hi i made a reservation on booki İ made a reservation but i didnt realise that it was a problem to cancel it Res number is:1131.608.613 Pın code:3443 altough ı cancelled ıt 3 mınutes later they drew the money from the bank its right ıf a cancel ıt 2-3 days later or one week to staying date they dıdnt help me at all altough i will not stay they drew one week price i need help thank you
1) No keys available therefore our belongings were at risk. They were supposed to be in a lock box but this did not exist. 2) WIFI not available 3) No Hot tub as mentioned in the details 4) Cash withdrawn to pay as our contract was cash only - but payment deducted from my credit card.
5) Taps in both showers came off in your hand 6) Carpet had not been vacuumed or the house dusted for some time. 7) It was filthy behind rubbish bin in cupboard and behind door in the downstairs toilet 8) A minor point but attention to detail - the clock in the kitchen needed a new battery My review of this accommodation states all of the above.
I feel that I have been treated shamefully, overcharged and with complete disregard by the owners. I have used your site for many years without any issues but I am…
com at Twin Palms Hotel Weymouth United Kingdom, 24a King Street DT4 7BH. After two days after, on Wednesday 29th November 2018 I have noticed that from my bank account are missing another £80 and they have been taken by the Twin Palms Hotel Weymouth, 24a King Street, DT4 7BH. com.
I have asked them why did they took my money from my account without my consent, the man I was spoken to he start to swear on me and calling me inappropriate names. I stood for couple…
com and have never been so disgusted and belittled in my life. I went to visit in Carrolton, Texas and booked my room at a great rate with Booking based on the pictures that were on the site.
However, only to arrive to a trash hole. The first room had food left in the refrigerator, the second room air did not work, then the third room had mold and curtains were deplorable. I complained to the staff and was told no one could accommodate me.
I then returned from my visit only to find the elevator was not working and a friend with me had to use the stairs with a handicap condition. I requested extra towels to be told no one was working the counter so I need to come get them.
Then to awake the next morning with no elevator and to have to drag my luggage down stairs with no front desk…
went to the hydro hotel parked up went and watched football went to bookin after was told wasent booken in by yourselfs had to find another hotel at short notis at a cost ov 95 pounds not happy at all
i need urgent help. com, i did not receive anything, trying to get in touch with their customer service for the past few hours but there is no response. will arrive hotel soon. this is very upset.
hi, this is shewa kidane you charge me for 2 room (4 adults 4 children) that is not correct. 1-The booking was 1 room 2 adults 4 children. THANKS.
Hello,
I am having issues getting an invoice from the location "Luxury Living' booked through Booking.com, by the travel company New Concept Travel for my business travel to Houston. I have constantly tried to send emails to booking.com, 5 emails so far to customer service, but no feedback so far. The travel was paid with my company card and they will soon block my card for not closing the expense with the invoice.
