AutoZone

I purchase a new battery and starter for my 2002 Honda Accord bcuz this is what the employees told me was wrong with my car and now I'm at a loss of almost $450 dollars because they told me wrong information. They didn't want to refund me foe the battery that was not bad anf I lost out on labor fees to get the starter replaced that wasn't bad either.

Talk to corporate office and they act like we were lying to them about what happened. AutoZone employees have no idea what they are doing and I feel as if I should get a refund for time and money wasted.

This was a horrible and unprofessional experience.

* I bought tools that were suppose to have a lifetime warranty ( C-Clamps ) that ended up being warrantied for a lesser time when I needed them replaced.

* I bought a battery with a 90 day warranty that lasted a total of 5 or 6 months yet the cheapest wal mart battery with a 1 year warranty lasted 3.5 years and is still in use yet they are both made by Johnson Controls. Autozone must be getting an inferior quality product from the manufacturer.

* Saturday August 7 at 8:42pm I walked in to my local store to exchange a fan belt cause they gave me the wrong one and I was given the " GET OUT ! WE ARE CLOSED ! " speech by the same guy that gave me the wrong part. I asked if they were open till 9PM and told , " We are open again at 7AM." But I have 6 minutes left before closing and that…

This complaint is regarding a store manager at AutoZone, located at 8877 Pensacola Blvd, Pensacola, FL 32534. The insult took place on 08/07/2021 around 1:40 PM central. I was so disturbed by his low-class attitude and comments that I forgot to get his name. He appeared to be tall, dark skin African American male with a damaged left eye and disturbingly ugly. He was making fun of the way that I spoke, which I found to be extremely out of place and disrespectful. I did take the time to explain the situation to another onsite store manager (Caucasian male); but the ugly African American manager was still laughing about the issue as if he found the situation to be funny.

I am of African descent as well, but I think that AutoZone should take the time to hire people of more class to represent…

I went to your Manteca store this afternoon Sunday, 1 August 2021 because I was having some issues with the warning light. I arrived at the store after 5pmI went and I stood in line. I waited and eventually this big tall guy with a extremely large tummy reluctantly decided to ask if I need help.

I said to him can you use that gadget to come and tell me why the light in my car came on and he proceeded to tell me what I needed to do to help myself he was going to give me the tool to do it and I said OK then I convinced him nicely to help me because I really didn’t know what I was doing and I didn’t know what I would be looking for.

He was stopped by a coworker helping some one load 10 box of DEP, who asked him to get something for another person so he put the gadget down and said the…

Got product online. was sent an email that it was ready. Went to get it and Store 2092 770 Goodman Rd W Horn Lake MS 38637 at 3:45 central time she was the only woman working there, and they could not find the order.

The lady kept saying she did not know who sent the email and was getting getting louder every time she told me. I kept saying that it came from Auto Zone. I ask for my money back she told me it would be 10 dollars. 91 from my card.

She got LOUD and said do you want the 10 dollars or not. I said no I want the money that Auto Zone toke out. Loud again she said I can not help you, you need to call the offices.

So I left and did so, after 30 more minutes of my time I was told that I would receive my money in 5 Business days. She was loud and rude. It will be quite some time if…

I brought 2 rack and pinions and paid 2 labor charges of $304 1 rack and pinion and labor charge of $304 district manager Rusty Camille paid for from auto zone between 1/19/21 and 5/18/21. My mechanic Steve Giscomee owner of Speed Workz performance Center which is registered with BBB and has been my mechanic since 2007.

I am still having problems with my steering not turning when in a tight spot have to go forward and back to get out. Mr. Giscomee also has put on a power steering pump he said it is the rack and pinion again that's still not working right.

I reached out to Mr. Camille again on July 15th with no respond and again on July 19th telling him Mr. Giscomee wanted to speak with him gave his number of 719-465-3381 and still no response. I am a single woman working 2 jobs to make…

Jul 25 2020 the manager refused to help me to put my battery on my car he say they not offered the service no more ...

Oh my gosh. What terrible service. We have been customers and spend at least 1500-2000 dollars in sales each month. We ordered brake rotors and pads last Thursday and called Monday to see when they would be delivered. No delivery until Noon or when someone came in. We picked them up ourselves but no pads and the manager or (1) new of 5 days salesperson could find them. Now were are awaiting at 3 p.m. for some calipers and battery which was ordered at 11 a.m. We have called on 5 different occasions to find where the parts are and again were told no help. The last time we called the person answering the phone had no clue of the order. Really? Only three people working and one of them had no clue of the order. Our days are numbered with that store.

