Booking.com

I'm writing to you after posting the following review: Let's rename this place the UNfriendly Inn. We arrived from Maine for a whirlwind overnight stay in the Boston area so our time was limited. One other reviewer said he was annoyed b/c the door was locked and he had to wait 10 min. before anyone appeared.

We waited in front of the locked door on the porch for 45 minutes - glad it wasn't winter. When we arrived at 1:30, we found another customer who had preceded us and was also waiting. that she missed. We had been told previously in an email that we could drop off our bags prior to 2 o'clock check-in and the desk was always staffed.

We made numerous phone calls to the Inn from both cellphone and the outside phone with no answer. With our vacation ticking away about 45 minutes later…

no contact from property. Attempted billing attempt after reservation was not honored . I ensured they reservation was cancelled at the property to prevent an attempt of billing or accidental billing. Charleston SC

Elizabeth Porter 11509 Arbor Glen Blvd. Fishers, IN 46037 USA 317.413.4224 Cubie44@gmail.com

November 2, 2019

My husband, Mike Porter, myself, (Elizabeth Porter) and our traveling companion, Raleigh Sheffield booked 11 different lodging locations on Booking.com during the first part of June this year for our stay in Paris, Bayeux, Amboise, Arles, Antibes, Monterosso al Mare, (Cinque Terre), Florence, Milan, Como, Interlaken and Paris again. We were very pleased with all of our experiences with the exception of the property in Lake Como, listed as Sogno Deluxe Bellagio, Via Lungolario, Manzone 8, 22021 Bellagio, ITA. That address, I might add, is the address of the ticket office for the ferryboat and is shown as such on Google Maps. The following is a description of our unsatisfactory…

I was booked for 2 queen size beds, but the booking assistant texted me that they contact the Motel 6 in San Antonio,Texas & wait for 48 hours. The manager said they never got the message about the change. Oh!

I put I'm hoping for a king size in texting. That manager still charged me for 2 queens . To me, it was unfair to be charged for something I didn't want at all. Plus I didn't confirm this reservation for 2 queens.

Was double booked twice! Then eventually relocated to a property not as good as the one we first booked and more expensive. Kept my £395 for 3 days on the second double booking which meant I couldnt afford to book anywhere else so because it was getting close to the date we were going away, in desperation I booked a cottage that they finally (after many emails & calls at my expense) found me to find that whilst they told me it had a hot tub, it turns out it's a communal hot tub not a private hot tub as with our previous TWO bookings!

) I have asked 6 times now for their ombudsman details and the first initial 4 times I was fobbed off with a half apology and the last two have just been completely ignored! I ended up in tears and it brought on one of my hemeplegic migraines but was such a…

1. Never received pre-check in paperwork so after driving 12 hours we had to get back into the car and drive another 15-20 minutes to another condo and fill in paperwork then back to the condo at Regency Towers. 2.

3 year old pushed on balcony railing and several rails were not attached. The hole was big enough for an adult to fall through. Luckily we grabbed him. com. After spending hours on the phone trying to contact someone to fix the rail, I figured out that I could call the other condo and they eventually sent someone to fix it.

Not only was this an emergency situation being…

4. Upon arrival, we found the rooms dirty, in need of repair, and not even close to the pictures depicted on the internet booking site. Needless to say my group was unwilling to stay, so I attempted to cancel our reservation.

The front desk said I had to cancel through the booking site. I was unable to cancel through the booking site due to a time restraint.

Also, I was unable to talk to anyone directly at booking site without making a transatlantic call to the Netherlands. com. Please be advised that that I will be pursuing this through my credit card company. Thank You.

I was wrongly billed by Motel 6. I was told at check-out that they would correct this but they haven't. They billed the stay to two different credit cards and overcharged me for one night when they gave me prior permission to cancel it. They told me to call you but your voice mail would not let me through to an agent, AFTER WAITING ALMOST AN HOUR. I feel I have been swindled without any recourse but talking about this on social media such as Facebook and twitter. Can you help at all or is this a complete swindle?

Please contact me at the email above. You can also call me at 415-7949617. .

com but with what we were charged by Ocean Gate Resort. com on 9/14/19. We have not heard anything from them. They need to refund the difference.

To whom it concern,

I’m submitting this complaint as my wife was stranded in Hartford, CT from a flight from Guam to see her mother on emergency leave.

