AutoNation

We bought a used camaro at winter garden. There is a issue with the air conditioning. They suggested taking it to the Chevy dealer in West colonial which I understand. When we called them the whole process wouldtake up to a month to fix by us dropping the car off for a week for evaluation and bringing it back for a week for repairs.

The car is under warranty and we are leaving for home in 2 weeks and the air conditioning is not working

Bought a brand new Toyota Highlander from Auto Nation. 13 days later we found it was leaking coolant. Called purchasing location and they couldn't get me service for 5 days! I'm angry. No car for 5 days? Another dealership got me in same day.

Auto Nation never even called me back. They got my $ and thats where the service ended. ⁰Terrible customer service. I will NEVER deal with Auto Nation!!!

My experience has been horrible from beginning to end. The sales rep offered about 3 to 4 rebates but was only able to give one at the time of paperwork completion. The financial manager was rude and unprofessional. As I requested my tags be transferred over, I had to call the dealership numerous times to get updates.

I was handled obnoxiously; being yelled at, over-talked and hung up on by the financial manager, Jake. I then had to go into the DMV on my own, register my car. Now, I am waiting to be reimbursed. I was told that I would be reimbursed one way, and now the blame is being placed on corporate for processing.

The only time I know something is if I call. People at the dealership do not call with updates. But in the midst of everything, I was asked to give them 5 stars on their…

Im still waiting for a callback from sat 2/18 from corp office . We called and spoke to an answering service , they took all out information and now after dealing with these 2 managers Chris Eads and Michael , I can see how this company runs there business!!

Long story short , We test drove a jeep on 2/14 could not make a deal with Michael . we left and continued to look for a used jeep . I sent a email to Chris Eads about the low offer on my 2018 Grand Caravan GT , and he was off that day and told me how they put value on vehicles etc .

So i thanked him for his time . ( I have all emails also ) My husband called our salesman to see what could be done and Michael agreed to give us 15,000 but no more , so i liked the van and decided to take a loss on my van .

Paper work could not be done…

Hyundai of Hilton Head Service Attempted to charge $600 to replace Headlight blub in Elantra Sport. Contact me to provide full details,

please see attached letter.....horrible communication, poor diagnosis, and overall bad service and reputatioin

In October, 2016, I bought a new 2016 Ford Fiesta and a new 2016 Ford Focus. My husband purchased the extended warranty. Before the Focus even had 3,000 miles on it and while I was driving it, the car suddenly lost power and wouldn't go over 20 mph which wasn't great on a roadway where the speed limit was 45 mph.

We took it in and the computer needed flashed. After it was flashed, we started getting error messages that the transmission was overheating and to pull over and stop for at least 5 minutes. These error messages kept comng frequently and a technician at the dealership asked us if we knew how to drive a car with an automatic transmission as there was nothing wrong with the transmission that they could find.

At one point Auto Nation Ford Littleton had the car in their shop for 3…

I pit a $3,000 cash down payment at the AutoNatin store at 8526 North Freeway, Houston, TX 77037, on 1/14/23. I decided to cancel the transaction on 1/15/23. I left a voice message and sent an email to the Sales Associate regarding the cancelation and was advised ro come in.

I come in to the sire and get thr run around regarding my refund

NEVER BUY A CAR FROM THESE PEOPLE!!! dealt with a sales rep(Marcia Guevara) who lied about our car having a scratch repaired and repainted. She even sent us a video of the repaired car. She had us do all the paperwork to get it shipped to Fort Worth.

The dealership then sold our car to someone else. We couldnt get anyone on the phone or to return numerous voicemails or emails. Today, we finally get someone who tells us Marcia doesnt work there anymore and the car was sold. VERY UNTRUSTWORTHY PEOPLE! STAY AWAY!!

I purchased a used 2017 GMC 1500 on 5/12/22 from AutoNation Ford Union City, in Union City, GA. I have had nothing but problems. I purchased the Vehicle Protection Plan from AutoNation Ford: 24 months/24K miles. Received OnStar Notification Diagnostic Reports for starter motor (Service Code SAC004), and issue with the Engine and Transmission System.

