Applebees

I am reaching out to you because all other ways of expressing my concern did not produce the right outcome. For about 10 years I am granting my cleaning services to some of the Appealbee's Restaurants located in RI and MA.

Two years ago I was facing the same problem of not being paid on time around the Christmas time. The situation was resolved and all went well until now. For the past three weeks I am am asking to be paid on time and according to the services I have provided.

The Applebees failed to paid for the invoice # 310. My payments usually would arrive in a form of direct deposits on Wednesdays.

However, on December 14, 2022 there was no deposit. I need to be paid for this specific invoice before next Wednesday (12-28-22) . December 28TH should cover the next invoice #311. Not…

Arrived at around 230pm , not really busy . Server walked by us several times. After finally being seated, we waited for someone to acknowledge us , 5 minutes later some one did. The first thing she said was " the bar is closed" we can only sell beer and wine No bartender working today The icing on the cake of this experience, is the server was carrying a plate from a table she had just cleaned and

was eating off of it. That is disgusting. Makes me wonder , if she is also eating the food coming of the kitchen. We really Applebee's and have had pleasant experiences in the past. Came here wanting a Perfect Margarita and a Quesadilla Burger.

Well, we just got our food , the combo platter was not good . Chicken wings were cold and we asked to have them replaced. The cook came out and said he…

We were out of town in Grapevine Texas and decided to give Applebees a visit at 2251 Grapevine Mills Circle 76051--myself, my husband our daughter and her 2 little girls---we stood at the hostess stand for several minutes with out anyone greeting us(as a former Mystery shopper)big mistake!! There were empty tables so we were thinking of seating ourselves but seen bartender and asked if there was a hostess--he was definitely overwhelmed and told us they were on break and

there was a 45 minute wait--no one there waiting but us--said only had to servers and werent seating anyone. I asked could we eat in the bar---he said no because of kids but he would get someone--more time wasted kids were hungry so then walked to end of bar--where he seemed to be to avoid us--there was someone at…

Bartender rudeness toward patrons and fellow employees.. I ordered my food to go . I ordered a cocktail as I waited. The bartender asked me what did I want? I told her I wanted to order a cocktail. She said she was short staffed and didn’t know when she was going to get to me and the bar was closed.

It was 6:30 in the afternoon. Another waiter came up and said he would take my drink of water and she told him he should’ve taken them off water because she had close the bar.

g_st=ic And wait for like 10 min and the lady come and say for us to wait for her to clean the tables and after she said to wait 10 to 15 min we wanted to talk to the manager he come and find only excuses about the short staff and that the kitchen is busy but we see that they have a few tables with people so we decided to leave and drive to a different restaurant and

enjoy our diner i use to like Applebee’s but i will have to eat at some other places. Thank You Gabriel

I AM BLACK. On Wednesday, 12/21/2022 I placed a carryout order inside the store. The associate said the order would be ready in 10 to 15 minutes. I stepped outside to wait by my car. After less than ten minutes, an individual came up to me and asked what I was doing there. I asked why.

He said that I needed to leave because someone complained that I was standing there. I said that I have Business here. He said what business and that he was going to call the police. We a further exchange of words.

He then said that I couldn't go inside the store or get food. I went inside anyway. The gentleman who took my order was nice and apologized to me. I AM A BLACK MAN. I shouldn't be harassed for that reason.

A WHITE man was sitting in a truck longer than I and that drew no attention or rebuke.…

I am billy and I am a disabled veteran I went to my local Applebee's and waited to be seated I was by myself and I was the only one that was single Thay seated 4 groups ahead of me while I stood there waiting when he went to seat the fifth couple I Left the store wasn't that busy he could have sat me down he tried to get me to go to the bar and sit I'm a recovering alcoholic with 16 + years I am a62 year old retired staff Sargent with leg injuries I will not go back and I will post every day until I hear back

We went to the Germantown location in Maryland. My family and I ate and we all got food poisoning from that food that we ate not only did not want to reimburse me for what I paid, but they were asking to give me a partial payment and

also offering me to go back there and why would I wanna go back to eat in a restaurant where my family and I got sick and I’m calling to escalate the issue for them to reimburse me and they’re telling me that or someone is gonna call me but they can’t guarantee that a manager will call me back to follow up on my issue!!!