I am providing the details: - location Luxury Living Apartments, Houston, 880 Alabama Street - period 19-24 of October - reservation number 1178708624 - PIN 1208 - Booking agent gabriela.manole@newconcepttravel.com - telephone number provided by booking in the reservation +12819658689
In addition, I would like to mention that the location had/has no telephone number listed on…
Hello, I notified the owner of the following I'm notifying booking.com for assistants
“I am notifying Book.com about this situation of renting your apartment on October 17, 2018 18, 2018. The manner in which you choose to meet me and provide access to the property was unsatisfactory. Being told not to mention that I had booked the room on booking.com which, is a legitimate web site and business was not in the best interest of your customer. In fact here is actually what you said in your text: “Pls do NOT mention booking.com or Airbnb or something like that with the front desk or any resident here”
Then to have me meet you at the Wells Fargo right across from the hotel seemed shady. Additionally when asked you could not even tell how many keys were there for the apartment. I told you and…
U Dear Sir/Madam
I wish to bring to your attention the outrageous and quite frankly dangerous situation you placed myself and my daughter in last week. The circumstances were that I booked via Booking.com a 4 night surprise for my daughters 21 birthday. I made the booking 9 months previously. I use Marriott on many occasions for work and leisure as do my friends and family. We have never had a problem. On 17/10 I landed at JFK ar approx 2100 hrs. I switched on my phone only to receive a message From Courtyard Marriott via Booking.com that my reservation had been cancelled. The message was timed earlier in the day whilst I was in the air and unable receive the tsunami/emails. I immediately contacted the hotel who literally did nothing but stated that they were overbooked and that this was…
1ve contacted you last week but no answer, its regarding a booking on the 7th october at the Burnside Hotel Bownes Windermere, book n/o 2053451958 the hotel has free parking and youve seen fit to charge me £24 for 2 nights which is a disgrace its like a stealth tax anyway I am looking for a refund asap or I will be taking it up with the proper chanels, IE Ombudsman or whatever thank you mr currie the hotel booking was bk67214/1/3
I have had trouble with one of my bookings. I initially made 2 group bookings back in August for the Pullman Hotel, Munich. The hotel then contacted me to say that I was unable to book the rooms at the current terms and conditions. After some conversation with them they informed me via email that they were cancelling the rooms. I have this in writing. I then have discovered these rooms are still booked and have not been cancelled. I called booking.com for their assistance, several times, but the last call was a completely awful experience.
I was on the call for 45mins. I spoke with Pavel who contacted the hotel and two of his supervisors. I sent the email correspondence I has with the hotel on 24th September but he said he could not find the right email. I asked if I could send it again…
No provisions for complaint's department or help with any problems you might have.
conm and punched in tHe dates September 28 to September 30 to stay at The Oakes over looking the Falls. 00. I tried to book this and couldn’t find the deal when I looked at the rooms. I then called them and spoke to Toyna. 00 for two nights.
She said she would call me back in 5 minutes after talking to the manager. I waited almost an hour and then we called back and spoke to Seth. He advised he would called back. He never did. Then I recalled and spoke to Julian and he basically said we can’t have the room for that price.
I asked to speak to the manager and he said no. 00 and no one there helped up and basically told me I was beat. com and I am going to call the spectator and have an article written in the paper about the false advertising.
I have never had a place post something and…
We were put in a family room which was far below expectations . The room was at the back overlooking the car park . The shower cubicle was tiny { my wife and I are normal to slim in stature } The storage facilities consisted of a coat hook behind the door , four coat hooks on the wall with two plastic coat hangers ,two small bedside drawers and
a small chest of drawers . The sink had a large crack . I assumed a 'good breakfast' meant a full English breakfast and not a make your own toast continental breakfast . The fire door was on the floor below .
I am sure the fire brigade would be interested to investigate . I request a substantial refund . Please acknowledge receipt of this email .
I reacently booked the park hotel in barcelona in which i stayed for 6 days, im absolutly disgusted in the rooms i was put in, i say rooms as they had to move me from my 1st room as it was discusting compleetly from humam pooh in the bath, wall paper hanging down cracks in the walls, the wooden floor opening up, lipstick marks on the mirror, the room was 222, I complained packed up again and moved to 625 the cleaner was out side the room as she must of just cleaned it, i thought within secons i moved the pillow to put my pjs under the pillow to have to call the cleaner in to remove the biscuit crumbs from the new bedding they had put on?
70 euro I had no issue with the staff at the desk they was friendly, helpful and chearfull thank you
I booked a room at Pine Cliff Resort in Ruidoso, NM. I submitted my credit card info and I was emailed a confirmation number. Later I received an email informing me that credit card info was a problem and to resubmit info, I did at least 3 times, would not accept my credit card.
com had overbooked that's why system would not accept my credit card. Pine Cliff no longer had available rooms. I was left scrambling looking for a place to stay less than a week away. com uses is not working. It needs to be fixed.
