Boost Mobile

I have a complaint about Data usage My data runs out really quickly and I have done everything possible to prevent that from happening. I have been a customer for many years and the service has changed from fair to terrible.

It is not fair to myself or all of the loyal customers that our data is cut off without notice and then it's hard to get back into the system to add more minutes to my plan. Customers should be given notice ahead of time when data is running low also we should be allowed data to get back into the system to add more minutes.

I have experienced this twice and it's unfair. I practically live on the internet and it's very frustrating to lose my data. Since the company has changed hands things are worse then before, extend the data so we can stay connected and allow more…

Went to store 3005 Springhill ave ste F Mobile Al 36607 Went to store around 12:15 pm get new services ported my number over it took about 10 minutes after that employee couldn’t get new device to active are work! I spent 3 hours in boost mobile store after I spent my money & was late for work because of boost service & employee which was polite in the beginning then end up been very rude to me after I asked for supervisor name..

I’ve lost out on money sitting in store of no knowledge updated of device til 3 hours later.. I’m highly upset never sat in any cell phone store for 3 hours with no apologies at all was said to me.

I want to cancel my service asap!! This wasn’t fair to me at all

Very very poor service! I bought a brand new iPhone SE 5/4/22; I login to account and someone else names on the account and another device; my service stop working altogether after a month for 5 days before it was fixed; but

after that I haven’t been able to login to my account; throughout this process I’ve called customer service maybe a hundred times; they are useless; really can’t understand why I’m paying you people for this awful service; my phone is slow constantly spinning and I just paid my bill; I need it to be fixed or upgraded to a better phone.

BEWARE IF THEY MAKE A MISTAKE THEY CAN'T RESOLVE THIS ONE.. People are right Boost Mobile not only has poor coverage in area's they claim are good since moved to 5G but they also have a poor customer service department. Though some reps are nice and try to be professional there's usually too much background noise and chatter from other reps which is distracting and annoying, add in a language barrier with repeating yourself and you'll realize how unprofessional Boost Mobile is.

The other issue I learned from my new provider T-Mobile was that my (IPhone 12) was locked by Boost Mobile and couldn't be transferred until Boost released it. Boost Mobile customer service should have advised or at the very least warned me at that time I confirmed my account with them and was switching service…

67 in my wallet acct. Was not used to come off my auto pay. I was counting on that money to come off. It caused me to bounce a check. It costs me $80. I'm on a fixed income. I have no way to pay the $80. Oh I got $7.

But they can't tell me why it didn't come off for July. I need my money asap.

I bought an iPhone plus on June 24, I said I wanted a 3rd line. The worker sold me an iPhone X, which was larger. I am 66 years old so I took the worker that this x was larger.

I brought the phone back because the iPhone X was not a plus and the screen was very small. The worker said 8 plus would be in on July 1st. I came back on that day and of course NO 8 plus.

The worker said it was 7 days so there was nothing I could do. After I said technically it was the 7th day and he say no and I could not get my money back. Then he went in the back and I waited for about 15 minutes.

Then he told me for an old iPhone 8plus it would cost me $481 I felt I was scammed. I let him know I would not do any more business with dishonest people and in a month I would not be doing business with them.

I…

I’m the primary on my boost account and my phone was stolen and I couldn’t report my phone to boost on the website unless I cancel my entire family line and I couldn’t remember my Apple ID password so I changed the phone number and misplaced the paper. I tried to call boost and I verified all my other line phone numbers and passcode and the agent said he doesn’t have access to tell me my number and nobody will be able to at boost.

I went to the boost store and couldn’t pay my bill and my service is cut off and I was given only the option to get rid of my entire family plan and my current boost. If nobody at boost can tell me my number so I can pay my bill, how did they know my number to be able to suspend my service??