One of the most "AWFUL" dining encounters my wife and I have experienced. Both of us ordered our hamburgers "well done". After a few bites, we noticed the "RED" not "PINK" meat. We're talking "tar-tar" style (should have taken a picture) to show no exaggeration.

After waiting 30 minutes for the original order I flagged down the waitress to address the problem. She took it back and after ANOTHER 30 minutes, she came back with the food. During this wait, the manager NEVER came by to see how we were.

The final "SLAP TO THE FACE" was he was going to charge full price with no excuse. We left after a wasted 1 hour and told him to keep the food. talk about being UNTRAINED in "customer service", that manager displayed all the reasons why the food service gets negative reviews.…

Food was dry so additional sauce was required and I was charged for it. Not the reason for the complaint. Evening manager was cussing out servers where patrons could hear. Fix the fking ticket. Are you fking stupid. Are you fking kidding me.

So bad my ticket was definitely not right but I paid anyway. Something needs done with the Altus ok location

Very disappointing. Went there for my husband's birthday Dec 16 2022. Only about a dozen customers. Got seated in a corner, was given menus. A few other customers came in after us. We were never asked if we wanted drinks, no one came to take our order.

Waitress waited on a table that came in after us. After waiting almost 15 minutes we just got up and walked out.

Your French onion soup is one of my favorites. I ordered it on 12-16-22. When it was served, it was barely warm. The cheese on the top wasn’t even melted. It was cold outside and I was expecting a hot bowl of soup. I was very disappointed.

I didn’t complain to my waitress, because she was very busy and she was trying so hard to take care of several tables.

Service was good food was terribly bad cook does not know how to cook a steak at all,mashed potatoes were cold and broccoli and cheese was cold the cheese was not melted sent it back 3 times and it kept coming out the same way I stop eating apple bees about yr ago and I decided to give it a try tonight and I wish I didn’t can’t believe the way things were handled when we sent it back had to cut the burnt part of my daughter steak and

normally I would take the left overs to my dog but she probably wouldn’t eat it herself

I spent 100 dollars in Applebee's and a couple Martins,and take out dinner asked for extra roll,the manager said I had to pay for it. I will never go back...to make it worse they thought it was funny

I’d give it a zero. We ordered dinner entrees and each had 2 drinks. While waiting for our food we wanted another drink. Our waitress advised we couldn’t get one as they no longer had a bartender. She could bring us water.

She didn’t know when a bartender would show up. We asked for our tab and cancelled our food. There was no discount for our unconvinced visit. We paid our tab in full and went next door to Logan’s Roadhouse for great service, drink and food.

Next time in Tifton we won’t be going to Applebees

, when he asked why, the manager said there was a complaint that he was there the week prior with a young girl in a booth and he was acting inappropriately with her... THIS WAS MY 26 YEAR OLD daughter that had been with him in the booth !!!

she sits beside her grandpa and yes hugged and kissed his cheek !!! totally appropriate for a grand child!!! I do NOT appreciate some manager making assumptions about my daughter and father and this is harassment!!!!!!

On 12 December 2022 my spouse and I went to Applebee's on Westover Blvd in Albany, Ga. and stood at the podium for 20 minutes without being acknowledged by any employees as if we were invisible. We arrived around 7:pm.

This was truly the poorest customer service we have ever received. If they would have just commented saying we will be with you shortly would have made a big difference so we kindly exited te restaurant and went elsewhere

We went in the hostess said there wasn't enough servers so told us to wait 10 minutes after 30 minutes she sat someone else then we had the bartender remind her waited mor e a total of 39 minutes and then she sat someone before us. She didn't even care.

She needs to be talked to. I don't think I can go back she was prejudice and I'm gonna blast that store if I don't get a response!!

After getting off work. Thought I would have some BBQ. I place my order. When I arrived to pickup my order inside, I waited as workers pass me. No one greeted, no one said anything. I had to stop someone to ask for my order. Seven minutes later.

Someone came from the back and told me that they were out of ribs, that I have to go back on the app to request a refund. I ask can I get something else, she stated no, that her manager will not let me do that.

Manager came up front and said yes we do have ribs. When I arrived home, Getting ready for dinner. My order was cold with BBQ sauce all over the plastic container. It was the worst dinner. I have eaten at this place before, and it was great.

