AT&T

I purchased an phone 8+ and an I-phone 8 about 2 years ago on a BOGO deal. About 2 months ago, I wanted to pay off the 8+. Meaning the 8 would be paid off as well, as it was the free one.

I called several times, and was very specific with the agent as to wanting to pay off the balance of the 8+. I gave her the IMEI number 3 times in the conversation. I have pictures of our conversation. I made sure she was 1000% sure she was paying off the 8+.

She proceeded to pay off the wrong phone. It took me the better part of a month to get the refund, so i could pay off the correct phone. After all that, I was told that the Free phone on the deal wasnt actually paid off.

I had to wait for the last 8 monthly credits before i could unlock it. Now i'm being told, that because of the lines that the…

Have not had service in 6 week they came out did'nt finish the job took the box from one side of the house and put it on the other side that box had been there for 28 years. i have been going through this for 6 week now what do I have to do to get service. rate for this is 0000

I myself have had the worst expeirience in the last five to six days. Not one person who was not able to be understood as that they do not speek fluint english. Was for surely by any means able to help me fix a situiatiion as to where my services have been interupted.

I have my own business and this is also what I need is my wi-fi, imternet. So as now I will be behind a weeks pay. 00. Wow considering I have always paid my bills even if it was split into two. Late charges or not.

I had an issue where as to where I was cought up. And llow and behold geuss what they still harged me. I am one very smart woman. I have been a manager myself so yes I understand. There how ever has not ever been a way thatI could or could not make things right by my customers.

As far as apologies, well let me…

I want to cancel account but your rep is telling me i can"t cancel because i owe a past due bill and it has to be paid before i can cancel it. ihave been a coustemer sence 2008 an just learned you have been charging me for services not on my phone,sounds like charging for services not rendered isn"t that aginst the law?

not according to your service rep it"s standard procedure at at&t . I call it highway robbery an am canceling direct also an urging others to do the same. signed very unsatisifed coustmer. signed Danny colbert! what a bunch of con artist ex 817 944 6364

I WAS DECEIVED BY AT&T IN FAYETTEVILLE, ARKANSAS.

On July 6, 2019, my son and I went to AT&T located at 3575 W Wedington Suite 1, Fayetteville, AR and Brytton Canaday waited on us. We were told that AT&T had a BOGO promotion that my son and I qualified for (if my son changed his phone number (new phone line was necessary for BOGO promotion AND WE WERE TOLD ABOUT NOTHING ELSE)). I have called the AT&T store directly at ((479) 249-6129)) and a return phone call has not been received.

I recently called AT&T's customer service because I have not received a credit on my bill for one of the phones (BOGO PROMOTIONI) and I was told that we did not have the UNLIMITED PLAN that was needed for the BOGO promotion (this was the first time I had heard of this). Why did Brytton not tell me this?…

Wow the customer service is just ridiculous. They made a mistake and now they dont want to fix it!!!! They have black listed my phone that I have paid in full for mistakenly and now dont want to take it off

Need to have 2 land-lines installed; as wireless service is very poor on Palm Beach Island, FL Order #NR46OMB6 & NR4GPQJ8

I was told by the installer that I could purchase a device to expand storage for my DirectTV DVR. On Nov. 1 early afternoon, I inquired through ATT chat and the agent made multiple bogus comments during the call. 1.

He could expand storage directly to my DVR from his end. It cost nothing and I didn't have to do anything. 2. He stated within 20 minutes this would take place and I could verify through phone call to 800-288-2020.

I explained that I have not had a good cell connection to my home for three years and nothing has changed that. He said he would confirm with an e-mail. I didn't receive any further communication. 3. " I thought this was unreasonable as my regular storage has 13% remaining and I have less…

On July 20th. 2019 I called AT&T to obtain a code to unlock my cell phone and cancel my account, as I was changing my service that day! I had paid my account in full before I changed my service. Since July 20th.

I've been continuously billed by AT&T for a bill I clearly do not owe! Please listen to your recorded calls of my calls to AT&T. Your attention to this matter is appreciated! Respectfully, Todd Zavash Phone 862-247-2094

The man who put wiring in for our fiber optic upgrade at 711 Windermere Blvd. in Alexandria, LA put the wire on top of our front sidewalk. Our postman, the FedEx man, and a mother with her children on Halloween have tripped over the wire.

It is quite dangerous and very ugly -- see photos. After the mother tripped, we used duck tape to hopefully hold it down so not child is injured. This situation is not acceptable and needs to be fixed. I tried to add photos but am not computer savvy enough.

