Applebees logo

Applebees

2.0
745 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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Kathy King

Jan 10, 2019
0

Came here for dinner on 1-9 at 5 pm. Was not busy. Server came and took order, brought drinks, and disappeared. We waited on average 15-20 mins. between each order. The last one was exactly 20 mins. for 6 little shrimp. Ridiculous.

Like I said server disappeared and never came back. We sat there for an hour and noone ever came and asked would you like drink refills. We finally asked where server was and was told she went home. " Didn't happen.

Kitchen staff brought food out. But guess what? They didn't forget to bring a bill, but never came back to collect the money. We could have left without paying and noone would have noticed, but we didn't. We went to bar where manager asked us who our server was and we told him the story.

" The manager's words were "she s a F---ing slacker. " He…

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LIONEL M HILLARD

Jan 7, 2019
0

The portion of cranberry rice was very small. I eat at your establishment on a regular basis and I don't have a problem paying for my service; but , but do have a problem with very small portions. If this is your new portion I will have to take my friends to Cheddar's.

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Decota R Watson

Jan 3, 2019
0

Went to Applebee's for my daughter's 4th birthday I told the server Leslie as soon as we got there that it was my daughter's birthday and to please bring her the birthday Brownie and sing she said okay she never did. Are appetizer came out cold the quesadillas had grease dripping off of them they double-charged as for jalapenos the riblets were cold and burnt.

This Server never came and checked back on us we had to flag her down several times. The hostess look like she was wore out and tired she was an older woman all of the waitresses have their hair hanging down half out of their ponytail they all look sloppy like they just came from cleaning their house I have never had such bad service at Applebee's and

I open the one on 35 and Walzem when it first opened. I love Applebee's and I've…

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mary arcara

Dec 30, 2018
0

My name is Mary Arcara I went to the Applebees at the West Seneca NY 14224. Saturday Night Dec. 29th 2018. 1. There was a long line so they took my name... waited at the bar for 35 min which they said it would take 20 min..

Never call my name after 40 min. I question them when I notice people where getting seated as they walk in,, they said first they call my name.. lied in my face then next girl said they thought I was eating at the bar, why would I give you my name if I was going to eat at the bar.. 2.

Next seated , waitress forgot to take my boyfriend order and yes he was sitting at the table with me.. Took 10 min to find our waitress.. to take my boyfriend order. The food was a mess cold, I thought you advertised crispy shrimp it was awful soggy,cold, very disappointed cold broccoli…

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Michael Chandler

Dec 18, 2018
0

Applebees in Rowlett, Tx. Wife and I went out to dinner at Applebee's either Friday the 14th or Saturday the 15th of December. We had a coupon for a free Entree with the purchase of another entree of the same are more price.

We ordered our entrees and each one had two sides. My wife asked if she could replace her fries with a house salad. The waiter said she sure could. No problem. I asked to replace my fries with onion rings.

The waiter said I could and it was no problem. The daytime manager always gives me the golden apple discount or my military discount. I asked the waiter to please put a golden apple discount on my ticket. Or military discount. 34!

49 and a charge for my onion rings. And essence we did not replace anything we just bought extra salad and bought extra onion rings.…

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Sarah

Dec 14, 2018
0

I had a bill of $18, left a $2 tip and was charged more than $20 for a tip at a total of $41. I called to get my money back and no one knew what to do and it took several calls back and forth (including being put on hold for 15 minutes once) and

now it has been over 2 weeks and I'm still waiting for the money to go back on my card. Not sure if the sever did this on accident or not but this has been a total headache to get $20 back that was not my fault in the first place.

This was my first time at the Applebees location in Eau Claire, WI and I will definately not be returning. Thank you for your time and I hope you have a chat with some of the staff on how to deal with these situations or maybe set up a system to catch a tip that was charged that was larger than the original bill.…

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tammy schwartz

Dec 9, 2018
0

WE VISITED APPLEBEES IN NEENAH, WISCONSIN (STORE #287), ON SATURDAY 12/08/18. I HAVE NEVER EXPERIENCED SUCH POOR CUSTOMER SERVICE EVER AT AN APPLEBEES ESTABLISHMENT. I ORDERED THE SHRIMP PARMESAN AND ASKED FOR EXTRA SAUCE, MY DAUGHTER IN LAW ORDERED THE 3 CHEESE CHICKEN PENNE.

