Ashley Furniture

Item: Dining table set with butterfly leaf extension and 6 chairs + white glove delivery fee Delivered: October 5th

Several gouges and scratches. Table wouldn’t extend without the leaf and track collapsing.

Pictures taken by delivery man as well as by me. Sent pics to email given. **”We’re sorry, but that email address never gets checked” Sent pics via EVA sms ***”We’re sorry, we never received any pictures.” Sent pics AGAIN! ****”OK got the pics. I’ll forward them to our tech guy to review and he’ll decide whether you can get an exchange. He’ll get back to you in 24-48 hours.” (By the way I was told that twice and nobody got back to me). So: Oct. 5, 11 and 17th I called this piss poor excuse of Customer Care I will NEVER NEVER BUY ANYTHING FROM ASHLEY FURNITURE EVER AGAIN

I want complain and reported the store manager (David)in Montclair Ashley furniture store and the customer service( Daniel) for being uncooperative and unhelpful with me, and he offended me by making a comment if you want me to solve your problems come and buy new furniture! And being unprofessional with his treatment I want to complain about montclair store, specially the Manager there (David ) and the customer service (Daniel)they are unhelpful and incorporated and i was trying to explain to them the technician came yesterday and

he reported several issues with the company, first he found the defect in the queen mattresses , I requested to exchange them with two new (firms ) not medium ones, the store and manager their refuse that ????

Second i have the problem with my sinking…

I have the worse experience with Ashley furniture, Ashley warranty department, Ashley Madison heights MI store, & the store manager, I bought furniture from ashley 1/21 and I bout warranty with knowing that Ashley furniture are cheap material and they don’t last that long, so I decided to buy warranty to cover my self but I was wrong.

First of all when I bought my furniture the store lied about the availability of the furniture they said it’s ready to deliver in a week, but it was a lie. They kept changing my delivery date finally 6 months later my furniture were delivered and they were delivered damage.

I had hard time to get those furniture replaced even though they were noticed at delivery and the delivery guys took picture of the damage. Not even a year later my furniture got damage…

I purchased the Bolanburg table 4 chairs and the server. I have only had the set for 2 months. When you sit down in the chair it feels like the center of the chair is sinking. I was informed a piece of wood should have been installed to help with the cushion sagging.

I'm concerned I will be on the floor within 6 months. I love the set but the chairs are not good. I can't find other chairs to match my set. How can I get these chairs repaired.

The delivery men were in an out of my apt in about 10minutes. The bottom of the recliner will not retrack? I would like someone come and make it work, atno cosst to me. I can be reached at 8056073750

I'm missing a part of my bed, ordered 5 months ago. Spent countless hours on the phone and taking time off work for deliveries that never came. Not informed of the cancelation at all. One side rail of my bed is all I am missing and it still haven't been resolved.

No matter who I've spoken with. Needless to say I will never ever shop here again and am currently looking for a refund. Waste of time calling customer service.

Good morning

I wanted to share my experience with my Ashley furniture online order. I placed an order for a sofa and loveseat. My order was delivered on October 5th. The drivers dropped off the furniture and called Ashley furniture to let them know that the delivery was completed. The Ashley agent also spoke to me and told me that I had 72 hours to report any issues with the furniture. After unwrapping the furniture, I noticed that the loveseat was ripped. I immediately called to report the damage and request a replacement. I was told that the damaged loveseat would get picked up and once the loveseat was received by Ashley, they would send me the replacement. A few hours after the damaged loveseat was picked up, I received an email indicating that my refund was being processed. I didn’t…

I order online an item at discounted price during the Labor Day sales, but the shipping estimated got delayed 2 times since then. I am now expecting a 2 months delay in getting the item. Upon call the Customer Service to understand why, I was told because of manufacturer delays. On the same day I placed another order for the EXACT same item, out of curiosity, but this time at full price (no discounts, sales going on). To my unpleasant surprise this second order shipped the same day and UPS will has a 3 day estimated delivery date!!!!

All this time, my discounted order keeps pushing out because manufacturer delays!!! Is this really a real reason or just because it was purchased with a discounted price?