The manager this morning was in the back…

Walked into store 3 of 4 employees including manager walked out to smoke. Left 1 new employee who could not find part for customer in front of me. 3 more customers came and had to wait in line behind me.

New employee told 1st customer to wait till others came back. Tried to help me but had no ideal what I wanted. 5 mins later all 3 came in from smoking. Asked 1 for scan tool with abs and was told that they don’t carry them anymore with a bad attitude.

I said This morning I was here and saw a employee using one on a car he said it’s broke. Horrible service and attitude.

The every night manager is amazing!!!! Every night I go, she’s there… I love her so much… I bet she would go so far one day with all the knowledge she posses. I was amazed at the fact that in two mins she changed a battery with a full explanation of the benefits of getting the agm battery for my car, she even double checked my alternator after installation and

as soon as she was done she did the same with the other gentleman that needed to get his battery replaced, I have a 20 rogue and he had a charger, and we both took the agm battery, I don’t know how she moves so fast, but had no issues with helping us both back to back, it was dark and all, (after 9pm) yet she didn’t lose her smile and

humor… all I recall is that she told me that she loves helping others, especially when a challenge…

I was behind a Africa American customer in your store she asked about a battery with a Chevy Malibu and she asked if she bought the battery did they replace he actually told her no the battery was in the trunk of the car a simple fix he told her she had to go somewhere else to have it putting it She purchased the battery kept it later come back and take the battery up I shop at AutoZone AutoCAD this is the first time I ever encountered something like this in one of your stores ever disappoint

couple months ago went to return a item at Autozone in Roseville mi on 28401 Groesbeck Hwy, Roseville, MI 48066. The Part sale manager gave me a hard time, did not do my return and argued with me. He also stated that some AutoZone's where franchised owned, but they are not.

So i let it be and never got my return. Yesterday i went back in due to one of there led items where default. i already installed most of the led kit just needed to switch out the controller for the led.

He stated that i would have to remove the led kit , bring the whole thing back in for him to be able to process a return. Why could i not just get the one from the shelf and do a damage swap??

The psm had his shirt untucked and no name tag and augured with me once more. i contacted the regional and the district…

I ordered shock absorber for my mercedes on 4/13/21 on auto zone web site telling me I will receive by home delivery on 7/15/21. my car is already in garage with the removed parts waiting for new part and I am unable to drive and go to work.

Today 7/17/21 I called customer service to see what is going on why I have not received my part and they told me the part is canceled because the vendor do not have that part. That means if I did not call nobody will tell me that.

This is unacceptable and unprofessional how you treat your customers. I will never do business with you anymore. Goodbye

Where should I start? Well let's first start by saying, My name is Tommy High I'm 38yrs old and I live in poplarville Ms so I'm sure you can guess the store this is going to be about. I'm not filing a complaint on one individual, this complaint is against every worker that works at y'all poplarville, Ms location.

Years ago back in 2014 I was in a bad place in life and did some things I should've never had done. I burglarized a couple local businesses around the town I live in, I want to add neither one of these businesses was AutoZone.

Well I got a guilty conscience and turned myself in and paid for my wrongs by serving 5yrs in prison, I was released and been doing good ever sense, I actually started my own business. Well I went to AutoZone for the first time since I been released...

So…

Bought a bottle of armorall which they had to go in the back to make change, he handed it to a girl which she didn't count before handing it to me, which I just stuck into my pocket and noticed i was short 4 dollars, attitude from her was very bad as if she didn't want to be there, I didn't make contact with them after I was shorted, I will do my business with o"really, sometimes you have to learn a lesson to go to the better place.

The kid that was working was rude. He would not get out from behind the counter to show me where the item was. He just said aisle 1. I used to work for Auto Zone and we went out of our way to help.

I asked for another item and he said somewhere on aisle 4. Very disappointing. Connersville Indiana store.

I went into the store in Georgetown, SC. I had my car checked for the battery . The sales associate said that needed a alternator. 61. I spent 4 hours putting it on, just to find out that it was my battery post.

