Ashley Furniture

Ordered a kitchen table and six chairs. I received the 6 chairs table had to go back because it was damaged. Was told they would contact me with in 48 hrs to schedule another delivery. I waited and finally got a delivery for three weeks later.

Took time off work for delivery and they called that same day and said they didn’t have table that it was going to be another week. I said come get the chairs and cancel the table. They said ok but could not refund my delivery charge of $200 and would not give me full price for my chairs.

They said I had to report it with in 72 house even if it is not all delivered. So I have six chairs sitting in my kitchen no table no call telling me when they will deliver table. I will never order from Ashley furniture in Eugene Oregon again.

Oh and nice…

False information and sales representative lied to me & general manager was rude to me while calling me on my job at work. I am very upset with the actions that your Ashley staff had due to their lies and misinformation given to me!

And now Ashley is telling me I have to pay a restocking fee on a piece of furniture that I would’ve never purchased if I was given the correct price to start with. I want someone to please help me?

It is Tuesday, April 4, 2023 and 9:30 PM. I even have text messages where your sales representative said my purchase was an even exchange.. besides, she told me and my mother in the store it was an even exchange I made sure before I made my purchase. … please help me!??

Order number 6108641007

I sent in pictures of my sectional over a month ago. Snags/runs in every cushion. I have had this less than a year. I have received no response and when I call I get the run around about it. They also have my address incorrect-that was the billing address which is no longer valid. My shipping address is the correct one. I am extremely frustrated with this especially since I was told that the matter would be resolved by pkitzel@ashley.com. Poorest customer service I have ever experienced. I doubt I will ever buy anything from Ashley again.

I have a lifetime warranty on my furniture. I have contacted furniture care many times since February to get my couch fixed. No one is making any attempts to resolve these issues. I have emailed and called several times and even sent pictures of the broken couch as requested .

I spent almost $7,000 at your store and now I'm stuck with a broken couch that won't recline. It's ridiculous that customers are treated this way !

I bought a recliner less than a year ago. Barely sat on 20 times. The frame broke.

Finally the tech came out and said it should be replaced but service insist on fixing it. So now I have to take off work at least 2 more times for them to pick up and and fix then return.

No telling how long this process will take. It’s already been 2 months. When I contacted Ashley in the beginning they said some one would call in a few days. But I had to repeatedly call… finally they gave me the service number to call.

I paid cash for this item. So now I have this broken chair in my house that has to stay here before you guys decide to come and fix it. This process I am sure will take another couple of months.

I guess you aren’t concerned about return customer. This will be the last piece of furniture…

I have been given 2 separate dates that my box springs would be delivered and both times they weren't. The first time they were suppose to come with the bed. The next time they were promised to come with the sofa.

When they weren't with the sofa I called and the lady told me they just came in today ( we were told they were in stock when we bought them) but the delivery guys were booked up for a week so it would be another week. I have the text where the salesman promised he had it set up for the box springs to be on the truck with the sofa 3/29/23.

I emailed the manager but haven't gotten a return email. Delivery was suppose to call me back yesterday and did not. I keep getting lied too. I have never been so disappointed in a company. It's like nobody there has morals.

Several months ago I made a purchase and they charged me double in the Tampa store and they still have not solved my problem. I have had to go several times and they always tell me something different. They have very bad customer service, it is a lack of respect and professionalism

I bought a mattress that is dipping into the middle and has one year warranty. It is causing me health issues due to back pain and hip pain. I cannot get anyone to replace this mattress that I have a warranty on.

They insisted on sending a tech to take a look at this mattress, which took over two months to do so meanwhile, I have been suffering with pain. I explain to the tech you need to lay down so you could feel how it dipped.

This is a pillow top mattress and hard to see it dipping unless weight is put onto the mattress. He replied that that was unnecessary he just needs to take pictures and give his evaluation and then I can explain to Ashley furniture.

What is the problem with the mattress, this way it would be replaced. I received a phone call today saying that the tech did not…

My story started on August 27,2022 when I called the Memphis TN center and talked to a very nice sales associate who helped me order the BAYSTORM GRAY PLATFORM 6 drawer bedroom set with extra pieces. The customer # 6109203016. 90.

The estimated delivery date was September 20,2022. I was buying this set for my son as a surprise who was coming home from deployment in South Korea. His name is Devin Gregory,1005 Cooper Drive, Oak Grove KY 42262. His cell number is 463-710-0110.

