Ashley Furniture

I bought a mattress back in Jan-Feb and it’s defective I’ve been calling and calling I’ve had 5 techs come out to my home and they’ve said that the mattress is defective and I’m entitled to a new one and I get it replaced and this one is even more defective, at this point I call and email cust service and the store where it was purchased to tell them that I just want a different brand mattress so

that I’m not sleeping on a lumpy mattress affecting my back problems even more so the manager at the Milpitas store agrees to let me pick out another mattress and I did and he said it’d be shipped out in a week it’s been 6 months.

this is truly ridiculous and I’m 100% I have a lawsuit in my hands.

Purchased a pub table and 4 chairs in July 2022 , warrenty states 1 year, called warrent dept for a claim and they said cosmetic damage is not their policy, I explained to them that a table that is supposed to be for food and drinks causes staining and marks from dishes, glasses, food, drinks, and if you wipe your mouth or your child's mouth and put the napkin down it would cause a mark on the table.

every single table that Ashley F. sells is acceptable to this? You say these are cosmetic stains, but these are the result of a defective coating on the table. This is purely a total ripoff to the consumer.

The store does not stand by their own policies. I spent a lot of money and made a mistake on my measurements and their policy states they understand these things happen and a allow a reelection and I would be responsible for restocking fees but

when I called they would not honor their own policy and said it was my fault. I would never recommend Ashley to anyone again. I never write bad reviews but do not want this to happen to anyone else.

I purchased a couch from Ashley's 11/4/2022. I was mislead by the display and the customers sales rep regarding the size of the couch. I have called the customer service number numerous times and was hung up on almost every time.

When I called my original sales rep he blamed me for the issue (while huffing and puffing). I paid $3500 for a smaller couch with a $600 warranty added. I have asked them to remove the warranty so I can purchase the missing piece (although I was mislead) and was rejected.

I did not realize he took a piece off to make it seem like I was getting a better deal. He said he took money off from the warranty but in reality he took a whole piece off.

I do not want this couch nor any couch from Ashley's but I am not able to get a refund only am exchange. I am highly…

On July 18th, 2022 I purchased a Twin/Full Bunk Bed item #B328-58P which came with under bed storage item #B328-50, Ladder and Bunk Bed Rails item #328-58R.

Also the Mattresses for the beds. Aug 22 I received the bed head board, foot board, under bed storage and mattress. No rails or hardware. Aug 28th they delivered the rails - damaged sent it back. On Sept 1st they delivered the same opened boxed damaged rails. Sent it back.

On Sept 8th they delivered the rails finally, but no hardware to set it up. I did finally received the hardware which I thought was all we needed but NO it was for the under bed storage hardware, not for the bed itself.

Sept 23rd I set it up for the men to come and put the bed together, they could not cause it was the wrong hardware. I call numerous times to get…

I bought a QueenAdjustable Base and it had to be returned because it made my bed almost as high as I am tall. 00 and they will not give me a refund I have to use it as a store credit.

I will not buy anymore furniture at Ashley it is cheap and always seems to come in damaged. My bed has a bad dug out on the frame and the dresser has a crack where the left leg is cracked.

I can't afford to keep paying for furniture to be picked up and redelivered. If I cancel they only want me to have a store credit which I don't want. I have written it up on Yelp and sent info to the Better Busisness Bureau in Frederick.

My next step will be to the newspaper with several other clients that are upset with their experience and then I will go to see an attorney and file a suit…

My name is Sheldon Greenberg and we live on Woodbridge, VA. Phone: 571-477-5493.

I hope you can help us. We purchased a sectional living room set in February of this year from the local Ashley Furniture store. Delivery was quick, but the material on the furniture is really bad. We have had a cushion cover replaced already and the second one is also coming unraveled. I am including a picture of the cushion alone. The Ottamanbis also showing material issues. There are only us two old folks in the house. I have been calling their Customer Care people for about a month, at least 5 times. They keep telling me they are waiting to hear back from manufacturer. My sales order is: 22299730. I talked to a Customer Care rep who floated a possible even exchange, but they denied it. At this point we…

This is to bring to your notice about Cheating and Harassment case done by Ashley India Pune Wakad branch to us while Selling Sofa.