HERS HAD ABSOLUTELY NO SAUCE ON IT. MINE THAT WAS SUPPOSED TO HAVE EXTRA SAUCE, HAD NONE AT ALL. AFTER PUSHING THE BUTTON TO HAVE OUR SERVER COME FIX THIS, AND BEING IGNORED FOR ALMOST 15 MINUTES, WE GOT A MANAGER TO TAKE OUR PLATES BACK AND FIX THEM.

WHEN THE PLATES CAME BACK OUT, MY PLATE WAS HOT, BUT MY FOOD WAS COLD. NEVER CHECKED ON US WHICH MEANS WE HAD TO SHARE MY DAUGHTER IN LAWS SODA BECAUSE WE COULDNT GET A REFILL. WHILE WE FINISHED, MY DAUGHTER IN LAW TOOK MY 10 MONTH OLD GRANDSON IN THE RESTROOM TO…

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Lee Dungan

Dec 3, 2018
0

I went to Applebees in Columbia, Tennessee on Friday Night, November 30, 2018, arriving at about 6:00 PM. I very politely requested a booth, because of a recent shoulder injury, I was told not to be using it to move anything over 2 pounds, even a chair. The seater denied my request and said she had to give me a table, even though there were many empty booths. Rather than walk out, I agreed to take the table. In the area she seated me, there were at least 4 booths with no one in them. After some pain and difficulty, I was able to seat myself. I was in an area where I could see the seating person. Of the next 5 groups that came in, she seated 4 of them at the booths in the area I was seated. She completely ignored me and though I was very upset, I said nothing.

I have dined at Applebees in…

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Keziah Kincaid

Nov 30, 2018
0

Was rudely confronted and falsely accused of dining and dashing. I have never ate and left my bill... EVER so everything I was being accused of was new to me and FALSE. The manager (who confronted me)would not answer any questions I had even though he was falsely accusing me.

When I asked him if he had proof he stated that he was "86% sure that you are the one who ran off on the bill" . He then followed me out the door loudly voicing " you're just mad because you're caught". Worst experience EVER

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David Hobbs

Nov 24, 2018
0

after watching my wife complain about her cold steak salad and how she was treated with a half hearted attempt by server and manager to correct the issue I refrained from complaining about my cold cheeseburger and fries !! Why cant you all serve hot food hot ?

It also took forever to get our appetizer !! Please get your act together in Seaford Delaware. Cold food is not good !!!

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Page Collver

Nov 12, 2018
0

Applebees in Eastowne Knoxville is filled with ex felonies and drug addicts. The management is filled with people that do drugs on the clock. The crew smokes weed in the smoke pit in the back, management knows about it and doesn't care.

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Darlene Prince

Nov 11, 2018
0

I took my best friend to Applebees for her Birthday dinner. We waited at the door until the entrance was blocked with other customers.

Finally a waitress came over and asked if we would take a high top. We waited 10 minutes before a waitress came over. she took their order first and then came over after she got their drinks. and dry. I asked for baked potatoe when I ordered and waitress told me they had only mashed until after 4.

The mashed was slopped on the plate. Pitiful display of food.. I know I just sold my restaurant. The salad ingredients were chopped so finely there wasn't any taste to it except the dressing. There was a young guy running around with a large mohawk that kept looking into a mirror fluffing his mohawk up and rubbing his burr head.

The only thing good was the…

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Cami

Nov 5, 2018
0

My husband works for this company and has for almost a year now. Earlier in the year they had a manager named Wayne join and he wasn’t aware I was my husbands wife. While eating with my kids and friends Wayne kept walking past our table then at one point proceeded to stop and make sexual remarks towards me and also told me how “hot” I was and how “breathtaking” my eyes were.

Being at a meal with friends and my KIDS I find this greatly inappropriate. Especially considering he is your manager! I told him who I was and I didn’t like what he said. My husband also told him that wasn’t appropriate.