I love boost but this so disappointing that I will be leaving

Months ago I transfer service from T-Mobile to boost I got three months free service and a year insurance my phone was stolen along with my car I use my phone for my business I went online to see what time the store close they said 8:00 I got there at 7:00 they were closed so I went across the street to Walmart and bought a boost Mobile phone now boost Mobile says that I can't use that phone even though it came in a boost Mobile box and it's a o boost Mobile phone because y'all are merged with another company well company merging with another company is definitely not my problem my problem is you are not honoring the produc t that you sold to me c I can't work . I need a phone for my business.

what she say if you sell a product you have to make that product accessible which you are not I…

My daughter set up my Virgin Mobile Account (Boost took over account). MY DAUGHTER DIED IN NOVEMBER, 2019. I do not know the security code or email address she used (it is not my email address since it started with asaleik. net.

I phoned Customer Service Line and was told I could not do anything without security code. I went to Boost Mobile office in Bellevue, PA. I went to Citizens Bank and they were unable to stop payment on their end.

My son called Boost Mobile Customer Service. He could do nothing for me. They said they texted security code to my cell phone (I CAN NO LONGER CHARGE UP CELL PHONE - IT IS BROKEN). I filed a complaint with BBB today and am waiting for them to get back to me. PIlease help me.

In the process of moving so I didn’t have my home internet so I paid to have unlimited data. For 3 weeks and hundreds of calls still unable to use my data! They suggested I didn’t pay my bill! They had balls to ask if I would mind driving to a place to use their wifi!

Customer service speaks zero English! I’m suing since nobody seems to want to refund money or make shit right.

Contacted Boost Mobile on June 23,2022 asking for a phone unlock. Moved to an area where there is no cell signal with Boost but found a carrier that works. Representative said it was no problem. Was told on June 24 ,via text message , because I recently purchased a new phone, it couldn't be unlocked even though my account has been in good standing for five years.

" Called Boost on June 26 to get that pin. While I was trying to find payment information to verify the account, one of the prerequisites to getting an actual account number, (the other was for the rep to call my phone to verify the number, which couldn't happen due to no signal) the rep hung up and

within a few seconds I received a text giving me my unrequested, new phone number! I then spent an hour and a half, with two…

Weak service, calls drop randomly

I called to get an account number that I was not aware that was on the account. I thought my account number was my phond number. And was unable to get this number because I didn't want to answer whom I last called. This is ridiculous!

I pay my bill every month, I should be able to get the account numer to my account. Outraged! You're losing a customer

On May 31, 2022, I, Ms. 00 which was to extend service thru month of June. The next day, I noticed a double charge. We spoke to Boost and they stated "oh yes, that's a credit payment"for next month). 00 "credited" fee Boost double-dipped from my credit card.

Boost has their months payment; yet suspended phone service immediately. Plus another double payment was made in a Gladstone store 6/25/22 mid-day; and he still has no service! I will pursue this matter until you turn this # on. This appears to be Boost Mobiles common practice to do fraudulent practices such as this.

My son is ill; a single parent; and needs his phone on. A rep was sarcastic stating we don't like payments canceled &his servicewas suspended. 00 extra payment Boost charged without permission. You now have more than…

I paid my phone bill and could not use any of the services I called customer service and the representative told me I will have to wait 72 hours to 7 business days to use my phone because of an system update then I asked for a refund and was told I have to wait 7 business days for that so I paid my money for a phone I cannot use and I have to wait for my money back

After buying a phone from boost online, there was no sim card when received. After calling to discuss customer service begrudgingly agreed to send one. Almost a week later after receiving the Sim card I contacted Boost to inquire about returning the phone and card. The rep agreed but then reversed accepting the refund and told me it could not be returned and I would have to eat the $500! Please contact and rectify this issue when ever possible. Thank you.

The customer service rep involved was: Idna I22312553928 (provided by rep) Johnathan Hodges

The store at 603 S Center St, Bloomington, Il. was closed at a little after 9:00. The sign on the window said the opened at 9am. But the lighted sign said closed. I called several times an didn't get an answer.

After 11:00am I called and the gentleman assured me that they were open. After walking all the way over there, the lighted sign said OPEN.

