AutoNation

00 back. I have left several messages for your Mercedes in Coral Springs, Florida. I have left several messages for your sales manager, your financial person. NO ONE returns calls. I have called your corporate office I've times without a return call.

This is the most difficult company I have ever dealt with. 00. How dare you hold on to my money? My phone number again is 917-589-2538. Sanford Dekovnick

I called Autonation USA in Corpus Christi trying to get information about the company and how it operates being that they do business with other dealerships and I person is sales that answered the call said rambled out a few steps of what to do and the continued with I can’t help you and rudely hung up the phone.

+1 (361) 217-6733 Is the location and when I tried to call back because the was rather rude no answer. Don’t think I will be doing business with this dealership if this is how they treat customers and/or future customers

I was threatened by a sales manager Matt of Auto Nation Clearwater.

This complaint will be against the AutoNation at 330 N GIBSON ROAD, HENDERSON, NV 89014. This statement should in no way reflect poorly on the salesman Bob Iaconi who in my opinion went above and beyond in his efforts to secure a deal for me.

To make a long story short I came in with a 1999 C230 Mercedes to trade (which I was told I would be given a $500 credit for), $3000 cash, an additional $1000 on a credit card, a 672 credit rating and an expectation of having no more than a $150 monthly payment.

The vehicle that I was going for was a 2012 Rav4 with a price on it of $10,999. After a week of trying to figure out a way to do this deal it fell apart. No manager ever introduced themselves to me during the whole process and I was in there at least 4 different times.

If I ran this…

I took my 2020 Toyota Tundra in for its second oil change and there was also a brake problem. My service advisor 8305 was Epifanio Rodriguez . I explained the brake problem and he first said it is because you are breaking too hard with the big tires (it has a 3 inch lift but is factory) .

So then he asks if I got it aligned. It is a brand new truck so no. Then after looking at it he says that someone tampered with my truck and took out the pin on the control arm. This scared me! So I paid it.

When I did, I asked if I should report it to the police and he said only if I saw the person who did it. Which I didn't because no one tampered with it. It was a factory defect. It is a brand new truck that had barely over 12,000 miles and I love and pamper my truck.

He tried to make it out like I…

We're reaching out to you in reference to the 2018 Nissan Altima that we bought from Autonation Amarillo east. We purchased vehicle on 03/27/2021 vin. no. 1N4AL3AP9JC236774 under my wife's name, Elida Garcia. That week we took off on our trip and halfway down the road the ac quit working.

Well we got to San Antonio and found out there was no autonation service shop. So I called and was told that we had to go to Austin or Corpus Christi. We found a mechanic said there was a leak in ac system and he added freon and got us on the road.

When we got back we took it in and supposedly they replaced the ac compressor. We were not furnished with a loaner as we were promised by sales person when we bought the car. Well we have the same problem again and the ac is not working like it should.

So…

I purchase a new Vehicle from AutoNation in Phoenix, Arizona. I purchased a Jeep Grand Cherokee.. I am very pleased with the vehicle. 00. The next day, I decided the extended warrantee was not in my best interests. I decided I want to trade the Vehicle every two years which would be good business for AutoNation. 00 . 00. 00.

I requested an explanation which I have not received. I believe this is very . poor business practice on AutoNation's part. I live in a large community (6800 homes) in Anthem, Az. They have a Web page. I am very well known in this community.

I plan on expressing my dealings with AutoNation. This will not be good advertisement for AutoNation. I dealt in good faith with AutoNation and they should have done the same with me. Any help you could give me will greatly be…

I bought a used 2017 jeep that had allegedly undergone a 112 point inspection from your store in Columbus. The stated purpose was that my son Jerry Means needed a dependable vehicle for work. The purchase was consummated in March of 2021.

It is a piece of junk. I seriously doubt an inspection was undertaken as represented by Salesman Charlie Jackson, who has since disappeared from the face of the earth since the sale. I have written him and his sales manager, Dean Parks.

There is a laundry list of ailments. To include, but does not have the most serious concern as my son and his daughter were stranded on an Atlanta highway for five hours waiting on a tow as the vehicle had completely shut down.