Ever since that incident that specific manager has picked on my husband. Wayne left the store so I thought it was ok and let it be. Now the managers are leaving and they brought Wayne back as well…

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Monica sweeney

Oct 5, 2018
0

Couldnt offer the nationwide special of 3-course meal for $11.99 Richmond, IN store, on 10/5/18-computer glitch, cant enter the meal deals, button went away. Did Thats why we came in, they did give a slight discount on another choice.

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Amber Washington

Oct 5, 2018
0

On 10/4/2018, I took my daughter to this location for her birthday dinner. We had a party of 7 and we were first seated at a table that could not accommodate us. So they cleaned off another table to for us to be seated.

As they was cleaning the table, one of the personnel made a comment that he was tired of walking. (One of the hostess that was seating us). So we finally got seated at the table. We were so wrapped up into my daughter and her birthday that we realized that we were sitting for 20-25 minutes without anyone serving us beverages or anything after the table was cleaned off.

The waitress came up finally with an attitude and rudely asked us was we ready to order or drinks and food. I at that time requested to speak with a manager because of the terrible service that we were…

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Darlene Benson

Sep 16, 2018
0

I went to the applebess inCherry Hill New Jersey. Upon setting I saw ants crawling on the table and the bench. When I got home I saw ants crawling in my pocketbook. This happen last week. I hope someone comes and takes care of this ant problem.

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Sam Ardia

Aug 29, 2018
0

POOR FOOD, GOT A HAMBURG , TASTED OFF. BURNT ON THE OUTSIDE NOT DONE ON THE INSIDE, TASTED OLD, LIKE JUST BEFOR IT GOES TOTALLY BAD . MY SON HAD ONE TOO , AND HAD THE SAME COMPLAINT. PITTSFIELD,MASS APPLEBEES.

I SHOULD HAVE NEVER PAID. 00.

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Billy Brice

Aug 18, 2018
0

Went to Applebee's in Sumter SC. On 81718 waited twenty minutes for our appetizer was told four or five times food was on the way after an hour and fifteen minutes no food we ask our waiter to charge us for what we had eaten he took my card but

came back to say no charge an outher couple across from us got the same type service the manager came with their food as they were getting ready to leave told him they were leaving also without eating several other tables had the same experience we had been at this same location before and the same thing happened.

please address this problem or you might not have anyone there to keep the doors open

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Neel Thompson

Aug 15, 2018
0

To start with, we were greeted at the door by two gruff looking young men in T shirts. One said "follow me", and that was the entire conversation. I ordered Chicken Parm and my wife had the Top Round Steak (medium).

I am 73 years old and I must say that was the worst chicken I have ever tasted. It was like eating a shoe. The steak came out blood red. The manager came to the table and told my wife to slide the steak on her bread plate and she would take it back to the grill.

It came back cooked, but not a good piece of meat at all. Totally disappointed. The Applebees we went to is on Forty Foot Road in either Hatfield or Lansdale, PA. The date was 8/5/18. I usually don't complain about anything but honestly, this was one of the worst restaurant experiences I have had. Get your act together…

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Cheryl Hicks

Aug 7, 2018
0

My husband and I went to the lane ave in Jacksonville , fl location on 7-31-18 @ approx. 7:30 pm , We walked in the door and it took several minutes for us to be acknowledged , close to 10 .

Then when someone ( a young male ) seated us we were never helped. We saw 2 waitress helping tables in front of us as well as beside us who never even made eye contact . We were never asked so much as even what we wanted to drink .

No one helped us at all . we waited for more than 15 minutes and got up and left. I had not gone to this location in several months and could not believe how it has gone down . I feel it is important for you to know .

I will not go back to this location . Felt very in wanted.

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Stacy Jones

Jul 27, 2018
0

Purchased 2 Riblet Platters 1 Won Ton Taco. Spent over 37 Dollars. Ribblet platters had two types of French Fries Large shaped fries and fries with potatoe skins on them and skinnier then the other. Both fries were hard although slightly warm very old almost stale.

But the worst is the Large shaped fries has what appears to be wiped off ketsup. Frys without ketsup were strategically placed ontop to hide the bottom ones which were discusting. My won ton tacos 3 out of 4 were so soggy and mushy I couldnt bring myself to eat them.