I don't have money to throw away and be lied to. I went to Advance Auto and they changed out my battery because it was under warranty, free of charge. I am very upset with your company. I feel like I was taken advantage of. Sincerely, Nicole Lee

93 total I left the store before I counted the money when I found the mistake. Ref number 0360-257361-210707-3 the girl behind the counter looked as if she didn't want to be there, I took a 4 dollar loss but its worth 4 dollars to know not to go back there.

This is the 2nd time this has happened to me from the Owego NY autozone store I had to order a part they stated it will be in the next day when I called to see if part was in they now state it’ll be in the following morning I am not happy with the service I have received from this store I have already paid for the item to repair my vehicle because of this issue I cannot make it to work nor make it to emergencies as a first responder I believe I will take my business elsewheres

I placed an order for next day delivery on July 1st. I received an order confirmation at 6:13 PM on July 1st. Upon checking my order status on July 2nd Fed EX had a delivery date of July 6th. I called customer service an apparently someone at the hub used the wrong FED EX label.

I will not receive these parts until the 3rd of July. 00 dollars and the parts were desperately needed on the 2nd!! 00 gift card and have the hub generate a new label for delivery on the 3rd. This WILL NOT suffice.

This is VERY BAD BUSINESS! How can you offer next day delivery and screw it up and make a person wait 2 days???? The gift certificate was a nice gesture but hardly makes up for the frustration this has caused. Not to…

Eagle River,AK Auto zone. Horrible horrible return policy. You can’t return something without a receipt and even get store credit. Because apparently they can’t look up your items under your phone number that they ask for or card number. New in box, never even opened. 70 bucks in parts.

Bought it 3 days ago from the same dumbass kid that doesn’t know his head from his ass.

Ordered a wheel hub/ bearing for my 2006 Toyota Highlander hybrid. Was told to come in the next day at 9 am if I haven't received a call to come in anyway it would be there. I drove 20 mi. and it wasn't there.

I asked why they didn't call and was told they didn't know Sorry. I had to re-order the part because the 1st one didn't work. All the bearings you sell are the wrong ones for my hybrid. The bearing must be magnetized on one side for computer purposes and none of yours are.

You need to check with a mechanic I have wasted my time and gas on a falsehood.

My complaint start 6/13/2021 i stopped at my local autozone because my check engine light was on I was told my bradley employee that the machine was broken but he took me outside to a mechanic that did not I repeat work for autozone they than ask me for 160 really crazy that they would use a mechanic off the street I've been writing autozone complaints for weeks now

I went to the store in Norco on Hamner and I put all the items I had on the counter the kid rang everything up I thought. He asked if I wanted to use my rewards and I did so then I grabbed the items off the counter and walked out.

The alarm buzzed and I’m assuming the manager came outside and instantly accused me Snd my friend of stealing. Said to give back what I took and I was like I didn’t take shit I just paid for everything. Went back inside and he was causing a scene which was incredibly embarrassing and come to find out the kid didn’t ring up one item.

So I paid for it but was again very upset due to the fact that it wasn’t my fault and I wasn’t trying to steal anything the negligence of the employee is not my fault. I didn’t receive an apology or anything and it makes me want to…

Went to auto zone for a purchase today and upon entering the store it appeared that they were not busy… After I waited and waited to be helped i finally asked could I get some assistance and was told by your employee they were “ too busy” and if I couldn’t wait I could go somewhere else.

I have lived in this community all my life and I am appalled by the service this store gives to someone spending money as a customer here … in the future I will drive the 17 miles to Douglas Georgia and give my business elsewhere I hope someone follows up on this incident and looks into this deplorable behavior of this staff at this location. Kind regards!

I had two separate orders and was robbed they refuse to refund me

I bought a battery and they tell me it only has a 3 month warranty and the battery is dead !

My Daughter had the worst exp. at the Riverview location 301/Symmes on 6/12/2021 @ approx 7pm She went to this location to have her battery charged, she was rudely advised that she needed to take it out herself. The store had 2 clerks no customers and this is probably why.... she proceeded to tell the clerk she didn't know how , nor did she have anything to loosen the bolts .. he handed her a wrench and went back to sweeping the floor..

The issue escalated verbally when the store clerk came out the store and took the wrench back prior to her getting the battery out because if fell on the ground.... cops were called , however i am the mother who was called as well and arrived 5 min prior to the cops getting there and approached the store clerks and asked to speak with the clerk who was…

I just was not happy i went in few days ago needed a trailer hitch sat in line while im assuming manager because thats who she stated she was basically helped a guy with glasses i say customer to car as they was going outside he stated to her oh my god i didnt pay you and she said its ok your good for it.

