Boost Mobile

00 a month. 00. 00 credit. They said I should of reported it earlier and will only credit for May. They said I switch to family plan. I said what is the other phone number on account. They said I only have one.

So how is that a family plan. The are refusing to credit my account. This is their error. I have never heard such a thing. Worst customer service ever 619 966-7120 kathy I ask to talk to a manager said he could not transfer me or give me his number. His name was Frank.

There error and they will not return my money

I refused to continue business there after I went there little before 6:00pm on April 3,2022 to pay my phone bill and resolve a Hotspot issue. I heard from 4 folks so far that these people are rude and consider the customers as ghetto.

I really do think think they will last years at this location without Boost getting sued,cooperate should do a favor and pull their contract because their behavior does not represent Boost Mobile .

This is keeps going on every time for a long time and I'm tired of it I think I'm going to go to another company now. Every time I tried to go into my account and it keeps going and it keeps going and it doesn't change and I talked to the Boost Mobile customer and it still didn't change. And it's still going to happen the same thing in June right.

I went to my local Boost Mobile on 317 E Lake St, Minneapolis, MN 55408. I was having trouble turning on my phone and activating it. When I went into the store the man behind the desk would not even look at my phone. He said since I bought it online from Boost Mobile it was probably faulty. He said I probably needed to buy a new one.

After googling how to to turn it on and activate, I found out that there was nothing wrong with it.

I was still struggling to activate it, so I brought it in. He refused to look at it and said he couldn't help me. Finally after a lot of convincing, he took a look and realized I had put the SIM card in upside down. When I explained to him that this was not a huge issue and he could have helped me the first time, he told me he shouldn't have to help unless he…

I have had the worse experience of my life with Boost Mobile. I don't know where things went wrong but from the time when I was with them until now it's horrible all the way around. I joined boost when they 1st came out in 2001 until about 2019.

I rejoined Boost in 2022 and it is GARBAGE! I successfully ordered one phone. I had no issues with the address, everything was fine until it was time to order phone #2. All of a sudden it's not my name, they can't locate my address and the problems began.

I called customer service ASSUMING that they could help me. The 1st representative couldn't help and transferred me to someone who was supposedly able to help me. Unfortunately, I believed him in my demise. He placed the order with name in all lower case letters, he butchered my address…

I had an issue at a boost store trying to set up a new account. To become a boost customer. The girl didn't know what she was doing. The store has you sign a paper before an account is even set up saying for a refund you lose 25% of what you paid. I walked into the store at 2:30pm on 4/23/2022 @14045 abercorn street suite 2516 savannah, ga. Transaction number: 422756 Associate name: Malaysia Phone number with account: 9125962965 My name: Tiffaney Dryden Contact number: 9122379444

I walked in asking about switching to boost. I asked about keeping my number she ran my number said it won't port over, she never explained that to qualify for the free phone that my number had to port over. So she continues to talk about the phones with me and we are looking at the free phones. Once I decided to…

very rude and poor customer service from your rep in the store. I dont think its very good business to have your employees asking for money or we owe him lunch because he had to help with phone issues. the store is at 2885 e charleston blvd las vegas nv.

yesterday went and the store was suppose to be open till 7pm and the store was closed at 6pm

i ask for our two phones to be unlocked, in which we passed the required time for both phones. after days of asking and dealing with rude customer service, hours on the phone with them, one of my phones was unlocked.

again countless time asking for other to be unlocked nothing its still locked. now i have switched to another service but my phone cannot be used why? boost mobile has it still locked! customer service is a joke! how do i get it unlocked!

I went into the boost mobile store on 3/17/2022 to switch two phones from Metro PCS to boost mobile located at 14084 Amargosa Rd 250 Victorville, CA 92392 Phone number is (760) 596-4555. This phone has extreme static during calls as well, as a voicemail that is set up in Spanish, i have had to make several visits to the location during the month of March with no results just excuses.

