Boost Mobile

What I like to know is how do you purchase a phone and get an account through Boost Mobile in June of 2022 and then to find out three months later that your account doesn't exist it's been vanished why do we clean you know that's that's b******* I've been with Boost for years and years and years and now I'm being treated like this I'll never go back to you guys never but I want I want to know why it was done to me and

who did it because this is b******* I have never dealt with anything like this and now you guys are telling me it you can't find the account well yeah you're not going to find account because the account doesn't exist so I want to know why what happened to my account and why is it me they're targeting

My Grandpa gave me a boost Mobile phone for my birthday and I can't use it with any other provider because he doesn't remember his account number 13 you used to have in the phone is no longer active hasn't been for a couple years now and and they won't tell me anything or unlock my Sims Network so I can go to another provider if it's not going to call doesn't remember anything and he made his payments on time every month and

even if you didn't I don't understand why they can't network unlock it they should have tech Network unlocked it even if you don't know the information after so long of a period of time it's not right that I can't use my phone because they won't network unlock my phone just because he don't remember all his information it's been so long ago what can I do I need you if…

I dropped my phone an hour ago and went to the local Boost Mobile Store near my house located at 413 Broadway, Chelsea MA 02150. My screen is badly damaged and i asked the red dyed haired Spanish woman to help me get a new phone.

She gave my phone to a non English speaking Spanish lady who has me write down my information. This woman says my pin code is wrong, which it's not because I've used the same code fore all pin codes. But how would they know when the screen is so damaged that I can't even pull a visible screen up to type numbers?

The screen is visibly broken. Even a non english speaker can SEE that. But they both didn't want to deal with me so they told me that my pin was wrong and they couldn't access the visibly broken phone. I have experienced nothing but incompetence from…

I'm really upset with Boost Mobile right now because I have a phone on my account that is broken and the screen is cracked and it's a manufacturer problem not not like I did it purposely also I don't have phone insurance on my phone because I was told that it was going to transfer over from my other phone to this phone which was why or I had to purchase it in the store so when I went to go do that last month the girl says I can't show you the insurance you were supposed to get when you apply for the phone nobody tells me that and

I'm not I can't figure it out on my own and that's really messed up because I've been a royal customer now for a while and I just seem like you guys won't credit me the days that I'm not using my phone because I can't use it it's broken but at the same time you…

I went into a boost store in Okmulgee Oklahoma to have my phone switched to another phone because i ran over mine. I took both phones into the store and was told they can switch it for me for $25 or i could call customer service and they would do it for free.

I have been a customer over a year and i pay for insurance and havent ever filed a claim. If this is boost mobiles policy and how they are expected to treat customers i will be taking my business elsewhere.

My cell signal has dropped about half now since the storms has came threw last month. I'm in 25039 zip code and it's bad can't hardly make phone calls an internet sucks really bad now too.

So here we go again I ordered a phone back in June I bought the an unlocked phone online my phone was not unlocked so I wasn't able to activate my boost SIM card so the day I was able to activate it which was September 15th because my cell phone was able to be unlocked that day I tried the online activation that something is wrong so

then I called your company I said on the phone three different times for at least an hour to an hour to 2 hours each time the first person hung up on me the second person hung up on me and I would have left it at that because they said that my account was suspended that my SIM card was activated..

and that my phone my sim was already active now not even 5 minutes after I got off with that phone call my door knocked and guess what it was two more boost Mobile…

I just switched to boost 2 weeks ago went into a store they got everything done 2 days later lost service they didn't charge me for activation fee then paid the 35 dollars to get service restored and my mobile Hotspot doesn't worked called boost 4 times talked to a lady saying that they would fix the issue. Once again not fixed I am so ready to make a formal complaint.

The customer service rep in San Marcos, Tx is illiterate, unethical,narcissistic and has no respect for anybody else's right to be on this earth and to get good service from a phone company. She also would not allow me to have the ACP website to get my money back from all the months boost has kept it from my bill being paid.

Has my plan marked under migration and refuses to take it off and return my account to it's original state. I did not change it to migration and did not ask for migration, whatever that is.

