AT&T

If I could give 0 stars I would I have to tell you Direct and AT&T has to be the worst companies out there. Customer service based in India, Product is entirely too expensive, Jail bait contracts. There is no need in trying to call CS they don't understand a word you are saying. I totally dislike this company I never mind paying my bills but this company is such a rip-off. Oh and did I say I got harassed during the pandemic (Covic). After I was late paying Direct they had the nerve to e-mail me and tell me I hope you are enjoying the service but if you don't pay your bill we will disconnect your service. Thanks Direct, Thanks AT&T. My contract is up in October don't worry I will be leaving just like the 80,00 people that left last month.

Very unhappy customer

Moved 11-16-2019 from IN to FL Moved 1-2020 from FL to IN

Account #145787738 Promotional monthly price $45.; but never billed correctly, called every month to be fixed, in 1-2020 ATT send me a e-mail stating service was going to be $45./month but still the problem existed and the bill was for different amount. in 3-6-2020 again the account was reviewed and was told that the service was going to be around $50. Unable to fix the problem over the phone, I have been calling ATT since November 2019 every month, at least twice a month, and stay on the phone for more than one hour, every time I am told the problem is fixed, and again the next month the bill is for $137. I am unable to cancel the service, because your CS states that I am under contract and I have to pay the remainder of the…

00(or a flip phone). Then was told to go home and switch my info over with a cord that did not work. He said he was not about to stay and do it for me it was closing time. I am 61 years old and know nothing about this stuff and told him that.

He was like a squirrel couldn't sit still and was very jumpy and very rude. My sister went in to the store with my old phone to fix it for my elderly aunt, and she was told to go to Wal Mart, because he couldn't get the phone to work correctly.

when she did she found he had the sim card in wrong. This guy is arrogant and rude and we both tried several times to get the store manager name and he always answered the phone and refused to give it to us.

He also would not give us his name just kept saying what do you want. The store is in Athens Alabama…

Spent a total of 9 hours in to days. Service with Direct TV not working, Tech came out they can not offer any solution to fix service.

After my husband passed 1 27/2020, I called and asked to drop2 lines and a tablet. Next bill showed they had not been canceled. I called and was told all was fixed and by the way it would be much cheaper to add a tablet now.

I said I can’t afford a higher bill. 64. Paid that amount last month. 49. 49. i ha e been lied to and over charged. AT&T can not be trusted, I’ve been a customer for well over 20 years and I am going elsewhere.

AT&T employees will take advantage of widows and can not be trusted!

NO SERVICE/NO TV/NO INTERNET I AM FED UP TOTALLY FED UP/I LIVE ALONE, I HAVE NO FAMILY YOUR GREED IS DISGUSTING! EVERYTIME MICROSOFT/OUTLOOK FIXES THE PROBLEM AND THEN YOU YAHOO MESS IT UP ... SORRY DOES NOT MAKE IT I AM FURIOUS.

I WILL NOT PAY MY BILL UNTIL YOU FIX THE PROBLEM TOTALLY DISGUSTING TOTAL GREED I HOPE YOU CHOKE ON IT

Why am I experiencing so much static on the phone? I can barely hear what is being said. This started happening 4/14 and is still happening today, 4/15! You charge an exorbitant amount of money per month for crap service!

Miss-communication there was never any notes brought up about all the times I called and the delay of text messages and not receiving voicemail , they kept on telling me to troubleshoot since 3:00pm central standard time all the way through 10:35pm central standard time. I put the the sim chip on my old Iphone 7plus from my new Iphone Max pro 11 ... Again !

the sounds on my phone are not working in the text messages or anything... I was like then its probably because I got only two bars on the phone and my wife has full bars on her phone.... I am extremely upset about the whole process...

the way I was treated as far as trouble shooting for several hours with no resolution and I need my phone for important phone calls especially in this critical time we are all having. They did not offer…

no one at this company seems to know what they are doing and dont seem to care ive been trying for 2 weeks to get internet instaaled in my home they constantly say they dont provide service in my neighborhood. but i have an at&t tower in my front yard several of my neighbors have at&t they say we will escalate issue one week later still nothing very poor customer service

I had att Rachel support help change an email (sbcglobal) password last evening. Password was changed but when entered new password in iPhone and iPad tells me cannot get email pswd foe sbcglobalis incorrect, along with various other messages. The only thing that changed is the password.

