Best Buy

Went into Columbia Missouri Best Buy to purchase a Alienware computer for gaming and a laptop for my business. Was being helped by the store manager and he walked off and never returned to show me the computer. He started helping another customer and left me standing there with no one to help.

Very poor experience for someone looking to spend 3000 to 5000 on computers

My husband and i stopped in to the Best Buy in Glen Burnie @ 6722 Ritchie Hwy. When we arrived we were unaware of what time it closed and we only had 5 mins. We approached the Geek Squad counter and we were immediately greeted by Dustin Wear, I thought it WAS NOT going to be a good experience due to the fact the store now close's in 4 mins.

Well low and behold that was not the case! He was HAPPY to help us and was extremely pleasant, We have shopped this location before and i was not expecting this type of service. I want him to know he has definitely changed my mind with shopping at Best Buy in Glen Burnie.

We had purchased a Dell Laptop and got all the extras with it (Spyware, Virus protection & Microsoft 365) We spent quite a bit, I had problems installing the microsoft 365 and he had…

I purchased a fridge from Best Buy. I got a stainless steel side by side, LG brand. 00 for it. It's been 4 days and it's not cooling or freezing. We adjusted the temp several times and unplugged. We've called for assistance and was told that no one can bring us a new until next week.

Our food spoiled and now we're back where we started, which is with a non-working fridge. I want a full refund. I'm never going back to do business with Best Buy again!!!!!!

I purchased a dishwasher from your culver city store. I brought it to my rental home at 1027 Acanto Place. A week later I purchased an install service for $175. I went back to the house and left written instructions on the dishwasher as to how to turn the water and electricity off. My tenant let a worker from Ace Installation LLC into the house. He did not know anything more than to do that. The worker told the tenant that he needed to install a new water valve and electrical outlet. The worker charged the tenant $385. Obviously the worker did not read my directions and needlessly performed unneeded and unauthorized work. Best Buy is a California contractor # 902606. Ace Installation LLC does not have a License.

The total work performed exceeded $500. I never signed an estimate or agreed…

On Friday, May 12, I contacted the Best Buy Davenport store concerning a problem with a Samsung tv I had purchased several years ago and had included a 5 year warranty I purchased at the same time. As of May 11, we had no sound and a very faint picture, not even usable for viewing.

Thinking it was our local cable service, we scheduled an appointment for May 12. The results indicated there was no problem with the cable service it was the tv. When talking to the associate at Best Buy, he scheduled an appointment for June 2nd, basically 3 weeks from this date, with no tv.

I understand delays in service but 3 weeks to even check the problem indicates serious lack of customer service. I have long been a customer with Best Buy and spent a great deal of money with them over the years.

The…

I bought a cell phone at best buy and had it for 40 days and the charging port no longer is able to be charged due to defect in charging port. I called all of best buy numbers and no one can tell me how to contact the manufacturer to return the item.

If i cannot get this resolved i will make sure to never buy anything from best buy again and tell all my friends too and post this on all the social media sites. No threat, just a promise. If you can resolve my issue let me know how to contact the manufacturer to return the item.

It is a verizon prepaid e talk phone. Numbers to reach me is 727-321-8751 or by tomorrow possibly 956-410-4220. I have never bought an item from any other corporation that cannot provide the information to return a defective item that they didn't know how to contact…

Yesterday I took my son's Samsung chromebook (purchased at Best Buy in Nov, 2021) into geek squad because it would not turn on. The person used my cord to plug it in and could not get it to turn on either.

He told me it was not worth the cost of fixing, that I had probably gotten all the life I could expect out of the 17 month old chromebook, and told me I needed to purchase a new chromebook, which I did. He gave me back my cord and kept the dead chromebook.

Today when we went to use the old cord with the new chromebook we realized the cord is not working and that is likely why the previous chromebook was not charging/turning on. I called geek squad immediately and they told me they had already sent my chromebook to be recycled.

I told the person on the line "next time, you ought to try…

Purchased a laptop from Best Buy on May 1st. com dropped significantly. Contacted customer service for price match - they confirmed that a refund was due and gave me a case number. Never received refund - called back and no one can find the case number or any record of my price match request (note - I had the transcripts from the Best Buy chat emailed to me, so I have all confirmed documentation).

