I have now on 3 occasions not received the room I booked and am very disappointed. I have just stayed at La Splendida in Mouille point, booked a sea view room and got place in a room looking straight at the building next door.
3 times this has happened now. com.
Worst customer experience ever!
I had a rental when I got to the company I was told I did not qualify for the rental due to my credit score.
I did not cancel, I was refused the rental and now Booking.com is holding on to my money. That is stealing! I am a frequent user of this site but will never make use of your services ever again!
This is so unethical
ca My concerns are: - property did not respond to my messages during day time. com (the only international service I could reach) could not reach property as well and canceled my Booking without asking me #2109156793 pin 5190. -I am stuck with family members including 2 kids (4 and 10) without a place to stay for the next 3 days (Oct 13-16).
ca offered me another stay for a very high price #3180953526, pin 9565. I accepted with no further choice. -I can not get a full refund for a canceled property (not by me) - I can not get a…
I made a booking on their app and the money went off my bank account, but then the next screen asked for kissing details. The missing details was my bank card cvv number, meaning that they wanted to take another payment so I did not go further. However, their was NO CONFIRMATION EMAIL OR CODE so I never get help when I call them and they online forms insist on conf numbers too.
Booking.com emailed me instead of phoning me regarding a venue for my NEW YEARS EVE venue on 30th Dec. I did everything I could. I've got my call records, emails, everything but I cannot get help and nor am I getting the refund that you said you would do. Even though I DIDN'T ASK FOR A REFUND, I WANTED AND NEEDED A PROPERTY TO HOST MY NEW YEAR'S EVE CLIENTS. I'm an courtesan and venues are THE MOST IMPORTANT thing…
I’d give this company a zero star if possible. I was about to check into my flight that I booked and paid for a month ago but found out booking.com cancelled my flight without any reason and notifications. The flight was confirmed to be on schedule with available seats. The airline approved rebooking but it’s been 12 hours I’ve been on the phone with no rep able to help or resolve my situation. They will put me on hold and transfer and then hang up. I’m keeping all these call logs as a proof because I’ll sue them if I have to for trying to scam people like this. This was my first time ever trying this company and I will make sure no one in my circle ever uses this incompetent service provider.
I have attached one of many call logs that I’ve been dealing with as an example. I’ve never had…
Com since this morning (1/10/2022) to make changes to my returning flight.
First a lady picked up and she stated that she is having error message changing my flight and will gove me a call back. She never returned my call back. Then I kept trying and trying until one person came who just could not understand a single word of English.
And on top of that he hung up on me. Then after an hour a supposed supervisor called and told me to give me a confirmation num,ber and while I could confirm with him, he purpously hung up. THIS IS THE FIRST AND LAST TIME I WILL EVER BOOK MY FLIGHT WITH YOU GUYS!!! PERIOD!!
I NEED SOMEBODY TO CALL ME NOW!!! I need to make changes to my flight yet no one is literally doing their dam job and fo0llowing up on me. And on top of that you guys are hanging up on…
Useless. Apartment was filthy and virtually unlivable. After about 4 hours of my time fighting I managed to get only a refund of cleaning fee. Even though property maintenance issues, not cleaning fee items like, cooking, eating, showering, sleeping facilities were all well past used by date. Photos way out of date with reality.
A copy of my last email While some of the issues can be attributed to the cleaner, the majority are due to lack of maintenance. 1. General kitchen cleanliness was atrocious. We ran three loads through the dishwasher before we could use anything supplied. 2. Cooking utensils (frypans and baking trays) should have been replaced long before reaching the sate we found them in. 3. Glasses stained that long ago should have been replaced. 4. Curtains were so dirty and…
Inconsiderate, misleading and untidy. com was misleading. The property host Fara advertised the apartment with beautiful views of the ocean, a balcony and updated, clean bedding. When we arrived at the apartment it was anything but what was advertised. com were not willing to change the apartment nor provide an alternative.
This is very upsetting, unpleasant and frustrating as we paid very high prices per night for such an horrible place. Please assist
com during my current vacation. My booking in Savannah NC was not booked. I had to wait 45 min to get this resolved. I now stop after driving for 12 hours at Florence SC just to find out that my booking once again has been messed up.
