Applebees logo

Applebees

2.0
735 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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Jackie Herring

Apr 28, 2019
0

The service suck. It took 45mins for us to get a server to ask for something to drink.took 37mins to bring it to us.the food was cold.my pasta was hot,but the chicken was cold.we had 16people n our group.9 of them payed for their food ..n left the food on the table. Very disappointed.

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DOMINIQUE WILLIAMS

Apr 28, 2019
0

Worse day ever yesterday was my husband bday so us an few more family members got together to enjoy his day by stopping in at Applebees our person who had our table was bad never again we had total of 6 adult an 1 child she took 4 adult order fa there drink an we told her to come back to me an my husband 10 mins pass she comw back to our table no drinks so she take me an my husband order an walk away 10 more mins pass by no drinks so when she did bring them we had no straws an missing a drink so

when every one food start to come out they gave us our food but didnt give us nun to eat with are any napkins my husband did get his food it was told it was still cooking very understanding so few mins pass I ask her again bout his food cause I was waiting on his food so I can eat with him while I…

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Nancy Bleil

Apr 27, 2019
0

We have a group that meet every 3rd Wednesday of every month When we got there at 1:00 pm we waited till 1:45 before someone come to tell us someone will be with you! (There were 9 girls). No one come to our table so we all left.

Now we are not one of us prejudice BUT The restaurant must be,everyone employees manager are all black people . The restaurant is in Sumter SC 29150 This has just happened in the pass year, and it is getting worse .

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Corri Rose

Apr 27, 2019
0

While waiting sooo looong for our food, I asked for melted butter for my broccoli. Once the server brought it back on a plate she sat it down. I picked up the little black cup it burnt me. The cup was so hot the manager could not even touch it.

She stated “this is hotter than the sizzling chicken plate”. No way should that small black cup be that hot!! My finger is red and swollen and starting to blister! I will be contemplating calling an attorney about this.

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Kathy johnston

Apr 21, 2019
0

On Saturday April 20, 2019 myself and 5 friends went to the Porterville ca Applebee’s for a late lunch/early dinner. From the very start it was a disaster. We were seated quickly then our server showed up, he was with another man named Jack who was a manager in training.

They took our drink order which took quite awhile to get. We had to ask about ordering appetizers and when our combo order arrived the chips were stale. We asked for different chips we never got them until the end of the meal.

We were told we would get a pitcher of water which we never got. It took a very long time to get our entrees. Two people in our party paid by debit card and the rest of us were waiting on paper receipts .

After a half hour we had to ask again for our checks and to see a manager who told us that…

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VALERIE Cunningham

Apr 19, 2019
0

The food was poorly cooked I shouldn't had to keep sending my order back. The Manager was not professional at all she came out and didn't even introduce herself. We had to ask her if she was the manager she was very nonchalant and non caring.

The sad part is the restaurant is not crowded

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Chanelle Parker

Apr 13, 2019
0

My husband and I visit Applebees at least once a week. I am highly upset about the food bought to our table. We were served burnt wonton tacos which are my favorite. The shrimp were old and cold as well.

My steak was tough and cold. We asked for a manager and when she arrived her rebuttal was that the grease was old because it's busy on the weekend. The manager didn't try to make us new ones after we complained several times.

The manager was rude as well when we asked to switch our steak to chicken because of it was cold. She took the steak back off the plate and kept trying to rush out the restaurant. I am highly upset about the food and services at this restaurant.

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VICKY L HOWARD

Apr 11, 2019
0

My experience at your restaurant was horrible,the location 2301 Maple wood Dr. in Maple Wood Commons St Louis Mo. My family and I arrived at Applebee's on April the 6th at 6:30 pm. We were not seated until after 7 pm this was after we spoke to the hostess for a second time.

The waitress took I order for drinks which took 15 mins. to arrived to the table. We place our order for food around 7:30 pm we did not see food until 8:10 pm this was after I spoke to the manager.

Who was not helpful very rude and made excuses why we sat for 40 mins without food. My family and I watch other customers be seat and served and they arrived after we did. We were a party of eight I was told by the manager that the kitchen services smaller parties first regardless of their arrival time.