They wanted to deny, but after an hour on with them I finally got them to confirm that they would honor the price match since it should have been done previously. This time they gave me a Fund ID reference number.

Call a few days later to check and there is no record of this second conversation or the fund id! I now have confirmation a third time that they would issue a refund - but honestly I…

Today 5/9/20243 at about 2:pm I went to best bye portal ranch LA California after I was directed bye one v good employee at Northridge branch that the laptop Samsonite bag I am loving for is there . I asked one employee there for help but he told me they are short handed in staff and will find someone to help then after waiting about 15 min I went to him again while he was helping another customer he was rude and

yelled at me that I have to be patient after about 10 min I left the store . No one came to help - very bad costumer service in best bye store it is the best BAD customer service I ever seen in California.

I placed an order on Wednesday and paid for it to be delivered on Friday. It’s Tuesday now and my order is nowhere to be found. I contacted ups they told me they can send it back to Best Buy once it’s located but Best Buy doesn’t want to do it instead they want me to wait for an investigation they are going to do. Meanwhile I’m not working because I depend on the item I purchased and not received.

Best Buy has no respect for its clients. After 6 years being a client I’m cancelling my Best Buy account and credit card.

I don’t want anything to do with them ever again.

I am writing this review to complain about my awful experience buying 3 major appliances from Best Buy. I purchased a stackable washer and dryer along with a dishwasher. We have total tech and thought it be a good idea to purchase our appliances from here because installation was included.

However this situation was a nightmare. They took all 3 of my appliances away and only delivered the washer. The dishwasher was broken, the dryer was the wrong one. Then it took a total of 11 days for the new ones to arrive.

Meanwhile they unhooked my kitchen sink so I had no hot water in my kitchen and could not use my sink because it started leaking. I was washing all my dishes in my garage sink. Then I could only wash my clothes I could not dry them.

It was non stop raining so I couldn't hang my…

I had a appointment with Geek Sqyad for 5/6 1pm to 530pm. I was told I would get a text on 5/5 regarding my appointment. That did not happen. On 5/6 I got a call stating they would be here bet 130pm an 539pm. At 730pm.

No one came, called or texted. I called 1 888 237 8289 and was on hold for 10 min.

Finally, I spoke to manager Gabriella and told her my Delimna. She told me the truck broke down. Next appointment will be in a week. This is unacceptable. I spend $259 every year in case I need this service. Why should I 1. Wait a week 2.

Did not get a next day appt 3. No call or text on what happened. Lously customer service from a store who's reputation is now dust in my eyes and I will tell everyone I know of this incident. What are you Best Buy , going do do about this LOUSLY customer…

I buy a Washer machine and refrigerator , they are under guaranty , broke for a month, service came to the house many times, , and other time never show up, never be able to fix it, I send the email with all the appointments, I am a longtime customer, never experience the incompetent by the services department. 0558 033 9067 03/16/2022 5369600 ntw4516fw. Amaña 4516 TL WASHER WHITE

63 the thing would cut out no power right from the start i would switch where i had it plugged andi i played around with the connection nothing then few months ago i realized that the machine was just broken and it came that way in 2015 shark had a recall of a rotator that had the same issues this is the same but they gave it a new serial number-sits the purple colored one model was was reissued with the new serial number-- i brought the machine back to the store where i bought it as instructed by a young woman at one service customer numbers big mistake the nastiness and

dismissive attitude--i asked to speak to the manger no manger just a young kid at the service desk t told me told me that they wouldt cover it it was more than fifteen days and i hadn't purchased service contract i treed…

I had an appointment today with Geek Squad to come and finish an install of a new tv. They gave me a confirmed appointment and said it would be between 7am and 7 pm. I never heard any estimated time which they said the tech would let me know so I called to find out.

I spoke to 3 different people after 3 calls and was told that a technician would not be available today. They never let me know that no one was going to come or of any cancellation of my appointment. I have better things to do then wait 12 hours for someone who isn’t going to show up.