New phone from boost, s22 ultra. No phone service. Old phone worked fine other than a battery issue. Called several times. One person states no issue. Other time they say tower issue. Tried a new sims card and changing settings. No change.

So I am stuck can't return phone and most of time I can't call or receive.

The low down bought outright an iphone 11 roughly $380 In may2022. No where when purchasing this phone was I told or in fine print that the iPhone is locked till 12 mths after service and at that time you must then request for it to be unlocked.

On customer service for 25mins asking where is this fine print located? After hitting five different browsers, I was brought to unlocking policy. Fun though, no words are listed in fine print stating buying a phone through us, your phone will be locked for 12 mths and needing to request to unlock it.

The agent kept giving me the run around, then offered me a monthly benefit if I get food stamps, ssi, smh. The policies do not hold up. Things of this nature should be told in big print to the customer.

Horrible company to do business with!

First time called, said as long as the old phone able to recieve text, they can provide the account. Call the next time, they change their words to only if the phone able to recieve calls! Such an disorganized organization and keep changing their words.

Bad bad bad bad bad!

U guys have the worst customer sirves in the whole business of customer service why cause ur employers don't know have of the shit they are sopose to know in the first place and they still get mad at us just cause we ask about it like after 2 almost 3 years I remember why I never came back to u guys cause ur ur company sucks so

much u guys shouldn't even exist honestly just throwing ur money away giving it to people that don't even know the first thing about phone witch reflects on people haveing to do this isnted of paying attention to my family or kids but anyways if I buy a phone almost 3 years ago and happen to lovethat phone and want to activate it with my new crevice almost 3 years laters why am I not allowed to do so

if I bought this damn phone is my property and I paid for it…

Customer Service is SAD! They don’t care to here what you say, take your money and not send you what you paid for. I paid for my phone in full, been a customer for 5+ years and they want to basically NOT TELL YOU ANY OF THE TERMS AND CONDITIONS, AND ONCE YOU A FED UP WITH THE POOR SERVICE , CUSTOMER SERVICE THEY TELL YOU THAT YOUR STUCK WITH THEM AND

THEY REFUSE TO UNLOCK YOUR PHONE FROM THE S**** Network!!! Robbery is what that is !!!!!

The owner was rude and disrespectful at 11mile Van Dyke store in Warren MI. He talked to me and my wife so disrespectful we left before anything was done. He thought that giving us a small deal for our inconvenience for their system being down gave him the right to speak to us disrespectfully.

I'm ve been with boost mobile since 2008 and I have never been treated so poorly and the way he talked to my wife was unacceptable beware ladies you're next. They own two stores and it's only two of them Marcellus is a great dude and needs to beware because the other guy is bad business.

Called customer service to ask billing question. REP HUNG UP ON ME, DIDN'T ANSWER MY QUESTION AND WAS COMPLETELY UNPROFESSIONAL. CALL WAS 105 PM. REQUESTING CALLBACK FROM CORPORATE DISTRICT MGR. ASAP.

Went and activated new 1500$ phone through boost instore 2 yr ago got inshruance. Now they are saying I don't have any and the manager Marlow won't speak to me or give me corporate number she just tells employees I have to go look it up...

A representative told me that they sent a sim card to me and I never received it that's giving false information in I told them my phone was damaged by water and Sim was damaged in stop working I've been without a Sim now for two weeks as I have put in a multiple request to get one

I called a store located at 2205 S. " and hung up on me! Is this the caliber of employee you choose to employ as a CSR? SAD! Very poor service and SAD practices. m. scheduled employee needs retraining or dismissed.

I went to boost to buy a new phone in Barstow, CA during a heatwave just for the store to be closed. I verified online the store hours and they were supposed to be open for another 2 hours

Not enough space to be specific as issue hasn't been resolved. I can honestly say, being in customer service field most of my life and not just in US, but on international level, boost mobile has the worst customer service ever.

Im hoping my issue will resolved so i can never ever ever deal with this most ncompetent company ever again. Im closing my account, and going elsewhere. Will never do any business with them again, and never refer anyone ever again.

