Best Buy

While I have no complaint about the store or the service I have received there, I want to let you know my opinion about one of your policies. I forgot something valuable in the store when I bought a new computer.

I called the local number and was told that there is no direct phone contact with the store. I was talking to something similar as a doctor’s service, that would take my issue and try and pass it on. That is the most arrogant and ludicrous policy in your oh so stellar customer service!

Big stores like Target, Walmart, TJMax, etc as well as any smaller store is always reachable by phone. This is the only time I have ever not been able to reach out to a store. We only noticed that we left something when we got home.

Since we couldn’t reach the store, we had to change our plans…

I purchased a car radio, and was scheduled for an install more than a month later. Apparently, the salesman did not order an amplifier, which was needed to complete the installation. Not only was my time wasted, I had to pay additional money for this amplifier.

I’m disappointed because I really thought I was getting top-notch service from “Best Buy,” -Geek Squad. I want to be compensated for my time because I have no radio for at least another month.

On 2/19/23 I purchased LG Washer (WM4000HBA) and Dryer (DLEX4000B). I was told that if I open a BestBuy credit card I will get 10% on my first purchase and plus extra $85 bonus as well. I call customer service at Credit card department because I didn’t see my reward of $180 posted on my account.

The customer service representative told me that since this is promotional reward from Credit Card Company, therefore the $180 will be send separately via gift card as soon as the payment received in full. The payment was paid on 3/5/25 and I’m still not receiving the gift card as I was promised (since you taped all conversation you then should be able to verify.

My wife called and spoked to Best Buy Rep the first week of March). On 4/7/23 she called again and spoked to JoAnn #9372 ( case…

Your call center stated I could return my item that is 3 days outside the return policy I go to store and can not return item. I have spoken to your call center 3 times and have gone to the store 2 times wasting my time.

I want to return my lap top and get a full refund. com

My washer has been broken since Saturday April 1st. Water is leaking from the washer, the water is leaking from the 2nd floor to the 1st floor. I have a family of 5 and we haven't been able to wash.

I have called the service department 5-7 times regarding the washer. Agent Christian came to a service call on 03/28 but did not fix the device. Agent Ruben came to a service call on 04/04 and discovered a broken arm that holds the drum which is causing the leak.

I called to escalate the service call and requested a manager to call me but no one has contacted me. I called the Corporate number but was told that I have to contact Samsung myself. I purchased a 5 year warranty and yet I find myself washer at a laundromat.

and got a 4 year warranty with it. It quit working so I brought it back to the store. They said they had to send it off to be repaired. I received an email saying my device was ready and on its way back to the store to schedule an appointment to pick it up .

So I did and when I got there they said it wasn't fixed because I refused to pay an estimate to fix it . And that it had water damage. And my warranty did cover that . I said there's no possible way it could have water damage .

And that I haven't refused any estimate because I never received one. or show me where it was water damaged. And handed me back my still broken reciever and said it's nothing they can do !

First back in October I purchased a Hisense TV and it was delivered to my home in October. I didn't open the box until February because I was remolding my home. When I open it the screen was cracked. Best Buy said it was to late to return it.

So this a TV that went down the drain. Next I purchased a frigidale refrigerator when the delivery guys open the box it was damaged on the back of the refrigerator therefore I had to contact Best Buy to get a new one and it want arrive until April 07,2023.

I have lost sleep because this refrigerator been making a loud noise every night and it wakes me up. I have had a time with Best Buy and their products and returns. Hope the refrigerator that will be delivered want have any problems and I can get a good night sleep.

On 23 March, 2023 I had my refrigerator delivery during that process my front door and side of the door was damage badly. I reached out to Sedgwick to see what they can do and I haven’t got a call back or email back from them. My front door is about to fall off. I Have to use the garage door. Damage was so bad they stripped the screws and chip the side of the door where I had to repaint.

Claim number 4A2303V32QV-0001

Today I was in the Best Buy store located at 14th St, NW. in Washington, DC. I bought a Diet Coke, took a sip and realized that it was flat. I approached the cashier and explained that the DC was flat and proposed to replace it.

I then explained that some of the beverages were flat as if lacking carbonation. Nothing was said. Waking out the inventory alarm went off and the off-duty DC police officer you employ flew off the handle. I explained what happened.

I told him that no one suggested that I had done anything improper. He threatened to arrest my for theft; took the replacement soda and gave me the unmerchantable one, saying that's the one I bought. A Diet Coke. " A diet Coke.