They were head to Montgomery for a funeral of a close family member. We have tried to patch…

I paid for a tire rotation in my care package and I marked my tire because the last time I took it in I didn't think that they rotated my tires but I had no proof. The tire that I marked is in the same position it was when I marked it and the air pressure in my tires are the same. I have 2 more prepaid services left, and after that, I will no longer go to them for service or to by a car!!!!!!!!

I was sold a service contract and I said I didn’t want it. I talked to Edison in finance and was told it could be cancelled as soon as the deal was funded. I explained to him that I am leaving to my home in Colorado and he said it could be done by email.

3 weeks later I’m in Colorado and he tells me I have to come in and sign and I told him that was impossible. He could simply email me the cancelation I could sign it and send it back.

Please call complaint about customers service

I went to AutoNation Honda in Miami Lakes to address some concerns with my cars collision brake system, tire alignment and to do complete multipoint inspection and oil change. Once i expressed my concerns that my car's collision system seemed to be not working they told me that they did not see anything wrong with my car and recommended $800 worth of service which included the alignment and

my brakes and they told me that that should correct the problem. After about two weeks I returned to them to let them know that car was experiencing the same issue and that now my car was shaking whenever I drive, George Blaschke (the assistant service manager who assisted me both times) was very callous in his approach in addressing my concerns and

the mechanic that was assigned to work on my car was…

I bought a 2019 toyota 86 Trd with 210 miles. Sold to me as new. By the time finance was finished, it was dark and late. I went over the vehicle with the sales associate and sales general manager Ben.

I mentioned about several areas all around the exterior of the vehicle where the paint was damaged.

Specifically the driver door, hood, and rear bumper. Ben assured me that when I returned to have the windows tinted, they would take care of the issues on the exterior. He specifically told me that they have a reputation to keep.

I trusted him, and when I returned for the tint I expressed how displeased I was at the fact that I had been charged for a 7 year extended warranty for nearly $2,900 and not asked or made aware of it. In fact, Jesus in finance did not go over any part of the…

I purchased a vehicle oct 12 2019 and the motor went out on 01/13/2020... the vehicle has a two year extended warranty that auto nation sold me but the warranty department denied the claim and states it has a aftermarket cold air intact .

i still gotta pay for this vehicle that I can’t even use .

Hi my name is Mavies of Houston, TX. I bought a 2009 Nissan Altima with 58000 miles in Sept 2019. In December I went to the dealer ship foo I-10 East in Houston,TX to see why the car was making noise and was told it was the axle and struts and shocks also has worn tires.

00 for them to fix it. The manager had a bad attitude. I also purchase the extended warranty and was told I could only take it to autonation to get it serviced which is not true. While checking on getting my car service another customer came in with part of a vehicle that was just purchase a week ago.

I am unable to get in touch with anyone in the corporate office. fast.

On Sun Feb 23 I chatted on line with a female who stated that someone will call me on Monday from the service dept in Margate. I also called the service dept this morning and left my information. Again no one called me. WHY NOT?

I have a few problems with a pre owned certified vehicle I just bought. How do I get an appt if no one calls me back. The nearest dealer is about fifty-five miles from me. Is this how Auto Nation stands by their vehicles?

You can reach me at 561 573-4729

If I could give them 0 stars I would. Traded in my 2016 Malibu for a 2018 Honda Civic. I was lied to about the features of the car by the sales rep (Steve) was told it was great on gas and also had a sport mode.

Car isn’t good on gas and doesn’t have a sports mode. I was gonna return the car but was reassured by Steve that the car had the features I wanted. That same day I found out one of my brothers had passed away.

You would think a business that makes billions a year would have a little bit more compassion, empathy and integrity. All I got was the managers saying we’re a business so your shit out of luck basically after paying 19,000 for a car that lacked everything I expected In the vehicle even after expressing my concerns to the sales rep.

Derek and Sarah the managers didn’t care…

I made an appointment through the My Chevrolet app for this morning. I get to Doral Autonation and they said that I did not have an appointment and that it would take more than 3 hours. I called to make another appointment and had to wait on hold for them to hang up.

