Applebees logo

Applebees

2.0
600 complaints

Address

450 North Brand Boulevard, Glendale, CA 91203

Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.

Common Issues

45% (99)
waitedslow servicenever came back
40% (88)
cold foodburntraw
20% (44)
wrong orderdidn't receivemissing
25% (55)
rudeunprofessionalmanager
10% (22)
dirtybugfilthy floor

Complaints

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Jeremy Egly

Jan 16, 2023
0

M. I entered the 4411 W Gandy BlvdTampa, FL 33611 location for an Uber Eats pickup. I went to use the restroom and my wife was picking up the Uber order. No one was in the Uber pickup area which isn’t uncommon so my wife went to the bar to notify someone she had a pickup.

” I was completely appalled that someone working for Applebees would be so disrespectful. So we called for a manager and a white bald older gentleman with a disability and hard time walking around came up and introduced himself as the manager we explained what had happened and

he basically acted as though it was our fault for not waiting all day in the Uber pickup area hoping someone would eventually come. I’m sorry but time is money especially for an Uber driver. Standing around and praying that someone will eventually…

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Macee McLemore

Jan 15, 2023
0

or more when In clear sight there are plenty of tables open. The service and management are terrible. They loose customers everyday. I tried again going tonight and they lost 8 customers as they told us they were short on staff and had a long wait time.

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Karen Yoder

Jan 15, 2023
0

Went to Applebees in Sidney, Ohio, no one would seat us, kept walking by and didn’t acknowledge us. After seated, had to wait, took our order and it took up to 5 minutes before they brought our drinks, no silverware or napkins, had to go find them and met our waitress coming in from outside.

Had to ask for everything, no knives, no coming back to table to ask for refills, salad did not taste right, poor customer service, didn’t feel welcome, said we couldn’t talk to the manager because he was in back helping the cooks. Will think twice about ever going back to any Applebees!

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Sierra D Pruitt

Jan 15, 2023
0

I did a curbside order this morning at 11a. Asked for it to be available for pick up by 12:30. I got there and followed all the steps asked from the curbside order. At 12:40, I still had no order, and I called the store.

The guy told me that they were not doing curbside right now. I said okay, went jnside, and didn't get my order until 5 after. I get they are short staffed. But if I was supposed to PICK IT UP at 12:30, why wasn't it ready??

I then requested to revoke the tip, because, none of them deserved it. Was told it would take 5-7 business days. This isn't the only issue I've had either. I door dash, and multiple orders for apple bees cause my times to go down because they take too long to make orders.

I swear they think it's door dash, and make it last. This isn't okay. Door dash…

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Karen Yoder

Jan 15, 2023
0

Service was awful, no waitress wound acknowledge you, had to wait and no one in line, had to wait when we got seated, had to wait on our drinks, no silverware or napkins, said they had no knives so we couldn’t cut our food, kept making excuses. Had to go find napkins and silverware, met our waitress coming in from outside.

Table beside us asked for manager, he couldn’t come out he was helping in the kitchen. Will think twice about coming back!

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Donna L Elliott

Jan 15, 2023
0

We ate at Applebee's in Huber Heights, Dayton, Ohio. The waitress we had kept wiping her nose with her hand. We got out sanitary wipes and wiped our eating utensils and glasses. We saw her serve drinks held by the top rim of the glass, made sure we used straws.

Then the restroom is another story. NASTY.

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claudine smith

Jan 15, 2023
0

Went to Applebees in Antioch ca 2737 hillcrest antioch 94509 on Saturday January 14 2023! The food was terrible ice cold terrible taste and the food took forever to come out!!! We were at the restaurant for over two hours and we left there with a bad taste in our mouth!!

Also the service manager was awful he could care less about our complaints and offered no help to satisfy our needs!!