I am still unable to get my email unless I go to the website. This is not acceptable. I was on the phone several hours last night and almost 2 hours this morning I've been transferred at least 3 times so far this morning and still no resolution.

I am frustrated, furious and my next step is FCC complaint. I need someone who can fix this. I had this happen several years ago and it took almost a week to fix. No one is even taking ownership for this fiasco now.

I would like a return cal, today, April 19 to…

The company misrepresented the plan they were selling me. I was then charged money and instead of fixing the issue they proceeded to charge me for services that are unused. I will be looking to cut ties as soon as possible with a company I have been with for 16 years.

March 18 2020. Either an incompent or liar with ATT promised me a cheaper plan with hotspot. 00 did! Such a garbage experience and a waste of time. Time to find someone else. If I could have given them a zero I would have. Such idiots!

They sent me the wrong color phone. I was never able to reach anyone in customer service by voice or live chat. I understand COVID-19 has interrupted customer support but it also prevented me from returning the RED phone to the post office.

Now I'm stuck with a $800 red phone. The one color I hate is red. I would like AT&T to send me a blue phone and a shipping label to return the red phone. I also want AT&T to send me the screen protector at no cost.

Billing - I have tried 5 times to reach out to billing -- never made it. The sixth time I talked to billing after holding for 36 minutes. 99 after I told her that I had spoke one time back in early March to remove all the movie channels.

He did remove the HBO, showtime etc, but failed to remove EPIX. Shortly after that somehow we got disconnected. 99 for EPIX. We will have to wait and see.

Dear Customer Care representative,

I attempted to get on-line support on 4/5/20 at 10:30 pm and was directed to express my concerns via chat. It was a horrible experience, because when I completed detailing my concerns, I received a text asking me to express my concern in fewer words. I copied and pasted my text, which is stated below. I need resolutions to my situations. I don’t know why my phone order was cancelled and why I was directed to the “fraud management unit”. I would appreciate a response to this message as soon as possible.

Me: I have two problems that I need help with. The first, the lighted panel on my home phone has been reading “check line” since 4/2/20. I have been unable to use the phone since last Tuesday. The second problem is, on ¾/20 , I put in a request to…

How long I been with a AT&T customer I went on April 2 2020 I bought the cell phone at wal mart downtown and on April 2 2020 I knew my cell phone was lost and I went to the AT&T stores and they said that They can't suspend my account and I just reload a stupid $35 prepaid on my stupid phone that lost !

I want to cancel my service but there said I have to call the toll free number I hate the following at &t location Two AT&T. Ala Moana center. I want them to shut down for good ! One on kapional and kamakee - this one is Been disrespectful to me dosent want to help suspend my service or cancel my AT&T account I am so hurtful by this !

That I want three of that AT&T to not service the community too bad

I am a disabled Senior. I've been on hold for customer service more than 15 hours this week alone. Now, I'm as mad at hell for me to be treated like this! I purchased the phone and service March 6th.

I've been trying to get help ever since. This handset and it's charger have not functioned properly since day one. Your customer service reps have hung up and even kicked me out of the Corp. store in La Quinta CA and threatened to call the police on me!

I am very disappointed in ATT, you're not the same company I grew up with in Dallas. My grand Uncle owned WFAA TV and the Dallas Times Herald for many years in Dallas. His sister, my grandmother, taught me to not put up with any bullshit from anyone.

