Avis Car Rental

Customer Information: John Caldwell - 404 918-1885 GW585l

Customer Experience: Tuesday August 25; arrived Ohare airport on UA flight 6:54 pm. Proceeded to Avis via tram. My name and car location was not on Avis Preferred customer board Proceeded to counter, provide ID, 2 male employees directed me to a space right outside the Avis door. Loaded suite case in vehicle and departed to gate.

Incident: Provided ID to gate Avis employee Avis employee description; large black male, sweat pants, (Alec Avis mgr on duty knows name/employee) Avis gate employee conversation: Employee Informed me I made a mistake, was in wrong car, and needed to return to counter. I informed employee the 2 males at the preferred counter just checked me in and directed me to this space/vehicle. Employee informed me…

My complaint is about overcharge for the rental I had from budget rent A car taken from DFW. One day rate for the car was $84 for one day but the rental people added surprising charges which made the bill triple the base one day rent which was $227.

There were some charges that was very surprising like counter product charges, cust fac charge etc. I am very unhappy getting the rental from this company

This is the second time I filed a complaint not getting any resolution the first. Confirmation No. 42502191US4 A prepaid full-size sedan. Thursday Sep 22, 2022, at 09:00 AM I picked the car up at the St Louis airport. The lines were long, but I expected that.

When I finally got to the window the agent was very slow. The agent next to him did two customers to his one. He finally finished and told me, my was a designated space. I walked out and no car was in the space.

I walked back to complain to the agent, but he was no longer there. I waited to talk to another agent and finally the original came back and was walking outside. I stopped him and told there was no car in space he directed me too.

He walked outside and looked around and pointed to a car and said that is your car. I walk…

Hello I have a reservation for today at the sunrise Florida location. I was not given a car but instead told that they have no returns coming in. I have a preferred account with business status if that makes any sense,and I also let the representative understand that I was using reward days but to no avail I have had to find alternatives.

I have rented from this particular location for the past year or two and with Avis for at least four plus years. At this point I am contacting Better Business Bureau.

the avis rental in tequesta fl the two men there were angry with each other so there was that experience and then they never gave me a opportunity to get tmy insirnace thru avis they filled out that part for me because they wanted to go home to the point that they pushed me out hte door and gave mea ford explorer that was still diry and was not cleaned for looks or for covid at all and did not go over ant part of the unit that i was renting which i started having issues with the rear brakes sticking when ever i would shift out of park into reverse or drive so

i called roadside just under 24 hours after renting the unit to have it picked up as i was enroute to my sons rehearsal which i was late for but when i called that office the next day i got the same treatment as when i rented it very…

My reservation was messed up twice. Overcharged.

Also, they have long wait times and the system never calls you back. Kept in contact with customer service and have to call at certain times due to the fact that they are located on eastern standard time. Overdrawn my account and never gotten back to me about a refund.

Lied and said to the Law enforcement and tried to charge me with embezzlement. Put my name on the DNR list and every time you call customer service they always hang up on you and never understand you due to the language barrier.

They really deserve zero stars.

I have too much to say. Starting with the manager in Topeka was sexually harassing me and tried getting me to smoke week in the back of the building. Yet he still has his job even 2 years after the incident.

But I'm on the bs donotrent list because they don't want me exposing all this information. They towed my rental with all my stuff never got a call to go pick it up and where. They would never answer me.

I had a bunch of new stuff considering it was around my birthday. I highly do not recommend this place to anyone what so ever.

I picked up my rental at Avis Preferred, PHL. The staffer was entertaining a friend while conducting business. She issued me a larger vehicle than what I ordered , a Mazda CX5. It had a mild cigarette odor. I did not want to go back into the office seeking another vehicle because I felt uncomfortable interrupting the staffer's friendly conversation.

My wife and I traveled about two hours, and then the front tire burst. I then found that all 4 tires were worn to the indicator bar on the tires, which was the warning that all four tires were past their safe life span.

We were very fortunate that this tire blew in a residential neighborhood where it was safe to change the tire. Had it blown out on the interstate highway 95 as we left Pennsylvania, the situation would have been very…

The vehicle that we "upgraded" too had a front driver side head light that was out which was not noticed until driving in the mountains. The wiper rubber blade on the passenger side fell apart when used. The window was covered in spots so badly that you could not see but the empty washer fluid could have solved the problem if it had been filled.

I guess the worse part was driving through areas that were unfamiliar with a head light being out was very nerve racking especially when traveling through the mountains. I should have stuck with the original car!!! But no, I had to have an "upgrade".