And it's In my neighborhood. Tonight I don't know what happened. Please get it together. Dinner…

Went to have a “nice” dinner with my boyfriend and other than our waitress, it was a horrible experience. My boyfriend ordered a blended drink and there were large chunks of ice in it. After waiting almost an hour for our food, my boyfriends chicken was dry, but he was so hungry that he ate it.

I ordered a medium well steak, but it was rare. I sent it back and it was returned burnt. The waitress offered something else, but I had lost my appetite. We weren’t charged for it, but the manager on duty never came and spoke to us.

I felt it was terrible customer service and we don’t plan on going back.

Good evening,

Yesterday evening (12/10/2022), at your Vero Beach, Florida location, myself, my husband and our 2 children were dining at your establishment. I am a physician and my husband is a police officer. After 20 minutes, we still had not received our drinks. My husband went to the bar and grabbed our drinks that had been sitting there for 10 minutes and brought them to the table. The manager on duty then came to our table and proceeded to yell and berate my husband in front of our children and the other patrons. His servers were even telling him to calm down. He then told us to leave, even after he lied about current Florida statutes and my husband explained that he was a police officer. He's a disabled vet as well. There needs to be some sort of repercussions taken against this…

The manager at the Ridley Park PA location needs to be fired! We arrived for dinner with a party of 6. Then the party jumped to 12. I asked the hostess if they could accommodate us and they were so rude.

The manager told us to "move out of the way! And stop crouding people" as we were standing at he bar watching the Army Navy fb game waiting for our table. I am a business owner in that same small town and believe ne I will never step foot in another Applebee's again.

I never felt so uncomfortable in my life.

I was physically assault by a staff member I’m in severe pain

Well we took our daughter there for her birthday and the weight was too long the food was not right the steaks were raw when we asked for well done the broccoli was cold not steamed The Parmesan cheese on my steak and shrimp was not a creamy sauce it was a block of cheese we decided maybe we’ll just take the food home and fix it it was on fixable so we trashed it not a good birthday experience for my daughter we called and

complain we was told we were getting a $50 refund this was supposed to happen On Nov 20th it’s now Dec 10th I contact corporate again they said they will fix it still not fixed very unhappy and unsatisfied I Would like my full refund beans that I have to wait this long it’s unacceptable

Juan the bartender at the white marsh location was extremely rude and disrespect. I went to Applebee's on dec 9th around 10 1030 to celebrate my birthday with friends. They were both from out of town and I thought this Applebee's would be great to have a few drinks.

We arrived to sit at the bar and Juan the bartender had a major attitude stating he was ready to do and wasn't taking us. After a while of sitting there he finally decided to take our order. He was very short with us like we were in hes way, bothering him, or getting on his nerves.

Once the order was taking he told me friend that he didn't feel like making the drink she wanted and to pick something else. It was rude lazy and just unprofessional. I don't know what happen before we got there but Juan messed up my birthday and…

Once seated I waited over 15 minutes, and nobody bothered to ask me if I wanted a drink or to order food. A couple of tables away a couple (African American) were given service, but as a white person I was ignored! Talk about racism!

Just had dinner at Tyrone Saint Petersburg location in Florida This place is always very cold Manager refuses to turn air down Makes it for a very uncomfortable dinning experience Our server did ask manager he did nothing Food is great. Though

If I could give this place a fat 0 as a rating I would!!! only to be greeted with the hostess welcoming is to her "horrible nightmare "! Then was told super rudely that it would be an hour wait because the kitchen staff wasn't doing their jobs and were "way far behind" on EVERYTHING!

Then we watched in shock as we looked at over 20 open tables available for seating! Absolutely THE WORST birthday dinner ever and I would never recommend this location to ANYONE!!! I deserve compensation at the very least for ruining my 40th birthday dinner!!!

South 38th and old Cheney road in Lincoln Nebraska!!!

I absolutely love your Oriental Fried Chicken Salad, been enjoying it for years and throughout our travel from FL to NH, and our local restaurant. I ordered it yesterday for carry out and to my disappointment there was very little chicken and half of it was bread made to look like nuggets. I’ll say again very disappointed first by the size and what seems to be a replacement for real chicken.

I placed online pick up Saturday 12/3/22 order #:14541961275408384 and my order was given away. My mother had to wait 45 minutes for order to be remade and no appealing was given to us.

Good Afternoon On Saturday, December 3, 2022 around 4:15 pm. I went to Applebees in Madison, MS. My daughter and I went to dinner there and sat at the table 30 minutes and no one ever came over to acknowledge us.