I was told deliveries for that town were only Tuesdays. I was patient in the delivery being a few extra weeks late, however I did not expect the delivery to be (#1) to be October 18,2022. After calls to the distribution center in Memphis TN and being connected with employees all over the world, I was getting very…

I ordered a bed frame for my grandson that was supposed to be here by Feb 10. Got the bed frame 2 weeks ago but didn't have all hardware and they said that day they will put in an order for the rest of the hardware and here we are still without it and

my grandson hasn't been able to sleep in his bed in 2 weeks because of all this bullshit. I am not happy at all.

Also let's not mention two parts were damaged and they don't want to do anything about it

75 on 11/26/2022 and the last piece of furniture was delivered on January 5, 2023. I should've received a reward card that was promised from my sales person (Gayle 832-877-0586). She has not returned several call over the past 2 months.

She finally answered on 3/21 and said that she has done what she needed to do. I called the reward line again this morning and there is no record of anything. I have even had the Lake Jackson store helping.

This is very unacceptable and I don't want to give a bad review for something that takes a minute to resolve. I AM VERY FUSTRATED AT THIS POINT. Can someone please help and solve my problem?

My son got a bedroom suite delivered the men put it together without any screws for the bed frame as well as the bed frame was cracked I have been contacting people for months and no one will do anything except call and tell me they will handle it and never call back and I can never get ahold of anyone this is very frustrating.

And if anyone contacts me please be prepared to follow through with getting my bed frame. Thank you Tabatha Shadburne

Made purchase of Queen Bedroom set on 02/20/23. Delivered on 03/09/23. Wrong size footboard. Delivery of Queen footboard was suppose to be 03/18/23. It was never delivered and now getting run around. They set up everything but can not use because of footboard. Terrible terrible customer service.

When I go online said it could not find my sales order

, Woodbury, MN 55125 I was disheartened after receiving unacceptable service, a lack of courtesy, and professionalism after purchasing multiple furniture items. On January 28, 2023, I visited the store and purchased a sectional sofa and king-size mattress. 49 for these items and was looking forward to receiving them, I scheduled the delivery for February 15th.

On the 15th I left work early to pick up my son from school. I received a text from the delivery driver at 3:41 pm and was informed via text message that the delivery team was on their way and could be arriving in 10 minutes.

I notified the delivery driver that I was on my way home, less than 15 minutes away. I asked the delivery driver to please give me 15 minutes, he was very rude and even started yelling and screaming at me and…

The item I ordered was delayed two weeks from the original date of arrival with no updates. I got a call to book my order so I did. Then the day before delivery I get a call my order was never booked.

Customer service is an absolute nightmare. Good luck getting your merchandise.

Extremely bad service from sales to delivery to parts delivery. I am shocked . We ordered furnitures in November with tons of mistakes and had to go 10 times to the shop to correct the order and the bill.. then late deliveries with several calls , we are in march and we are still waiting for the parts that need to be delivered .

There is a bed that we cannot use as it has a missing part… really shocking and wondering if we are getting what we pay for. Happy to share the facts about this case

Furniture had defects, it was approved for pick up, promised to be picked up in 72h.

It’s been 19 days since we’ve been sleeping in the kitchen- still no one to pick up the faulty furniture. Today I’ve spent 4 hours calling them, the pick up address is still wrong in the system, after I’ve been assured that it’s been corrected. Nope. It’s still the wrong one (they manually put my billing address for pick up, not the delivery address that’s always been on file and that I’ve always used to verify my identity). They keep pushing the date of the pick up because every day they are waiting for the address to update in the system. And I have to call every day for 19 days and spend hours explaining the same story- that I need the correct address on file for pick up. This customer service is a…

Order the bed and furniture was damaged canceled took back to the store now they’re trying to charge me for it and I don’t have it. They have it in Fort Wayne Indiana on Lima Road. They have yelled at me and everything and said they’re gonna run my credit if I don’t take the stuff That Ashley store is a terrible place to do business with order number 102013090 i’m ready to take Ashley furniture to court if I don’t get something done

On March 4, 2023 I visited Ashly's Furniture store in Torrence. 1 9800 Hawthorne Road, Suite 140, Torrance, CA 90503

It was my first time making a purchase at Ashley's and my purchase experience turned into a disaster. From the beginning I noticed a disconnect between the sale's person and the management - they were not supportive of the sale's person or the client's questions.

That same day I purchased a dining table, six chairs, and a coffee table with two end tables.

