Ashley Furniture

I received my new bed in Dec 2021. The headboard and railing got damaged when your crew set it up. Ashley then came with replacement twice with two damaged headboards and no railing, this was May or June 2021. I then was working with Alex who advised he was a Regional Mgr or Director, I was promised an inspection would be done and my railing were sitting at the office in the warehouse at the Greenfield, WI location.

This is then when they only came with a good headboard, this was July finally. I was in contact with Alex and from July 28-Aug 15 I heard nothing.

Finally I was advised they had the railings and would come out Aug. 20th, they get to my house to only have 1 railing and the WRONG color railings. I was then promised they would get them and be out Sunday 8/21 at 11am.

I get a…

I requested to speak with a supervisor and was transferred to her Dominique w/customer service @ corporate. That's how she identified herself. She was extremely rude , non polite, nor helpful in any way. I asked if I could speak to someone above her to complain on the call quality and she said no one is higher than her.

Stated that I was receiving a part for my sofa as a courtesy and that is all I was getting from this call. I asked then who could I speak to or what dept and again replied ,that is not an option we offer.

I asked who is higher than you and she said no one is higher than me and you are not getting anything else from this call, if you no longer want to speak to me then hang up and call back. When I asked for her full name or badge # , she hung up on me. My account should have…

I ordered furniture from Ashley furniture online the worst furniture I have ever had and they are giving me the run around spent alot of money bullshit they are a joke

This is about rehire. About two weeks ago I put in my application again. They told me I wasn't able to rehire me Last time I work at Ashley Furniture in Ripley Ms, was about 15yrs ago. 05/2022 They said I was approved to come back.

But they told me to come back In July because I was under contract with the temp service. I was able to be retired two weeks ago they saying now I am not edgable for rehire . They keep going back and ford.

I don't know why I am not edgable for rehire. I have seen lots of people walk out . Come back two months later. I been trying to come back to work for Ashley Furniture. I haven't work there way over 15yrs if I am not mistaken. I just want answer.

I have drove almost 3hrs drive for an interview I was moving back to Ms . Get here I am not edgable. It have…

I purchased a love seat and sofa with 4 recliners in the furniture, from Ashley and it has been trash from the beginning. I had one of the recliners break in les than a month of receiving the furniture. This recliner was repaired but by the time this repair was done another had broken.

The repairman said to report the second recliner, which I did. Then a 3rd recliner broke. I was told they would just replace it. When they brought the replacement out they would not replace because the cushion had ripped. The recliner mechanism is the issue not the cushion.

I was told by the people bringing the replacement that I would need to call back. I called back and sent in pictures and they said once again they would replace it. I got a call about a delivery date, but no one came or called. I reached…

I ordered my furniture in January. It arrived damaged. The repair people said pieces needed to be replaced. The replacement pieces still haven't arrived and they keep getting "delayed". I've tried calling customer service and it has me wait on hold for 20-30 minutes, then hangs up on me.

The people online can't help me. I have had 0 communication about this issue. Not once was I given notice that my items were delayed--I have to message your help people who can't do anything. I even called corporate and they transferred me to someone who didn't help me at all.

They told me to drive to the store. No one ever picks up the pho e when you call the store. I just either want my replacement pieces or my money back.

Wilmington De store ... I can't begin to talk about how ignorantly I have been treated. 17 weeks after my estimated 12 week delivery, these people pull my file then say "hello" "I can't hear you" then hang up. I call Back and they have the audacity to do the same thing.

They charged my instantly now almost 5 months later, I still don't have my table and can't ven get anyone to speak to me! Disgusting service.

Hello After ordering my furniture in January 2022 and just now got a delivery date in August the problems begin. I was told a delivery date and the came the first time with half my furniture then the 2nd time the wrong furniture.

I call customer service and have not received any help. I just want so kind of compensation for all the inconvenience and trouble I am going through after wait almost 8 months.

I bought a recliner that has (had) a motor to move it up and down. After about five and a half months, the motor went out. I contacted the store, they gave me the number to call. I was told that they called me when they had the motor, but since I have had numerous phone calls that are spam calls, I did not answer, and they did not bother to leave a message.