My wife arrived at the third party company (car rental - Thrifty) which was told initially she could not be located in the system. My wife showed her the voucher which shows all the information but still could not be found. The agent was rude and told my wife she will have to contact Booking.com. Due to living in Guam with no cell phone provider, my wife asked can the lady assist. She eventually helped my wife and told her the reservation was canceled. My wife presented her the required voucher which shows she was due to pick up the vehicle at 7:30 pm. The company had 7:00 am which canceled her reservation. My wife re-showed the voucher…

I want to do a claim report for the booking ref. Number 2706389776 for the apartment Vila Sabbia, Lopar 393b, Lopar, 51281, Croatia. I made a booking for the one night Thursday, 12. September 2019. My account was charged on September 10, 2019 for 65 Eur.

However owner of the apartment informed me on September 11 (called me on my phone) that the apartment is already reserved by another customer and that they can not provide me overnight stay. They told me that they will cancel my booking.

12 and they confirmed that they will contact booking and settle return of the payment. I didn’t receive my money back till today, therefore I kindly ask for you assistance. Awaiting your soonest reply. Best regards, Boris Brancelj

we booked a room Metro Hotel in Petaluma California for May 31,2019 until June 3,2019 in order to attend my grandson's graduation from High School. On May 26 my son called & said we could stay with them, so my wife called the hotel & canceled the reservation.

On my July Visa bill I found a charge for the full stay . I called the hotel owner & he assured me the charges would be credited as soon as he returned to town . Checking my August Visa statement -no refund .

Called hotel unable to speak to owner . lady said will have owner call- no call back- I called back twice =no return call. Sent my son who lives in Petaluma buy to address refund . He was told that we had to cancel reservation with Booking,com before they could issue a refund .

First time this was said. com or mobile phone 979…

My daughter and myself stayed in a motel in western Kentucky in December 2018 and was promised a rebate 0f $25 each. We never received the rebate.

Was registered under: Donald Nelson and Philip R adams

On August 22 I made a reservation for a Choice Hotel for October 24-25 in Ocala, Florida. At the time of the booking I was given totally wrong informatikn.

However with the assurance I could cancel I made the reservation. I made some calls and managed to get the correct information. ed the reservation on August 23. 14. Neither of these charges,should appear on my card.

Ref 1968821733_ . Myself and my husband booked wink hotel in Washington DC last Jan for 2 night stay Sept 2019. On arrival the hotel was under reconstruction with restaurant etc closed. floors were closed. 30pm there was constant drilling and banging with the exception of sunday. com.

If notified we would have cancelled and rebooked elsewhere.

com. You have a business model that is ANTI customer and your employees have no hesitation is telling the customer. Customer training takes 2 minutes- "I am sorry" and "I do not know" I wonder what responses I will get from social media on your lack of concern for your customers.

com I am, truly amazed that you are still in business with the way I have been treated.

This organization and its CEO should be investigated for fraud and misrepresentation. They do not screen the facilities that they market not do they perform background checks to determine if some of these scrupulous individuals are felons and have criminal records.

com for a room at the Kauai Shores Hotel for 8 nights. 00 less. com about their price match. This is the response I got. com's We Price Match. We’re sorry to inform you that your claim at Kauai Shores Hotel can’t be fulfilled because: - This isn’t the same room type The room that you have booked is a 'Standard Room with Pool View' which will either have 1 extra large double or 2 large double bed and

the screenshot shows that the room type is Double standard room which has 1 double bed. I called the hotel and they said they only have standard rooms, no double standard. Both are the same room. com is lying about their price match.

Someone booked a hotel with my card yall told me I had to get a Google card so yall could refund me so I did for 467.00 the guy named mark.wilson2355 took my money off my Google card and still never gave me my refund for the room which was 467.00 plus the Google card... this is bull crap so yall took almost a 1,000 dollars from our kids... I am very upset about this and ready to blast it everywhere even the news channels then he said Its Bank of America rules which is BS

When I booked a stay on 8/10/19 I stated: 1 senior adult and 1 cat. Your response: "We're happy to let you know that the property has confirmed they can arrange this for you. " But, after driving 3,000 miles from Idaho to Maine, I was told there that cats are not allowed.