The easiest transaction of refund, they cannot handle correctly. I will be launching complaint with consumer protection and FCC.

i stopped today, sunday sept. 4,2022 at boost mobile at 1830 fulton ave. sacramento ca. to get a new case for my phone since this is were i got the phone and case and ive been with boost for 7 years.

the store is open till 5 on sunday and i get there at 25 till 4 and its locked and note on door back at 4 on lunch. since its 110 degrees out and i live 2 or 3 miles from store i go home.

when i call at 25 after 4 it does a half ring and goes right to recording saying its boost u r calling but they are closed and call back tomorrow then they tell u the hours,, on sunday were open till 5, well then why arent u answering the phone it was a quick question that couldve been answered in less then 5 minutes.

im so sick of shity customer service everywhere anymore. and that store is never busy i…

My network doesn't work its been going on for almost 2 months! I'm paying for service that doesn't work and I'm highly upset!!! Plus I'm paying on a boost Samsung galaxy a12 phone so I pay $44 a month for no text or calling.

I want my account credited or pay off the balance of the phone I'm paying on from you, I owe $64 dollars! I'm disabled and my phone has to have network at all times!! I went to the local store in Warsaw indiana and the guy tells me he can't do anything that it's something with the towers.

Ok that's not my fault and I should have service for what I pay for!! Somebody better do something about this now!! You guys are basically ripping me off!!! I live with my dad and he is having the same problem with his boost phone too!!

This is such poor unprofessional service you…

Since July 2022 I have no calls able to go out or in and texts are often throttled for days. Unlimited is a lie. Ditched dish Network couple of years ago. Bad service no update to rented equipment and very poor service.

Money hungry greedy and rude people. Going somewhere else . Bye bye

Can't get someone one the phone to speak about my service that hasn't worked properly for four months. FINALLY get a live person that keeps passing the buck when all I want to do is purchase new phones.. Eight years customer about to take family plan elsewhere!!!

No phone service. 15 calls over 2 days Zero customer service

Been a boost customer for over 15 years and I had a LGk22 phone that updated at night and would not turn back . Had iPhone 6 that I activated and was having no service issue and still as I write this.

Stayed on boost chat on it off all day and I’m talking from 8 am to 10 pm trying to issue resolved to no avail. Multiple people told me it was a tower being expanded after spending hours going through different steps on phone to resolve no service and no one said there was a tower issue while doing this.

Got hung up on multiple times when I called with my wife’s phone . Heard laughing in background when talking to some agents. Asking for supervisors was like asking for gold. Worst most unprofessional company now that T-Mobile has took over

I bought my phone in June and wanted to refund the phone and the service a few days later for personal reasons. When it took forever to get a refund after I kept calling and calling my phone manages to get a scratch on it so I decided to just keep it.

I told them to just cancel the refund and they said that they weren’t able to do it and they had canceled my service so I wasn’t able to get my $50 refund on my service that I didn’t even use so they got me out of my 50 dollars.

They suck I paid my bill my phone is saying no service I've been on the phone just waiting n waiting n soon as someone answer the call drops not once not twice but 3 times day suck ! I would not suggest going boost , im going to request my money back in store , n if not I'll take it as a loss but , im done with boost I do walmart to walmart n I take the 1 star back BOOST MOBILE CUSTOMER SERVICE HORRIBLE!!!!!!!!!!!!!!!!!

I bought my phone from boost mobile and even though I own the phone and I have been with them for over year they refuse to unlock the phone unless I pay for monthly service. This is not right. I should not have to continue service with them in order for my phone to be unlocked.

I am sure this is illegal. There customer service reps are rude. I am trying to donate my phone to a local police department for violent crime victims and it has to be unlocked.

My name is Tanya Rogers my account was suspended for no parent reason because I kept using my phone and I had unlimited talk and text I was on a $35 plan was unlimited talk and text and they said I've been using my phone too many times I don't see how that a problem if I had unlimited talk and text they will not give me a reason boost Mobile please call me at this number 929-378-4096

Since T-Mobile bouht Boost Mobile we havent had any service for 3 months, I have Contacted Boost Mobile way more than should have ovr last 3 months!!! Our Toer still isnt fixed (upgraded) I have very serious issues because of no service for 3 months, Corporate trid to call me, im sure when they if they recieved my message, I cant recieve or make calls with any success, for 3 months I cant get anywhere as all these people go off a script.

