AT&T

I could not explain the horrible service in 100 words. From the cell phone to the att tv service. A person from att came to our house asking to switch our service from Verizon to att. We agreed because my husband is ill and was unable go buy a new cell phone.

After switching our phones to att, the phone were so messed up I had leave my husband being ill and go to the att store to fix the issue. Plus was promised discounts, coupons, which we didn’t receive. Being at the att store, I decided to go with att tv instead of unverse.

What a nightmare that was . It would take me an hour to explain what terrible experiences they put me through. I don’t know how art is still in business. Worst company I have ever dealt with. I don’t want to give you 1 star.

You are a negative 5.

I called looking for guidance on rewards I was promised when I signed up for service, and was treated very rudely. " He offered no assistance, was sarcastic, and arrogant. He clearly does not want to associate himself with the company and take no responsibility for the service the company offers.

He did not provide a phone number for me to call for assistance, no offer to put me in touch with someone who knew something about AT&T. " Of course I mean the business, but as an employee, you normally take responsibility and "you" is commonly used.

That coupled with the fact that he offered no assistance or direction to help solve my problem was untenable. These are the types of employees AT&T wants? You might want to consider customer service training and higher employees who want to take…

They say ihave aiphone bull shit with one line and pay ridiculous price of 69somethingbutidonthaveaiphone .404-395-1015

I called AT&T to shop, considering moving my service, then reviewed your support, which is abysmal, which is being polite, and which reminds me of when we were with AT&T before and left because of pricing escalation and terrible support, which is apparently as bad if not worse than before.

Why would I switch service of any kind under the circumstances and why does AT&T not do something to turn the problem around? I'll work with my present carrier to see what I can do to lower my costs and stay where we are now rather than put up with the abominable reputation you have with regard to service.

You do a good job of breaking down costs, answering questions, getting people on board, then abandon them if what I read is even remotely correct. You should be mortified of your poor reputation…

I have a prepaid phone. I pay for my service before I use it. Because they are switching to 5G in February 2022 any call I make is rerouted to some customer service center with agents that barely speak English asking me to give them my phone number.

I would think any phone company would already known who is calling them?? Never in 10+ years with this company have I ever had to give them my phone number. In the meantime I can't even call 911 and I have regular seizures from a brain lesion.

AT&T better pray that I don't have a seizure before they lift the restriction off my account that I have already paid for!!!

I have been a client for over 5 years at Sprint company and I transferred to AT&T and bought 3 iPhone Pro Max phones on July 3. After 2 days I didn't have any internet at my phone. (678)615-9425. When I contacted the customer service his name is John he said that this number was signed under a plan that worked 8 years ago. How was that possible to transfer new client on this old plan and send me bill that is $1187.76 Are you serious? How does AT&T work so unprofessionally. I am so sad to experience this from AT&T

Best Regards Spartak Grigoryan

Visited store 67H6 in San Marcos, CA. 00 worth of minutes. We are not big users and find that buying minutes works best for us.

Also had a new phone and needed a new SIM card. 00 of minutes plus a new SIM card. Balance of existing minutes were to roll over into new minutes. Next day, phone didn't work, no minutes! Returned to sore, Cody no longer employed there. 38 charge went.

I ultimately found it went to: ARC TEAM 1640 ATLANTA GA. Evidently store 67H6 is a Blue Link store operated by that organization. Why no minutes showed on our phone after the charge, no one knew. 00 of minutes again.

Told manager Dave I was going to cancel the first charge since no one knew what it was, he agreed. My next Citicard showed a conditional credit. the following month it was reversed. 00 in minutes.…

The reason is that I am trying to get help with customer service for mistake and unprofessional way of of getting my daughter to upgrade her phone not been honest and wait to the end of the transaction to inform her that her phone was damaged and it didn't qualify for the promotion

Went to a local store to purchase a phone . I sat in there for well over an hour. Wasn't ever spoken to by the one customer service associate they had working the store. I was simply trying to purchase a phone out right but couldnt get seen before closing time.