Are Ashley sales and discounts just some gimmicks and they back off when it comes to…

purchased furniture from Patchogue Ny. Furniture was delivered on Sept 24,2022. Delivered was 8 chairs, dining table and a TV stand. The TV stand was not delivered in a box, it was wrapped in a blanket and plastic. The driver said he would contact the company about the hinge.

We contacted right after the delivery and expressed out concerns. We purchased the warranty on all the pieces. Correspondence started 9/24 with customer service,the day of delivery, sending pictures, On 9/26 service is reviewing pictures. On 9/27 emailed from tech saying reviewed pics that were sent and ordered parts to fix the TV stand.

I emailed what PARTS are being ordered, TV stand was delivered damaged. I am requesting a new one, not a replacement. What is the point of paying for a 5 year warranty, not standing…

Ordered Furniture in February was told it would only take a month it’s now been over 6 months with no return calls and we got a call from distributors saying it would be delivered 10/6 called to get a time and now being told it won’t be till the 27

I purchased a sofa Sept 3 got it Sept 29 and it had the wrong piece. The took it back and had to reorder the piece and they said it would be delivered October 13 now they’re saying October 26! This is ridiculous!

Customer service is not nice, you can’t speak to a manager because no one is over top of sales or warehouse staff you can’t get compensation for the inconvenience which is a shame when you spend over $2000 for furniture that you have to wait long to receive after the company makes the mistake.

I purchased a mattress that is a defective and am trying to return it. It is within the 72 hours policy, however, Ashley’s customer service agents keep giving me the run around and have stated that currently Ashley’s is not taking mattresses back due to sanitary reasons.

Every agent has given me different stories and none have been able to resolve my issue. I would like further professional assistance with this matter. Please contact me.

I wouldn't give a star if that was a option. I will never shop with this company again. I bought a mattress for the labor day mattress sale which was September 4th the day of purchase. Wasn't given a date but said they would text or email.

I got a text on the following Thursday that it was ready for pickup at the Kernersville warehouse. I got rid of my mattress and went to pick mine up! Got there and it was a error text message and they don't have a mattress to give me.

I was understanding because I figured it was on a truck but just didn't get dropped off yet. They said they would deliver it free of charge. I thought that's great! Called about a week later and the very rude lady that i didnt get her name said that delivery is the only discount they are willing to give.

So i went to the…

I purchased a bedroom set and a living room set from the store in Burlington NC. I paid via CC and did not finance anything thru Ashley. I was charged a INSIDE delivery fee. When the first delivery was made, the guys who put together the bed messed it up and scratched it.

They didn't get the drawers set straight and left the product in NONworking condition. When they left the couch and chair they did NOT remove the card board either. I had to do that. I had to wait several weeks for the dresser we purchased.

I called several times to have someone call me back about the bed being messed up. They wanted me to allow " a fixer company " to come and fix the bed scratches. I explained I did not purchase a USED or damaged bed.

After calling back and speaking with Grace (which was great) she…

I went into Ashley Furniture in Tempe,AZ 6 weeks ago looking for items to furnish our newly purchased house. On this visit we ended up purchasingm a sectional couch. The salesman Rolly said everything was in stock except the corner wedge piece and that would be ordered.

I got a email and a call 5 weeks ago saying all pieces have been received and I scheduled delivery to be made on October 1st which was 5 weeks out from when all pieces have arrived. I get a call two days ago saying they are waiting on a armless chair which in my mind means they gave our order that we placed 6 weeks ago to another customer.

I went into the store and talked with them and they are being very unhelpful saying there is nothing they can do about it. The whole reason I ordered this couch 6 weeks out is to make…

00 (Delivery). 00. Yamira Taylor was the sales individual. 00. After discussing with Yamira I asked to speak with a Manager. Yamira came back with an individual named Eva whom identified herself as the Store Manager. 00 and she can not go lower on the price. 00. 00 w/20% discount.

Not sure how she came to this price. 00, I decide to state I can pick up at the store. Why would I pay 50% of…

POOR CUSTOMER SERVICE /MISSING PARTS/ STILL SLEEPING ON A MATTRESS IN MY LIVING ROOM I am going on a month and still have not received my missing part (A simple bracket to support the post to the platform bed) from my online purchase from Ashley. S.

