Ashley Furniture

I ordered a table, chairs, bench, dresser and server in late June, early July timeframe. I was told 6 weeks to get everything. I received the dresser after 2 weeks and became confused when 6 weeks came and went with no contact.

When I contacted Ashley myself they put me on the phone with my sales rep. She was VERY rude and told me that she said it “may” be 6 weeks but could be longer. That was never said to my husband or myself during the purchase.

We finally got our table mid October. And our server 1 week ago, beginning of February. I noticed about 2 weeks ago tiny holes popping up in my bench. Come to find out it it a powder post beetle. I called my store last night to find out what I needed to do.

They made me call the distribution center who then made me wait on the phone and be…

We purchase a lot merchandise from ya and we still can’t get our merchandise. Plus we started making payments on furniture that we don’t even have

Purchased 2 tartonelle chairs in July 2021. Almost immediately, the legs became wobbly, but I was able to tighten them. Now, one has broken off and the others can't be tightened into the frame, which has inadequate wood for the hardware.

I am unable to get service for the chairs under the protection plan as they tell me wobbly legs are not part of the frame. If that is the case, these chairs are not fit for use and I will give a review that says so and file a complaint with consumer affairs.

I’d much rather get them fixed. ”). PS - I went into my local Ashley furniture store and saw a Tartonelle Chair, upside down on the showroom floor. When I asked about it, the saleswoman said, "the legs got loose on this and we need to have it repaired.

" Obviously, it is a known issue.

0199982997-1 we received damage and missing parts furniture on 2nd feb, which cost $11500. but no technician and no one come back to assist us and replace furniture, i already talk every day customer service but no one able to reply, store manager also not help us. Really bad experience

The Ashely store in fresno CA, was not professional, the sales person kept saying I was getting the protection plan free and he took off $150 off my purchases, I didn't see the contract until I got home, due to store closing, there was no free protection plan, he deducted the $150 off the furniture and put it back on with the protection plan, I called and went in the store, I told the manager, he was a young Mexican with no customer service skills, I told him, it isn't right to lie to the customer, he said they had to make a fast turnaround somewhere, wrong answer!

And the sales person TouVue, told me, don't you appreciate the discount? I replied, there is no discount if you put it back with the supposed free protection plan, he had an attitude and he was angry, when I told the manager,…

Asked for a manager call back FOUR times. Nothing. Cant reach anyone else in corporate. How does a company survive with such unacceptable customer service?

Delivery of parts went terrible. My tempur pedic mattress is STILL missing a part since delivery and doesn’t do what I bought it for. They have me trapped with a bed and cost that isnt what I paid for. They are rude and unwilling to help.

I will NOT use delivery service or shop here again. The delivery tore up a corner of my bed, was missing the plug in, delivered the wrong size once and then told me they can not help and can not let me return it, since it was delivered.

However I told the delivery team the product isn’t right and they said I could get it corrected but they couldn’t help.

I purchased a brand new bedroom set on Ashley's website and bought it outright. Took 3 months to be delivered and in the span of ownership the bed has broken numerous times. The first time it was missing a part at delivery.

The second time the cheap stapled wood detached from the side rail. The third time the slats in the middle cracked and broke. Ashley never told me they were not going to cover fixing it and canceled the order with no communication.

So I followed up and was I formed it was canceled. Thank God I bought the extended protection plan right? WRONG - they will not cover it because they are stating Ashley installers screwed the screw too tight causing the wood to crack.

So I am over 3 months with no bed. No help and no resolution. up their garbage furniture and refund me at…

Recently went to Ashley’s furniture because they were having a 20% off sale.

However, the 20% off was only for items in store although they claimed to price match items with online prices. Online items were cheaper than in the store items and once price matched the 20% offer was no longer valid.

It is seems like a classic bait switch, Ashley furniture’s is a rip off and the thief

I purchased furniture at the Ashley Furniture located in Flowood, MS on 1/14/23. I was informed that my furniture would be here the following week. I received the box spring and headboard on 2/2/23. I was notified the mattress was missing until the driver arrived without the nightstand and mattress.