It bothers me that the return people could have caught this if only extra measures were taken when the vehicle is returned. I believe that as efficient as the check in and check out process is the…

I called three months ago with a complaint. I spoke at length to an agent. He assured me a call back within 10 days. Unfortunately I have not received a call back This was a serious incident that I would like to know if anything was done to the individual or at least spoken to.

My name is Joe Bursch. 9295281777 Thank you will be expecting to hear from you soon. Have a good day

My recent Avis rental experience definitely ranks up there as one of the worst travel experiences I’ve ever had. Paid for a “premium” car, but the Toyota Avalon they gave me smelled like an ash tray, and it had this nasty lime-scented air freshener pinned to one of the vents.

Also, driver’s center vent was not operational. A few days into the rental the right rear tire blew. I called Avis roadside assistance and explained the situation…and they were so rude and unhelpful. Wouldn’t even tell me if I would get assistance that day…or if I’d have to sit in the car all night long in the 110+ degree heat until they could dispatch someone.

3+ hours later, roadside assistance finally showed up, however I felt completely unsafe driving the “premium” car with a bubble spare in the 110+ degree…

Rented on Friday, August 12. Started driving cross country. Unexpectedly had to put air in the tire every day or every other day and a half. Contacted customer service through email. Was advised once I got to a place where I could exchange the vehicle to contact them to see if they have the vehicle and do so.

Attempted that this morning in Atlanta. No help, was told to drive directly to the location to see if they had a car like I needed, was transferred multiple times between existing departments which I had already spoken to. Your people only live by the script.

The only one to transfer me somewhere else. I actually said back to one that you want me to drive the vehicle, with a low tire, stopped to get air in a city I’m not familiar with, to an Avis location that I have to figure out…

com from what looked like the Avis company for a payroll specialist role. I emailed them and soon enough I was hired by them. Or so I thought. Over the next few weeks, they promised to send me paperwork regarding the job which I still never received, I was scammed of wiring $11,000 to a “fellow employee” for payroll from my OWN former personal bank account, leaving me with almost nothing.

Countless times I asked for some form of compensation back because during that time I lost a relative so I needed some money to pay bills or whatnot. They kept saying they will talk to the financial department to fix these issues (depositing a check with a large amount of money that resulted in my former bank account being shut down, insisting - more like begging me to buy gift cards on behalf of the…

This avis budget car rental has stolen money from my arvest bank account when i havent got money in my account they put my account in the hole 900 dollars and tried to steal a thousand from me when it wasnt not the need to i returned the car and was told i would get my money back after i returned the car but

i keep checking my account and no money has not been deposit ed so really they have stolen from arvest bank but not me please fix this so i can get my account back to postive thank you casaundra christine parham from broken arrow , oklahoma

Would like to give Avis marsille, france a minus of stars . Very disappointed as they haven’t refunded my 1400 euro deosit for more than a month now !! With seldom social media interactions and no helpline or email , it’s hard to believe they have taken a months to make a report that was supposed to be mailed in 5 days .

I can fathom the fact the company could do this with me .

I got charged for a car that I did not get. I did not get the car because when I went to pick it up you guys wouldn't give it to me because you wouldn't take the card I had.

With that being said I still got charged $239. I was told that I would get refunded the money on the 12th of last month. I still don't have the refund and I'm just going to go to the better business burial because this is ridiculous.

I am currently using an Uber rental from your location at 1270 Mineral Spring Ave North Providence, RI.... The vehicle I received was not properly inspected by the staff and the tires were worn down to the metal, which made for a potentially dangerous situation for me being on the road...

I asked them if they had anyone in particular that they go to for repairs and they gave me the name of a garage, and said that they would reimburse me for my expenses.... When I could not get in to that garage because they were too busy, I took the vehicle to my regular mechanic....

I had both rear tires replaced and had the oil change completed.... 91... I brought the receipts to the branch the following morning and they refused to reimburse me despite what they said over the phone.....

Furthermore,…

The manager in Elko,NV is BEYOND rude lacks SEVERELY in professionalism and in no mixed words told a customer she (the manager) did not want to rent to her and to go “down the line” to other rental agencies. This is a small town and I know your turnover has been huge.

But if this is the only type of people you can hire to serve the public. My advice would be to close up this shop. This is definitely not a Customer Service Employee and I have been all over and rented many cars at many places but this lady honestly takes 1st place in rude unpleasant and unprofessional .

I have her recorded in her approach and will more than gladly forward.