The same day, March 4, 2023, I completed the purchase documentation and made the total payment of $1816.58

SALES ORDER # 280325050 ITEM: D629-45 - $499.00 T026-13 - $299.99 D629-01 - $660.00 Delivery - $199.99

Total: 41816.58

The delivery day was set on March 11, 2023. On March 11, 2023 I received a call from the…

My husband and I purchased a Sealy Mattress from your Lynchburg Virginia store on September 2. 2022. We have worked hard all our lives and now being retired, were able to purchase a higher price mattress that we thought would be better for us.

On the day the mattress was to be delivered from the warehouse in Roanoke Virginia, we received a call that the mattress was not in stock. Tammy the salesperson in the Lynchburg store who sold us the mattress, offered to send us a floor model and said she would take either 30 percent off the cost or offer an extended warranty.

My husband agreed to the extended warranty. It was delivered and set up on our bed by the store employee. Recently went changing the mattress pad (we also purchased) I discovered a separation of the seam at the head of the…

I ordered a bed through Ashley. I visited their store and set up a layway plan. I paid off the balance within a couple weeks and they told me I would have the bed delivered on today's date. I even received and confirmed the text message they sent to verify I would be home on the scheduled date.

I could walk to my local store within 5 minutes, so I would assume that I would be pretty high on the list for deliveries today. When my bed didn't arrive around 1 pm, I called them and was told my delivery wouldn't be for another 2 weeks.

Since I already removed the old bed and box spring to make room for the new one, I am now left with nothing but the floor to sleep on for the next few days until a reliable company delivers a bed. When I spoke to customer service about the issue, I asked them…

I ordered furniture on 2/20/2023 from Ashley Furniture store on Youree Drive, I told them I needed my chaise to be on the right and the open arm on the left due to a glass door in my living room, the manager ordered it, said it should be in on Match 1, r before that. I got a call on Wednesday r Thursday of March 8 or 9, 2023.

Saying I needed to pay the insurance balance b4 my furniture could be delivered. I called my son he went to Ashley to pay it. So it was scheduled for Saturday 3/11/23, they arrived but had the WRONG pieces, they don’t know when it will be delivered.

00 in full for this furniture. I’m disappointed and will not buy anything else from them.

If I could give 0 I would. I was sold a table by Joseph & he even encouraged me to buy a warranty. Upon receiving the item 1 week later I called the customer care as my instructions on my receipt stated to do within 72 hours.

I called the next morning, reported the mistake & was told by customer care that I had to get the approval from the salesperson that sold me the item. When calling him I never could reach him & he was always sent messages.

I called over 8 times in a 2-week period to get the matter resolved. Was told by his coworker Craig that if it was him, he wouldn't give me nothing back(rude) because the item displayed in their catalog did not exist but he would have him to call me back. Never received that call.

Called again spoke to Liz who stated she would give him the…

Paid for a Charenton couch model 1410138 at Speedy Furniture in Latrobe ,Pennsylvania phone number 724-572-7244 June 2022. Was told we would receive it in 2 weeks. For nine months they have told us we would receive it the following month.

They say you are not sending the couch to them after telling them you would. My old couch is falling apart. Getting bad back just sitting on it. Told us they would give us a store credit. Was looking at a mattress.

The one we liked is from Ashley. They could not agree on when I would get it what gives.. Please let me know where I can go from ? KATHLEEN AND MARTIN HANNAK 724-836-5747

Overcharged, received broken furniture, Delivery guys refused to set it up even though I apparently paid for a 69.99 "Premium setup and delivery".

Forged my signature on documents and signed my up for some warranty plan that I was never even told about . did everything they could to get me not to return it.

I just received a bill 3 weeks later and I dont even have the furniture yet.

For the love of god. Do not ever ever shop here.

If I could give a negative star rating I would... We went to the Ashley store in Irmo, South Carolina. We ordered 4 bedroom sets as well as a few other items. The total of our sale was over $13,000...

There was mistake after mistake after mistake. Multiple times the wrong bed frame and multiple times the wrong box spring were delivered as well as the wrong size bedrails in the guest room. 2 of the beds were put together wrong and 1 ended up breaking.

I think in a total there were 10 visits after the initial delivery. The bed in my master bedroom is still not correct, there is more than a foot of space between the footboard and mattress, but they closed the case stating that my mattress is a queen not a king.

Funny it fits all king sheets and fits perfectly on the Ashley king box spring.…

I purchased furnitures from Ashley furniture in Yonkers NY over a year ago, one was a bed room set for my daughter. A little over a year the rail on it broke. When i purchased all furniture's i purchased 5 years extended warranty.