This is totally unacceptable and bad business practice. I also had to wait over 30 min and with 4 phone calls to try and get this resolved. I would like a call and know how you are going to compensate me for the inconvenience caused to my family. com
We booked a beachfront apartment and when we arrived it was about four kilometers from the nearest beach. Lodged a complaint with booking. Com and did not receive a reply. Will not use them again. Booking number 2653316412.
com is the worst for customer service. The properties they hace are involved in human trafficking of minors. Hotel Express in Longueul runs a brothel, JstLikeHome in Otrawa has substandard cleaning procedures even though they claim to have extensive cleaning policy.
com allows them to steal from the customers blatantly. com like the plague.
The booking.con reference 664556583
is regarding car rental booking. The company provided a car that was faulty the same da of rental and they did not have a suitable alternative. However, the company is not refunding the money now. The rental company Easirent is claiming that they offered us a car which is not true. I had to pay for another car from a different company.
Booking.com Taxi | Customer Service Enquiry 2050040
Hello,
I ordered a taxi ride to the airport for the 15.12.2021 at 6h15 AM. I needed to organize it in advance because I was travelling with a 3 month old baby and therefore we needed a baby seat. I received an sms confirmation from booking about 30 minutes or more before, stating that our taxi is confirmed and will be there on time. We waited until 6h30 AM outside with our baby, then decided to call booking, who stated that they can't get in touch with the taxi company and we should contact another taxi. We tried contacting other taxi companies but none of them had a car with a baby car seat. Therefore, we were stranded on the street with a baby and only a bit of time left to get to the airport. We were forced to take our own car with…
I made a flight reservation, then needed to rebook it due to covid changes. I contacted Booking two days prior to departure. ". I asked if they could call me back, the answer was no. So I called back early the next morning (still more than 24 hrs prior to departure). no call...
Until 5:30 PM that night, when they called to tell me they were unable to complete the rebooking, and that I needed to call the airline myself! THEY CONTACTED ME ONLY AFTER THE TIME WINDOW HAD PASSED, TO TELL ME TO REBOOK MYSELF!!! Complete and utter incompetence.
com on October1, 2021. My credit card was charged the correct amount per the booking. com that my reservation was cancelled. No explanation was provided. com. I was told the hotel had a new owner who did not want to honor the reservation.
I then received a response from the hotel saying the hotel was under renovation and unavailable. com at double the rate. com. I requested an immediate refund so I can book another hotel. com including getting messages via their app that are different as well.
I will have to book another room at 3 times the cost because of the last minute booking and no one will assist me to correct this problem. com originally told me they would give me a refund if I provide proof of the credit card charge.
I have given them requested documents including receipts from…
com a lot for my trips to Eastbourne with my family, but of late have not been able to access it as it say something about privacy stuff then goes in to Chinese. Spoke to a online chat person. They suggested change to English, how can I do that when it is in Chinese. PLEASE HELP !!!
com the confirmation number is 2887968102 for my 13 nights stay at Chillax Heritage Bangkok from 15-Nov to 28-Nov-2021. The reason I asked for the refund is because Chillax Heritage rooms wardrobe has terrible smells which is not good for my clothes and their shower towels are didn’t cleaned properly and also has some bad smells.
On top of that, I cannot get any sleep because of the traffic noise by every few seconds come from outside of the room window. This condition I couldn’t continue to staying. com refused for my request. This is not fair and unreasonable for me to lose my money for their terrible services.
I hope someone could do the right thing to get my money back!
Waiting for a refund since August and they told me is only 7 business days
Thank you for choosing Booking.com.
We wanted to call you but it was not an appropriate time to call you. We are writing to you regarding your reservation 2106703541 at BreakFree on Clarence, check-in date 2021-10-27, and check-out date 2021-10-30.
The amount that has been charged from you that was linked to another reservation that you made. Therefor, the amount charged correctly.
We are sorry for the inconvenience that happen.
Please feel free to contact us with any additional questions.
Kind regards,
Response: Thanks for your email.
I knew the amount was not for the CLARENCE as advised by Sydney and the Hotel.
The investgation was to discover where the charge of 200 GBP (applied to what Hotel)
Whatever bookings I made were cancelled within the appropriate time frame stipulated…
I booked a room in Hurgada, Egypt and the room was a disgrace. I contacted booking.com with many time stamped photos and videos showing the listed issues below. I raised the issue and Booking.com chose to do nothing, and even continued to charge me a £15.00 cleaning fee which seemed amusing.