I put in a search for 1 night accommodation on a certain date for 6 adults and 1 child. The search threw up anongst other places Eden Island Apartment 70A14. I proceeded to book it, checking that it accepted 1 night.
com also saying it was confirmed and then about an hour later got an email from Pascal saying the following: Hi Tanja, i'm sorry but i Don't rent my apartment for 1 night 3 night minimum many thanks pascal I’m really cross as after I got the confirmation, I sent all the details to the rest of the party. Now we have to search again!!! Not at all happy!! Tanja Dumican
com telling me that Ithe hotel could not accomodate me Ibooked The MORAY WHICH WAS DEARER after several phone call and emails regarding my refund of£50 39p iSTILL HAVENT RECEIVED THIS iTHINK IT IS TERRIBLE THE WAY IVE BEEN TREATED I EVEN SENT A LETTER TO AMSTERDAM WITH A COPY OF MY BANK STATEMENT TO PROVE IT HAD BEEN TAKEN OFF STILL DIDNT GET ANY CONFIRMATION I also sent a photo from my phone too Iwould appreciatte it this could be dealt with Ihave spet a lot of money on callsIam a pensioner and
cant afford this the numberis 1467300141 LINDA MCKAY
thank you.
I booked to stay at the Mews in Rhyl for the 12th July and spent 4 nights there with my son, the place was a disgusting shambles. I'm now receiving strange emails from Booking.com which claim I didn't show up. What on earth is going on?
com. I received the confirmation email which indicate ”all set”. When I check in my hotel this afternoon around 5, the hotel representative told me that my reservation has been cancelled. com. a CSR checked the system and told me that this is because their system is randomly select some one to “cancel” the reservation and I was unluckily selected.
This is the first time I have met such ridiculer things on hotel booking. I was shocked that I was treated like this. The CSR only send me a link with a few other hotels for me to re-book. She never mention any compensation for my loss.
Due to this unexpected event, I have to spend an hour to rebook another hotel and I missed my conference banquet tonight. I have to take UBER to another hotel. So I request a compensation of 200$ for my loss.…
they said they would offer a room in the new dunes but we would have to pay another 80 pounds we had no alternative but to pay it as we had travelled so many miles that day all the way from Fleetwood in Lancashire . we did not arrive home till 2am the next day the whole holiday was ruined they new at the hotel were pensioner and I had mobility problems I do not think we should have had to pay a further 80 pounds when I said this she said I had already had a free night which is untrue be cause we had not spent the night in the first room at all .
we feel that we should be compensated for the disgusting treatment we received.
at the request of my lawyer i am giving you one last chance to resolve my issue, i will not attach pics and video as i have already done so 8 times, i have all the names of agents who have been asked to call and refused just ask for more pics. i am putting in papers to court if i do not get a response from you within 7 days, i am asking the judge to request one of your agents to appear in person so they cant hide behind a computer which they have done so far.
i can be called on 07897500502. 11 am till midnight.
Yours Richard thank you. copy of this email also lodged with my lawyer at his request.
Ty Mair Brynsiriol Fishguard Pembrokeshire SA65 9LL
11th July 2018
Dear Sir/Madam
Re: Hampstead Britannia
We arrived on the Sunday 1 July 18 for a 3-night stay, with a one-night brake and a further night stay. I could not use the car park’s disable bay as it was being used by an able-bodied person's car. This person later also blocked me in front of the hotel’s grounds so that I could not get out of the hotel's grounds. If there had been an emergency I could not have escaped in my wheelchair. He was very foulmouthed and uncouth to me because he had to move his car. There was a large sign saying 'NO PARKING' right in front of the car. Maybe Mercedes drivers feel that are superior to disabled people! The second and third day we were able to have the disable bay, which is smaller than…
we arrived from Spain for a celebratory weekend with our friends Terry and Norma and had booked the Smith and Western hotel for Saturday night 28th April. We chose this hotel as we had booked the Spa Railway which is next door.
When we arrived at the hotel they did not have our booking and all the rooms were fully booked. we booked this on 15th February 2018.. We needed to get changed for the evening on the railway which included dinner.
