Booking.com

I made a reservation at the citizenM Schiphol Airport Hotel for one night, one room, for two adults, with a check-in date of May 18, 2023. com website, and the confirmation number was #2930594866. 16, which included breakfast, was successfully processed on May 16, 2023.

We had provided an estimated arrival time between 00:00 and 01:00 on the following day, in accordance with the expected arrival of our flight, HV 5804. We reached the hotel shortly after the flight arrival.

However, upon reaching the reception desk, we were informed that the hotel was overbooked, and an offer was made to relocate us to the citizenM hotel in Amsterdam. We firmly rejected this proposal, and only after unpleasant discussion, unexpectedly, a vacant room became available out of the blue, and we were eventually…

com's policy is that you pay what you see. com This is not acceptable as I booked and purchased my flights with them because they have competitive rates and now with this extra amount taken off my account I may as well have gone straight to the Airline.

This is false advertising and they do not mention anything about a fee being paid afterwards. This is downright robbery as far as I am concerned.

Dear Sirs,

I’d just find the time (after 6 weeks back in Canada) to describe in detail our experience with Buenaventura House in Ostuni, Italy.

On March 11th my wife (Mrs. Marianella Vacondio) made a reservation for a 7 nights stay at this property that looks really good on the featured pictures at your website and that also have very good reviews.

We arrived and checked in around 1 p.m. on Saturday April/8th. and a young man showed us the room (the first room on the left hand-side after crossing the entrance gates) and other facilities as the parking spot for our car, the swimming pool and gardens and told us to call if we have any questions.

After he left we proceeded to bring our bags from the car to the room and when I tried to lock the door it was simply impossible. We called to…

I have made a booking for stay period May 31- June 2,2023 in Makkah Millennium Hotel, Makkah While making the payment Option two : partial payment had an assurance of saving of 28.8 SAR thus post this discount total Amount to be charged to me must have been SAR 406(331+75 SAR tax& charges) while the amount charged is without this discount of SAR 28.80. Amount of SAR 217 already debited to my Card. If its correct then pls ensure that the promised discount of SAR 28.80 is offered to me.

Pls refer to the screen shot of the payment page i have attached which clearly testifies that there is a saving on part payment!

I booked a stay at Breakers Resort in Myrtle Beach South Carolina. 5/18-5/21/23. You should have my original complaint on file. I've tried Multiple times, calls, emails, calls yo Breakers ect. All agreed. 50. Due to Multiple issues upon check in.

And personally spoke with Breakers Management. That was half my cost. Plus the $100 Refundable Damage Deposit. Since leaving & checking out on Sunday 5/21/23 @ 7:40am. Since then. com. They all assured me, I would recieve my refund. Over the last 3 days. com. or the Breakers Resort.

Will not take my calls or respond to my emails. I'll be filing a report with the BBB As well as the attorney General. You Both, have taken over 7 plus hours of my personal time. I'm 61yrs old. I've Never had this many issues. With any other company.

Through my years…

Hi - I had a car rental reservation for 05/26/2023 for pickup at 4pm. At 1:30pm on 05/26, the Service Provider sent me a text stating that they could not rent me the car. html), I am entitled to a full refund.

I have spent hours trying to get a refund for my reservation (Booking Reference 748242712) with absolutely no success. Can someone with the authority please contact me.

com. Our flight was changed by Air Canada, we were notified by email. We are trying to reschedule a flight, simple as that. com. Our travel date is approaching and we are left feeling very frustrated by the lack of customer service.

Every time we call, we get the answer that they will "escalate" our request and they will contact us soon. After moths, still nothing ! It,s very hard to do antyhing because the employees just repeat the same exact answers over and over without actually doing anything.

I am trying to figure out a way to get to a supervisor or someone who can offer some help, but Ijust can't. This is such a shameful way of treating customers, the campany seems to be a complete scam.

It was my first time with them and will be the laqst.

Hello! com and used their platform in the past for our travel booking. We trusted the platform to be genuine, transparent and belief that they value customer relations.

