Hotspot device has no signal due to SIM card being locked due to too many wrong password attempts. I was on phone for 2 days trying to resolve problem. I got no useful help. Never got problem resolved. I have been a loyal and very satisfied boost customer for many manyany years.
But the poor customer service I received has me rethinking recommending Boost mobile to others. I am highly unsatisfied and unhappy with customer service. I am
Very unreliable service. I may be able to use my phone two or three hours a day if I'm lucky. When you call customer service they tell you some story about improving their system which will be completed in 72 hours.
It's been over a month and it gets worse not better.
Every single time I come to the store it’s closed whether it’s when it’s supposed to be open or after looking at whatever sign they’ve left on the door indicating a different time there’s never a time that there’s actually someone in the store I’ve even had instances where I’ve called in the store seeing someone in there while they have the doors locked they said they were still open and then when I asked if I could pay my phone bill very quickly even an hour and a half before they were supposed to be closed they said they were closed and
their computer was off so they wouldn’t be able to help me I’m curious why there is never anyone actually working and the store is never open the hour should at least be changed online if they aren’t going to be an actual service
6495 Hillcroft st Houston Tx 77081. I was at this address this morning to make our monthly phone bill. A misbehaving young woman offended me badly. She speaks me ruffly and she does not respect people. She said me shottup.
Cell phone service sucks badly pay for 5g phone and service I get absolutely no service I'm switching to another carrier when I really need it always let's me do not get boost
Bastard tried to take money out my acct. They sent me a fucked up sim card
My name is shawana Chapman I can play is that I just lost my daughter I have to make funeral arrangements and stuff I forgot my four digit PIN and boost Mobile is doing nothing to help me I had to buy a new phone to transfer over services to you because my other phone screen went blank so I can't see anything so they can't send me a text message with my account put on it still they were not helping me one of the customer service cares hung up the phone in my face twice and
I can't understand for the life of me why all I need is my PIN number so I can turn on my new phone so I can have my daughter's funeral they were careless inconsiderate about all of that and still did not give my PIN number I answered two of the security questions she asked me three of them I answer two of them right…
Your location on manassas. VA This location needs to go why.
1. They don't speak english. 2. Could not help with phone problems, had to pay 46 bucks at phone store in centreville.
Ppl do something now. I had to pay over 45 bucks to fix a flip phone from boost. Again. It's insulting when in America I walk into an America. Store in manassas & they don't speak English or less of.
Thank you Marguerite G. Kendall 571 330 7213
I purchased a phone from your company today and was charged but I knew that but a few hours later I decided to return the phone but to stay with Boost mobile as my wireless carrier. I’m very upset that within just a few hours of returning the phone I did not get refunded for the phone or anything at all and was told it was to die with the activation process.
This does not make any sense at all and your company has ripped me off. How is it that I don’t get back any of my money? The phone was returned? This doesn’t make any sense at all and I’m still going to look into this as it’s not good service at all.
I paid my bill on Saturday August 13th and my data does not work for 4 lines. I called to get assistance and phone was troubleshooted but still does not work. I asked for refund and I was told by supervisor DY075492 that he did not care that I paid my bill or that my service doesn’t work. Refund denied.
He then called my personal cell back 30 minutes later to laugh and make fun of the fact that I wasn’t getting refunded. Not to mention being hung up on 8 times by different representatives. Boost mobile is trash and the whole company should be shut down.
After all that my phone still doesn’t work and NOTHING has been done about it. I am beyond disgusted. I am taking my 4 lines where they respect their customers!
I never received my $50 rebate for getting a new sim card that made my phone inoperable. I've had 4 months of really bad service that the customer service team did not want to help fix. Told I would be compensated, never wad.
I was told I'd get better service when they switched nothing but lies. Here's the kicker when I was told I' d get a rebate it was $30. Don't see it reflected. When I should be getting $120 × 4 for the lies I was told for 4 months.