We had to get changed in the toilets. the hotel was very sympathetic and offered us a free drink on them. We had paid for this hotel which included breakfast fully back in February this year. THIS HAS BEEN A VERY UPSETTING WEEKEND.
We are very angry and want full refund as we could not stay at our chosen hotel and compensation for the spoiling our…
com sent me an email the price went down 717 pound. com and the hotel they both rejected to help me. I asked either to cancel or to have cheaper price for the reservation. I include the ads I hope you would help thanks
com for 4/5/2018. com was supposed to call you this morning and tell you we don’t have a room for you”. I thought this was a joke. com) had been doing that all week-over booking their rooms when they had none.
com to see what they would do to compensate me for this inconvenience-the first rude and “smart mouth” customer service “boy” I spoke to (Ian) got me nowhere. His supervisor never would tell me his name and he was equally as rude. COM FAULT.
He placed all the blame on the hotel fault. com that was without a room over—I’m just the only one complaining to you tonight about it!!! m. this morning and they called and left a message at my house. m.
while I was standing there in the lobby. 35 and a much nicer hotel-instead of the Hotel Inn which I had to stay at—but the response I got…
I was rang on 24 3 2018 from yellow mountain hotel in smugness 2 tell me that they would cancel are room if we did not pay now because there was a problem with are credit card (debit card), we told them the money would be in on Monday but to no avail so they said they would cancel room because they were not listening 2 what we were telling them just to make sure they said said they would cancel room we were going on 30 3 2018 till 1 4 2018 so
please make sure we do t pay 4 them cancelling regards MrSGByers
On Wednesday 14th March we had a reservation with Meadow Inn Melbourne. We had requested when booking through you that we had a disable sticker & would it be possible to get a park outside our room. My husband received an email stating the Motel had been in touch and this was possible.
When arriving we were tod we had an upstairs room and they had received no such request. It was impossible for us to have an upstairs room and they also said they never guarantee a park outside the room. As we could not stay there we were forced to try and get accommodation at the next available town Seymour 70kms away. , another 230kms.
This was very unsatisfactory and we would never book through you again or recommend you.
I have booked a holiday in Jersey Channel Islands with two other ladies. Upon confirmation of the hotel booking we have all booked our flights. Over a week later Booking.com sent an email advising that the hotel we had booked and paid for was overbooked. They have offered a lower standard hotel in a worse location.
I have sent to emails without the decency of a reply. This has completely spoilt our reunion after 30 years.
com, we booked an 'Executive' room to which your Booking confirmation form, advised of an Executive double room at a cost of approx. 00. The booking confirmation advised confirmed of 'entire unit located on ground floor', with 1 large double bed.
One of the reasons we selected the booking was because of the ground floor location, due to my wife's lung illness. Upon arrival at approx. 00 hours on the same day, despite having twice notified yourselves and the hotel of our arrival time.
Refer to the Special requests on the reverse side of your booking confirmation form. After having had to pay the outstanding balance in full, upon arrival, we were eventually shown a room, to our disgust, and we were advised that as the hotel was fully booked, a further room would become available the…
I recently cancelled a booking with booking.com and note that I have been credit card has been charged by the Hotel in the amount of $264.36. I was within my rights to cancel this booking and would like the amount of $264.36 refunded back to my credit card immediately.
I await your reply Regards Mary Ryan Garnett
On the 25th of November I stopped at hotel zimmer in Lier belgium. com around 12th November. After we got home I looked at my internet banking and the money had come out twice from my bank, this was on the 17th and 25th November.
I phoned the hotel and they asked me to send a copy of my bank statement and my Iban etc. I have now phoned and sent e mails to the hotel 10 times and they keep making excuses and saying they will do it tomorrow.
I still have not received my overpayment back and it's now the 6th December. com I would be pleased if you could sort this for me. Regards brian bolton
We had 2 days stay at recently at aa Niagara inn motel and had abysmal experience. I really want to point few important things which might be useful for your future operation.
