Ashley Furniture

Purchased a sofa and it was delivered very late and not in proper condition. I filed I claim for a return online 3 days after I received it. After not hearing from anyone after a couple of days, I called the store to make sure the claim was filed.

they said there was no claim and since I was now passed the 3 days I could no longer return the product. Thanks for dragging your feet so I could miss the return window. Now I have to fight to get my hard earned money back.

Purchased a sectional on Oct 29. 2022, it was delivered defective (gaps between each armless chair and a tear) which I was assured that it would be taken care of. In December a tech came out to take a look at only 1 armless chair and said that the entire couch was defective, but since he only had a ticket to look at 1 armless chair that he could only put down that the piece was defective.

Recommended for me to place a ticket for the other pieces, which I did and 1 month later, no one has contacted me. I have been the one contacting the warranty department since the sofa was delivered, because the store doesn't deal with any issues after they collect your money.

I've been promised a call back within 72 hours, which the call never came. I have asked for a resolution and all they know how…

My complaint is that Ashley is not doing what they said they would do. My wife and I purchased a bed, mattress and box springs, but the salesperson never mentioned how high the bed would be. My wife literally cannot get in the bed.

I reached out to the store, and they just directed me to corporate. I was told I could exchange the box springs for a shorter one, but after 5 days, nothing has been done. Now the salesperson will not even update me on what's going on.

It's just like when you buy a car. When you are looking at the product the salesperson is your best friend, but once you are out the door they are done with you. We were lied to.

Hi I returned some items to the Brandon Florida furniture store in the month of September. I spoke to a representative on the message board on Ashley’s website. I’ve been refunded my money but then I am now being recharged so I disputed the charge through my financial institution now I receive a letter stating I have a balance of 2980$ and if I don’t pay it ill be contacted by third party collectors.

I am confused on this matter. I never received my items. Never even signed for them but at Ashley I’m being told it was signed for. I have been dealing with this for months now and being charged for items I haven’t received.

Getting no help with a purchase, keep getting the runaround. Worst place to purchase furniture. Don't recommend buying from this company.Their rating should be 0.

I have a delivery scheduled for today and for no reason got canceled , I called but no one can give an answer and there is not supervisor to speak to. I really need this delivery to me today as I have guests coming to my house.

Before i purchased my item i went to the store to asked i could ship it to the store. They said no,but they could put it together. Then someone calls and said no. They didn't tell me or asked if i wanted them to place the order.

The saleperson i talked to went and asked the store manger. I was in the store almost a hour. I have purchased everthing in my house from ashley's. Will never buy anthing there again. The worst customer i have had in a long time.

I worked retail for over 25 years as sales and manager. The service was awful.

I have been trying for 10 months to get the parts to my bed to no avail. I have been sent incorrect parts despite a technician advising the company which parts I needed. I know have a Rep telling me the parts are discontinued but the bed is still being sold.

It should not take this long for parts let alone having to send technicians out multiple times. If the parts are discontinued can I get a refund?

Ashley Furniture has the worst sales personal as well as the worst customer service. I had a delivery scheduled for September and sat at home all day and night waiting for a delivery that was never coming. I never received a call, text or email advising me that they're not coming.

When I was finally able to reach a somewhat live person everything was blamed on hurricane Ian. The hurricane didn't hit until over 36 hours later and the delivery I was waiting for was an anniversary gift for my husband and because of Ashley's extremely poor customer service our 25th Anniversary was a ruined.

The gift was a surprise for my husband and I finally had to tell him why we couldn't do anything we planned to do, including going out to dinner. There were delivery trucks in our neighborhood all day on…

Durablend living room set with minimal use (yearly at Christmas) Is peeling and disintegrating. Noticed on Christmas Day! Had another living room set we purchased from you with heavy use that you replaced years ago because of the faulty durablend formula prior to redesign.

We need to replace this set due to this embarrassing Christmas situation. Sadly we cannot even donate to charity because of the condition of peeling. Please advise what help can be given to replace this disintegrating living room set. Thank you Barb and Ron rosinski 7164712098.