I set my next appointment for 2/2/23 then it was rescheduled due to inclement weather and the mattress not being here. Next I receive a call from the automated servility was rescheduled until 2/10/23. So I contacted the Guest service line and asked if it could be 2/6/23.

I was instructed that 2/6/23 was available and someone would come out. It wasn’t until 2/6/23 that I reached out and was then informed my Guest Services and Taylor with the Flowood location that there are no deliveries on…

Company sucks!! Order furniture 4 months ago and delivered with missing parts. Have called 22 times to get replacement parts, not divered. Have been told they werent orderd then been told they on way. Absolutely ridiculous!!!!!!! I want my damaged pieces divered now!!!!

We purchased a couch and love saved a leather one from Louis furniture in Sykeston Missouri about 3 years ago could be for we haven't had it paid for very long and the leather is peeling off something fierce From the foot rest the arm it's going to start peeling in the center and I am very upset.

We are just a middle class family and had to make payments on it for 2 or 3 years and as soon as they're paid the leather starts to peel which by the way is extremely thin . It is also very uncomfortable to sit on lion it looks good because it's theater seating with cap holders a cool down for your USB ports and all that that we don't use but

the look of it is awful and I am embarrassed for someone to come I am very upset about this purchase. because the weather is so peeled back. I can't attach…

I bought a memory foam mattress that comes in a box on January 1 at the Mallen store, they agreed that I would receive it on January 14 and it arrived until January 19 (first lie) when I received it and unpacked it and followed the instructions to wait 48 Hours before using it, the mattress was damaged, for this reason the old mattress had already been disposed of, I called on the 24th so

they could change it and they agreed to send it on February 3 (another lie) for this my daughter was going to sleep in the sofa or on the living room floor... they talk to me about very rude customer service and they tell me that the mattress was not going to be delivered until February 7 (third lie) today I call customer service and

they tell me that They will not deliver me today until February 14,…

I purchased a bed for over 700 bucks and it didn't last 3 months I have been constantly trying to get a resolution with no results

We purchased $17,000 worth of furniture and have had the worse experience with this company the whole bedroom set it damaged and the customer service is horrible

I ordered a sofa set (Inv#262300400) from the Gaithersburg, MD store (534 North Frederick Ave, Gaithersburg Maryland 20877) on 1/31/2023 and I paid in full for furniture and delivery. My furniture delivery was scheduled 2/3/2023 from 2pm to 6pm. When no one showed up, I contacted the store to ask for the status of the delivery at 6:12pm.

The Gaithersburg store mentioned that delivery guys are running late and should arrive at 7:15pm. I again waited until 8pm and tried calling the store multiple times from 8pm to 9pm (before the store closed time) but no one picked up my call.

I called the next day to the store and they mentioned the delivery guys were at my place at 5:47pm and have a picture evidence. The picture shared with me only shows a picture of my house. Therefore, I need to pay…

00 for extra set of rails that I Never ordered, spoke to 20 different people, everytime was told something different I have not received no refund at all from them I'm thinking about getting a lawyer seriously.

Several things come to mind, the most annoying of which is that your so called "customer care" is far from being customer care by definition. Since my order of ( order # 0029990282-1) I made numerous calls and not once did I ever get to a person at the store, only outside.

Each call was full of complications from bad connections (only to Ashley not anyone else); exceedingly long waits where no one answered and when one did answer could not understand them. At the store I bought an end table (one) and wanted a lamp and since the lamp I wanted was not available the sale person ordered it for me.

To my surprise there were 2 lamps in the box yet I only wanted one for the One end table, so I wonder why I wasn't forewarned. I guess I will throw the second away; what a waste at my expense as I…

Good afternoon Todd, Hope you are doing well. The Brand-New Recliner Love Seat Delivered to me yesterday February 02, 2023 is a damaged product and I can see the gap and nails at the backside of the same and very fragile and shaky too.

When I took up this issue with your store, they have asked me to contact Guest care and your Guest care is asking me to send the pictures or a technician will visit my home to ascertain its repair instead of moving this and replacing it with the good product.