The riblets with the frys with ketsup on them are so charred and burned the inside of most of them were like jerky. It is appears this food was left over from someone elses plate and scraped into togo containers.

This is the second time I have ordered and picked up…

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Sheronica McIntyre

Jul 24, 2018
0

Attended an Applebees in Wauwatosa Wisconsin when a server brought me brisket tacos with no lettuce (in which it didn't come with). I politely ask the waitress if she could request for lettuce considering the tacos did not come with it.

She responded "Sure" and I responding back by telling her to take her time considering at the time she was the only waitress. She finally bought me back the lettuce 20 minutes later (which was fine considering that she was busy and thee "ONLY WAITRESS) which I waited patiently.

Literally there was "ONLY" one leef of lettuce on my plate. I walked up to the back door where they prepare and cook the meals and knocked! As I look back there, there was a mid age man in his 40's / 50 cooking and another younger guy that look like he could maybe be in his early…

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BARBARA JANIK

Jul 21, 2018
0

I had all the ribs you can eat,it was horrible all bones.manager came over and ask how it was I told him it was terrible and the fries were cold.your adverting on tv is what brought me there for the ribs and the manager brought over the chicken fingers and those were just as bad. I don,t think I will be going again.i also told my friends and they thanked me for telling them.they said will steer clear of your restaurants

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Ano nymous

Jul 17, 2018
0

Anonymous365 SUBMIT A COMPLAINT

Employees Applebee's Restaurants Customer Service Everyone Applebee's Restaurants / Everyone 1 Plainville, CT, United States Add a Comment Contact information: Applebee's.com When we first arrived there were at least 4 employees outside in the back area smoking what smelled like marijuana. They were in the back near the back door so we assumed they work there. We go inside it took awhile to get seated and then we were greeted by our waitress Iris who was clearly intoxicated she kept repeating our order to us over and over and could not write it down correctly. She came back with our drinks and spilled the Sprite on the floor near our table. It seems like your location has a problem with employees using drugs and not being proffesional. Our experience was…

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Raymond Thorne

Jul 5, 2018
0

You have 2 young ladies that spoke of a customer. The young ladies spoke to each other about the customer and the customers wrk information and home information was given out.If that customer is hurt or approached in any matter this will become serious.1 of ur employess given the information the young man said name was Angelica.People come to enjoy a meal not to have there personal information given out.

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James

Jul 4, 2018
0

Ordered a slab of ribs for dinner waiting over an hour waitress brings my meal my slab of ribs is cut into 4 parts I tell the waitress I ordered a slab not for rib parts she says I will get the manager manager comes 10 minutes later and I explain to her I ordered a slab of ribs not 4 rib pieces she said well just taste them I promise there delicious I said I’m sure that are I want to cut my own meet she continued to try and

get me to try the ribs I told her it is not a question of the ribs being good or not I’m sure thay are I want to cut my own meet she continued 5 to 6 more times to get me to try the ribs when I refused she got upset with me so I waited an hour for a meal and went home hungry I’m pissed this was your logansport indiana Applebee’s 7/4/2018 at 5pm if I don’t get some kind…

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Carroll Gardner

Jun 28, 2018
0

On the evening of 5 May while dining at the Applebee's in Winter Haven, FL. I took a fork full of coleslaw and while chewing I felt a pain in my mouth. It was a metal object that broke my denture and cut my tongue and the rough of my mouth.

I informed the Manager (Joe Casamano) of what happened and he told me that the metal object was part of an ice cream scoop. He apologized, offered me a free meal, and filled out an incident report. He said that he would contact his District Manager (Andy) and that I would be contacted.

The following Monday I was contacted by an insurance agent (Mark Rice) but was unable to talk because I was driving so he said he would call back later in the day. Mr. Rice didn't call back so a few days later I called him but he was unable to talk at the time. Again, he…

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Gloria Madrid

Jun 27, 2018
0

I recently took my husband to Apple Bees for Father's Day and received bad service. I completed a survey and did not get a response from Apple Bees. I have always loved Apple Bees, and when I am taken out or special hoidays, birthdays always go to Applebees.