Your Corporation has gone to the rats, just like everyone in Palm Springs, where I've been…

Cancelled my ATT account on 2/15/20 and paid outstanding contract balance but I am still being billed monthly. ATT withdrew many directly from my bank account form March and just received an invoice for April.

I have been calling ATT customer services to resolve this but I keep getting shunted form dept to dept and waiting for literally hours and to date no resolution.

I called ATT on Saturday 28 March to inform them that my phone was broken and that I needed to order a new. I walked through the process with the agent and when I got to the terms and conditions, she had to send the T&C link to another phone associated with my account.

Tis was due to the fact that I could no longer use the broken phone that I was calling about. She stayed on the phone with me and verified that I in fact accepted the terms and conditions of the order.

On Monday 30 March, I noticed that the order status still said working on the order. At about 1600 est, I again called ATT customer service and spoke to an agent about the status of my order. I also asked if their was anything else I needed to do to ensure the order was successful.

The agent verified that their was nothing…

85 for 3 lines. We have no cable or dsl in our location. They simply want more devices or services to do anything. I will never use any service in the future.

My name is Debra L Ceol. Account 253367387. I'm a disable veteran living on a fixture income. I been a customer of ATT since 2001 wireless service. 00 for a year this was in October 2, 2019. 51 I called and talked with (Tiki)she told me she would sign me up for the new promotion that would cost me 115 plus taxes that would be 133.

90 I called and asked why the bill when up and (BJ) told me the price when up and I…

I have been forced to contact AT &T every month for over a year, because my bill is never correct. I don't expect internet and TV for free, but it would be super if I did not have to contact the company EVERY month to straighten out my bill.

The actual service (tv and internet ) is and has been very good, however, getting someone to listen to me and help me without telling me things that are not true is impossible. On February 22, 2020, I called to inquire why my bill went up about six dollars a month.

I spoke to a woman in the Philippines and got no help at all. I told her I was going to cancel and please tell me what I now needed to do. She transferred me to Isaac who was in Mexico City.

He looked at my file and saw that I have had to call monthly, including getting billed every month…

Can not get service put me on hold an hour on a minute phone.no help disable senoir. Still no service.

On 3/3 I placed an order for an upgrade for myself and a second phone and phone line for my husband. 56-831000020284957. Was on the phone for two hours with Donald. Before the order shipped, it was canceled. 3/9 I replaced the order with Mya. 56-807000014946904Cancelled again.

3/13 Spoke to Ken and Alexander. One told me that it was because of Corona that it was canceled. The other put me on hold and never came back. 3/16 Live chat with Brandon B. Another almost two hours. He thought this time it was cancelled because the shipping was going to a PO box, so we used my physical address.

) Told me all was taken care of. New order 56-837000013712128 and 56-837000013712032. You guessed it. Cancelled again! This time I had someone tell me it was because the addresses didn't match between my…

My account has not been merged and has cause a financial burden. I have recorded calls and I don't feel appreciated. Mt internet bill is high as hell and supposed to be merged with my cable to be $40 a month.

I have spoken with several reps and none of them has did what they said they would. I believe I am a victim of financial fraud.

My account has been closed since January, I am still receiving bills. I called on the phone twice cancelling. Sent them a letter with my final payment cancelling television account. I have sent them evidence in FB messenger clearly showing account was cancelled. I tried uploading the evidence here was not able to.

Their sled and dish are still here on the property. They have been asked to please remove it. I am charging them $30 a month for storing their physical and intellectual property. I have politely asked them numerous times to please remove their garbage from the property. I have asked them numerous times to please STOP causing me Emotional distress. As it has already had a negative effect on my health. They continue sending me bills each getting larger.

I noticed this morning that I hadn't gotten any email for over 24 hours. I usually start my day receiving comics and have been for at least 13 years. Today nothing. I then tried to email myself, again nothing so I called ATT service. The first 3 people I talked to tried to help. The 4th person Cesar did nothing at all. I admit I was getting pissed off by the time I talked to him as I was supposedly transferred to technical support "who could fix my server". Instead I received another voice message. I finally got Cesar, after being on the phone with ATT for over 3 hours!