I purchased a sofa on 16 Sep 2022. I was committed by the salesperson and the manager that I will be delivered to Sofa by MID November or end of October'22. The harassment started when we have to continuously follow up with the sales person from last 1 month and still he committed that the sofa will be delivered by mid november'22.

Even we visited the store 3 weeks before and then also the same commitment of the date. Now, the date has changed suddenly with no clue of the new date. WHAT TYPE OF COMPANY IS THIS?

I purchased from Ashley because of its American brand and trust but this is cheating and harassment to us. This is a pathetic experience with no…

This company ordered the wrong piece of furniture 3 times and I took off work for each of the delivery days/times. They are now trying a 4th time to deliver the same incorrect piece of furniture. The Manager, Heavenly from the San Antonio location, was rude, dismissive and flippant with me and not once did she apologize for any inconvenience this may have caused me or my family.

She said that the furniture was now discontinued and wasn't able to see if she could find one in their system until the next day. She said she would find out if one could be located and then contact her sales guy for HIM to contact me.

This should have been something that the Manager decided to handle herself since there were clearly some issues with their ordering process and communication. I asked for her…

After calling numerous numbers can’t reach anyone concerning a warranty on my items!

I purchased a upholstered accent bench on 11/04 in Bloomingotn, Illinois, 5 days later its ripping apart at one of the seams, i sent a photo to the store and asked for a replacement, was told I couldn't get one. I don't understand why. I paid 271.86 for this bench. Thats alot to be told Im stuck with it. Im a 68 year old retired and don't have much income so thats alot to me. All I wanted was a bench that is made better an won't rip within 5 days of purchase. I don't think that's asking alot. I have the image on my phone so I don't know how to send it on here. I hope you can help. I am so disappointed in Ashley furniture right now. And they never told me I couldn't return it if there was any issues with it.

Thank you Mrs. Lloyd

Received deliver 11/8. Tried to return with the 72 hours after delivery because I’m not happy with the comfort or the color of the set. I was only able to see on line and I do not like it. I gave it a 1-2 days and I just don’t like it.

I was told no returns.. not even just a restock fee nothing. No help at all. This is terrible and very disappointing from Ashley.

Hi,

I am reaching out with a concern that I have not received the full amount of Ashley Elite rewards even after 4 months of product delivery. I have been following up both with the customer service and Elite rewards team for the last 3 months and there has not been any progress. I have been told by both teams that the request needs to be approved by the regional operations manager. I would really appreciate it if you can take a look and prioritize my request.

I have received rewards worth $559.00 so far. I am expected to get $1359, which is 10% of the total purchase amount. So, I am yet to receive the remaining $800.

Thank you.

Your company sucks. The Customer service people need to be hired in United state for starters. Tell Todd what kind of company is he running. This is ridiculous to try and get my money back that I returned items back from what I ordered on the internet and its been weeks.

I keep getting run around and no money in my credit card. Talked to a bunch of people who don't understand english. I will NEVER buy from this crap company again.

Meanwhile it was damaged to begin with one of the tables because not made in America. Very sad how companies dont use employees from america or manufacture either. This is why rating is not good. You need to address your issues to the customers and not have your reps being told that we can't talk to you directly as the CEO.

You make all this money and dont…

First I was delivered the wrong furniture. Then I was told it would be switched out and I never received a phone call back. Then the wrong furniture I received had issues with the furniture. Then after numerous phone calls they call back 3 months later and tell me it’s too late to do anything about it.

They have been a nightmare to deal with. All I want is there furniture out of my house and I never want to deal with this company again.

My wife and I purchased a leather recliner from The Yonkers Store on Labor Day. The recliner was delivered a week later. The person that delivered the recliner demonstrated that one switch worked and the chair reclined.

However, he did not demonstrate the second switch, which reclines the head area, which I later found out did not work. I contacted Ashley, they had me take pics of recliner and model and serial numbers. I did as instructed.

They set up an order for repair and said the part is on back order and should be repaired shortly. Well today, Nov 8, 2022, I was informed that part will now be on back order until at least end of November.