However recent incident came as a shock to us. We had booked property in USA initially for 4 nights, then we changed to 3 nights. The changes were made, and confirmation email was send to us stating the revised price.

When we checked in the property manager, informed that price is higher than quoted for the stay. com was informed about the price and they need to inform the client. Unfortunately, we were not informed of the price hike. com, one of their agent Ms.

Riya spoke to me and told me that they will find another property. Seriously we had 15 hours of flight and 3 hours by car to reach my destination My whole family…

com got charged my card wrongfully at Pullman Zamzam Madina Hotel stay (reservation number 2208345749) at Pullman Zamzam Madina and how the card got charged. This is deceitful. How could I take my family with children and luggage to a place where I am not sure I have a stay and then take them away from thr?

This is very inconsiderate not to take this in consdieration. Never ever I have rcvd such a unreliable msg. I have not made a stay. I couldn't go to the place because of stated reason in the para. You must simply settle the amount however you look at it.

Just the amount that has been charged from me erroneously.

com; especially in connection with a downtown rental, in Miami, with GHC Investments. Both guaranteed, Covid, refunds or reschedule and both reneged on their own policies. After filing disputes with them, as well as, the Better Business Bureau; I found several more complaints.

com has had several complaints filed against them, for not refunding customers, their deposits and payments on rentals. They promised re-booking/rescheduling in lieu of refunds but have not followed through on those promises either. Both parties blame the lack of fulfillment on each other.

Have tired to contact Booking by email phone but cannot reach to anyone even automatic phone said we were not reach your confirmation on the UK call and tried the same with another country phone number same but the questions after automatic pattern dialogue was Would you like to confirm your confirmation?

What should I press or say? and I said yes nothing and I press no. 1 to confirm nothing? just stuck there. Shame!

Had a problem with a car rental booking - I called to cancel the reservation, the agent made an alternative reservation but was still unable to get the car - Had kids in tow and after 3 hours on the phone, and more - Booking.com is not refunding or issuing a credit for a service non-rendered

com to complain, 1st call for 50 minutes , the agent didn’t help me & disconnected the call Called again & was disconnected when I asked for a supervisor Called for the third time ( 45 minutes) the supervisor seemed to be helpful but she can’t take any action to cancel my reservation & move me to different hotel , she said management of that place I am staying at have to approve the request 1st ( which they will never do for sure ) On the 3rd day I did put a sign that I don’t want anyone to enter my room not to mess with my stuff or get in more issues with that place, they took the sign away, got into the room to change towels but

didn’t clean the room, so they aren’t respecting my privacy & request I asked the lady if the wifi is working & that I need to speak to manager for all my…

Fraudulent transactions from my account along with delay tactics and run around to avoid refunding my money. I have complied with every single request but they are still repeating and delaying

I made a booking for accommodation in Bangkok , I have a confirmation email but the property in question have no confirmation of my booking which is strange . I have tried to contact the property and get a response from booking.com without any success besides being told that they are investigating (20 days ) Booking.com needs to take responsibility if you are advertising a service on your platform .

I made a reservation at Coral Key Inn in Fort Lauderdale Florida. Upon checking in the woman behind the counter was extremely rude to me. She told me if I was not happy with her service I didn’t need to stay there. I left and cancelled my reservation. I called booking to report the way I was treated and I was told my charge for cancelling was more than my reservation charge. I’d like a refund.

Respectfully, Cheryl

52 was taken from my credit card. com, so I raised it as fraudulent with my credit card company, who reimbursed me. com. On arrival at the hotel on the 31st March there was no reservation for us, but thankfully they managed to secure us a room.

com and I am no further forward to getting my money refunded, and I am just being given the run around.

com at a hotel in Hong Kong. I wanted to see if I could change the dates. com said I could not change through them, but I could try calling the hotel. com works with that actually made the reservation. com.

I called Agoda, and they could not find my reservation either under my email address or my reservation number. com give them? " Their SR's are of no help whatsoever.

com using the "No pre-payment necessary - pay at the property" option but my credit card was charged immediately. I have tried to get this corrected but both the hotel and Booking's customer service have failed to help. They say I chose the "non-refundable" option on 2 of the rooms ( I booked 3 rooms).