This Cesar said I had to change my password. I had already done so 4 times so I say no. I told him he was supposed to be able to help me by fixing my server. He said nothing could be done. When I complain to him (I admit…

in 2017 I got the buy one iPhone get one free by adding a new line but I didn't get it for free end up paying for two phone and call numerous time and said I was getting credit for the phone but that wasn't so there was on credit going to my account now the phone are paid for and they don't want to do anything about it this is very bad business practice very unsatisfied I body is going to do anything for me I just got scam by at&t

T: Welcome to AT&T Chat. While we connect you to an agent, please share how we can help you today?

Varun B: Hi! My name is Varun B. How can I help?

Tayana moore: I do not have any service, I had techs come out last week 02/24/2020 they cld not fix the problem there was a tech that came out and fiexed the cable today and now I need a tech back out asap to finish setting up my service Varun B: Oh! I am sorry to hear that. However yes, I will help you with this.

Varun B: Please share your account number.

Tayana moore: let me give my phone number 9727463771 Varun B: Thank you.

Varun B: Thanks for the info!

Varun B: Please allow me couple of minutes.

Tayana moore: ok Varun B: Thank you.

Varun B: May I know at what time you want the technician at your place?

Tayana moore: today at 6:30…

AT&T. Shame On you!!!! I am so frustrated with you We have been a loyal Customer over 20 yrs. We live on a ranch in rural OK. We have no internet options here but my MiFi device . 00 a month for my data plan 2 cells and Mifi Unlimited data.

Bull after 60 I get slowed down to a crawl my husband is a disabled vet and looks forward to using his IPad I have called AT& T numerous times to try and find a solution!!! Nothing. Nobody cares We do not stream videos play games its just internet and FB. I.

think it is a shame in this day and age to pay over 20O a month to be slowed down every month with about 8 days Left in my billing cycle !!!

My bill went up $5 last month because of an increase for internet and another $6 due to an increase for DirectTV. Just another example of money grubbing son of a bitches.

00 a month. Every month that followed I was billed a different amount and had to call. 00 and notes would be made to make sure I did not have to call again. 00. In January 2020 my one year was up so I called and closed my account.

00 dollars which in my calculations paid my bill from January 13 to February 14. On January 17th I returned all of your equipment. I continue to receive bills from you and have tried to resolve this with customer service to no avail.

This morning I spoke with a young lady in the collections department who informed me I would need to pay my past due bill if I wanted to speak to someone. I don't have a passed due bill. I was then transferred to Matt in customer service who after hearing my story repeated over and over that the bill was owed and there were no…

The Customer Service is very poor. No one wants to ever help and its always an excuse. Its always the run around and just advised sorry. I was advised that i would receive a vise gift card for me transfer my service to At and T and it never was given.

I was never giving any details on a time frame and the process of receiving this. I was advised i did not call in and its past time. I feel that this is unacceptable and im so over the service that i have received.

I will be cancelling my service once my time is over. NO one every want to help.

Chat Conversation Start Feb 1, 2020, 5:52 PM

Hey there, I'll be calling you shortly if you are available or here is a chat link so that we can talk about your inquire: https://soc.att.com/3b66kzA , this link will expire in 30 minutes. Feel free to message me back for a new link - AlexanderC Social Media Specialist

Internet support for Internet customers - AT&T® Official Site Find out how to manage your internet account, equipment, and more. AT&T has you covered with Internet support, troubleshooting, how-to articles, & videos. att.com

Feb 1, 2020, 6:59 PM

I do not stay home 24 hours a day. sorry! Your employee can come and pick u the dish and sled at any time. I do NOT have to be here. The receiver Box, remotee and cable have already been sent to you. I did have to travel for over 80…

Since I recently retired, I am in the process of reducing some expenses. This morning I requested that my U-Verse account be changed from U450 to U200. I just paid YOU for The U450 monthly charge just the other day so I should remain as a U450 until the next billing cycle. However, now just 3 hours after making the request. I have NOTHING!!!! Not one single channel. Every channel in the U200 list tells me I have not subscribed to that channel. I then have made 2 separate calls to get his corrected with nothing being done other than asking ME to do some simple diagnostics. REALLY? I have been with ATT for over 20 years and have EVERYTHING through AT&T. My TV, my internet, my cell phones, and my house land line. And THIS is the service I get?