I then came back to purchase earbuds. Walking out the inventory sensor made no sound, yet he examined my…

I purchased a MacBook Pro from the store in Jackson, Tn and gave it to my daughter as a birthday gift only for her to open it and it be damaged. Took it to the store and the smart “manager” stated that it has “internal” no outside scratches no outside cracks but internal damage and they can’t offer me a replacement or refund! And that I need to get a lawyer in order to get my money back.

I ordered an electric slide in range on line , it had the air fryer etc’. When the range was delivered I told the delivery guy it wasn’t the one I ordered on line’. Since my Wi fi was out we could boy get in line’.

When it came back on. I called immediately. The first person I spoke to. Hung up on me , he said you got the right range. I called back. And the next person said I will schedule you an appt for a tech to come out and look at the stove.

I will set up a an and send you a text and email. Never received. I called back a hour after spoke to someone else. She said I will schedule you an appt for tomorrow and here is the order number.

I never got a confirmation. So, this morning I called and was told a tech was scheduled to come oout, never got any time confirmation. I called back…

Installation stinks. 00 for Total Tech Service. They could install my dishwasher due to here lack of communication. They were out twice. 00) After the installation the dishwasher didn't work. The self diags stated a motor failure. NOT BUT A HEADACHE

I january of this year I ordered a suite of kitchen appliances. 1123012339385

3 items were delivered in February and I waited for the dishwasher until Mar 28th. on Mar 28th , the delivery men said it was damaged when they took it off the truck. They said they would be cancelling it (Under protest by me) and reordering it.

I was scheduled for delivery today April 3rd, between 1 and 3. I have been waiting. No delivery. I saw an unknown number when I was on my phone but was unable to get throu. I have caller id so I should have been able to pick up. I called that number various times hoping it was a delivery but I. always got a busy signal. No way to contact the delivery company.

After hours on the phone with Best Buy Customer service (that s a joke) I am being told that order was…

Over the years I have spent thousands of dollars with your company but due to one of your ignorant sales people I will never make another purchase from Best Buy again. I was treated with total disrespect and was told to take my business elsewhere

If I could give less than 1, I would. I bought a washer and dryer. The washer was an open box, but it leaked badly, They took that back. The store manager said that he could not find a comparable replacement for it, so you lost the sale. I did not want the dryer without the washer, but they will not come to pick it up in an available window (any weekday after 3:30. I can be home if I leave work, so I did). I spoke to two supervisors, (Gil and Gabriel) and 13 other people. Both managers guaranteed me that they will pick it up after 3:30, (for two separate pickups). They both lied. I got text messages both days at 6:30 AM to tell me that it would be picked up between 7:30 and 11:30.

Since you do not want to pick it up, my new solution is to call my credit card company and have them cancel…

One of your locations had an aisle of computers that were open with none of them having prices except for 2 displays 1 displayed a price of $999.99 and the other $299.99. I attempted to speak to a manager about me getting the computer that was priced at $299.99 to which he responded by tossing the price tag and saying it's the wrong price and walking away before I could say anything else.

I proceeded to speak to customer service about the wrongly priced issue because the product was priced incorrectly and they stated they would honor it due to policy before the original guy came back up to change the decision and treat me like I didn't know what I was talking about.

As a customer ,and someone in experienced with computers, supposed to know it's the wrong price especially when it's one of…

I ordered a reward item from my PNC Points account. The reward item was shipped to me by Best Buy. I received a different reward item than the one I ordered. I request that the difference in points be returned to my PNC Points account.

8V Stick Vacuum / Points 71,350 Point Difference: 49,057. Please return points to my account or advise further instructions. Thank you Judith P. net cell: 856-912-6170

Good Afternoon Best Buy. I had an appointment for 3-28-2023 @ 1:40pm for Best Buy. I showed the service attendant at the Iphone area of Best Buy my appointment notice from my iphone because he did not see it in the store system.

I told him my issue of my iphone not charging. He informed me, maybe my iphone was dirty. He did clean it somewhat but the issue of my iphone not charging still remained. The service attendant then took me over to the Geek area, and informed them of my issue as I showed them my appointment date screened from my phone.