However, the door was locked. I knocked several times and got no answer. I am coming up on 70 years old and walking twice in this heat is very difficult. If your website and the sign in the window said a different time it would be open, I would have waited until that time to go over there.

I hope the person running this store doesn't get paid for hours not worked.

I have made FOUR phone calls so far to request that Boost Mobile UNLOCK my Samsung Galaxy phone which was connected to Boost for 10 months. After speaking to 3 different people and providing all needed info : my name, phone number, account pin, and telling them the account was inactive as I am now living in Ontario Canada.

I asked that my phone be UNLOCKED - I provided the IMEI etc. I had no answer or a variety of unsatisfactory answers; the last person telling me today that because I was only with Boost 10 months they could NOT unlock the phone. This is totally unacceptable.

I was with Virgin prior to Boost. Boost took over Virgin and so my account went to Boost automatically. I was not a NEW Boost customer, I came from Virgin where I had an account for 5+ years. Not a new boost account…

Ur customer service employee are rude af, I ask to speak to a supervisor and they same person would come on the phone pretending to be a supervisor, this whole company should be shut down

I was trying to get my daughters phone reactivated and customer service advised me to get a SIM card at the closest Boost store but not to pay the $35 activation fee and call them back. I went to the store and they told me they can’t sell just the SIM card.

I called another store and they told me I absolutely can. I told them about one of their sister stores denying to sell me just the card and the lady asked me how is that her problem. I feel the stores are being operated with different agendas.

I should be able to go to any store and get the same service. I will be switching carriers because of this simple issue.

My son joined the army. He didn't know boost held him captive since we didn't purchase phone through them or have a contract. But they locked his phone and when he wanted to go out on his own, they wouldn't unlock it.

I will now cancel all service and cut ties. Their customer service is the worst I've ever seen and I am so pissed because now I cannot talk to my son at all

I ordered a new phone through the insurance. It was promised delivery by Friday, 6/10/22, but my phone did not arrive until today. 6/13/22. Actually, two phones arrived in the same box. Clearly there was a mistake so I contacted Likewize to let them know and they were able to tell me which device was the correct one and instructed me to contact Boost to activate it.

None of that is my complaint, I realize that was an issue with Likewize but I wanted to give you the whole story so you can underatand my frustration. I called Boost and was told both Sim cards sent to me today where not compatible with the 5g network and neither is my old Sim card from the broken phone.

I dont understand this at all, how is my original Sim card not compatible when it was working just fine just days ago? So,…

I order a boost Mobile phone on line. I have use there on line service and attempted speak to a live agent. This the paid order recipt, not only that I for fast delivery. The order was conducted on the 5th of June today is 20th of June

Same results 978945046

Order Line Details ---------------------------------- Product Details: Boost Celero 5G - WTS98119 ( WTS98119FAN1 ) Quantity: 1 SKU: WTS98119FAN1 Promotion Code:

9804654761 people are tapping into my line. and store on sugar creek asked me if i was shitting on the couch. and wont do advertised promo.

I have the $35 unlimited talk and text plan. I ran out of data and did an add-on for $5. After that data ran out I was unable to send or receive text. I called 611 on my phone and it was difficult to understand the agent due to a language barrier and she was very unknowledgeable.

I called again, once again a language barrier and this lady was more clueless that the first one. She suggested that I turn my phone on and off. As if I hadn't tried that several times already. No one can tell me why I cant text when it's supposed to be included in my plan.

She suggested that I add more data. So I did an additional add-on for $5. The agent informed me that after troubleshooting failed that she would have to escalate my problem. It's been 3 days and now that the data I added has ran out due to…

I need the unlock code to my cell so I forward my number over to another carrier. And Your employee William was rude.

On 6/16 I paid my phone bill to have my service reconnected. It did reconnect, but 30mins later a question mark appeared over the signal bar. 5hrs trying to resolve my problem. Chris and two other female employees didn't catch their names INTENTIONALLY hung up on me.

Which added to my frustration. 2 supervisors Mancini and Amy DID try to help but with no resolve. Conclusion I paid $60 for no service. I would like to have the service that I paid for or my money back.

