Applebees logo

Applebees

2.0
720 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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Jenna Millar

Oct 19, 2019
0

The Applebee's in Lee's summit sucked poor service our steak was way under cooked. I asked 2 different waiters and never received my fucking sauce. The waiter fucked up my long island ice tea . You need to do something about your employees because half of them were fucking Stone and the half was fucking stupid poor fucking service

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Jerry L Jersvig

Oct 18, 2019
0

Applebees is one of our favorites but on Oct 17, 2019 we ordered 4, 1/2 rack of ribs with Honey BBQ, baked potatoes, and green beans take out. When we got home the potatoes were over baked, the ribs were slathered with very spicy BBQ sauce and my family is very sensitive/allergic to spicy foods.

The ribs could not be consumed as given and had to be washed to remove all of the sauce. Only half of the potatoes could be eaten, which is a total disappointment to all of my family as we all enjoy the skins as much as the potato itself. 00.

Will think twice before going back to your resturants.

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Scott Rackley

Oct 18, 2019
0

Worst service ever. Manager doesn’t even care. Doesn’t even deserve a 1 star rating

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Randy Swan

Oct 17, 2019
0

Picked up an 85 dollar order from curb side drove 20 mins back home to find one whole meal not there if I wanted my order messed up I would have gone to McDonald’s

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Lindsay Kvam

Oct 16, 2019
0

Thought you should see my Yelp review:

"We have been going to this Applebee's in Petaluma, CA for two years! We love the bartenders, especially Briana! For a friend's birthday, we went and wanted to sit at a table near the bar, but the manager, female with red hair had different ideas for us the moment we came in, trying to herd us toward outer seating. We said "No, thanks! We like it here!" and sat at the bar area table . Then, we saw our fave, Briana, greeted her and asked if she would help us with our orders, and she said "Yes!". But the red head manager (I think her name was Nikki?), went toward the kitchen and brought out another waiter who came to our table, who was insistent that he would wait on us, was quite peevish when we declined. So, the snitty redhead manager, angrily took…

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Ron Tokunaga

Oct 16, 2019
0

On 10-15-19 went in to Wenatchee Washington Applebee’s about 645 pm order our food at 7 pm Mgr Noah finally figures out we don’t have our food at this time it’s 755 pm said he did know what happened to our order said it would take 10 to 12 min to get our order at this time it’s about 815 pm so it took 1 1/2 hrs to get our food I ordered the salmon by the time I got it was the worst salmon I have ever had it was dry and

no taste Noah comes back ask how our food is told him salmon is awful ask if I wanted to order something else told him I didn’t want to wait another hr worst service and food I hVe ever had

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Michael scott

Oct 15, 2019
0

Your stores all smell like farts.

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Brenda Foster

Oct 13, 2019
0

Ordered med steaks they were well done, no pink at all. v another costumer came in asked to watch foot ball. Waitress did not ask just changed channel. On 2 tvs. 7 tvs on dallas game . Just ruined our dinner. Thanks for nothing. 00 Herkimer applebees.

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Carole Wondra

Oct 13, 2019
0

This was truly a disappointing dinning experience. Waitress was good and did her best to give us a good experience..... not her fault.

First of all it was so cold in the building that no one was taking their coats off. A bit difficult to eat with your coat still on. The true disappointment was the food itself. On the menu in your description of the rack of ribs it says 'fall of the bone' tender.....

it was not fall off the bone ...... it was hard to chew. The other order was shrimp and fries...... another disappointment...... side salad was overdosed in cucumber and had barely any cheese on it. Wanted to order a loaded baked potato and was told the potatoes weren't ready yet...... Not at all impressed....

have some missing at the moment..... was looking forward to juicy tender meat and…

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Eric spivey

Oct 13, 2019
0

Horrible service,horrible!!food dry,and one meal was received so late it was delivered in a todo box,so we get home 2 find raw chicken for our daughter

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Cindy R. Reed

Oct 13, 2019
0

The salad that my friend and I had was very watery it was not good at all. the waiter did not even remove the salad plates until we were finished with our meal. seated at a very small table. very dissatisfied with Applebee's

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Michelle

Oct 12, 2019
0

Went to Applebee's on US 1 in Port St Lucie Florida 10 October 2019. When I arrived we sat outside two tables away from entrance, across from the bar. When we sat down I saw a german shepard dog sitting with a couple right by the door where food is being brought out. It was quit breezy.

waitresses bring drinks and food out and stepping over dog to deliver items to other patrons. We were going to order appetizers but as I continued to watch, the dog (many times) got up on the table. They then got out two bowls and put dog food in one and asked a waitress for water.