No one knows how to order a part, verify an order or process an order but they are quick to say, "Please hold" and hang up on your face. I have no idea what these reps are thinking when they are giving their customers the run around.

Simply put, stop lying to your customers, stop stealing customers money and not providing the products that are advertised and promised.

I order a sofá received it after three months of waiting just to find out the product has woods stuck on the bottom. Called 7 days ago to report it no one has been able to solve the issue.

I purchased a bedroom set and living room couches totaling in excess of $10,000. The furniture was a gift for my daughter who lives at a different address. Despite 5 phone calls, no one was able to help me get the delivery address changed from where they had my residence to that of my daughter. Further they recommended I cancel the order. I subsequently canceled the order.

I fail to understand how a company apparently does not care if they make a sale, and obviously don't care about customer service. Your CEO should be fired if he cannot turn this company around.

I ordered a sofa, loveseat. 2 lamps. A coffee table. And 2 inn tables. The sofa and loveseat were delivered a week later. Great, no the love seat was missing the legs. The 2 lamps were delivered by a third party company about two days later. One lamp was broken.

I called about the broken lamp the next day. I could not get through to a live person. I called two more times that day.

Finally on the third try I got through. Then a week later Ashley called stating that the coffee table will be delivered. I asked about the broken lamp, and was told their was no records of a broken lamp. I was afraid to ask about the missing legs from the loveseat.

All the furniture should be delivered at the same time, I should not have to wait at home for this part or that part. BarbShanley 1-773-576-2344

I purchased almost $6,000 in furniture this year, the delivery process was delayed and a mess. Items had to be denied at arrival due to being broken. We bought my daughter a bedroom set for her 16th bday, it all came at separate times.

We added the adjustable frame since the salesman suggested it. we specifically asked if it would fit. She literally has to leap into bed, I cannot even get in it. I called yesterday and they claimed it was also because her mattress was pillowtop.

Should the salesman not have known this bed would look ridiculous with the big mattress and adjustable piece. I asked to return the adjustable piece and I was told no, nothing they can or will do. I have tried to make contact by emails for months, and by phone .

I am disgusted at the customer service with all of…

I wanted to switch the bed frame models that I purchased the previous day. They were the same price. I called the night of the purchase and was told I had to physically come to the store to make the switch.

The next morning I went to the store (10:30 am). I told the manager what I wanted to do. He said I would have to come back at 1:30 in the afternoon to make the switch. That he didn’t have access to make the switch.

Since I was not able to come back 3 hours later (and was not told the night before that there was a specific time to come in) I asked for a refund of the bed frame. I was then told by the manager he could not give me a refund as he had no access to make a refund happen?

So a manager of a store can not facilitate a furniture switch or a refund??? I left the store, and will…

ACF Wholesale that sells Ashley Furniture is a scam company and if Ashley Furniture is not directly tied to them, then you should stop having them use your product as a bait and switch.

Please do yourself a favor and read about the company on the BBB.

Right now they have taken hundreds of orders and held people money with no intentions of giving them their order nor money back. see below 714 complaints and all the same.

Thank you,

Jim Goulet

Reasons for Rating D BBB rating ACF Wholesale Failure to respond to 1 complaint(s) filed against business 714 complaint(s) filed against business About BBB Ratings BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business,…

Was ready to buy a coffee table for $450 at the Ashley in Valencia California when the manager would not accept a hundred dollar gift card given to me by another Ashley store. They say that the coffee table was already on sale when it wasn’t.

I was ready to pay full price. So I took my business elsewhere. They did not even honor their own gift card.

Bought item B627-46 thru Ashley home store order #725007614438. On 9/08 rec'd email stating delivery scheduled successfully for Sunday 9/11. After waiting all day item never delivered. Called customer service on 9/12 & was told "item never made truck" & rescheduled delivery for 9/17, 6 days from original date!