The Geek service attendant looked at my phone and said it was probably an issue with my port which was connected to the Mother-Board on my phone and since I had no insurance it would cost around $400 for them to fix my phone or maybe I should just…

I bought a refrigerator last May, still under warranty! The craft ice does not work I called and downloaded the app still not working called agsin to have service, nothing but the run around this is unacceptable $4000 gif the fridge and doesn’t do what it should! I’m by pissed and want this fixed immediately

Best Buy customer service. My rating is 1 because they do answer the phone but the people answering the phone can only give you the information that someone else feeds into the computer. I placed an order back in January for island, range hood it was a special order, so the manager came to my home and took two hours to measure select a hood and

fill out the order and of course get my credit card information The product were supposed to come in and be installed The product were supposed to come in and be installed March 17 I received a call the day before that the product would be delivered and they would call me half hour before they arrived My first window was 7 to 1 no call no show My second window was pushed back to 1 to 4. No call no show.

Third window someone told me that they had…

I was told that my Apple iPad was not repairable and it would be destroyed and recycled.

I was notified on March 25 that somebody is using my iPad in Tijuana Mexico.

did you sell my iPad instead of recycling it without my permission ?

Placed a order for next day delivery. I never received my package was cancelled and still being charged. Keep getting run around with 5 different customer support agents . This is ridiculous.

purchased item and never received... 44..... case number 308549597... local best buy associates never answer phones someone in china or india answer phone .. need results

I purchased a cannon printer and was told it would be delivered on Sunday. All this was confirmed by the store and the store transferred me to Order Support. When I told the person in Order Support that I never received the product and waited home ALL DAY SUNDAY and it never came, she said sorry there is nothing I can do.

I said I would like to speak with a supervisor. Her response was SHE HUNG UP ON ME. This is unacceptable behavior and I intend to write an appropriate review. My time is as valuable as hers or yours. I expect that there be some compensation for my wasted day and that your representative be appropriately addressed.

i was in your store 3-25-2023 and was looking to purchase a Camera the sales person was helping another customer and when I thought he was finished I asked for help which he acted like it was a burden but he came and i showed him the camera and asked him to explain and he stated what did I want to know I said everything by then the manager had came by he asked me the same question again and I told him again everything then the manager said explain to her in layman terms I said I'm not slow. He then started yelling at me and told the employer to walk away . If this is how your Mangers are suppose to act then you need to re-train them

Store Location 22nd Ave North St Petersburg Florida

These is the second time I am filling the complain. I bought washer and dryer year in 2021 and I paid 5 years warranty coverage on it. When the glass on the dryer broke I called best buy to come and fix it .

Initially they told me they were ging to fix it and the technician came to my house, he told me the part that got broken is not part of the coverage and that it is not related to functionality if i quote him well. The glass broken is affecting the heat system on the dryer and by fixing it it will make the dryer conserve more heat.

I do not know the type of technician they come from but I was so dissapointed about the entire process and that is the last time I am buying appliance from best buy again.

I have been a customer for 25 years +. They lost me today over a $19 item.

I purchased and received a disc for $19, it came in the mail totally damaged and cracked.

I returned it with the prepaid label and they sent it back to me saying I damaged it.

I spend thousands of dollars a year at Best Buy and this is how they treat their customers.

When I called the customer service hotline, no one could help and told me that if the warehouse says something it is the truth.

Disgusting and horrible customer service. They act like they are the only ones who sell electronics in 2023. A joke of a company.

Dry rude total tech Incompetent unprofessional store manager Stefan McClinnahan Springfield VA I bough almost $3000 TV with accessories Didn’t not send everything total teck is a joke I returned everything I lost 1 day from my work as a doctor I have to pursue this

Someone is trying to pay Best Buy with my credit card. Date of transaction 3/23 they are trying to pay with my Bank of America debit card ending with 4004

Amount is $213.99. This is the second time.

Please advise

Eileen Carnevale 401-663-3381

I went to Best Buy Store #323 in order to purchase a Portable DVD. The store was basically empty. I asked an employee for some assistance with purchasing the DVD. She did not say anything to me and walked away. A few minutes later a man who said that he was a manager. The DVD that I was interested in was not available. There was one Portable DVD Player on the shelf. I asked the manager if there were any other Players available and he said no. I then asked if there were any manager discounts for a Senior or Veteran he said no. During this time received the impression that I was wasting his time. I decided to purchase the DVD Player.

I went up to the check-out counter to pay for the unit. I again asked if there were any discounts for Seniors or Veterans. Again to the cashier said no. After…

Sony sound bar quits working when using. I have the 4 year repair plan. Took it into my local Best Buy and was told nothing is wrong with it. They tell me that left it on for two day and nothing is wrong. Total lie. How do you leave a sound bar running for two days playing a movie while the store is open ?