I called back and the earliest appointment they can give me is 2/17/2020. I asked for a manager and it went straight to voicemail. So maybe that’s normal and I mentione it because it happens every time I needed service.

The sad thing is that they sold me a service contract and now I’m stuck with that.

I had a engine put in my 2007 Chevrolet Tahoe 06/17/19 as I picked up the vehicle the check engine light came on so I got it bbn looked at which said lean on bank 1 and 2. I been sitting here for 2 hours waiting.

We drove last weekend in bad weather from New Orleans to The Woodlands Tx. to purchase a “Auto Nation Certified Car”. We arrived late Sat. the dealership was near closing and our saleman James had left and didn’t answer our text messages.

We had been staying in touch with James our salesman the entire ride by sending pictures of the traffic we encountered as well as the bad weather. So we waited at the dealership hoping for him to respond, but he didn’t.

Later we found the car we were looking at to purchase while a salesman approached and was ready to deal, but we told him we had our saleman. We have purchased 2 cars before from Autonation and even closed a deal on a Sunday morning and payed for us to stay at a Resonable, but very comfortable hotel because something was not right with…

It is unfortunate that you are advertising cars as being inspected. Your add says No Worries, We've Inspected It, thanks to a rigorous inspection process. Well to the crux of my complaint. I called on an advertised 08 black CL 63 AMG.

Before I scheduled to see the car, I called and asked questions trying to avoid a long drive to the dealership if the car wasn't up to par. I was insured that the car had been checked and inspected. It also states that the car had an oil change at the dealership in Maitland.

I asked about the high miles, and several other questions, and was ensured it was checked by Mercedes trained mechanic and the car was in great condition, if it wasn't ' it would not be on the lot fore sale. I went into the dealership, checked the exterior of the car, I was preparing to…

Bring the car on Dec 30, 2019, and I ask to be ready on January 06, 2020. Don't happen. Car ready today, January 08, 2020. Problem: ABS module defective. Service adviser poor service attitude. Don't care about the customer. "Can take your car and bring in another place" I need a solution no more problem. Parts are overpricing.

The same dealer Part dep offers a 10% discount and $35 back after return the defective part. Good! I have to rent a car, not in my plan, for four days now. And a costly service, low quality. I think I will never use Autonation again. Any brand. )

I bought a Mercedes CLS 450, from Ivan Silva at Mercedes Benz of Miami, last week of October 2019. Mr. Silva promised to get a second key for me and he played for couple weeks saying he ordered them, he was going to have them, etc. , Now he is not responding my messages, and when I finally reached him from a different phone number his answer was that I need to talk to Gabriela Reyes. I called couple times Gabriela and left messages, finally she called back and her answer was that she need to talk to the used car manager and will get back to me. That was more than a week ago, I have been calling her and leaving messages but to answer. I feel really frustrated trying to get this second key that was requested from the beginning.

Aleida Ors Waldman (954)524-1100

I bought a 2016 S550 Mercedes Benz from Pompano dealer on Nov /1/2019 . Salesmen like him should not be allowed to practice and the dealer should check this matter. The dealer should make good on his promise and reprimand him for his behavior which will have bad effect on the business reputation.

Someone drove into the rear of vehicle and caused some very minor damage, but enough for me to make a claim on my insurance. Tried to contact Mercedes of Delray Beach for an appointment and left 4 Voice call messages. No one responded.

So I placed a complaint with Auto Nation Mercedes. This is not the first time with the dealership and probably won't be the last.

Auto Nation Audi VW of Spokane, during the visit we were told by the service Manager Ray Jones our windshield is leaking and caused some electrical issues. We were advised to file a claim through our auto insurance and have Auto Nation Collision Center repair the damaged parts and fix the leak.

Our insurance company accepted the claim and collision center took the vehicle to complete the work. On 12/19/2019 several weeks later we were told the vehicle was done and ready for pickup, when we arrived we asked if everything is working and if the leak was repaired?