As per the contractual obligation, Ashley is supposed to deliver a standard non damaged showroom condition good quality product to my home and the delivery of this damaged product still sitting in my home, entails to non-fulfillment of a delivery and all the terms and conditions as per the Sales Order…

I went inside the Ashely Furniture becuase I was looking for a table. I called prior to going for a specific table in the outlet department. They told me the table would be $260. I drove 30 minutes to go buy it.

Then, the employee told me that it was $350. They also have the wrong price on the ticket for the table. 99. 00. So they increased the price of the table to then give me a 25% off.

However the label for the ticket it wrong. I told the manager and she said they didn’t care.

I purchased furniture from Ashley online they deducted the amount from bank account. 00 from my account and there is NO ONE AT ASHLEY that will help me No One !!! Stay far away from Ashley I have called six different numbers and they all go back to the Philippines and no one there can help me I asked for a supervisor and

I waited 40 minutes and then they hung up before I even was able to speak with a supervisor Ashley furniture is a con and they are thrives DO NOT WASTE YOUR TIME WITH ASHLEY FURNITURE !!!! now I have to call my bank to dispute their attempt to steal money from my account

Honestly, I am at a loss for words regarding my negative experience with this company. I am stunned at the impossibility of speaking to ANYONE, at anytime that is located within the United States once I bought my furniture, the shockingly poor quality of the out of the country call center phone lines, the poor customer service people and

the lack of awareness regarding delivery dates or times when I was promised a particular delivery day. I will never, ever walk into an Ashley Store for the remainder of my life. Horrible beyond words and you should be ashamed of yourselves for running a company in this manner.

It was a ghastly experience..

We are disabled seniors. We purchased furniture in July 2022. It broke. After selling us a sales pitch of instant replacement and buying a warranty, nothing has been replaced. We filed a request for a replacement in November 2022. It is January 31st 2023, and we still have a broken piece of furniture.

I do no recommend burying from Ashely furniture ever. They lie and take advantage of seniors. I tried to reach corporate and Jaime just transferred me back to the incompetent customer service for the Williamsburg store, who do not care.

The story of the mattress and horrible customer service.

We recently moved to a new house and purchased a new mattress from Ashley Furniture store. I like to share our experience of dealing with Ashley's customer service.

1. Mattress #1 was lumpy/defective. Replaced by mattress #2

2. Mattress #2 was lumpy/defective. Replaced by mattress #3.

3. Mattress #3 was the wrong mattress. It was not of a good quality and much cheaper than the one we purchased. Replaced by mattress #4.

4. Mattress #4, for some unknown reason, was delivered to our old address. Nobody at the store could explain this mistake. In a couple of weeks mattress #4 was re-delivered to the new address, but the delivery people refused to pick up the mattress #3 because it was not listed in their order.

Please note, wrong…

I bought a sofa from Ashley furniture seneca, sc about 3 mos ago and all the threads in the seat cushions are pulling up. I've enclosed pictures.

Cheryl Herritt 317 Balsa Wy, Seneca, SC 29678

There is no customer service in this company . There is not any responsibility . In NOV 2022 I bought a bed from Ashley Richmond Hill store. Just after one night it broke and from that time I contacted several times to customer service and store and no one respond to me . Unbelievable irresponsible .

After 3 months steel I do not have bed and am so sad and unsatisfy from company. They sold me without any support. And how they can do this to the people? I will never com back to Ashly and never suggest it to anyone.

They just think to their benefits and do not care a bout people. I had the worse experience with Ashly

Purchased about 5000 in furniture in May of 2022, my salesperson said I would receive a 200 rebate I’ve been given the run around since October. The salesperson told me he forgot to put the reward on invoice. I need to speak to someone that can assist me instead of passing me to one person to another. Alecia Clark 404-8198493

I received the wrong end pieces and contacted Ashley that day as the furniture was delivered while I was working and did not notice the metal hooks that would connect the furniture backwards. I repeatedly asked for the furniture pieces to be exchanged since 12/20 but I've gotten nothing but run around.