1. Shocking cancellation for our booking: Me and my partner arrived at your motel 7th Oct 2017, Sat as we had booked a room online mid September. We left Toronto after 5pm so we arrived at your motel 6:55pm to be precise. We were told by Indian lady receptionist that our booking was cancelled at around 6pm the same day because tried to charge the credit card and it was declined. We only found out that an email and txt msg were sent to us after 6pm about cancellation at the reception because we were driving and were using the phone for GPS navigation. We did not know we had received those messages. She said the…
Dear Motel Owner/Manager of AA Niagara Inn via Booking.com,
We had 2 days stay at your hotel recently at your motel and had abysmal experience. I really want to point few important things which might be useful for your future operation.
1. Shocking cancellation for our booking: Me and my partner arrived at your motel 7th Oct 2017, Sat as we had booked a room online mid September. We left Toronto after 5pm so we arrived at your motel 6:55pm to be precise. We were told by Indian lady receptionist that our booking was cancelled at around 6pm the same day because tried to charge the credit card and it was declined. We only found out that an email and txt msg were sent to us after 6pm about cancellation at the reception because we were driving and were using the phone for GPS navigation. We…
I have emailed the hotel twice sent a letter recorded delivery and called to speak to the manager who I am yet to recieve a call back from I am absolutely digusted in the service I have recieved. Below is the letter I sent. I would appreciate an urgent response and I the least I expect in return is a full refund on bith rooms.
Mr Lee Frost & Mrs Zoe Frost 4 Welland Close Newark Notts NG24 2HE
Dear Sir / Madam
8 September 2017
SATURDAY 2 SEPTEMBER 2017 – ROOM NUMBERS 22 & 26
I wish to convey my utter horror at my recent experience staying at the hotel and make what I believe is a very powerful case for obtaining my money back by way of compensation.
Before I continue, I will advise that my son was competing at the London Open Gymnastics. While this booking was very “last minute” in…
A few months back I called to make reservations in Viriginia at Royal Clipper Inn. A call was made back to the hotel to cancel about three weeks ago, and the person stated they were going to take care of it. com to cancel. com.
I talked to the manager Bryan at the hotel and he stated there were nothing he could do. 70. 18 X 4) I don't have this kind of money to throw away. Please help me out with this. Thanks 919-834-2081 home 919-604-3473 cell
1) The booking site said the reservation could be cancelled with no charge. After the booking was made, it said the reservation could only be cancelled after paying one night's stay. It also stressed that if I gave my credit card details I would not be charged, and implied that a credit card was merely a formality.
2)They promised the cheapest price. 99 more expensive than the hotel web site. 3) I followed the instructions to contact them on line, and found that there is no way to reach them. I submitted the link to the cheaper room, but their response said that they would get back to me in a few days.
Doubled charged Reserved room with my sister n law card paid for room with my capital one card when we reached our destination but yet my sister n law card was still charged
I have sent 3 emails to customer service and already completed this This customer service experience is just unacceptable and we are bitterly disappointed with Booking.com. I expect a call today on 07904 313860
Dear Sir or Madam. I had a two nights reservation at Hotel Mobapa at 30126 Lido de Venezia Italy , Riviera San Nicolo 16. it should be a 4 stars category hotel with reservation number 117578 from 11 August till 13 August.
The room presented at arrival was awfull and the management agreed to change it for an additional charge. I informed the hotel directy tonight i would not keep the room for a second night due to the bad level of the room.
I am ready to pay the first night but not the second i do not need. The hotel answers they will tell me on 12 August if they plans to charge me but this would be unacceptable. I count on your help.
I use a lot your website and it is the first time i have an strong issue Many thanks
Dear sir my hotel name is hotel Royal palace that is existing in Havelock island but same name hotel Royal palace in Port Blair. He misused my I'd in your site google map pin in my hotel in Havelock but that person property in Port Blair.