I scheduled a service appointment online with the information received from the diagnostic reports. The next morning, I get a call from a secretary stating that I need to go elsewhere to get my vehicle serviced because AutoNation Ford would not be able to service it.

I informed her that I have a contract with AutoNation Ford for my vehicle, but she just insisted that she was to call and inform me to go elsewhere. I informed her that I would…

I brought my vehicle to north Columbus Georgia CDJR three separate times in four weeks and they got everything wrong. (Invoice #578977 and #579546) First, they took a week to clear the check engine light and decide that the recall notice I’d received was simply a software error triggering the indicator with no further issues.

I turned the car on in their lot upon vehicle pick up only for the check engine light to still be lit. They manually cleared it and said it was fine. It came back on the next day. I brought it in again.

They kept the car for an hour and determined that there actually was a problem, ordered the part, and told me to return in a week to drop the car off so the part could be replaced. I did so.

I called the next day to check on the vehicle and was told that the part…

On October 31, 2022 my 2015 Ford Fiesta's cooling fan failed rendering the car inoperable without overheating. On the suggestion of AAA, I had the car towed to Autonation Ford of Margate, FL. I did this because Autonation's affiliation with them offers a 10% discount on services rendered. 43.

On November 2, the car was ready so I retrieved it and paid the bill. 00 per hour for labor. 00 plus a blown fuse. The rest was labor. I asked about getting the 10% discount and all I received was crickets.

So, I filled out the online survey and did not give Autonation a good review. Which elicited a phone call from the Service Manager, Drew Ayala. He said he was sorry I had a bad experience and would be willing to offer a discount of 30% in the form of a check written to me. 00.

Ok, I thought that…

To whom it concerns, my name is Steve geren in 2019 I purchased a 2014 Dodge Ram 2500 vin# 3c6ur5gl2eg208766. At the time of sale one of the things mentioned before purchasing was that the vehicle had a deleted dpf system.

I was insured by the representative of autonation of Amarillo that all was good and that there was nothing to worry about. That it was an upgrade that would save money. The inspection was performed by Joshua nutt that was the autonation inspector that falsely passed the inspection for the sale.

I the consumer would not fill the ramifications of this until 12/6/22 . During 2020 the vehicle sat with little use do to coved, 2021 due to coved limited contact allowed it to pass . On 12/6/22 the same autonation that passed it with the altered dpf in 2019 failed the…

Poor poor customer service! Other than my direct sales man everyone included in my purchase was horrible! At this point I even feel discriminated at the fact that they sold us a car that was defective from the beginning with them being aware of it because it’s the 3rd time we’ve had to take this car back due to defects that go as far as a bad transmission and

defective airbags a huge safety issue please go ahead and reach me at 830-309-7221 for further details because this situation needs to get situated.

I have been a customer of Auto Nation for many years, bought 3 cars from this dealership and sent my cars for service there many times. I have also worked for Auto Nation at one time. This last time,I had the vehicle towed for something that was repaired in October, the vehicle stalled out again the same way it had in late october and as I tried to re start it the starter blew.

I called the service adviser that took care of the repairs the last time and explained what ocurred. The vehicle was there for 2 weeks and I never received an update or a diagnostic until I went there to inquire, After I called numerous times to ask to speak to he service Manager, and

I was told that I will get a call in return, which I never received , I decis-ded to go to the dealership. When I get there ,the…

Good morning my name is Michael Brown. I purchased a 2016 E350 last week and I have drivin the car one day since the purchase. The advertising stated that the car has no reported accidents but a message came up on the car stating that I has.

I only asked for the computer to be reset. I called for the dealers convenience to bring it in waited 2 hours they couldn't fixed the problem. The took it to the mercedes benz dealership this started at 11:30 yesterday morning still no word on my car

The second day after driving my car off the lot if you’re going to not want to start took it back to the dealership they kept it for two days. Luckily I got a rental car those two days but out-of-pocket, so not only did I just pay for a $23,000 car now I’m paying for a rental after that my car has been in the shop seven different times and it’s barely been a year.