I called Ashley furniture they told me to call the warranty department, i did & file a clame on line over a month now, no one call or come out to replace it, this is so unfair, i paid for the services & now my daughter has to sleep on a inflatable bed.

Told my furniture was in stock when we purchased. We set up a delivery date and now they are delaying delivery for part of the order not being in stock They won't do a split delivery and deliver the pieces in stock.

We arranged for removal of our old furniture to be ready for delivery and now we don't have furniture at our house. The manager at the local store is trying to help but can't get through to anyone in the delivery department.

I purchased an electric reclining chair exactly 2 years ago. I also purchased a 5 year expended warranty. The chair stoped working appropriately 4 months ago. GBS technician cane out and said complete electrical system is gone and that it’s a manufacturing defect.

I was told it’s Ashley’s problem. Now Ashley refuses since it’s over one year. I didn’t realize when I spent $1,300 that Ashley products only last one year.

Sales order 150703010. Case # 07890325 The furniture store manager where I purchased this couch won’t call. They misrepresented this couch. The leather bunched in the middle and on the back immediately after delivery on a Friday afternoon. m. on Saturday.

Then I called customer service on Saturday and they said they had no record of the couch being delivered. Then they said they would send me a link for return. On Tuesday, called again. They said they had pictures of a blue couch.

Sent my own pictures, never heard a word. Called another customer service department on Thursday, never called back or sent a link. Now, I’m writing on this complaint form. I never signed nor initialed the invoice or terms and conditions.

I was promised by the initial salesperson that this leather would not…

They delivered several pieces of broken furniture.

Also they were suppose to take away my old mattress and box springs and they didn't. It took them over 3hrs to put it together and set up bedroom furniture. I was sold something that didn't work together and they should have know that in the showroom.

Customer service has been Terrible and nasty. 00.

I purchased a very expensive dining room set from Ashley. I paid for the White Glove service and that is a joke. I am writing this review so nobody else is taken by Ashley. The chairs to the table are falling apart.

We have to regularly screw them back in and one of the chairs is so badly damaged that when it was put together they broke it so bad that the screws don't all go into the chair. They broke the wood so that it is raw wood, not even the wood that is like the rest of the chair.

I paid for the protection policy and they sent some out. Nobody ever got back to me I had to find out how to find the insurance company they use for damaged furniture, it is in Florida. The woman informed me that the $300 plus dollars I paid for damage protection didn't cover my broken chair. It only…

We have bought over $13000 worth of furniture starting in November last year. We have spent at least 40 hours trying to get resolution to our problems. We have probably called 20 times and are told someone will respond in 24-72 hours and receive no call back.

We have been hung up on numerous times and have to re-explain our situation over and over again to no avail. It would take a novel to explain what we have gone through in 3 months. We were actually told from Charay of the escalation department in Philadelphia that we would be responded to the day we called or the next day.

Never got a call back from her either. Then we called again and were transferred to the escalation department in Maryland where we were rudely treated to the point where we said something we regret. Our only…

I had more pics of damage on stand but would not upload plus drawer will not open right

I am sending this email in regards to a order that was delivered on December 1, 2022. Order #311161620.

I have called several times and have multiple case numbers regarding a ongoing issue. On this delivery. I refused and returned a

Wynnlow Nightstand

SKU:B440-92

AGAIN item SKU:B440-92 was mistakingly delivered on December 14, 2023 which I refused once again. The delivery driver told me he could not return the item and I had to set up the return. I called many times and was told that I would receive a call to set up a date to return this and receive a credit. I still have NOT!!!

It has been three months and I DO NOT want this nightstand and I am entitled to the return and refund. The tags are still attached to the furniture waiting for pick up.

I have called multiple times with…

Received Sofa Set 12/1/2021

Sofa set developed shedding its fabric

Bought a 5 year protection plan

August 2022 – technician came and looked at – nothing happened

Complained again Sept 13 2022

Tech came Sept 28,2022

Nothing has happened to correct problem – see chain of emails

No credit issued

Keep emailing – no response

I bought the Nelson reclining couch in Feburary 2022 with the extended warranty. The couch fabric ripped at the seat seam. When I called customer service for repair the replacement fabric did not match at all in color or texture.

The technician commented that it did not match and I agreed. I asked him what the next step would be and he said customer service would get a hold of me. He did not repair the couch then put in his report that I refused service.

I have been calling Ashley's back and forth since then to try to get my couch repaired (the original service call for this issue was the first week of February 2023-not even a year old). They have just sent me the text to confirm an appointment for March 01-it states in the message reply yes to confirm and no to reschedule.