I order a couch and love seat in the Lake City, Fl office, in mid October 2022. Went in and the sales team was very nice and helpful, the lady helped me by finding the furniture that I wanted. She said it would be here in eight weeks, I thought that was a little long but I could wait.

I paid fully for the furniture and she filled out paperwork and she gave me a receipt. One week before my pick up date I called to find out what time I could pick up my furniture and was told it was being delayed two weeks.

A little upset but I could wait. So I called again one week before that date, and I was told it would be January 24, 2023. Now I’m really upset because I will have no furniture for Christmas so the guy on the phone said I could cancel so I did expecting to get my money back, he explained…

I made a purchase via the chat thinking I was getting the best service. I have a delivery scheduled for 1/21/2023. On 1/19/2023 I get a message saying my furniture will be drop off my door step. I immediately called the number provided on the text- 1.

I didn’t agree doe doorstep delivery. 2. I would have never agreed to carry my own furniture inside my home and assemble it. - This is not AMAZON. THE FURNITURE IS TOO BIG. The agent I was working with never explained this and if this was the case I would have gotten whatever service for me to get it assembled. Needless to say.

I have spoken with many people and called over 7 numbers and keep getting the runaround due to this purchase being made via the chat. I had an agent to actually say I made a mistake doing that and another agent to hang…

We purchased a king mattress along with an adjustable base from Ashley Furniture in in Mesa, AZ on 4/22. They delivered the mattress promptly but ran out of stock on the adjustable base. Because you cannot set up a mattress without some kind of base AND they were out of stock on the one we purchased, they provided a temporary mattress base.

It is now 1/2023 and they were able to deliver the adjustable base but would not take the temporary base back. They state it is up to us to dispose of a king mattress base. We have nowhere to dispose of it and we never purchased it.

We only have it as they ran out of stock on what they originally sold us. When I called customer service they told me to call (and pay for) someone to haul it away or try to find somewhere to donate it.

We live in a small…

I made an online order about this time January 2022 last for a bedroom suit.. after about 5 month May 2022 it was Finally delivered damaged.. then they must take all of bedroom suit back because the delivery person stated replacement would arrive faster with all being shipped together instead of waiting for a couple of the pieces of the bedroom suit. Finally late June 2022, I get my bedroom suit delivered..

I do call customer service to let them know about my dissatisfaction about me sleeping on the floor for over 6 months while waiting for my bedroom furniture to come in. The manager offered a discount and stated it would be given off of my whole purchase.. and it would it appear on my statement. 1st billing statement received no discount received as promised.. I called back into…

Been trying since Dec, 18th to get doors fixed on TV stand. Have been told a service man would call me in the next three days to make appt to get it fixed, no call, no serviceman. I then called again and was told a serviceman would call me that da, no call, no serviceman.

Call Furniture store here in Cleveland and was told they didn't handle it. Called back and talked to a very rude kid and was told "look they didn't call", I will have them call Monday the 28th, again no call, no serviceman.

Called back again, was told I would get a call by Friday, no call, no service. , no call. I called Corporate customer service to complain around 1/11/23 and was offered a refund just to keep the piece and not have service come out, but I told the gentlemen I wanted service to come out and was told…

I've been a Ashley Furniture CUSTOMER for over 35years I purchased furniture, my husband and I paid for 5 years warranty for the furniture. A week later after delivery my furniture started falling apart. I needed replacement . I sent pictures, I spoke to the supervisors of the department.

They refused to repair my furniture because I didn't have a part order number. I explained to them the information with the part order number was taken off my furniture by the men that deliver my furniture at time of delivery.

I pleaded for replacement . I examined the furniture when she asked and seen, as if my furniture was used for display in the warehouse where I was told it came from. My furniture is still falling apart . I want replacement furniture.

My husband is upset and this has caused a…

January 3 2023 I drove 2 hours to your Ashley store in Springfield Missouri. To be treated horrible. We bought a lot furniture from you at that store 5 years ago. I paid for insurance that I never used. So I went that day to find a dresser.

When the salesman knew we had the insurance and we was wanting to use it for that. He wouldn't help us. As he was walking away he Said if you're still here I'll try to help. Never seen him again and No one else offered to help us.