I am extremely angry at this level of service and appalled at how you treat a customer who purchased 2 expensive tvs. The original technician was not able to figure out how to connect our speakers to our tv so he had to set up a second…

I bought A samsung smart tv and was sold a total tech plan with the tv. The tv is 43” and never told I couldn’t get in home service for the tv. I called tech support and was told my tv is under warrant and they gave me an appointment for in home service.

I am 82 years old so that is important to me. I was given a day and time for the technician to come and repair or replace the tv. I never received a call about the service and they never showed up.

I called total tech again and made another appointment for in home service according to the contract. The day of service I received a call and was told I had to bring the tv to the store because it was too small for in home service.

I also paid over $350 for a mount and to have best buy install the tv. This is terrible service. Now I have to…

On13 April 2023, I visited Store #787 and worked with a nice salesperson who upon learning I was having Roku installed informed me I needed an antenna. I purchased the Terk Amplified XL HDTV Antenna. Less than four days later, I'm in hospital with a non-COVID respiratory event.

I only surfaced last Monday, 1 May and had my Roku installed. Guess what? No antenna required--so I rush back to the store and the man was most sympathetic, sorry, and out of luck because I am outside of your policy period.

The antenna has never been out of the box, never used, and I can't even tell you what color it it. I have this antenna that I can't use and I'm begging to be allowed to return it. I have the receipt. 95 sales tax.

53 and paid the balance in cash. Please, I'm asking for a dispensation to your…

I purchased a gaming monitor on Dec 2022 and I also purchased the geek squad protection plan for the monitor. The monitor fell and the screen cracked on 4/30/23- I called the customer service line and spoke with geek squad agent and he said the monitor was covered and my plan covers cracked screen, so

he made me an appointment for 5/2/23- When I went to my local store I was told by the geek squad agent that my plan does not cover cracked screen. I need to speak with someone in management regarding this issue. Thank You

I bought a ge opal ice maker. Got home and realized it had already been used. Had rust on it, scratches everywhere, water still on the bottom. Had to repack it. Find a store that had one to exchange. Took up about 3 hours to return it.

We were sold a used item as new. We asked store manager could we get a discount and were blown off. It would have been a good gesture to give some kind of discount for our troubles. We spend a lot of money at best buy but may reconsider on our next electronics purchase.

I am trying to find out if Best Buy has a device that would help me secure a laptop to a table or similar object when I am in a library or a cafeteria with a security cable. My laptop does not have a Kensington nor a Kensington-like security slot.

After over n hour and speaking to a dozen people, and being hung up on, and transferred to GeekSquad and back to sales over and over and over again, I do not believe that I was able to even communicate with a single of the dozen people what I needed. Some tried to help me order a table, some tried to sell me a laptop, some hung up on me, some gave me sumbers that went right back from where I was forwarded to them some told me that Best Buy has no security cables for laptops at all (yes, you do, SKUs 6458486 and 6499405).

Are your people so…

Dear Sir / Madam, I bought a Samsung Galaxy S23+ from the Rivergate Best Buy store @ Charlotte a couple of weeks back. I was checking your Best Buy website today and I found the same exact phone for $100 less.

25And told me to go to the store to get the refund. I asked a few times that if they will be able to take care of me at the store and every time he assured that the store will issue me the refund as I bought it from the store.

He also mentioned it will be an out of return policy refund and the Case ID will help me get my refund. Now, after I was assured by Mudasir several times I went to the store and from the get go the employees were pretty rude.

I am not sure if they wanted to work or not, the store was empty and they were clearly NOT busy, hardly any customers were present. I…

Hello, I purchased over $3,300 in appliances from Best Buy on 3/18/23; order #1123077266885. At the time of purchase we were advised that our appliances would be delivered into our upstairs apartment. On 4/5 when the appliances were delivered, the Whirlpool refrigerator/freezer got pushed off from the back of the delivery truck.

I refused to take the refrigerator because of that as well as the freezer door was not properly working. The geek Squad crew of two did delivery the rest of my other appliances ( ie. microwave, stackable washer/dryer and stove) to my upstairs apartment.