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John Overend

Jan 15, 2023
0

My wife and I always go to Applebee's last night we went to have all you can eat wing after a hour we ask or servers were is our order he said they gave it to another customer talk to the manager on duty he did nothing when we got our food it was cold. After spending $50.00 we will not go back the date was last night 01/14/23

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Bethsaida Mendez

Jan 15, 2023
0

Beginning with waiting extremely long when half of the tables were empty (party of 4 with one child) then my grandsons Mac and cheese was tasteless and dry, our food was Luke warm and only 3 dishes came out 1 we had to wait an additional 5-6 minute’s because it was ready, 2 of us ordered the all you can eat but after they ordered the second round she immediately brought over the receipt then

took the card and bill with an attitude. I thought it was all you can eat? We felt obligated to leave Applebees in west Springfield Massachusetts on 01/14/2023

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Robert Kratz

Jan 15, 2023
0

Applebees, Massillon Market Place Ohio, worst service I have ever experienced, this is the 2nd time and our last. Waiter said I will be back to get your drinks, well that never happened after 15 minutes and the place wasn’t all that busy. He stood and talked at 2 other tables for ever, we left and won’t be back

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Unknown

Jan 15, 2023
0

I just started working at Applebee's and it's this horrible manager/bartender name Lauren she is so rude ghetto person I had to work for she really needs to be replaced nobody's like her u cannot talk to her because she always snapping at you.i don't know how she became a manager.she takes forever to get drinks even when she a manager she still have a section.somebody need to visit this Applebee's we are working in a horrible environment and it's not Right.

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Kim Carrol

Jan 14, 2023
0

To Whom it may concern: Applebees is one of my favorite restaurants but I am at a point where I will go elsewhere. I visited New Hartford, NY 13413 and let me tell you the service is horrendous. The most concerning situation is the car side pick up.

The last 5 times I ordered take out I have waited at least 30 to 40 minutes outside. I normally have to call 3 to 4 times to check on my order and they say they are coming right out.

I never call or complain but I am sick of wasting my money. The last time on 1/2/23 I ordered a car side pick up (check number 9714-1450087) the scheduled time of pick up was supposed to be 5:20. I see the receipt that the server must have checked out my food was 5:46 but I ended up waiting another 15 minutes outside because my drink was missing.

After almost an…

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Frank L. Smith

Jan 14, 2023
0

My wife and I went to the Applebee's in Greeley Co.. 99 all you can eat. I asked about Shrimp and Chicken while my wife had the Ribs. I was told I could only pick one and stick with it.

s that is what it read and that I would be able reorder with a second selection. I asked how this works and was told that I would recieve replace another order. I then asked like this one with fries? She said yes.

Now I am sure you know you are not serving that much food on your plate for a grown man. We then noticed that there was no coleslaw and was told that not all plates came with coleslaw we then told her they all had it in the picture, she went to look and got us some coleslaw.

Out came four little pieces of Chicken on the reorder, I told the person that this is wrong, where are the fries? This is…

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Deanna

Jan 14, 2023
0

Upon arriving told wait time was 15 minutes that turned into one hour we arrived during happy hour (5:15) thinking we had plenty of time for drinks and appetizers. Not the case we waited for an hour. Mind you I counted 21 empty tables in the restaurant.

Only 5 tables a head of us.

Finally got seated no one even offered happy hour to maybe justify the situation. Placed order. Grilled chicken breast that was drenched in pepper. And four cheese Mac and cheese which looked liked creamy soup. The pasta was laying in a bowl of water.

Worst meal and service I have ever had. Our waitress apologized but she wasn’t much better never got a refill but wait she was too busy on her phone to notice anyone needing anything. The manager was working harder than the staff.

Maybe you should give…

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Sharon Turner

Jan 13, 2023
0

I had lunch with a friend yesterday 1/12 at the Applesbees on 5870 E Broadway Tucson AZ

We each ate the 2 for 30 plates The waitress seemed to be very nonchalant.

When ordered a dessert to share. The two plates both were greasy and we chose not to use them. We didn’t complain.

As I was finishing my dessert a roach call up on the table. We left the table and asked for the manager.

She didn’t seem to be concerned and said the happened every time they spray for bugs.

She offered no apology or compensation. I have reported this on YELP and my Neighborhood.

We will not be returning. Many people have thanked me for this review and said the would not go to any Applebees.

My name is Sharon Turner and my email is: rturneraz@cox.net.

Thanks for letting me bring this to your attention.