When I called them again, they said they would mail me the motor and that I could call them when it came in. This was several days ago, and I STILL do not have a motor - so no working chair.

I am 80 yrs old and I love the way this recliner allowed me to put my feet up. It does not lift me out, which is what I preferred not to have. So, I have a non-working chair and so far no resolution on getting it to work properly.

I bought a couch and I am having nothing but trouble and now I can buy warranty

74 and spoke with someone about a month ago he advised me after looking into it that they would remove it and it should be done by July 28 nothing was did and it’s Aug 12 I called to see why and the customer service representative was horrible o told her from the beginning I needed to speak to a supervisor I’m which she refused after I asked her about 15 time to let me speak to a supervisor she put me on a long hold , my bookshelf they sent me had mix matched pieces and

it just to much of a hassle to try and send it back i and Livid with the rude customer service agent she left me on hold and did not come back to the call

Maple Shade Ashley office personnel are rude and unprofessional. The customer sensitivity rating is minus zero. The policy regarding personal checks is unreasonable. I made a purchase on July 30th, paid full amount with a USAA check. Check cleared my account Aug 2, 2022.

I have to wait until Aug 15, 2022 to even schedule delivery of the furniture. I want to cancel the order and look elsewhere. Then, I was told I had to pay a 25% cancellation fee. I am a US Army Veteran with excellent credit, so I feel so disrespected that I am given the run-a-round even though Ashley has my money and the furniture I paid for, and I have NOTHING.

Their policy is to hold the check for ten days regardless of when it cleared the bank. On top of that, they are rude and unprofessional. I made a purchase a…

I filed a warranty claim on Friday, August 5, 2022 and I was told that a technician was scheduled to come out one week later on Friday, August 12, 2022. Friday the 12th comes around and I have yet to hear from anyone regarding an expected time frame.

At around 1pm I called the warranty department to see if they had a status update, to which I was told that a technician was never scheduled. This is very infuriating because I took time off from work to make sure to be here when the technician arrived and now I have to take another day off.

So, now that will be two days that I don't get paid for because someone who you employ could not do their job correctly. I am not happy and I will not step foot into another Ashley's again, nor will I recommend Ashley's to anyone I know.

Rather, I will…

DO NOT EVER SHOP AT ASHLEY. LIES AND LIES. We purchased full apartment worth of furniture at the Durham Ashley. Super nice sales people who told us that everything was in the warehouse and would be delivered the following week.

Six weeks later with delivery dates moved out multiple times, we find out that they are still waiting for delivery from China. Such lies!!! NEVER SHOP AT ASHLEY

My husband and I bought a set of tables, a dining room and a sopha on June 13 in Portland, Oregon. The seller Desiree, said to us that they will be delivering the pieces of furniture in 2 weeks, then, while awaiting for the needed furniture my husband or Seth Stern received an email that was disappointing, they expected us to be patient and

gave us a new delivery date August 14. But two days ago he got another email where Ashley furniture wanted us to wait more, the email says "thank you for your patience we will be giving you a new delivery date soon".

Firstly, I loose my patience waiting for what we bought months ago. I think we wouldn't purchase with Ashley if we would know about this unprecedented delay in delivery. I want the pieces of furniture for August the 14 not later than…

I purchased a bedroom set on 07/20/22 from the Ashley store located in Fayetteville, Ga. 2 pieces of the furniture delivered on 08/06/22 was damaged. Was told by an Ashley associate 08/06/22, I would receive a call within 48 hrs to schedule redelivery.

I didn't receive a call within 48 hrs and on 08/09/22, I called. I was told on 08/09/22 the delivery fee would be waived and today, 08/11/22, I was told I would be issued a $100. gift card that has to be used at Ashley. How does a $100.

gift card beneficial when I have to use it at Ashley. Ashley doesn't have anything for $100 and this means I will have to pay the difference. As a customer and consumer, the treatment I've reveived is unacceptable. I 've been lied to and inconvenienced.