They put them on the floor and the dog ate. They then picked up the bowls from the ground and put the bowls on the table. They then took the dog outside to go to the bathroom and when the dog came back in from romping through…

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Megan Arnold

Oct 8, 2019
0

Last evening we went to dinner at Applebee's in Taylor, Michigan.

First of all, I told the waitress that it was my 11 year old sons birthday. Nothing was ever done for this. I used to work at Applebee's years ago and know that there is typically a song sang and/or a dessert given.

There was absolutely nothing said or done.

Secondly, he ordered a steak with fries and broccoli and I had the broccoli fettuccine alfredo. The broccoli on both of our plates was moldy on what I just thought was the ends at first. I tried to cut the ends off, but after looking deeper, it was all moldy!

Thirdly, my husband ordered the steak fajitas medium. The steak came out with half well done and the other half was raw and slimy looking. His was bad enough that he sent this back. My son and I ate our meals…

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Samantha

Oct 4, 2019
0

I waited 40 minutes for someone to take my order someone asked what I wanted to drink but never came back and took my order and they weren’t very busy. Upsets me because I drove 30 minutes to go there for there pastas and left without any.

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Catherine Baldwin

Oct 2, 2019
0

Visited Applebee's yesterday and ordered the quesadilla burger. Although the burger was cooked correctly adding tomato and lettuce made the bottom quesadilla soggy and impossible to pick up and eat. My husband and I normally enjoy our experience at Applebee's however, this experience was not positive.

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Francis perez

Sep 30, 2019
0

was poor my family was sat down at 9pm . waitress passed by 5 times never asked if we needed anything did not ask for our drink order. My daughter had to walk up to the bus boy and ask if we are ever going to be helped.

He had to go look for the waitress which was too busy laughing and joking around with other customers. Had other people come in after us and the were helped with drink , appetizers, and food was out with in 15 minutes.

Waitress passed our table again and no service.

Finally the manager Israel Rios took our appetizers order and said he was getting us a waitress . it is now 9:40 and finally got our appetizer but, still no waitress. She seems to be more interested in flirting with the male customers.

Paid for our appetizers and left. Dont see why I should have to paid if…

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Melba

Sep 28, 2019
0

Louis, Mo. 63126 had horrible experience. My pasta was over cooked and my grandson chicken stripes were not cooked all the way through. We spent $93.?? paid my bill to have bugs crawling in our seat. We got up from the table to let the manager know and he said, "it's only a bug from the patio".

I then begin to let him know about the pasta and he said well why u just saying something. What difference does it make I haven't eaten it and the bugs all I'm the seat. He asked us to leave and another white man stated" u cant take you people nowhere".

The manager didnt say anything to the man til other people started asking him why u putting her out and you let him say that and dont ask him to leave. Then he asked him to leave. This was a horrible experience.

The manager was foul and the…

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Lisa Morgan

Sep 28, 2019
0

We just went to Seymour In Applebees as we do often. Stood at the front door waiting to be seated for 7 minutes. We saw at least 7 employees. 3 passed right in front of us but not one spoke to us.

There were 3 others in front of us they had not been attended to either. We left they are still standing there. Someone needs to speak with management on proper etiquette and how to treat guests

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Monty Wilder

Sep 25, 2019
0

Ordered mozzarella stick came out cold ,sent them back 2nd order came out just as cold ! Salad came out with cheese sticks . I always thought appetizers came out first ???? Sald was thrown together by a person that didn't care .

There was less than a teaspoon of cheese on my salad and the same on anything other than lettuce. The lettuce was one hour from being wilted . When the third serving of mozzarella came out it was hot alright but the breading was sooooooooo hard that it hurt when you bit into it .

Next came the meal my daughter ordered the three cheese penne the pasta was undercooked, I ordered the 8oz. Sirloin medium done (red center) it came out well done . At this Piont I'm ready to leave . I stopped the manager and informed him about our meal he left to order another steak not…

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Jerry Harris

Sep 25, 2019
0

, I received a gift card for Applebee's restaurant. My wife and I live in Hemet, California so we visited the location at Florida Ave and Kirby intersection. As we entered the business, we noticed there was no one at the podium to seat us.

We waited for a few minutes and I looked inside the restaurant. I saw two females in the bar eating. In the restaurant area, i saw a gentleman eating alone and a booth with a family. Mom, dad, and 2 kids.

I saw a female server approach the booth and begin taking the order. We eventually sat ourselves in a small booth. a couple of minutes later a server approached our table and saw we had no menus. He asked us why.