I have spent sooooo many hours on Chat, No one can help me. Its nothing to be transfored to another person, up to 5 people on one chat.

Absolutely the worst customer service I've ever had to deal with. Ever since they switched to the expanded network I've had to deal with constant incomplete or dropped calls, I'm unable to send or receive text messages, and I've had all around slower service.

I've contacted customer support numerous times over the last 8 months. We've updated my network, I've reset my APN and restarted my phone, they've gone through advanced troubleshooting techniques and never have been able to resolve any of their issues.

Anytime I try and follow their directions and disconnected from the chat have to start all over. Unreliable service and inept technicians.

Today August 28, 2022 I have witnessed the worst customer service of my history with boost mobile. The agent refused to let me talk with a manager, he kept going on about how he can’t give me an extension so I can make a phone call to set up medical appointment for my disability.

By the time I thought he was getting ready to let me talk with the manager, he shouted out that his supervisor agrees with him. I’m still confused about this whole situation and that effect I didn’t ask to speak to his supervisor, I requested for a manager.

After sitting on the phone for 25 minutes he finally decided that a manager will contact me within two or three hours for my phone calls (smd). I had told him that I’m scraping up money to pay for my phone bill this coming Friday, since my car accident,…

There was a man that was stalking me and I changed my phone number he went to a boost mobile location on Northfield Rd in Cleveland Ohio to try to get my phone number the employee who works there was going to give him my contact information this could have been dangerous for my life! This man is violent and dangerous I am relocating to get away from him this needs to be addressed by Management or the owner.

I went to purchase a new phone and changed my mind before the clerk finished adding everything up and it was too expensive and the sign said zero down for se iphone but I was paying 282.00 and I didn't want it he refused to give my money back and took 30 percent because I changed my mind and gave me back 199 I want the rest of my money I didn't leave the store with a phone yet he refused to give my refund

e back to day which I did and as soon as I enter the door she seemed to be very annoyed by me being there I think she was mad at her kid she was watching while she was working so I think she took it out on me but for being a customer for 8 years I am very unhappy with the way I was treated I. The store.

I went into boost mobile in woonsocket on Cumberland street and this black lady was working she says she was the manager which she wasn't I took my papper work in for acp program I had filled out at that boost store last month and he told me to come in a week before the first to apply to acp to my phone service I'm like ok so I go there today on August 27 at 530 545 pm and

I show the lady my papper and she says she needs to see my 3 digit code on my email which there isn't I showed her my email everything was there for her to put into the system and she is over there on her phone watch tik tok when I'm waiting for her her to look at my email and apply my acp to my cell phone she is like u need up load papper work to your phone which I told her no I don't because it states on my email…

representative was in my account doing things and cancelled my service

i tried boost but was not happy with service after 1 month. went to mint and signed up for new service. no problem till i got a notice that mint could not port my phone number. they needed the pin from boost.

i gave them the only pin i knew of but that was not the one required. i was told to call a store; i called three and no one knew what i was talking about. i was in two three way phone calls with boost and they would not give me the transfer pin unless they could call me.

i explained that mint had given me a new temp number and they could not call my on my old number because it was halfway between the two carriers. absolutely would not give out that pin. told me to go to store in person. lol that's a joke.

so now i lose the phone number i have had for 12 years, a business number…

I still waiting for my refund that your company never send it. I call to many times and your company do not want to send me the money and Im tired the lies that your employee keep saying I send you the phone back and

I was told they would refund me in 3 weeks and I still waiting callin evry week asking where is refund de refuse to send me a copy or the transation number and saying a should call my bank where the refund when the bank want proof the transsation that you r company claim ..

I want my money its going to be from march 2022 to august 2022 and still no refund your company said and they promise to do the refund and still did not recived please I want to speak with someone higher manager no superviser or little peoples that they ar not helping the situation .. this the way your…

This company are crooks and liars. I have tried to get my phone unlocked from their service several times and they have denied me every time. At first they said I had to have my phone active on their service for 1 year, despite being active for 9 months, they said that it had to be another full year because I had tried to switch (I had never cancelled my service, they cancelled it without my consent so that the year would start over.)