The towers are fine is what I was told. It was after I paid my new bill I was told it was the towers. I think it would be fair to recieve 3 months of free service. I hope I dowloaded the right files I have more, unfortunately you have no more space
com. No where in the description did it say that the phone were used or refurbished. When i got them I tried to activate phones online. 00 out of my bank account two activate 2 phone. One of those two phones never did come on but the other one came on, let me make a call and the device shut down and locked up when I tried to restart it.
00 out when my bank statement says something different. I then go to a Boost Mobile store to get a rep to activate them. The rep then tells me that they can not activate either phone. how is beyond me when I thought that was connected to the device and I had that device.
The situation with the though smh, i just dont even know what to say other than WTF. The Boost moile rep showed me that a huge red warning message popped up when she tried to activate the…
Phone suspension due to payments not being pro And it is not my fault due to payments not being properly done and a credit not Being properly placed this is a known problem. And also a know issues with phone suspensions.
Since it is a known problem there should be a solution to resolve the issue but I feel like Boost moble isn’t concerned about it.
The policies in place need a major review to continue to retain customers and acquire new ones!
Having to be without service for about a week due to ticket time .
W
I’ve been a long time customer for over 8 years I had 3 supervisors hang up on me when all I wanted was help with my service bc it stopped working. They cut off my data instead of reducing it like usual that cause my talk and text to not work.
It says I used all my 4g and that I have unlimited 2g but they didn’t reduce to 2g they just cut if off. My phone began acting the way it would if I didn’t pay the bill but I did not even two weeks ago and they verified it.
They offered no help and were extremely rude it was a very bad and distasteful experience. Definitely looking to change providers after this.
I bought the Phone from Walmart It said it was 5 g service why am I getting 4g instead of 5G I’m paying 60 a month for 5G service something needs to happen or I’ll leave
I made a purchase and was sold items not needed by the service agent at the store 175th Kedzie. Hazelcrest,IL. 60429. Antoinette B. Sales person sold items fraudulent. Went back to the store was told she no longer worked there, other customers complained about the same thing.
I was trying to find address to send receipts of my purchase. Transaction # 253364 & 253359. I'm very upset with this situation. I want a refund for the items that should not have been sold to me. Please respond to me. Today is Tuesday. AUGUST 9. 2022.
Thank you for disappointed customer.
Activation still not settled after a week , dropped calls rude employees , no help at all worst service I've ever had
Service sucks. They double charged my card on the 30th and told me to dispute one with my bank if i wanted my money back. So i did. The suspended my acct. Told me to pay 120 to get it on.
Its been over 48hrs and its. still not on. Still havent gotta the 120 back that i disputed. $350 in 9days & still dont have a phone. 7yrs of service with them. I had a $30 credit so i paid $80 to restart my plan and somehow they charged me again.
Boost did not notify me this month that my credit was about to expire. As a result l ran out of credit & had no way of recharging so was left without phone service. I request a free top up to compensate.
Have tried to get new service for a week for a separate line , dropped calls, lack of knowledge on issues, can't get account number , poor signal, worst costume service ever I'm my life
i went to the location 6124 broadway unit b merrillville IN, and was told i had to leave bc she was going to eat her lunch and wasnt going to help me this was my frist time at a boost mobile, i said thats was right to treat me like that. then she called me a Bitch when i was leaving and got in my face i thought she was going to hit me. i cant beleive i was treated like this i want to talk to someone plz!
August 6th I went to Douglas avenue in Racine Wisconsin a lady there named Denise wouldn't sell me the promotion that they had but offered me another phone for $120 so I bought the phone the following day I went in because the phone was dropping calls left and right should put a AT&t sims card in my phone and corrected it with the original SIMs card the following day my phone is still dropping calls and
I went back in there August 7th on a Saturday and she told me I had an attitude which I didn't I simply said that my phone is dropping calls and I want her to fix it or give me something better she considered that an attitude she said that I would she would do nothing for me and I wouldn't get a refund and
I also wasn't a new customer and I've only been a new customer for 3 Days of the…
I took an unlocked phone to be used on a the Boost mobile network account. Iwas told by the Boost mobile representative that the phone would not be locked to Boost mobile because i owned it. After deciding to move to another company after 4 months, Boost mobile representatives told me if take 3-5 days to unlock my phone. After the required time.