We told him we were at the entrance and waited for quite awhile and no one was there to seat us, so we sat ourselves. He asked what we…

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Pam Davis

Sep 24, 2019
0

I was told I was not welcome at the Applebee’s in Centenniel, CO, because a bartender at this location doesn’t like me. I came to the defense of another patron who was accused of something that was totally taken the wrong way in my opinion.

I came in after the incident occurred and I felt I was being ignored. I paid my bill for food which I didn’t get by my choice and I left. I felt I was treated poorly. I find it interesting that I’ve been a patron of this Applebee’s for MANY YEARS and one bartender gets to decide who is welcome and who isn’t on the ONE day she works each week.

Please don’t contact me because I will not reply and I will continue to avoid this establishment on the one day she works.

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Donald

Sep 24, 2019
0

Hate to say it but there was not one good thing to say about last nights visit. The food was bland and the service was worse. Been to the applebee's in Ocala,FL twice ...

first time ever that I didnt want to leave any tip at all!! Even if the meal was comped, it would not be worth it!

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Danci Miles

Sep 23, 2019
0

I ordered a To-Go order and they did include my appetizers I ordered. It was $20 worth that I didn't receive and I didn't know until I got home and unpacked the order.

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Joyce Henson

Sep 22, 2019
0

On September 19, 2019 me and a few of my friends stopped at Applebee's at the Benton Harbor location around 9:27 PM. After ordering our food I went outside for a smoke, while waiting on our food, on the side of the building around 9:34 PM .

" He was a big bright skinned young man with dreds pulled into a ponytail with some kind of hair wrap around it. I was so appalled and in discuss I told my friends that I am never coming back to this location every after this night.

We didn't say anything to anyone because we didn't think it would matter so, we received our food ate it and left. My five friends and I will NEVER go back to that location ever again.

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Virginia Rosenfeldt

Sep 21, 2019
0

I called in my order and when I got home I was missing my fries so I called and they said they could give me a credit after that the burger that I ordered was supposed to have an extra patty on it which I was charged for and guess what no patty so no fries and no extra meat 49.02 plus a 5.00 tip I’m very upset Im on a budget and take care of my elderly mom and this is what she asked for her dinner and it was wrecked

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Jeanette Woods

Sep 16, 2019
0

The restaurant was understaffed on a busy weekend. I had to wait on my order over a hour, even my alcoholic drinks took forever to come. After waiting so long once I received my order my food was cold. For this to be a fairly new establishment in a busy part of Detroit I would expect more out if staff and management. Totally unacceptable

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Sharon Bertone

Sep 15, 2019
0

Ordered carside tonight. Ordered oriental chicken salad, boneless wings, and cheeseburger with fries. The salad and wings were good, but the burger was over cooked and they forgot to give us the fries. Shouldn't someone check the order for accuracy before it is brought out???

It was disappointing and not cheap! :(

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Tammy Hernandez

Sep 9, 2019
0

I took my family to your Findlay Ohio location and I had 6 of us. We got small portions, cold food and our ribs were mostly bone. I talked with the manager and told him of my concerns and he just said we could have something else.

When the new food came it was the same way and he told us that is how the food comes. 00 and I was very unhappy. I will not be returning to this location again or any other Applebees.

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Cindy Mottola

Sep 7, 2019
0

I called in for curbside service at Applebee’s in Hackettsown NJ. I was told it would be ready at 3:03 pm, I showed up at 3:05 pm. I waited 5 minutes and no one greeted me. I went in and stated what I was there for they proceeded to call for Ryan who came out and I proceeded to state I waited in my car for five minutes and no one came out to greet me.

He stated he was in the back doing the dishes with no apology at all!! He then had me pay for the bill and told me it was getting put together but he did not come back out for about 10 minutes with the food.

I am not a complainer but I have worked in the food service in my past life and he was very rude and couldn’t even apologize. He made me feel like I was a chore. Ridiculous!! My check number is# 9921-824295 Date 09-07-19

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Gary Carter

Sep 7, 2019
0

I came in to Applebee's in nicholasville Kentucky at 11:12 I sat there until 11:29 no one offered me a drink appetizer anythink didn't look like anybody was even working and the ones that were dancing I have I have not been to this Applebee's for that reason and I while we used to stop here all the time great service great food I don't know what's happened lately the last couple years I don't think anybody is even working in this place.

I just think that anybody with any kind of serving experience let's see one person sitting there and people walking by and nobody says anything to anybody probably won't be back thank you

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Richard Moore

Sep 2, 2019
0

I visited for lunch Friday 30 Aug 2019. Our waitress talked more than she worked! She sat down with my party and talked about her family for several minutes. The food was wonderful, but the service had a lot to be desired.