Michael Platt, collision center Manager told us it was all good to go. We walked around the vehicle and noticed damage on the front passenger side of the car, we asked them who did this and why were they trying to hide it from us?…

Dealership in Denver, co I bought my car from. They don't want to help fix my car even with my warranty won't call me back after leaving 20+ messages. Bought a warranty and two weeks after having the car it wouldn't shift.

It struggles to shift from park to drive.

The issue I experienced was at Autonation Ford Gulf Freeway. On Saturday November 22nd we had agreed to a vehicle with VIN 1FTEW1C49KKE32165. The vehicle was not at the dealership as it was at another dealer and they informed me that they would have it there today Monday 11/25.

My Saleslady was Stephanie Rosales and Isabelle Perez. I was also working with Steven Medsger and Jose Ramos. No one called me earlier in the day so I was expecting to pick up the vehicle at 4 PM after work.

Upon arriving they informed me the vehicle was just getting finished washing and would pull it up shortly. As soon as I saw the vehicle I knew it was not the agreed upon vehicle as it did not have the same wheels and upon opening the door I verified the VIN was not correct and

this vehicle did not have the…

I am visit to galaxy toyota azadpur for tyres related but staff not help and very bad poor rong me staff is inselet and very bad feel me

Hi my name is Mayra Gonzalez and I have been a AutoNation customer for years now. I have to say I bought two or three cars from AutoNation off gulf freeway and had great experiences. But this experience at Jaguar Land Rover West Houston 20415 Katy Freeway

Katy, TX 77450

I was in contact with John +1 (281) 725-7027 for a couple of weeks trying to Gina a Mercedes cla. I found one Monday and texted him I even test drove the vehicle he assured me he could get a hold of the vehicle in any AutoNation. I advised him the vehicle was at AutoNation USA off 45N and he stated the vehicle is available and that they could have it. I told John my bank financed me and began the paperwork. My bank received the guaranteed from Johns and Steven hill. John assured me the car was mine and stated he was going…

I purchased a car late on 11/132019. Immediately after driving off the lot onto the highway I will experienced an issue with a vibrating steering - no problem “a simple fix” so I return tot he dealership but they are closed.

I call the next morning to schedule an appointment and show up for my appointment - I’m sitting here 3 hours and waiting for my brand new vehicle. No-one cares that I just purchased the vehicle with less than 50miles on it and it is already in the shop.

This is used for my business and every hour I’m sitting here, I’m losing work and revenue. Toyota autonation Arapahoe in Colorado is the worst dealership ever! No customer care at all. Will definitely let people know of my horror experience of buying a new car from this dealership.

Trying to talk to a manager and…

Marta Mendez 1122 NW 130 Ave. Pembroke Pines, FL, 33028

Date: November 12, 2019

Mike Jackson, CEO Auto Nation, Inc. 200 SW 1st Avenue Fort Lauderdale, FL, 33301

Cc: Mercedes-Benz of Pembroke Pines (Att. Moises Cisneros) Star Casualty (Att. Alejandro Perez)

Dear Mr. Jackson:

Re: Vehicle Damage discovered after repair has been completed by Auto Nation Collision Center

On August 12, 2019, I brought my vehicle (2015 Mercedes Benz 4D SED E-Class E350 Sport RWD/White) for repair to Auto Nation Collision Center located on 8600 Pines Blvd, Pembroke Pines, Florida 33024. The vehicle was received and inspected by Jenifer Llerena (repair order number 82000). The repair involved removing and replacing the bumper cover w/o center grille emblem, LT and RT carrier rivet outer and body paint.

On…

We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the car breaks down. Last October 30, 2019 the car started rough.

I know it was a misfire. I contacted the dealer and dropped it off the next day for repair. I informed them that it is still under the 90 day or 4,000 mile warranty. The Service Adviser called me that I have engine misfire due to multiple failed ignition coil.

She also informed me that my claim was denied since it was caused by a spark plug which was not a listed warranty item. My warranty contract does not show spark plugs as included or excluded item.

Also my warranty contract does not show ignition coils as covered warranty item. Pretty much my warranty contract does not show a…

I went Saturday evening to look at it and Infiniti QX 50 2016. 0 turbo for this year‘s vehicle after signing all the paperwork my husband and I went to get into the infinity and it wouldn’t start. So he told me I would have to come back on Monday to pick it up they would put a battery in it.