Since everything else was booked, I drove back to Idaho. Why did you mis-inform me about the pet policy? Please explain and also see to it that the charges listed on the confirmation e-mail are refunded. Richard Patterson

I had booked a hotel at 'Four Points Sheraton at Wakefield' for 5 nights. Booking number:3448553826 (Aug, 20 - 25) I had booked the "Business Room, Guest room, 1 King" for $137.40 per night. I was expecting a double room accomodation during my stay.

However, when I reached the Hotel, they said they don't have a double room as mentioned above. I was given their regular room, which should have costed less. I had to endure 5 days cramped in that one room with my kids, while I was expecting a bigger room, which I had paid for.

Please reimburse me at least one night of my booking ($137.40) for my trouble. I have been a booking.com customer for a while and would like to stay that way. Thank you for your time.

Sincerely, Mr. Debasis Mondal

com from Cancun airport to the hotel in Playa del Carmen on 08/04/2019. I arrived at the meeting point as directed by the booking confirmation email. com staff to give directions. com didn't accord to this request. com has simply stopped responding to e-mail inquiries regarding this issue.

We were charged 50$ for a hotel we were told had no upfront fees but needed our credit card info. When we went to cancel, we had to call and cancel within a certain timeframe while we were working was super inconvenient.

I have identified since booking our holiday and talk to a friend on return from Malibu apartments that the apartment is up a massive hill and the transfer from the airport as seen on your website is not going to take place according to the host, I have spoke to two staff one named Angelica and the other today Majella who were lovely, but this eve I spoke to a staff called Alisa who may I add was very rude and refused to pass my complaint onto a more senior staff state that what could they do and

I CANT HELP IT IF the host wont respond and was going to put the phone down I informed her I had received two messages from the host and read them to her but neither answer the questions asked, her words were well respond to her then which I have done but her English is very poor and I think she…

We booked a hotel through you picking the non cancelation option to save a little money knowing if we broke our end of the deal we would still be charged. When we got to our hotel they didn't have records of our reservation.

It wasn't the employees fault nor ours but they weren't apologetic at all or even try to help us. We spent an hour and a half on the phone trying to reach a live person at booking and then waiting on hold while that person tried to work with hotel to get us a room which they were unsuccessful so

then had to wait while they helped find another hotel which he did thankfully but it was further away, more money and not as nice. 3 kids got cranky cause they were hungry and tired of waiting. This was not our fault we held our end of the bargain.

I tried to make a…

I was very disappointed in the condition of the hotel Quality Inn on Market St. we booked for our weekend in Wilmington NC. The photos on your website are very misleading. The room that was assigned to me had the following issues: Knob on the bathroom sink was broken, room smell of cigarette smoke and bleach, The sheets had burn holes in them, the outside ac unit cover was off and

the unit was standing with water, bathroom was not clean. the window to the room was filthy. 00 for this dump of a hotel room. We canceled our reservations on site. This was the most horrible hotel I have ever been to and will NEVER refer it to anyone or the usage of your services.

00 back on the card. If this didn't say like a bunch of crock if I ever heard. You would want to consider to update your websites…

com for London weekend away with my Husband. We were on our way to the accommodation when I thought I'd ring the person who owned the apartment just to let them know we were running a little late. com and told me he'd took the accommodation down over 6 months ago.

this meant my husband and I had no where to stay. We eventually found a premier inn to find out we could only stay one night at a cost of £156 without breakfast, we had to find accommodation for the following night of which we thankfully did at another cost of £135.

The extra's that we ended up having to pay for ate at our spending money, to the point we couldn't go out for food at anywhere nice, we had to McDonalds and Sainsburys to eat. I have received the £130 back but I want the other monies back as compensation for this…

I booked a rental car via rentalcar.com. They connected me to Europcar at George Best Airport in Belfast, N Ireland. I have two complaints with these people.

1 They doubled charged me for a satellite navigation system. The car they rented me had a built in Satellite Navigation System and then they charged me 12 pounds 50 per day for it also. Fraud.

2 They have just informed me that there is damage to one of the tires and they want to charge me for it. The agent who checked the metal exterior of the car with me at pick up definitely did not check the tires and frankly I have never had to check tires before. I did not damage the tires when I had the car. Nor was there any other damage to the car.

The rental return directions at G Best City Airport are terrible.