But it seem Apple Bees does not care about customers. com Gloria Madrid

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Harold Miller

Jun 23, 2018
0

My wife and I went to the Applebees in Las Vegas on Decatur and Charleston Blvd. The service so bad we couldn't even eat our food at same time.That's how far apart it was served to us.

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Thomas Griffis

Jun 22, 2018
0

I ate at Applebee's in Williamsburg, Va. while on vacation. 1640 Richmond Rd. After coming home and going thru my receipts, I noticed that I was over charge for service. Date--06-11-18---08:26 PM Guests 2 TB#66 Duran T (server) check # 6231-993569 I was charged for 3 teas but only ordered 1 tea.

99 each) Enjoyed the meal and service. Went back two )2) days later, 06-13-18---08:37 PM and had same server check # 6231-993873 TB#65 Enjoyed meal and service and have no issues at all. I would like to be compensated for those 2 teas.

I eat at Applebee's in Raleigh NC where I live. net) Appreciate a response. Thanks

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James Russell

Jun 11, 2018
0

Today is Monday, this is always Hamburger day at Applebees. And Betty and I always go to your Stow or Streetsboro Restaurant's in Ohio for your Hamburgers.

Today we went to the Stow Restaurant and took our son and his wife for lunch. We all ordered your Whiskey Bacon burger with that Great sauce.

When we got the bill it was over $11.00 per person so we asked if you didn't have Hamburger day anymore and were informed that it had been changed to between 3 and 6PM only. When did that happen? We always come in around noon and get your Burgers. When we got the bill I was shocked by the price because I didn't know your times had been changed and wasn't expecting this much. I feel like we were tricked into paying the higher price by not being informed of the new time frame when we ordered. This…

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BONNIE Northway

Jun 11, 2018
0

Well my husband and I use Pella Iowa as a get away from home town so we get there and waitress takes order as we wait here she comes with our APPITIZER boneless wings oh boy our fav as she sets them on table she say FOLKS TODAY IS YOUR LUCKY DAY I MYSELF COOKED THIS FOR YOU WHAT YES WITH MY OWN TWO HANDS I THOUGHT THE COOK DID NO I DID THE BEST YOULL EVER HAVE BECAUSE I COOKED THEM AND

SERVED THEM ENJOY WELL WE PUT ONE ON THE PLATE AND GOOD THING I TOOK THIS ONE FRED JUST STICKS THE WHOLE THING IM HIS MOUTH BUT I CUT THE BREADING OFF SO I COULD CHEW IT BUT OH MY LOOK FRED THIS IS RAW!!!!!

OH MY I GOT UP WENT BACK TO WAITRESS AND SAID I THINK YOU BETTER STAY OUT OF THE KITCHEN BECAUSE THIS IS RAW CANT EAT IT LIKE THIS OR ILL BE VERY SICK IM GLAD I DIDNT BITE INTO BEFORE CUTTING EWWWWWW…

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George Vickers

Jun 5, 2018
0

My friend and I were in the Applebee's on Polaris Parkway on Sunday June 3rd. My friend ordered the chicken wrap, which she thought was good. I ordered the chicken fingers and 4 cheese mac and cheese. The mac and cheese was lukewarm. And over priced for the amount of food that I got. We ordered iced tea. The waitress came with one ice tea and one coke. She did fix that problem. Our waitress never came back to refill our tea. We had to ask another waitress go find our waitress.

Very disappointed.

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falencin matthews

May 26, 2018
0

Applebees in Memphis, Tn. Poor customer service. The manager was rude when I asked to speak with him about my order. We asked for no bacon on one of the burger orders. When brought out the orders neither waitress could tell me which burger had no bacon and could care less.

I don't eat bacon and your manager said he's never heard of a bacon allergy like I was making it up. That was a insult to me. All I wanted was them to correct the order and they didn't.

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Machelle Collins

May 16, 2018
0

Travelled 22 minutes to this Shelbyville location to pick up curbside order. 60, I gave a 25 gift card and a 20 dollar bill, change was given back 14 so I stopped-called them again and advised I was shorted on change (mind you I had a 3 dollar tip waiting which did not give due to the lateness of the order) however I was told by Nikki oh I do see that what do I owe you?

And would you like a fee drink?