I think this is unacceptable as by the time this recliner is repaired, it will be nearly 1/4 of a year. I am highly upset and can't believe that…

J) and asked for a refund because I no longer wanted the furniture . The problem is my original credit card that I used back in February had been canceled because it was compromised and I called my bank which my card is from ( TD Bank) and

they informed me to tell Ashley furniture to credit back the old card and that TD Bank would then apply the credit to my new card. I've had multiple discussions with the store and with customer service on the phone and no one can help me.

The store personnel has been extremely uncooperative and have told me they can't help me. I've never had such a bad experience with a retail store in my entire life than I have with Ashley furniture. I'm hoping someone can help me with this matter.

Thank you Louis Vetri my number is 732-266-7569

25 percent Restocking charge on items cancelled within 3 hours of purchase on a Sunday and no call back from store manager

58 at your Milpitas Store. After several telephone calls, the furniture was finally delivered but I has not received the dinnerware and placemats. I have contacted Customer Service several times over the past few months regarding this situation, but I have not received the rest of my order.

It has been approximately 4 months and I am very upset and disappointed with the service I have received from Ashley Furniture. I am filing a formal complaint in hopes that you will be able to resolve this matter and refund my money.

I've purchased from Ashley Furniture for years and never had a complaint. The service I've received and product quality has always been exceptional.

Post pandemic I am in the "starting over" phase of my life and recently rented a new place that I am so excited about furnishing once again via Ashley Furniture!

I recently purchased a bed and sofa table online. My bed arrived and it was beautiful! The service team did an amazing job with delivery and assembly.

My only complaint is the billing and customer service agents. When I check my account it appears that they are still trying to process the payment for the bed. I can see transactions on my account where they attempt to debit the cost more than once doubling the transaction. When I call to clarify the agents always seem rude,…

48. At that time I was promised, and it is written on my invoice/receipt, that a $500 Visa debit card will be sent to me in the next few weeks. It is November 6th and I have not received it.

I've been calling their office with no luck; they either put me on hold and then the connection is cut off, or they simply don't answer the phone. I ordered the furniture on July 17, 2022, with Robert Melendez one of their sales reps.

He was very eager to assist me with buying those items; however, I didn't see the same assistance later on when I had those issues. On October 26, 2022 I drove to their store to follow up: the three people that were there: Cynthia, Christina and Dave, the manager, didn't do anything to assist me.

Christina was pretending for about 25 minutes that she was sending some…

I order three pieces of furniture, I noticed the bed and dresser I selected at the store were not what I ordered.

However , I was back and fourth between the bedroom sets that were similar in color and design (bed and dresser). So when it was delivered, I just kept it since it was one of two I wanted. The dresser chest was missing parts.

The delivery man said they would advise Ashley and someone would contact me. No one contacted me so I called and they set up a delivery for dresser chest. Come delivery day I was told they were delivering a footboard for my bed.

He called and I had to get on the phone with the lady who didn’t even apologize for the error. She said how can you say it wasn’t delivered when there’s a request it was damage. I told her the dresser, one of drawers is cracked…

We took delivery of a kitchen table and four chairs on October 25, 2022, with the dining bench back-ordered for delivery later. After the delivery people left, I noticed that one of the chairs had a significant wobble. I videoed the movement and took the video into the store from which the chair was purchased. They said they couldn't handle post-delivery complaints and I needed to call Customer Service. After doing so, I received an email from Aaronette Fields specifying what photos I needed to send to document the problem, which I did. In reply, she sent me instructions for leveling the chair.

I replied to Ms. Fields that I am not responsible for correcting a problem with a new product under warranty and asked that the delivery people level the chair when they bring the bench. I did not…

00 5 years ago when we bought the new furniture. Was told if we didn't use it after 5 years it would be refunded. We didn't use it. When I went to the Ashley store to get my money back I was refused my money and given a store credit.

Decided to purchase a new recliner and use the store credit. ASHLEY FURNITURE ARE THEIVES. All the recliners were on sale but if I wanted to use my in store credit I had to pay full price for the recliner.

purchase the recliner at the sale price if u was using my store credit. This is money I paid to ASHLEY for a service they did not provide, refused to refund my money and gave me a store credit with restrictions!

I will never buy from Ashley furniture again!!!! I have never had so much trouble trying to get my table and two chairs that were damaged in shipment….so far going on a month!!