When I waited 14 months, and tried to switch, they told me I was not eligible and would have to wait another full year. I called several times and eventually they said they would unlock my phone. I waited over a week, called again, told me I wasn't eligible, then changed their mind and said it WAS unlocked. I called 4 times total, each time they said I…

my phone stopped working last week , I went into the boost location in D st in South Charleston WV. A lady that was working had all of her children in the store running around crazy was very very unprofessional and then she tells me she went ahead and placed my 64 g sd memory card into my new phone I purchased and

when I got home to find all the photos to upload because part of my job is taking photos and videos of the animals we save ECT for my organization,and she did not put the memory card in my new phone ... will not answer my calls when I call that store and she will not give back my SD card that's very urgent with alot of important photos videos and information on that memory card that she stole from me .

I need this resolved or I am gonna go to our attorney over this matter,…

I was considering switching from T-Mobile and I ordered 2 .99 SIM cards did not activate nor did I purchase any phones I have a bill for 5114 on two phones I don't own on two lines I did not activate and it says it's a suspended account all I did was download the app for boost one my name is Lynn Anderson my address is 2835 North Amidon avenue Wichita Kansas 672-04 please get rid of the bill I will not ever become a boost Mobile customer

I filed a complaint on one of your employees and her unprofessionalism and I have not heard anything from you guys about how this is going to be handled this is disgraceful her name is Jessica Gadson and she supposedly a district manager for boost mobile she's collecting people information in her cellphone we have still not heard from her or anyone else about what she is doing with our information and after talking to people that know her she is known for fraudulent behavior you should not have someone with that background gathering information this is crazy

I have been a Boost customer,over 8 years,since they first opened a store,Downtown Elizabeth,NJ. The phone Man’s customer service voice has been the same very annoying all these years. Recently, I tried to purchase a larger screen iPhone 11 from having had 2 iPhone SEs with Boost,Boost kept saying my method of payment turned down,when my Wells Fargo checking/debit had over 3000.

balance,then the other two visas with zero balances turned down,standard message to try another!

Finally,I bought another carriers iPhone 11 refurbished for under 200. I tried twice to cancel two prepayments of 30. Each on my Boost prepay for the 21st of each month but Boost charged my Amazon chase card twice,now in dispute.

As soon as I transferred my number to this new carrier,Boost stated no such account,no…

6/3/2022 after harassing calls from Boost to upgrade or else lose data and service. Purchased 2 phones. Apple iphone LIT which my daughter has not been able to use. We found that both my TCL20xe have previous owners/users. My phone is locked.

I can only make calls. 00 per month for unlimited. My daughter is impaired. This has been the worst experience high anxiety distress because of this phone usage. 00. Customer Service was bad. Melinda was rude and not helpful and judgemental.

I want a refund to go with a different phone service. R. Bradley

M. No bill is due as the phone is on autopay. Why???? My roommate and I went with boost because it receives service in a mobile home. Now what the hell are we supposed to do?

I purchased a phone and not 3 days later it began to overheat and became a fire health hazard.

Went to return and was only accused of overcharging but that was done kinda hohum, and nothing was offered by way of refund or return although well within the 7 day timeframe.

It didn’t go well and by the time I left I was indeed the bitter old bitch that Jocelyn, the customer service rep called me.

I simply want my money back. I am willing to make this a habit until this happens.

An employee of yours by the name of Jessica Gadson shows up at my home address at ten o'clock at night and said that in order to keep her job she has to sign 20 people up for a promotional tablet giveaway by her next work day and told me she needed 17 more signatures so I signed up and had four other people sign up too she assured us that we would have our tablet by the next morning which was Friday and

collected all of our information in her cellphone and we have not received anything she has not answered any messages or attempted to communicate with anyone of us this is completely unacceptable I have been working with boost for years and I have never experienced anything so unprofessional and I am not at all satisfied I believe boost can do better this employee is supposed to be a…