I will be happy to text them -- when I texted to the number I have for texting you, they came back as undeliverable.

I am a long time AT&T wireless customer. On September 19-23, 2019 I went on a Carnival Cruise to Cozumel. During the cruise, I received text messages regarding my data use. I replied to the text messages via phone or text.

I was under the impression that the international representatives were assisting me in a way that was helpful and in a way that would prevent outrageous data charges or any type of excessive overages.

However, that was not the case. Once I returned from the cruise, I continued to receive text messages from the International department requesting I contact them for assistance. I contacted them and they were not able to help me. As a loyal customer, surely AT&T can add a plan, prorate a plan or accommodate me in some type of way to avoid paying those excessive fees.

I…

ATT is trying to charge me $608. for charges that do not belong to me but to an account that was closed in 2017 when I ordered new service at a new address. After 7 months of discussion, I am now being told there is nothing that can/will be done as the dispute is over 90 days old.

I will not pay for an account I did not have or charges I did not incur nor will I ever use ATT service again. I’d like to have charges eliminated from my account records and acknowledgment that the charges are not owed by me.

Talked to 5 Reps who were not helpful with my blatant work finish that my bill wouldn’t be based on a promotion. I was suppose to get a credit to clear and had to call back three times for a partial credit. I was told supervisor would call me back but never did.

I hate their customer service and I’m shopping around.

AT&T taking advantage of customers with fraudulent sales practices

AT&T is victimizing its customers with illegal sales tactics such as lying about products and services in an attempt to reach sales quotas.

There appears to be a “do whatever it takes” approach to sell products at AT&T without any regard to their ability to deliver on those promises. During my recent and ongoing experience I ordered high speed internet along with a landline for phone service. I was very specific that I wanted a land line because I work from home and I cannot be dependent on the Internet. At that time, I was told I would be provided a free phone, a $100 gift card, and a guaranteed price for the high speed internet of $60 per month for a period of over 800 months. I don’t remember the exact number of months…

Every since I goin this company it’s been nothing but problems with my phone and house service I get different answers to questions and not the right information I really dislike this company and do not Recommend no one signs with them

I signed a two year contract and they double my bill after a year. When the wind blows the TV goes out. Bad service! I called to cancel and I get transferred to 4 different people and get a different story and amount each time!

Then they send me an email with an amount - the disclosure on the same page says a different amount than what they told me in the same email. I call back to ask for an email to show someone this email and they said they don't have email!

They obviously have email b/c they emailed me!! They lie and deceive just to get more money. I have 7 months left on my contract, according to their notice, I should pay $70! Please send me a bill for $70 to cancel my service.

0 STARS, not 1 I was supposed to get an equipment upgrade to fiber optic on 10/4. Was promised a technician on 5 different appointments in which NOBODY showed up or called. Here it is 10/25 and still NOBODY HAS SHOWED UP!

WTF, is this really how u treat a customer that has been apart of att since they were Cingular wireless? Today is the 5 day I’ve taken off work (which I’m not getting reimbursed for) & 6th appointment this week alone & I’m pretty sure nobody will show.

This is absolutely ridiculous & one of the WORST experiences I’ve had to go through in a long time. I’ve now received several text messages this morning stating I went over my data so they added a gig (several times) so now my bill is going to be outrageous!

You would think that att would offer some kind of discount for…

My cell phone is inoparative due to water damage and I can not get an upgrade durable cell phone such as duraforce at your stores as compared to my previous server verizon whom has everything readily avaialable for upgrades... intieally I was told by sotre rep that AT & T does noot carry anything like verizons brigader durable cell phone for a first responder as myself,,, Threfore, I was forced to buy a non durable cell phoone which are all crap as far as I'm concern and

at this time it's inoperable... your non durable cell phones do not meet the first responders standards to extreme weater and working condiutions and now I'll have to wait 3 to buisness days to receive one since don't carry any on hand and can't even place an order for such cell; phone... ,..

AT&T has poor management as…

On September 19, 2019 I made a bill payment through my bank. I had an old account number on the EFT. This was my old account number which was cancelled last year.

However the payment can not be found on either account, and now I am being charged for two months. I have submitted payment history, transaction number, EFT tracing number as well as Proof of Payment from Chase bank. Someone told me today that they could help me if I gave them my bank account number but I refused.

I have taken this information in to a store, faxed info to(214)653220, as well as emailing to ucpaymentclaim@att, and ten hours on the phone with no resolution. I am a senior whose world is watching television. I can not handle the constant frustration of trying to get this resolved.