She slowly lost all of her tip from me! 95. 22. I called the manager, Debbie, and she said they added that on. 95 because I didn't authorize it! I would have gladly given the waitress that tip myself, but, in my opinion, she lost her tip from me because she didn't earn it!! The check #: 8815-827385

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Ike wils

Aug 24, 2019
0

Me an fiancee were treated very unprofessional. spoke to manager, he appears ad if he allows his staff do whatever they want In their. very awful experience, i would never fo to the laurel, md. location on Baltimore Avenue again.

our second server was nice an professional. place wasn't crowded at all

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Robert Taylor

Aug 20, 2019
0

I hadnt been to Applebees for about a year, stopped at Waugh Chapel in Crofton Maryland late lunch hour I,had a bacon cheesburger, burger was ok but the roll was stale, service was only fair, some of the employees were more interested on being on their phone than anything else. Wont go back to that Applebees

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Nicole Dieguez

Aug 18, 2019
0

My daughter and I went to the Applebee’s on Dale Mabry Hwy and Ehrlic in Tampa Florida. We had not only one but two hairs in both a meal and a drink. When we tried to inform our waitress but she accused us of the hairs, she was rude and sassy. Now realize she is pregnant so I understand her might having a bit of an attitude but it was absolutely inexcusable. She acted like our race wasn’t to her preference. She gave the other customers perfect attention but us, we got the worst service we have ever gotten in that restaurant. We love the Applebee’s but her we can do without. If you could please respond on the matter it would be greatly appreciated.

Thank you, Nicole Dieguez 813-403-9707 Nicoledieguez@gmail.com

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Ariela

Aug 17, 2019
0

I went in about 2 weeks ago my server was rude terrible service we waited 10 minutes just for our drinks . Then 20 after that to place a food order about 40 min after placing the order got our food.

Hot food sat on the table while we had no silverware. Asked for silver server said she'd be right back with it walked past our table twice still no silverware .

Finally asked another server got some. When we left I left no tip I tipped the other server and she stood behind our table and whispered to the other servers how we left a tip to the other girl and she was waiting to see if we left one for her.

Called and spoke to the manager she asked for my email which I gave her she said she was sorry and would have corporate send me an I owe you whatever that is. Yesterday we went there before we…

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Anjeannette Gillespie

Aug 15, 2019
0

Last night at 7:45pm my friend and I ordered the all you can eat deal since they were still advertising them on the table. The waitress said she wasn't sure she came back and said Sunday only. So we ordered the burgers they came out 35min later but the bill came out 10 min later.

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Karen Thomas

Aug 14, 2019
0

Since when did Applebees start adding a 20% tip to carry orders? This is a very deceiving. Customers should be told up front that a 20% tip is automatically charged. This waitress did nothing but go in the back and retrieve my order .

I have spoken to others about this and was told by them that by the time they realized what happened it was too late. Bad Customer relationships are built by doing this.

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brendavasquez

Aug 14, 2019
0

This is totally unacceptable!!!

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Jeannette Coard

Aug 12, 2019
0

On 8/9/19 we visited the Applebee’s on Richmond rd at approximately 7:30 took the waiter 30 minutes to wait on us we notice other people was getting their orders taken once seated after 30 minutes a lady showed up and took our order needless to say what she bought me was no where near what I saw on the menu TERRIBLE will never visit that establishment again I gave it back I could not even cut the ribs they were so burned

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James E White

Aug 12, 2019
0

Today August 11th at 6:18 p.m. Applebee's Carter Hill Road Montgomery Alabama set and waited some 10 minutes and nobody ever came to the table to greet us takeout order or bring us a glass of water. We ended up walking out and took our business to Longhorns Steakhouse.

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Patrick Vincent

Aug 8, 2019
0

On August 7th 2019 My wife Laurie, our two grandchildren, and myself went into Applebees in New Hartford, NY. We were seated at approximately 5:10 PM. Our waiter Mr. Palmer took our order promptly and professionally at approximately 5:15 pm. Y.

and usually eat there twice a month. It was our thoughts to take our grandchildren to see the Lion King showing at 6:30 PM since it's close proximity to the theater we chose Applebees New Hartford. that was a big mistake especially with two very hungry 9 year old boys.

Our appetizer came out promptly.

However we noticed that other people whom were seated after us were already enjoying their meal. Our meals did not arrive we waited and contacted Mr. Palmer, we told him we had to leave to make our movie time and to bring us our bill.