The lack of communication displayed by Ashley's…

never have I ever had such an unprofessional experience. 3hrs in a store only to have them try over and over again to have me finance when I strictly said I will not finance because a dear friend of mine was buying the couch for us upfront.

Skip to 1 week later when the couch is delivered and I was told by the team that they guarantee it will get inside, it does not. They were very unhelpful and only wanted to make a sale. I am now trying to get a refund so buy a couch, but so far no avail and nothing to sit on with my wife

Good afternoon,

I purchase an bed frame online almost a year and half ago. And it arrive this February 2022. There was some discrepancies with the original item but item where sent to correct that issue. But once the bed is assembled the box spring that we purchase did not fit I spoke with many instore personnel and they stated that they were they correct size box springs prior to purchasing the bed I also look up this information, but it seem the frame is incorrect or the information I received is incorrect. I’m duel military and I myself have been in and out. And it’s disappointing to have my wife laying the box spring across the frame. I foresee this becoming a issue so I will have to repurchase box spring that will fit. Before the box spring break or worse the bed frame becomes broken…

My name is Mrs. Reneta M. Harper, and I reside in Pine Bluff, Arkansas. I am submitting this letter of complaint personally to you because I was not satisfied with the customer service experience that I was subjected to from the Ashley Furniture store personnel in Bryant, Arkansas.

On June 16th, my husband Stanley Harper, and I visited the Ashley Furniture store in Bryant with the intent of purchasing a leather sectional sofa. During our visit, we sat on several sofas in the store, and after careful consideration, we elected to purchase the leather Warnerton/Chocolate sectional sofa because we loved the comfortable seating and the attractive appeal of the sofa.

My husband and I are extremely disappointed with the inconvenience and the misrepresentation of this entire experience. We have…

I wish I could give 0 stars. I purchased furniture over 2 months ago, the member who sold it told me “he got me”, gave me his cell # & told me NOT to go through customer service because they suck.

He ended up lying about delivery so he could close the deal. I then dealt with 2 store managers who also gave me the run around, promised to call & never did then lied about delivery AGAIN. Fast forward to today when I called to cancel my whole order because they can’t find it in their warehouse & no one cared that I cancelled.

I’d rather go dumpster diving for furniture than deal with Ashley’s again

I am not very happy with their delivery service I had a date scheduled and was expecting my sofa to be delivered now they tell me it won't be here till the following week and when I called that inquire why they were pretty short and said that's the way things are it's only an estimate if I already had a delivery slot how would that change that's not an estimate and

the people didn't care one Hoot about anything I had to say it was basically I get it when I get it and that's it that is not a way to do business

we sent it back. the table is warped WARPED Now 5 days later I am told that it will be 8 to 10 weeks for a new replacement. I should be a priority!!

We had spent about 8k in furniture and it has been nothing but problems. We had problems with delivery driver being disrespectful and not being my daughter's bed until a week later . So while we were waiting she had to sleep on the floor.

Then her head board light didn't not work they have sent technician over and over since may 28 i believe and still nothing. This has been the worst customer service ever we have been calling every week and they never give us a straight answer.

We spent 8k and get treated this way. I will never shop here again and will never recommend anyone to shop here especially the Burbank location

I went to the Ashley store in Ridge Park Square . I was ignored by staff. No one asked if I need any assistance. A lady looked at me and my sister in law and continue walking passed us .

As we were going out the store, Two gentlemen were at the podium having a conversation but didn't speak at all. This was the worst service that I have every experienced I will never come back to this Ashley furniture store.

I will not recommend this store to anyone.

Received our storage bed late March 2022 after waiting some time to come in. Delivery drivers set it up and informed us that all the drawers were completely busted. Instead of taking it back we were told they would send new replacement drawers in place of busted ones and to not use them until replaced due to them just put in place in for looks.

After numerous phone calls to try and get info and lies of delivery dates not to mention not returning any calls for updates, we were just notified of ANOTHER delivery date in late September! The lady on the phone said "realize it take 4 to 12 weeks for delivery" and my wife expressed to her you also realize that was up in July?