If this is true…

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Nancy coiner

Apr 4, 2019
0

04/02/19 ate at Applebee's in Waynesboro Va. 5:19pm. My husband and I - on our way to a meeting. I have filed this complaint at the talk to Applebee's and the tablet on table. My Address 3116 Village Drive Waynesboro va 22980!

Went into a freezing cold restaurant - complained and later was told no heat and working on it- even our waiter Richard B. eventully put a jacket on. Ordered steak,salad and baked potato. Salad came then our steak and a very under baked potato.

Had to go to back of restaurant to find someone to tell not our waiter and he said would send manager over. We are sitting there with a hot steak which cooled off quickly due to the cold hoping our potato would come so we could eat the meal together but so long we ate the steak and then the potato when it arrived- delivered…

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Liz Graham

Apr 4, 2019
0

i took my family to Applesbees at 11120 Abercon St.Savannah, Ga. on 4-3-2019. it took 30 minutes for a waitress to take my order, we were there about 2 hours and still did not get our food, so we left, this was the worst experience of my life, we were not the only one's that left for lack of service.

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R.R

Apr 3, 2019
0

On Monday April 1 2019 I was a guess at the Green Acres Valley Stream Location I ordered the Orenintal chicken Salad Onion Rings Selzer Water with lemon. The lemon water had sugar in it I ask if it can be exchange.

However The salad I ordered had a Black bug in it I notified the manager. I am at discuss with this. Unfortunately this made me nauseous sick to my stomach along with a loss of appetite I am not a pleased customer at all

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Jeffrey Wilson

Apr 1, 2019
0

I'm a grub hub driver and me my wife when in to the applebee's at Logansport Indiana tonight to pick up an order for a customer and the woman at the bar was very rude said for future reference they close at 11 and my wife told her there's nothing we can do when we get the order 25 minutes before U close and we are 40 minutes away and if she didn't like it to take it up with grub hub and

she snart and said she would. If you can't get better employees for that for customer service then you shouldn't be operating a business and I would question the manager that hired her. I also informed your customer of how rude the employees are and they told me they were sorry gave me a very good cash tip and said they wouldn't be supporting your business anymore.

I will ensure every customer that orders…

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Tonya Ray

Mar 31, 2019
0

Worst customer service I have ever received. Even when I complained to the manager I don’t think he even cared. I also paid with cash and the server had the nerve to ask me if I wanted change. I will never go back again.

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Tamala Armstrong

Mar 30, 2019
0

We arrived at Applebee’s around 10:03 we was seated with rich (server) he took our drink order and food order and said I will be right back with ur silverware 10 mins go by we get our drinks next up my salad and my husbands spinach dip still no silverware my husband asked 2 times before we got silverware food was still sitting on the table another couple was seated behind us and before he could ask their order he walks pass us with silverware to give to rhevppl that just sat down my husband then

says to him my man my wife needs silverware he then brings us dirty silverware the ppl behind us orders the same appetizers my husband orders and would u know it the ppl behind us gets our food and we’re still waiting now it’s 10:48 he walks pass us and say ur food will be out shortly I got up…

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Laura Miller

Mar 29, 2019
0

17 people for lunch, 2041 A beltline rd Decatur AL got there which they could accommodate in advance. 7 Bill's waited 1 1/2 AFTER eating to get Bill's, manager finally stepped in. 3 people trying to help server, then manager still rang wrong.

After dring 10 hours from Detroit, worst experience ever......

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KATIE POPICK

Mar 26, 2019
0

THE FOOD WAS TERRIBLE MY POTATOS WERE BURNT BLACK MY CHICKEN HAD NO FLAVOR AND WAS DRY MY HUSBANDS GARLIC POTATOS WERE COLD THE SALAD WAS NOT FRESH. MY HUSBAND JUST GOT OUT OF THE HOSPITAL AND WAS EXPECTING A GOOD MEAL, FOOD WAS VERY DISAPPOINTING.

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Joann mulcahy

Mar 25, 2019
0

Applebee’s in one of our favorite restaurants but not tonight. The food was subpar don’t know if it was the chef/cook was new but once we complained to our server the rest of our time there went downhill. I was told the manager would be right over to talk to me as my cold uncooked food was taken away.

After 15 minutes yes I timed it, no sign of my sever or the manager and my mom was finished with her meal, by the way it was her 82 birthday and Applebee’s was her pick, I decided to look for someone and found 4 severs talking at the bar.