I did not - I always choose options that are flexible. I see no reason why this can't be corrected - the reservations are for dates in December - 8 months away!! Makes me leery of using the service going forward if they won't even correct a simple mistake like this!!

$179 service charge was placed on a $229 hotel bill by Booking.com. This a buyer beware alert.

I searched on March 8 for a hotel in Boston close to the cancer treatment center where at my daughter had an appointment. The search led to the Inn at Longwood Medical for room for $229 plus taxes. NOWHERE while making reservation was it apparent that the reservation would lead to an exorbitant service charge until the confirmation appeared...and I missed it.

The charge appeared as CCI on my credit card bill. I called the number and it referred me to the hotel directly. I called the hotel and was told the reservation and all charges went through booking.com.

A refund would be appropriate here.

Worst customer service ever ! Made a hotel booking, they weren’t able to honour the last night stay so I had to check out early. Requested a refund for the last night. Hotel said contact booking and they would honour it.

Booking say hotel have refused and they can’t escalate any further. It has taken me 6 phonecalls, 12 emails, 3 dispute resolution web forms for people to repeatedly ignore me and ask for same info over and over again total of 5 hrs of my time with no refund or no compensation for my time -

com (really hard to contact them, only can do by message communicate) and they need we re book again for?? We all tired from long flight with my baby 8 months old.

Finally we have to hire taxi from airport to hometown and cost me £90. been 2 weeks already, still didn't heard from them. We so disappointed with bad service

Hello Team,

Myself Abdul Basheeth H & I would like to file my complaint here on my booking made through Booking.com on 04.04.2023 with the property Majorelle Groupama Lyon.

I had booked this property at 09:09 AM on 04th of April,2023. Iam a Business Traveller & during the booking process and before the payment, I had selected that I needed a business invoice.

Even after selecting the Business invoice needed for the booking, the website allowed me to enter all the details of the company. I also made the payment thinking that I would get a business invoice.

But later from the property, i got to know that it is a Private Property & they cannot issue me a business invoice.

I was not aware of this & Booking.com didn't give me an alert/hint that iam trying to book a property which will not…

I tried to book a room in Paris for one night 4/4. I gave my debit card details but never received an email confirmation I tried a second time but was informed that the hotel was full. 25 € taken on 3/4 I have tried to contact you online and via app but without a reservation confirmation this is impossible.

Please can you arrange refunds

I booked my room in about a month in advance and the day before my trip they emailed me at 6 am to tell me it's overbooked and canceled but I would have to wait for a refund. I asked them to apply the money to another room, they would not, and they also hung up on me.

My credit card company said they are waiting for them to release the funds and they said they have to follow protocol... but the canceled my trip the day before when I booked a mo th in advance put me in a bad space with no remorse

I booked room in The Legend Nuomo Apartment in Guangzhou through booking.com but now, booking.com wants me to pay 3 times the amiunt of my booking, and says that otherwise they will Cancell my booking

com for a month and a half now. We used the website to reserve a rental car in San Jose, Costa Rica, with Keddy by Europcar. com website multiple times both from a computer and from the app on my phone and I get an error message every time.

I have used Chat multiple times, and I have been unable to talk to a real person by phone. Twice I have followed the instructions given to me on Chat to file a claim using email and I get a response indicating that I have done so.

Then later I get something saying I need to file an official claim. Every time I communicate by email, even using Reply, it is a different agent, and none of them have read the previous correspondence which is right there attached to the email.

I am becoming very frustrated, and would really like to see some action on this…

Good day,

I want to submit a complaint I'm having with booking.com I am having ongoing issues and problems with the exact same thing and each time I call, the agents say the same thing without ever helping me. What a disappointment on this platform I am having as host and owner of the property! Your finance and credit control department provides no answers and does not resolve my concerns/problem

Go and check the record of me calling day after day

Background of the problem: Forex bank has contacted me and says the amount R755.15 can't be released because the swift name details need to be amended from Booking.com side from my name to husband's name

The bank can't release the payment until your credit control/finance department has changed the name details seen as it is a international…

I am being charged twice for a reservation. I have already spent over two hours & two days attempting to reconcile with them to no avail. They are not to be trusted & are useless in trying to resove this issue.