Even worse, my review of the place had been pushed to the bottom, so it's not really visible to the viewer unless they search for it.
Your reviews
Property reviews
Review posted Natalie House Hurghada, Red Sea 2021-09-28 09:27:34 1.0 Terrible
View your review
Review posted Pyramids Guest House Giza 2021-09-09 18:21:58 6.0 Nice staff, clean room, awful area
View your review
Review posted C Suites at Mactan Newtown Mactan Island 2019-06-01 11:14:47 8.3 Very good
Review posted Inngo Tourist Inn…
For 4 weeks now, I have tried to get an overcharge issue resolved. I received $200+ of erroneous charges on my credit card from booking.com. Booking says they have a 24/7 chat and phone customer service - but they do not. There is no chat function. There is no number on their Help page. Once I found a number on google, the service is only available if you have a confirmation number. I did not as I had erroneous charges.
Once i did get a hold of someone, I spent over an hour explaining my situation, and he could not understand, and said there was nothing he could do because he can't see booking.com credit card charges. He told me to write an email. I wrote an email, providing copies of my bank statements, and it has been 3 weeks since and I still have not heard back.
I tried calling again…
Good day
My boyfriend booked a hotel stay in Dubai through booking.com. The total amount to be paid was not clear and we ended up being charge more than we wanted to pay for that particular room because the website was not transparent about the total charge. On the page where the customer is required to put in our card details, the booking price was very bold and the + tax below was not as bold and so we weren't sure if the tax was already included in the bold figure.
The total charge that a customer is to pay should always be clear, on the same page where the card no is collected. we were shocked to discover the total amount we were charged.
That page on the site should be looked into and amended. it is not the most transparent and customer-friendly as it could and should be. and this…
i booked a chester break paid 298 pounds and they dident book the break taken money from my bank .i have written twice but no reply i have been waiting since september now i find this awful and need my refund.it was for a birthday gift for my son
Going to my best friends wedding - far from home, booked a hotel. com and booked a room at the Monte Carlo Inn. The room was DISGUSTING. Very clearly had not been cleaned. Especially during a global pandemic you would think cleaning would be top of mind.
The tub was disgusting, the chair was disgusting, the washroom was disgusting, the smell in the room was disgusting. I complained and got offered the adjacent room which had the same disgusting smell, water dripping in the tub left BROWN STAINS. I was done.
I asked for a refund so I could book elsewhere. com and they offered me $23 back, out of $150 I spent. I couldn’t even stay there it was so filthy. Booked another room at the courtyard by Marriott - phenomenal. $23 is an insult. Look at the pictures. Unacceptable.
This is the quality…
I called before making my reservation and was told i could cancel within 24 hours. com said they would request a refund from the owner. the owner refused to refund anything! com said too bad! i would not have booked this property but i was told Free cancellations.
Very upset that i was lied to.
I am very disappointed to say the least, i booked the Pentahotel in Inverness as you are showing on your site that it has parking, It has no parking it turns out. You are making false claims, misleading people, and when you boil it down telling people lies. I will be taking this further.
Absolutely shocking Booking .com cannot be trusted.
Absolutely awful. They charged me for a breakfast that once we got to the hotel was free continental to all guests. When I demanded a refund they continuously ran in circles asking for proof and when I gave it to them the dismissed it. Took no responsibility. I’m infuriated.
Awaiting refund 25/8/2021 Repeatedly told dealing with it or with finance department
When Covid Lock Down was over My 80-year-old Mother and I decided to book a holiday. We usually go on self-catering breaks but it has been so long without a holiday a hotel was decided to be our answer. On limited resources it was felt that we should go on line to get the right information from sites set up to advise what hotels would be best for our purpose.
We chose The Strand Hotel in Eastbourne encouraged by the details and reviews shown on the relevant booking sites. Good location offering bed breakfast and a restaurant in house if we required additional meals. The review said the customer care was good and the hotel staff helpful.
The price for a double room was acceptable to our budget and we booked direct on line to the hotel for a two week stay from September 6th 2021 paying by…
On my booking I requested a quiet room, but the room next door guests were very loud and partying from the late afternoon into the evening, with the smell of cannabis coming from the room into the corridor. So much so after complaining twice to the Holiday Inn reception the party were eventually thrown out of the hotel.