The weather condition that day was very rainy and they still delivered my appliances into my upstairs apartment with no hesitation. Now I was advised that my new refrigerator would be delivered on 4/10. I ended up…

The store Manager is rude and cut the customer of in the middle of a conversation. I bought a Tv their 2 years ago and he was as pompous and rude than as he is today. I bought another 75 LG today had an 86 Sony installed last week and he talks to my like I stupid. I.

did not want this warranty and he rolled his eyes up in his and becomes very snippy and curt. So enough is enough I have shredded my card and I also told him and did not care and never thanked me for buying the TV.

I will never buy another item their again unless he is gone. Oh and please have someone tell he needs to work on his body odor.

I purchased a laptop at a Best Buy store in Burlington, Massachusetts. Unfortunately, that specific model was not in stock. The sales rep at this location was able to locate a store that had it in stock, so I purchased the laptop at the Burlington location and drove to the store in Saugus, Massachusetts to pick it up.

Upon arriving to the Saugus Beat Buy we were told to wait for them to find it. I explained that I had an appointment soon so I couldn’t wait too long, I was assured it would only be a few minutes.

Thirty minutes later the manager (named: Austin) came forward to inform me that the laptop had been “over sold” online and that none were in the store, implying that I had ordered online and simply arrived to get it. I explained that we purchased it at the Burlington location and…

My complaint is about them determining if I should be charged for something I dispute totally not up to you I'm the one that pays it I should be the one to say if I want to pay something on my card especially if I no longer get the items I should not be paying it like I told the company. It's not for the credit card company to choose whose right or wrong because they are not the ones paying the bill. You guys suck I won't use your card again after I pay it off!

(-0 experience)Bought a phone from best buy that was supposed to arrive in 2 days.Never came but damaged in transit Waited a month talking to best buy and fed x.Didnt received my refund because best buy waits until the product makes it too their warehouse. Well it travel from city to city and to another state.Had enough and told the bank it's an unauthorized charge to get my money back.

I have a periodic problem with Outlook. Microsoft occasionally won't open its files unless I sign in. This has been going on for years. Geek Squads in Illinois, Wisconsin. Connecticut and Taylor , Michigan fix the issue in about 10 minutes if that.

Best Buy Novi Michigan's Ammar had no clue how to fix it & wasted my time by just typing in the same commands over & over again. He then reloaded Microsoft & Outlook. That didn't work so he told me Outlook was old and he didn't know how to fix it.

I am a Geek Squad Tech Support contract holder. I have never met such an incompetent Geek Squad tech ever. Maybe if he paid as much attention to my issue as he did chatting with his co-worker he would have been able to figure it out.

This is my closest Geek Squad but I will make an appointment with…

I ordered a pair of JBL earbuds I payed with my credit card. They told me it would be ready at the Fordham location. I went this morning to pick the item up and when I reached to the store.

They wanted me to pay another $45 I told them I payed on line they then went into the computer and said they canceled my order so I would have to pay another $45. I asked about the money they already took she said I have to wait to get my money back.

If this was the case why didn't they just keep the money they already took from me to pay for it she said no. This is wrong they took my money then wanted me to pay another 45. Can I please have my money back I will never do business with Best Buy ever again.

I went to the Best by location on eager road in St Louis Missouri My previous trips were successful and very nice people. I can't say that for my last trip. I went to place an order for the Roku 32 inch TV that I was interested in that I had previously discussed with other workers.

Was told that I could not have it delivered for free. I explained the gentleman that I have been told twice that was not the case. So because I was on a time frame I purchased the TV and carried out to my car.

When I was leaving the worker called on his phone to the front check out counter to say there was an old lady in a red top walking out with a paid TV. I believe that was extremely unprofessional to call me an old lady.

I don't think that's what Best buy stands for. I was at the eager location on…

I dropped into the Best Buy In Lynnwood Washington by Alderwood and I experienced the rudest employees I've ever seen in my life. Dirty looks, no help offered whatsoever and when I would say hello to the employees they wouldn't say anything back and would kind of scoff at me. Wtf is that?

I feel like I walked into another dimension when I walked through their doors. A dimension full of lazy, socially impaired, worthless employees. The door greeter guy was glaring at me like he wanted me dead the second I walked in the store.