First off you just took your tip without asking and no I don’t want a drink! I was already going to be late since order was 15 min past time they said, needless to say I was stolen from also written up at work for being late back from lunch.

The food ended up having to be microwaved later to eat and was rubbery. If this was done to me how many others are the stealing from? The customer…

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Donna shore

May 11, 2018
0

I had an issue with food ask to speak to a manager and the manager Brandi came over to the table. She was very unprofessional and rude. She should not be in costumer service at all.

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mohammed

Apr 27, 2018
0

1915 cedar lake drive, Orlando fl 32824 4/26/18 Mohammed majid customer Applebees Kissimmee fl 2060 E Osceola Pkwy Kissimmee, FL 34743 Dear Sir/Madam: Unfortunately, tonight my family and I went through racism in 2018. My wife was wearing a hijab and we were ignored by the staff for 35 minutes, A waiter named Thomas was heard by my 6 year old to spit in our food, which prompted me to call Apple-bee's customer service.

They ensured me a thorough investigation will take place. But after I went back to the table, again my food didn’t come out, no utensils, nothing, and they continued to ignore us. I wrote down our order on a napkin and walked over to one of the waiters and asked him we wanted this, he didn’t even make eye contact with me, and walked away.

Later the manager came over and asked…

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Billy the Kid

Apr 25, 2018
0

00 glass of beer. Because l haven't shaved that day the girl behind the bar demanded for me to frist furnish a credit card. l provided my Applebee's gift card. The bartender then left the bar unattended. A man next to me eating a steak dinner at the bar got up and walked out of Applebee's without paying for the steak dinner.

The bartender came back to learn of the infraction of said steak dinner not paid for. I verbally aloud informed said bartender ," He ordered a steak dinner and you don't even ask him for his credit card nor anything.

00 glass of beer at Applebee's?

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Sherry Cook

Apr 17, 2018
0

Applebee’s in Moultrie Ga Every time we go the service is terrible . Decided to take the grandkids out went to Applebee’s to give it a Nother try we were seated not that busy it to 8 to 10 minutes before the waitress came to the table to get our drink order we ordered our appetizers and

food still no drinks got our appetizers no drakes finally got drinks and or food arrived to the table. the manger cam to the table not helpful at all (He was a joke) the bartender only works the bar if you order a drink it takes forever and then she yell across the restaurant if you want your drinks you need to bring me glasses because I am not going to get them for you (My husband ordered a beer it took until we got our food ) we love to eat at Applebee’s when ever we travel .

I was a waitress for about…

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Grailing Brown

Mar 30, 2018
0

My check # 247-238811, location: 526 S Taylor Street, Sheboygan, WI 53081. Half price appetizers, the cheese sticks were under cooked. I sent them back and the order still came back under cooked. Another customer sitting at the bar said he had the same complaint.

Server stated the item would be removed from my check. I ordered something else. The waitress ran my check for me and I found the item was not removed. Bartender stated that there is nothing they can do once they ran or put through the bill.

I would have pay the full amount. 00. I am disappointed in your service a lack of attention to food prep even after it is pointed out. I will not be back! Texas Road house has better quality control over food preparation and follow up with the customer.

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David Johnson

Mar 29, 2018
0

Visited Applebee's store 3/29/2018 at around 610pm. Store on South 3rd st in Terre haute Indiana. Always took advantage of your great deals and discounts. But on this day I order your $8 whisky burger. The burger was flat as a pancake!

I also heard from a few neighbors that they received the same quality hamburgers.. Therefore please check into this before u lose many dedicated customers.. Thanks for your time

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John Miller

Mar 29, 2018
0

Lost a hour and a half of my life at the Apple bees on North Rd in Poughkeepsie. Got there at 7:10 PM and was seated. 00 meals with boneless wings. Simple and we do it often and we did not take time to decide, we knew what we wanted.

25 minutes later our boneless wings come and 40 minutes after that our meals came. Called manager over and said we've been here an hour or more and our food did not come, We were getting tired from just sitting, She said foods were there but

no one picked up and it appeared dry from just sitting there and they were going to re-heat our food and it will be out shortly. Food was OK but we waited so long for it that we lost our appetite and it was getting late for us to eat a big meal so my wife packed hers up. 00 meal / 10%.