Avis endangered myself and my employees 2 week rental 3 cars 5 days of dealing with issues. Lost work Bodily fluids on seats ( have pics ) severe mechanical issues multiple engine service lights worst customer service in any field Have Avis Employee on audio/video recording offering full refund when rental was returned but now offered $50. Cannot even get a employee that speaks decent english, and today after 3 hours on phone with them just gave up.

Returned my rental car. Avis kept charging me and telling me I hadn't returned the car. So, they couldn't find a car I returned to their lot. I had a 6am flight out of RDU so I had to drop the car off at 4 am, left the keys in drop box.

A week later, I see a debit charge from AVIS . I call, what a nightmare, on hold for 30 minutes, they tell me I still have their car. I flew from RDU to GR, MIchigan. It was their way or the highway.

eventually, they found the car and refunded the amount. After this experience, I asked for a new debit card from PNC bank so Avis wouldn't have carte blanche on my account. then, 2 months later, another charge from Avis. How they did this I don't know.

I called PNC, another nightmare, to dispute transaction. Weeks later, I get a notice from PNC saying they…

Returned my rental car. Avis kept charging me and telling me I hadn't returned the car. So, they couldn't find a car I returned to their lot. I had a 6am flight out of RDU so I had to drop the car off at 4 am, left the keys in drop box.

A week later, I see a debit charge from AVIS . I call, what a nightmare, on hold for 30 minutes, they tell me I still have their car. I flew from RDU to GR, MIchigan. It was their way or the highway.

eventually, they found the car and refunded the amount. After this experience, I asked for a new debit card from PNC bank so Avis wouldn't have carte blanche on my account. then, 2 months later, another charge from Avis. How they did this I don't know.

I called PNC, another nightmare, to dispute transaction. Weeks later, I get a notice from PNC saying they…

Although the car was very comfortable, the service when I got there was just the opposite. I waited in line like everyone else, got to the counter at 11:10 am for a 12:00 noon car rental. " I said to her, by the time I get the car it would be a few minutes before 12:00, are you kidding me.

" She told me that I had to wait and come to the counter at 12:00 noon, not before. I was so annoyed!!!! So, my family just sat there in the lobby area for 50 mins. The worst customer service!

If we didn't have all of our luggage and so far to walk, I definitely would have gone to another rental company, as I will in the future. I don't need that type of attitude from someone who represents this company.

Besides, I don't need to stand there and talk to her if it's going to cost me money, the rental…

crooks these people rob you and do not care they will never answer or return your call

Hello , I am emailing Avis because the rental car I have been using for the past 4-5 months has been towed on Sunday by my neighbor because I was blocking her driveway and was too close blocking it a bit. Car got towed and on Monday I called the tow company and they say someone from Avis towing service has to do paperwork and the car will then be released to them and

then they say the car will either go to NJ or LGA , that makes no sense because I live in the Bronx , the address to the mechanic shop at the moment it’s at 1456 bruckner blvd, I don’t think that is legal for them to hold the car and then they tow it somewhere else , I then called the number for your towin service called Avis Towing for budget and I left multiple voicemails and no one has gotten back to me.

It’s very…

I’ve been waiting for 3 months for a refund, I had to rent a car from another co, because they fail to provide a car that I reserved two months in advance.

This is absolutely the worst service I have ever had by any business. I filed a previous complaint, 47437703, about the lack of service I received when the key was lost. You should be able to see that one without me writing it all again but you literally would have left me, and my newborn, stranded had I not followed up!

You promised a refund for 3 days once I closed out the contract - HASN'T HAPPENED! Instead of that you send me a bill for over $400 for a lack of service. I understand the key was lost but to get stranded, treated like crap, and now billed without any regard to that is absurd.

How do you justify this? I can assure you I will never use Avis again and I will ensure if there is no resolution to this issue I will pass it along to my Army leadership in hopes they put a…

Pitiful customer service ! On hold for 2 hours and nothing has been accomplished.

I am a disabled veteran and retired Private Investigator, about 3 weeks ago me and my two son’s were traveling on vacation together we are from California. I reserved a car in Savanna Georgia my old army buddy drove us from Beaufort South Carolina to Savanna to pick up my vehicle we waited in line for almost a hour, once we reached your worker whom was a White lady who didn’t display any customer service skills told me that she could not except my Debit card I needed a credit card, there is a display that stated if you have your traveling itinerary you could use your debit car she insisted I give her my SSN I reluctantly did she took 3 seconds and

said she couldn’t rent me the vehicle now me and my son’s are stranded in Georgia. I had to call my army buddy to come back to Georgia and pick…

i have been overcharged time and time again and this company lied and said i got the car impounded so they could over charge me and not let me rent another vehicle its been a complete nightmare and its never ending the customer service sucks and you can never get ahold of anyone they always hang up on you and take hours to get ahold of anybody

Exceedingly inefficient car rental system in Honolulu—Avis staff waiting over 2 hours after check in to find the car is bad, but they say it’s a daily event. Worst. Business processes I have ever experienced in car rental, and the bar is not that high.