The restaurant had 6 tables occupied by customers not a busy night. I let my server know the manager never made it to my table she told me rudely to relax and it was because he was cooking my meal.

REALLY Finally when he came over I explained that I just…

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Joann mulcahy

Mar 24, 2019
0

Applebee’s in one of our favorite restaurants but not tonight. The food was subpar don’t know if it was the chef/cook was new but once we complained to our server the rest of our time there went downhill. I was told the manager would be right over to talk to me as my cold uncooked food was taken away.

After 15 minutes yes I timed it, no sign of my sever or the manager and my mom was finished with her meal, by the way it was her 82 birthday and Applebee’s was her pick, I decided to look for someone and found 4 severs talking at the bar.

The restaurant had 6 tables occupied by customers not a busy night. I let my server know the manager never made it to my table she told me rudely to relax and it was because he was cooking my meal.

REALLY Finally when he came over I explained that I just…

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sylvania Mcquiller

Mar 24, 2019
0

A ganging took place at Sumter,Sc Apple bees and police was called and not every staff member there who witness it gave a statement to the police. I am the mother of the girl who was attacked so because there are no cameras in the area we are needing some help from your employees.

Statements aren't enough and we need at least 1 witness to attend court. I can be reached at 803-406-4320,Thanks in advanced.

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Lashawnda Pratt

Mar 23, 2019
0

Steak had blood running all over my food and all of the rest of my food was not done at all then couldn’t get a refund gone tell me they send a gift card in the mail when I have my recipe I didn’t want to eat here ever again I’m very pissed off I would never go back

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Susana Gomez

Mar 23, 2019
0

We went to dinner at the Calexico ca Applebee’s we had a birthday celebration and went fir dinner and we order all at the same time but myself I never received my meal and the other person received his meal after everyone finished their meal and ready to leave so his said he didn’t want it cause we were leaving.

Manger was called and she was very rude and she said we had to pay for the dip. I think we should noth been charge for anything. Service suck big time and I will never go back. Your manager should go back for training on how to treat customers She was very unprofessional

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Edna Collett

Mar 16, 2019
0

I am a regular customer at the Applebees in Lodi,Ca o Kettleman lane. On 3/15/19 my friend and I were going there for lunch it was 1:30 in the afternoon past the lunch crowd. Where she pointed for us to go all the tables were dirty I finally ask if someone could come and clean our table, finally they did.

We waited a good 10 minutes and no server ever came so again I yelled can we be helped and again the waitress at the bar finally came over. This is the second bad experience I have had there. Poor service and not clean.

I appreciate you taking the time to address this situation.

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Cyrilla Prescott

Mar 15, 2019
0

Tonight went to Applebees in Derry NH meeting another couple at 5:30. Took me 10 minutes to conspiring spot. A table was open just needed to clear it great. The other couple comes and we order the three course meal by 6:00.

We finally asked the waitress where the salad was, because someone beside us who came in later had bisexuals and was getting his meal it's gotten of 7. The appetizer comes at 7:10 followed by the meal at 7:15 7:20.

So we can over the manager and she apologies for the wait really busy a fundraiser and a concert next door at Tupelos, which we were going to. We had to ask that she make an adjustment to the check which she said certainly a percentage.

Then we get the food, the chicken breast was charred so we asked the waitress to give her the rest of our bad news. We…

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Opal Burrell

Mar 14, 2019
0

3/14/19 I went to Apple bees Bay Plaza for take out it was my worst experience ever . There was one bartender working , who was taking the "TO Go" orders and serving at the bar at the same time , after waiting for my order forever. The young lady who brought it out threw it down on the counter as if she was emptying garbage. I politely ask for barbecue sauce from both the server and the supervisor on duty. waited for another 20 mins.

NOTHING MORE TO SAY NOT GOING BACK !!… They have a lot of competition!! Chipotle is on the same plaza..!!

Terrible service bad attitude! ONE STAR....I WISH I COULD GIVE NO STAR AT ALL..!!

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Charles Senig

Mar 14, 2019
0

They would not let me sit at a booth that I wanted to sit at. Ask more the once to be moved to this booth and they kept coming up with reason as to why I could not sit where I wanted to sit.

After I ask to see the manager they then moved me to the place I wanted to sit. They would never go get the manager like I ask them to. Now the wife is mad at me and this made for a very unpleasant meal.