High price for zero quality. I have furniture purchased from Peerless 1989 still in great shape. Ashley broke out the box, missing pieces. Replaced, now the other fall apart. The repair guy states, “ this area will not pay for quality. ☹️

We bought two recliner sofas from Ashley in Dec'21, they promised the delivery on Mar'22 but sofas arrived in Jun'22. Do Not trust this bullshit management. Within three month the sofa's color is fading and Ashley is saying the color fading is not covered.

within next three month these sofas would become garbage and these Ashley crooks took $6k+ for this ridiculously poor quality sofas. who can help me?

customer service call center rude can not answering any questions asked, sellers at the in store are great to sell to you but once they take your money they wash there hands in trying to help get your items delivered. and when they do deliver they deliver in portions so many inconvenience's

Worst company ever. salesman lie right to your face and then all of the other manages give you the runaround until you finally just give up.... they promise you everything and give you nothing just make sure you read the fine print by the way is on an iPad just shop somewhere else save yourself some time and trouble

A year ago I bought furniture a reclining couch and a reclining loveseat after a month my couches had tears going along the back the mechanisms to let the couches recline was broken and the reclining foot part is broken I called during my one year warranty plan with Ashley to get my couches looked at and fixed they never sent anybody they waited until my warranty was out to send somebody over before sending somebody over they had mailed me two large boxes full of parts that weren't even correct when the maintenance guy came to fix my couches handed up stealing the parts that were mailed to me I'm still currently waiting for somebody to come and

look at my couches they're refusing to give me a refund after the wait and it's just not right they're refusing to refund me when it's there fault…

I've been dealing with Ashley furniture for over a year to get my couches fixed they waiting until my warranty was out to mail me parts without sending someone to look at my couches they sent me the wrong parts and when the service man came to fix my couches with the parts that were incorrect he stole the parts because they were wrong siad he was coming back and never did.

And now I'm trying to get my money back and go elsewhere for couches because this ain't how a customer should be treated they still haven't sent someone out to fix them or replace them at this point I want to get my attorney involved and make them give me my money I paid full price I didn't do payments and this is how we are being treated.

m. they were late because they broke down they told me three of them one white one elderly black one young black one that young black was the one that stole my CDs I saw him carrying something to the truck and

he shouldn't have been going back to the job I didn't know about it until I went to get my CDs and noticed they were gone and the other two had to see the CDs was a black case for about 60 CDs oldies and the goodies 20 years worth gone because I want to ask the employees it's a crook and Ashley Furniture Company in Jacksonville Florida I haven't heard from you about my complaint

I purchased a large amount of furniture 5 years ago, with a montage protection plan. If I did not use the protection services, I would receive that money back in store credit after 5 years. It's been 5 years and I can not get ANYONE to help me with the credit.

I keep getting shifted around to different people and NO ONE helps! Sure, you will take thousands of dollars of my money, but when I try to redeem my credit, I can't get anywhere. This is the worst customer service I think I've ever experienced.

I plan to let EVERYONE know this as well by leaving reviews as many places as I can.

On October 26, 2022, I purchased a new sofa, love seat, and chair from the Ashley Furniture store located at 7780 south Cicero, Burbank Illinois. The furniture was delivered to 7637 S. Michigan on November 18, 2022, and put together by the delivery men.

Apron inspection of the furniture I found that the sofa had discoloration, and stains and one of the lights did not work. I immediately called the Ashley store and was transferred to Maria Salinas. Maria Salinas asked me to send her pictures of the stain, which I did, and I asked to have the sofa replaced.

Miss Salinas stated the company's policy, that once delivered it's yours, but they would send someone to repair the sofa within 7-10 business days and she gave me a service order number 9549643773. I have called back five (5) times and…

9% sure that young black one stole my CD and the other two had to see it because he was the last one to get in the truck I know I'm not going to get my CDs back but you all shouldn't have a problem figuring out who they are the truck broke down that day so that's why I only told me they were so late in the young black one stole my 20 year worth of CD Al Green Bob Marley Coltrane Sam Cooke Jackie Wilson Dr Love BB King Ray Charles and

on and on and on thank you for listening to my complaint I don't like to talk to you by phone 904-801-7294 anytime you can call 65 year old retire

m. m. thank you

I started a layaway… found out that the sales person never put all pieces to the bedroom set I wanted. Then, the salesperson left. I’m not sure if he left or was let go. Then I changed the order, because pieces were no longer available, and I found a set I liked better.

I later wanted to cancel the entire layaway and get my money back. I was informed that “ we don’t do that”. I don’t want a store credit at this point and just want the full amount mailed to me

I sure wish I had read this before I purchased with Ashley. I purchased a mattress in the store (to the tune of $3000) they delivered the mattress and after trying to sleep on it (first night) it was the wrong one.