I need help but because the…

Came into att store in Harrison Arkansas to only purchase a pair of earbuds. Sat for over an hour and a half, only 2 employees. I believe she is the store manager while helping a customer with a phone purchase, the entire time I was there, did more chatting, looking up videos with voice remote, than trying to getting try and realize there are at least 3-5 other people waiting and waiting.

Also watched 4 customers leave. There is more small talk than working quicker to accommodate customers. All I needed was to make a purchase. This is not acceptable, but I can use only one kind of earbuds for the iPhone XR.

Please try and fix this!

My complaint concerns my Apple Series 4 watch. It is working fine, but multiple conversations with AT&T representatives were hopelessly lacking in any understanding of my watch. The final blow was AT&T trying to send me a SIM card for my watch.

The watch has an eSIM card which is controlled by the carrier which would be AT&T. I did not order a SIM card for my watch; I do not understand what AT&T was attempting to mail me. None of the AT&T representatives knew about how to get me service for my watch; the young lady who came to my door to sell me your carrier service did help me.

I am now,finally, receiving my emails on my phone and my watch. My experience with T-Mobile was flawless concerning my watch and phone; I may have made a mistake in switching carriers. I will not be recommending…

My complaint concerns my Apple Series 4 watch. It is working fine, but multiple conversations with AT&T representatives were hopelessly lacking in any understanding of my watch. The final blow was AT&T trying to send me a SIM card for my watch.

The watch has an eSIM card which is controlled by the carrier which would be AT&T. I did not order a SIM card for my watch; I do not understand what AT&T was attempting to mail me. None of the AT&T representatives knew about how to get me service for my watch; the young lady who came to my door to sell me your carrier service did help me.

I am now,finally, receiving my emails on my phone and my watch. My experience with T-Mobile was flawless concerning my watch and phone; I may have made a mistake in switching carriers. I will not be recommending…

My complaint concerns my Apple Series 4 watch. It is working fine, but multiple conversations with AT&T representatives were hopelessly lacking in any understanding of my watch. The final blow was AT&T trying to send me a SIM card for my watch.

The watch has an eSIM card which is controlled by the carrier which would be AT&T. I did not order a SIM card for my watch; I do not understand what AT&T was attempting to mail me. None of the AT&T representatives knew about how to get me service for my watch; the young lady who came to my door to sell me your carrier service did help me.

I am now,finally, receiving my emails on my phone and my watch. My experience with T-Mobile was flawless concerning my watch and phone; I may have made a mistake in switching carriers. I will not be recommending…

On July 3,2019 I purchased a charger for my daughter's iPhone at the at&t store in Norman I returned it on the 8th of July since I paid with my credit card I was told that I would be refunded with a check within 15 business days. It is October and I am still waiting every time I call I get the same response

My complaint is following a thunderstorm my television sound became distorted. after numerous attempts by technicians the DIRECTV Asurion Protection Plan Premier Team denied my claim. August 4, 2019, my service request adventure began number 200951221 by Rattigan's Rapid Repair.

The repair technician's appointment date was scheduled for Thursday, August 8, 2019. , that evening. The sound board was replaced but did not correct the problem. I called the Directv customer service department and explained the problem. 00 service fee was not charged.

August 25, 2019, the DIRECTV Protection Plan submitted a completion correspondence stating service request 200951221 had been completed. Rattigan's Rapid Repair received payment for a fraudulent repair. I contacted customer service on August 26,…

Horrible experience with LISA in Fraud Dep. on 10/20/2019! She was a witch! I have been being billed for 5 months for a phone I never ordered! 00 billing on phone number 469-409-8669. I told her I trusted I was being billed through my account correctly and paid via text messages from ATT, by pressing 1 and paying on my account.

She was not interested in trying to listen or help me! She said she had a tracking no. Where a phone was sen out under tracking no, from Fed Ex: 641310948233. She was not interested in my issue at all and was very rude and in considerate!

She was downright hateful from the get going! I called Fed Ex and provided that 641310948233 tracking no. and Fed Ex states that phone was immediately returned against tracking number: 492847155571 and AT&T received it and was…

Horrible experience with LISA in Fraud Dep. on 10/20/2019! She was a witch! I have been being billed for 5 months for a phone I never ordered! 00 billing on phone number 469-409-8669. I told her I trusted I was being billed through my account correctly and paid via text messages from ATT, by pressing 1 and paying on my account.

She was not interested in trying to listen or help me! She said she had a tracking no. Where a phone was sen out under tracking no, from Fed Ex: 641310948233. She was not interested in my issue at all and was very rude and in considerate!