When asked to speak to a manager AGAIN, we were told they were too busy to talk to us! So far its now been over 16…

I am reaching out regarding SALES ORDER NUMBER: 725007368753 which was placed on 6/20/22. My initial delivery confirmation email stated 7/26 delivery date. It was then moved to 8/6 due to the understandable wait in shipping times and locations.

Having just spent over 1-hour on the phone with two separate Customer Service locations 301-242-5990 was the 1st number I called & was then referred to 608-323-3377. NEITHER of which were able to resolve my issue.

August 6th date has now been moved to next availability of 8/16 due to gross negligence AND incompetency on Ashley's part. I'm being told they were unable to reach me via phone for delivery time confirmation.

I clearly provided a C.S. Rep (Nelson) on 6/21 with an alternative phone number since initial one provided was to be disconnected…

To whom it may concern:

I have been shopping with Ashley Furniture for years and have been pleased with the quality of service until now. On May 24, 2022, I placed an order for two bar stools. I was expecting to receive my order on the 28th of June but did not receive it until July 2, 2022. Once received I opened the box realizing that the bar stools were missing its legs—very disappointing.

I called Ashley Furniture after the 4th of July for a replacement. I cannot receive a replacement until Ashley Furniture receives the return items, Ashley Furniture arranged a UPS pickup. The package has been outside for three weeks now with no pickup (the box weighs 73lbs).

It’s August 5th and I still do not have my bar stools!!!!!! I am now ready to cancel and get a refund. I can order the same…

Good luck sending anything back. Customer service is a joke. Online needs a huge upgrade. I would not buy anything online from them. Huge hassle getting any help.

We purchase a rug, item #R402921, sales order #09675970 from your store located in Rohnert Park,Calif.. The rug was purchased on May 19,2022, delivered to my address on June 18,2022. At that time we were out of town, the rug was placed in my garage.

On our return home on June 24, 2022, the rug was brought into the house. It looked some what different from the one in the store. We are very unhappy with the quality of the rug. On June 27,2022 the rug was taking back to the store.

As we entered the store (with the rug) a salesperson greeted as. I told him we are returning the rug. He told us we don’t need to take it to the service area, and to set the rug down. We did that and proceed to the service area.

We were asked, “how can I help you”. I stated we are returning a rug, she immediately…

The reclining function of my double reclining loveseat broke within a year of purchase so I tried getting them to make the repair. I got a lot of promises and apologies that they would fix it quickly, followed by technician inspections in which they told me they would contact me back within 3 days regarding the replacement part order.

Good, except they never ordered the parts needed to make the repairs. I continuously contacted them in which they scheduled a second technician inspection that once again never ordered the parts. At this point I've been in contact with customer service for over a month trying to get my couch serviced.

At this point, I am certain that Ashley Furniture is not a reputable company that upholds their promises. On a side note, I purchased their 5 year furniture…

I have a compliant about the customer guest care department. My name is Mark Jardine my phone number is 905-869-8890 , I have contacted guest care three separate times after that they said they would call me back each time.

The last conversation I had with guest care they said that the couch was fixed and the file was closed which is not true, our $6000 couch it’s still making noises and I asked to talk to a supervisor and they said no. I can’t believe a reputable company like Ashley furniture would treat their customers like this.

I am completely disgusted with the way I was treated from guest care . At this point our couch still makes noises, that the first tech that came out put on the invoice to fix . So with this issue still being present and no help from guest care we don’t know…

Received a text that my order was ready to be delivered called and scheduled for August 6th. Now today is August 3rd and for past 4 days I've received text to get delivered scheduled now my date has been push out until the 17th because previous rep neglected to complete my order for delivery. Everyone so very not helpfull at all .

I ordered a bed and was sent the wrong size. Called customer service and they were great. Not a problem all we need to do is replace the rails. Good to go. Three weeks later I still hadn’t heard back so I called.