I purchased my device for my job and now that there is no way people can leave me voicemail messages due to the fact it's in Spanish. I am now in the Month of May 2022'. This is a scam to be sold a phone that messes with my employment as well as my day-to-day life.

This location needs to be looked into for scamming people and selling phones that are already set up. The retailer has made changes to my account…

Almost everybody that I know in a 5 mile radius uses Boost Mobile, T-Mobile, or Sprint. They all use the same cell towers(at least in my area), and nobody has had service for about a week now. This is atrocious, and unacceptable.

A big screw you to the idiot who's executive decision made part of the Texas Hill Country a dead zone for cell service. Get it together or transfer your contracts to a better company, and get a call center that can actually comprehend English!

We have had u guys for 7 yes and left bc of issue. And then we come back been here now and I use a reuse card where u can use same pin for ur service I put 100 on it and now I been fight with boost over it it my mins and

gave them everything over and over and now it been a week no phone for my family plan instead I havent been able to work bc no mins no not.. I been back to the store and boost customer service has hung up on me told if I didn't like the answer they give I can go to different service and say in 24 hrs my mins will be on there and not no mins I'm miss work.

And everything they threat me my bill is 100 dollars and it on the card .. plz help me

If I could give no stars I would. I paid my bill on April 1st which was a Friday. On Sunday my friend put me on his plan through another company. I was told that I would get a refund for which I paid. I paid 59.99. When I talked to someone on that Tuesday they said that the request they put in on Monday was denied. This was totally uncalled for. I have been calling for the last 2 weeks or so and no one would give me answers. 59.99 iss aloe of money for 1 1/2 days of use. I'm on a fixed income that is why I went with boost almost 3 years ago. I want to know why.

I hope to get answers Joann Harris joannharris64@gmail.com

did not want to add my daughter to my family plan even though she just paid her phone. in his words "her account was cancelled". it doesnt make any sense because she just paid her phone they just didnt want to help me get my daughter in my family plan.

they had me on the line for about an hour worst customer service over the phone.

Network boost mobile and they refuse to do it because my grandpa gave me the phone and don't remember his pen or none of his information because he has a learning disability and can't remember that good so he gave me the phone and the refuse into unlock it for me because I know everything but the pin or the other information to have the network around a lot and I think it's bad business for boost mobile to do that because somebody can't remember something when after so long it should be unlocked that's not right to me

Boost Mobile Stores is scamming people out of money. Everytime I buy a new device not a new line, they insist on activating it & charging me $45 plus taxes. When I can activate it at home for free & purchase phones for way cheaper than the Boost Mobile Stores.

We were trying to get our account # the store on Western in Amarillo told us we had to contact 611. We had lost our phone so that was not an option. 00 to set the phone up and the same employee did no such service.

We went to the store on 34th and she gave us the wrong account #. So thanks to the customer service we are no longer customers of Boosts

I added a bolt-on and i wanted to cancel it after the first month cause i need more data. So i called at least 5 times and they said I can’t cancel it. I mean i would give it zero stars but I can’t.

Anyways, it said online that you can cancel anytime. So i called customer support and they made a lame excuse that their system was changing. Don’t go for the cheap the expensive is better. DO NOT BUY THIS COMPANY!

I spoke to Alex a customer representative supervisor at boost mobile he was very rude and didn't answer any of my questions and I was not satisfied with the service he has provided for me he has not any kind of information to me to make my experience better.

Bad customer service. I work in the Quality Assurance Department for 7 years. Every rep I spoke work on 03/30:2022 would fail. Calls were drops and no one called me back especially after I provided the order number. All these calls back and forth went on about 2 to 4 hours.

So this morning I call again and got the order canceled and provided a cancellation number. I was also told I would receive an email which never happened so now as I type this on the phone again. This is so unacceptable.

