By far most pitiful experience of any service I have dealt with. Phone service sucks and customer service is worse. I have been on phone for 40 minutes simply to just get my account number. For this I am leaving your lousy service and returning to Verizon.
My phone number is +14325303860
They claim that your call will be answered in 30 seconds - THAT I would like to see. I called last night to clarify whether or not I owed a payment (as they had texted me did - interesting as I was on auto pay) and to change plans.
I was kept on hold for an hour - with brief interruptions to tell me to please continue holding. I finally was given a number to call to change plans, yet when I called it, I was told they were closed and to call back today.
I just tried calling and was told that I would be on hold less than 30 seconds. was on hold for around 12 minutes before I gave up. I was also told to call Mint, my prior carrier, because I was still their customer.
Mint quickly answered their phone and told me I had been switched over to Boost on Oct. 15, 2022. The phone number Boost…
My complaint stems from an insurance claim I made. I have been a customer for 20 years and finally discontinued my association due to terrible customer service. I filed a insurance claim on 11/3/2022 due to a no working phone.
I was told a replacement phone would be sent in 3 to 5 days.. 70 to use in buying a new phone at a local Boost Mobile store. I had an IPhone 7plus and went to a local store where I learned I could only get a low end Android phone.
I have paid insurance under the guise that if anything happened to my phone, I would get a replacement. Seven calls to the Likewize Insurance line resulted in no assistance at all. I asked for my issue to be escalated and was never contacted or allowed to speak with a manager or someone in corporate.
I finally gave up and changed…
the pservice options have chamged and are trash been a proud customer for years and now im changing services.
I’ve been trying to get my refund from boost mobile for 2 months now they keep giving me the run around false promises they have told me 4 times already that they will give me my refund and still waiting since September 26, 2022 today is November 22, 2022 I’m very unsatisfied with boost mobile service to your customers I want my money and I’m going to get it even if I have to hire a lawyer.
On oct 31st my account that was acp migration stopped working and after logging onto my boost it said I owed 30 dollars, now I've had my phone sense march and never paid a bill cause acp pays, after calling boost mobile I was informed that acp shut my services off however that was a lye an unauthorized rep from your company transferred my info to qlink and
set up a whole new number after calling boost back yet again they assured me that acp shut me off and that if I wanted I would have to re -apply to come back to boost ,, they blamed acp still after more leg work I discovered my number also had been making outgoing calls ,, I could go on and on but it seems that acp paid for my service and my service was not only transferred your company tries selling me my paid service for another 30…
On September 25 I did 2 payments by mistake so I cancel 1 and on October 15 they cancel my crevices so they told me I had to wait 72 hours for them to restore my crevices I told them I could wait so I pay again another 80 and no November the same issue they stop my crevice on the 15 and I pay again another 80 now they telling me I have to wait another 72 hour for my crevice to be restored they gave me a ticket number 1053128
Y’all fucking suck. Can’t ever get a hold of no one. Service is shitty. Phone has been pre used prior to me owning it and had problems. Nothing fucking load. Calls drop. Boost sucks dick
I originally was VIRGIN MOBILE, which was Sprint an had good service. Then Boost MOBILE took over Virgin MOBILE, then is when the nightmare began. No service, spotty service, people couldn't hear me. Then I found out it is now Dish what a joke!
Well the joke was on me, because no one tells u anything !!!!! I bought a $500 phone I can't use from Boost MOBILE!!!! I'm done with them!
2 months of my hot spot not connecting and it is still not working after ever thing boisterous had me do including a new phone that is doing the same as the 3 mo old phone. Haven't been reimbursed for it and it's been a nightmare
The woman that works at the Anderson store in Rock Hill SC os extremely rude. She constantly has attitude. I go in to pay my bill and she has very poor customer service skills. I was outside the store today and watched yet another dissatisfied customer walk out upset.
So upset he knocking the wet floor sign down.
No wonder why you only have 1 tiny, lonely star... Because you are a horrible company!!!! )!!! Then just to top it off... You hung up on me 4 times!! 4FREAKIN TIMES!! You are really the scum of the earth just to work there.
So yeah Boost Mobile doesn't even deserve 1 Star honestly. Oh and by the way Rosetta would be a great help also....
Good Afternoon, I'm writing this email in regard to my boost mobile account for phone number 917 224 5691.