I continue to put through to how was our customer service and not speaking to a customer.

We had purchased $8,000 worth of furniture at a person stay sale at that store and was told we would have a $400 Visa gift card coming to us once everything was sent to us and so we waited and waited and never received anything. So I called between corporate and the store.

I have been shuffled back and forth and no one has resolved this at all so I'm pretty sure I was just told a lie to get my money and we really don't appreciate that and don't trust Ashley at all anymore. We were getting ready to spend a few thousand more next year and will absolutely not do it.

You couldn't pay me to go back in that store. The unprofessionalism is off the chart that nobody would give us a Visa gift card that was only $400. It's not like it was a $10,000 gift card. It's the principal of it and the false…

It's been a year exactly on October 2021 that I bought my furniture from Ashley and decided to pay cash because I was in the process of buying a home. I paid cash and they gave me an ETA of December 20th 2021 which was perfectly fine with me but of course that didn't happen they changed the ETA for January 2022 and still didn't get my furniture.

I finally got it endings of February but My couches were damaged so I had to call and request a new set of couches. I was supposed to get my new couches around March and it didn't happen. I got them until April but again the couches were damaged!

I don't understand how the warehouse doesn't check the furniture before sending it out to make sure it's not damaged! I requested a refund and of course Ashley said that it wasn't an option but I did…

I am writing this email because I have gotten nowhere on the phone. I have been disconnected, promised someone would call me back, and not listened to. My sofa sleeper was scheduled to be delivered on Saturday, Oct. 29. I received a text on Oct.

18 saying I had to choose from 1, 2, or 3 options for delivery but was only given 1 option of Monday, Oct. 31. I called to see why I received the text since I already had a Saturday, Oct. 29 delivery date set.

After some confusion, the man on the phone told me I would have my original delivery date. I received no further information. On Saturday, the day my sofa was scheduled to be delivered, I began making phone calls starting at 10 am.

I was on the phone until 3 pm. During this time, no one could tell me why my sofa was not being delivered, I…

Purchased furniture in March 2022 and items were delivered . One chair was damaged and was told that I had to contact the store . I called and was instructed to contact the extended warranty that we purchased. We still have not had anyone make good on this purchase or return a call. I called the customer service line to speak with a supervisor only to be placed on hold for 20 minutes and then hung up on.

sales # 0828333498 this is the worst customer service that I have ever received. I am not one to be quite so you will continue to hear from me until this has been resolved.

They promised me delivery on a certain date and as I was moving to a new apartment I was depending on them to deliver as I would be sleeping on the floor. I took the day off from work and they than informed me they had to wait 2 days because truck was full.

No apology just that is the way it is. I will never shop with them again

Purchased a bedroom set on July 30, 2022. Upon delivery three weeks later, on Aug 17, 2022, drawers were missing. Ashley unable to replace drawers, because bedroom set has been discontinued. Bedroom set was picked by Ashleys on Aug 24, 2022.

00 was cut on Sep 19, 2022. As of this date, October 31, 2022, I have not received my money. Now I am being told by Sophia at Ashleys, that no one seems to know what happened to my money.

there is a record of a check being cut, but never cashed or received by me. I WANT MY MONEY. Ashleys has had my money and the bedroom set for over three months. So, I also want 7% interest on my money that Ashley is holding for the past three months.

I purchased a queen size mattress. Claim #06949581. I have been given the run around since August. I spoke to Ty twice at 813 710 1059. Since then I have left messages and no follow up. The tech finally came out Oct 21 took pictures and hv been waiting.

Was told it would take 24-48 hours and someone will contact me. It has been 10 days later. I have called and hv been disconnected, transferred, been on hold over 45 minutes with noone picking up the call. I will never ever make another purchase from any Ashley stores.

I should hv known with it took 3 times to fix one bat stool. That speaks volume on the quality of furniture and I will not even begin to discuss the poor mgmt, customer service of staff. It was no problem when I spent my hard earned dollars at the stores everyone friendly…

I recently purchased two sofas and two arm chairs for my new home.

First of all, it took 2 months for furniture to arrive when they said it was in stock. The furniture arrived on a late Thursday night. One of the arm chairs didn't come with legs. The furniture was so dusty and smelled bad.