I don't know what it is about my appearance that they were discriminating against, but I was at the point of where I wanted to choke slam somebody so I left. Do they really think treating their customers this way is going to make them money?

I purchased an Epson Printer on March 23. It never worked correctly. I am 73. Ill health prevented from returning the printer. I was unaware of the 14-day return policy. I am a repeat customer — 3 televisions, 2 laptops, 2 printers. To name a few items. I wanted to exchange the defective printer for a better printer. That was not an option.

You have lost 3 customers.

Terrible return policy.

Madeline Ferrante 157 Summerberry Lane Niles, Ohio. 44446

I write this letter in utter disgust with Best Buy. We have been customers at Best Buy for years. We have spent tens of thousands of dollars in your store. I have never returned anything nor have I ever complained about service or product quality.

We purchased a TV on Black Friday and wanted it installed by Geek Squad. We wanted it installed over Christmas. They could not schedule. We would not be available again until early April. When Geek Squad arrived I opened the box and the TV was damaged.

I had them install my bedroom TV for now. I contacted Best Buy and was connected to the worst customer service rep you could possibly hire. His answer “there is nothing Best Buy will do to help”. You are stuck with the damaged TV because of the time that has passed.

I explained it was also Best…

I bought a washer and a dryer at the beginning of the month. The washer was delivered without issue. The dryer we were told wouldn’t be available until the 14th of the month so we decided to wait and scheduled an appointment to have it delivered on the 18th.

My schedule then changed and I had to push the delivery back a day. I rescheduled a full week in advanced, received several confirmation texts about it then on the 18th when I wasn’t home I received a text that the delivery was 15 mins away.

I called customer service talked to someone who reassured me that they would still deliver on the 19th. The app said the 19th and my email and text messages all said the 19th. The 19th comes and no one delivers.

We call customer service and we’re continuously given the run around and it was…

I have been getting the run around on the phone for about an hour now. I am trying to file a complaint and cannot even do that. I have been transferred 7 times. I call the phone number that I was told is the complaint department and then you are asked information by prompts.

Then you are promptly transferred to another employee. The last transfer was to the employee human resource department. I spent over $3000 with you less than a year ago and all I wanted to do today was order an appliance to go with the suite that I already have.

I reached out to talk to my sales associate and that is how the nightmare began. I want someone to call me today. I am beyond angry at this point. 281-686-8738.

Went to purchase my new TV. Worker told me I could not have it delivered as I was told it could be. Secondly when I was told by this worker that I could not have my item delivered for free as I was told twice it would happen he sent a message to the person watching the front door for thievery that an old lady was leaving with a purchase.

use s different shipper.....UPS is the worst....I will not buy anything from Best Buy as long as I live

On February 24, 2023 I purchased a Samsung 27 cu. Ft Large Capacity 3-door French door refrigerator in Stainless Steel, from your New Jersey Location 2130 RT 70 w, Cherry Hill NJ 08002 Model number RF27T5201SR/AA, SKU number 6401612. 99.

It was due to be delivered the following Tuesday February 28, 2023 5days later. February 28, 2023, Unfortunately, upon arrival the delivery technician stated that the fridge will be to big to fit through the door and I need to reschedule another delivery with a smaller fridge.

My husband and I travel to your Delaware location 2700 Fashion Center BLVD, Newark, DE 19702 and was helped by one of your sales rep (Robert Swann). He told me that the order was not canceled and I had to wait for a customer service rep to call me to place a…

Best Buy you're customer service is horrible. I can't understand anything that is said. I have called 4 times. I was hung up on the 2nd time. I will never use this again.

63

April 16, 2023 Best Buy online brand new Pixel 7 128gb unlocked ACTIVATE phone offer with Verizon a MISLEADING FALSE ad. After 6+ hours with Best Buy by phone (deadends), Zoom live, chat (robot texts and zero help agents) purchase denied as Verizon pre paid accounts are disqualified. BEST BUY NEVER!

On March 13 I ordered an HP laptop through my local Best Buy store (I live in PA). The package was delivered to a post office box in Dallas, TX. I immediately called my local Best Buy to inform them of this mix up.