After sitting there so long I asked the young lady who seated us was anyone going going to wait on us and she said she didn’t know and walked off. I then called a manager while sitting at the table and she came out and took our drink order and said someone will come take your Order.

The young lady brought the drinks over and just sat them on the table didn’t say anything and didn’t give us no straws or anything. I sat maybe 10 or 15 more minutes waiting for someone to take my order and no one still came.

I then told my daughter to let’s go and she was very disappointed because…

I placed an online order to be delivered while on a trip to Georgia. When the delivery driver arrives, she didn't bring the 2 drinks I had ordered. I got on the phone with the restaurant, & explained what had happened.

Due to language barriers, I asked if someone could translate my issue to the driver. but didn't happen. 00. I didn't know that was possible, but since it was late, & I was going back home the next morning, I felt I didn't have much choice.

After a few days to a week, I never received the e-gift card, & called the restaurant again. no mention of an e-gift card. At the end of the 2nd week, still no e-gift card, & no refund on my card.

I contacted the restaurant a 3rd time, & was asked the same info that had been given to the restaurant twice before. I started getting the…

Last night I ordered from car side to go due to illness. No one ever came out so I had to go in also the quality of my food the taste was horrible. Employees gave terrible customer service (very bad attitudes) didn’t even acknowledge anybody.

I was not the only customer they had to go in. There was two other elderly women. Wait time was 20 minutes outside. Get home after being exhausted my slab ribs were very dry the quality no meat on there.

My fries were very cold. I’m very dissatisfied with Applebee’s on Bryce Road in Columbus Ohio.

Went to Applebees 4440 Gleneste-Withamsville rd.Batavia, Ohio 45245 on 12/02/2022 . We were greated with a sign stating no burgers today. We accepted that . we sat down, and ordered a drink. When this was brought we ordered our meat. I ordered a chicken sandwich an my husband ordered a prime rib dipper. The waitress returned to our table and stated they were not serving any sandwiches. Asked to speak to the manager who said they were short on cooks. Why wasn't he back there cooking. Not helpful at all. Ended up with an appetizer and riblets. Besides the the floor was very sticky , the bathrooms were dirty and we were constantly fighting off nats flying around. Needless to say we will not be returning to or reccomending Applebees any time soon

My name is Diane Redmon and email address is…

I am at Applebees in New Bern, NC for my birthday. We have been here an hour and our waiter comes out and tells us the ribblet platter we ordered is frozen and we are having to wait for them to thaw out.

I have never been in this situation before with Applebees. It’s a good restaurant but I am not happy with the service we are receiving tonight.

My husband and I were at the Applebee’s on Southern in Mesa; AZ on Saturday Nov, 26,2022. Worse experience we ever had . We walked in for dinner the waitress directed us to a booth never gave us a menu after 20 minutes I asked for a waitress another 15 minutes no waitress: Finally a waitress comes to our table asking if we’re ready to order.

I said could we please see a menu? She brings menu we ordered. I ordered a wrap no greens my husband chicken and shrimp scampi. 40 minutes passes no food.

Finally after asking where our food was she comes out with a wrap loaded with greens and a piece of chicken with potatoes that were both cold. I tried to get her attention but could not after a while I asked for our waitress she finally comes to our table I tell her my husbands order was wrong and…

Your location in Farmington Missouri has discriminated against me and my children. I dropped my teen and her three friends for dinner. When I came in to pay, I was told that I needed an id to pay their bill.

I asked why would I need to provide that? The manager said because they racked up an 80 dollar bill and was in the bathroom for 20 min. I then asked what was she trying to imply. I believe because the color of my skin is why she made me go back to my vehicle for my Id.

I’m the only person of color in this restaurant and would like to know about this carding customer policy and if she required an id from anyone other than myself. I will contact my attorney Monday morning on how to proceed legally

Ordered two Parmesan Garlic Top Sirloin Skillets at the Applebees restaurant in Columbus Nebraska. The meat was tough. One of the. Skillets portion was a lot less than the other. Mentioned this to the waitress. Didn’t seem to care. She would tell the kitchen.

Also had to ask for napkins and silverware. We were still hungry when we left. Very disappointing!!

Place was a mess! Dirty and messy. Food tasted like it was spoiled. We couldn't even eat our salad because it was bitter. Both of us got sick after we ate there.