So my husband went there to pick up the car and the sales person and manager were going up to a meeting but someone else told my husband oh the car started right up. So without asking Questions my husband drove the car home.

So I called Monday night and I asked why a new battery was not put in the car I was told they’re not sure why it wasn’t so I I asked if the car was looked over because something must be wrong if the car doesn’t start then all of a sudden it just starts right up this rubbed me all…

I know this will go nowhere but at least I got part of my feelings off my mind.

My 2013 Ram 3500 had a transmission problem on Sept. 23rd 2019. I had it towed to Autonation North Phoenix on Sept 24th, 2019. They told me I needed a new valve body for the transmission. A week later I was told they found one locally but they wouldn't sell it to them. A few days later, I was told they found 3 on the East coast and one was being shipped. Then, I was told one would arrive by October 21st, if not before. Then I was told one would arrive on October 28th.

It is Now November 1st, 2019, and my truck is still at AutoNation North Phoenix. No part still and truck is still broken!

I could have ordered an after market valve body on the 25th of Sept and had it in hand on the 26th! I simply can not believe Ram, in the United States, Canada or Europe can not get a valve body. It has…

This complaint is in regards to the service department and their practices. I feel this company is trying to rip me off with my vehicle repair. On Sunday October 20th, my check engine light came on in my 2017 Nissan Murano.

I was able to make it to the dealership on Tuesday October 22nd. I wanted to get an oil change and to see why that check engine light came on. My truck was physically running perfectly without any issues at that point.

After sitting in the waiting area for almost 3 hours, I went to see the service advisor Selina to find out the status of my vehicle. She stated the oil change was completed but they needed a few more hours to find out what the codes meant after they completed their diagnostic.

She advised me based on the coding, she saw I had an extended warranty and…

Last Wednesday, October 16, 2019, my husband took his 2007 or 2012 Tahoe to your service dept located in Northwest Austin, TX. The trouble with the Tahoe is it won't take gas or takes forever to pump. He left the car with an expectation of a call later in the day or within 24 Hrs with an diagnosis and estimate.

No call or communication within 24 Hrs so John called service for an update. He got a promise from the other end of the phone stating he'd get a return call as soon as they checked on the car. No return call Thursday.

John called Friday morning and got the same promise. Frustrated due to the continuing zero communication, John went to pick his car up Friday afternoon. When we arrived the car was up on a rack finally being looked at so we left with Chad saying he'd call with a…

I live in New Mexico and was shopping for a late model used Tundra. I found the truck I really wanted at Auto Nation Tempe. I dealt with Corwin. I had a few questions and had requested the car fax report and the 128 point inspection. I got the Car Fax it looked relatively clean, never got notes from the inspection. I was assured it was in excellent condition. I had been sent a photo one tire indicating the tread was good. (What I didn't know is the other three tires were very worn and needed replacement.)

I reserved the truck and went to the bank and secured a loan. As I was working, I flew a friend to Tempe to pick up the truck. He returned and I got my first look at the truck. In the paperwork they indicated there had been an "Enviro Haz" clean up on the truck requiring the interior be…

I took my 13 Nissan Sentra too autonation on Thornton road for a transmission problem they called me and told me that my car is ready so i pick it up later on that day i live not for i got half way home the car cut off on me so i called Autonation back it started leaking transmission fluid the car started shaking the motor was jumping like nobody business they want give me a car that is bad business i am calling the news people right now

The first one is I was given an online amount that changed once I got to the dealership. The second is the the me connect has not worked since I’ve had the car and the third is I asked Mr White of the Mercedes Benz of Huntvalley if he could match the price another dealership offered and he told me flat out no. I could have purchased a vehicle from any dealership however I chose your dealership

This email was sent to the General Manager Josh Marshalek yesterday at Belleuve Ford.