Asked to speak to a supervisor & was told no one was available but would receive a call back within 24 hours. It has now been 26 hours & NO CALL. Terrible customer service

I went to the Ashley location in Fayetteville, GA 30214 on 8/4/2022. I paid cash for a king size bedroom set. They told me I will get the set delivered on that following Tuesday. When the delivery got here it was missing the footboard.

When I purchased the set they assured me that nothing was on back order. I have made several phone calls and they keep telling me it will be delivered the next week. Well it's September 12 and I have not received my footboard.

I am so tired of being lied to by the representatives of this company. I am reaching out before I seek legal counsel in this matter. 00 and that has not taken place either. I have dealt with Ashley furniture for many years.

This is the worst customer service I have every received. This has caused a lot of emotional distress and…

I have NEVER been so disappointed in the service I received. Salesman said anything to make a sale. Promises that were never kept. When my furniture was finally delivered after being rescheduled more than once, they were missing parts to assemble my bed.

They promised to return almost immediately. That was 2 weeks ago and now they just called to reschedule again another week out saying the parts were not available. If this is what you call "White Glove Delivery" ? Is this a joke?

What I want right now is someone to come out to my home with the necessary parts and another dresser where the drawers actually fit. If you can't do that they come pick up this furniture and refund my complete…

I gave 2 orders for furniture almost 3 months ago and the display center's sales executive and store manager/ assistant manager assured me that the deliveries will be completed by 1 month but as per our standard invoice you will see delivery time 2 - 16 weeks on po. They also gave me their cell phone numbers and told I can call them anytime if I have any issues. After around 3 months I didn't receive the complete order. They always make wrong commitments and now they are not responding to my phone. Even right now I'm sitting in the display center but they're not giving me any updates about my orders

Very bad experience and very non professional staff. I will recommend not to buy anything from Ashley Distribution Center.

I purchased a bed, mattress and dresser. I paid for delivery and set up. The delivery was a disaster. They didn't come in the time frame given. They texted will be there in nine minutes. She missed them by 1 minute. They scheduled her again.

They sent 1 person to bring in items. Made my daughters roommate help carry it up. He didn't stay to set it up. Was promised a refund for delivery never happened. Was promised someone would come out to set up.

3 days later I'm waiting for a call.

After about 6 to 7 months there was a popping sound by the armrest. Nothing noticeable, but when you push it in it pops in and out. I filled out a form for it to be fixed and they asked for a date when it happened.

I didn’t know the exact date so I just put down any dates. After many phone calls and many pictures and many emails I was told that you have to notify the company within 30 days of the problem. I took out a five year warranty.

Do not shop at the store. I was warned about going to Ashley but I liked the couch. This is not the end. I am going to call some news stations

I wish I could give 0 stars, but 1 is the lowest so I'll do that. I bought a $3,000 couch 6 months ago. A sectional. We were told we were buying the whole sectional and I confirmed several times it wasn't just one piece.

And they showed up with part of it. We then had to buy the other part, which thankfully the manager gave us a discount on since we were misinformed. That was the only good thing I can say regarding my experience.

The couch broke after a few days, even though we barely used it in those days. My partner and I have since been dealing with the absolute worst service either of us have ever had. We call, we get hung up on.

We are told we'll be called back, we get no calls. We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone…

Over one year trying to sort a situation with a mattress. Completely ignored and no one can help.

Poor, poor, poor service

My experience with Ashley's has been horrible from the beginning. I moved into my new place and decided to get furniture from here. The day of my delivery, everything went wrong. I purchased a sofa, a dining room set, bar chairs as well.

To start the guys were in a hurry. One of the tables were damaged so they had to take it back. They 45 minutes on the phone in which I had to speak to someone. I had no time as to properly inspect my furniture as they were in a rush.

come to find out sofa had a hole and stables sticking out through the fabric. When I called to complain they told me they could do nothing because I accepted it that way. why not take it back and provide me a sofa that not only did I pay over a thousand for.

Two weeks later they send 2 other guys to deliver the new table…

Purchased a 5 piece bedroom set. Each piece was damage in some way, from scratches and dents to the bed being completely unusable due to missing pieces and broken wood support pieces. The drawers were broken with ball bearings falling out.