I'm so done buying my stuff and paying for a service with no outcome to fixing my item from Best Buy.

Needed to see if they could contact someone to see if Best Buy could program a new auto starter key fob that I purchased there. Representative refuse to call to me to call myself. Claim to have other customers to help and just walked off.

I was 1 of only 3 people in the store when it opened and someone was helping the other customers. I am a loyal customer and expected better

Best Buy willow grove managers are rude and unprofessional. Andrea and Matt are both completely incompetent, unprofessional and condescending. The worst experience I have ever encountered at a business . They were both unwilling to help with a return of a non working Dyson and dismissed me immediately

My complaint is about the bad cervice for part of the people second time I’m there and no one can help me grips of workers laughing and doing nothing and when l ask for a product they acting like lazy and mad and never find nothing l we like the manager hiring good people no lazy people

We purchased an appliance from Best Buy open box rated excellent condition Saturday March 04 2023. Excellent condition should be no visible or excessive damage. 00. The delivery window was set from 7:00 AM to 7:00 on Tuesday March, 7th.

Well when the product arrived it was damaged we of course declined the deelivery. We received the return/cancel order number from Best Buy, and was told we had to retuen to the store where the item was purchased. I returned to that location to begin the run around and to be told, the only assistance I could receive required waiting for the damaged appliance to be returned to the inventory before It could be refunded/exchanged and

that the store did not have the item so I would have to locate the item myself in the dame condition. 00 of ours I drove 57…

On Feb 28, 2023 I placed an online order with Best Buy (BB) for a TV that showed to be in stock at our local store. They offered free next day delivery, so I went that route. I did not receive it the next day.

The next day, I received notice that the delivery driver had picked it up and it would be delivered shortly. I texted my wife, who was home, thaat it would be delivered shortly. About an hour later I received a text that the TV had been delivered.

After I got out of the meeting I was in I called my wife and asked her if the box looked ok and she told me there hadn;t been any delivery yet. After work that day I went to the store and spoke to the on duty manager and he showed me the picture of the TV left on a porch, somewhere.

I told him that was not my porch and he told me he…

First it was nothing to do with the service in the store. The two people I dealt with were great. My complaint is to do with a computer I ordered on 3/10 how it was handled. It was in stock on line when it was ordered.

Supposed to arrive by 3/15. I called store they said 3/28 as had to get else where. So I talked to chat, I was told it was canceled. Nobody called me. If they had of called me and said they didn’t have any but we could help you get another one I would have gone back and bought a different one.

Then I tried getting my money back on line and I had to go to the store. The printer and computer were put back on my card. But the office student Microsoft I had to go to store. I couldn’t use it without a computer.

So I got all my money but had to get a different computer…

Don't try calling their customer support: it is completely useless and a tremendous time waster. In the process of trying to answer a simple question of where my refund for a return was being routed to, I have been rerouted 7+ times. Their customer service line is a mess, and it is a complete nuisance to stay on the line with customer-support representatives who struggle with speaking English.

Called to have auto-renewal removed as instructed by store clerk and as written on receipt. The customer service rep. said he couldn’t remove it and that I was instructed incorrectly. I explained it’s on the receipt then asked for a manager.

He dropped the call and left me on hold. I called again and got the same person (recognized voice). When I asked for manager he said that the supervisor would not come to the telephone unless I explained problem. I explained it, he left phone, returned and said the supervisor would not come to the phone.

My dad was so excited about his new car stereo system that he prepaid for (installation and stereo). He booked this appointment out WAY in advance, let them know the make/model of the truck. After dropping the truck off, speaking to the installation tech, and me leaving work to go get him to take him home, the installation tech calls about 30-45 mins later to let him know he doesn't have the tools for the truck and

he would just need to reschedule for a different time. Dad has NO truck to come back into town to get it, so he calls to let them know we would be by to get the keys. After my fiancé got off work, he went to grab the keys and gets spoken down to by a tech saying he wouldn't give him the keys, someone needed to be on the phone when we picked it up.

I proceed to call the store…

Bought a supposedly brand new ring security camera system and when I got home and had installed all the pieces came to find out that I was given a defective returned item- the rude clerk name Jose and management on duty Tim had the worse attitude with body language and despective tone of voice.