Seriously considering switching carriers and letting my bosses know ( they also have a corporate account with them with over 40 phones for employees) to get them to switch as well. The lack of service at these stores suck.

I pay $300 a month for 4 lines, two iPhones plus watches. My connection is so terrible in Colorado that I often just turn my phone off. God forbid I wanted to hike without worrying about a working phone. This company is ignorant in pleasing consumers obviously.

I will be switching services the moment my agreement ends, and I recommend this company to NO ONE.

00 I was shopping with my daughter and there was also three other customers there after I decided what I want to do because there was two signs up in two different spots saying the iPhone SE was 159 I called the store clerk over there after I told him what I wanted he took those signs down said he could not do it I said you didn’t pull that down until I said something and I’ve been standing here for about 20 minutes trying to figure out what I was going to do he said I can’t do it a customer behind me said that was your all’s fault you still have to give her the phone for $159 he wouldn’t do it Just letting you know that you lost me and

you lost three ladies that was in behind me because they was going to do it too because that was a really good deal but because of the way he acted and…

Store location ar ABQ. Albuquerque. 2hrs waiting time to see a rep. It’s not possible to be any slower functioning staff

I went into a texas location and a manager was telling other employees how she had bedbugs and has not treated and has had them for awhile. I was shocked and walked out. She is putting so many at risk by knowing and not doing anything about it.

She can bring them to the store.

Due to my location I must have DSL as opposed to another service. It has been fine for several years. On June 5, 2021it stopped working and on July 8 there is still no service. It started as an outage and is now down to about 47.

The amazing thing is what they go through to give out any information at all. ) dept and a number of others. Yesterday I was told that no information could be given. All I want is my internet service and am made to feel that it’s really none of my business.

They do insist on being paid, of course. There is no recourse other than to switch companies.

I upgraded my phone 4 months ago, I have yet to receive my trade in. I continue to be charged large amounts of money every month and every time I call, they tell me how they fixed the problem and it will be corrected on the next statement, when I get the bill for the next statement it's even larger than before.

I feel I am being taking advantage of because If I don't pay I will be penalized. If this is not corrected, I will have a penalty on my record.

My phone screen went blank, 615-430-4847. I wanted to upgrade and trade in but ATT store would not because screen wouldn't work. Was told to file claim and get refurbished phone, which I did. I was surprised to see it was $200 even though I had insurance but went ahead with it.

When my refurbished phone came I couldnt, transfer information because I couldnt see screen. I had to take my phone to you break we fit it store, owned by ATT. 00. Once the screen was repaired I didn't need the refurbished phone.

I returned it, acknowledged as received by ATT. I have been getting the runaround just trying to get my $200 back . AT&T says its an insurance problem and Insurance says it an AT&T problem. After being transfered back and forth for 3 and 1/2 half hours I was disconnected.

my case number…

I am very disappointed in the customer service department at ATT. I called three times inquiring about my landline phone bill and the credit I was owed. Each and every time I speak to a customer service representative and explained to them the purpose of the call; I am put on hold for so long, I must hang up.

As a matter of fact, I'm on hold as I am writing this complaint. The initial hold time was quoted for three minutes, my phone is reading 19:01 minutes. Please feel free to call me back at 314- 731-3122 to answer the simple question regarding me having a credit on my account or credit my bill. Thanks!

Hello I called on last Wednesday to transfer services, what a nightmare. I was told a tech could not come out until Tuesday July 6th between 11-1pm i advised i work from home and wanted something sooner was told due to the holiday could not!

So i decided to call on Thursday another bad choice i was on the phone 4 hours nothing was resolved, very disappointed because i was transferred around and not manager could help not one supervisor could help!! So now i was told on Friday it would be the 8th of July due to the order being canceled twice not by my request.

