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AOL

2.5
298 complaints

Address

770 Broadway New York, NY, 10003

Complaints

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Dave Bursh

Dec 24, 2018
0

Why do you always report Kardashian news? No one cares!!! Let's have some more pertinent media coverage and not waste everyone's time with this.

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DONALD MULLEN

Dec 12, 2018
0

every time i sign in i never get a phone call to give me a code that gives me access to my emails, and went i call to complaint. they tell me that they don't have my email address and my phone number.i have to use my other email address OUTLOOK.COM to sign in to aol. will you please kindly straighten this situation out because i don't wanna have to fill out a complaint application with the better business bureau THANK YOU!

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dorothy talllywhacker

Nov 26, 2018
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its simply horrible you freeze up have to reboot room all day several times ,cant post and serviceis slow this is a new puter thats already messing up and i only use aol ,im constantly having to reboot your program what am i paying for?

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John Wolfe

Nov 26, 2018
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The new split screen picture on the Welcome scroll is terrible. Please go back to the way it was.

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Terry

Nov 21, 2018
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It is the day before Thanksgiving and your banners are all about attacking Trump and being negative to include some stupid thing about poisoning your dog on Thanksgiving. Do you people have anything to be thankful for. For God's sake get over it.

I pay for this service and I want more positive stuff.

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SHARON PENNY

Nov 21, 2018
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hi I have had system mechanic for a number of years about two years ago they downloaded but not very well but I left it because that all took three hours to do and it always does and they always say I owe them money except for the part they are the one who pay themselves as they take my payment out of my account so

I don't like this well three months I shut my computer down to factory settings I forgot to save system mechanic I called aol and it took a hour and finally they said aolo had to do this so called them three and a half hours later and talking to manager got angry with him he could not download because it is under a nother name which I had forgotten because they don't let you switch to other user well finally he went to my account and

found my other name I guess there were four…

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Angelo Del Marto

Nov 16, 2018
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00 a month to be my email service. I have also made you my home page. As my home page your service is terrible. I have received messages that for an additional fee I could stop the incessant pop-ups for occurring.

I can't get through a story without your popups interrupting it. I can never complete a story because there always seems to be a problem with the story just before the few final story lines. You stink as my home page.

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Al Bettencourt

Nov 16, 2018
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I was trying to read an article about Tom Selleck. There are so many advertisers and so many pop ups it was impossible for me to read the article. Does AOL really think pissing me off is going to get me to buy from one of these advertisers? This is too much.

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James L. Oschman, Ph.D

Nov 10, 2018
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You ask an interesting question (what does so and so look like now, what happened after this picture was taken, etc.) and I have to go through a whole bunch of advertisements and never actually get to the answer.

AND the pop-ups are awful. I try to read a news story and it is 2/3 blocked by an ad.

All of this is really HORRIBLE!

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Douglas Otter

Oct 24, 2018
0

Sevice On my computer and apple phone stopped working on Sunday. I lost saved e-mail , didn't receive any new e-mail from Monday morning.

Also the e-mail from Monday and Sunday disappeared along with saved e-mail. Late Tuesday my e-mail service resumed on the computer but not on my phone. Nothing has been restored as of now Wednesday 10/24/18. Further calling AOL help desk is a BAD JOKE.

When you finally get thru after 2 days of trying you get someone who says he can't hear you and barely speaks English. I told him to get off his head set as I could barely understand him, but with no results.

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Ann Playe

Oct 13, 2018
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I found an appalling ad for Build the Wall when I opened my AOL account this morning. If I see it again, I am closing this account. I am completely disgusted.

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Thomas Wheeland, Jr

Oct 12, 2018
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I keep getting "reCAPCHA"even whe I said I did not want it, Why?

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Roy Jackson

Oct 6, 2018
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I have used an AOL account for many years, and believe it services my needs, and prefer it to Google due to easy of use and clarity of formats. I have always respected AOL reporting and trusting same.

However I am very disappointed at the miss leading, incomplete, and inaccurate news information, with bias, that many AOL News entries now contain online.

Many of your writers of such articles are not reporting news, with sufficient real, or full facts, but slanting their articles with their own opinions to form, I think, a political opinion they push.

I hope AOL management favors full facts and fully honest reporting. Not slanted articles.

Let the American people read the complete verified facts of any AOL subject on line.