Some months ago my son had difficulty in returning his car at Dallas Fort Worth. Caused by lack of staff. 3 cars waiting and no one to receive the keys. He finally had to leave the car in the queue because he would have missed his flight.

Unfortunately your contact was sent to an address which he only returned to several months later so he wasn’t able to respond. Now he finds himself blacklisted world wide simply because of your company’s inefficiency. This after many years of regular frequent use of Avis How can this be rectified?

my wife rented a car in February for a month. She was told for every week that it was returned early there would be a refund. She returned it 8 days early and got nothing refunded. Then we rented another car in May and were told that it would be made up for not getting a refund.

The car they gave me the computer screen quit 3 times and twice had to get the car jumped battery was dead. Then they gave me a different rental so I could get home without any other problems and put gas tank was full but only had 3/8 tank. 00 for a jump.

Nog satisfied whit this af all. I think I am owed a refund for all my troubles with this company. Would appreciate a reply Thank you, Bill Roberts

I was lied to about signing contract and 40 dollars was added because my daughter couldn't use her card even though it was only one driver. The agent said she was processing the payment as soon as I signed which was another lie the payment was forced through on the 13th of June and my deposit hasn't been returned.

The tire was flat and was unable to drive it for a whole day and it was all a horrible experience. I want my deposit back and a total refund because of the lies and horrible service. I have spoken to several people and nothing has been done to satisfy my concerns.

This was my first and last time using Avis. 270-317-6655 Arhovist Terrell Daughter. My number 270-317-2294.

Money was taken from my bank account and I did not rent a car I would like my money returned to me

First I went to get my car to pick up a dirty car and then when I asked for it to be changed they gave me attitude I got in another care it dirty with lights poping on the dash I am trying to go out of town because I have and emergency the tell me it will be a hour to what for a clean car I have never experienced the rudeness or lack of empathy from this company this will me my last time renting from them oh the truck does not open it is car is disappointing of he said you just cleaned it windows dirty and

bird poop on windows the rental place is given cash car rentals

I reserved a suv for today. Called customer service yesterday to confirm and ask how much extra they would hold on my DEBIT CARD I was told nothing and asked if I was traveling at the airport and I said NO I live here.

I went over payment procedures and insurance TWICE. I got dropped off at the airport RSW and arrived at the counter to be told I couldn’t use my debit card and was stranded there until someone could pick me up.

Not only was this absolutely unacceptable with the gas prices being what they are today and me living 50 minutes away A WASTE OF GAS TIME AND I NEEDED TO GET OUT OF TOWN TODAY! I was forced to fly out tomorrow at a absorbent airline rate YOU OWE ME NOT ONLY AN APOLOGY BUT GAS MONEY AND THE DIFFERENCE IN THE PRICE of the car to the price I had to pay for the airline…

I recently took a trip to Detroit and reserved a car thru Priceline for Budget. My sister and I arrived at the location listed on my confirmation from Priceline as Budget Rent a Car at 5730 South Middlebelt Rd, Westland, MI 48186. We had requested a mid-size SUV. I gave the agent my ID and my credit card, received my paperwork and was informed we had a Honda Accord LX. Ok, not what we ordered but I understand that sometimes you don't get what you expected. While we were in the office, another lady came in stating she had reserved a car and was rudely told that they had no cars despite her prepaying and taking an Uber to get there. This is important and will circle back to this shortly.

The agent put the paperwork in the envelope with Avis's info all over it and we go on our way. The car…

Extremely rude and disrespectful agents working for them. Very discriminative. Agent makes there own rules.

I would like to know if you charge peoples checking accounts even thought a customer is current on the bill when renting a car from avis. Please get back to me asap. My contact number is (951) 347 8585 or you can e mail me at qcc63@yahoo.com thank you

Cannot ever get anyone on the phone to answer any of your questions. Will never use this fucking company again. yes, i said fucking because it is fucking necessary.