All lie nothing working on site you can't chat with them its all frustration its a scam you send messages no 1 reply back

Worst service ever.

Never use it.

68. The flight company charged me over $1300 and then had to pay $400 at the hotel. com and Priceline saying it was each others issue. And they kept hanging up on me or say they would call me back.

This company is a disgrace to advertise a package deal only to make customers pay more than what the package offered!!! Never booking with them again!

We were just informed by the host that he only has one apartment available. We booked and paid for two apartments and received our confirmation number. We need the two apartments as we are all ready on our way to our destination and have no other means of accomodation as our booking was confirmed.

We need help or some place stay. Regards Sandra

com has neglected a claim I, and many others, are making about a “guesthouse” in Portland, Oregon. The owner of the house is scamming and stealing from people and even though there are countless other bad reviews with seemingly the same experience as mine, BDC is simply taking this man’s word for it and refusing to refund me my money.

I have photos that show what he’s providing is NOT what he is offering. He’s trying to say he’s offering a double room for hen in fact it’s a dirty futon not big enough for 2 people with dirty bed sheets.

Booked 2 rooms at the Grand Plaza Hotel in Branson, MO FOR 3/13/2023-3/18/2023 … Called the hotel to add a credit card to pay for the 2nd room … was told they couldn’t add the card. At checkin our 95 year old Pastor asked to get a room with a walk-in shower for his safety. Front Desk staff said they COULDN’T make any change to the reservation at all … RIDICULOUS and rest assured, that will be remembered when I make future reservations…

I did a booking first time on booking .com for a chalet at Ballito Hills Lifestyle Estates on 22/02/2023 . I did cancellation the same the day ...about minutes after . I didnt get my refund as yet ,if they refusing to cancel ,then please let me use the apartment for that period .

I tried to contact owner on +27 65 540 7418 n luck . my reference no :2960331341 ,pin :8253

Regards F NAIDOO 068 271 7770

On the 27th January 2023 I booked 9 Rooms at the Colonial Motel Castlemaine for the 15th and 16th of March 2023 I received confirmation by email from Colonial Motel Castlemaine on the 27th of January 2023 which included the following clause. “We will confirm your booking with you aprox.

10 days prior to your arrival. Once you are confirmed you are subject to a cancellation fee of a minimum of one night’s stay “ This confirmation was never received hence I was not subject to a cancellation fee. On the 7th March 202 I cancelled the reservation .

Later that day I received a phone call from Matthew Deng (Manager/Owner) to advise he was charging me a cancellation fee. 50 from my credit card. 50 has not been returned. 50 from my account. Be careful in dealing with him.

Certainly, do not give…

I Booked a flight on 8th Jan 2023 from Sydney to Gold Coast but I chose the wrong date instead of 18th Feb I chose 18th March. com to change my date from 18th March to 18th Feb within 24 hours of booking.

com agent told me I have the option to cancel my booking without any fees at that moment and get a full refund back to my account. So, I asked him to cancel my booking and refund my money. Later after 15 minutes the agent called me again and said your ticket is now showing non- refundable and we are dealing with Jetstar directly to refund your money.

He told me to wait for 4-5 business days because our team is working on this matter on a priority basis. Till today 7th March I called 8 Times and every time the agent said the supervisor is working on it and he will call you within 24…

Hello. We booked a rental car through you. 03 US. 48 US as they would not accept our insurance companies document stating we had liability insurance. In order to get the car on a Sunday night we needed to pay the incorrect price.

Monday morning we contacted our insurance company, they emailed us another document once again showing we had liability insurance and we went back to Economy Rent a Car. 93. They assured us we would be refunded for the difference. Note they never even took a copy of the document we had emailed to us from the insurance company.