I might have not looked the best as I was recouperating from a respiratory disease. Worst experience ever I will close the credit card I just open only because I want to stay away from this horrible service experience

Best buy norwalk location allowing dogs, not service dogs, just dog in their store. My child is highly allergic to certain dogs hairs, what would happen if he went into anaphylaxis? I'm just curious how the store can allow this at the health risk to its customers.

If the dog bit someone then what?! I mean where are the managers? What exactly are they managing? Won't be back.

Was telling representative about my problem and I was purposely hung up on. Customer Service is awful. There patience is very short. They had my call back number and wasn't call back.

I purchased two ipads from best buy online about four months ago it was stolen by the FedEx driver. I got in touch with FedEx explained my situation they said they filed a claim with best buy so I contacted best buy again for the hundred time to get this issue resolved and still I have not received my refund after being told several times that my situation was being expedited

I purchased a gas range and microwave. I scheduled delivery for this past Monday March 13th. Only the Microwave showed up. I took the day off from work only to get half of my order. I called "customer service" two times only to be told they did not know what happened, and got transferred to different departments that were supposed to be able to figure it out.

The fourth person I spoke with said I would need to reschedule the delivery/installation. She scheduled it for today March 17th. Again, I took the day off since the window of time on the confirmation email I received said anytime between 7:00 AM and 7:00 PM.

Yesterday March 16th I also received a test message confirming the appointment for today the 17th and that the delivery would occur between 7:00 AM and 12:00 PM. This morning I…

I made a purchase at Best Buy at the end of January, 2023. I bought a Whirlpool gas dryer and had it shipped and installed by Best Buy. The delivery date was quite far away but I agreed to wait.

However, the system messed up my order. They showed that my order was delivered and they only needed to do the installation while in fact I had gotten nothing. I had to make multiple phone calls to customer service to figure this out.

The people on the phone told me they couldn’t do anything on their end and they had to contact the store. The store kept delaying it for weeks for no reason. I’m really disappointed. I have purchased most of my appliances from Best Buy since I had my own house.

They dragged it til March. I had to tell them to cancel the order. I ended up getting a dryer from Home…

To whom it may concern,

I am writing to express my extreme disappointment in your organization and I don’t know where else to turn. Let me start off by saying I have never written a letter of complaint in my life but I am so upset, I don’t know what else to do.

I purchased for my husband, an LG sound bar w/Sub-Woofer and a receiver with tweeters for Christmas. I was told by your sales representative at the Patchogue, NY location they were compatible (see attached receipts). Due to the holidays we were not able to hook up the units right away, but attempted to mid-January. The sound bar & Sub-Woofer seemed to be working, but we could not get the receiver & tweeters to pair with the unit. We asked multiple people to come over and see if they could figure out why the units were not working…

Best Buy sold me appliances in the amount of over $20k. I was never going to receive my paid in full appliances per Best Buy sales contract agreement due to inability to deliver as promised. Purchase was made June 2022.

I was sold BestBuy total tech membership for additional support and delivery with installation as a must have for benefits and 24hr services. After contacting Best Buy for help with my orders both in store and by online and phone contacts, I was lied to and deceived by all attempts to obtain information about my paid in full purchases per BestBuy and

was told multiple times by different BestBuy employees/associates/representatives that from what they see in the BestBuy system was unfortunately BestBuy would not be able to deliver as promised due to store inability and…

I spent over $7,000 on appliances at best buy and with that expected great service. My first delivery was scheduled for 2/24/20223 and then 2/25/2023. My experience first started with scheduling a delivery time between 12p-8p. A few days prior I got a confirmation email of my delivery then being changed from 9a-1p.

On top of this, I chatted with best buy on the discrepancy, as online it still had the afternoon window selected- they assured me not to worry and my afternoon time would be correct- this was not correct. This new time was fine, however, it was not what I had scheduled for and luckily I was off work the whole day to accommodate this last minute change in addition to getting the wrong information from customer service.

My delivery for that Saturday was also rescheduled and…

Dear management, Today I had a very unpleasant experience at the Geek service inside the Best Buy in my town Pensacola,FL. J was very rude when I was explaining to her that I was in line before the customers she was helping.

” in a very rude manner and was pointing her finger at me. I tried to explain to her several times that we were waiting in line before others. She was very disrespectful and had a mean, frowning expression. I told the manager whose name is Steven Roberts ,(also black) about the incident.

I am telling you this because I feet I was mistreated that way because I am an asian. Later, when I went back to get the manager to find out the woman’s name, there was an another manger name…