this. The ticket was a different name and address, yet they have not removed it from my account and I am still getting billed for it.

I, my father and son have been Amerigas customers for many years. Corn drying and residential customers. The tank now for residential is located at 5355 W 400 S, North Judson, IN. , North Judson. I ordered LP on Dec 13, 2021.

The last day of proposed delivery was Dec 23. Nothing. I spoke to customer advocates many, many times. They would check on the delivery status and it was to be delivered on Monday, Dec 27. Nothing. This type of calling continued through the first week of January, 2022.

I spoke to the supervisor of the advocates several times and several times that week I was told it would be delivered Wednesday, the 5th, then Friday the 7th. This time I was told I would have to be there as the % was so low, a deliveryman would have to get in the house to make sure the flow to the…

I had been on automatic reoccurring payments with auto billing and auto tank refill with Amerigas for almost 20 years - i happened to check my tank just before the winter holidays and noticed it was at zero - meaning I could run out any moment. When I called they said the credit card on file, belonging to the other house resident, had expired and our account was in default so they stopped filing the tank and

that it was not their responsibility to let us know such things - that we should have been checking up. I believe they should have notified me that the card was not working, especially since it was on auto pay for almost 20 years I called to arrange for an emergency fill - which was a 300 dollar surcharge (that I had to in addition to the outstanding balance and late fees, and was…

Ameris came to deliver propane to our home yesterday but when they lifted the lid on the propane can discovered it was a block of ice. The driver came to the door and said he could not hook up or read out gauge.

He also had his boss on speaker who was yelling at him to leave there was no time for this. I asked what could we do? Could I hire someone? He just saying I don’t know and then he left.

My husband and I cleared out the ice by using hot water and discovered we only have 60 gallons of propane left. We have called AmeriGas many times and cannot be guaranteed another delivery until March 8. Each to try to ask for a supervisor they put us on an automated survey.

We live in New Hampshire where temps go down to zero at night this time of year. We are extremely fearful that we are going…

This company is the worst company i have ever worked with. The fact that they are responsible for people to have propane for heat and their water supply is amazing… they could care less if they forget a delivery and you’re left with the consequences. Then when you call to ask or speak to someone who actually knows what they are talking about they say they “have to ask for permission “ what kind of company is this?!

My bill was due Feb. 22. I called Feb 21st to make payment arrangement because my payday is in 25th. 00 on 25th. 00 for returned check. I talked to customer service and was told the credit union refused it. I called credit union.

They submitted my account number incorrectly. I called Anerigas again and they said it was credit unions fault. I asked if they had documentation. They did not. I was told if credit union had documentation I could summit it to some email she rattled off. I called credit union.

They are sending me documentation. 00 in dispute. 00. After nearly an hour I lost it. I was so upset I don't know what I dad but I did not pay any of it.

I ORDERED RESIDENTIAL DELIVERY OF PROPANE ON FEB. 7, 2022, BUT HAVE NOT RECEIVED IT AS OF FEB. 18. I CALLED THEM ON FEB. 16 AND FEB. 18, BUT THEY COULD NOT GIVE ME A DELIVERY DATE. MY ACCOUNT NUMBER 200260676, ZIP CODE 44041.

MY TANK IS DOWN TO 17 %, I AM ANGRY AND DISAPPOINTED AND SERIOUSLY CONSIDERING CHANGING PROVIDERS. PLEASE HELP GET MY DELIVERY SOON !!

Your call center and customer advocate group is pathetic. I have been trying to get a propane delivery for almost a month. No one in your company knows anything about what is occurring or can give me a status update.

It has been a an awful experience with your company. Whoever came up with your call center and customer service strategy should be fired. You will loose a lot of customers in your transition to centralization. I honestly have never seen such poor execution in a company.

I have ordered propane from this company multiple times and they give me an estimated time of delivery but I never receive my propane on time. I usually have to call them daily after the delivery date has passed and I get all kinds of excuses.

I order when I am at 40% and it is usually below 20% by the time I get my delivery. Previous order was placed on December 9th and I did not get it until December 29, 2021. I placed an order on January 31, 2022 and I still do not have it and today is February 17, 2022.

I have called them 4 times since the order was placed. The weather is cold and my furnace runs constantly even though my thermostats are set at 50 degrees. I cannot order from any other service because I do not own the tank.

I'm elderly and I'm COLD!

I sent this complaint to their online support email on 1/28/22. No response

Hello,

I have called customer service several times over the past six months. I disputed this bill and asked to be contacted by the field office. The repair done on 12/8/2020 was done in a manner that did not allow the tank cover to close. In addition, during the time when the tank was red-tagged, on two occasions Amerigas said they would be out and never showed up.

When I saw the way the repair was done in the summer of 2021 (this is an unoccupied property, used a few times a year) I called in and asked that the repair be done properly. I am disputing the bill from 8/31/21 because it was a fix of a problem created by Amerigas. I called when I received this new bill and put in the dispute. I asked to be…

The worst experience I've had with a company. The previous owner of my home installed an AmeriGas leased underground tank. This was in year 2000 making the tank over 20+ years old. Since it is owned by the service provider, I am under their lease program.

Moved into house in 2016 and it's been the worst customer service since. It began with back and forth exchanges asking them why they are filling my tank when it's not low and charging me. Their explanations didn't make sense.

After calling them out, I switched from auto-delivery to will-call so I had more control over deliveries and could track their fill amounts and rates. " Not only are their rates routinely ~two dollars more than competitors, but my rates are significantly more when compared to neighbors in my town who use AmeriGas.…

I wish I could give negtive stars, Customer service - what a joke. I had been suffering from low pressure and pressure fluctuations so called for a service appointment. No appointment could be given at that time and I was told ythat a local service department would contact me.