There was never a ticket submitted? Come to find out the ceo denied it. Unfortunately for me, I didn’t catch the mistake on the paperwork. He said it was my fault. The problem with this company obviously starts and ends this the top. Go somewhere else. You’ll thank me later.

Received a text order was ready for delivery, and a delivery. The prices is confusing for a large company like yours. Seeing the ratings of your support, I see that it's a waste of time to add any more details.

Furniture took 9 months and was delivered the wrong items. Then couch came with a patch a 3k couch with a patch notable too. Bed still not built or dressers it's been 10 months still can't get them to put it together and I paid 400 on set up and delivery.

Worst company I have more housed to buy for I will never ever ever ever go back.

00 dollars so we went back to the store we purchased the package Ashley Furniture in Eastland Center West Covina Any way we asked if this would be possible and they said it would just need an approval We have been back to the store three times already and it been about three weeks now and today we called the store and they were very rude and said as far as they were concerned the problem was resolved Well it’s not we have not scheduled the mattress to be picked up because we don’t want a nother one because if we do that they will just bring us the same mattress So

if you can see your way to sorting our problem out it would be appreciated all we are asking for is a store credit for the cost of the mattress how hard could that be yours sincerely Mark Overton 909-659-5825 or 760-884-1131 The…

I bought a 7 piece dinette set from Ashley and it took a year to get here. I was very patient and did not complain or ask for my money back. I ordered it in November 2021 and received it in July 2022.

Everything was good except for one chair, it had a snag in the fabric and I asked for it to be replaced. The second chair they brought the legs were uneven which caused the chair to rock. I called for a replacement and they sent a service person out and they put round a cushion underneath and said this was fixed.

00 for a non-defective chair. I have gotten push back at least twice and yes I am upset because as I stated before I was very patient for almost a year. The solution would be to replace this defective chair with a new one.

Someone from cooperate needs to contat me because this is…

Er ticket666727 sales order2068571724, pay Cash$ 2,300.68 at ashley furniture at 401 n jackson rd pharr tx, it have been 3 months and i still dont have my furniture deliver. I try to get in touch with mr. Chad spencer, but sadly no one want to give me that information.

I filed a complaint on my furniture. The technician came out 3 times 3 different ones. They were suppose to replace my sofas. They can't be fixed. Over 5 thousand, I just wanted the same ones. They never showed up. So I waited I had covid. Couldn't get out to take care of my affairs. So finally we I did go over to the store They said they are out of warranty. No crap. They should have already been delivered. So they gave me a number Which I got a nasty reply, please just check the store in Lakeland, Florida. All I want is the same 2 sofas I purchased. I for everything right, they are wrong. Please contact me back. Donna Barr 863 259 0850

This is horrible please help me the lakeland store has had plenty of time to take care of this matter. Thank you kindly

We purchased a sofa in Jan 2020, 3 months later the frame broke in 2 spots. Due to COVID it took them months to come to "repair" it. They also tried to force me to use the warranty that was pushed on us to buy!

) I then had to argue with Ashley's and said it is within the first year so I will not go thru the ins policy. They argued and I finally got them to send someone! It was prob 4-5 months AFTER we called about the frame.

So right off the bat we had a sofa we couldn't use for at least 6 months! The tech came and "repaired" it.

However he also left us a bag of the fabric used on the sofa saying we would prob need it (I still have the bag) well within another year the frame broke again and the entire sofa is falling apart at the seams (every part of sofa) and the Ottoman is so broken…

I will ups have given Zero not even one for the customer service. The delivery was supposed to be on 7/27 between 3-7 and the deliverer comes at 2 PM leaves by 3:01 PM and without information the next delivery will be 8/8.

When called Carolie, Escalations says latest will be 8/6 and like parrot talk sorry mam the deliverer will not wait for 15 minutes but customer spending almost 5k should wait from 7/27 to 8/8. Please customers like me do not get cheated like me.

Ashley customer service is the worst service I ever received from any other.

Purchased a bedroom set and the bed is too high for me to get in and out of the bed. The sales rep did not explain to me that the bed will be high with the type of mattress I purchased and the type of bed.