46 order #0688099678. When I placed the order in the store they informed me that the delivery time would be 12-14 weeks. I was OK knowing this ahead of time. With that time frame I was expecting my bedroom set to come in sometime around June 2022.

Every time I call the automated system, it tells me different times The expected time frame gets to 2-4 weeks, within a few days it will go back to 5-7 or 7-9 weeks. This morning I called and the time frame went from 4-6 this morning to 7-9 week this afternoon.

I decided enough was enough, so I went into the store and the manager Jennifer K was very helpful. She checked on my order and told he everything was in stock except for the dresser and foot board. She tried to schedule the 5…

I have been sitting in my empty house since 1:00pm waiting fir my delivery. It is now 9:07 pm and still no delivery. This is ridiculous.

Hello my name is Jackie riddle my phone number is1-872-819-2603 I have a complaint I have been doing business with you all for several years me and my husband Thomas mcgee we went into Ashly furniture store in orland park and ,I use my credit card for a deposit on the furniture ,I spoke to the manager and he said that he would send the deposit back he did then a month in a half later he went back into my account and

took it back once he found out we had shop at another Ashly furniture store and spent close to 6,000 if ,I had new that Ashly was own buy different owners, I would have not shop at other Ashly store anymore of there store they do not tell you that when you shop there they are owned privately so ,I am sure once they was not honest with the sell and it went bad and they saw we…

com/). They are giving Ashely Furniture a really bad name. I have 2 orders in with them for Ashley Furniture beds since March and get the same response each time I request an update. They claim it is all on Ashley Furniture not fulfulling the backlog orders.

Just do a quick check of the reviews and you will see how many people are now frustrated with your company doing bad business practices. I know it is not Ashley as I just ordered a lounge chair and previously ordered dinning chairs.

They arrived in a timely manner with no issues from Ashley. Because of ACF I am now concidering another brand for the 2 beds so that I can actually get them delivered. I have been fighting with ACF since March just for the items they took money for and now I am fighting to get the money back they stole.…

I bought a $3100+ recliner couch. 1st time I reclined it stopped. A ticket was made, a repairman came out-he confirmed the delivery people that set it up (Ashley people) improperly set it up-the reclining mechanism smashed the electric box underneath.

The repairman said he would order the parts, they would come to the house and a repairman would come out & replace the smashed box. NO parts, no repairman, nothing has happened. I've called customer service dozens of times {hour + on hold MANY times to either be cut off or never answer}.

In frustration I called Synchrony bank, they opened a ticket, 60 days later the store answered said not refunding. I Wasn't trying to get a refund, just someone to fix my couch. PLEASE help!!

In July of 2022 while deployed to Lake Charles LA I visited Ashley Furniture Store in Lake Charles and purchased a living room suit to be delivered to our new home at 279 Shay Trail, Cantonment FL. While visiting Ashley Furniture in Pensacola FL in that same month of July my wife decided she did not like the living room suit I purchased in Lake Charles Ashley Furniture. Right there on the spot I called Ashley Corporate Office to cancel the Lake Charles order, which was done, and we bought another living room suite at the Pensacola Ashley Furniture store.

Sometime in July/August 2022 the living room suite I purchased from Ashley Furniture store in Lake Charles LA was delivered anyway, after I had canceled it with Corporate! I noticed immediately that this was not the living room suit we…

I bought a $5000 mattress in Easter. There was a 10% of purchase reward as part of the purchase. It was to come after the first payment. That was Easter weekend and I have made 4 payments. I have contacted Ashley 12 times.

They blame it on Elite. I talked to Ashley and they blame it on Elite. I have discussed with Kevin store manager and Bryant General Manager at the Brandon Florida store with no results. They say they will check on it with no response. WHAT do I do?

It is now Labor Day with nothing.

I recently ordered the Darcy sofa and loveseat for my daughter for her new apartment. The order was placed around July 14th and it arrived about July 29th. The order number is 725007449568. I called the next day to have the loveseat taken away, because both were too big for her apartment.

The loveseat was picked up on August 6th. Further looking at the sofa, my daughter noticed a tear in the sofa. I have called several times asking for a replacement sofa. My daughter has also called and we both sent pictures.