I called back to check on the status only to be told they could not unlock my phone until i paid for 8 more months of service. This is not a Boost phone. I own this phone. They have basically stolen my phone.
They lied to me and have committed theft by giving me no option to get my phone unlocked except to pay for their service for 8 months.
On August 4, 2022 my bill was paid however on August 6, 2022 my phone was turned off. I was told I need pay another $30 to have my phone activated. It's one headache after another. I ratee Boost -5
I have been a customer with boost mobile for 13+ years with no problems, until the past 2 months. Now my internet connection is is slow, turns off, or just doesn't work at all. I always have to be roaming.
There's no good reason for this, I have not moved. I'm so tired of this, I called to get technical support and they said they did something but nothing changed. I can't continue to deal with this anymore. I'm switching after 13 happy years.
I spent 7 hours traveling to several stores trying to get a ACP service applied to my account. I was directed to go to1000 Veterans Mem Blvd. The customer rep tried to help however it was clear he did not know what he was doing after one and half hours he was able to reach his boss she stated I would need to get a new phone number. I called ACP and Boost Administration they informed me that this was not true. I called the store back and the Rep was very rude. He refused to provide his boss or his name.
Five o'clock I went to yet another boost store 2337 Veterans Kenner LA. The manager and rep was able to set me up with ACP. They were both polite and knowledgeable I will do business with them anytime. If you are looking for help with your boost phone or account this is the store to go to…
I went to this store today and encountered the rudest employee ever I asked about the free service for poor people and ppl.on ssi and he said he didn't know anything about it then I picked up a pamphlet from his counter on it and asked again and he said he didn't know because he never read the pamphlet.training is everything.
I pay my plan 4 hours later I receive a text saying I used 85% of my high speed internet and 10 seconds later I received an other text saying I used 100% of my high speed internet in I only used for YouTube about 4 videos I don’t think I used 35 gigs I’m seriously going to find a different company I’m 9 years costumer but this is not right
ordered a promotional 3 month sim card . Paid for it and vever received it. Called customer service and was hung up twice. would like a refund on order 8313-722849-8231
My name is Micheala Leonard and my phone number 251-525-5403. I am writing because I believed I was scammed in your store yesterday. I went to the store located at 2300 Airport Blvd, Mobile AL 36606 to port in my number from Metro PCS. 00 for the service.
The phone was not working when I left the store so I called back and gentlemen told me I needed to turn it off and on. I did that and it still was not working. I eventually went back to the store and called and the gentlemen told me I needed to update the software and that he needed to pay the bill.
The next morning the phone was still working and I called customer service and was told that I canceled my service and a refund was issued. I called back several more timed today and customer service told me that there was nothing they could…
I have been with boost mobile for quite sometime. I recently joined the acp and the device boost provided me was working improperly a week after. I purchased another phone from them and this phone blacked out so now I'm out of a device and boost is still getting paid monthly.
I have called numerous of times to get help and have went to stores for help. No one is helping me! They are really careless about our needs. I'm leaving this company and never looking back. so sad how they do people and expect to still get paid!
Please contact me at 3465291579 the store in Houston Texas on uvalde street and I-10 need be investigate they are doing some fraud in the store the girl name ereck I went to buy phones she changed my number put it on her line cause she couldn't get it activated put it on separate line want give my receipt over charging the phone are free she's charging for everything I have more to say call me I'm call news that's not far to customers it a scram at that location everyone is talking about that store
After being a customer for 10 years and paying my bill boost decided they were going to upgrade to 5g network. At the time when they upgraded our phones at the time were about 2 months old the rep said they weren’t compatible and that we needed to buy newer devices.