The post office box in Dallas belonged to a business. I called and explained what happened. They told me that they would refuse delivery and that the package would then be returned to the original shipper. 54. I have contacted Best Buy's customer service department several times since this happened, and I have received conflicting information with regards to how they were going to handle refunding the purchase price.

In the meantime I purchased another laptop (for the same amount of money). After dealing with this issue for a month I received an email from Best Buy informing…

My phone's screen was cracked, I took it to Lake worth store to be fixed, after they examined it, they said that they had to keep it to order the parts and thar I had to pay up front which I did, after 7 days they called ad said that when they wanted to open it they broke 2 other parts inside and

that now my phone doesn't work at all, when I went to the store I asked for a replacement phone since they broke mine, when I didn't want to sign the paper work the manager asked me to leave. When i refused he brought the police even if I explained to them what happened they not only asked me to sign the paper but I was obliged to get a non signed copy and they made me sign a trespass warning.

I never was rude or agressive I just wanted my phone the way it was or a replacement. I've never…

During my visit to best buy in Millbury the manager John was not pleasant. I was not pleased with the lack of effort,communication,and remorse he had when accompanying my friend purchasing her computer. Not only were her questions not answered but we walked out without the computer being set up.

The cashier we did have was very pleasant and helpful throughout the whole process.

Six months ago I bought two refrigerators from Best Buy. One of the refrigerators was damaged so I asked to be brought another one. The delivery guy called and they said they'd give me a $200 gift card and I agreed.

It's been 6 months and about 10 phone calls I have not received anything. This is a scam!

Today we stopped in the Port Charlotte to store purchase several items. Upon entering the store we gave the guy our name and what we wanted to purchase. He sent us over to the security camera section and said someone would help us soon.

45 minutes later, we had not seen anyone, 4 or 5 employees were observed hanging around the front door, but we good not get any help. We left, and will never go back.

Hi,

I don’t have a complain with the store, but, with the telephone service. I call the store in different times and days for two days and NOBODY answers the phone. Finally, today, I went to the store and spoke to the employee about it and tells me, that there's is just few employees to work on the store and they can't answer the phone. Is incredibly hard to believe that a company like Best Buy have that situation. Maybe you don't know, but, again, that's incredibly bad. The phone is so important in the business, that I think that you should consider to fix that...

Rosa Pereles (787)466-3387

I'm really disappointed of the quality of products at Best Buy Davie, 2200 S University Dr, Davie, FL 33324, I've bought recently.

Firstly, I bought a dual fan chill mat for laptop which did not work after checking it out at home. That was on 11/04/23. I went to the store on the next day and replaced it with another same model which I checked in the store and it worked.

OK, but I spend money and time to get there and resolve the issue which no one will cover it for me. On the same particular day I bought a Google Fi Sim Card Kit which was expired. I need it badly and couldn't activate it because of expiration date - 09/072022.

Now go to the store and require a refund I need to spend more money than the value of the item which doesn't make sense to me.

Also I need to be refunded for the Sim…

Attempted to contact total tech support to inquire about policies for replacing laptops that have been damaged beyond repair. Both reps referred me to sales support , dismissed my questions and concerns and ended the conversation abruptly. They seemed incompetent.

I’m unsure how Best Buy is pushing an expensive protection program when they have reps that aren’t educated on the policies? I’m very disappointed in this service and am considering cancelling the protection program.

Three different times I have come to your store to buy a major kitchen appliance and every time no one ever even attempted to wait on me. I stayed by the appliance I wanted to buy for almost half an hour.

I feel like I was totally ignored. I had picked out a double oven stove but I will find it somewhere else

I never received my order. Best Buy backend team denied me a refund or replacement. They kept telling me they contacted fedex and that FedEx was reliable for my package. I contacted FedEx and they have no record of Best Buy contacting them.

I did a claim with FedEx and they informed me that Best Buy per the contract is suppose to file a claim. They kept telling me it showed as delivered but I didn’t get my order and that an investigation was done.

No one could provide me any information on why the investigation. They have no contact so they say for the backend team that supposedly investigated. They keep giving me the run around about who is responsible. They told me fedex denied my claim but again fedex have no info on a claim or investigation from Best Buy with my order.

I have…