My latest incident with the service department had my car towed in because it was leaking oil pretty bad had it towed on a Sunday they got to it on Monday evening they didn’t file a claim until Wednesday which meant that I could not get a rental car Wednesday the warranty place emailed service department back saying they needed more information two days go by and Mike what’s going on I called the warranty place.

They said they…

We are having a problem getting our 22 mustang in for warranty repairs. The items are minor, but auto nation ford wants us to leave the vehicle for 3 days to even look at it. This vehicle has 1300 miles on it.

Took it in for its last oil change and got home and checked the oil and it was down 1 quart. Now I'm really pissed. Need help

I purchased a used car that needed repairs and I am having problems getting a loaner for the repairs to get done. I was advised to come back 2 weeks later to still be told no loaner and it will take a week to get repaired.

I purchased my car 10/2. This is just unprofessional behavior.

I have purchased a brand new 2023 suburban Thomas Cheeks was my sales person. I order my vehicle late October 2022 did not come in until August 2023 which was ok but never once did my sales person call me.

I ordered the bow tie and black suburban emblems did not come with vehicle. I had to go to dealer spoke to Damian keeps saying that he does not know when they will be in. He said Klye from service dept will call me that didn't happen.

Called Kyle left messages to call me back still has not called me. Left a message for Leo General manager to call me back still has not called me back. The only time Mr. Cheek called me and called me was to make sure I leave a good review for him.

I am ver disappointed in Auto Nation. I do not want to ever go to the North location for any services. Can…

AutoNation Honda, Columbus, GA team is very incapable. My Name is : Kalyan Mamidi Car : Honda Odyssey , 2022 Model Car handler Name : Clint My Car got hit from back on 4th of Aug, after all discussions and part estimation AutoNation Honda called me to come to sign on paper for part.

I signed on 17th Aug but didn’t get any call from them whether they received part or not and when I called back then they confirmed they got all the parts arrived and given appointment on 6th September. I have dropped my car on 6th Sep and from there my headache started.

They said 2 weeks in the initial to completed repair and they didn’t even work on those 2 weeks then after that they said again weeks, after completion of another 2 weeks they said they ordered more parts and waiting for parts then it was…

On September 09, 2020, I ordered a Toyota RAV4 (2022) (VIN# 2T3W1RFV1NC208696) from Auto Nation Toyota of Weston. I waited for almost two months patiently for the arrival on the vehicle. The vehicle arrived on 10/30/2022. I went to the dealership on 10/29/2022 to have an appraisal for my old car.

I returned on 10/30/2022 to finalize the deal with the dealership. After waiting for almost 2 hours, the finance manager (Johnny Rivera) finally came he and spoke with us. I explained to him that I had a loan with Space Coast Credit union approved.

He stated that he will try with Toyota Financial for the possibility of getting a low interest rate. Unfortunately, it was not mayor difference with the interest rates. I explained Mr. Rivera that I need to check with my credit union because I requested…

Overcharged a service fee, when in place already was an extended plan paid in full. Please review your records. , New Rochelle NY. Marty was the service advisor during transaction. Bryan Phillips was GM of location. I’m a disabled veteran on a fixed income, & to receive such degrading customer service shameful. VIN: HH693728 Customer ID:237EC02441

Last year in July I took my car to your shop AutoNation Chevrolet North Corpus Christi Service Center for AC repair. 07 in parts and labor, I had my car back, a couple of days later the AC broke down again.

This is my daughter's car and she was already back to College Station Texas three hours away from where the car was in the shop. I was told by a Auto Nation service advisor to take the car to any Chevy dealership to repair the AC again because the work and the parts were still under warranty and

a Chevy dealership will honor the job, but that was not the case when I tried to bring the car to them, I was told that they couldn't fix the car because they were not part of Auto Nation. I brought the car back to AutoNation Chevrolet North Corpus Christi Service Center shop this June, this…

Darryl Lewis, sales manager at Palm Beach Lexus emailed me early yesterday morning about my wife’s Es350 having less than 1 year on lease to come in and discuss trading to a new car. I called him and said I was bringing in her car at scheduled appointment for maintenance.