It was miss communication with the whole order. Never told me I could purchase the bed without storage so now the bed is becoming an issue with me getting in and out of the bed. I will send a picture of the bed and the step stool and letter from my dr that I need a lower bed thank you.

Please call me at (732) 309-6428

Paid cash for bedroom set received dresser waitin on bed parts since 09/21 . I have received headboard last year some parts were missing .. received parts just this week 7/26/22 .. they left them outside my apartment no one called to notify me they we’re delivered.. i will b calling store they said they would come put bed together to make sure bed parts are the ones we are missing ..

Thanks Michelle

We entered an Ashley store in Chicopee MA looking for kitchen bar stools. We will be furnishing our home also but the kitchen is done now. The salesman was so rude. Showed us one stool, reluctantly gave us the price, and proceeded back to the welcome desk in the front of the store.

We left and he did not even acknowledge us. Bought stools and will buy the rest of our furniture at Raymour and Flannigan. I will also suggest via social media not to enter your store.

I picked a nice firm bed in the store to be delivered, once my beer did arrive it was nowhere near being firm. Call to complain about it they said they would send a technician out to test bed and when I got close to that date they called and rescheduled, so far they have rescheduled three times and

I guess they’re hoping I will stop complaining and just except the bed the way it is. I have never dealt with a company that has such bad customer service, I called four times and mysteriously the call got dropped four times , Ashley furniture is not the cabinet to deal with

I ordered a couch from Ashley’s in Woodbridge, Va. I put a down payment on the couch and when they came to deliver it, the workers looked at my townhouse and said no they can’t do it. I offered to sign a waiver and to remove a lamp to give them more room and offered another option.

They refused both options to get the couch inside my house. They put the couch in the middle of the road, with the wrapping on and the pillows still wrapped together. The workers didn’t even attempt to put it into my house.

I am fed up and I just want the situation to be over so I canceled and asked for a refund. The store keeps telling me that my only option is store credit and shows me where I initialed in the contract.

The contract says word for word (attached) “Must have original receipt for credits or…

00. We called was told you have them in the store. We drove there to purchase it and pick up to take home but when we got there it was really a NO POWER reclining sofa and the flyer was wrong.

We drove approx 100 miles with a truck to pick it up that gets 10 mpgs. Now we keep getting blown off by your company by being put on permanent hold of hung up on numerous times. We also left a message to be contacted and nobody calls back.

Is this the way you do business because i have no problem giving you guys a bad review and filing with the BBB about false advertising to lure people in for bogus sales adds.

Bought couch, loveseat, and recliner. 00 for delivery. to 8pm July 27, 2022. 8 pm came and went so started tracking delivery last update was 9:40 pm. Still nothing at 10:15 got a call furniture delivery was 12 mins away.

Guys showed up with only couch, loveseat. No one called to say they didn’t have our whole order. Already paid delivery fee and sales tax. How do I get my recliner and are they delivering it today. Why is there no communication from Ashley.

We picked furniture that was in stock at local store! Someone explain what is happening

Hello I would like to make a complaint about an owner of the Beatrice NE location store. The owner as well as the assistant manager have been extremely rude since calling in about a manufacturer defect on a bed I purchased.

The bed broke in less a year. He blamed me for the problem and refused to resolve my concerns. His assistant manager hung up on me because I let them know they never call me back when they say they do.

Just a year prior to this the owner threatened me after a tv stand was sent to me broken and said I would not get a refund if it was not returned myself. It is a 1 and a half hr dr.

He has never been professional dealing with any issue that I have had an I am so disappointed this time again because he sent guys out to look at my bed which they could also tell was a…

I had my order scheduled for today, took the day off of work so I could be here for the arrival. Then I had to call after the time frame already passed and was told they canceled my delivery for that day and it would be another 2 weeks before I’d get my furniture.

Was hung up on by what they call a supervisor and wasn’t given any solutions. I can guarantee that I will NEVER do business with Ashley’s again, and I will go back to NEBRASKA FURNITURE MART!

First and last time I’ll use Ashley’s