I left Boost 4 yrs ago because of bad customer service. I purchased a phone for my boyfriend but I am about to tell him to leave boost. So now this call as drop. Let’s see if anyone will call back

I went to this location (2715 N Market St Unit 3, Wilmington, DE 19802) to upgrade my phone and I regret it!. The 1 black man thats always in there talks fast, moves fast and has a loud attitude that just make you want to argue with him.

Any way I upgraded my phone on 03/23/2022 since I got the phone its been freezing, dropping calls and my screen turns black at times EVERYDAY! I called the store on 03/30/2022 the man said bring the phone back with the receipt, the box all that and I did.

Got there he basically said "well its too late its past the 7 days which in fact wlit was the EXACT 7TH DAY. (Confused) He looked at the phone and said its nothing he can do but to add insurance. So I did.

I calls another boost store and they tell me that boost has a 7 day return policy in which I…

com

their return process for phones is ridiculous. they give no electronic record of a return authorization, and no confirmation that the product is received. they basically hold you to ransom that the product was returned, even after paying for insurance and shipping/tracking service with confirmed signature delivery.

I contacted customer service to Boost Up, I had an issue with pricing and asked to speak with a manager or supervisor. I waited on hold for about 1 hour and 10mins then received Alex he was very rude and unprofessional. I didn’t get my issue resolved which makes me want to quit the service.

The problem is that I went to Boost store to get a new phone and they kept my money also to a married a nerd deductible for another phone that I had lost while I was traveling they refused to give me the supervisors name number or anything I think they're the only ones that work in the store so they have called me on my name they took my money I don't have a phone something needs to be done about this and customer service say they cannot do anything about it and

insurance please say that I don't even have insurance on my phone was supposed to send that I do add money check balance

My mom's in a wheel chair can't get around good so I go to boost to get her the free wifi box it to a week to qualify and then the girl wouldn't give it to me cause of my attitude, so imagine how that would make you feel they need to get rid of her, they should have 0 tolerance for someone doing a customer like this, it is the boost store in anderson sc in homeland park.

Bought a iPhone from boost at us hwy 1 Port St Lucie FL. From the moment the clerk who himself works as bad as my phone does. Horrible experience nightmare the clerk finds anything to argue relaxing my phone. Says it is normal for safari open up in google.

Not able to store finger print & phone keeps asking to set up phone that has been numerous times to completion. Just want a new phone that works properly,

Do not order a device from them unless you have money to give away. They never refund your money after you cancelled the order and the agents and supervisors are rude and do not care about your concerns.

Store hours on web site wrong. The store at 138 old Hickory blvd. in Madison Tn. said close at 7 on web site. Drove down here and 6:30 doors locked.

Boost Mobile does not disclose the real payment options of different plans that are available to you there are three different plants but every time you get a phone from them and switch companies and get a free phone they always tell you you have to take the $50 plan no there is a $15 Plan and there's a $20 plan for unlimited talk and

text and a little bit of gigabytes of data if you have internet you not need unlimited internet so I rather of took the $15 plan now my phone was shut off yesterday I didn't get a notification that it was getting shut off but in the middle of the night I woke up the next day and my phone was shut off I never got a notification that my bill was coming up to be due by any email or text message so

I could have paid it I also found out from a friend that they…

I been calling them since November for my refund they keep giving me the run around I never received the phone because FedEx couldn't find my address so they sent it back to the company.... EVERYTIME I call they hang up on me...I would really like my refund back

Boost Mobile will not let me activate my device from A CP and they hung up on me four times I've been calling since the beginning of the month and my phone still haven't got cut on yet and if y'all do have customers I don't know how y'all going to keep your customers

My name is Fayon Haygood my account number is 519837620801. I have been calling about my boost mobile service since the day I activated my SIM card that was sent to me with the number 4078649563 every time I go on the boost mobile website it would not recognize my number and

on the BoostOne app it would be listed under a Samsun galaxy phone when I told them repeatedly that I have an iPhone 7 Plus! Every time I called I would wait for over 20/30 minutes then get a customer service agent that was rude or just not willing to listen or help I would request a supervisor told to hold on them get hung up on!