Im sorry i have never in my years have heard this again just concerened i went today and spoke to a lady that was outside she stated she wasnt the manager when i asked her she said shes just like an assistant i think she said Ericka was her name she was helpful but confused faced when i told her what had happened and said to please come back and speak to Andy store manager but again i thought this other lady was but any way Ericka stated only commercial accounts basically leave store…

Every time I go to AutoZone or call AutoZone about a warranty on a part that I purchased they say they cannot pull me up on the computer and they have no record of my part being sold to me

First off upon making an order I have made five trips to AutoZone for of the trips it was the wrong part there’s no sorry I waited six hours for the part and it was on the shelf in stock show me the parts at the dealer only again they were there on the shelves but they’re the wrong parts I wasted half of my day on vehicle was in operable there was no remorse no sorry

I needed to do a split payment on my purchases with cash and debit, but I was tricked into doing the entire payment on my debit card and couldn't get the refund credited back to my debit card! Apparently they don't train their employees well enough to do the proper procedures!

Now I'm stuck out for not having enough money on my debit card for a automatic payment that will be due soon. I rate this customer service at a zero! Very very poor service! So if anyone ever need to do a split payment my advice is to do two different transactions!

I pulled up to AutoZone at 8:55pm and 2 employees seen me pull up they decided to walk out a lock up Another customer walks up he knew he had 5mins left to shop also. The long hair little bitch say in his car a watched us before he left. Reason I don't like him he has a attitude like his shit don't stink when customer walk in the store he's no manager qualified.

I went to purchase a phone holder for my Vehicle I walked in ad soon as we got to the area we needed which was easily in plain sight of counter store associate ordered me to put my bag on counter? I was surprised and confused at his demand and this is not a bag it's my purse , then he said well you can leave it behind the counter .

Mind you there are at least 3-4 other men in line to be waited on and of course everybody is starting at me so I said no I will not and started to walk out my friend whom was with me asked him what you think she's stealing something and he said just taking precaution sir.

i will not take any more of my business to this store as long as this guy works there. Auto zone in yucaipa, ca on yucaipa Blvd.

i ordered some parts from autozone in fairlawn nj store they promised the parts would be there that day by 3 pm that never happened. then they said it is coming with fedx the next day i never got them. i wonder what they are going to say the next day .obviously they forgot to order the parts from the beginning they are lying about it may be they received the parts they just wont give them to me some thing going on that store it seriously needs to be look into

Went in for a new battery. They ran a test on my battery told me it’s fine my alternator needs to be replaced. They sold me an alternator. I got it fixed and the problem was not fixed. It was the battery.

What I went in for and they told me I didn’t need one. I spent $700 getting the alternator and mechanic to be replaced for no reason. Autozone told me it wasn’t my battery but it in fact was my battery.

$700 wasted for no reason because of autozone.

I purchased parts and my debit card was processed 5 times the regional manager stopped taking my calls and the charges are still pending for a over charge. This company sucks. No customer service they dont even hold the reps responsible for their mistakes.

I wound not recommended the auto zone in Columbus Mississippi. They are very disappointing and I feel they stole me money with disregard. I was traveling out of town when had issues 843 miles to have money stolen at the check out.

Never again I will never purchase from them again and I'll be filing a complaint with the BBB. Also

I ordered and paid for a transmission 3 weeks ago and still have not received it nor do I have a date for when it will be here. When you call customer service all you get is a damn machine . You can't get a human to talk to!!!!!

I wouldnt even give it one star i bought 3 cans of freon which i was told i was putting 30 deposit on cans the sales men told me you dont have to worry about bring receipt in casuse he put my info in the register so when i went back for deposit they coukdnt find my ticket he said maybe sale preson in put my number wrong so i am out 30.00 Darlene dimeo 2734 phelan rd Phrlan, ca. 92371 442 229 9425 Darlenedimeo@yahoo.com

Went to Auto Zone in Antioch California. Used the bathroom and. Unprofessional lady came and said the bathrooms are not for customers. She was very rude. In the state of California business are required to have bathrooms for customers. Someone needs to inform your stores of this. Thank you

the place just looks like a dump every time I go buy there today I went there to buy some parts and there's 3 garbage cans over flowing with trash 1 on the side of the building on its side with trash flow out in the grass trash in the parking lot the guy working the counter was well to put it nicely mindless I just turned around and walked out and went to a different part store AutoZone Rollins rd Round lake Illinois right buy big lots

I have used autozone for several years. If they didn’t have a part at the location I was at they would check other stores close by . In in hours would have it . This last weekend I went and picked up a pump and pulley .