It was quite evident that the furniture had been sitting uncovered in a warehouse where there was a lot of saw dust. The dust was so bad, I had an allergic reaction to the furniture being in my home. I planned on definitely sending the furniture back, but I was scheduled to go on vacation the very next day (furniture delivered on Thursday night) , so I decided to wait until I came back from my 4 day weekend trip to call the customer service department.

Ashley gives you 72 hours to send your furniture…

Ashley won't stand behind the extended warranty we purchased. They told us to contact Ashley CS direct, we did. They told us to call the extended warranty company. The mechanism went out of our couch that raise/lower. Warranty co said we needed to call Ashley CS.

Circles is all we got. Went today to a store. They were clueless. 6 weeks we have worked on getting this fixed. Circles.... Never again will I purchase from them.

10/28/22 - Update - They called last week to delivery another replacement and the manager inspected it and it was damaged. Today they delivered another replacement and it had two damage spots on it. This is a franchise of Ashley furniture and is the worse experience I have ever had.

The count now is out of 9 pieces either delivered or attempted to be delivered 7 of the pieces were damaged the one repair was repaired with damaged material. The repaired pieces is not the same quality I paid for.

The head rest part of the repair is now hard and not soft like it was before the repair. This is not what I paid thousand of dollars for. Even the Ashley Furniture Corporate customer care is slow to respond and does not follow-up like they say they will.

I have to email them to get them to follow-up…

I bought from from you guys the told me they would honor my 100 off code they never did I talk to 45 agents of 2 days nothing then they send me a email saying your case been handle that’s a lie I want buy shit from this furniture place again or recommend anybody they lie alot

My wife purchased a bedroom set and when I got home from a trip I went to unpack it all and found the bottom of one dresser damaged she then called the store and there warehouse and customer service to get this resolved every time she called she got hung up on this was a 3 hr ordeal Finally she was able to talk to someone who didn’t speak English all to well then

was told she had to take a photo of it and email back to them for a damage claim which was done and now she is still getting the run around and cannot get hold of these people this is a very poor company to deal with and I am probably going to file a complaint to the better business center then file a class action suit and

or take them to court because of there serious lack of customer care it seems to me that they just sell you…

No words to describe how poorly I was treated during my process. purchased a piece with Ashley and worst customer service experience. After they make their sale and push you out the door you're on your own. Let's talk about their 72-hour return policy which is extremely urgent and not once made clear during the purchase .

The sales associate had time to flirt and ask me on a date but not once made it clear that there is a 72-hour return policy. They shuffled me around gave me no answer actually offered to pick up half of the furniture piece to make it smaller.

Just a distasteful way of handling a customer for a 3k furniture .

It has been a terrible experience from the day we bought our couch & loveseat. There is not enough space to give my complete list of complaints. #1 Complaint - My wife & I were told the set we bought was leather.

We were told by a manager at a different Ashley store just a few days ago. Its not. 00 . The list goes on from there. I have not ran into one employee at Ashley who even comes close to wanting to help a customer who jus bought from them

Purchased lamps on line did not like them want to return them. Called customer serve three times and each fine on the phone for 30 minutes to an off shore customer service location and each time they tell me they will email me for a return and never do!

They will not provide a return reference number or anything! This is just after buying $4,800 of furniture from them. Help

I ordered furniture and scheduled it for delivery on a nov 2 and then got crazy calls saying we can’t deliver that day even though they scheduled it with me. So I scheduled again to be delivered with the understanding that I needed a call 30 mins prior to delivery.

My scheduled delivery time was 130pm -530pm today October 25. Delivery driver showed up at my house at 930 am. Rang my door bell caught it in camera told him my delivery was from 130-530 and I’m at work it was scheduled he told me he didn’t give a shit he doesn’t work on my scheduled time.

He hung up on me would not give me his bosses number. I called in got out on hold to transfer to another department and got hung up in 4 times. Did a chat message online and was told delivery time will be 3:pm - 7pm and I would get a call. I…

We purchased a sofa (4910238), a love seat (4910235), and an ottoman (4910214) from the Ashley Furniture store in Mishawaka, IN on July 6, 2022. After a few delays because of shipping from Ft. Wayne (we were told it would take 1 week to get to Mishawaka, it took 3), next the furniture was damaged, we finally received our delivery in August.