I purchased 4 new cellphones from boost mobile website. I connected them and continued to have the same problems. When I called they said they didn’t have towers near me and there a ad nothing I could do. I found another company and wasn’t my phones unlocked from the carrier and they refuse to unlock them.
Customer service has lied given me case Id# and it has done nothing. They say that I’m not eligible for unlock they won’t get supervisor for be had phone hung up on me and the headquarters is in Australia. Now I have paid…
went into your store at 6:45 pm on 07-27-2022 (the store on union deposit road, Harrisburg, pa) was having an issue with my phone. the representative was on his phone with his girlfriend. waited 10 minutes for him to end his call.
he then told me that he could not help me because he was leaving (closing) and that because he had to close.... he was rude and had me wait till his call was over. after this encounter and very poor service.
i will (after this month) i will be looking for another service provider (my number is 717-343-1342....
I have been a very good customer of Boost Mobile for about 12 years or more and was always treated with respect until today July 27th 2022 I walked into the Boost Mobile store located at 5413 Grissom Rd was greeted by a very disrespectful employee who I asked to help me with my phone because it was not working properly and since I bought the phone at that store I thought taking it there I would get the help I need but the employee was very disrespectful towards me she told me while I was on the phone with the insurance company to leave the store because I was lioterig and
the manager did not want anyone lioterig in his store I thought I was a customer of Boost Mobile but the way I was treated makes me want to switch to another company. I was very disappointed hurt and upset.
Hello I called Boostmobile to advise that I am in a Domestic Violence case and The abuser stole my bank account information and the bank put all of my financial information on hold for 48 hours. My payment was due on 07/26/2022.
I called and spoke with a customer rep on 7/26/2022 they informed me they were talking with someone in escalation and returned stating my services would remain for 48 hrs. I woke up this morning and my services were turned off.
I called back and they told me this conversation was not recorded. Please contact me. I need the service until Friday after the court hearing. My financial institution will reopen my accounts.
Last month I went in to the 2300 N Broadway Knoxville TN location and asked about seeing if I could add data to my plan bcs I'm on the ebb plan they said no I would have to start a new plan but if you do it on the line it will cancel the ebb plan and I said that's fine I need internet for work they said it would be 54$ for the unlimited plan and
I said okay and I have my receipt two days later my internet quit working and hasn't worked all month and talking to customer service today I find out the ebb plan never got canceled and I didn't get the unlimited plan bcs of that and I'm tryna talk to customer service and the people at the store to bet my money back or see if they can fix it and
give me the plan I paid for this month but their not tryna do anything to fix this
00 which was still incorrect then we went to the Buckhannon WV store and spoke to a guy by the name bill and he said he would fix the acp well he could not fix it and we were told to come back in a few days later to see a girl that worked there that she could do it well we made yet another trip and the girl could still not fix it so she tells…
My phone was stolen 6-25-22 and I filed a police report, due me being on a family plan I can’t just report my phone stolen without disconnecting all phones so I came up with the idea to change my phone number and miss placed the paper I wrote the number on.
I called boost customer service and was required to identify myself after I did that customer service told me that they can’t tell me my number at all. I have been unable to make a payment and I have a boost up account.
They continue to send me emails that I need to pay the bill. Since all this has happened someone went into my account and changed my number which means the thief’s have gotten into my phone. I originally went with boost because of the service but this is by far the worst service I’ve ever had.
In order for my phone to…
I have been a customer with Boost over 20 years I'm having difficulties now and getting my account number which they said they were not going to reinstate me but they will not give me my account number neither my monthly payment back for my phone service that I provided that they did not provide for me for this month I've been hanging hanging up on by supervisors I've been hung up on Representatives when I asked for their names and
badge numbers there seemed to be no telephone number exceeding boost for someone that you can speak with they have no recollection of an address and email or anything of the kind that you made can speak to verbally it's been a really bad experience and I feel if you're not going to reinstate anyone you should be able to receive your money back also your account…
I called in just to find out how to get lifeline/ACP onto my account. My only question for the representative was if they could do it over the phone or if I had to go into a store. He then took it upon himself to change my plan and then change it again and cut my phone service off.