Forgot the a hose . Got home and called they said they have one in anchorage and it can be here in the morning. Great how ever now they demand payment upfront on store to store stock items. I get it on special order .

So it was drive back forty miles or give a employee my card information on the phone . They had me this time do to the holiday . But trust me I will use Napa or Oralleys, car quest .

They do not charge for local store to sore . I had just bought everything else I needed and you wanted to make me drive back or risk my card information over the phone to a…

I went into store # 1437731 Hewitt Dr. Hewitt tx To do some returns with my receipt I was told that I need to go to the store I purchase it from to get refund I really was under the impression that with a receipt.

You can take to any store I was treated very poorly by car 57 Larry I think He was dismissive of me only wanted to speak with the gentleman. An he told that men are talking stay out of the conversation an the guy that was with me states thR.

an the employee said maybe next time. I should let the man do all the thinking I am very upset about all this. I was discriminate against. An this happens everytime I go into this store I hope to have this resolved or I will not be spending thousands of dollars an month in this or any autozone ever again

I called autozone in Alb, NM. 87105 on Isleta Blvd. I was put on hold for 40 minutes. I was looking for a battery for my car. Not once was I ever told we'll be right with u sorry for the inconvience. This really upset me.

I've been a customer there for yrs and have never been treated so badly. I believe the workers name was Jesus and the supervisors is Edwin. When I called back to speak to Edwin, they left me on hold again.

Never got to speak to Edwin!!! I'm never going to give my business to ur company ever again

This is not the first time I had to return a part at Auto zone. On y'alls behalf. I was given the wrong oil filter when I told em what my car was.. It almost fit it tightened up but after I drove it to work it blew it off ' I got more oil and filter at my expense again when y'all made the mistake

Been a long term Autozone customer and have been getting treated worse an worse at your store, and it’s not just the one of two stores in my town it’s been from both of them! In fact i stopped going to the Middletown Rosevelt Store a couple years ago for this very reason.

Seemed like anytime i would go in there they would ignore you standing there ! It was like they flat didn’t want to do their job or they were waiting it out to see if someone else would step up an do their job !

Then when you did get waited on it was like you were bothering them an left you feeling like you were getting half a## service ! So i just stopped going there completely! Started using the Central Avenue Store # 1703 Started out getting treated well an you felt like you’d been taking care of. Then it stared…

Last night I was in AutoZone located in Blytheville Ar, around 8:45 pm and an employee by the name dewahn I believe it was spelled, left the store to go outside and talk to a friend or such while I and three other people were waiting to be checked out and a gentleman walked to the for and asked him for help twice before the employee came inside to help and

then continued to talk disrespectful to the manager in charge. Then he proceeded to use loud profane language, Then continued to go outside while on the clock with customers in the store and harass and threatening the customer that asked for service while customer was in his car in the parking lot.

Dewahn the employee, actually left the building to go outside and hit the customers car window while cursing and threatening the (PAYING)…

I ordered something and then I canceled because they wouldn't ship the order and I can't pick it up but my money was never refunded

I purchased air filter for my car with other parts , my friend took of the filter from the box to check it up and he forgot to put it back ,so I took the empty box and other parts and left , then when we got home we noticed that we left the air filter in the shop , then we come back in the shop and asked the guy his nam is jeef for the air filter and

his reply was it is not here in a rudeness then I told him can I speak with a supervisor his response was( my supervisor is Donald Trump ) and then he continued and told us if we want something free we should go back in our country .

Purchased battery 4/26/2017 with 5 (five) yr warranty at Autozone 5769. (Receipt states 5yr/ 60mos warranty period. 36mos free replacement period) Battery died so took it in today, 7/4/2020, for replacement. 66 plus core chrg) although core chrg should not have been applicable at all since battery was with us. 42) ***????

The original battery still had prorated warranty. Why would I not be ONLY responsible for the cost of the prorated amount under the warranty left on the battery that I was upsold on back in 2017? You are now stating I must then pay for the difference in cost of another battery for close to the same cost of the battery from 2017.

Robert the mgr was of no help. THIS IS A TOTAL RIP OFF!!!!!