This weekend 3/12-13/22 I called several times about my data not working but it seems they had no trouble taking my payment and charging 3 times! But they can’t recognize my telephone number…

Boost refused to help me when a boost clerk used my service to hack into my bank account and stole 1250 $. All I wanted his number and name for the police. This man told me he just got out of prison.

I should have run then.

Boost Rep; do not know what they are doing. They have messed up my service and caused me to come out of pocket more than I could afford. One rep could not activate my phone so he changed my 80.

dollars a month service that I have had for over four years to 100 dollar family plan of three people. The 80. dollar service was only for two lines. I contacted another rep today that totally screwed my service up.

I explained my situation to her and she totally changed my two line plan to 50 dollars each. She totally cut off my service and I basically had to start over. I called another rep who was also a lost cause, stating she could not help me get back my plan.

Boost who are you hiring because these people are not qualified to satisfy your customers. Now I am looking for another service…

How are you? Hope all is well.. I am reaching out because i feel the passcode policy needs to be changed.. I say that because i am the primary account holder for 3 phones 1 for me and 2 for my daughters..

Recently my oldest daughters phone was thrown in the toilet by my 1 year old sun.. Well since ive purchased and activated the phones we have moved and things in storage so we dont have the passcode.. Now im stuck paying a bill for a phone thats not on and per you all policy maybe can never be turned back on because we dont have passcode..

You all say you can only send the code to the phone itself well how is that possible if the phone isnt turning on.. Whay if they would have lost or someone stole the phone how would we retrieve the code..?

Why cant the the passcode be sent to the…

i purchase a Samsung Galaxy S10 on Boost Mobile website, now the horrible customer Rep, is saying the phone is not 5g compatible. Before,i purchase this phone. I called Boost Mobile customer, i ask if the phone was 5g compatible, I ask the question several time. i have been on the phone with Boost Mobile three hours today and 2 hours on 03/01/2022. Yesterday, i was hung up on several times. I will be contacting my Congressman about returning this jobs back to the United States of America. If an customer service rep, would have hung up on an customer, you would be FIRED.

I need someone from this office to call me at 816-883-8250 landline

I pay for Todos Mexico Plus to be able to make and receive calls and texts when I'm in Canada or Mexico. I recently had to buy a new phone to access their new network. Since activating my new phone I am unable to call Canada.

I've talked to their customer no-service (which are clowns in India working from home) 4 times. Each time I get the same response - restart your phone or call back from another phone. I would think that the answer is pretty simple when I activated the new phone the Mexico plan didn't get activated.

I think that 1 star is too generous. I am going to be looking into another carrier

I visited the Boost office on Fondren Road, Jacob plaza, Texas today. I went with my one year old son to help with my husband as his plan needed renewal. When it was my turn, the representative gave my turn to another client.

I asked it wasn’t turn and he responded that he is the representative and he decides. He spoke rude and handed a number to me to call and do the it myself. I believe he mistreated me because I was different race and not rich, was dressed differently.

He prioritized the client more similar to him. I hope Boost improves its customers service and be committed to respect and non discrimination towards its clients. Thank you

horrible customer service! this company just wants money and don't help you in any kind of way

i went with another service who offer me a phone and my monthly bill was less than what I was paying at boost mobile is boost mobile not concern they will lose a lot of their customers

The company sucks. After them messing up my account and having me on the phone for over 2 hours. I was offered 0 dollars in compensation, and still had to pay a 100 dollar bill. Just to be able to keep my service active in order to be able to port over to another company!!!

Very poor customer service, phone service, and poor company over all!!

They want let me change my plan and didn't let me pick my plan and give me fault information so I need help please so I can't go on my account either to do nothing and the store I bough the phone from they want even answer just go straight to there voicemail.

I have been having problems with your service since 2019. Someone in house with Boost Mobile was stealing money off my Boost Mobile Account using address 270 Baseline Street Marina 93933. I reported this to your company 2 years ago and someone in the Boost Mobile company was using my money on my Boost Mobile Account.