When the furniture was delivered, the pillows that were on display with the sofa and love seat, were not with the delivery. We were told by the salesman (Bob) that YES in fact, the pillows did come with the furniture.

There were 4 pillows on display on each unit. I asked Bob twice if in fact they came with the furniture and both times he replied, "YES"! We have contacted the store in person (Jordan), left a voice mail, talked on the phone to Jordan,…

It has been 6 MONTHS since I received my bed and the delivery company broke one of the parts delivering it, so they ordered a new one, it was supposed to be here in 7-10 days, no biggie. I’ve called multiple times with the furniture delivery date being extended and filed a dispute because I refuse to pay for something I don’t even have, and they denied my dispute.

They want me to keep paying even though I don’t have the full parts so don’t have anything up for my bed…I have tried calling and calling, I am ready to escalate this issue and get it solved. This is the most frustrating thing I have ever been through.

Received a damaged piece if furniture. Customer Service Manager giving run around as to whether or not it will be replaced. Waited 4 months for this also bought the warranty for $500. Worst experience of buying furniture ever. Item in question was open when delivered.

Wood is broken, parts are missing, especially the support boards and hardware to assemble. They act as if I did this when I called both the store and the supervisor Susie. Susie claims I never called.

However the store in Lafayette had record of me reporting damage so Susie caught in a lie and sending out a tech to see if they will replace something they broke, I have Warranty coverage so pay up shit up and go somewhere. I surely will never shop Ashley furniture again and deeply regret ever purchasing anything from them.…

purchased sofa in April, received it in May and called to complain about an arm that was falling apart. We were not told at the time of purchase that Ashley furniture were not responsible , once it was out of the store. 3 serviceman, sent to shop for repair 2 times. Last week it was sent back to us "showroom standard". It came back worse than we originally received it. The frame was bent and the delivery person tried to straighten it out with a hammer. Ashley told my husband and I , they have their money. Disgusting. How anyone with a conscience can work with a company like Ashley furniture. They do not back what they sell. $3000.00 JUNK.The only reason why i have given it a one, is i can't post it without at least giving it a one.

Joanne Kazimierczuk

I purchased an order online as gift for my mother. She has a specialty bed and the headboard didn’t fit. I called customer service and was told to return the item at my expensive and they would refund me. That was in July.

I have not been refunded for the item nor the shipping. I have called 5 times. They have even hung up on me on more than one occasion. I will NEVER shop at Ashley furniture again

I have purchased four mattress at Ashley Furniture store all four were manufactured defect and I have returned them all and now they are trying to make me pay for that Plus I got another mattress from the home store and it's doing the same thing sinking and sagging I have been trying to reach someone for about 3 to 4 weeks now wanting to speak to the manager but no one is responding seems like they are refusing to talk to me and

it is getting frustrated so I called the store and they have lied to me I just want to talk to somebody about the situation I got

We filed a claim #06819808 for our sofa six days after delivery. We were told it had a manufacture's defect but for two months we got the run around by everyone we spoke with. No one was willing to help us.

It seemed like they were hoping we would go away. After calling for two months (got disconected many times) we finally got someone in the escalations department to get us a replacement. They came with three of the four parts to our reclining sofa.

I now had to repeat the never ending process. I was promised a return call in 24 to 48 hours ( standard answer that never happens) Before delivery day we recieved a message with SKU number of our delivery. When the delivery came it had a totally different chair in another color.

In all it took three months to get our replacement . We still…

I don't feel comfortable giving this experience even a 1 star, it was a below-0 experience. I had the WORST shopping experience at the Ashley store in Scottsdale Arizona - on Mayo Blvd. I have been a long time customer of Ashley, so when I purchased my new home my husband and I wanted to furnish our house and obviously Ashley is one of the places we went.

That being said, our experience was horrible with our sales rep - Catherine Salas. She was passive aggressive from the beginning, but my husband and I were overlooking some of the initial comments made by her since we really liked the sofa set we were looking at. We went back to the store on Sunday 10/16/22 to discuss pricing again, and even though we were looking at one of the sets, she was still trying to push the more expensive couch…