Then i kept saying this is unacceptable i work from home and need my services no one cared i was told to use my hotspot !! That’s a joke as well it doesn’t work well !! Now i have two iPads two cell phones and home tv and internet…

I called at 8pm today 7/5/21 as I was going to use them for a bundle. The website wouldn't let me finish and had me call an 855 number for wireless who transferred me to the tv team. I spoke with Marcus, advised him of my issue and inquired if my order came through.

I didn't have extra time to spend on the phone giving the same information over after I was given a deposit and monthly amount. He advised it hadn't and said he could put the information in if I waited another 10-15 minutes.

I clearly said I didn't have the extra time so I explained to Marcus I didn't have the time yet again but I will just submit the Xfinity offer that I had saved in another cart. Marcus decided to hang up in my face not knowing my husband wanted me to just sign up for service the next day until I explained…

In February my wife and I went to the at&t store on 24th st and main st in Norman, OK. , to upgrade our phones. The associate told us that we would need to add a third line to meet the requirements for the upgrade.

The associate told us that we did not qualify for the Samsung s21 and that we did for the Samsung s20fe. The associate added the upgrade on the new line. We specifically asked about if we would be able to still have HBO and the Hot-spots just like before and were told yes.

We have been trying to have the added line canceled and the installment plan put on the correct line for the past 5 months. Each time we visited the west store, we were told that everything would be corrected on the next bill.

We are seriously considering paying off the phones just so we can switch to…

I’ve used your restroom before and needed to go today was told no I asked because of covid she said no they never let anyone use restrooms . Was going to get 2 new upgrades but after she said that I decided to leave . I’m thinking of switching to a new phone company just because of that .

My problems with Customer Service began almost immediately. I wanted to have my landline phone disconnected because it had just gotten too expensive. I wanted to keep my internet. The first girl I was talking – Ana - to had a very heavy accent; I could barely understand her, & I doubt she understood me, either. I was on the phone with her for at least two hours. Ana said she could get me a “good deal” with a modem upgrade to 5G that would cost $65/month & a new cellphone upgrade that would only cost $1/month. The next girl I talked to later – Alexa – also had a heavy accent. I think we were going through the details or something. We were on the phone for at least five hours. It was cringe-worthy, because we both had trouble understanding each other.

I got my modem & cell phone in the mail…

Several months ago I met with Rachel at your Crown Point, IN location. Before switching carriers I asked if my bill will be the same each month because this is a major reason for switching. I was told yes or at least within a few dollars. But my bills been different every month.

I’ve been trying to call the store for answers but neither Rachel nor the manager have ever called me back. I’ve left at least 7 messages over the past few months.

My work schedule makes it next to impossible to make it to the store which is why I’ve left messages asking for a call back.

This is a leadership issue. The manager of the store should either be forcing his employee to call me back or he should call me directly.

I switched carriers under the assumption that I would be receiving a certain level of…

Worst customer service experiences I have ever experienced. There is a constant difficulty to understand what they are saying. Each person I talk to says something completely different between yes I can or no they can’t or I need this information to complete.

ATT SERVICE IS T EVEN ALL THAT GREAT WITH CONSTANT OUTAGES. Frank in the wired phone department is a complete idiot and refused to allow me to talk with a supervisor. If the customer is the best part of ATT then they should learn how to treat them.

Horrible service. Poor internet and tv pixelates every evening fri 6 to 8. Have to reset our boxes multiple times per week. Ready to make a change.

00. 00 and up because for some reason I was put on 200 minutes. that was in the old days. Every time I talk to some one I get the run around. I just gave up. Let me quote a say you have on TV.

Every one is charges the same price (wrong) I know this for a fact. I have talked to friends no one has the same price, no one. I have tried to get the minets taken off and to know avail this has happen.