This is not the first time I've had issues at this applebees seems like every time I go in there they want to argue about where I can sit

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Tammie Busch

Mar 14, 2019
0

I can't even rate my experience a 1 star it was that bad. , Ridgeland, MS. Every time I go in when Kareem is working there is some sort of drama going on. Maybe it's because he is so tired from working at Wendy's down the street all morning that he cannot get the orders straight by 9pm at night.

Starts raging and screaming at the top of his lungs so the whole restaurant can hear his ignorance. Last night, March 13, 2019, was no exception. It took us a while to order because my dinner companion was very confused about the menu.

It took a while for her to find the 2 for $20 and 2 for $25 section of the menu. In the meantime when the waitress showed us the "Happy Hour" deal, I gave her my order for Spinach and Artichoke dip. BUT...

while we were taking our time ordering, the table next to…

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rita hale

Mar 12, 2019
0

If there was a 0 that would mine. I took my husband on March 11th for his birthday. We eat at a Applebees at least twice a month. When we ordere she act like we were bothering her. There was only 3 other couples there.

We orderd the 2 for $22 with an extra order of boneless wings. When she took the order I ordered a backed potatoe never asked if I wanted butter or anything on it. When she brought us our order she slung them in front of us.

Walked off before I could ask for A1 or butter. When she did walk back over she brought the wings we had orderd first slung them down and walked off before I could tell her it was to late. Had to get another person passing by to get butter and A1.

Talked to the manger and told her how we was treated she never offered to do anything. I spent $43 for…

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Mrs.Hausafus

Mar 12, 2019
0

TONIGHT THERE WERE VISITORS WE BROUGHT TO APPLEBEES. IT WAS EMBARRASSING. HAD TO TAKE FOOD HOME TO HEAT JUST TO EAT IT. AFTER SPENDING OVER 50 DOLLARS, THIS WAS UNEXCEPTABLE.... SORRY FOR THE HORRIBLE REVIEW, BUT WE EXPECTED BETTER...

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michelle board

Mar 11, 2019
0

on march 4th around 1pm I was out with my partner at Applebee's and our service was not only terrible our order wasn't taken right and in my partners cup was a piece of glass. had he not bit down he would have swallowed the glass and it could have caused internal problems.

I'm writing because I would hate for the neglect for the service that is given to customers wind up hurting a customer. the restaurant location is 509east 117th street. I have attached a picture of the glass on a napkins that was in the cup.

I hope that this problem is handled and corrected so that it may never happen to anyone again.

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Patricia Roberts

Mar 10, 2019
0

Always enjoyed Applebee’s But yesterday I sent my daughter to get a take away Survey code 8272030919500 We ordered extra fries which we didn’t get it took over half an hour when she got home it was barely Warm I wasn’t going to complain But today I thought about it and Decided I should P. Roberts

Ashmoreroad@cox.net

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Jamie

Mar 1, 2019
0

4 times in 1 years was harnessed ny costumer could not enjoy meal already lost 12 pepole to this now me to i spend 300 a mounth in there and have said some thing before management does nothing so bey bey your mot theonly place in greenfield in

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Sara Quinn

Mar 1, 2019
0

Took for ever to be seated and lots of room to be seated. Once seated took our drink order which was just pop and took 15 minutes and never got them and the girl acted as if she couldn't remember if she took order or not think she was drunk or high.

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Roger D Hamilton

Feb 23, 2019
0

I actually have a couple of complaints I wish to share regarding the Columbus, Ne. Applebees.

First is that I was hired to work at this restaurant, then had my orientation rescheduled 4 times. The first time, I rescheduled, due to an appointment. then remaining 3 times were rescheduled by the restaurant manager Samantha. On the third rescheduling, I arrived in clothing and shoes purchased specifically for my job as Utility.

I drove 35 miles for this interview and was prepared to start a shift following the orientation. When I arrived, nobody in the building knew anything about my orientation. The Kitchen Manager called Samantha, the Restaurant Manager, to inquire about any orientations.