I just need a corporate person to call me about the service and way I was treated so bad it makes me mad and I need some help. People need to be fired. Insulted my daughter and myself. Lost a whole day on my vacation due to all the poorest service I’ve received.

Ken frazier 470-989-9432

The customer service rep was very rude and uncooperative. He stated helping someone before we were done. They refused to do the walk thru before they gave me car. When I got the car there was a Crack in the window.

When I bought it back your rep went straight to the window and claimed it wasn't there when he gave the car to me. He didn't look at anything else. I was rushed thru the entire process and he keep trying to charge more than the estimate I received.

I Cannot get an invoice out of the Paarl office of Avis Van Rental My rental Agreement number is 774897944 dated 17 May, 2022. My deposit of R6000, less the hire charge was refunded to my bank account, i.e. R5316.96 on 21 May, 2022. I have emailed "Miceyla" twice, and telephoned "Amber" once, but have not received the invoice yet, a week later!!! Please expedite....

Thank you.

C.P.Bailey

I rented a car from Avis in Atlanta, Georgia at the Airport. The QUE to rent my car was over an hour and a half with only 10 people in line. The line was not moving, and not one employees announce to us why. Once I received my rental, the taillight was broken, but I did not realize it until I was stoping outside the airport for water.

Upon returning my vehicle I was over charged $180 for service counter fees I did not sign-up for. The agents, did not provide me a copy of my agreement - nor discussed my balance before giving me my parking space for my rental. When I called to dispute, the agent stated the counter fees were for fuel-surcharge and toll services - neither I never signed for. I returned the vehicle as it was given to me, and did not go through all tolls. Totally unacceptable…

Horrible my sons and his family and 2 other families are currently stuck at the Memphis Tennessee airport try to get their reserved rental no one is at the rental car agency the security guard told them they all left and they are supposed to be open till 11 pm they have been waiting for over 2 hours I am so worried don’t ..

you need post some kind of emergency number in case this happen again he has small children with him I will never rent for. Your company again I am very disappointed

1. No car in stal 2. Wrong reservation used 3. 2nd car had check engine light on 4. When just trying to turn car in without charge AVIS said NO 5. No consideration provided for substandard service

I requested a full size car and they did not have one when i arrived and so instead i was given a suv. This suv smelled of smoke so bad i had to drive with the windows down. It was also dirty inside and out.

I also called the pickup location to adjust my pickup time to 5pm and did not adjust my pickup time which resulted in me being charged for more days on my rental. I brought all of this up to the office attendant and his only response was he had no idea who talked to when picking up the rental and that there was nothing he could do.

He was rude and inconsiderate as well. Rental Agreement #301904245. 20 - 05-22. 2022

Horrible company. On 4/23/22, I picked up my rental car from Avis in San Francisco airport with a full tank of gas. On 4/27/22, I returned my rental car to Avis in the same location with an almost full tank of gas.

However, the Gas Service Option was wrongfully charged when I returned the rental. I should not be billed for a full tank of gas when I returned the rental vehicle. I should only be billed for the portion I used for fuel as read in the gas meter.

The attendant did not even bother to look a the gas meter to see where the fuel reading was at when she checked me in. Yet, she charged me a full tank of gas without asking any questions. This is wrong.

I filled up a full tank the day before 4/26/22 then used some to drive around town. When I returned the vehicle, I should only be…

On 4/23/22, I picked up my rental car from Avis in San Francisco airport with a full tank of gas. On 4/27/22, I returned my rental car to Avis in the same location with an almost full tank of gas.

However, the Gas Service Option was wrongfully charged when I returned the rental in the agreement rental # 287705342, reservation confirmation # 24541625US3. I should not be billed for a full tank of gas when I returned the rental vehicle.

I should only be billed for the portion I used for fuel as read in the gas meter. The attendant did not even bother to look a the gas meter to see where the fuel reading was at when she checked me in.

Yet, she charged me a full tank of gas without asking any questions. This is wrong. See the final receipt, the reservation and the gas receipt attached with…

58 I asked for no insurance. I asked for nothing more . 77 for gas he told me I did not have to fill it up when I bring it back. He did not explain I could get gas while I was out .

When I tried to bring this information up to billing they said it is legal. They did the same with tolls we paid our own tolls . He asked if I had receipts. If I was told I did not need to pay for toll I wouldn’t I told him I would pay my own tolls.

Then he never told me about the charge for car seats. If u do not fix this bill and give me my money back I will have to take the next step. Confirmation Number 24561690US6 Reservation Locator 1045601 Car Name Mazda CX or similar Intermediate Passenger Capacity 5…