I get your ads and none of them add up to my price. I have a big complaint about how we know what we get. I never saw the price all I was told it would be $97,00. I beleived her.

nothing but her word and I got took. I am 88 yrs young and I sold merchandise for 40+ yrs and the customer always had an invoice of the price. I never had an compliant. You can't say that your company.

I just looked it…

Thank you for your racist commercial showing a black woman making fun of the white woman using a permanent marker. Your uber liberal marketing department did a great job. I canceled ALL my ATT plans today, ALL OF THEM AND I WONT BE BACK.

Perhaps your next commercial can be packs of whites attacking BLM activists and stealing their att phones

I CANCLED MY SERVICE BEFORE IT EVER STARTED. THEY MADE A APPT. TO COME INSTALL, NO ONE SHOWS UP. I CALLED THEY TOLD ME THEY WOULD COME OUT 2 WEEKS LATER TO INSTALL. THEY CAME AND COULD NOT GET THE INSTALLTION TO WORK I TOOK MY DEVICES TO UPS TO RETURN I HAVE THE RECEIPT I HAVE BEEN CHARGED ANYWAY.

IF THIS IS THE WAY YOU DO BUSINESS!

I AM DISABLED AND LAST AND LAST SUMMER I FELL OFF MY BACK PORCH AND HIT MY HEAD ON THE CEMENT I WAS OUT ABOUT 20 MINUTES. I SCOUTED OVER GOT MY PURSE AND CALLED MY NEIGHBOR. I had blood all over me and he wanted to call an ambulance and I said no I can’t afford one.

I called a friend she took me to the ER they did a CT, x-rays, labs; Sewed my head and I had a broken rib. Jayhawk on aging suggested that I get a life that I couldn’t afford, since I am only on social security they suggested a company call “My Buddy” our of Wichita KS.

I called them talked to a nice lady and I was in tears. She called me back on her own time and said she wanted to send me a little something to help me and I thanked her but I said no.

She said she had prayed about and she said in her heart God spoke to and…

I have talked to four representatives, each of whom told me a different story, and at this point, I think there's an issue of consistency and transparency from AT&T as a company. I was a happy customer before these last two weeks, and am now very frustrated, and as a lawyer, am distrusting of the paper trail the company creates for its customers. I lodge this complaint to ensure it is in the system.

On June 23, I called and talked to a representative to cancel service at my old address on June 27. He told me I could transfer instead, that my equipment leasing fee would be waived, since I wasn't paying that on my account, and that I would have a lower rate than a new customer , which my housemate at my new home is. My housemate had already setup AT&T internet at the new home at the time,…

On 5/25 I went to an ATT Store and wanted to add my wife to my existing plan that had 5 lines and 4 of which were used. I was told there was an installment plan on the unused line although that line had never been used.

We then added a 6th line and changed the additional line to a watch line in order to maintain the promotional discount on the installment plan, as advised by Rhonda on your customer care 611 number. I then got notified on 6/29 that because the watch line had been changed that we were going to lose the promotional discount on the new phone unless we changed it back to a voice line, which I have now done.

I spent 3 hours and 20 min on the phone with customer care just to tell me there was essentially nothing they could do to honor what the employee told me and implemented in…

I tried to do simple things like transfer my plan over to prepaid because it is way too expensive. I was paying close to 73 dollars a month for 4gb of data that barely worked most places. While I was trying to transfer, I talked to the loyalty department first.

They then transferred me to Julio on the prepaid department who then transferred me back to the same place. The whole process was annoying and I’ll never be able to work with them again. I paid way too much money and it is infuriating to not get at least good customer service for those payments.

i need a call from a supervisor. I ordered internet. It came via fed ex and i hadtold the sales person from the eginning ineed a tech. Ihave had hoorrible service and this is the beginning only. My hone number is 850 899 2232.

I will explain the entire situation again when i receive a call. Thank You.

I was sold 2 new galaxy s20 note 5 g back in September of 2020. Was told the phones were free with my old phone trade ins. Sales person said i would receive a box with return label for my phones.