When He completed the call, he informed me that she forgot to call me, he also informed me that Megan,…

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Bob Smith

Feb 16, 2019
0

On Valentine's Day, I wanted to get my wife and me a special meal. I ordered online and was given the time to expect the order to be ready. I arrived just before the ready time. I and some other customers had to wait an hour or more. My hungry wife was expecting a quick delivery but that did not happen. We are not all satisfied with your service. APPLEBEE'S 350 HIGHWAY 9330 East 350 Highway, Raytown, MO 64133

(816) 356-1055

Order # 243503943 (Note: You do not need this number to pickup) Payment Method: Pay at Restaurant

FOR CARSIDE PICKUP Order ready at 7:15 PM, TODAY (THURSDAY, 2/14/2019)

1 x Bourbon Street Steak* (1 x $16.99) = $16.99 Medium Well - HINT of PINK, with a HOT center Add Shrimp 'n Parmesan Topper (1 x $2.99) = $2.99 Yes 1 x Bourbon Street Chicken + Shrimp (1 x $14.59) =…

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DENISE MCCOY

Jan 26, 2019
0

I FILED A COMPLAINT ON THE GARFIELD HTS RESTAURANT ON 1/7/19 #2255292 (YOU CAN READ MY COMPLAINT YOURSELF) AND I GOT THE RUN AROUND FROM 2 MANAGERS TO THE GENERAL MANAGER AND EVEN RECEIVED A CALL FROM SOMEONE FROM CORPORATE AFTER I LODGED MY COMPLAINT AND THEY SENT ME A $50.00 GIFT CARD IN REPLACEMENT FOR THE ONE THAT I HAD NOT GOTTEN FROM THE GARFIELD RESTAURANT AND THEY PULLED IT FROM ME.............WHAT KIND OF SHIT IS THAT???? I STILL NEVER GOT THE ORIGINAL GIFT CARDS FROM GARFIELD AND THEN I GET ONE FROM CORPORATE AND THEY PULL THE SHIT???!!!!! I AM TELLING EVERYONE I KNOW NOT TO EAT AT APPLEBEE'S CUZ THEY ON SOME EVIL / CORRUPT / NON CARING SHIT!!!!!!

APPLEBEE'S YOU ARE THE WORST!!!!!!!!

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Robert A Crider

Jan 20, 2019
0

I'm very sorry for this but as time goes on I feel worse and worse about last night experince. The food was awful the portions were very very small and I noticed that we were charged for our side dishes and they were supposed to be part of the course.A glass of regular tea was $2.79 way too much for tea with no sugar I was fooled by the 20% tip he was fair at best maybe a 5.00$ tip would be more like it. the bathroom was horable and smelled like yourn. I truly never had such a poor outing like this ever before and I will never go back to Apple Bee's in Pueblo Colorado again! Robert Crider.

P.S. words cannot explain how bad I feel I feel like we were robed and worse !! MAN.

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James Hacic

Jan 19, 2019
0

This complaint is for the location at 4405 Milestrip Road Blasdell, NY 14219. On the evening of Friday, January 18, 2019 myself, my wife along with our daughter and her friend went for a late dinner following a basketball game at my daughter's high school.

Upon arriving at the restaurant my wife asked that we be seated at a table with booth seating, she was advised by the host that those tables were no longer in use, they were closing down that section and seating people at tables. Our waiter arrived at our table promptly, he provided excellent service throughout the whole meal, and took our drink order.

BEFORE our drinks arrived the host began seating people in the booth's that we requested, I immediately went up to confront him on this and was told the manager said that he can start…

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Kenneth Johnson

Jan 19, 2019
0

"BAD SERVICE"!!! We'll let me start by saying I frequent this particular Applebee’s a lot and never have a problem. So to hear of this is surprising but at the same time UNACCEPATABLE! So if we as the patrons accept this subpar service and not voice it to the masses then we're just as much the problem.

Herse the story my wife a several co-workers went to Applebee’s for a promotion celebration and the server named AL was terrible, he was aggressive and argumentive to my wife and the other patrons. The orders that were placed somehow got mixed up and when everyone was trying to tell him what they did ordered he was confrontational and argumentive.

What he should have done is say let me get this corrected and everything would have been ok. Because at the end of the day that’s what the end…

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PATRICIA ANDERSON

Jan 16, 2019
0

MY COMPLAINT IS THE SODA'S FOOD VERY VERY GOOD I ALWAYS ASK WAITRESS IS GINGERALE A SODA SHE SAY'S YES I SAY OK BUT WHEN I GO TO GET A REFILL ITS NOT SO I'M TO PAY FOR EACH REFILL NO ,I ASK WHY IS THIS ITS A SODA I DRANK IT ALL THE TIME SHE CAME BACK TO ME AND SAID BECAUSE IT CAME FROM THE BAR THAT NOT MY FAULT WHERE ITS COMING FROM IT STILL A SODA.

