Worst online booking company ever dealt with. com, and the rental company refused to Honor the booking. com, they refused to refund my money. It is impossible to talk to them or contact their customer service. They keep replying to complaint with different names and repeating the exact same message.
It looks to me like I have been scammed! I received €45 of a refund despite the fact that I cancelled 5 days in advance of the booking!!! This is tantamount to an insult and is an abuse of my rights!
Worse still, your customer card contact methods don’t work…and you know this! It’s all over the internet!! I am so annoyed and about to go public with this.
My hotel reservation in Barcelona has been canceled after two contacts with booking to resolve the issue. I arrive on Tuesday and have no place to stay and no success with 4 customer service calls
COVID Refund ~ Confirmation number: 2464201679, PIN code: 6030 At the beginning of covid, we were locked into Singapore, paying ZAR20 000 per week. it became unafordably expensive. But I then found a hotel advertising for ZAR20 000-odd per month, not per week.
I found it by looking for hotels with Singpare as my ONLY search criteria. com had included Malaysian hotels in it's algorythm. I booked & paid for the hotel, but, after I checked out of the hotel we were staying in, our taxi couldn't take us to our new hotel, because it was ON ANOTHER ISLAND in MALAYSIA!!!
I then had to find another hotel in Sinpaore! com continued to be paid for this hotel too!!! com refused to refund me. They made it the hotel's problem. com's problem. com refunding refunds for hotels they couldn't reach because…
I've been trying to receive an refund since February 28, 2022 I still haven't received, A senior specialist told me I would receive a refund 7- 10 business day. Then when I called the hotel I was told it was canceled. com back.
I was then told it had not been canceled. It two months later
Booked 1 room, queen bed, 2nights,2 adults at City House, New Orleans La. Phone # 504-571-9854. Arrived. com booked us for 2 dorm rooms, both with bunk beds. We canceled both. Cancellation numbers given by City House are 2534633596 and 3045269818 for other room.
We need a refund to resolve matter. This is our honeymoon. Manager was female, last name Cobb who issued cancellation numbers. Please refund me. Thank you!
Try and find 1 email address on their website! None Try and find a phone number on their website! None Try and reach out to the on Facebook, Nothing Try to find a contact us form or a complaint form.
Nothing If you are in trouble you are going to waste hours and hours reading the predefined text on the FAQ's which does not cover all cases. Totally dissappointed
I am the owner of this property ID, 6212163 and I need someone from your escalation department/team to fix my issue. My main issue is that someone from Booking.com closed my property without properly evaluating/assessing the whole story. This property that you closed is one of my highest booking lately in Booking.com. See 2599037204 and 3204124169. And by closing it, its not only I that i am losing earnings, you also losing earnings because of your mistake on closing my property.
I am composing this long story just so you know that I did nothing to violate Booking.com terms and conditions. I will attach all proofs/screenshots as well. From the very start, I already involved Booking.com customer service to help me with my issue. Every time I contacted Booking.com customer service, they…
com. one of my flight been canceled by airline. com replace the flight been canceled. com unable to replace flight for me, then refund full amount of money back to me. com customer representor just kept to transfer me to another person.
Nobody is willing or able to help me.
Finally customer representor transferred me to 18774775807. I explained to him the situation; he said he will look the flight to see if he is able to find one. He put me on hold for about one hour, then the phone hang up ( I am not sure he hang it up or by accident).
He nerve call me back or e-mail me. I spent whole morning on phone try to solve the problem. com by e-mail. com reject my e-mail for multiple times (3 to 4 times). I feel frustrated. com just ignore the problem.
com does not contact me for one day or…
boking .com changed or made mistakes with my booking at the dolphin hotel swansea costing me in excess of£200 and are not trustworthy will not deal with it without my bank details
booking.com they charge there commissions on top of the taxes and they do not want to try to resolve the issue then they sent you credit notes and they don't pay them and they do not let you discount them from your invoices
One guest blackmailing our property or dishonest review through a poor star score without any comments or reason while having tried to contact guest without success. Property having been above 9 score up to max. 10 over more than 30 reviews in the past and really no reason why last guest delivered so poor score.