Palmer…

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Randy webb

Aug 5, 2019
0

My whole family went to Applebee’s in Sedalia mo on Sunday evening at 6 pm there was 6 adults and 3 grandchildren we had the worst service ever it took 30 minutes to get appetizers and our food was cold and horrible my wife wouldn’t even eat her meal my daughters food was cold and my buffalo chicken was cold we didn’t like our experience there don’t think we will be going back to this location again thanks

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Mrs. G

Aug 5, 2019
0

My family and I visited the Applebees on speedway in Daytona Fl, today and it was absolutely horrible! The hostess was showing us to our table when a girl from behind the bar shouted to the hostess "No not there the other side" so we walked to the other side of the restaurant where there was a funky Oder of dirty dish rags!

the floor was also super slippery, my 4 year asked me to pick her up so that she wouldn't fall. We sat down at our new table just to sit in water because the table and chairs were freshly cleaned but not dried off.

We asked the hostess to bring us naptkins and she did, she told us our server will be right with us well, after 13 min our waitress finally showed up ( I know it was 13 min because I took a phone call while waiting) fast forward, we get our food and our…

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Paul Martinez

Aug 4, 2019
0

Absolutely worst experience at any Applebee’s ever!! We were ignored, then when seated took an hour for basic food. Asked for Manager and with no avail. After reading their reviews I see this is not the first time... I will never again come to this Applebee’s

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Carol and Fred Jacobs

Aug 4, 2019
0

We arrived at the above named Applebees for lunch, today, August 4, were seated a few minutes after we arrived. We waited for 25 minutes for a server to even say hello to us, which no one did. Therefore, no beverage order was taken and of course no food was ordered as well.

We left to find somewhere else to dine. This is the worst, and dirtiest Applebees we have gone in to. We often go to the one on S. Orange Avenue in Orlando, and it is spectatcular. Needless to say, something should be done about the Kissimmee store.

Doesn't your company perform surprise inspections? We of course will NEVER recommend that location to anyone.

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Jennifer Ramsey

Aug 4, 2019
0

I just placed an online order to the Lyndhurst Ohio store and I ordered the 2 for $22, I ordered a steak with Mac and cheese as a side and fries along with Buffalo wings for an appetizer. Once I got home I realized they gave me 2 sides of Mac and cheese which was awful so I definitely didn't want 2 of them and barbecue wings which no one in my family eats.

The location we went to was 25 min away so I can't just run back to get the items switched and since we don't eat most of the items, a lot was thrown out along with a lot of still hungry bellies.

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Lise Kaneshiro

Jul 25, 2019
0

We are regular guests and have realized that as the atmosphere, service, and standards have diminished it is not worth spending our hard earned dollars there. We always sit on the bar as we do not like to take up a table.

Tonight we were there between 6:30pm and 7:30pm and were completely let down. During this time an employee Natasha had chicken strips and fries sitting on the cooler opposite the well side of the bar. She then brought in some form of a dessert, went to the bar condiments and added fruit to it.

She then stood in the full bar (and full bar tables about 3/4 full restaraunt) and proceeded to eat. She followed the bartender through the bar while holding a plate eating. There was also an off duty employee at the end of the bar (right prior to the break in the bar before the…

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Joyce Carter

Jul 21, 2019
0

We have been to Applebee's our last time. Tonight we went to Applebee's in Suffolk VA. We have had issues in the past with this restaurant but I had received a gift card at Christmas and wanted to use it.

So, I thought here we go again. My husband,granddaughter, and I tried to be patient. The manger took our drink order and our meal order. We thought that may help. So we waited and waited patiently. 35 minutes later we were brought out meals.

I got it on the third try. we finally got them. But,all to long of a wait! There were very few people in the restaurant. So, we thought this time would be different. Not! The icing on the cake was when the waiter mixed our receipt up with another table and charged our VISA with another family's food. Are you kidding? My husband was irate.

We tried…

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Diane Croghan

Jul 20, 2019
0

I had lunch at Applebee’s 4721 Consumer a Drive US Hwy 9 Howell NJ 07728 check #:9667-908058 there were 5 of us had to wait 10 minutes to get served waitress standing around there were only 3 tables with people, we ordered Waited a 1/2 hour for our food half way through our meal the waitress came over with the checks after we were finished no one asked if wanted dessert then the manager came over and said brownies are on Applebee’s and we said no thank you.

I heard from numerous people this Applebee’s has the worst waitress service in the area. That will my last visit there, should of went to IHOP next door or Panera Bread

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Monica Foster

Jul 17, 2019
0

Order Chickem and shrimp. Did not receive it. This is the 3rd time my order wasn’t correct at this restaurant. Are all the employees including the manager or drugs????

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