I expect a refund for this time with no service…

Both the Manager and supervising manager fail to give any solution to my billing problem. I did an upgrade to my phone and mailed in late my devices. The manager was talking to me with his mouth full of food and tell me to sell my devices on Facebook.

The supervising manager was a little more condescending and smug. I mailed out the phone and they where return to me and was told they can not do anything to help.

Upgrade cell phone 229 225 5688 on 2/10/2020. As of today 2/22/2020 I have not received my orders. So I call the Lease office2/22/2020 and the manager said I didn't have a package. So I check today 2/22/2020 know phone.

I call AT&T to let them know that I didn't received my phone spoke to three different people Jackie, Mike and Norma who said she was a supervisor. I am very dissatisfied.

Went into the At&T store in Pleasanton Texas , was inquiring about a hot spot , Gentleman name Sergio said he needed to run a credit check and asked for my drivers license , why if im just inquiring about service , we left there and I was expecting a phone call from my doctor and noticed my phone stopped working , no service but a message telling me that I need to finish my application , I returned back to the store and

Sergio once again started typing on his little computer and on my phone and said oh you can make calls , then we left again half way home I went to google sometime and my phone is not functioning at all .

we called several times getting the run around from him and asked to speak he said mike is the assistant manager and would call us right back , after a while we called…

Upon phoning in to remove an additional service on my Directv account, I find I must phone on the corresponding billing date should I wish to utilize this service I have already paid for. I have one week left in my prepaid service, however there is no "set up" in the system to set the removal date as of the upcoming billing period. Really! How ridiculous.

ATT are you really making that much money on cheating clients out of their owed services with the added inconvenience prohibiting them making changes to their account. It is your system, I would suggest you program it to provide proper service to your clients.

I also wish to remove my free three-month trial, in which again, should I wish to utilize the service fully I Must phone on the day of billing to avoid being charged another month…

My Direct TV account has not been bundled with my telephone and internet service still even though I requested that these services be bundled over two years ago. Because these services have not been bundled as requested I have paid at least $720 more than I would have had my request been carried out by AT&T employees.

Therefore, I am requesting a credit of this amount that I have already over paid. Every time I have inquired with AT&T personnel about my request I was told that it would take one or two billing cycles. Every month I receive an enclosure with my bill, Bundle& Save.

at the end of November 2019, we thought we would save money by ending our Dish satellite Internet and TV and go with AT&T. We told them multiple times we were not on GPS and and don't get good service were we live.

The store agent DOUG insisted we would get good Internet and TV service. He never told us the billing would change and there would be more than 1 bill now. Our original billed was billed to a home/land line with cell phones on the bill.

The payments we have made went to the old account number which is associated with the home/land line number. We have talked to so many AT&T agents including supervisors and managers. NOT ONE PERSON can get us to the land/home line account, so that we can get our money out of it.

We are now getting disconnect notices for our TV(direct) and cell…

Jan 29, 2020, 2:04 PM

Hi there! Here to help! Click the chat link to create a conversation with me at https://soc.att.com/2RAoDFA. This link will expire in 30 minutes. Feel free to message me back for a new link. You can also reach me between 12:30 PM - 10:00 P.M. CST at 800-417-1757 extension 5851. I look forward to hearing from you. - AlexanderC Social Media Specialist

Jan 30, 2020, 9:09 AM

Good morning, please be so kind to notify proper channels inside AT&T that I did not pay nor was I charged anything for your sled and dish. They are NOT mine. they belong to AT&T. Notify proper department within AT&T that they NEED to PICK UP their Trash. They will be charged $30 a month, every month that it is Not Picked up. The property where I livee is not a garbage and/or trash dump for AT&T.…

com/supercede it did not work IT person could not help website program very poor still no results after 5 hours on the telephone ridiculous

Greetings, I am requesting that my internet service be restored back to 24 Mbps. On or about December 16, 2019, my phone service and internet service stopped working. I called customer service and a repair appointment was set for December 20, 2019.