Jennifer McManus

Hi! 00. We booked house on Aukai Ave, Honolulu,Hi for the month of June 2019. June 1 - June 30th we paid the owner direct since he e-mailed us & said that he wouldn't be paid any money until the day that we moved into the property, there was a "contact the Owner" tab on your request page, the house was #7181055 the ID #HA-TD0ZJZ I have contacted the owner so

far have not had any response so I would like you to follow up on this request for us. I called & talked to someone in your office Allili I believe she said she would follow up with the owner & I was to stay on the line but it just has been too long so

I would like you to find out what is happening I get me back my security deposit asap! Thank you in advance, Rob Murphy 1666 Stony Brook Drive, Salinas, CA 93906 PH: 831 444 0467

I never got an email and after several calls , I still don't. The number everyone gives me is 1888-850-3958 which has told me for 2 days they are too busy for my call and I need a confirmation number and a 4 digit code ..

Again how do I get?? please cancel my reservations and I will never use you again. Thanks and would appreciate your help!

Not happy at all. Website shows one thing and actually mostly false. com suggested to install app on phone. 00 less. Of course, no one would honor it. Will not use this site again.

they told me that my reservation was unavailable. then a month later say I have confirmed a reservation.witch I did no such thing.then took all my money.fucking pissed

Morning. I have booked accommodation at Umdloti Resort 506 booking reference 3485026884 and have a a booking charge on the invoice of R410.00 . According to booking.com I should not be paying an admin fee.

I did not confirm a reservation or even receive a notification that I have made a reservation and I was charge a no show fee of $91 dollars for an online booking. I called customer service and they said they couldn't do anything about it because it was their hotel partner's policy that I should have made a cancellation.

How come I didn't make a cancellation? Because I never made one or wasn't able to find my reservation online.

Cannot remove the only star, will give this booking a zero. Booking,com needs to get its act together and verify weather a guest house means what it says and not send people to a doss house like the one we were sent to in Cardiff.

We demand our money back and will be taking this to the small claims court with the pictures we have taken of the place we were sent to by this company. When we arrived we could not get in because no one was there to meet us.

After phoning the owner on the phone gave us the number of the digital locks into the property and into the allocated room. Boy what a room. No TV no tea making, not much of anything. The room itself was just about big enough for a cat to reside in.

Décor, door handle, bed and other, needs to be looked at. The proverbial building works…

458, Pin Code:6914), subsequently upgrading our accommodation from a 2 person double bed room to an Apartment for which I had paid a deposit of over 700 PL. Zt. Upon our arrival at the facility on Wednesday, 27/06/2019, I had requested an Apartment inspection prior to finalizing our booking, which was accommodated by facility personnel.

Upon entering our allocated "Apartment", my Wife and I were totally shocked by the very crammed and small size of our allocated room. Our concerns are as follow: * The very small room space housed a cooking area, a very small dining table for two which was affixed to the wall, the seating configuration of which obstructed…

I booked a 7 night stay. I had never used this service before and mistakenly booked it thinking I had a chance to review before it was locked in. I was wrong. 65. I booked this months in advance and thought they might understand. 65.

My reservation is for next month. I hope it's decent.

On January 18th 2019 I booked accommodation at the Opera House Hotel on Symi, Greece through Booking.com. The confirmation number received from Booking,com was 2065530974. Payment was made in full to the Opera House at the time of booking.

On March 28th I received an email from Booking.com which stated that the booking had been cancelled "because of an invalid credit card". During the period between January 18th and March 28th my debit card had been changed by my bank as part of normal banking processes. I subsequently discovered from the owner of the Opera House Hotel that the cancellation came from Booking.com and was obviously not from her as she had already received payment. A number of issues arise from this as follows:

1) Why was no attempt made to contact me prior to the…

com on June 2, 2019 in which I pointed out that I had been misled about the false advertisement of a hotel in the Kensington/Chelsea area of London. com is only an advertising agency and it is the sole responsibility of the potential customer to check the reviews of the property.

com where fraudulent ads are persistently being published. com may be perfectly aware that an inordinate amount of negative complaints have been forthcoming and they will still carry on publishing such ads. com in the past and will certainly not be doing so in the future.

com consider the damage to its reputation as it continues to pursue such a policy.