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Keith J Montegna

Jan 13, 2023
0

Helena, Mt 59602

Maps Images Shopping News Books Videos Flights Finance All filters Feedback Tools Applebee's Grill + Bar 4.0 (1.4K) · $$ RestaurantOpen 159+ OverviewMenuReviewsPhotosAbout Reviews from the web 5.8/10Foursquare · 24 votes Google review summary 4.0 (1,409) Reviews Allserver 131 steak 29 food and service 26 appetizers 20 +6 Sort by Most relevant Newest Highest Lowest Keith Montegna 33 reviews·3 photos an hour ago NEW OMG, MANAGEMENT IS FALLING APART HERE. FIRST TIME, I CAME IN AND WAS RUSHED OUT BECAUSE THEY WERE CLOSING IN 45 MINUTES THEN, THEY HAD NO FOOD. … More 1 Chloe Richardson Local Guide·23 reviews·12 photos 7 months ago Dine in | Dinner | $10–20 I was honestly pretty disappointed. The chips and salsa looked great but really just weren't good at all. The French onion…

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Lisa A. Lynn

Jan 12, 2023
0

Poor customer service. After being given a menu to select an order to go, no one ever came back to check to see if I was ready to order until I was getting ready to leave, and the restaurant had very few people, (appr. 2:50pm).

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Chasity ramsey

Jan 12, 2023
0

This was worst experience ive had at applebees. We had no silver ware our two mix drinks were awful. 00 n it was awful. Didnt even get. 2 entrys with our food only had one. No knives to cut our food with.

Had to ask for forks when we got our food. Bad service bad food. Drinks all.

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GLENDA MURRAY

Jan 9, 2023
0

Good afternoon me /husband went to dinner on sat 1-7-23 our server (Annette) wasn't very friendly to us she gave vibes like hurry up (her tone not friendly (after water delivered WHATS IT GOING TO BE) we gave order, then she came walking by later put our wings on table (NO WORDS) same with our meals she did ask which was which then (drop ) i've never in all my years had this experience at Applebee. location 1171 ulster ave. kingston ny 12401

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Donna Rudd

Jan 9, 2023
0

My husband and I stopped for lunch on 01/07/23 @ 1:57pm Check number 9552-1425307 at 1009 Bichara Blvd. The Villages, FLORIDA 32159 Our food and service was horrible absolutely horrible. Iordered Chinese chicken salad and the chicken was so old and over cooked I could not eat it.

My husband ordered a cheeseburger and fries. The fries were old and cold and the burger was not cooked. The waitress asked me if I still wanted chicken on my salad but it would take at least 6 to 10 minutes!

My husband never received his fresh French fries until his meal was over. no excuses for this!! The staff from the manager to the waitstaff looked as if they just came in from a rough night out!! Every cook was outside smoking, on cell phones and standing around. One…

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Michael Taylor

Jan 9, 2023
0

We want to pick up a family meal from Applebee's and Bartlett Tennessee on January 9th 2023. Exposed to being a family meal of chicken strips with macaroni and cheese cheese sticks and salads. We get home the chicken strips try it out the macaroni and cheese just noodle with cheese on top was cold and cheese wasn't even melted and on top of that they didn't give us enough for four people.

They didn't even give us four salads and told us that somebody had to split. And then we didn't even have cheese sticks. Applebee's y'all went down over the years and needed to close your doors. Your manager is rude.

It does not know how to run the store.

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Nicole Lauren Polese

Jan 8, 2023
0

Went to Applebees at Menlo Park mall in New Jersey everything was good until the end after I finished paying. The waitress came running outside after me giving me attitude about how my payment didn’t go through when I got an email saying that I had paid and it went through even in my banking app it had taken out the money.

I went back in with her and she got the manager and the manager also gave me an attitude about how the payment didn’t go through so I gave them my card they charged me again they said since the other one didn’t go through supposedly on their end that it would refund me the money for the first transaction and it hasn’t.

It’s been like a week and still nothing I waited a bit since it was still pending in my banking app a day or two after the transaction.

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Pam Fenimore

Jan 7, 2023
0

I ordered online for delivery on Applebee’s website with Door Dash delivering. When it was delivered, the order was missing 3 fries, dessert, mashed potatoes and 3 chocolate milks. We were not very happy so I called the restaurant. The manager said there was nothing he could do…perhaps the door dash driver forgot a bag for our delivery. No big deal for them but the missing items ruined our dinner.