He said 11 will work for him. When I checked in I told Dennis in service that I was to meet DARRYL AND HE SAID HAVE A SEAT OItdide. Iwas there for one and a half hours Darryl never met me. After 30 min.

I called my wife to ask if she heard from him and she called him and left a message husband was waiting at service. He never met me, I let Dennis who was excellent know my displeasure. I also lease a 2020 350 Rx.

Purchased wheels didn't know they were special order a insurance job, customer could not pay deductible so I brought wheels back next day boxes hadn't been opened and was told could not get a refund. Purchase total was $900 parts manager told he could not send them back to warehouse and I shouldn't have bought them.

I do business with AutoNation Chevrolet and Ford never had this problem, why are the no policies different from locations. This is the Nissan dealership on hacks cross in Memphis. Parts manager name is Randy

Truck was towed to AutoNation airport in Orlando after breaking down. Was called the next day with estimate . 57 he did not use the word hundred or thousand. 57. We also asked for oil change . 57 . We almost passed out and had heart attack .

Our shock was unexplainable and the service manager seemed worried. We got no written estimate . 57 . What’s more bothersome is they must have our e-mail because we keep getting surveys . Why would a bill of that magnitude not be put in writing and emailed ?

It’s Florida law that estimates be put in writing so there is no confusion . 00 in our bank account . If we had known it was going to be over 16,000 we never would have approved the work.

After leaving 5 messages with a service advisor and the service manager they are too busy to take 5 minutes to return my call

Employee phoebe Miller was very unprofessional and unaccommodating in my efforts in buying my wife a new 2022 Nissan Sentra. 00 has not been refunded to me yet. Your Hacks Cross branch, Memphis Tn. On hacks cross Rd, phoebe Miller needs to be terminated for her rudeness and disrespect and disregard for Nissan customers and I still haven’t received my car yet and myself and my credit union is left on hold, can you please help us in this situation. Thank You! Leon Beck 901-335-6506

Purchased a vehicle after about 30 days it started having problems only drove it for maybe 1000 miles I tried to reach out to the dealership which I purchase it at but I got the runaround said that they would call me back figure out where I can take the car for my limited warranty it is been another month and I still have not heard back from them I have reached out multiple times and

talk to multiple people not one has actually came through so yes AutoNation you are The worst company I have worked with purchased a vehicle from Mercedes-Benz of Reno thinking I was getting a quality vehicle but it seems to be you guys don’t do a thorough inspection of the vehicle so this complaint is about not thoroughly checking your used vehicles and selling me a lemon good thing I live in California…

Do not buy from this dealership. I purchased a 2020 supra from this dealership that had damage before it was purchased. The damage occurred after they took the photos and before we picked it up. We took photos and got it in writing that the dealership would fix the damage.

Here we are 1 month later with a damaged vehicle still and terrible service / communication from the dealership. They also advertised the vehicle as having apple carplay when it did not have it. Very predatory dealership avoid at all costs buy somewhere else.

I have started the process of a consumer affairs complaint against Autonation Honda Clearwater. Very predatory dealership do not buy here.

Hello,

I am writing to you to let you know that again the step board did not work. After the fifth time leaving my only car at your dealership with no resolution, I would like to have you remove them and return my money. It is absurd that I’ve had to come back five times for the same issue without any resolution. If a resolution can’t be reached with your dealership I will be forced to take this to the corporate offices. I was send this email from the last week and anybody respond. Hugo Alvarez

Everytime I come here I always have to come back and I wait around for hours and still don't solve the issues I have with my truck

5 Prestige and was ready to pay cash when salesperson told me they had a financing incentive of $1,000. Went through all the trouble of filling out info, getting the financing and got approved but after all that work was denied the $1,000 rebate.

The dealership GM told me the rebate only applied to entry level Genesis models. The finance manager said no financing rebate because Genesis only allows one rebate per customer. I've owned other Genesis cars and qualified for a rebate for being a loyal customer.