Cant sleep on a firm mattress. So I called the next morning, was told I had to go to the store and remedy. To make a long story short after 2 visits to the store and broken promises that someone would call me back within 48 hours twice (now it is a week later) I was told to call the complaint department.

So I call them, was promised a call back within 48 hours to arrange the exchange of course that didn't happen. I called again, was told I would get a call back within 48 hours, and yes, you are right, no call back.

I just called them again and was promised they would expedite…

Hello my name is Michael Regalado. I put in a order about a month in a half again possibly a month ago. I did so for my grandmother who never had a good furniture set and a good mattress I did so out of the kindness of my heart.

I thought Ashley Furniture would be able to deliver to the commitment of my grandmother to have a better life with me in retirement. Little that I know, Ashley failed me and my grandmother. My sales rep Jacob at the bay took mall location / Webster location, he did not inform me that the bedroom rails were back ordered.

I understand nowadays times are times but the least i can ask for is to be contacted to let me know the situation. I spoke to sales manager Johnathan, granted Johnathan had been the only to go above and beyond to correct my situation.

He has ran…

I purchased a couch from Ashley Furniture Homestore in Fayetteville, NC on October 15th. I spoke with the sales person Amirah Williams and told her that I couldn't purchase a couch that day because I needed it by October 31st.

" So I agreed and paid $1,000 cash as a down payment. On November 26th, I still did not have the couch so I told them that I needed to cancel because I had already waited a month past the date that she ensured me that it would be there.

So they stated they would send me a refund check for the down payment. I received the check for $655. When I called they stated that they had to take out $345 for a cancellation fee. I do not feel as though this is fair when the only reason I had to cancel was because of their sales person lying just to get a sale.

The manager at…

I purchased a reclining couch from Ashley and it was delivered on Dec 1st. I called 2 hours after delivery to let them know I want to return the couch as the quality was terrible. It is now December 8th and I have heard nothing about when they will come get the couch despite me calling every day.

I get someone new each time and am getting the run around. I know the call center is not in the USA and they can't connect me with anyone in the USA... What kind of business is this. I am getting ready to file a formal complaint with the BBB.

I will never buy from them nor will I ever recommend them to anyone.. Terrible customer service and merchandise.

Delivered damaged and incomplete pieces of furniture which I paid thousands of dollars for. They are failing to make it right, even after multiple contacts. Never returning calls. DO NOT DO BUSINESS WITH THESE FRAUDS!

The product was not delivered even though it was paid in full as evident from my bank account. Ashley refused to deliver (even though they were paid) because they did not like my signature. I signed in person in the store (Ashley, Mayo Boulervard, Scottsdale, AZ).

Ashley demanded that sign again otherwise they would not deliver. I explained the sore was 120 miles away from my home and first I was very busy and second I was not prepare to take the drive. I initially signed in front of them, my signature was not questioned, the transaction was approved by my bank (regardless the signature) , Ashley got paid and I expected the goods to be delivered.

Ashley refused and NO REFUND option was given. This almost resembles fraud!

On Dec 1, I went to Ashley's in Pearland, TX to order an entertainment ctr I had seen a few weeks before. After the contract was written up n was told it would be delivered on Dec. 7. I was happy n the service guy was great.

I decided to look around some more n found a credenza I wanted to add to my order. Then my delivery date changed to Dec 22-24, week of Christmas!! After I got home I decided to check online to see if I could find credenza elsewhere n I did and for half the price I was gonna pay for the one at Ashley.

I called Ashley next day n told them to cancel the credenza but I still wanted the entertainment ctr. When asked why I was canceling I told "carrie or kiri" cuz I found same one for half the price plus I didn't want to wait till couple days before Xmas to get it n i…

Comments: I filed a warranty claim for a table in February. 5 times your employees came to my house with parts then with my table in a box saying it was too hard for them to build. I had to take FOUR days off work now a FIFTH day for my table to come in a box for me to put together. I am furious!

I am a single mother and can not afford to take off 5 days of work for a TABLE!!! No one has contacted me to make this right. This is horrible customer service and I would like a manager to contact me regarding this.