Worst company ever !!! For 4 weeks I’ve been trying to get my phone activation. Nobody knows what the hell they are talking about !!!!! Very upset !!

They never refunded me...my money...

It look like we still having the same problem here I'm really going to have a biggest complaint that you never going to see this is my phone number this is my pin I'm going to talk to somebody over you guys I'm talking about the customer service and I'm talking about the technician customer I'm really getting mad now leave my account alone. If it is an agency's doing this I will be staying a complaint against you because you going through my accounts

I believe your customer service is selling off MY personal information, projects, & photos to hackers outside company to other online stores like SheIn & others. Then selling to social medias Facebook, Instagram, TikTok, Snapchat, & Tweeter. My contact # 520-977-5920 By Terena House

I have had nothing but trouble with Boost Mobile!! Before Boost, I had Virgin Mobile, and since they switched over, I have had to get a new Sim card and it didn't make anything better;--but only worse!! I have contacted them by phone 5 times since January20th of 2022, and talked to a "real" person who supposedly solved my problem.

But things only got worse! but I called to have them reconfigure me, but it is even worse!! I cannot text anyone that doesn't have an iphone!! They text me, but when I try to reply, it never gets delivered.

This has been going on now for over 4 months and I keep calling them and giving them "another chance. "Now I've had it and want my money for the past four months refunded, but now can't even get ahold of a REAL person when I call the customer service…

We stressed to the boost mobile representative that we had iffy phone service and needed to be able to change back to Verizon if boost didn’t work in our area he promised us it would work and that if we need to change back it was no big deal. Of course it was a big deal and my daughter has lost her number and boost mobile does not work in our area without using Wi-Fi calling. Customer service is awful!

One person told us that if I didn’t give him permission to call me back in 10 minutes he was going to hang up on me in two minutes anyway because that was their policy. What a joke…

This service SUCKS

Boost mobile are very rude the guy the customer technician he didn't even call my phone back. And on top of that they still didn't stop the issue about my account I want to use my phone to change my pen not the customer and they still didn't stop the problem im going to talk to the BBB.

And I will tell them what's going on. I guess I will find me some different service

Now I'm having a problem trying to change my PIN what's going on I hope that you fix this please.

Yes. I have been with this company over 16 years. And this is how it ended. I purchased a new phone iphone se.. as soon as I received it I sent it back the same day. Phone wasn't as expected so was told to send back within 7 business days. Which I did..

89 within 7-14 business days.. never happened I kept calling to find out why.. and was told they never received it.. ok.. I send them the tracking # and rma number.. still cant locate. Was told to contact my financial institution to let them put a stop payment on the transaction by one of the boost customer service rep.

Ok I called my back and did just that. Ok. 89 . Then after they filed the claim with boost mobil. They denied the claim and said they didn't receive there device, even though its showing that it was delivered there…

Do NOT USE BOOST MOBILE. They will steal your money and not send the phone. I ordered 13 days ago, they gave me fake tracking. When I called yesterday the supervisor said there some sort of glitch and this happened to a ton of people.

I called back today, different supervisor said oh no it’s not their fault and basically he couldn’t help. I had to wait another 14-17 days for a phone to come or possibly a refund. So they have my $500, I have no phone or real time frame, they know damn well the phone never shipped. So I’m waiting for nothing.

Chose another provider wisely!

Boost upgraded to 5G. After months of telling me my 3G phone would stop working 5/32/22 (I did not have a 3G phone, I have a 4G phone), they shut my service off with a week still paid for that I did not get back.

I am trying to move my number to a new provider but I need the account number for that. They refuse to give it to me. It's my account number, my phone and the number I have had for 20 years.

Why do they have the right to withhold this from me? All I want to do is move on and they will not let me port my number. They are rude and just keep reciting the same stuff at me and try to get me to upgrade to a 5G with them.

I want as far away from Boost as I can get. Terrible way to conduct business.