She was downright hateful from the get going! I called Fed Ex and provided that 641310948233 tracking no. and Fed Ex states that phone was immediately returned against tracking number: 492847155571 and AT&T received it and was…

I sat on hold for 90 mins today and no one picked up. I have been without internet for 9 hours. I am using xfinity in a pinch. I am upset no one is communicating with me about why my service is out as my payments are up to date, or trying to resolve this issue..

My cable got cut off by the mouse then I called at&t customer service, to make an appointment for repair finally I have an appointment three days later , frame time from two pm to four pm . I have to take haft day off from work to wait for technician, never showed up event a phone call, I called customer service again to ask why the technician not coming yet that call was six o'clock mean I been waiting for four hours for nothing I called customer service again they keep telling the technician is coming any way technician never showed up that day at all not even a phone call ..

I recommended think twice before you do the business with AT&T

To whom it may concern: My company has been severely hurt due to severe mismanagement of our account by your representatives We have made documented multiple attempts to contact both representatives with not even a courtesy of a reply or follow-up. As a result we were forced to port 7 lines back to T-MOBILE due to network issues with AT&T and the 5 accounts that are left with AT&T are in danger of going back to TMOBILE due to lack of communication on AT&T's part.

Our 11 lines and 1 new line was switched to AT&T on August 28. Immediately after the switch, we noticed bad reception on 7 lines. We made numerous attempts to contact with NO reply whatsoever. We then went to the Store and was given Matthew's phone number and your phone number to contact.

I contacted Matthew who responded and…

I have been a customer for almost 19 years. I have not only wireless but cable and did have security and also internet with you guys. I called in July to cancel my service with digital life and my husband got on the phone and also told them that we no longer wanted the service but the guy wouldn't take no for an answer after we told him several times that we no longer wanted the service.

so our service never got canceled, called on 10/16/2019 and talked to someone and she canceled my service once my husband got on the phone but wouldn't retro back the charges. called today on 10/17/2019 and had to ask 4 times for a supervisor and then the same lady came back on without connecting me to a supervisor.

I had to ask why I wasn't able to talk to a manager and she said because I have all of…

I had direct TV for over 10 years, in October i decided to cancel due to price increases i have been occurring. on October 5th i asked to have my service cancelled. I was told that my pay cycle ended on October 28th and that would be my cancellation date.

On October 15th i called and informed the customer service agent i wanted my service cancelled as of today October 15th. I turned my receivers in on the 15th. I was notified that you can not pro rate a future bill.

my next bill was due on October 20th. my billing cycle runs from the 28th of the month to the 28 of the next month. I was told that only 4 states allow a pro rating of a bill and Indiana was not one of them.

I don't feel it is fair that i had to pay for 2 weeks of service when i no longer had direct TV. the 13 days was an…

Shaw Ave ATT office, Fresno, CA. So rude. All i want is to pay a bill. I need to get in line behind all of the customers they are handling ahead of me. I say, I just need to pay a bill.

Sorry they say, get in line. I ask, Do you take checks? They say, No. So I need to wait an hour to pay a bill. So rude. I left and went to the ATT on Herndon. I walk in; there is a kiosk like an ATM.

The nice lady tells me how to use it; what a deal. In and out in 5 minutes. Why didn't the other people have a kiosk in their office? Or tell me about going to another office to pay my bill.

These people so rude, and they should be glad I want to pay my bill. I would give a zero rating to the Shaw ATT, but the lowest is 1.

I have never had more than two bars of signal strength and usually only one. I have lived in my home (92683) for over two years and the service has always been bad. Please don’t tell me AT&T is always adding towers and improving service because outgoing and incoming calls are getting worse. Thank you.

Direct TV has been taking my bill up since September 6 2019. 24 which I have not received. I gave the rep the file number and was told that it was not valid.. 99 and Boone seems to care that they are ripping people off.

I am going to take my information to a lawyer because this is outrageous to be doing people like this.

I am charged for telephone service I no longer have. I cancelled the service on October 2, 2019. 17. I was told that if you cancel during the billing cycle you have to pay for the whole month. I can not accept this.

I am willing to pay for the few days I still had the service. 17 I refuse to pay for services I no longer have. Please advice what can be done. Thanks.

High speed internet down 5 days. 1st call resulted in 57 min. Of canned troubleshooting of my modem only to be told it was a system problem and they were working on it. "To watch my blinking lights to see when its repaired. Ok.

2nd call on day 2, service still down. Told it was a system issue but would be fixed by Tuesday, two days later. 2 days later still not working. Call back and again told it was a "main line problem but would be up by 6:55p that evening.