WAS TOLD MY FURNITURE WOULD BE HERE PRIOR TO LEAVING THE STATE , GIVEN THE RUN AROUND AND MANAGER AT STORE WALKED OFF WHEN I WENT TO STORE TO FIND OUT WHERE MY FURNITURE WAS ....

in 2019 my recliner and sofa is leather. then the warranty place said they weren't going to cover. what does warranty cover ? 00 for these problems also your ashley furniture in fridley minn told me my furniture is old and I have recorded this conversation.

This is your employer said to me.

Very high discrepancy in rates on the same piece of furniture at Ashley store in Altoona( PA) & Ashley at Pittsburgh (PA). At Pittsburgh we were told that they match the price with any Ashley store ! We went with our 2 small kids spent 2 days , driving 70 miles from my home!!

To our shock when we were about to make payment Ashley Pittsburgh refused to match Altoona Store prices!!! They deceived us! We even provided the quote!

This group of sharks are waiting to get every penny from you. Don’t ever buy anything on your first trip. Let them bullshit you. Go home then check online for everything. So much better deals out there. And they know how to get the top dollar out of you. Explanations suck. But do have great attitude.

Just shop elsewhere.

Purchased 2 pieces of furniture (sofa/loveseat)on Saturday, Nov 5, with delivery on Thursday, Nov 17. In fact, my sister who lives 5 doors up on the same street, purchased the same furniture with same day delivery. When it was delivered by 2 employees, it came into her home with no plastic or any boxes, but did have tags.

Immediately pulled out the recliner latch to open and noticed the loveseat on the facing right side was broken and much lower in the legs than the other side. Then he took photos and said it would be replaced but leave it to have something to sit on.

After numerous calls to the sales agent at the store, her replacement was received the following week. AND, it was received with plastic in a box. The delivery crew shared with my sister,…

delivery on October 20, 2022. they want another fee to come out and make repairs. This is ridiculous due to the fact that this sofa is less than 2 months old. Called Ashley Furniture and got the run-a-round. no one wants to take accountability for defects without a fee.

Dear Sirs; I am writing as I am dissatisfied with how my daughter (Kathryn) was treated and in some respect LIED to when purchasing furniture for her new home. On November 20th, 2022 my daughter purchased furniture from your store at 81 Trotters Way, Freehold, Nj 07728.

80 was received and cleared the bank, which could take up to 10 days. The funds were debited from my account the day after the check was deposited and the funds have since been credited to your account. My daughter called to schedule a delivery date, and was advised that a delivery date could not be scheduled until 10 business days after the check was issued.

"This is the store policy". Having worked for a major bank and…

I purchased 2 ashley recliners online via amazon 6/2022 and have called ashley several times to see if i can have someone come to my house to look at them I think they could be very dangerous I have Very young children grand kids IF they sit on theses chairs they could fall threw and IF one is playing with the buttons the other child could be choked trying to bring the chair upright I have to use a bed pillow so i dont fall in.

the last call i made she didn't seem bothered she told me to fill out the paperwork and send pictures I have no way of uploading pictures and have problems with our internet I'm just asking for someone to see what i'm talking about. both my husband and I have the same issue we paid alot for theses chairs !!!!!!

you can tell they will not hold up we had lazy boy…

I had placed an order in September- now there was no rush with this order so I understood we need to wait. The couch was purchased on my Ashley furniture card and my account with Ashley is only with my information.

I also would be the one who schedules the delivery date and all of that. I am told the time frame for my delivery is a little more than a month out- which is perfectly understandable. I proceed to be contacted stating that the delivery date is still good - ok cool .

Then the calls stop a week and a half prior to my date. I prepare my room and my time to make sure i'll be home to receive this- then the date came and went. I had to call back 3 days later looking for an update they proceed to tell me it was pushed out another couple weeks.

Ok that's fine the rooms ready I will…

Purchased a dining table and chairs at Ashley Homestore and was very happy to receive out table and chairs. This was our first shopping experience at Ashley and it will be our last. After having owner ship of the new dining table and chairs for about 1 month, the finish on the dining table chipped in 2 places on the edge and has since chipped another time within the last couple of weeks.

Contacted the Ashley store to report the problem and their only response was that that was not covered under their their warranty, when actually it is according to my warranty information it is. People need to be warned about companies such as this that will not stand behind the product they sell.

Very dissatisfied with this purchase and this company. To bad there is no rating less than 1 star

I recently called the other day to invoke my customer care warranty which states after 30, 60 or 90 days you have the ability to exchange your mattress. I have 2 twin XL mattress that I was trying to see if I could exchange for king.