Overhearing the commotion in the room and the corridor lead to myself and my sister feeling very unsafe and vulnerable. The room was tired and dated, dirty carpet, awful brown stains on the voile curtain in the window, and the towel rail in the bathroom was hanging out of wall.
There was promotional material in the room about requesting firm pillows, therefore myself and my sister immediately requested firm pillows on our arrival to the room, and then again in the early…
Susan Jagnarine susanjagnarine@yahoo.ca +393499024430 09/09/2021
Dear Customer Service, I have booked several hotels through your website and I am writing to bring to your attention and file a complaint about my stay with Best Western Springfield in Virginia U.S, dated July 15th to August 6th. Confirmation number is 3728006622. I am asking for a refund for July 23rd, July 24th ,and July 25th. On July 23rd at 2:30 am, I woke up by loud voices, laughter, and slamming doors. This continued for an hour before I called down to the receptionist. The problem was not resolved and the disturbance continued in this manner until 9am. It appeared that new guests had arrived that night, roughly 10 people or more sharing two rooms adjacent to my room. I was told they were checked in for the weekend. A…
Agent qouted me one price for a booking, but charged 10 dollars more. When I saw the email with the price, I called the number I was given if I needed help and was told I needed physical proof of what I was quoted.
I explained it was a verbal quote as the website specifically says to call for a better price. com credit instead of refunding my money then REFUSED to transfer me to a supervisor.
Your hotel I rented few days thru your site was awful called the westernaire at 5415 e main mesa az.85205. The people were doing drug deals in the parking lot all night from room 120 .and the lady in 109 was letting a small child run around the parking lot at 11 pm at night and he would dissappear out of her sight and she would sit and yell for him.and she asks us for cigarettes .and money .we will.not return if thr girl and her small kid is in 109 and thr dope dealers are in 120
We booked 1 night at the Hotel Saint Georges in Troyes, France, un the understanding that there was parking included. com. We asked if he could find a way of accommodating us as our car was full of our belongings and he just said 'no'.
We asked if he could indicate a secure public parking in town and he said 'no'. We said we couldn't stay at the hotel unless the car was securely parked and he shrugged his shoulders saying it was not his problem, that the room was pre-paid anyway and it was not refundable.
He made it absolutely clear that he didn't care one bit whether we stayed or not as he got his money anyway. At that point I said that we would give him a review that reflected our experience. At that he started shouting at us, raised his hands menacingly and shouted us to leave the…
We arrived at the apartment around 14h40. Check in was at 15h. We had previously contacted the owner saying that we arrive around 14h and he said it was ok.
The room was disgusting and was not cleaned. Used sheets, towels on the floor, the toilet was dirty and unflushed.
We sent a message to the host with pictures saying that the room was not cleaned. He said we can leave our luggage and that the room will be cleaned in the afternoon. However the room should've been cleaned before we arrive and be prepared for check in - this didn't happened.
We stayed there until 15h, trying to figure out what we were going to do. We were tired from the trip, wanted to rest and have a shower, and it was not possible.
The answers and feedback from the host weren't also helpful neither profissional and…
Confirmation 4981773150125781439…Thunderbird Lodge..Mitchell South Dakota
When I checked in….owner insisted on $20 cash only for dog
The room reeked of dog pee and was filthy. It was disgusting….I actually had a hard time breathing. The towel bar was taped to the wall and there were spider webs on lamps…the tub had mold on it….. the air conditioner had dust caked on it and the heat registers were caked with dust also…when we left and returned the key didn’t work….after a while the staff opened the door….I do not want to pay for staying at this filthy place
I am so tired of repeating this story so I am copy and pasting my email to Booking.com corporate office.
On August 7 2021 my card was denied to book a hotel at Desert Sands In Albuquerque. Following that denial my card was charged $96.80. I have complied with your companies policies and sent in numerous times the required documentation and waited numerous times for the hotel to respond which they do not. This has played out at least 3 times..over and over. On Sept 9 I was told the refund was approved and it would take 2 days to appear on my card. It has not. This morning I went through the charade again with probably the 100th customer service agent. This time I was told that on Sept 9th the refund left to go into my acct. It has not. Normally $96 would not be an urgent matter. I have…
We are neighbour's of Palm Paradise property on 9 Doreen Crescent Glenashley. This property has become a well known party house for people from all works of life. The parties start as early as Thursday night and go on for the entire weekend.