Rosenberg Motel 2027 25th street Galveston, Tex: #29 This was the north end of the island,older end i understand, and the people were friendly, BUT this was very gross,Its not even plausible to get a partial star its that bad,Had what looked to be clean bedding, very old,the fitted sheet was in fact a mattress skirt, my son and i looked at the mattress for bugs, i wish i did not look at mattress, looks like it came from off the curb, to the point it was rotten material,there is way too much to type,i brushed my teeth with my green tea,the water smelled of rust,i would not shower there, 2-3 inch gap under front door,wooden floors painted over the rotten ones the motel is wood.

should have been a $30 rental, i usually dont rent high end,rooms, since there isnt a need as we stay out mostly…

Booking number 1147372428 Apartment dirty dilapidated not what advertised dingy and dark the bed worn out cupboard doors hanging from hinges no crockery all the owner were interested in was to get the money asap so I am cancelling this booking with no cancellation fees please remove this property from your listings to protect other people and your good name

Kind regards Isabel van der Vyver

i cancelled the reservation with Grand 2054 and I keep calling booking about my refund and they say they cant get in contact with GRand 2054 if they don't want to contact booking back about my cancelled trip them they don't need an account with booking Grand 2054 knows he hasn't refunded me my money I had the bank give me a temporary credit and to get the money from Grand 2054 and he didn't get the money to the bank wells fargo and wells frago charged me for the money because they couldn't get it back from Grand 2054 what is going on with this account 1168564006 pin 8168 I sent in all the documentation for the refund I need them to send me my check

com that said "Your reservation at Centro Capital Centre By Rotana was recently canceled. 02. " It is now April 12, 2019 and I still have not received the refund. I have tried contacting customer service via email several times and have gotten no response.

Bathroom with garbage and dirty towels at Days inn by Windham Miami Intl Airport on April 8 2019 confirmation 2584.640.707 Pin code 7886 I had unpacked before I went into the bathroom. I don’t know if beds had been changed This never happened to me before out of more than 100 hotel stays I had to get dressed and repack I was given a less convenient room farther from elevators in another floor

This was the worst hotel that I have ever stayed. I am 82 years old and have traveled the world.The rooms were filthy it was 5:00pm and our room still had not been serviced we only had one towel. The worse thing was we paid $932.00 for three nights Please respond to me

Donna Insco 702 238 5013 Booking.com confirmation # 7000652965

com. I spent over an hour trying to find the right hotel, checking reviews and such only to check email and got a confirmation but was to 2 different places. One was a real flea bag hotel. com. so called.

They said the had a glitch in system and would try and get me a refund for Flea bag place as it was there fault. Not only that, I have no reservation at place I originally tried to book and now can't get one as they are full... Thank god I called....

Now night before leaving for my trip I will have to spend a lot of time trying to find another place on short notice.

com. The owner of that accommodation stole money from our credit card and kept denying this. com and asked them to take appropriate measures against La Demeure de Charme. com repeatedly during 2 months they finally promised us ‘Nous vous garantissons que nous ferons tout notre possible pour trouver rapidement une solution’.

Their promise of swift action was made on November 28. com.

I booked a room @ McKinley Grand in Canton Ohio. I was supposed to pay at hotel. They charged my card in Ohio while I was still in Ct using the same card. My bank declined the transaction and sent me a fraud alert.

McKinley cancelled my reservation in the meantime. I was told that there was no cancellation fee. I called the hotel while on the road explained everything the gentleman I spoke with told me to come that everything was taken care of.

The funds were withdrawn from my account and I arrived on the 7th and checked in. I checked my account on my way upstairs to my room and found that the funds were returned to my account. I returned to the front desk and informed the receptionist that I would not be staying there as the room charge had not been paid.

She took my card and attempted…

hi i made a reservation on booki İ made a reservation but i didnt realise that it was a problem to cancel it Res number is:1131.608.613 Pın code:3443 altough ı cancelled ıt 3 mınutes later they drew the money from the bank its right ıf a cancel ıt 2-3 days later or one week to staying date they dıdnt help me at all altough i will not stay they drew one week price i need help thank you

1) No keys available therefore our belongings were at risk. They were supposed to be in a lock box but this did not exist. 2) WIFI not available 3) No Hot tub as mentioned in the details 4) Cash withdrawn to pay as our contract was cash only - but payment deducted from my credit card.

5) Taps in both showers came off in your hand 6) Carpet had not been vacuumed or the house dusted for some time. 7) It was filthy behind rubbish bin in cupboard and behind door in the downstairs toilet 8) A minor point but attention to detail - the clock in the kitchen needed a new battery My review of this accommodation states all of the above.

I feel that I have been treated shamefully, overcharged and with complete disregard by the owners. I have used your site for many years without any issues but I am…