Asked booking to revise this score or at least remove it. And booking support answered they cannot remove it and directed me to standard Q&A without helping. Multiple reply from us led to get always the same reference to Q&A support website form booking.. ).
Really really poor and disappointing.
Please call me at 915-329-3466. com on 3/8/2022. Someone as a supervisor said computer problems to buy a $500 target gift card to pay my hotel reservation. Concerning conf 3987414791 pin # 7632 and 3247033273 pin # 0137. The person who took my call is the one who scammed me.
I would like my $500 returned. Maria Christina Soria thank you. 915-328-4466
My booking number is 2688.645.174, pin 7445, Canyon Plaza Premier Studio
I lost $89 CAD dollar due the cancel of the booking. The booking should be free cancelation according to the website. It's not free. I talked with a customer service staff and a supervisor today.
I believe the reason for the $89 dollar is because the hotel deduct US dollar from my Canadian Card and refund. They didn't realize I need to pay credit card company due to foreign currency. The hotel is in Sept. Not sure why they deduct the money right away. It's definitely not free cancelation for customer. I called the customer service regarding the adverting because it's not free cancelation.
Customer service Roman Z told me Booking.com have no responsible for my credit card. His supervisor John L told me the…
I have been trying to resolve a duplicate payment for nearly 2 months and don't seem to be making any progress. I spoke to two representatives on the phone a couple of weeks ago who assured me that I had provided everything and it would be resolved, but they are now asking for more information - which I have already provided.
Hello!I am told a receipt will be given once husband come for tourist tax 7 euro and no receipt given,later noticed tourist tax in goor is 3 euro,so now I feel that I am cheated,so please take firm attention to this matter.
com they would sort this out and then they refused to do so or reply to my complaints or letters. com again untill i get a refund or a credit of the difference what i lost and a simple apology or i will hound you untill i do
I had made a booking 3152309358 which I then cancelled the hotel is in jomtien Thailand has used my credit card to take numerous payments,for more than 400 pounds and closed down please email me and advise how I can get my money back this is blate t fraud not a good advert for your service and one I will share on social media
I am complaining in response to your closing my case : , t740818247 Car rental refund April 7--Booking refused to refund $200 EVEN THOUGH THE CAR COMPANY DID NOT CHARGE THEM. Upon learning that our Apr. ' At the airport in Orlando, I waited for more than two hours in line. m.
we were informed that 'there were no cars left'. ' At 2am, with 2 sleeping children, two strollers, two car seats and suitcases in tow, our only concern was to get a few hours of sleep before a day at Disneyworld (they had a one day ticket).
HOWEVER, the first thing I did in the taxi was to send an email to Booking explaining that no cars were available. Booking claim that they won't my $200 because I didn't call and spend hours on the phone waiting for customer service at 2 am with a sleeping 5 year old and 2 year…
com in Victor Idaho for one nite. Our flight was cancelled so we had to take a day and nite off of our trip. Instead of going thru Victor we decided to go thru Cody Wyoming. com wants to charge us for the nite anyway and we are contesting it.
com to book a room for my dog! I would not advise anyone to use them. It doesn’t take any more Time to book your room thru the motel yourself and then if something happens and you must cancel most motels are willing to let you change or cancel your reservation.
I want the hotel reservation I reserved and paid for in advance. This is NOT my problem. Its your problem which became my problem and now costs me time and additional money. Make this right for the reservation. This is NOT about Money! Greg Guidolin
Hi Greg, We are truly sorry for the inconvenience that has caused. If we were in your position, we would feel like you do. You will receive your refund within 30 business days. The 1631.62 USD refund for your booking 2869900682 at Boston Garden Stays is now confirmed. The hotel infromed that unfortunately, the payment processor that you has been charged on is terminated and if you still haven’t received the money, they can offer different methods of refunds:
1.) You can contact their credit card company and reverse the original charge for the…
Booking.com ------------
I booked Comfortable Apartment while visit to singapore on following dates. An executive from booking.com shared link in whatsapp and asked me to pay an amount of Rs.10000. so i made the booking and found the property never existed when i reached singapore.
The property never existed but there is no response from customer service though i raised the concern which seems to be a big fraud. I need my hardearned money back to my account without any delays. I lost 2days for booking accommodation in singapore after i reach the property , i need compensation or file complaint with cybercell .