So obviously this was a scam. com. Since this was all booked through you I am begging you to deal with this huge problem. 55 US. com will not let me speak to anyone about my problem. I finally received this email " Hi there, We are…

On 5 February I booked a flight from Amsterdam to Rome through Booking.com who use Go To Gate. I inadvertently put the incorrect middle name in for the one passenger. I have been trying to get it changed ever since.

I have contacted the agent, GOTOGATE/Booking.com to change it and it keeps going in circles as they say the airlinehas to do it. I also tried contacting the airline who told me the agent has to do it.

I really don't know what to do now.

IT HAS BEEN 6 DAYS OF PHONE CALLS TO GET A SEAT ASSIGNMENT, EACH CALL I WAS TOLD IT HAS BEEN ESCALATED AND PROMISED A CALL BACK. NO CALL BACK. I DID RECEIVE AN EMAIL STATING TO CHOOSE A SEAT BUT THERE WAS NO PHIONE # AND THE EMAIL WAS A "NO REPLY" EMAIL.

THE CUSTOMER SERVICE PEOPLE HAVE NO WAY OF BOOKING THE SEAT. COM FOR ANYTHING! MINUS 1 MILLION STARS!!!!!

I booked flight for 4 persons 6 month prior to the flight and received confirmation + seats on the plane. 2-month before flight booking started to make changes + add multiple connection flights and eventually it has been canceled explaining that it has been canceled due to flight company.

I still could see those flight and could book them. I called to flight and asked if this flight still exist, and they said positive you can buy this flight and that's what I did... Still waiting for booking to return me the money.

I made reservations for a room in GA on February 24, 2023, my reservation number is 3707310120. I received my conformation only to get to the hotel and they do not have me listed. I had to drive around and finally found a hotel with a room for it to be Un serviced.

I was already grieving because the trip was for a funeral. This was the worst experience I have ever had.

recently made a accommodating and reported everything to customer services. Initially, they seem interested to help resolve the issues but later stopped their communications with me. I now wish to make a for mal complaint and need a copy of your complaints procedure.

Can you help me please? Thank you

Buyer BEWARE! DONOT make a hotel reservation through Booking.com as the manager of the booking - firstly they charge you in foreign currency which is more than the booking amount and then the bank charges you a currency conversion …. DONOT use a foreign company “booking.com” to book your holiday

Booking.com claims to have no service fees yet $25 extra compared to price when booking directly through the front desk. I consider this a booking fee!!!

34 and the rooms were sold out now nobody wants to talk to me about my refund its been 30days and i still haven't gotten my money back so what am i to do about this you guys been watching the news lately its alot of angry people in this world and they are lots of crazy things for all types of reasons and we don't know what happened but now you know what happened anything can make someone snap so you guys should take that into consideration and

send me my REFUND BACK STAT

com. com that the booking did not go thru and not to worry they would take care of everything. They stated if I wanted to book a flight I needed to search again. They also mentioned I would receive a credit to my credit card.

I did not make another reservation with them. After more than 7 days I did not see the the credit on for the charge so I contacted by credit card company and had the charges reversed. I then received an itinerary for a flight I did not book.

I was told the flight was never canceled and it was non refundable. I called numerous times with no results. com and I should contact them as it would be a credit towards another flight. I have received an email from the airlines that shows there was a refund made.

com and get no help. A supervisor is never available. I was…

I am an individual homeowner who rents out my house to earn additional income to help me get by in this challenging economy. My house is very costly to maintain so I price my nightly rate in a way that helps me manage the bills.

com due to platform failures, pricing discrepancies, and horrendous partner support. com for 37 minutes, got hung up on twice before even explaining my situation, and the final person told me that I would be responsible for helping the customer book a new reservation and held financially responsible if their new booking is more expensive than mine.

com decided to slash my prices in half. There is no negotiation with these terrorists, so I agreed to keep the two existing reservations when terminating, but the person I spoke to on the phone cancelled my…

I booked a flight ticket through your agency from canada to india. I had to change my travel plan but your agency was not able to change my travel date and its been more than one month. My flight was on 10-Feb-2023 and now the ticket has been cancelled.

I lost my $2000 just because of your agency. I am fully mentally stressed and dont know what to do. My confirmation code is 40320892432