I mentioned several times that I would pay the difference in the price point for them. I was bounced around to 5 different departments with various misleading information and spent over 2 1/2 hours trying to understand what my options were.

I have heard yes the exchange can occur but you will have to contact a different department to get approval to exchange it for a King. I heard you don’t do exchanges of any any kind. I heard I can only exchange for the two twin XL.

I have had 3 customer service representatives just hang up because they said they simply…

Received bedroom set on November 18. I’m sleeping on the floor due to the wrong hardware. Bed has not been assembled. Deliver drivers called I have called numerous times; and went into the store ad well, An email was sent to customer care and I was advised someone would call me.

Once again no one called me back nor do Ashley store in Tri County answer their phone.

Also my furniture is cream and night stand is dark cherry; wrong night stand. I’m frustrated with the lack of communication and to say no furniture that is functional. I can’t even send it back.

If I could give zero stars, I would. This company is filled with incompetent morons who don’t know how to do their jobs. I’m convinced you can’t get hired unless you have an IQ of 57 or less. The amount of brain dead individuals I have dealt with while trying to simply order a couch is quite astonishing.

We ordered a couch back in September. It was delivered in the beginning of October, and we received the wrong orientation. We immediately filed a complaint, and it took over two weeks just to get any sort of answer about what could be done.

We were told we could get a return and they would come and pick up the wrong one and bring a new one. Since then, they have done at least three “no shows” on the days they told us they would be here.

At least three fucking times someone has had to…

(1)- First I Was Delivered A Sofa That I Didnt Order As It Had No Sleeper . The (New Rochelle) Location Corrected Mistake. (2)- I Was Then Delivered A Damaged Sleeper Sofa With Grease uStains In (2) Places Besides (3) Separate Tears/ Rips In Fabric.

I Immediately Sent Sofa Back. (3)- I Was Told Pleanty More Were In Stock, It Would Be Delivered Next Week. (4)- I Then Recived A Sunday Call A Week Later That Sofa Was (NOT) In Stock And I Should Go Back To Show Room And Choose Another .

(5)- Before I Could Get To Show Room I Recived Another Call Sofa Was Miraculously Avalible For Delivery . The Delivery Men Were Reluctant To Carry It Back Down So I Immidiately Called DARNELL ASHLEY SERVICE. He Immidiately Gauranteed Me Compensation Gave Me His Personal Email And Said He Would Personally…

Greetings:

This email concerns Order #725007622951, placed through your website on 11 September 2022. The items were received within 10 days of purchase. When I assembled one of the sectional pieces, I could tell the sofa wasn't going to be comfortable for me so I called late in September to begin the return process. Since it was from a vendor in the Marketplace, I expected it would need to be returned to the seller. Upon my first phone call, I was assured someone would get back to me with shipping information and return shipping labels. Not having heard anything for a week, I called again the weekend of 24/25 September and was assured I would get materials soon. During a 3rd call on Thu 29 September I was PROMISED labels should be emailed in 24-48 hours. On my 4th phone the next day, I…

I'm ONLY rating one star, because there is NOTHING LOWER. I currently have what MAY be an undamaged desk (for which I paid MORE than $800!!), sitting in a damaged box (PDF Image attached), sitting in my office; HOWEVER, Ashley has sent NO ONE TO ASSEMBLE IT, even though that was promised AFTER the first DAMAGED Top-Half ONLY of the desk was originally delivered and I ordered it returned by the Delivery Guys, who reported the damage, with images, to Ashley. I have NOT heard from Ashley concerning picking up the one 2-drawer filing cabinet with the broken leg, and bringing me a new replacement 2-drawer filing cabinet, despite asking for it at least three times!!

NOTE -- IT is NOW November 22, 2022. I haven't heard SQUAT from Ashley other than a couple of people telling me that: 1. You'll be…

Heart Land Mississauga Store, extremely poor customer service, called many time no one returned the call. We come to them just passing the blame on other person, excuse is that they are extremely busy. Bad Bad Bad

Can't get my stuff delivered always an excuse What was delivered was damaged sent replacement fabric and said I had to fix it myself.

Bought furniture labor day - still dealing with delivery. Was just told January will be first available delivery time. I had to pay for it day of purchase, why is there no boundaries for the company? Paid for, not received, seems like theft.

Now that I said I wanted refund, was told would take 8 weeks. What? Really? How are you still even in business?

I sent you a long detailed complaint did you receive it.