Do not slant a article for any political purpose, party, or a…

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zuzu

Oct 1, 2018
0

worst company ever

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Leo Barsoomian

Sep 21, 2018
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This complaint is on executive Sam August September I sent e mail to Sam no e mail back for 2 months problem with AOL WELCOMESCREEN is new it sucks old WELCOMSCREEN IS better I was happy I told Sam that e mail AUGUST and September Sam got e mail never fixed problem Sam don't care what AOL want or what best for AOL members 2 months same issue and other problem my e mail says it all that Sam never fixed or e mailed reply today is 9/20/2018 I finally got a reply back it said sorry this email is no longer valued this was new to me after 2 months SAM DID NOT ANSWER MY QUESTION OR FIX PROBLEM YET I been a AOL member 18 years no respect from executive SAM I am mad my e mail says it all that I sent to executive Sam investigate who is right who is wrong I will work with you to sole this problem…

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Joyce Crane

Sep 1, 2018
0

Today I called to change my billing info. 00 + to clean up my computer - I don't want to go there. AOL has thrown me into this horrible company a number of times, requiring that I pay a computer expert to get rid of them.

They block my computer that I can navigate at all. I hope whatever company AOL is using to perform this act of hostage taking that they stop this kind of behavior.

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Tony Millholen

Aug 29, 2018
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Why is it every Head line post story that idiot Kane West pops up with that stupid comment about slaves. There is no need to keep running that story. PLEASE stop posting that idiot...

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Tammy Thomas

Aug 10, 2018
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My complaint is I cant get pass my Security questions. When I initially open my Aol Free account it was early 2000. My Security questions were my Dad's Date of Birth, Mother's maiden name, and name of elementary school. I no longer used the phone number that I listed on the account.

Tried to update information over the years. For what ever reason, none of my information was updated. New phone number. So the problem is, Aol is still using the original number that I used on the account, which is now disconnected.

Also, it was in early 2000 and I certainly don't know my last bill of pay. Yes, I agree stricter security code, but if can identify original Security questions, all of my old and current passwords, I am at a lost.

My work and personal information are associated with this email…

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Arloa Siers

Aug 9, 2018
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Want money for a Gold Plan. I never signed up for one, so I wish you would give my account a credit. Thank you.

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Terry

Aug 2, 2018
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Still no banner headline about possible return of KIA's from North Korea. No positive and no negative. But no worries, you do have a banner headline about what a farmer found in a pig's stomach. Do you people even realize how idiotic this make's you look.

I pay for a service and I want more positive stuff about good things occurring in and around our country. Give me what I want.

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Eugene Hassett

Aug 1, 2018
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After about 20 years with AOL I have decided that you folks don't give a shit about customer support. So I cancelled my account today. This morning I had to reboot my windows 10 and I lost my AOL Gold desktop.

I spent about 4 hours trying to get it re-established, during which time your tech support folks took over my computer twice and surfed thru my files until I had had enough of the bullshit. All I wanted to do was download AOL gold.

Instead I got a bunch of crap from folks that barely spoke English. At first they started telling me that there was a problem with my account. Funny, since I haven't missed a payment is 20 years. Then they said they were having trouble with their server.

they had lied to me. Shit fellas!!! If you can't download Gold off a website in 10 minutes, who the…

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Stephanie Gogarty

Jul 31, 2018
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here's the deal: You have someone very lazy working your daily posting on homepages. years! But regardless everyday we are lucky to get 3-4 new posts and the rest is the same-o same-o posts that have been around for days and weeks. Boring! Very very boring!

I have been a customer for over twenty years but I'll tell you I slip on over to Yahoo where I get a heck of a lot of new posts and info everyday. not so much yours. had enough of the same old worn out posts. Stephanie Gogarty

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Kenneth Muir

Jul 29, 2018
0

I have been an aol customer since the early 1990s. I've never had to wait so long for a page to load before. Now, they just don't load--even though I have a new Dell computer with Windows 10.

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Terry

Jul 29, 2018
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Still no news banners about the good GDP number or more importantly the return of KIA's from North Korea. Hypocrites. Try a news agency not from Cally or New York. Maybe from the USA. Hypocrites!!!!!!!!!!!!!!!!. I pay for info-supply what I want to see

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Terry

Jul 28, 2018
0

Your news banner people never miss a chance to hammer Trump about what they believe relates to how bad he is. Never any good news. Hypocrites, There is not one banner or article about Trump and Pompey getting our KIA's returned from North Korea after 70 years.