Neither the salesperson nor the finance manager explained that to me. So who's telling me the truth? Turns out AutoNation receives a substantial kickback from the bank - BEWARE! In addition, they collected over $4,000 in sales tax but never registered the vehicle leaving me with a brand…

Slow /do not communicate /have to go check. on them/johnothon. Has only excuses/does do what he says will be done: should have followed the advice of other references it said you should run and not leave your vehicle here we are understaffed and

are qualified under equipped to do your job in a timely manner I would only recommend them to people I do not like my truck is still there 30 days later I’m just hope they do good work I have no confidence in them at all thought I would warn the public take it anywhere but here signed Mike Casey

West Houston Land Rover/Jag couldn't fix my problem, had to take it to the Sonic Sugarland Jaguar dealership.

My apple care play was repeatedly not working. West Houston Jag kept fixing the wrong things and then ultimately said I had to wait for a system update. Turns out the TCU module was what needed fixing. Strangely enough, the repair was identified within a day of taking my Car into the Sonic dealership.

Making matters worse, the service director and West Houston Jag just left me high and dry and stopped responding to me. I asked him to escalate the complaint and he refused, then he stopped responding to me all together. So, poor work and poor service.

I have purchase 3 cars auto nation over the past 3 years, needless to say it will be my last. If a person can spend that much and…

Purchased my car in 2021 after leasing it in 2017. I was sold an extended warranty as if it would take care of all issues I may have with the car and it may but getting someone to actually do that work is a whole other story.

I was also told I would have access to a loaner or rental reimbursement for any long term repairs. (NOT TRUE). Unfortunately, on August 15, 2022, my car broke down and was towed to your AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Center.

I was assigned a contact person (Juan) who was supposed to keep me updated on the status of my vehicle. On 8/16, I called in for an update and was told it would take 2-4 days for the car to receive it's "diagnostic" and someone would be contacting me to give me an update.

I patiently waited, no call. I tried calling…

i bought hyundia sonata from ford auto nation got an oil change and mentioned my breaks werent right service tech told me i needed to take it elsewhere instead if scheduling me an appointment. i live 30 miles away. so my breaks got worse so i scheduled an appointment with ford again and when i got there she denied me setvice told me i needed to drive my car that breaks were completely grinding down to hyundia..

so i did they got on phone and sent me back down to ford where my now fucked up rotors needed fixed.. so after all this and 800 follars fucking later my abs and traction control lites are on. so they fucked that up some how..

i think if i spend that much money and my car comes back with sensor or something else wrong with it is really fucked up and im pissed about all of it i…

100 words is not enough to begin to explain the issues with your customers service at this location. If really care to address this you have my email send me a reply.

Good afternoon,

I purchased a 2016 Ford Explorer on July 30th. Within 24 hours of having the vehicle (after an apparent 100+ point inspection) it was shaking, due to cupped tires as I was told by Joe the sales person. No one will tell me if the suspension was also checked when new tires had to be placed on the vehicle and were the shock absorbers, struts, shocks and bushings checked. Prior to purchase, the visor, center second row console, and cabin air filter (due to a smell in the car when opening the doors) were being ordered to be replaced. Within a week, the rear windshield wiper when using for the first time the rubber was not enough and was falling off to keep the rain off of the windshield, the USB port for the SYNC feature continues to throw error messages when connecting to…

George Schultz is non responsive and avoiding taking my calls and/or returning messages. I attempted to contact other employees with no success. The phone number leads to a single voice mail with no return calls.

I have awaited more than 45 days to receive a refund for a warranty.

It is sad that companies like AutoNation are allowed to operate. Poor customer service, hiding behind phone numbers with no one answering or returning calls. No return emails.

I purchased a Volvo 2022 XC 60 at the location in Stevens on Stevens Creek in San Jose. Everybody at the dealership is superb, Jessica, Alanna, Ardwen. & Jamie (whose on maternity leave).

