AspenDental

I was a patient of Dr. Turkewitz at the Suffolk Va office located on Main St. My care began in January 2022 and part of my care included the purchase of Motto aligners which I had 22 trays and I completed wearing all of them as recommended.

When my final tray was completed I was given an appointment to be fitted for my retainer. The retainer was ordered and I was supposed to pick them up in October 2022 but before my appointment I received a phone call from their office canceling my appointment because Dr.

Turkewitz was no longer there and the office was closed temporarily and the case records were being sent to other offices and I would be contacted once they located my retainers. I have never been so disappointed in the way my dental care has been handled by this company and I will…

Today I went for my appointment and it wasn't in their system. I showed them the confirmation email that was sent to me, I was given zero explanation. I was turned away after waiting for MONTHS for this appointment. This is not the first time, this has happened to my wife twice now.

I am done being screwed, I am going full Karen on this. Next stop is a call to their corporate office, if I am not satisfied which I am sure I won't be, the next stop is Better Business Bureau.

I am also tempted to file a small claims case for lost wages and mileage for an appointment THEY LOST!

My son and I scheduled new patient appointments at Aspen Dental 5 months ago. We arrived to our appointments early on 12/8/2022 . All intake documentation was completed. We were in the waiting area for approximately one hour when I was called to the front desk and was told the dentist on site was not in my insurance network.

I emphasized to the lady at the check-in desk that five months ago when the appointment was scheduled, I was told they had a provider in-network for my insurance (FEP Blue). ” No one ever contacted me to share this information.

My son and I waited 5 months for an appointment that never happened and there was no courtesy or professionalism…

I have been in pain for over three weeks have been seen by 2 different dentist at aspen in Spartanburg sc and have called several times because my mouth still isn’t better and no one has called me back since Thursday December 8th. I have had to miss work for the past couple weeks and I’m self employed and i have paid over 200 dollars and still in pain I need this fixed and

not pay anything else or I will go a different direction of finding a lawyer because I feel like I should be better by now after getting a tooth extracted! I had my extraction the week November 13th. Casey Williams

00 dollars so I called them back and told them that the insurance said they are over priced then they called back and said they made à mistake well they need to get it together and give people the right amounts so please I beg you to check into this and get back to me I'm in a regent need to get my teeth done as they a re bad

On 12/07/2022. While in a luncheon meeting I am up speaking and one of the teeth of my lower plate comes flying out onto the table! Needless to say it was very embarrassing situation! I leave and go to Your Glen Burnie site where I ask to see office manager.

After a short wait I saw him and ask what they were going to do about this. He looked me up on the computer I suppose to see if I were an actual client. He didn't even know I still had a temporary plate.

Mind you I am paid in full, so he proceeds to tell me how I would need to come in and go through the process to get fitted for my permanent denture,which by the way is overdue not once was I notified for an appointment. I informed him that I understood the process as I had the top done already which I find subpar as they are already…

My daughter (college student) went to Aspen Dental and was told her total out of pocket payment after insurance coverage and an electric toothbrush was added into the bill. She was not asked if she wanted it and she did not request it…they just put it on her bill.

She told them she did not want it and requested her money back. This is extremely dishonest to do this to patients! Don’t automatically charge for something that the patient never requested! No wonder Aspen has a one star rating…. Shady business practices.

Lousy service,lousy dentures

I ordered classic Dentures and the upper and lower have 8 teeth on the top and bottom are different clothes of white the teeth are so bad I will not were them this was done at jasper aspen Dental !

THIS IS NOT the 1st time I have complained about the office staff @ Aspen Dental in Waco, Texas. The 1st time it was brought to the attention of the DISTRICT supervisor.

I am 66yrs old and NEVER HAVE I EVER had So Much trouble & aggravation of just Trying to get someone to answer the phone. And IF you DO get thru, you better PRAY they can answer your question or concern as you speak. IF NOT, they ARE NOT prompt in getting back with you. I HAVE been a ongoing patient of that location for over a year. I have NO PROBLEM with the Dentist. BUT I AM on the verge of finding ANOTHER provider AND TRANSFERRING my carr ELSEWHERE.

FYI ... I AM a retired healthcare professional with nationwide experience and exposure to medical office staffing.

I ALSO write reviews on google which HAVE achieved over…

Aspen Dental in Berlin DE keeps canceling my appointments. I use Salisbury and Berlin offices. They blame each other and all I want is my appt back. They will not oblige and instead tell me I have to wait until June.