Your news banner people are Americans right! They see no value in discussing the return. Hypocrites-should be ashamed of yourselves. Your hate is evident and seem's to be only getting worse

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Terry

Jul 27, 2018
0

Your company and news vendors are very good at posting banners about Trump, Fox ,Republicans. 1%. I cannot find a single banner about it. Such hypocrites you are. I pay for this service and I expect you to post all the good and bad news.

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Terry

Jul 17, 2018
0

You keep running most delusional commentator on fox news. Its like when you have no new BS to post you throw this up again and again. I am sure if you looked at CNN or MSNBC (I'm sure you do) There are delusional commentators on there as well.

Brain Williams, Rachel Maddow, take your pick on CNN. I pay you a fee, I want fairness.

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raymond herrington jr

Jul 10, 2018
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I,m getting German German lettering after all of my words in English?

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Terry

Jul 4, 2018
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How many times are you going to run Fox host most delusional banner. I have seen it at least 20 times. You must be owned by CNN. Give us a break. If you have ever looked at Morning Joe on msnbc you will know what delusional is. Also. Maddow at night.

Your and their hatred of Fox and Trump and anyone is obvious. By the way post some of their delusional people on your site. I want to be able to control what you post for me because I pay you

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Roger M Wicklund

Jun 30, 2018
0

I have been with AOL for years now. I am so tired of their biased news reporting. Unbiased news reporters are truly a thing of the past. Sean Hannity said journalism is dead and he is right. Our president has done and is continuing to do great things yet Aol will never report it.

It's a shame you Trump bashers will benefit from his tax cuts. He's not weak like our last president, I guess that's what liberals can identify with is weakness. It would be nice if AOL news would give the good and the bad, and not be biased.

But then that would be journalism,

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Thomas Cavaliere

Jun 6, 2018
0

The opinion of AOL News is so obviously liberal and biased that one cannot take it seriously. The news and your opinions are so slanted to the the left that it is shameful. It is time to report the facts without your biased opinions.

Journalism with AOL is dead. I realize you will never change, but I wanted to let you know how the majority of Americans feel about AOL. No wonder AOL has such a low rating.

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raciye sui

Jun 2, 2018
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Last 3,4 months it Stopt. I don't now why I'v try all the directions AOl listed on help section it just does not worked. Is there a simpler directions ? I thank you in advance for your help.

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margaret

Jun 1, 2018
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(AOL does not provide a link to write, so I'm using this site.) Writing this to you from the public library. AOL "Dialer" will not let me connect with the assigned numbers to you. In March this year, same problem happened. That time, tech support acknowledged there was "a weakness" on your end in connecting with my modem calls. Problem solved after a week. Had to use an alternative assigned number to connect, resulted in a long distance charge from phone company of nearly $300.

PLEASE READ latest CASE# 0603 2897 for FOR COMPLETE INFO. Phone with "tech support" today ended with "Senior Tech" said it's something wrong with my computer. Not with the access numbers assigned. My Local computer service has checked my computer. AOL Tech said, that is the "only option".

So, two months ago with…

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Peter N. Waldmeir

Jun 1, 2018
0

YOU HAVE A BIG MISTAKE IN A HEADLINE ON NICk CARDONA'S STORY TODAY ON THE COST OF THE RUSSIA INVESTIGATION. THE PROPER NUMBER IS 17 MILLION --- NOT 17 BILLION!!!! Read the damn story !!!!

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Bill Watson

May 30, 2018
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Why is it AOL never gives you a solution to any of my questions ?? Aol thanks me for my email, but that is as far its goes. You never get another reply

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CHOWDAMAN

May 24, 2018
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You have not fixed many of the issues since the roll out. The welcome screen does not populate. The adds are horrendous. Mail is slow. My personal information is being used so badly, it borders on intrusion of privacy. My recent purchases and searches are mirrored in the ads and pop ups.

The news you put out is left wing and anti Trump. I don't trust AOL. If I have to pay for the service, I demand better.

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Gloria

May 17, 2018
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The only thing that will load is current mail, nothing else will load.

Quality of AOL has really gone downhill....very disappointed.

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Julius Hunter

May 5, 2018
0

with grotesque deformities. I have to quickly flip past these disturbing photos every week to keep from losing my appetite or losing my lunch. There is so much else in the world to show us. Why put these nauseating pictures mixed for no apparent reason with the news of the day? com St. Louis

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Matthew

Apr 18, 2018
0

Why am I paying for AOL gold when on a daily basis I can't get my email. And at 3 in the afternoon while trying to get help, I am told that there are no agents and I should call back during regular business hours?