And was given a direct number and pin code to call if I still had an outage. Guess what still no service tonight and when you call the special number you get nothing but a death spiral of holds. Beyond horri le customer service

We have been seeking help with our account for over a month and cannot find anyone interested or provide transparency. Thank You

To whom it may concern 6065749345 My husband Danny B. Polite visit your Store in Harlan KY40831 Store No. P193

I never experienced that kind of Customer Service since 2009 since I been an customer with AT&T From 2009. My husband wanted to pay our bill but forgot the bill this sale person there said she cannot Process anything without it my husband stated : That is new We been in your computer a long time my husband got upset and told her so what kind of help is this she got loud and that woman had the nerve to say Leave MY store it is my store. If we been treated like this it makes no sense that you going to state that we are valuable customers so please explain how I can pay my bill except over the phone (I had another bad experience with it But customer Service back that time helped me…

My wife talked to a AT&T sales rep at a Walmart store. She told him he would have to contact me about any sales. He got her name and because we were a previous customer was able to get our name, address and email address.

He then placed an install order WITHOUT any written permission. I received an email confirming the install before my wife got home. After talking with her I immediately canceled the order. As far as I am concerned he tried to scam my wife.

She is over 70 and does not deal with video/audio type items. I called the Walmart store to complain.

Unable to Email Billing on account no address for you.Regard to our.Acct. Number 129838650.We paid our bill using GPS Trackable delivery. Payment arrived Carol Stream on 10/01/19. Received a notice from ATT Billing that they had not received payment ?Tried to return E Mail. No known Email address for you.Please post our payment on time.

Timothy M. Wild

when I was in the Madison Indiana store for help with my phone the manager there told me he didn't have time to help me, that maybe I needed to just change companies !!

Horrible company service that provide for us horrible for one year I've been with AT&T I have to call at least eight time to fix the internet the last time tooks them 2 weeks to fix the internet the company has sent me refund for $40 for bad service I cannot get my money for 2 years I called about this issue at least 25 times spoke at least 10 supervisors I still don't receive my money..

I have been with AT&T since 2006 and last year decided to get Uverse and internet. 00.. I called customer service and was dismissed when I asked how I could lower my bill. Apparently, loyalty means nothing. If I do not get some type of answers, I will have no choice but to take my substantial business elsewhere.

I am a senior on a fixed income. Seems you should care some about your customers. Especially the ones that pay in time each and every month.

I recently Upgraded to the S10+. A couple days later I found out about the BOGO promotion. I went online chatting with the agent and agreed to receive the iPhone XS Max. A few weeks later I received my bill with the iPhone showing up as full price.

I went back online and complained to multiple supervisors. They all explained the rules of the BOGO promotion and there was nothing they could do!. I told them I was not informed of the rules and I should not be stuck with paying for a phone because of misinformation of the agent.

i made appointment to fix my UVIRSE and no one showed up i m out of service for 8 days i called and complained and i encounter the worst customer service in my life i got nothing but lies and unfulfilled promises

I would like to get some kind of assistance with my order I place on 10/04/2019 for two lines of service with two iPhone 11's. The order was due to be delivered to my home on 10/07/2019. The order did not arrive.

We call in regards to the order and we were on the phone for 3 hours being transfer from place to place with no help other then being told they were very sorry and understood our frustration. Looks like the number that was to be ported over from cricket was typed in wrong.

( we found that very strange when the rep. 00 back to the card. We have yet to receive an cancellation email to confirm our money is in process of being put back on our card. We are very upset…

Worst customer service. I was chatting with rep Junior 9/29/19 and I was told if i close the deal and order the phones online, i will get iphone 11 pro max bogo $700 off with $300 credit for current promo.

Also i asked about trade in program, told him my phones and he told me trade in value is $200 EACH PHONE. So $700 + $300 +200 + 200 total of $1400 credit which was confirmed by Junior and said that is correct.

So i made the deal, switched networks. Now, i was preparing to send the phones for trade in and just checked again trade in values. Now, this not useful supervisor, Leonardo, said he cannot do anything and that I completely misunderstood what was told.

That it was supposed to be $200 for BOTH. But wait!! I told him to give me the explanation of $1400 credit because that is what…

Telephone marketing calls

I’m so upset with att, I had all my accounts separate and somehow my bills got combined which I did not ask for or give permission to have done. No one seems to understand my situation or willingly to help me.

Before I cancel all my accounts with att I’m asking for help. My number is 317 478 3671. Internet number was 257 616 732 my wireless account number was 243 029 925 095 which they cancelled and combined my bills which I do not want.

00 for each account each math. Please help me