I even was told to "find another dentist" by the Berlin De office

THIS IS NOT the 1st time I have complained about the office staff @ Aspen Dental in Waco, Texas. The 1st time it was brought to the attention of the DISTRICT supervisor.

I am 66yrs old and NEVER HAVE I EVER had So Much trouble & aggravation of just Trying to get someone to answer the phone. And IF you DO get thru, you better PRAY they can answer your question or concern as you speak. IF NOT, they ARE NOT prompt in getting back with you. I HAVE been a ongoing patient of that location for over a year. I have NO PROBLEM with the Dentist. BUT I AM on the verge of finding ANOTHER provider AND TRANSFERRING my carr ELSEWHERE.

FYI ... I AM a retired healthcare professional with nationwide experience and exposure to medical office staffing.

I ALSO write reviews on google which HAVE achieved over…

I am so very disappointed with the service/work I received in 2020. Account Number #12695382 I felt pressured every time I went there to decide and sign up for treatment and a payment plan. This was during covid and choices were limited to where you could go, especially without a dental plan.

Things I felt pressured doing and regret greatly: 1. Given an electric toothbrush under the guise it was being given, no mention that is would be at my cost – I should have been given a choice 2. Went in for one toothache to remove the tooth, had 5 teeth removed and ‘temporary partials’ made 3.

Despite numerous attempts at having these aligned I was never able to wear them and threw them out. 4. Beyond frustrated I did not want to continue with anymore treatments until I had the bill paid or at…

Well. Upper teeth are to small. I was born with less teeth. They decided to put all the teeth in so they all look like baby teeth.

Also harder to bite and chew. Lowers are to bulky and bigger than uppers. Have a hard sleer. I personally would tell people to stay away from Aspen. They don't want to hear what you are saying! I don't think that they really care.

Had a refund comming back to me. So Aspen put it on my credit account ( witch is paid off) 3 months and still haven't received any of refund. Just done!

I have been going to the Aspen Dental Office on Talmadge road in Toledo Ohio for over a year. I sat down from the beginning and talked to the Office person about what I wanted and what I could afford, after an hour I agreed on the service that we talked about got all my paperwork and left.

Before that I was checked over by the Dentist who recommended partials on the bottom instead of full dentures. Went back and had top teeth pulled and received immediate dentures. Went back and got bottom teeth pulled and didn’t receive bottom dentures until almost a month later and they were also suppose to be immediate.

Every time I went for an appointment I was charged for something and after mentioning it to the dentist, she never seen me again, I always seen another person in that office. After…

Not to get into details because of lawsuit. Don’t go!!!!!RUN!!!!!!!

Went in on an emergency basis due to a broken tooth. My regular dentist had not opened due to COVID. They took x-rays, and confirmed I had to have the remainder of the tooth pulled and suggested a bridge install.

Additionally I was informed of the need of a crown and 4 fillings. I was quite surprised with this, but I had not had a dental visit after the onset of COVID. Talked to Ms. Melissa Woodson, the Treatment Plan Coordinator who said I had such a wonderful dental plan (Physicians mutual) that we could get started immediately, and there would be no out-of-pocket cost to me.

She pulled this info from her computer and gave me a copy. The bridge prep was done, having to wait for the bridge to come, they started on a crown. I wanted Ms. Woodson to make sure she understood that I am on a…

I have had nothing but bad service from aspen and i have as them to fix mistakes they responded to me is always there sorry and they will take care or it but they do nothing. I cant believe this people they were do nice when i gave them 8 grand up front.

Now they don't want to help. Gluing a crown back on would take 10 min??

I seem to have had a similar experience to others. Volume oriented care. Very minimal time with the doc. Took payment for total services upfront. When the problems arose, the dentist was unprofessional and told the office manager to “not spend too much time on this”.

The office manager was trying to resolve the situation when she was cut off by the doc. In hindsight, googling the reviews and lawsuits, all very similar situations. Not a good fit for my family. Will never go to another Aspen Dental nor recommend.

I called Mid October and scheduled an appointment at Aspen Dental and they were able to schedule me for an appointment on 11/9. When I got there for the appointment the person behind the desk was instantly irate and said they no one scheduled during that time slot and I shouldn’t be there and I had to pull up my email and find the confirmation email they sent.