The manager was very kind and gave me a credit for the missing items. I really wanted the FOOD … but they could not deliver it and offered to have me pick up the missing items but it would mean a 20 minute drive each way.

Isn’t there a way to have an Applebee’s staff member make sure that the Door dash driver has all the bags for each delivery? It is so upsetting to not receive part or all of…

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Earl Speck

Jan 7, 2023
0

My wife and I ate at the Applebees in Hickory NC on 1/6/23, ordered off the 2 for $30 menu. She had the Bourbon chicken and shrimp, I had the 8 Oz. Sirloin cooked medium. It took nearly 30 minutes to get our entrees.

My wife's chicken dish was fine, but my steak was no bigger than a deck of cards, and cooked to death, very dry and no flavor. I called our waitress and showed her and she said "I wouldn't eat that either".

As she was taking it back I noticed she told the manager, who avoided our area until we left. After another 30 minutes my replacement arrived, and this time the waitress (different one) had me cut into it before she left.

It was actually on the rare side, but I could live with that. After she left I cut up the rest of this steak and found it to have a large gristle in…

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Pamela Jacobson

Jan 7, 2023
0

The staff was friendly & attentive. The meal was not good. The fries were soggy & limp. The ribllets were so-so. I wouldn’t order them again. There were only 2 choices of sauces-I tried both & didn’t like either one.

Another choice of sauce such as hickory smoked or a tangy option would have been nice since the sauce is added later not while the riblets are being cooked

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MIESHIA

Jan 6, 2023
0

For $20 this is ridiculous! 2 pieces of broccoli, small flat salmon and a scoop of potatoes!

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Terri Mulero

Jan 5, 2023
0

January 1,2023 2:30 pm While we waited for our food to be served, I saw our waitress carry bags of food outside to customers in the parking lot while we waited patiently ,but we got no food, for over an hour. After the food came, we were so glad to eat,but the food was salty.

When I talked to the manager about the food and the wait, he was very rude and disrespectful. His attitude was like the food was free, so what's the problem? , but it wasn't, It cost $174, before the tip.

It was a horrible,disrespectful experience. ,Three Rivers, MI 49093

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Christopher Esken

Jan 5, 2023
0

I'm not a complainer but. This was bad. Applebee's dayton ohio on Springboro pike. My steak was well done I wanted it MRare. The onions looked like it was made yesterday and flat and creamy. ( an onion flat and half creamy, could you imagine) My wife's chicken was so brime that your mouth puckered.

We told the waitress and she didn't charge us for the food but instead of the manager speaking with us she didn't bother and charged us for our drinks. I noticed that you want us to attach an image to the complaint.

Last I knew most people don't and if I would of known that I had to take a picture then yes si would have taken a picture take a picture of there food when getting bad service. Is this not enough.

And I'm gonna make a wild guess there will be nothing done because a good stand up…

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Doreen Schaffer

Jan 4, 2023
0

I called ahead to Applebee's at 4702 Monroe St Toledo OH, told them 9 people (3 adults, 2-12:1-7, 3-3&under) they OK 'd it. We got there, host said they were only accepting up to 8, told him I called ahead, he said he would ck w/manager...

Came back, said 10 minutes, I said O.. Then manager came out said it would be 1-1/2 hrs, I said but he said 10 min, he said now it's 1-1/2 hrs. I told him I would put it on Facebook as I had called ahead.

00 gave $50 tip so $267.

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Michickia Richardson

Jan 3, 2023
0

We were out celebrating my Aunts birthday. We got there at 3:30pm and they only had 1 waiter, Destiny (at least that’s what the manager said her name is) that kept telling us she was the only one so we was patient and waited.

After waiting for a while, she started making nasty rude comments every time she walked away. She was upset and letting everyone know she gets off at 5 and whatever is not done or whatever no one gets they won’t get it.

It got so bad that others had to tell her you don’t have to be rude or disrespectful this is your job and we are paying customers. I told her you misses out on your blessings when you’re acting like that because we tip good.