2ND TIME THAT HAPPEN TO ME .

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CONNIE GOODMAN

Jan 15, 2019
0

I WAS IN THE APPLEBEE'S AT 3229 GENTIAN BLVD COLUMBUS, GA 31907 ON JANUARY 14TH AROUND 3PM. IT WAS JUST MY HUSBAND AN I AND WE WERE SEATED IN A TIMELY MANNER, KIRA WAS OUR WAITRESS AN WAS WONDERFUL. MY HUSBAND ORDERED THE ALL YOU CAN EAT RIBS,CHICKEN AND SHRIMP WHILE I ORDERED THE FRENCH ONION SOUP. WE BOTH HAD TEA.

AFTER ORDERING THE MANAGER CRYSTAL CAME TO THE TABLE BEHIND US AND WAS AT THAT TIME VERY NICE. APPARENTLY THEY HAD BEEN WAITING A WHILE AND HAD TO LEAVE SO SHE PAID FOR THERE MEALS, wE BOTH THOUGHT HOW NICE THAT WAS SINCE THEY SEEMED TO BE IN A HURRY.

KIRA CAME TO OUR TABLE SEVERAL TIMES TELLING US OUR FOOD WOULD BE RIGHT OUT AND AFTER ABOUT 45 MINUTES SHE CAME TO SAY SHE WAS THERE WAS AN MIX UP WITH OUR FOOD BUT IT SHOULD BE COMING OUT SOON.. THE MANAGER CRYSTAL BROUGHT OUR…

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Kathy King

Jan 10, 2019
0

Came here for dinner on 1-9 at 5 pm. Was not busy. Server came and took order, brought drinks, and disappeared. We waited on average 15-20 mins. between each order. The last one was exactly 20 mins. for 6 little shrimp. Ridiculous.

Like I said server disappeared and never came back. We sat there for an hour and noone ever came and asked would you like drink refills. We finally asked where server was and was told she went home. " Didn't happen.

Kitchen staff brought food out. But guess what? They didn't forget to bring a bill, but never came back to collect the money. We could have left without paying and noone would have noticed, but we didn't. We went to bar where manager asked us who our server was and we told him the story.

" The manager's words were "she s a F---ing slacker. " He…

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LIONEL M HILLARD

Jan 7, 2019
0

The portion of cranberry rice was very small. I eat at your establishment on a regular basis and I don't have a problem paying for my service; but , but do have a problem with very small portions. If this is your new portion I will have to take my friends to Cheddar's.

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Decota R Watson

Jan 3, 2019
0

Went to Applebee's for my daughter's 4th birthday I told the server Leslie as soon as we got there that it was my daughter's birthday and to please bring her the birthday Brownie and sing she said okay she never did. Are appetizer came out cold the quesadillas had grease dripping off of them they double-charged as for jalapenos the riblets were cold and burnt.

This Server never came and checked back on us we had to flag her down several times. The hostess look like she was wore out and tired she was an older woman all of the waitresses have their hair hanging down half out of their ponytail they all look sloppy like they just came from cleaning their house I have never had such bad service at Applebee's and

I open the one on 35 and Walzem when it first opened. I love Applebee's and I've…

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mary arcara

Dec 30, 2018
0

My name is Mary Arcara I went to the Applebees at the West Seneca NY 14224. Saturday Night Dec. 29th 2018. 1. There was a long line so they took my name... waited at the bar for 35 min which they said it would take 20 min..

Never call my name after 40 min. I question them when I notice people where getting seated as they walk in,, they said first they call my name.. lied in my face then next girl said they thought I was eating at the bar, why would I give you my name if I was going to eat at the bar.. 2.

Next seated , waitress forgot to take my boyfriend order and yes he was sitting at the table with me.. Took 10 min to find our waitress.. to take my boyfriend order. The food was a mess cold, I thought you advertised crispy shrimp it was awful soggy,cold, very disappointed cold broccoli…

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Michael Chandler

Dec 18, 2018
0

Applebees in Rowlett, Tx. Wife and I went out to dinner at Applebee's either Friday the 14th or Saturday the 15th of December. We had a coupon for a free Entree with the purchase of another entree of the same are more price.