We where there over an hour. Like I said I drove 2 hours one way to that store. And the money I put out to go there for nothing is just outrageous. So I would just like a check wrote out to me for the amount I paid for the insurance and I'll move on.

Because I will not be treated like that again. And I'm not going to waste…

I bought a 3 piece manual reclining living room suit. The furniture is of hideous quality. All 3 pieces, foot rests won't go up, they are stuck. I've been complaining and begging for help for almost 2 months now. NO ONE will assist.

Customer service has been rotten to the core with lies and deceit. Ordered online, called about delivery, now I'm told I ordered it in the store. I've never walked into an Ashley store! Sad when you have a question and an associate grabs commission off an online purchase.

Either way, the three pieces of furniture are defective, I've text, called, begged, pleaded to return this suit. No one will help me. I've made over 80+calls and texts. The disrespect I received was above and beyond ignorance. My 5 year protection plan won't cover mechanical defects, and…

I had two night stands broken upon delivery to my house. Company said they will send someone out the next few days with replacement/ repair if necessary. Technician showed up and said we can repair or replace I told him I wanted replacement since this is new furniture.

I’ve contacted the company 6 times now and they continue to say someone will reach back out for delivery dates for new nightstands and never hear back each time. I spent $12,000 on new furniture and continue to be treated with disrespect.

I am an interior designer so I need product constantly and will not use this company again until this problem is resolved.

I just left the Ashley Furniture store on 7th Street in Frederick, MD. Jasmine, the associate assisting me, was great; professional, friendly. I am a long time, repeat customer at this store, having purchased a living room set, a desk, chair, file cabinet and a dining room sideboard. None of this stuff was cheap - particularly the sideboard, desk and file cabinet.

I went to the Ashley, mentioned above, this morning to purchase new throw pillows for the Ashley-purchased couch and love seat. I found four pillows I liked and Jasmine took me to the area in the back of the store where sales are written up and finalized. The pillows were $50 each making the total sale $200 without tax. I was planning on picking up the pillows at the store when they came in.

THEN I was told I had to pay for…

Ordered Roddington TV stand online it was delivered 12/14/22 I decided I did not want it. Asked to return it left in box put on my porch. It weighed 450 lbs. 5 acres. I kept calling about pick up as rain was going to hit CA.

Finally on Dec 23rd 2023 a box truck picked it up. They left me with nothing proving they picked up. I have made over 25 calls Ashley lost my pickup NOW I am trying to get my refund to no avail. 00.

The outsource there call center to other countries one dept doesn’t know what the other is doing. They will scam you out of your money. Stay clear of this company.

I recently bought a fireplace/ tv stand from your Sheboygan store at grand opening for a Xmas gift. When opened no fireplace insert! I went to the store the owner was in town and told me there’s no way insert would be included at that sale price without even looking.

We then looked at other displays and not one said insert not included! Unfortunately we went to the one I purchased all tags were off of it . Owner did all he could to prove himself rite ! No apology for or if there was a mix up , no way to make things rite!

Just arrogant he had his way. We really need a store like yours in our area, but I will not be going back! Thankyou for your time Michael Ross

Received media stand. Corner broken off. Talked to Angela de la Cruz and again a Nicole, both several times. More than once they hung up on me. Emailed Angela several times, no reply. Still need a replacement and a refund for assembly I paid up front for that I didn’t need.

Total unprofessional employees you have! Still 2 months later wasting my time just trying to get this straight. Will never shop here again.

Carolina and Isaac were great to work with helped us what we needed 2nd time purchase great service worse customer service pit in a claim for broken couch on 8/31/2022 still waiting for it be fixed technician came to house and order the part technician came today to fix couch amd the wrong part ordered why the hell waste people's time could of sent me a new couch 5 months you screwing around with people never ever ever buy from Ashley again called store tonight and

manager Will Told us he can't do nothing for us have to call gm but would not give me gm name told me to call Thursday I am not doing this anymore this is absolutely the worse customer service I need a new couch since your 3rd party can't order the correct parts Ashley (Owner) a month ago Wow, thank you so much, Nancy!