Property published details in booking.com website is as follows: --------------------------------- Phone number +65 1786 458 9109 Confirmation number 2700234724
Check in Mar 11,…
Re FORMAL COMPLAINT
On 6 April 2022 I tried to book the following apartment on your website:
Sky View apartments 30 Bodorgan Road Flat 13, Bournemouth, BH2 6NL, United Kingdom Dates of booking - 19 April to 1 July inclusive. Booking made in my name - Sarah Clarke
I received the following error message:
"Something technical went wrong Sorry, we've encountered a problem. Your payment was successful but we were unable to make your reservation. We'll automatically process a full refund within 24 hours."
Booking.com has now taken £8630.57 from my account. I attach screenshots which prove this.
I have not received an email confirming that this sum will be refunded.
I tried to communicate with your customer service by telephone however the telephone number requires a confirmed booking…
I had made a booking in Jai Balaji,New Delhi and cancelled it due the improper surrounding. To be specific, that hotel Jai Balaji. The renovation work and paint smell was so bad that I started facing breathing problem. com where people do book rooms with trust.
Then they took us to another hotel of theirs and told that also belongs to them but they said we have to pay extra. Hence we concluded that we will cancel the booking and the hotel staff behaved so bad that they said they will not refund the money.
They were even negligent to pay correct balance when we gave 1000k where the room was 789/-. ter traveling so long we somehow found another hotel and we…
Hello Dears in compliant department,
I booked a hotel in Paris from 27/3 to 29/ March and this is my booking number: 2716957859 and the property's name is: Hotel Trema. After I entered my master card details for a free cancellation property reservation, directly an amount of 83.88 euro was deducted from my card. and when I contacted the property, they said they didn't deduct any money and they will charge me by cash when I arrive at the hotel and this is what I did. Now I am contacting you to ask for a refund of this amount of money since it has been deducted for no reason.
Best regards
I am actually annoyed I had to give 1 star. 0 stars is accurate here.
I cancelled a hotel after they took an extra £250 from my bank account without my knowledge. I then read really bad customer reviews.
Booking.com sent me an email saying I was getting a free refund. It is now 19 days later and I have received nothing.
First of all they told me it would take 10 working days.
I phoned back after 10 working days and was told 15 working days.
I then phoned back after 15 working days and was told the hotel have not responded to booking.com and they will wait 5 days to wait for the hotel and then another 15 to get the refund.
The call center lie and put you on hold or promise to return your calls and do not.
Never, ever use this company.
they protect the host but not the guest!!! My host cancelled me when i was already in the lobby! made me wait for more than 30 minutes. never gave an instruction. when i called him back, he was pissed as he was receiving many calls.
I got pissed as well because he's making me wait in the lobby for nothing and because of that, he cancelled my booking and then he happily took half of my payment!!! where's the justice there!?! such a rude african host!!!
Customer service was not friendly. They changed our room without notification, which caused a very huge mess and inconvenience. We will never use Booking.com again, nor will the rest of our family.
I then received confirmation of the cancellation, however when I checked my account, the money was taken off. com and now I am told I have to wait 7 to 15 days to get a refund. I was also told that the owner of the property had to give the refund, but I had contacted the owner and he knows nothing about this.
I cannot understand how it can take 7 to 15 days to give me back my money. I am utterly disgusted that such a global company has so little morals and no integrity at all. I am tired of speaking to various call center agents who have no clue what is going on...
You cancelled my reservation nine days before I was checking in. I received one communication from you on March 9 my check-in was March 17. But I couldn’t get my communication because my Internet wasn’t working because there was an issue with my phone.
So I wasn’t getting my emails. So when I got my confirmation it was literally the day of check-in. The card was not able to be used because it had been spammed three weeks before that and I was waiting for my new card so that I could change my card information.
This was a damn business trip and it was on a busy weekend. It was St. Patrick’s Day weekend and playoffs in Ohio for basketball. So I was left high and dry on a business trip without a reservation at a and unable to get a reservation even close to where we were at a hotel.