I asked for the manager Carlos, I was telling him what happened and she stood behind me and said I guess she trying to tell…

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Michele Pacholyk

Jan 1, 2023
0

To whom it may concern,

My husband and I visit Applebees often. Not sure what happened on our last visit. We waited for a host. Placed a drink order, waited about fifteen minutes and placed food order. Waitress came back about twenty minutes later to assure us that we were not forgotten, Our food actually arrived 45 minutes later, It appeared as if someone had just thrown the entree on the plate My husbands steak was mostly grizzle and fat. Our visit was on 12/30/22 3:44 pm Check #9476-1439793

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Patty Coner

Jan 1, 2023
0

I have had some Problems in the past at Paola Kansas location. but since I have been coming in more frequently I will say they have done a lot better. They got rid of some of the problem servers. I enjoy every time I go in there I get called by my first name!!!!!

Almost all of the servers knows me and they come over and Say Hi!!! It really has turned around a lot. I have to say Myleigh and Renesha really take care of me. And so do the others if they get the chance.

Thank You all So much and here is to 2023

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Melissa Sanchez

Jan 1, 2023
0

I was dining at the Applebee's in Mesquite TX by Town Centre and it is my favorite place to go to literally every weekend. So I noticed one of your waiters (a guy) kept coming in and out of the restaurant going to different vehicles giving them something and then the vehicles would drive off.

So I kinda waited to see if I could see his name tag and I finally saw it and it said BJ. He is a black guy he has long hair something like dreads with blonde strands of dreads. I honestly think your employee is selling drugs from your restaurant and if this is the case something has to be done.

I am also going to call the inspectors or someone to get that taken care of...

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LEROY JENSEN

Dec 31, 2022
0

2022). 00 holiday bonus card and a code for a desert because of my birthday, They would not honor my birthday code, as they said it was for take out only. The e-mail I received for my birthday code did not say that.

00 Holiday 2022 bonus card. They would not honor it because it did not have a pin number. They would not accept the 19 digit dine in number, but that is the number it said to use when I received this.

This bonus card expires February 26, 2023. Not a happy patron' Phone 701 483 1425

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HENRY R GNOZA

Dec 31, 2022
0

My wife and I just returned from your store at 10501 East Garden Drive, Aurora. CO 80012. 00. When we arrived the sidewalks were barely cleaned from a snowfall that we had two days ago. Some deicer had been been put on and had frozen under the snow. S.

was in her power wheelchair. The chair had great difficulty going through the snow and ice around the handicap parking just outside the entrance. It kept going sideways and I had to push her with great difficulty. (I am 80 years old) I reported this to the receptionist who went out and pushed away some of the top snow.

When we were leaving, I chopped away some of the ice and quite a bit of the snow so we could access our vehicle. I went back in and asked for the manager. When I told him of the problem, he was quite terse and said he was…

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Kim Chisholm

Dec 30, 2022
0

I'm here in the danville va applesbees there is no toilet paper or paper towels in the women bathroom had to whip my butt with a seat cover

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Jeremy Bryant

Dec 30, 2022
0

At your madisonville location, during lunch on 12/30/22, Obsene rap music was played loudly during the entire lunch. Thought you'd like to know.

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Allen

Dec 30, 2022
0

We visited the Rehoboth Delaware location on Sunday December 26th and My wings weren't done (soggy) and our burgers were pink inside and we asked for well done! This is not acceptable and I would like some kind of compensation.

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Bret K Hixon

Dec 30, 2022
0

I assumed I would get a response. I complained a couple of months ago. It was a Applebee's in Greenville South Carolina on white horse road. small and so we're the portions is sides along with being cold. Absolutely ridiculous.

Even more is complaining a second time because I received no response. I didn't go to Applebee's for a long time because you didn't have Bourbon Street steak and now that you have it I wanted it and that's what I received. Besides being overcharged.

Two Bourbon Street steaks doesn't cost $52

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Neil Welsh

Dec 29, 2022
0

my fiancé, myself, and about five of our friends visit the Picayune Mississippi Applebee’s at least twice a week. Over the last couple of weeks we have noticed a very rude employee with red hair and her name is Monique.

Well, we will not be returning as well as our friends due to the fact that she was yelling, cursing at another employee, but we’ve had several employees come and tell my fiancé that this Monique girl is talking a lot of trash about my other. Monica.