When I called back in they told me there was nothing they could do to turn my phone back on unless I paid the bill today and they wanted to give me five dollars off as an inconvenience. There are please or not train properly their managers are for supervisors or even worse.
boost customer service has cost me $360. I called to see if a phone was compatible with my service before i bought it was told YES. I called 2x to verify and both times was told yes just go buy a boost up sims card.
took phone to store the guy looks at my phone ask if he wants him to activate it for me for $20 i said no he hands back my phone and tells me i can do it online with no problem. i called activated it again was tole 2x service will be on.
got a pop up screen about a sims card talked to customer service gave the IMEI number pulled the account up 2x tried to resolve issue then they hung up. Spoke to 2 supervisors both had my account got hung up on.
got tired of rude nasty customers service of boost went to the store. that's when im told its NOT compatible with boost. for 2 days…
my phone broke and i have been paying for insurance i sent in all the information several times over 3 weeks . i was rejected and was not given a reason..BOOST is horrible and terrible customer service. i work from my phone and paid my bill and still had no phone after it broke..how is this possible to pay for insurance but when the time comes to get use of it your denied and just left with no answers or phone..I want my payment reversed and them to acknowledge that they are scamming the working people ..
Service sucks I have been with for 5 years and service has gotten worse will be switching to att at end of month I will never recommend this company to any one
My phone stopped receiving calls. Upon calling Boost, I learned that the sim card needed to be updated. They sent one. I contacted them to activate it. Didn't work. They "elevated" it, said it would start working and that they would contact me. It didn't work and they didn't contact me. This happened three times.
I decided to switch services and tried to port my number. In order to do this, I had to have the account number. It's not online and customer service won't give it to you. They told me I'd have to go to a Boost Mobile store to get it. I did this twice and finally got a number. It didn't work. Customer service would not help me, continuing to tell me to visit a store.
Their customer service is a joke, and their service is average at best. Steer clear.
Why every single time I call boost with a problem the very same person pick up the phone. I bet you guys have at least 1,000 representatives possibly more why this lady pick up no matter how many times I call never help either no connection everyday I got to restart my phone every single day i owed for this phone I am thinking stop paying for the phone and get another plan.
I paid S60.00 for a reboost card. I called and a lady took my payment and put it on someone else's account and now I cannot get it back!!!
I've been a customer with boost Mobile for over 15 years I bought a boost Mobile card $50 to be exact at Kroger's to come home to scratch it off to find out that it was already in use call boost Mobile they tell me there's nothing they can do about it ask to speak to a representative they get it situated but now I have no internet service and cannot dial out I've been on the phone the last three and a half hours let's just say I do not recommend anyone boost Mobile I will be going to AT&t next month
I called boost mobile checking the status of a ticket at 8:45pm est. The representative I spoke with did not want to resolve my issue so I requested a supervisor. The rep told me she was getting me a supervisor and then muted me and never said anything else.
After waiting on mute for 55 minutes the rep hung up on me. This representative did not help boost to keep a customer. She actually helped with my decision to seek/go with a different company.
26 on March 15 from Boost mobile, but canceled it on the same day and asked a confirmation email. The call agent said the email will be send out within 48 hours so I trusted.
However, I received a sim card after 4 days instead of refund or the confirmation email. - I have never activated, not even opened the box of the sim card, or used their service since I canceled on the same day I paid.
- whenever asked a refund, they keep sending a new sim card instead of refund. - have been fighting it for over 3 months so far and what they said 14 day of cancelation has been passed. But, I canceled it on the same day, March 15!
- asked call records I talked for the cancelation but they answer nothing regarding it. - I have a screenshot of the account that I opened for the order and showing a temp…