Some tourist is coming my hotel and asked the room. The tourist has told them my booking in your hotel. com but I m not registered with your site. Please delete the account of hotel Royal palace, Port Blair Havelock island.
Because this person is a fraud to me.
I wish to discuss the issue I had after booking Glebe Space in Sydney for one night on 8 December, 2016 through Booking.com. I received the text below a couple of hours before I intended to book into Glebe Space. The reason given was room maintenance at Glebe Space. On calling, I was assured the alternative accommodation was the same at City Space.
On arriving at City Space, the receptionist told me I had been moved from Glebe Space as they had overbooked (a little different from the lie in the text to me). It was impossible to park in the street and I had to temporarily park the car in the entry space while I found out where to check in. For parking, the receptionist pointed me to a public car park some distance away in a different street which costs $15 per day and is locked from 9pm to…
com to reserve an apartment in Athens. I stayed there for 5 nights and all went well. com invited me to write a review, and I gladly wrote an honest piece on my experience. But then I could not find my review in the relevant site.
found to be highly suspicious will not be displayed. ' No verification has whatsoever been sought with the host nor me, and they refused to communicate any further. Not only is such thing outrageous, but it also let one doubt about the credibility of the selective reviews in each hotel on offer in this site.
I booked at Nob Hill hotel for two nights. There was so much noise above me that I only received two hours of sleep. The room was dirty: paint falling off the wall, big chunks of plaster carved in where bedposts hit, stains on carpet, fingerprints and dirt stains on walls that I could not stay the two nights. com.
com this I'm filing a formal complaint. This hotel should not have the rating it has. It is very much misleading. not sure if I'd recommend it to my fellow adventurers.
Asking for CVC number of the debit/credit card at the time of booking accommodation is fundamentally against all security principles. Second, this mandatory process is in a violation of personal freedom.
Third, I am shocked at the fact that your great think-tanks have failed to figure out this glaring shortcomings in your system and mechanism. Fourth, the site's software needs face-liftings and maneuverability. Fifth, for heaven sake desist from promoting hotels with irritatingly poor amenities. I had problems with a hotel at Mysore during my three day stay. Naturally, I can't find to share details due to absence of live coordination from your customer care. It was a daylight robbery. I mean the price and the hotel facilities never had any remotest relevance.
For example, I had only one…
com to cancel our booking at the Ripley Court Hotel in Dublin for the 27th and 28th of September. They duly replied that you had contacted Ripley Court (cancellation reference 308552872) and were awaiting a reply. It is obvious that the booking fee is not being refunded.
com customer care to get an email to confirm the non refund. I last spoke to Emanuel who said he would look into this and have someone organize this for us. We have heard no more and my insurance company is waiting for this proof that we paid the booking fee and it is not going to be refunded.
My complaint is regarding the actions of one of the hotels on the site. Zen Rooms Clarke Quay in Singapore. com clearly stated no payment required in advance, free cancellation and payment at hotel, Then, thank you for choosing ZenRooms for your hotel partner.
We would like to discuss for your booking at ZEN Rooms Clarke Quay - Jayleen 1918. The hotel has just applied a new policy that they only accept prepaid bookings. 23 from your credit card for these following booking. But I did not approve and the hotel charged it anyway.
I then cancelled the reservation and they refunded my credit card however due to foreign exchange the refund is less than the amount charged. com should not…
I contacted Booking.com regarding my awful experience in Glasgow at Bellway Commonwealth Apartments, I explained how bad the apartment was the attitude of the Manager that I had spoken to and I sent some pictures showing some of the issues. They sent me an automatic reply in that they would look at it and come back to me within 7 days. They did not contact me so sent them another message they replied almost immediately ( plenty of time to understand my complaint ) and offered me £20 which I told them that this was not acceptable and could I speak to a Manager they replied saying they would not do this.
Booking.com sent me an email asking about my experience at the Bellway Apartments which I sent in ( including some photos ) and guess what they did not appear on their website ( still…