The technician came out and determined that he needed to replace the line after conducting several diagnostic checks. The service was restored and I assumed everything was ok. My wife teaches online classes and noticed the internet speed was extremely slow.

Some of the sites she previously used for her teaching would not download. After several calls to AT&T between December 20th and now, I was informed that my internet service was downgraded from 24 Mbps to 18 Mbps without my knowledge or approval.

I called several times in January 2020 to…

Keeps dropping internet and TV. Also have a TV reciever out wont connect to u verse

For two weeks, I have been trying to have my iPhone 7 plus unlocked. I purchased it through At&t and paid it off in July, 2019. I want to move to another carrier, who has pulled my phone number. For over two weeks, I have had no service.

I can not get any help to unlock this phone from either a store or customer service. I have 4 NUL request numbers that I have confirmed. With the exception of the last one, I received emails, saying it wasn't confirmed and to request a new NUL number.

Geraldine in customer service on January 22nd said she wrote up case number CM20200123144465076 and I would hear within 24-48 hours which isn't any different that the NUL request. It is now January 25th and I haven't heard anything, received an email with the outcome and the website unlock status still says…

Our yearly agreement with At & T expired and my wife called in to obtain a new agreement, she asked to be transferred to the retention department. She worked out a deal with the retention department and even the thought the price was ten dollars higher than our former deal we accepted it.

00 more than what we were promised. We called AT & T back and were told there was no agreement in place! After a lot of calling and demanding an answer, we were told that we had been transferred to the retention department for Direct television.

This makes no sense, if I have a bundle with AT & T why am I working out my own deal with Direct and why were we not transferred to AT & T retention. I experienced the same thing a couple days ago.

I called AT &T and asked to speak to a manager in the retention…

no dial tone on landline since Thanksgiving 2019. Their website gives an endless loop to nowhere. Need medical treatment and can't make or receive calls.

However the phone got dial tone on Dec 26 and 27, 2019 then dead again. It's apparently AT&T underground wiring in Tall Pines Mobile Home Park in Grass Valley, CA. Other neighbors asked us to use our phone, but ours hasn't worked except for 2 days.

Cannot resolve it using lame ATT website. Virtual chatline is only set up for upsell services. I've been a customer of AT&T for decades and can't even cancel. They get automatic debit payments from me on the 23 of every month without fail for service I have NOT received.

I want to cancel and switch my lifeline to cell phone company so that we can get medical attention we need. The company…

Hello I was told to write The President of Att in Dallas Texas . because 25 to 30 representatives , managers /Supervisors could not fix this problem , For A customer Of 21 yrs with ATT thus is quite new to me , First things I guess first Right , Well I was Buying a XR i phone for my Lady for her Birthday for a Special ATT was Running for 10 big Bucks a Month I was so

satisfied with my decision , but bad decision on my part and a lot of miss communication on Att part , i wanted to add one line to my account with her , that was done pretty well until i got a bill . someone they sent another I phone regular 7 that a rep said was free but had a line attached to it that i was not aware of nor did a Rep Say I had to have another Line for this free phone i got in the Mail, we did not return in…

SERVICE STINKS CAN SEE WHY YOU HAVE 1 STAR RATING, HAVE NEVER HAD ANY HELP WHEN CALLING FOR ASSISTANCE. WILL NOT RENEW MY SERVICE WHEN MY CONTRACT IS OVER.