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Hoyt L Jones

Apr 18, 2018
0

At least once a week I cannot read my mail. Message reads to come back in 5 minutes-HaH. Been waiting for 50 minutes. Why do I have to pay for such bad service each week. What is your problem. Talking with other people, they don,t have this problem with their providers, ever.

This happens at least once a week, and I am tired of paying for this kind of service. Why don,t you fix it. Can,t understand why not.

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elizabeth petak liz11853@aol.com

Apr 16, 2018
0

for over a week I have been getting messages that my email cannot be loaded, I AM A PAYing customar, even my friends using the free email are having the same problem. I tried talking to your tech support, located in India, no help, asked for a supervisor, was deined that request. Your service really STINKS lately, and I expect this problem to be resolved permantly by 10 am dsl on April 16, 2018

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Pennie Crutchfield

Apr 9, 2018
0

I am so tired of putting in my password over and over again....some times 4 or 5 times a day! I know that I can just stayed logged in, but never know when I will be returning to the computer and not sure if I just want to leave it all exposed that long? Is there a way I do not have to log-in every single time? My password used to be saved for me.

Pennie

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Nadine Johnson

Mar 31, 2018
0

Now that we are all paying you to use AOL, we should get better service. I send spam complaints about the same company over and over and nothing ever gets done. Most are from the same company. I have tried opting out, but it is impossible. They just ignore my requests and I end up getting more emails from them. Here are some examples:

xt808tActicAISpecial AI Try Nerve Renew for Fast Relief From Neuropathy Symptoms: 2 Week Free Trial nyamzagd@etugen.mn Medical-Marijuana CDB has Helped Millions-Try it for Free Today Keto Free Slim Nutrition Keto Healthy Life Ketosis-The Last Diet Plan You'll Need Marine-D3 Blood Sugar

I get these emails multiple times per day and I can tell immediately they are spam. Why can't you? Why don't you block these spammers or take some action against them? This…

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lloyd allen

Mar 20, 2018
0

Tried to play the game "Hearts" on Aol.com and could not sign on. Others having the same problem

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Carol

Mar 11, 2018
0

99 for what? 99 for using their email back in 2000. I just kept paying to use my email address because I didn’t want to change my email address. I became disabled and just kept paying the service. I have been very sick and I found out I have another issue Lupus.

99 for using their email address. They are jacking up people’s bills. I am sure the people who are elderly and Someone is paying their bills when they are not able to do so are just jacking up the price and the auto billing is taking their money.

I had no way of knowing you increased the price or when. I can’t find a email address to complain. I can’t even go to aol and sign in because I don’t remember my password. I use my email on my phone and iPad.

They make it impossible to get ahold of them. What a scam...

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RONALD PANSA

Feb 20, 2018
0

AOL news and comments on the welcome screen is a lot of left wing liberal crap. Every day there is a barrage of anti Trump bull gathered from every news agency that wants to take the president down.

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Uriel Blandon

Feb 18, 2018
0

Called to get an explanation for my aol account which I lost all my emails rep could not proceed unless I had the answers to security questions.... but I already had access to my aol account so she rudely put me on the line with a supervisor which did not let me speak and clicked the phone

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Alex

Feb 17, 2018
0

AOL's stories and articles have become so vile that in good conscience I can no longer be a customer after 17 years. They should be thoroughly ashamed of themselves. All they do is perpetuate negative sensationalism that only leads to further dissension -- the opposite of what this country needs today.

Goodbye AOL, and if you don't straighten up, may the world see your gossip and anti conservative rhetoric for what it is... garbage.

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Katharina Stampfer

Feb 16, 2018
0

Why do I have to wait 4-6 minutes for some lousy, unwanted ad to appear before I can complete logon or any other action??? I don't want to see any ads. I have "opted out of all ads" previously, but it doesn't mean anything to you!

And your Customer Service telephone response is horrible ---- my experience is that even if I hang on and wait for a representative to answer for more than a half an hour ---nothing, no one responds to the call! Your service is getting disgusting --- and I'm paying for it!!!! Thanks for nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Dennis Hedley

Feb 12, 2018
0

Why is it that every time I sign into my AOL account I have to also type in my AOL password? I didn't have to until a few weeks ago, why now? I usually could get into AOL without supplying the password after the initial sign in as long as I didn't shut down the computer.

This has become a pain in the ass. Crap like this usually happens right after an up date by AOL.

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