There is no owner or caretaker that lives in the property to supervise guests. This has been going on since last year 2020. The neighbourhood disturbance is unacceptable and is making our lives unbearable. We have sent numerous complaints to the owner and have not gotten any cooperation from her. Please intervene. Regards Concerned neighbour
They are absolutely rubbish basterds that rob people. They take money straight away but when it comes to refund no one wants to help and managers are really bad.
Why are you guy's holding on my money! Please release my money off hold, it doesn't take thus long to give People's money back. com again. 25
Horrendous customer service. com have done absolutely nothing with regards to my stay at a room which wasn't fit for the purpose of use. Consequently, I checked out early and now in the process of trying to get reimbursed for the nights I paid for but didn't stay.
com obviously don't honour the Consumer Credit Act nor do they have any real customer service. Must be a great job for the people that work there.
com car rental yla persona que me atendió no me podía depositarse el dinero pa mi cuenta esta en el banco popular de Puerto Rico el me pregunto si tenía algún modo para reembolsar el dinero y el me pregunto que si yo tenía PayPal y yo le indiqué que lo tenía instalado pero no sabía la informacio en ese momento que me comuniqué pero ahora tengo la información para que puedan reembolsar el dinero. com o llamar al 7875467248. Bernabe Diaz
Charged my Debit card for motel room but did not send it to the motel, so not only got charged twice but it cost a bit more.
We were over charged. Once by Booking on the 28th which should have paid our hotel then we were charged when we got to the hotel Home2 suites in Dallas by Baylor Scott and White. Someone owes us a refund .
37 out on the 28th July reservation 372727720882
A property I rented from them was misrepresented, now they are supposed to be refunding and paying the difference of the new location. I told them I needed the funds before Aug 18th which is tomorrow. I still have not gotten them and I can speak to a manager. no one calls back.
156 PIN 0289 I can be reached at 240 772 0551. I have emailed the invoice showing partial pmt that i made to hold the new place I need the rest paid. com can pay them directly they are on Airbnb.
I WAS CHARGED FOR A RESERVATION THAT I CANCELLED. COM FOR 8/1/21 TO 8/3/21 WITH HOMEWOOD SUITES. 92 ON 8/5/21. COM. COM MORE THAN 5 TIMES TRYING TO RESOLVE THIS ISSUE, BUT I HAVE NOT HAD SUCCESS. COM PROCESS AND WILL NOT CONSIDER THIS COMPANY AGAIN IN THE FUTURE.
I WILL NOT RECOMMEND THIS COMPANY TO FAMILY OR FRIENDS EITHER.
We have just concluded a two day stay (2 days too long) at the above hotel in Brewer, Me, I all our years travelling I have never stayed at such a horrible hotel. To start, desk had difficulty booking two separate rooms for two couples.
Rooms were dirty, carpet disgustingly dirty, stains everywhere. Strobe light flashing outside window very annoying. Switch in bathroom faulty and at times not working. No tissue in dispenser. Proper hand towels no where to be found. Outside, parking lot littered with cigarette butts and piles of garbage. No chairs in room.
If I could rate -0, I would. I will not be doing business with your establishment again. I have reached out to the Federal Trade Commissioner about my case. Look into this matter, or reach out to me directly as to what exactly took place.
I have too much information to type and will not elaborate. THIEF is what happened, the customer service lies. Just bad service all around. For the record I will be letting other now about the horrible experience I been rendered. WORD OF MOUTH!
On August 10, 2021 I booked a rental car for two days for 8/13 - 8/15, 2021. 73 to pay when picking up the car. It also stated that cancellation was free up until the time we pick up the car.
00 deposit upon picking up of the car. I ask them to refund my money and they refused still charging my card. When speaking with customer service the representative referred to a voucher that we never received. After hanging up the representative he sent us the voucher that we never received at 3:47 pm when we made the booking at 12:00 am the previous morning.
All fees should be shared up front not after the fact. I want my money refunded immediately or I will be pressing charges for false advertisement!
U messed up a reservation I need my refund of $127.39 that you all took out of my account April 7th 2021 I had to find another hotel to stay at and every time I try to call you you guys will not take my calls or you hang up on me