In the El Dorado, AR, restaurant, a roach crawled onto the table while we were eating! Sickening!

I was at the Applebee's in Mathews NC last night and had the worst bartender and manager I have ever seen in a restaurant in my whole entire life. I understand the restaurant being slow but not waiting on your customers is pathetic.

Is was more important for the manager, bartender and waitresses to stand in there huddle and laugh and talk than wait on the people. I sat at the bar and every time I wanted to order food or a beer I had to wave someone down.

Finally after finishing my food and drink I pulled out my credit cards to pay for my items. Well I could not get anyone's attention to pay.

Finally they all stopped talking and went outside to smoke. I tried to wave the manager down and instead of paying attention to me went over to another employee who had a laptop out talking on zoom.…

on november 29 i ordered the 2 for 25 i ordered the three cheese chicken and a plain burger. 99 that was half a small black cup and removed the bruschetta mix as it states on my ticket i ordered the same thing a week befor and the same thing happened.

i called the restraunt this time and after the manager apologized, he then stated that the burger was plain but the three cheese chicken must have been wrong because of how i ordered it online, when my ticket says no bruschetta and that ubereats would have to contacted me for a refund and hung up on me.

i will no longer order anything from this location i wasted my time and money on food at this location to many times. customer service and managers dont care

I was at your store in Easley SC on Saturday 11/26/22 when one of your waiters took 2 balloons and held them to his chest and very loud said “look I’m a C cup” then started laughing. Then he walked a few feet closer to where myself and my party was sitting and said he k me out still holding the balloons to his chest .

I spoke up to him and said that inappropriate, your in a public restaurant. He made excuses that he was doing it to a gal there that is his neighbor. I’m was a embarrassing situation for my party and I.

The man in the gray shirt is the man that did it.

Me and my husband got a steak and mine was supposed to be medium rare I got it well done and he got his medium and got the steak well done his had an insane amount of fat and mine had cartilage, we both re-ordered the steak mine came back raw and cold to touch, his came back well done once again.

This restaurant has been having trouble recently with the steaks the last time I came here it had cartilage once again and cooked wrong. And the time before it was cooked wrong twice before I got it right. I only took a pick of the raw but I would have take more but the plates were basically taken away super quick. Plymouth in. 46563

First, a little background... My husband traveled for work and has always visited Applebee's because of the friendly bartenders and the consistency in the food. At home we ate/drank @ our local Applebee's monthly. Last month, we went in to celebrate a birthday.

We played $120 in NYS's "Quickdraw" and was enjoying drinks and conversation w/strangers from Canada. We were the only people @ the bar and there were only a couple full tables. Without warning, the manager came over and told us we were "cut off" and needed to leave. We were dumb struck.

We may have been talking/ laughing a bit loud but no one asked us to settle down. We certainly nasty in any way. The Canadian was a mounted police officer! The manager was miserable, had no customer service skills what so ever.

No forwarding,…

Took my family out for supper waited over and hour and half for food that was not even cooked . Asked for my money back wouldn’t give it back manger fixing a to go plate for me why everyone else has done ate there food no discount or nothing I hope Applebees goes out of business very pissed

Ordered food online for curbside pickup and waited forever! My wife’s ribs were as COLD as if they were just taken out of refrigerator? This is the second time for this to happen.

I didn't know yall let yalls managers date yall employees in duncan ok

We went to Applebee's in Inverness, FL First we were waiting to be seated, the hostess didn't want to give us 2 tables together. She literally rolled her eyes at me when I asked. We had 5 people and we are heavy people.

)and dinner all came out at one time. My grandsons chicken fingers were so over cooked they were hard. Spoke with manager about all this, what a joke. He said I will take off some food. He took off the chicken fingers that were overcooked anyways, and even the second ones he recooked still were over done.

My grandson didn't e ven eat them! He also took off a appetizer. I walked to the restroom and the whe place was a mess. Bathrooms were dirty and there was paper, napkins and other things all over the floor.

The people working there couldn't even sweep up after people…

Arrived at the St Joseph Missouri store at 10pm and store was closed. A server that was leaving said the closed at 9 pm because the manager was not feeling well (tired). This is so unprofessional. On other occasions she has demonstrated very poor behavior in front of customers.

I believe her name is Shayla. She needs sone retraining on her managerial skills. We are frequent customers and we hear from several servers how unhappy they are with her attitude and behavior.