They did and a service appointment was booked for a weeks time and a service window of 8:30 to 11:30 am was given. At 12:00 noon - nothing, so I call customer service and was told that I am still sceduled and that the service team was currently servicing another client about 45 minutes away.

Fast forward to 1:30 still nothing, so I called customer service again - this was a wast of time. Fast forward to 3:30 still nothing so a third call was made to customer service. I was told that the service team were still…

I was told that I will get a tank refill last week. I called again, I was tolded someone would come out yesterday. That didn't happen!!! I tank is now down to 8%

I called for a emergency fill delivery because I was out of propane on Tues and paid an extra 300 dollars for a delivery in 24 hrs it is 3 days later and I still haven't gotten my delivery they told me it would be delivered on the 14th what was the purpose to get a emergency delivery if it's not going to be delivered in 24 hrs. I never had service like this I am unpleased with Amerigas and wish I would hear back from someone from amerigas that's is from management

Worse company I ever dealt with took 6 weeks for first delivery then just got worse from there. My tanks were 57 years old n I reported twice I didn’t think gauges were working. Tech came out once n said he repaired them.

Based on gauges I ordered propane n order wouldn’t fit. I reported again n scheduled tech. He was no show so I called n they said he was out once n gauges were fine he’s not coming. So I ran out of propane with gauges reading 50,40 and 0 percent.

They sent out guy to check said 2 gauges were not working n my tanks are 57 years old. They did give me new tanks with a little propane. Still waiting on my delivery! Sad such an unreliable uncaring company holds it in their hands to keep a home warm.

N this is all happening in February!

I changed from Holston gases to Amerigas due terrible customer service. After the verbal phone agreement with your agent the terms we agreed to were not honored. Three delays for tank delivery. Once installed and safety checks confirmed the volume of fuel was 5 - 7%.

No fuel has been delivered this all appliances including heat are out of a fuel source. The only expeditious part of the process was Amerigas' ability to process $1350 payment. Looks like I should switch to NG which is closer to my house than the empty tank.

And yes I NG jets for all appliances. Patiently waiting. Douglas A. Mayhew 865-938-6303

There is to much to list, but our billing is messed up and am being overcharged, ran out of propane when we are on automatic fill up, they have 3 accounts under our name, and we can never get ahold of a American and we can’t understand the people on the phone!

I ordered propane online on January 25th, 2022. My delivery window was January 26th - February1st, 2022. I was at just over 20% tank level on January 25th when I placed the order. I did not receive delivery on February 1st and called your customer service to inquire about when the fuel would be delivered. I was told that they would "Expedite" the delivery and that they would NOT charge me the $75.00 fee to expedite the delivery. I was also told that I would receive the delivery on February 2nd.

As of 3:30 p.m. on February 2nd I had received no communication regarding the delivery status. I am signed up to receive email and text communications...I received no communication up to 3:30 pm so I called Amerigas back. After being transferred three times and having to recommunicate the telephone…

I have been trying to get gas delivered for 3 months. Have done everything I was asked to do and still no service.

We discontinued service due to the fact that AmeriGas never showed up at scheduled times and overall poor customer service. It has been 2 months since we stopped service and AmeriGas still has not picked up their tank. Times have been scheduled and they simply do not show up.

Furthermore, they do not call to advise of the delay or attempt to reschedule. On top of that, late fees are being added to our bill, as we have repeatedly advised that we will pay the bill in it’s entirety once they come collect their tank.

They simply advise that there is nothing they can do, and late fees will continue to be added to the bill every month (despite the fact that their empty tank is still sitting g in my driveway after 2 months). I requested to talk with a supervisor and I was told that none were…

poor overall service. Cannot access customer service and have been given the round-around every single time. We receive e-mails stating an emergency delivery would be within 3 or again 1 day without receiving delivery. The electronic gauge set up on our tanks (2) is not reliable and send false readings such as a 53 % when the actual tank reading is 10%.

No longer original reps or local reps available. Some customer service reps are either rude or condescending and appear not to understand why we are calling or give us the round-around. Our better business bureau in NC gave a F ratting with over 2K complaints last year alone.

We are not "new" customers in that we had been customers for over 30 years with the former cie swallowed by Amerigas.

NO GAS DELIVERED ON TIME

I have been with this company 20+ years and have been on the auto fill plan. AmeriGas let me run out of gas in January and said they would fill it within 48 hours. It was 10 degrees outside and this is my source of heat, cooking and drying clothes.

So now we are without heat except two space heaters and they won't even answer the phone now. It has been 4 days and I am not even on the sechdual as of last night. ok, you are behind, ok you can't get workers, BUT YOU CAN'T AT LEAST PUT ME ON THE SECHDUAL????

I am cancelling with AmeriGas. AS SOON AS THEY ANSWER THE STUPID PHONE!!!!

I live in Bluff City TN and a new auto delivery customer to Amerigas, and based on this complaint, a short term customer. Because we've had delivery issues since we signed up with Amerigas (4 months) we were very proactive in assuring our web account had the accurate tank level reading and everytime the level was way off.

Example, two and a half weeks after December's fill up (75 percent in a 150 gal. tank) our web account showed estimated level at 68 percent, we were at 35 percent. We have two new fireplace propane gas heaters and a new 50 gallon propane gas hot water heater.

Heaters are our main source of heat in our 2800 square foot home. So obviously we're going to use more than 7 percent in winter to maintain our house at 65 degrees. Amerigas has all this information from when they…

We have been trying to get propane for the past week. We are on auto delivery but had to call each month. We've only had this company for 3 months. For the past week, we've called to have a delivery for our tank was getting low, 36%.

Two days ago we were put on an expedited list. No one came. Called on Saturday, and was told that we would have a delivery that day. No one came. We are now out of propane. We have been using electric space heaters.