After speaking to a young lady yesterday, she informed me the item can't be returned or replaced because of it being ordered online. This is not satisfactory to me. The item is damaged and the person explained that someone has to respond to my daughter's location to replace the fabric…

Your driver got lost. Texting all cap letters. That is yelling. I gave him direction. When he passed, I called twice. Unprofessional.

I purchased a recliner that is electric. The motor went out on it 5 1/2 months after purchase. I have been in phone contact with their parts department and have been told by different people that #1 it would be taken care of within 24/48 hours - this didn't happen.

Called again, person supposedly filled out a work order with information I gave him. I called and talked to another man and he gave me a number he said was for FedEx. I talked to my son who worked with both FedEx and UPS and gave him the number.

He said it sounded like a number from FedEx. So, I entered the number on their web site - was informed that it was not an existing number. Called again and talked with a woman who called herself Britany. She said that I should check back toward the end of August.

When I called back…

I bought a sofa one years ago and it’s frame has started to making noise. Although it has a 5 years protection plan and covers broken frame, the customer service says they don’t take care of this issue because it’s not broken.

I purchased a chair that has a motor in it to raise and lower the footrest and recliner. The motor went out after 5 and a half months. I called and was told they would be out in 24/48 hours.

After several calls to the parts department, I have yet to get anyone who can tell me when I will get a new motor. It has been almost a month and I have not had anyone call me back. I would like to have this chair replaced with another one and YOUR people can wait for the motor to come in!

I am 81 years old and I'm afraid my patience with your company has run out . I with NEVER suggest someone go to your store to purchase anything.

Hello, how are you? I'm having a problem with some Ashely furniture I purchased. I'm sorry to inform you that the quality of the furniture is no good! I purchased many pieces of your furniture from different places. It's hasn't been a year since i purchased the furniture and already it falling apart.

The draws from the dresser, chest and night tables are falling apart. The bed is chipping on the sides. it's terrible. I should of known better than purchasing any of your furniture. My mom has many of your pieces and they all broke within a few month after she purchased the furniture.

these are the Ashley furniture I purchased 1. Shawburn 6 Drawer Youth Dresser 2. Shawburn Chest of Drawers 3. 2 of the Shawburn Chest of Drawers 4. Bellaby Queen Panel Bed with the dressers and night tables…

Buyer beware, do not purchase your furniture from the Ashley furniture in Merriville, Indiana. The Manager TK is by far the most incompetent individual there. He is the only one that can help you with store issues let the employees tell it.

Ive been to this store over 10 times complaining about furniture that was damaged a year ago. I was given countless discounts for the damages and inconvenience, there was a catch. You cant get the discounts until you pay off the furniture.

I had 6oo plus to be taken off the bill. I paid the bill down so when the discount was applied i would be paid off . He claimed he put it in the system at fortiva which is a company based in India. He never did.

I mailed them the last payment and proof of discounts and they cashed the check and said TK never put it…

Ashley Furniture Customer Service is horrific as the experience has been a complete runaround of the company approach is to wear people down so they just go away. , says they can do nothing and you have to call the company, Manager also stated that Corporate knows about this and ignores the problem and it's terribly frustrating for them.

Calling the company the overseas people working from home have no supervisor and their only response is that you must go to store where item was purchased. Why is a Company (Ashley) with so many locations, making money, yet wanting to treat loyal customers so poorly?

49 The bed is not a queen, not a double and some made up size, The mattress is awful and because mattress is not real size it will not accommodate mattress topper to provide better comfort…

I purchased a counter height dining set for my 84 year old mom. The set was delivered to her home damaged. The damage was significant but located under the table in a spot that would be impossible to see for her.

The delivery men but the damaged side up against the wall. The Damage was finally noticed a few weeks after delivery when the table was pulled away from the wall for company to sit. We contacted Ashley store who assured us this would not be an issue and referred us to customer service.

, stating our crime was not noticing this damage sooner!! Again my mom is 84 years old, we purchased counter height for her because she no longer is able to help her self out of a low sitting position. There was NO WAY for her to notice this damage sooner than we did.

We also purchased the…