Usually a customer doesn’t know the management staff of an auto dealership on a first name basis and they don’t know their customers on the first name bases, except for the salesperson who sold you the car

My car is a NIGHTMARE. . The connection between Google and Volvo is so terribly screwed up that my car has been in four times for a complete software strip out and replacement. Now I have a defective emissions switch, and that’s on back order for amAMONTH. But even more upsetting is you can dial any extension that the phone option gives you be it sales, parts, collision center, and so forth and they…

I picked up my car in Volkswagen Savannah last June 25. It was a courtesy delivery. Paid for the registration. Given a temporary plate . My temporary registration will end on Aug 9 and yet my Tag title (plate ) havent delivered yet .

Called the Tag office . Tag office is waiting a return call from Volkswagen Savannah until now . Tag office cant process my docs and only Volkswagen Savannah knows and yet they are not calling back the tag office .

Tag officer been calling the Volkswagen but no one is answering.

Bought 2015 Mustang on 6/22/22 at store #974, deal 19914, STK F5431587. AZ DMV (Dept of Motor Vehicles) states this car is still registered in CA. ??? I have it at AutoNation Ford in Scottsdale AZ waiting for warranty service but they tell me they cannot work on it because it's not in the system.... The AZ temp plate is about to expire!! I need my car ASAP

Sincerely, Manuel Andrade

I purchased a 2022 Chevy 2500. Iam a disabled veteran and had a lift in the back of my truck I traded in. I asked if they could take the lift out of the truck I traded in and was told yes they could.

I told them that was the only way I could trade my old truck in because I had to have my left for my electric scooter so I could get around. I told them they just had to take it out and set it the back of the new truck so I could get the VA to install it.

They said no problem now they tell me I have to take it out. Iam disabled how am I going to be able to get it out that is way I asked before I bought the new truck. Then they told me they were going to charge me if they take it out. They lied to me.

So I’m going the va tell them. I have 75 veterans who are going with me to protest in front…

I purchased my vehicle one year ago just a few weeks later Auto Nation bought out the dealership. When I bought the vehicle I got free oil changes and service. I was told on my first oil change its only after 8000 miles the second 10000 miles I drive alot.

Now I can not even make an appointment to get service. I was told you have to come in and it's first come first serve and I have to leave vehicle all day but no guarantees. This is the dealership on Abercorn Street in Savannah. Horrible service.

For 5 days I have requested the original copy of the odometer reading at the time of purchase. I was told several times we will send you a copy. California only excepts the original. Apparently this task is impossible for autonation in San Antonio to accomplish.

I also need the title, (I paid cash), and have not been told what the status is on this issue either. I need both of these items to register my truck in California where I live. I have spoken to several people including Ovi the manager but have not been notified of the status of my situation.

Once the sale is made everything is the buyers problem apparently. Please help.

Autonation Hyundai in Corpus Christi service department, has to have the worse customer service, no customer should have to experience. the rudeness, the horrible communication, and lack of accountability that I have received in the last 7 months for the vehicle I have been paying for that has been put on the back burner due to the constant update I request.

I feel like the service department is retaliating against me which is not fair. I would like to speak with someone about the situation I am in. I can be reached at 361-336-3244

Poor customer service. Lack of Communication. My car had an appointment set up for The 6th of June. Has been there for a recall on the paint. My car has been peeling. So I took it in on March 31st.

No one care to call me to let me know that a service on my car had been made. I had to call multiple times to find out about the appointment. Now I’m having trouble with my car getting done!

1 month with out a vehicle. One excuse after another. I asked for a rental, I have to have a vehicle to get to work. So disappointed with the service.

I purchased a 2015 Audi Q7 on February 5, 2022. The vehicle was returned to the Autonation Honda Dealership on February 7, 2022, for a major oil leak. There is no way a leak of this magnitude would not have been detected through the 120-point check AutoNation/Audi claim to perform on Pre-Owned Vehicles.

This vehicle has been in the shop more than it has been in my possession. Each time I'm without a vehicle for weeks at a time. Multiple visits to the dealership have proven the last 125-point check performed on my vehicle was March 24, 2020 (40,000 miles and 2 years prior to my purchase.

AutoNation Honda delivered a preowned vehicle to me that had not been properly inspected and has caused an undue amount of stress and loss of use of the vehicle. I am seeking reimbursement through Audi…