Hello Josh,

My wife and I had a oil change appointment set up for the 27th of September 2019 at 11:00 AM PST. Our vehicle is a Dodge Charger and we are taking our vehicle to a Ford dealership for maintenance which is strange already. We've brought our vehicle in several times for service and after the oil changes there have been incidents were something was missed or we were recommended the wrong solution. This has happened more then once, so my wife and I decided to speak to the line manager. During that conversation your manager was rude to my wife, he kept cutting her off when was trying to make a valid point. Eventually he did say sorry but I felt like his apology was not sincere at all. Also first…

I was at the North richland Hills, TX location. I am a 19 year old girl. Was verbally harassed by two salesman who refused to give me back my personal car keys. You have not “earned my business” on this day, or any day.

I recently leased a Jeep. A few weeks later I took it to the service department to check on a noise in the car as well as technical issues concerning audio in the car. I took the car on a Wednesday around 1pm and after a 1 hour wait, I was told they could not check the car that day and that I have to return some other time.

I requested a loner so I can leave the car overnight at the dealer so I can go to work and pick it up next day but I was told they had no loner available. I was told to get there by 7am on Saturday if I wanted to get the car checked on the same day....

Not only were the options and answers given to me by the customer service personnel unprofessional but I also contacted the corporation twice to leave a complaint and no body had the courtesy of returning my calls, I…

I have an issue , as I called and asked several employees there no one would give me the complaint number . Several people there including the GM Gary Snyder ! I called Gary and as our useless conversation was over I again asked for Gary’s position there ( GM) I asked him if he was ever going to ask me what the concern was ?!

Was such a waste and I was so frustrated I hung up . He sent me a “ butt covering “ call about he is there to help etc . The funny thing was again he did not ask about the issue?!

I tried calling ever Mgr of any dept there and no one would help me , no one has voice mail I was told ??! I had to call USAA just to get Dustin to call me in the beginning ?!

Steve would NOT give me the number for Chris Douglas ?! I guess if you don’t let anyone make a complaint ....…

Check engine light came on carwill not pass emissions cause of egr valve the salesman called me on a Friday said the car was not ready the part didn’t come the sale manager called me that Saturday morning saying the car was ready I work on cars all he did was to take loose the battery so the computer reset at 250 to 300 miles and the light goes out and no drive out tag I got 2 tickets cause no drive out dealership tag

received some disturbing new that the engine that is my car does NOT belong to my car, which in tells void my warranty on my car. Need to figure out HOW, WHY AND HOW CAN this be. When the car has only 9027 miles.

Purchase the car from auto nation BRAND NEW receive service from the service department 7863087906

I was EXTREMELY hesitant to bring my car in for service as I'd had a bad experience before. I finally had to do it as I had a recall on my Honda. I dropped it off the day before, confirmed my correct telephone number and was assured they would call me when the car was ready.

I received no call and the wrong number is still associated with my account. This happened exactly the same way the last time and I see nothing has changed. Very unhappy with the lack of follow through. Won't be returning.

I had my 2002 ford explorer towed to Auto Nation ford on in Memphis on Aug. 08, 2019 because it would not start. The rep. i spoke with was a Mr Garvin, he stated that they wouldn't be able to get to my vehicle on this date but will give me a call the following week on wed. or Thursday.

Mr Garvin, contacted me and stated that i needed a engine, he gave me a price on a used engines and a new engine, he stated that the used engine had only a 6 month warranty, i told him that i would like to have a new engine put in, he stated that the engine had to be ordered from ford and he will contact me when it is ordered.

A few days later Mr Garvin, contacted me and stated that the engine was in and they will get stated on my vehicle and it shouldn't take no more than a day or two, a week went by and…

My wife and I purchased a car from Autonation Dealership at 8526 North Freeway Houston Texas. After a month after purchase, we had problems with AC. We were told at the time of purchase by a manager that if we had any problems from bumper to bumper, Autonation would take of the problem for 90 days or 4000 miles.

We brought the car in to have it fixed, but was told by a manager that the part that we needed was not covered under warranty. He then presented me with limited warranty papers showing what parts were covered. We only had put less than 450 miles on the car at the time.

They then agreed to make us a satisfied customer where they agreed to fix our problem. They had to order the part. A week later we called and was told the part was in. I took the car in for repair at 7am the next…