I had major issues paying my bill from this occurrence. A person was stealing money of my Boost Mobile Account 951-902-7045. 07cents. There should be an investigation into this matter as I have been paying double payments on my Boost Mobile account and nothing has been done by your company to address my concern!

As a result, I was forced to changed my telephone number today 2-25-2022 6:30pm. I look forward to hearing from your company within 24 hours as this matter is…

The store at 110 highway 60, lake wales, fl 33853 is always locked when I try to pay a bill. Today at 2:30 pm est it was locked up. When it is open there's always an excuse why its closed so much.

I can try at 10:30 am after open time and it's been closed. I've tried 12 pm-1 pm and it'll be closed, which I would say lunch time. But after 1:30pm it should be open. PLEASE do something. I like the store cause its walking distance for me

I went into a boost mobile storeto establish an account an to get phones as I needed them. All the employee saw was my money. He sold me 2 phones that are useless to me. They are that bad. As a first time customer I should have all kinds of deals.

I rely on people's honesty when I'm dealing with them. I told him what I needed to be able to do with the phones. He sold me the cheapest phones he could get his hands on. All I saw was they were Samsung Galaxy.

I didn't know how good a phone it was at the time. All I thought was he knows what he's doing and the phone must be able to do what I wanted or he wouldn't be picking them out for me.

I got them home and looked them up. I have never in my life used such a cheap phone. If I had known what they actually were I wouldn't have bought them.…

Here we go again. 00 per month for Telephone service. Yet each month I get no data for my Iphone. Last month I had no data. Spring of 2020 to July of 3021 I had no data. I want my money back or my bill credited.

Here it is February March 2022 and bill paid in full but data is not on. phone number 6622789597. This makes me feel less than a human. you take the money and provide less than service necessary for less than humans.

Paid 160 for phone? I sure the workers are supposed to inform you with ways to save. Now, boyfriend was supposed to call once he arrived. Yes, it's him who didn't follow simple instructions. Okay, wait why doesn't he have a boostmoblie bag nor a receipt.

He told me that the man told him that their phone didn't work and there credit card machine did not work he told me that it took them a very long time to complete the transaction. He told me that the man gave him a very hard time we went back to the store immediately.

He was told he couldn't get his money back I did not receive that that was given to him was an eternity long. Question why wasn't he told about the free phone you get when you switch when has a cell phone company phone don't work and how can the machine for credit cards not…

I moved in March of 2021. I have had alot of signal problems. I call and they reset my phone. A couple weeks later my sons phone started doing the same thing. Dropped calls no internet connection. So I bought a wifi from them. 50$ a month.

That seemed to have helped with the internet part. Not for long. Same problem again. I called all the time. I would be on the phone with customer service for hours. Each time they would want to reset my phone.

I'm trying to explain that resetting my phone don't fix it. I have 4 on my account and none work. But they don't listen. They check the tower and say it's good. I still can use the phones. Now December I'm told it's a bad sim card.

(The one phone controlls all 4 I guess)so the dummy at the store takes out my sim card while trying to make me…

The internet service is slow although it was promised to be fast. I feel like the representative who sold me the service scammed me because she didn't even give me a receipt. It's not a big deal as this is the one and only month that boost mobile will get any of my money.

My name is Ronald Barr and live in Kingwood Texas. My wife and I have Samsung S8 phones tied to Boost Mobile. We were notified that we needed new sim cards for our phones. We got them from the local Boost store.

I called Boost mobile more than 10 times today and talked with tech support 4 times to get the sim cards activated. They cannot make my phone work with the new sim card and there appears to be no solution.

My phone does not work and there is no one who is competent to make it work although 4 service techs said they could. It is nearly impossible to get someone on my home phone to address this issue. I have spent 10 hours today with absolutely no success.

This situation appears to be due to BoostMobile not ensuring the "new system" works with existing phones. I was referred to call…