We’re…

I have been told since Dec 18 that a service guy would be scheduled for the following week. No show, no call. Called again was told I would get a call within 3 days, no call. Called back, asked to talk to supervisor. Was told look I changed it to the 28th. Extremely rude young man, 28th no call, called again was told I would get a call that night on the 28, no call? Called after new year was told a service man would call me by that Friday to come out. No call. Went to Ashley and complained.

It seems that it would be an easy fix. Two of the four doors will not shut. It came from the factory like that. If I could rate a zero I would

Hey I received some pillows from the store in Thomasville that I ordered in store. I was told about the 25% restocking fee on each item.

However when I called this week to return the pillows I was told about a 72 hour return policy that was not told up front. I am not concerned about the money however I would have made time to get off early and return the pillows last week had I been told about the return policy up front.

I have bought numerous amounts of furniture from Ashley's and have always had great services other than this time in particular. I'm very disappointed In my recent experience with the Ashley store here.

I bought a dining table from Ashley furniture a month ago. The first delivery I had to decline due to bubbles in the table top. The second delivery was damaged as well but I accepted due to feeling the pressure of the delivery men as well as me wanting a table for Christmas and 25 people going to be at my home.

I called customer service 5 minutes after the drivers left and said I made a mistake not declining delivery as there is two damages, Table top as well as pedestal being chipped. I spent over an hour with a very nice customer service manager who was continuing to tell me that its part of the wood and not damaged.

It is absolutely damaged and he agreed to send a service technician to my home to look at it in person. The service Tech cancelled todays appt. and now I have to wait an…

the table that I got has a defect. I’ve been trying to reach the right department since Thursday with no luck. Every person I talked to transferred my call to a different department with no luck in solving my problem.

I need a solution ASAP please. I’m supposed to be dealing with a huge company and how the things are going so far is so frustrating. Literally, every single agent I contact was unprofessional and has zero knowledge of his or her work.

The defect for them is something small but for me it is an order that I waited one month to get and will pay half of my pay check for it.

I am not an online shopper but I had a heart attack on Thanksgiving. I used online shopping to finish my Christmas shopping. I ordered a bedspread from a site signature by Ashley which made me believe I was ordering from Ashley furniture.

Got the bedspread, gave it to my granddaughter and it was not the right color. I cannot get any information about returning it. I went to the local Ashley Furniture in Huntsville and they just told me they did not handle online orders.

They said it was a franchise. I was sent an email address for Ashley Homegoods distribution center in Bessemer AL. When I looked up the phone number and tried calling, the number was no longer in order. I cannot get any help and I feel like if you have company pretending to be associated with you, something need to be…

I purchased a sectional sofa in January of 2022 at Ashley HomeStore in Lafayette, La. It was delivered April 2022. A couple of months later I noticed the cushion on the chaise part of the sectional was a thinner cushion and definitely not as firm as the rest of the set.

I contacted customer service and a replacement cushion was shipped to me but it was the corner cushion and not the chaise cushion. I contacted customer service to let them know. They told me they would send the correct cushion.

I waited a month or so and never received the cushion. I called customer service again and they told me it was at the warehouse in Texas. They told me because of the size, it couldn’t be shipped to me.

The warehouse is 4 hours away from my home and I told them I was not driving there to pick it up…

I am done with Ashley furniture! First things first we purchased our furniture in July of 22 and didn’t receive any of it until September. The first bit of furniture to come was the dinning room table and chairs and the server. The server came broke so I had to send that back in the truck and wait another two months to get the new one. Second the dining room table came damaged which has been deemed unrepeatable by their own technicians and to this day January 4, 23 we still don’t have a new table.

October our bed set finally comes to the house. Well not even a month having it the support falls out from underneath us leaving both me and my wife waking up to us literally falling on the ground. Thank God the headboard didn’t fall over. Mind you my wife is seven months pregnant. We have been…

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. NO COMMUNICATION BETWEEN DEPARTMENTS. HAVE BEEN TRYING TO SCHEDULE AECTIONAL SINCE SEPTEMBER.