We ordered our entrees and each one had two sides. My wife asked if she could replace her fries with a house salad. The waiter said she sure could. No problem. I asked to replace my fries with onion rings.

The waiter said I could and it was no problem. The daytime manager always gives me the golden apple discount or my military discount. I asked the waiter to please put a golden apple discount on my ticket. Or military discount. 34!

49 and a charge for my onion rings. And essence we did not replace anything we just bought extra salad and bought extra onion rings.…

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Sarah

Dec 14, 2018
0

I had a bill of $18, left a $2 tip and was charged more than $20 for a tip at a total of $41. I called to get my money back and no one knew what to do and it took several calls back and forth (including being put on hold for 15 minutes once) and

now it has been over 2 weeks and I'm still waiting for the money to go back on my card. Not sure if the sever did this on accident or not but this has been a total headache to get $20 back that was not my fault in the first place.

This was my first time at the Applebees location in Eau Claire, WI and I will definately not be returning. Thank you for your time and I hope you have a chat with some of the staff on how to deal with these situations or maybe set up a system to catch a tip that was charged that was larger than the original bill.…

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tammy schwartz

Dec 9, 2018
0

WE VISITED APPLEBEES IN NEENAH, WISCONSIN (STORE #287), ON SATURDAY 12/08/18. I HAVE NEVER EXPERIENCED SUCH POOR CUSTOMER SERVICE EVER AT AN APPLEBEES ESTABLISHMENT. I ORDERED THE SHRIMP PARMESAN AND ASKED FOR EXTRA SAUCE, MY DAUGHTER IN LAW ORDERED THE 3 CHEESE CHICKEN PENNE.

HERS HAD ABSOLUTELY NO SAUCE ON IT. MINE THAT WAS SUPPOSED TO HAVE EXTRA SAUCE, HAD NONE AT ALL. AFTER PUSHING THE BUTTON TO HAVE OUR SERVER COME FIX THIS, AND BEING IGNORED FOR ALMOST 15 MINUTES, WE GOT A MANAGER TO TAKE OUR PLATES BACK AND FIX THEM.

WHEN THE PLATES CAME BACK OUT, MY PLATE WAS HOT, BUT MY FOOD WAS COLD. NEVER CHECKED ON US WHICH MEANS WE HAD TO SHARE MY DAUGHTER IN LAWS SODA BECAUSE WE COULDNT GET A REFILL. WHILE WE FINISHED, MY DAUGHTER IN LAW TOOK MY 10 MONTH OLD GRANDSON IN THE RESTROOM TO…

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Lee Dungan

Dec 3, 2018
0

I went to Applebees in Columbia, Tennessee on Friday Night, November 30, 2018, arriving at about 6:00 PM. I very politely requested a booth, because of a recent shoulder injury, I was told not to be using it to move anything over 2 pounds, even a chair. The seater denied my request and said she had to give me a table, even though there were many empty booths. Rather than walk out, I agreed to take the table. In the area she seated me, there were at least 4 booths with no one in them. After some pain and difficulty, I was able to seat myself. I was in an area where I could see the seating person. Of the next 5 groups that came in, she seated 4 of them at the booths in the area I was seated. She completely ignored me and though I was very upset, I said nothing.

I have dined at Applebees in…

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Keziah Kincaid

Nov 30, 2018
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Was rudely confronted and falsely accused of dining and dashing. I have never ate and left my bill... EVER so everything I was being accused of was new to me and FALSE. The manager (who confronted me)would not answer any questions I had even though he was falsely accusing me.

When I asked him if he had proof he stated that he was "86% sure that you are the one who ran off on the bill" . He then followed me out the door loudly voicing " you're just mad because you're caught". Worst experience EVER

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David Hobbs

Nov 24, 2018
0

after watching my wife complain about her cold steak salad and how she was treated with a half hearted attempt by server and manager to correct the issue I refrained from complaining about my cold cheeseburger and fries !! Why cant you all serve hot food hot ?

It also took forever to get our appetizer !! Please get your act together in Seaford Delaware. Cold food is not good !!!

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