I’m extremely disappointed that this company won’t allow me to speak to a actual agent and not some robotic voice message system because it can’t help me with my issue and the FAQ on the site is worthless because I couldn’t get the further help I’m looking for and I’m paying a lot of money for this!

I purchased a phone over a year a ago but I had services 2 years prior to buying the new device I ended my service with boost mobile because I was paying for services that I was not getting so now I’ve been trying to port my phone over to T-Mobile but I can’t because boost mobile is forcing me to keep service with them and I just want to use my phone that I paid for

I called boost mobile to get account number and I talked to the manager and another and I gave them all the information they need to get my account number and I told them my phone will ring in but I WANT HEAR IT BECAUSE WHERE I LIVE AT and I told them I not going to stand outside and all that to just to get my account number and

try to get a ride just to get my account but you can email or text me when your need a payment so After this I done with Boost I see what everybody was saying about boost mobile

I bought the 5g celero at the beginning of the year and have had nothing but trouble with it since. Lose internet connection daily. Have to restart the phone everytime I go online so it will work half way decent.

I've had boost phones for at least 12 years and this is the worst one I've had. And going to the boost store in town won't help because the person working there doesn't seem to know much about phones.

I had free services three another company and boostmobile still charge my debt card 30.00 and it screw my account up and I got kicked off the free service well I had to call the company back and get everything straigthing out boostmobile agreed to refund my money back now it’s been 2weeks and I still have not recieved my refund iam writing this review for people to see how this phone carrier treat its clients now my next step is to go to better business burea because it’s the fact about it. They need to honor their mistake

I messed up big-time went in 2A Boost Mobile store after work to pay my phone bill and look into getting an upgraded phone which I already knew I was eligible for the lady working the register claimed I was ineligible and kept busy with other expensive options then worked it down to a good deal on a Galaxy 22 something or other there were massive complications which added to my confusion because I was exhausted and

after a good deal of fuckary I was thoroughly exhausted and pretty confused she then had to call her manager and keep me occupied so that I wouldn't leave until he gets there and then he gave her the funny business probably just a test to see how that exhausted I was in easily confused the agreement changed repeatedly and I was just really exhausted in one of the phone that…

I went to your store located at 1523 N Nova Rd, Holly Hill, FL 32117 at 6:25 PM (6/2/22). Store was locked, the sign (OPEN) was on and the guy that is supposed to be working is on the phone in the parking lot.

If a store is supposed to be open it should be open. If someone is coming back they should put a sign "be back in XX amount of minutes. If the store is closed it should read CLOSED. I work during the day and have little time to get to your store.

IT SHOULD BE OPEN UNTIL 7PM.

m. I was so exhausted I couldn't even stand properly they talked me into a phone upgrade which was just over $200 plus the price of my phone bill which was $70 so I gave them 4 $100 bills the details of the British business transaction kept changing and they kept trying to get my bank card when I refused to give up my bank card they said we couldn't do the transaction and

that I still owed $70 for the phone bill even though that money was included in what I already handed them I was so exhausted and disoriented that I didn't catch the deception and when I went home I was so tired I fell asleep for 6 hours when I woke up I checked my wallet and it was missing $400 I immediately called the store and

they claimed that I didn't give him any money I distinctly remember handing them the money…

I was OVER boost mobile and attempted to switch and port my number over to another carrier but they wanted me to pay $60 just to give service to my phone for less than 1 hour in order for my number to be ported instead of them crediting the account temporarily! so my number is stuck until i pay my bill even though I'm switching carriers! I ABSOLUTELY HATE BOOST MOBILE!

I bought a internet box from boost mobile the workers gave me wrong password when I went back to I got it they told me I not buy them

This place is the worse place ever 604 South Huntclub Blvd Apopka 32703 this guy said we could not upgrade to the iPhone 13 pro max but online my father ordered it den said we can get t here iPhone 13 so we get that and he screwed up trying to give me the phone he should be fired he screwed a loyal customer who been with boost for 6 years I’m seriously pissed how boost is treating there customers