Well that never happened so i put the old phones in the box the new phones came in and put the return label that was sent with the new phones on the box. Walked it down to the end of my driveway and handed it to the postman.

So i have been calling every support number at@t offers and they keep telling me that they can't find my old phones so here we are in almost July of 2021 and i am paying $200 a month when i was told my bill would only be $120. THIS HAS BEEN THE WORST PHONE BUYING EXPERIENCE I HAVE EVER HAD.

All i want is to pay what i was told my bill would be and i keep getting circle…

I am an existing customer. I have my wireless, internet, AT&T TV and a line line with AT&T. I went to the AT&T store near my house at 9516 Riverbend Village Drive, Suite J1, Charlotte, NC 28216, (704) 971-7490. I was interested in upgrading to 2 new smart phones and and a new wireless plan because I was told that AT&T would not support my existing phones after 2/2022.

The customer service guy at the store said they had a deal where you can get an XS Iphone for $1 a month for 36 months if you get an unlimited plan. I told him that sounded good and that I needed 2 phones and 2 lines.

I told him that I worked for Duke Energy and he said I would get a $10 a line discount. While he was doing the application I asked how much the unlimited plan was and he looked and said around $100 a month and…

If I could give negative rating I would. Spoke to multiple technicians with no resolution. A technician came to start services for our neighbor and in the process ended up killing our Internet and he won’t even stop to diagnose and let us know what went wrong all he said was call AT&T to generate a ticket and they will take care of it.

He was like tell them you are mad and they will help you send someone as soon as possible. I called AT&T and a pre-recorded message said someone could come in as soon as Thursday which was two days from now.

I just spoke with the technician and then technician looked into this and he said there was no appointment available until Monday which was one week from now. He said he was talking to his manager and then after I forced him a lot he said the best he…

over billed me. and will not tell my why owe this money?

Switched over from xfinity due to a myriad of issues and now having an even worse experience with this pathetic ATT. Remote always gets stuck and can't even control volume, channels, or even power off the TV with the remote.

Internet goes out randomly even though I'm supposed to have 300 MBPS. TV channels are laggy and I'm so disappointed with this company that I'm angry at ATT people in public, I can't even stand their faces now. I would leave in once second if it wasn't for the trap that I'm with the two year contract.

They are so nice to you when you want to switch over to them but are the devil when you want to leave.

Hello I'm writing because I'm a customer and I'm very upset so I was told my account was eligible for an upgrade so just to make sure I called customer service to confirm and yes they confirmed I was they also mentioned to that I can also do the buy one get one free apple watches and they can waive the one time activation charge and

since I am a nursing assistant I can also get 25 off on bill which was amazing however because I called while work I didn't have my card information on me so I asked the representative since I have a at&t store across the street she said yes I asked will everything she said be the same promotion will be the same and

I have nothing to worry about but the was completely false I really need to speak to someone I'm so upset and feel lied to and would seriously…

I paid my bill early .and have no data as of now.complained and talked to supervisor and she said I had to pay 10 more dollars to receive my data that I already paid for.so paying my bill early was not excepted.still have no data.i pay 40 a month for 15 g s.and phone services.im really pissed off and confused about why I have no data after paying my bill.

Iam complaning about the service here in Greencastle Ind. , the last four times i was there they wouldnt help me , they said to call the company and let them help me, iam hard of hearing and can hear good on the phone.

iam getting ready to cancel this service if i dont get some help. my phone number is 765-720-3625. IM NOT ONLY ONE

This is just insane. I scheduled an appointment 10am to 12pm waiting for them until 2 pm they didn’t show up then I called they promised came until 5pm no luck called them again they said for sure until 8pm and again they didn’t show up.

Just waisted my all day. Don’t use this company

Fiber when out on June 13th, servicemen came out on the 14th, and two times after that, still no wifi & TV cable not working; The fiber line need to be rewired, each time they (the wiring crew) said they did not get the ticket and or didn't show up at all without a call!