We had…
After making confirmed bookings (2) which was then cancelled (NOT BY ME), a third booking was confirmed: 52 Demper Street, Onrus, Hermanus was confirmed (Confirmation Number 3797022327) for 24-26 September 2021. he informed me that his property is NOT available anymore for accommodation purposes.
I then had to make alternative arrangements at another establishment which I had to pay for again. Please follow the various telephonic conversations and e-mails since I made contact with your company. I just need my money be refunded as I NEVER HAD THE OPPORTUNITY TO MAKE USE OF THE ABOVE ACCOMMODATION
Please do not use GotoGate or Booking for your flight booking. Whenever there is any issue with re-fund, cancelled flight, or any other urgencies, booking would claim they are just "an intermediary" and you should not trust them at the very beginning.
"Gotogate in partnership with Booking.com is an intermediary of flight tickets meaning that we are not in a position to confirm any refund or processing time. We are limited to mediate the information we receive from the airline. We will contact you as soon as we have information from the airline on your request, and we will do all we can to handle your case as soon as possible."
I am writing this complaint because I have been cheated by a cybercriminel property referecenced under booking.com, where I booked for 4 nights and payed for rhe hole stay, but at the end the property doesn't exist, and the owner didn't show off to give me the keys. Booking.com promised me that they will refund my money back because they admitted that the cybercriminel cheated me, but after more than one month they refused. I am really disappointed by such level of bad customer service, and I need my money back.
I booked two flights from Houston to delhi with booking.com with turkish airlines. My booking kept getting cancled by airlines. They said my reservation code has an error. I need to travel urgently and this cancelation has caused me lots of damage already. I had to rebook again now and I am still not sure I will be able to board. This is so not expected from booking.com. I had very high expectations. Why I been given an error code that kept airline to cancle my flight twice. Himani makhija Sandeep makhija SB8RM4 is the code given to me. Customer ref # 40-285544761 E ticket # 2355877793090
We are two passengers and I am only given one e ticket and the code that doesn't work. I need to get it all fixed please and on urgent basis. If there is still seats available on 26th march , pls let me…
com with Thrifty Car Rental. I paid for 12 days and arrived in New Orleans. I approach the counter and was told they won’t have any car for 3+ hours. They had sold out. There were 20+ people sitting in the lobby waiting for a car.
I gave the attendant 100 dollars and I was immediately given a car. com or Thrifty Car Rental ever again.
I tried numerous times to cancel a reservation for May. Could not get a response and will never use this again.
They have in theroy a "Price Match Guarantee" offering to refund the difference if you find a lower price. In reality they do whatever it takes to wore you out and not giving you the refund. THeir so called "CUstomer Service Dept" is designed to avoind any continuity on the messages excahnged, and every time you write you are being answered by a different person... It is franklt pathetic!
I have a account with Booking.com The Service oN mobile works perfect Whenever i log on through dekptop it automatically goes to a Web address https://admin.business.booking.com/migration and then it remains like that, screen goes Blank, how many time you try, how many deshtop you try Plz resolve this
I contacted customer service for a price match. Unfortunately after 40 minutes, I was told that they wouldn't price match because of the prepayment.
However, upon reviewing the conditions, it is not stated anywhere that this could be an issue. We Price Match checklist The other offer must be for the same property and accommodation type. The other offer must be for the same check in and check out dates.
The other offer must have the same cancellation policy and conditions. 040
Dear Sir / Madam, I am writing to you to raise an issue about Booking.com The issue that I have experienced was: We arrived in Ibiza on the 9th August 2021 where we booked an apartment via Booking.com . As soon as we got in we realised the property we saw online had nothing in common with what we paid for.
First, the WIFI was not available. When we asked the receptionist why we didn't have access to the WIFI even though in the booking it did stated a room with WIFI connection etc etc. she replied that we needed to be near the pool area or reception area to get a connection. When we tried to log in when at the reception and near the pool, we couldn't. she then said there was an issue with the router .....so we ended up without the internet connection. -the beds in the sitting room were…
Such a ridiculous and unacceptable service!! I have stayed at Grand Service Apartment on 19th till 21st February. com the booking was cancelled by the property. How could the property cancel my booking when ive stayed there for the 3days 2nights, in unit #34-08. Planned to ghost me???