I had to…

They will not honor warranty on furniture. Rude customer service

Your web site is just horrible!! I wanted to buy and furnish my son’s apartment I Sunnyvale ca. I could not easily navigate search and add numerous items into a cart to buy, just ridiculousness and a collossal waste of my time.

I went to Living Spaces-added all items into a cart and checked out- 20 minutes to spend $3500- you lost out!!

Having to deal with a warranty issue that is 2 months old now! It seems they have been told to stop talking to me. Not one time has this company tried to solve the issue with their product they sold.

Absolute worst experience I have ever had with a company. I am still waiting on a response from this company to replace a broken table they delivered. Lost a customer and I will do what I can to keep my friends and family from dealing with this company.

No reason for people to have to deal with crap service after spending a bunch of money on a sad product.

Absolute nightmare. Promised a gift card almost one year ago. Multiple trips to the store and calls and emails we finally got a refund for the gift card amount in December ONLY TO HAVE ASHLEY CHARGE IT BACK TO OUR CREDIT CARD LESS THAN ONE WEEK LATER. ).

Just tried it and they are not working. We have wasted so much time on this. NEVER will we shop Ashley again and will make it well know to family and friends.

I purchases a soda and over sized chair 11/25/2022. It is now 2/25/2023 and I still have not received my furniture. When purchasing I was given est of 2-3 week it has now been 14 weeks. I do not feel 2-3 wks is and est time for 14 wks or more.

Per Simple Home store in Cape Giraedeau Missouri it the ETA on the over sized chair will be the end of March. This is simple unacceptable. In addition I payed for delivery and they are will in to do now hassle delivery for soda sooner but either want to give me door step delivery , pick up or I can pay for another.

I hassle delivery every . Your failure to get ALL of my furniture in in a timely manner is not my problem. I feel Ashley Furniture is giving power service by not getting furniture delivered to the stores that sell it in a timely manner.…

We purchased 2 recliners. We set up Delivery for March 15 and now they are telling me the chairs are not available. This delivery was set up on December 27th. They are thieves. Took our money and have no product

Poor management and poor repair service. Have been back and forth since October to get couch fixed. Still no solution. AHM keeps cancelling. Want help asap!!!

Purchased 2 couches to be delivered on 16 Feb; delivery date changed to 21 Feb as not arrived in warehouse; contacted via email stated Ashley wasn’t able to reach me (lie #1). Always have cell phone on me. Contacted Ashley concerning arrival time on 21 Feb, date was changed to 28 Feb and no one emailed or contacted me!!!!!!

Customer Service was a foreigner who “read” me a canned statement that they contacted me for date change (lie #2). Laura wanted to transfer me to original store to speak to manager and store isn’t even open; I asked to speak to a supervisor and was told no supervisor on duty!!!! TERRIBLE SERVICE!!! My order is 300854530

When will this Frankenstein bed be picked up and taken back? 2 weeks since they said they would come get it. Ongoing battle since 10/3/2022. Kindly notify my mom @ 786-494-9683 in Wellborn Florida.

Kindly help us with this matter. Mom is 93 and it is in her way.

I purchased furniture and upon receiving it I noticed the bed frame was cracked I sent it back to be replaced and after over a month of waiting the bed frame was again cracked it was again to be replaced and I was told this usually doesn’t happen twice and that it would be replaced.

I have yet to be contacted and no one is answering my questions or calls. It would be greatly appreciated if someone could replace the broken headboard or compensate me for the damage

Ashley Furniture store has become one of the most, unprofessional furniture store, where they are just scamming people out of their hard earned money. The manager for the Connecticut Ashley department stores is the worse, Bob Ahern, he has no respect no regards for no costumer.

He is a very nasty, scamming monster who basically, knows that nothing is going to happen, for his behavior because there is no co-operate office. But I do not think he understands that once there is multiple complains about his attitude and refurbished furniture then people would be aware of his scam.

Please consumers do not waste your money buying from Ashley's Furniture, it is refurbished furniture and you will be ridiculed and humiliated before you get help!! Beware!!

I have a mattress that is sloped and you cannot sleep on it and a reclining sofa that is broken Neither the store, technical support or customer care will take care of my issues. This has been going on since October.

Thstvis when i bought a home full of furniture. Technical support took pictures.

So the costumer service at Ashley has definitely declined. There is no way a supervisor should be belittling the costumer with derogatory remarks. I will never purchase from Ashley store or recommend anyone to purchase from Ashley. Worst service of my life NEVER BEEN SO HUMILATED AFTER SPENDING MONEY TO A MERCHANT.