Then after they find my appointment they asked me for my insurance information which I began to looking for in my wallet and they tell me they will be charging me $300 payable by cash only before I can be seen since I cannot provide my insurance (this was never discussed or mentioned in any previous encounters regarding this appointment) but I was actively looking for my insurance card and do have insurance I just needed time to get…

I explained to your staff I had no dental insurance and would be paying Cash for my Service. I had some Dental thur my , but not to cover the implants. I told them I wanted a Zero balance. Well when I had my implants installed I paid the Balance . Then I went Back for a cleaning. I paid my share Zero balance. Now I have a $2000 debt with your Company?

I feel ad if I m begin Scammed? I would never have agreed to this debt. I Paid Cash the first year and the second year I had insurance. DeLois Moore 803 831 1534 I used the office on University!! I know that is the Get to side of town, but All money is Green. I feel as if I've been taken advantage of!! I will be writing a letter to the BBB.

I entered my complaint then your page disappeared so I do not know if you received it

I went to Aspen dental in 2021. I paid them over $30,000 and signed a contract. To get implants and teeth made Aspen dental got paid I gave them a $5000 check and the rest I financed through a lender.

My husband is the one who is paying it so he signed it his name is Alan Marrero. Now I’m coming to the end to do impressions and have my teeth made but here is the problem. The Coleman Alabama office is where I went and they are now trying to claim that my account is $4000 short and they refused to work on my mouth until I paid 4000.

I told them that we signed a contract with you Aspen Dental Cullmen, pad fully they are breaking the contract now and they’re refusing to complete the work. I said where is the money where did it go they are refusing to give me any answers they’re not returning…

I started going to Aspen July 2020 to get upper and lower partials it is November 2022 I still have no partials they haven’t done impressions I am financed through one of their companies they use I got the teeth I needed pulled out and I had a cavity that needed filled that was not on my treatment plan so after they filled my cavity then they tell me that I don’t have the money to keep going with treatment plan because of having a cavity filled and

I was informed the other day that the money is there and I need to make appointment so I called this is in Prattville Alabama the lady I talked to in the phone told me I would need to have my teeth cleaned since it has been over a year since I have been in so I proceed to tell her why it was because of them and the finance company or whoever…

I called Berlin office. I also have a tooth ache on bottom lower tooth in a lot of pain. I was told they cannot see me until November 7th. I know everyone knows what a tooth ache feels like. I ask to speak with a Mgr she said there is nothing she can do.

Did not offer to come in as a emergency. Maybe even put in for tomorrow. Then I asked and she stated you can try no guarantee I can be seen. So I drive 1 hour cannot be seen go home with a tooth ache.

I called Salisbury office they state they are booked with all walk ins for today. I was satisfied until today very disappointed in Aspen Dental, I did recommend you to people. Why do you send surveys if you cannot fix this emergency problem.

I did wait last time I was there they apologize because they had emergency. So why can’t I have the…

They gave me a price to have teeth pulled and dentures and said my part after insurance was a certain amount. 00. Said I had to pay my amount or set up payments before I could get my dentures. I did pay the amount. I was great. 00. I said I did. 00.

They said they took me off a special pricing. Anyway that’s it. That was in Rockhill SC.

I got replacement dentures from Aspen Dental in Athens TN. They made me some without a wax try in. On the top, the last four teeth are set in toward my tongue. It effects the way I speak and eat.

The bottom one is so small it looks like I have no teeth there, my lip is sunken in. There is barely any sides to them . Waiting to see if they are willing to make them satisfactory

i,m very disappiont in your service and staff in Steubenville,ohio , i being going there for over a year and they same me home not solving the problem.i been pain since i started going there,Your front desk receptionist Amy was very rude,and the manager her name is SPECIAL WAS VERY RUDE AS WELL.i wish someone would look in to this matter,my mouth hurts all the time, My name is RICKY ZOMBECK,I SERVED MY TIME IN VIETMAN ANDTHIS IS HOW YOU TREAT VETERANS.

I visited the Hinesville, Georgia location on 3 occasions. Each time I encountered a billing issue. The first time I was charged for an oral cancer screening I never received. The next time I was charged for fluoride treatment which I also never received and expressly asked not to be included in my treatment plan - I never received a refund for it either despite calling for months on end asking for one.