I feel a good manager would have…

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Ronald korody

Mar 26, 2018
0

Applebees.

March 25 my wife and I decided to use gift cards that we had received a Christmas or Applebee’s. We ordered three dinners one was steak baked potato, baby back ribs dinner, and the third was an American burger with onion rings. The total was $47 and some change we order the mu online through Applebee’s order form and was given a pick up twine time of 20 minutes.

Applebee’s is approximately 3 1/2 miles for total around 7 miles round-trip. I gave them the 20 minutes they require importer Paulette up to the restaurants driver take out. There was a phone number below the takeout sign to call when you get there.

When I called they said the order would be out in a few minutes. I waited 20 minutes and called again. I asked her when the food would be coming out and her response was…

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Sharon Snow

Mar 18, 2018
0

I ordered curb side pick up today which was 2 chicken oriental salads with2 side salads 2 for $20.I picked them up and they forgot the side salads and after waiting for them i got home and foynd the oriental salads containers 2 thirds empty.No lettuce to evencover bottom of container.We added the caeser side salads to it and tasted like crap.VERY DISSAPOINTED .I love going twice s month to the Laburnum Ave. Store and nowgoing curb side.but feel cheated today and may not go back.It wasin Richmond Virginia.

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Mark Reynard

Mar 14, 2018
0

You have been advertising for some time now, the return of riblets. I am in central Ohio and as of March 13th your restaurant’s don’t have them yet. How can you advertise their return and not supply the product. Get your act together or you may find customers going elsewhere.

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Deborah

Mar 13, 2018
0

I am notifying you of the unfair treatment I received at the Richmond, VA Applebee's located on Laburnum Ave. On March 6, 2018, I entered he restaurant around 5:15pm to join a number of friends at the bar. We were all conversating, laughing, and joking with each other for hours.

I personally remained civil and in a good mood. Towards the end one of my friends offered to buy me a drink. During that request the bartender ' Will ' replied that I could not receive another drink. At that moment I thought Will was joking, but that was not the case.

I asked him why and he ignored me. The gentleman that was buying asked Will repeatedly to give him a reason why I could not receive a drink. Of course Will ignored him also. ' When she came out o the bar area she agreed with Will, which totally…

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Deborah

Mar 13, 2018
0

I am notifying you of the unfair treatment I received at the Richmond, VA Applebee's located on Laburnum Ave. on March 6, 2018. I entered the restaurant around 5:15pm to join a number of friends at the bar. We were all conversating, laughing, and joking with each other for hours.

I personally remained civil and in a good mood. Towards the end, one of my friends offered to buy me a drink. During that request the bartender 'Will' replied that I could not receive another drink. At that moment I thought Will was joking, but that was not the case.

I asked him why and he ignored me. The gentleman that was buying asked Will repeatedly to give him the reason why I couldn't receive a drink, of course Will ignored him also. At that time I went to contact the manager, whom I believe to be named…

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Bill McDermott

Feb 19, 2018
0

went to the north hills location (15229) 2/18/18 time 12:15 they sat us down then forgot we were there after about 25 minutes we finally got a server. server name was elizabeth she took are drink order then after 15 minutes never brought the drinks after tracking her down telling her this is not acceptable she pick up the pace.

there was a young server name john that helped her he was great. the place seemed to be shorted handed

on a good note the food was good service not good.

cell 412-721-0821

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Margie marranca

Feb 16, 2018
0

We went out for dinner tonight at Applebee's in Manchester, nj and we're totally disgusted with our service and my meal was bad. I ordered the 6 oz steak and asked for it to be cooked medium. I also asked if I could get an order of your crispy onions.

Well my steak was raw and the onions were fried onions. I asked our server Emily to bring my steak back because it wasn't cooked and she asked me if I wanted it more rare or more cooked!!! I can't believe she even asked me that.

I obviously told her I asked for it to be cooked medium and wanted it cooked more since it was rare. I also told her that they gave me cooked onions not the crispy onions. She was completely unaware of what I wanted.

I had to ask another server to tell her what I wanted with regards to the crispy onions. What…

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mike l.

Feb 14, 2018
0

please respond... Thanks

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