Now it June 25th, it was supposed to get repaired, but again, no show! Simply put, the worse field service of all times! Not it's scheduled for June 29th! Stay tuned!!!!

So today I went to AT&T store at butlers plaza gainesville, Florida to move my existing number (352-215-7857) to AT&T prepaid plan. I along with 4 other were interested to move into a family plan. While others were able to successfully switch to AT&T, the representative Gavyn was not able to move in my number from H20.

He said that H20 is a reseller of AT&T and hence I need to transfer my number by calling into your customer care 888 898 7685. When I called them to do that they said I need to have a temporary number with AT&T in order to transfer my number from H20 to the temp one.

The people at the store opened an account for me and charged activation fee of 15$. So I again called and was told that I need to have a plan with my account and told me to pay for a plan before they can…

I was lied to inorder to sale a phone and when the lie didn't work out and I wanted to return the phone I was told I would have to pay the amount on the term of the phone. I don't understand why I have to pay when I was lied to by your rep. I just want to drop the new phone, put my service back like it was before the lie.

At&t representatives lie. My business phone service was supposed to be bundled into a Uber de account, they changed my business phone number. I had the technician come back and check my phone and asked him to put it back the way it was before he connected the phone to the internet.

He told me he could not reverses the service order after it was already done. My restaurant phone is now inoperable for 10 days. I’m going to loose thousands of dollars of business. I was just trying to get everything on one bill.

They’re whole company needs an over haul. Everyone lies. No one knows how to answer quest or route the calls to the appropriate department. I’ve wasted 7 hours on the phone.

For AT&T Wireless: 1. Cell phone # 469-222-6455 2. Had Apple iphone 7 that stopped working - took it into AT&T store 2701 N Belt Line Rd , Irving, TX 75062 3. Manage told me I couldn't replace that phone with similar one - needed to purchase new phone - Apple iphone 12-PRo - Which I did 4. 4 weeks later, I lost the 12-Pro and went through insurance you provide 5. Shortly later, i get a Apple 7 in mail. Called insurance again and when asked if I could keep the 7 model, told me ok - but still would be charged for 12 pro_

Complaint, 1. If manager had told me I could call insurance and get replacement 7 model, I would have done that 2. I think AT&T practices deceiving sales practices to sell new phones. 3. I should be given credit - or ability to return 12 pro and get one of the 7 models at…

It’s been more than a month since I called to complain that my receiver was on the blink. Technical services assured me that they conditioned the line and everything was fine. A few days later I called back saying I experienced the same problem and then I lost many hours a viewing.

I was told I would be compensated. A month has passed my system has been out of commission for more than a week. I finally found the time to call and demand that I would get a new receiver. They still resisted until I became belligerent.

When my new receiver arrived it worked perfectly. Was all of this necessary? What about two weeks of lost service? I demand credit and I demand an apology. I will go to social media and explain the same situation if I am not contacted.

This is not how customer should be…

AT&T

Two cell & two iPad accounts switched to T-Mobile 2-12-2021 This was done in the T mobile Store. After I indicated to the AT&T person that I wanted both cell phone and both iPad lines transferred to AT&T, the T mobile person worked with AT&T to transfer each of the four accounts Once the phone transfers were done, the AT&T SIM cards were removed and destroyed, T mobile cards installed, and functionality confirmed before leaving the store.

-There was an auto charge on the account that I initially believed reflected the balance of the now closed accounts. When there was a second charge, I determined that we were still be charged for the iPad lines and contacted AT&T. There have been multiple calls since. They each take 30 to 70 minutes.

-I am unable to locate exact date of first…

I returned receivers that still show on my bill. Spoke to representatives on 24 May. As of 24 June I am still being billed for 2 receivers when I only have 2 It only took 5 hours on the phone to reach someone who promised a resolution that still has not happened