Only to find out my insurance wasn't covering any of my treatment even after Aspen Dental told me numerous times the visit was covered. 3rd visit, I make it 100% clear to the billing specialist that I had new insurance and that I want them to double check my insurance will cover my visit and

that there aren't going to be any surprise charges like there had been that last 2 times, and was…

I visited the Hinesville, Georgia location on 3 occasions. Each time I encountered a billing issue. The first time I was charged for an oral cancer screening I never received. The next time I was charged for fluoride treatment which I also never received and expressly asked not to be included in my treatment plan - I never received a refund for it either despite calling for months on end asking for one.

Only to find out my insurance wasn't covering any of my treatment even after Aspen Dental told me numerous times the visit was covered. 3rd visit, I make it 100% clear to the billing specialist that I had new insurance and that I want them to double check my insurance will cover my visit and

that there aren't going to be any surprise charges like there had been that last 2 times, and was…

Went to aspen dental for upper denture. They came up with treatment plan for over 9 thousand dollars. Told them I only wanted upper denture I was not having any issues with my bottom partial. Set up appointment for tooth removal.

During removal they started pulling bottom teeth. Told them no they said it was part of the plan. Told them I was in to much pain so they stopped. Made appointment for oral surgeon. Could not understand why they were pulling bottom teeth for upper denture.

Called to tell them I only wanted the tooth they had ruined removed and leave the others. The girl put me on hold, she came back and said the doctor said he can’t make my new partial without removing these teeth.

I told her I don’t need a new partial nor did I agree for you to make me a new partial. She…

Have had numerous times where appointments are screwed up. Not to mention we had 5 different dentist on 5 appointments one dentist basically said no time to fill cavities we need to just pull the teeth. Then after we get all this straight with now a regular full Time dentist.

My wife has an appointment at 1030 but email two days before appointment moves it to 1130. My wife has to work at 2 and we waited in waiting area until 1235. When I got her settled I went to talk to lady that makes appointment.

Another lady said can I help you and I said I need to talk to her. The lady I wanted to talk to was not on a call. The other lady said wait in waiting room until she calls you.

I politely said ma'am I need to verify something with her. She responded you can wait in waiting room. Very rudely.…

i have been waiting over two weeks for a refund check of over 1200 dollors for work i paid for up front and had to cancel be cause i broke my back, spoke to the office over to weeks ago and was told they have sent it out i am calling my attorny and file a complain with the bbb for un fair billining and who ever reads this complaind do not do business with them jason compolo

I am a patient of ASPEN DENTAL in Lisbon, Ct. I recently had my teeth cleaned and was instructed to use PARADONTAX after flossing, brushing every night. I noticed that my teeth were a little discolored. I called the Lisbon office on October 8, 2022 (they were closed).

I left a detailed message. Since I did not receive a phone call, I called your management, spoke with a MANAGER who told me the Lisbon office would call. I explained that I probably would not be home. She said that they would call and leave a message.

Phone call from Lisbon came but no message at all. I've become leery about the concern ASPEN DENTAL shows to patients. Ironically, they can't even get in touch with me but on the other hand when I have a scheduled 3 month appointment, I receive daily calls as a reminder.…

I wish I would have seen these bad reviews about Aspen dental before I reached out to them eight months ago. I’ve had the worse experience of my life and now my life is ruined as I can’t go out in public with the horrible dental work they did. I’m seeking a lawyer.

Aspen dental in Poughkeepsie, is literally the worst dental office I’ve ever been to . They jack the prices after you’ve started your treatment, the office girl Angela is disrespectful as is one of the dentist assistants . Literally the worst place I’ve ever experience.

They are just horrible all around .

I went in today for an adjustment on my upper implant instead I was told by the office manager that I still owe them $5000 for what the insurance didn't pay a year ago. I refused to pay it and how would they have done the work without payment from the insurance????

I was told by other lady that worked there last year that everything was paid in full and didn't owe them any more. I would like for my account to show paid in full. I will not pay other penny to them.

In October, 2019, Aspen in Casa Grande, AZ. put a crown on my front tooth, #9. The temporary crown fell off 4 times. I was concerned the permanent crown would fall off but was assured the glue used for that was extra strong, and that would not happen.

The permanent crown has fallen off 4 times, and I was told the post was too short to hold the crown due to my bite. This should have been adjusted when the crown was put in. This would be at the fault of Aspen.

I now have a temporary partial which Aspen credited me $1,000 which was the cost,of the crown. I feel the cost of anything to do with this should be covered by Aspen, including the permanent partial. In addition, #10 was bothering me.