The respective staff named Ahmed, was freaking rude and when i called earlier today he was freaking rude and hung up on me abruptly.. What a ridiculous service.?? HOW DARE HE CANCELLED I demand a full refund of ny stay and an explanation on this or else, there will be severe action taken on this.
A severe action shall be taken towards the named AHMED. com) or there will consequences!!! I have attached my booking details where my stay was confirmed, the whatsapp coversation between staff Ahmed and the online…
Booked a hotel through their app. Went for my holiday. Paid for it. Am back now and they cancelled my booking on the app so I don't get the stay points for my genius level. And I am unable to review the hotel as well. Feel cheated.
Also their rates did not match the hotel rates. I paid R1 946,50 more for my booking.
com and I was scammed. It's been 2 months I have been contacting their customer service and trying to get my money back which they assured will be no problem. I have sent all the documents and proof of transfers but no action has been taken.
I am emailing and calling the customer service but no progress. Just talking and asking for more papers. Please, help to get in touch with the right person for this.
Hello, I need to report a very dangerous situation - just before you walk to the pool from the house there is a ditch with pipes in it which is covered with flimsy rusty metal and then large stone places on top. Several times we have walked on this and have gone through leaving gaping holes.
I brought this up (one of the holes which was covered over with a large boulder) with your agent when we arrived and he said it was ok because it was covered with a large boulder. The holes have been getting bigger and bigger and one of our guests has just fallen down another hole and cut his foot.
This really isn’t good enough. This should have been fixed BEFORE we arrived. It’s a miracle that no one has broken anything yet. I am trying to upload photos but the internet is too slow to do it.
Booked condo in Manzanillo. Disgusting and could not stay. App did not work. Unable to access customer service or live chat. Finally got from computer. Got a couple positive emails between many that kept asking for more information. Finally they stopped responding.
Complaints were bare light sockets, ants in the cupboards, no blanket or other linens.
Dear Sir or Madam, My confirmation is # 2593187578 Hotel Catalonia Punta Cana. I informed the receptionist on October10, 2021 that my wife and I were not able to fly to Dominican Republic as United Airlines could not register our passports at the boarding time in spite of the fact that we had received online documents approval a day before flying.
There was a new temporary law for visitors (it's valid until December,31 2021) to enter the Dominican Republic having passports not less than 6 months left before the expiration date. Our passports will expire in March 2022 (it was 5 months left).
Our daughter came to the hotel from another country not knowing anything about it but when she was checking in the resort I gave a call to the receptionist and told about the situation. The…
I am wanting to file a complaint about a reservation I made on the 26th of January for Friday 4th February our stay was in the Royal hotel Newcastle.
I asked to be put near a lift as I have walking difficulties and I asked for a room with a bath and we were allocated those however when we arrived in our hotel room, we were shocked to see how dirty the room was. I had to wipe down an area on the bathroom floor as it was dirty and greasy. There was dust on most of the window ledges, I put my finger across one of the ledges and I was shocked at how dusty it was. There were no blinds on the bathroom window. The window was clear so everyone can see in. So we couldn't enjoy a bath. The sink had a big crack in it and there were stains all over the carpet floor.
Although the hotel can't help who…
Dear customer support,
I sent this to you on 24/11/21
Re: Credit Card wrong payment taken ?
I received my credit card statement and there is a payment taken: 28 Oct Hotel on Booking.com Amsterdam NLD £123.90
I did not make any such booking. I contacted my credit card company Maestro and they told me to contact you first.
Further to my telephone with your representative please see enclosed my Credit Card Statement [Scan 5286 84__3912] for November 2021.
I would be grateful if you could investigate this further and (i) Refund me the outstanding money (ii) In case this is a fraud can you check all my details on your system with transactions ( so no more can come through)
Credit Card Details: Tadeusz Bobrowicz Maestro 5286 84 _ _ _ _ _ _ 3912
Please let me know the outcome of your…
They have to refund 2600 AED, they sent me an email August 2021 saying it will take 7 business day, up to no (January 2022) I didn't get my money back
We have been scammed out of $1600 for originally trying to change the date of a reservation due to a snowstorm on 1-13. We want our money back. com is a billion dollar company and we would get no where complaining.
Please please respond as this is our hard earned money that has been taken away from us.