We love our local Applebees, but it’s people like this that run it for all of us. I hope that you will take care of this matter because of the stuff that she has been saying about my fiancé. This is unacceptable and we have never had an issue like this before.

This Monique needs to be fired! H. to mess with. H. to mess with.…

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Sandra Kouhoupt

Dec 29, 2022
0

The hostess was very rude when we walked in. Sat us a the table. Waited for 20 minutes, no one even came to the table. People were being seated after us and were being waited on. At this point we got up and left. VERY DISAPPOINTED.

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Jennifer Mcconnell

Dec 28, 2022
0

I took my family to dinner 12/27 when we arrived we were told 20-30 min wait . Although there were lots of tables we agreed. The service was slow- it took 10 mins for coffee and another just for cream n sugar.

No silverware to stir the coffee. Had to ask for that. My nephew spilt pop (absolutely no help from staff) we ask the manager for napkins he gave us a few when asked for more he threw his hands up like it was a bother: food order was wrong (nobody came back to check until everyone was half done) terrible experience .

When we were done paid. A rude waitress came up to us and said are you guys gunna pay. Shocked! 00 between drinks and food) I will Never go back. Worst dinning experience ever!

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Tammy Rogers

Dec 28, 2022
0

I went in to Applebee's in Kalispell Montana. I got there about 4pm. An older couple was complaining about not getting waited on. The waitress/hostess told them it was becoming shift change. I sat there for at least 30 min.

I was never acknowledged after I was seated. The waitress came to the older couple 3 times without looking or speaking to me. I got up and left. They were not busy, maybe 7 tables. When I called I was told they were in the middle of a shift change.

How long does that take? She said she apologized but never asked me for my name. I am very disappointed and angry about the whole situation.

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Robert Davis

Dec 27, 2022
0

65 this is utter bull shit!!!!!!!

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Cindy Lou Stomm

Dec 27, 2022
0

We went to Apple bees in Angola Indiana tables were open and tables by bar were open. We were told it would be a 25 minute wait for party of 3. I asked if we could go to bar area said no that was closed.

So we waited a couple came in after us was told same thing so while we were waiting another couple comes in was told it would be a 45 mins. Gentleman asked can we be seated in the bar area.

Hostess said hold on she would ask came back and told them YES! I approached her and said wait we have been waiting and we’re told we were not allowed in bar area other couple waiting said us too. The hostess said I can completely understand your frustration but bar is closed ok really you just let another couple sit down there and there is chairs filled except 3 at the bar!!

We left will never go…

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Gines

Dec 27, 2022
0

We went there and none of the crew came to us ,,didn't say anything event a second,,nothing ,,costumers services sucks,,,they are not friendly at all ,,for the first time went there our experience was really bad,even the other costumers came we're just ahead to him like maybe 10 mins,,still none of the crew didn't stand by to us and say something we're waiting to costumers area seems like they didn't see any costumers that come inside,,your restaurant supposed to be friendly but sucks werd back out the place to find another resto,,and we saw the other guy to he went out,,theyre crew was really sucks ,,don't waiste our money in that resto

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Paul Domingoes

Dec 27, 2022
0

Some one from corporate needs to get this location turned around. Manager madelyn was bartender and food runner. Sat at the bar was ignored by manager even with eye contact. Will never return. Hoping it gets bought out with a better restaurant.

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Beth Phillips

Dec 26, 2022
0

It took over an hour for our food to be served and we had a 1 year old who should have gotten his food first. When food came the kids meal was cold and our sandwiches had no fries with them.

The quesadilla was burnt on appetizer platter! We finished both sandwiches before the fries were even delivered. I complained to manager and she seemed to care less.

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Donna Oshields

Dec 26, 2022
0

I had to visit an ER. The doctor removed glassfrom myeye he treated my headache as well and ordered me to go see an eye doctor so that he can check for more glass and to give me the extent of damage to my eye also he says that I need to go have a light random through my throat to see if I have swallowed any glass it which I will do if not today as soon as I can get an appointment which will probably be tomorrow

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James p Branoff

Dec 24, 2022
0

My terrible waitress changed my tip amount on the receipt and now I can't get a refund. I filed a police report and want the money for my food back. If I can't, then I'm going in there on Monday and taking her tips off the table

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