Aspen took x Ray's and said nothing was wrong with the tooth but referred me to an oral surgeon.…

I recently had a procedure done at the lagrange office. The dentist allowed the office mgn. to assist, she obviously had no training. The dentist should have sent me to an oral surgeon, I lay crying in the chair ,(she said she couldn't numb area, I felt everything) the dentist is screaming at the office mgn, the dentist is throwing hand tools on stand, stopping often to open/close drawers/cabinets.

I bled for 4 hrs and have been in pain for a week. I now have 3 large open holes in my gum because she didn't put in any sutures. I would never have allowed such a painful, horrible procedure had I know the truth.

Please get a second opinion before allowing anything to be done in that office.

I have never seen such incompetence in my 83 years. The impressions they made apparently confused the computers because nothing they made fit. They made two so called permanent dentures didn’t fit and looked terrible. It’s hard to believe that I’m paying four thousand dollars for such shoddy workmanship.

I should have checked on why they weren’t listed with the Better Business Bureau!

I purchased a lower denture from Aspen Dental November 2020. And before the 1 year warranty a tooth fell out while I was eating. They lied and told me the warranty had past and I had to pay. When I produced the receipt they had to cancel the charge.

October 2022 while in the hospital 2 front teeth fell out. I returned to Aspen Dental and they charged me $238 to repair the denture. I am now paranoid about eating out and losing my front teeth. The representative for Aspen Dental was very cold in dealing with me on this matter and never said I’m sorry. I was livid.

I am being charged for service that was not done proper. I returned the dental I should not be charged for services. I’ll of my money should be returned back to me. mistakes was made on Aspen not it’s wasn’t the customer fault. Poor service

My dentures have left blisters in my mouth I cry when I put them in or take them out I can only wear them for a very short time now after paying 9 thousand dollars they send me a collection notice? For these awful things I want my money back I’m sure not paying another cent

Went to my 6 month check up and cleaning. Front desk said it would be 130 each for my wife and me. Insurance has always covered this and I have the same insurance I've been using there for years. Front desk said they have a new hygienist that does some kind of treatment that the insurance wouldn't cover and that they wouldn't take it off.

Can the hygienist do and charge what ever they want to make more money? They would not do the cleaning unless I paid what the hygienist wanted so I left. I don't see how you can keep patients like this.

This office at Chapman Hwy Seymour TN.

Not getting my implant crown in a timely fashion

I have done a lot of thinking about this. I got my new dentures on 6/20/22. I have been there several times and I still having problems with them. I don't want to complain but I don't know what to do.

I am just not satisfy. I can't wear my bottom teeth with no satisfaction. They hurt. I paid $850 for them. If I knew this I wouldn't have replace them.

Worst experience I've ever had at any dental office. I left in more pain than I walked in with & my issue wasn't resolved. All they cared about was getting me approved for a loan that I didn't need. Dr. Parris is the worst.

The office in Hialeah just sent me a statement of account that is completely wrong. 70. 70 I went to your offices looking for permanent dentures. I also needed an extraction and they recommended a cleaning. 70 but only the extraction was done.

May 17 they collected $500 to do the cleaning the cleaning and measurements of the dentures. A week later (May 24), another prepayment of $622. They had the temporal dentures done, all wrong. I had to come back the next day because it was hurting my tongue tremendously (I have email communications), it had no bite on it and it was ugly.

From then on, more measurements, more delays; I have been there six times already. They did a new temporal but two days later, I lost the bridge that was sustaining the right side. This was discussed with the…

Horrible customer response,wrong office appts, 2different wrong office appts made,missed both. Would never recommend Aspen dental to anyone!!!!!

I saw your adds on tv and had a personal referral to Aspen Dental, wish I had gone somewhere else to get work done. sold off my tools and my rv to get the money to pay for this in advance, not sure that was a good idea, but I don't like monthly bills.

lets start with what I call a bad exam, went for upper and lower partials, the dr. decided to use a bad tooth as an ancher tooth which then needed repair in order to install denture, not found in exam causing extra bill, now I am committed to the process so pay the extra bill.

Had two Drs trying to pull a tooth both unsuccessful, so had to wait weeks with a very painful mouth then Dr. was able to remove tooth and proceed. informed office that I don't do well with confrontations but needed to discuss this process with the Dr, so when I came…