For the months of September and October I've been over charged 140 dollars.
For the month of September I replaced my debit card with a new card and I thought the charge was for none payment or a fee for non payment.
For the month of October I received a placement phone because of a broken screen and saw the payment of 127 dollars thinking it was a charge for not receiving the phone in a timely matter and the payment will be refunded when the phone is received.
For the month of November I saw the 127 dollars payment again and decided to call customer service in regards to this 127 dollar monthly payment.
Upon speaking with the customer service representative I learned that my…
They are resetting my phone then putting a bunch of unnecessary apps on my phone. They shouldn't be able to do that and I don't want them to do that. It's very disturbing and while they're doing it I can't use my phone.
They need to stop it's making me very angry. Please stop, Beth Nelson
My complaint is I have been waiting a long time for a refund to my bank account. I ordered a phone and I returned it unopened. It has been returned since September 21 2022. I have called numerous times to get my refund only to be assigned 3 case numbers.
36 so I can leave Boostmobile. I have never waited so long for a refund. We are now in November
I got a text from Boost saying I had used 85% of data. Now how did that happen & why am I just being notified. I am on the cheapest plan because the Boost Salesperson said that was all I needed as I work from home and have wifi that I can use.
Also, I could not text back to Boost on my IPhone, which is VERY IRRITATING - no way to contact Boost directly - so much for a communication company. I will now have to find another Boost store as the one where I signed up has a salesman who has not had the covid-19 vaccine, nor has his family, and I am not going back there. Disgusted, Dr. Fallon
I was furious at being tricked and he didn't care. Lyndon Woodward 860 502 8859
On Sept 12, 2022 I first noticed a name unfamiliar to me was displaying with my cell number. I complained to customer svc 7 times in Sept as each time the rep said "they could resolve the issue and that name would be removed in 72 hrs.
" I spoke with 5 different svc reps and 2 different techs. I got hung up on twice when I started asking relevant questions about the 72 wait period. Everything I called I had to wait 72 hours for the network to resolve the issue.
It never got resolved in the month of September. It was eventually resolved in late October. So much for the 72 hour fix. Customer svc and tech support seemed to be clueless as to timely resolution of issues and they spend to much time with false plaititudes. Moreover, they don't listen.
I was also surprised that the reps rarely…
I am a new customer and very did satisfied with the outcome so I switched from metro PCs to boost because of the 99 cents promo.plus the 25 dollar plan falls in line with my budget better..well I've been charged for a plan change I did not authorize I reboosted one time for 15 and was told it was recurring..now being a single mom working part time is no room for overcharging.was told nothing could be done because it was made online..I didn't authorize anything now I'm without a phone which I need desperately thanks in parting Anitra Harris
I have had Boost for over 15 years. Right now I am so angry. Boost went into my phone and erased its app. Then when I tried to pay my bill on their new app, lucky I read the fibe print because if I would have paid it I would have been signed up for auto pay.
The box for auto pay is checked and you can't unchecked it. Tried to call their number to pay and they want to now charge over $3 to do it that way!!!! S. Will call during building hours Tom and try to pay, my phone is now cut off.
But if there is a fee I will be dropping my service. What a SHAM!!!!!
I’ve been on a family plan for the last 3 years, with two phones on it, and I’ve been a boost costumer for at least the last 6 years. This morning I used the online chat option to discontinue my family plan and separate the two lines, there was obviously a language barrier/ miscommunication because they completely canceled the entire phone number.
Now I just paid both phones bill two days ago. The person who had the second line was going to finish out the plan for this month and then switch companies. When I found out they completely shut everything off I called them and tried to restore the service I just paid for !
They turned the account back on but refused to turn the service on I just paid for! After putting me on hold numerous times and spinning me around for over an hr they…
Terrible wait times and customer service!
so now I switch to another carrier & no longer have your service..
They used my credit card without my permmetsion I want to cancel my account I cant get itouch with a real person to do this very very annoying @#
00 charges on my account that I don't understand. from 10/31. I can't find a number to call and talk with a representative. I was charged for services I did not use on 10/31 at 8:31 and 8:38 pm. The last time I used my phone that night was at dinner to send my son some pictures I took of him and that was at 6:14 and 6:38 pm.
00 charges that I did not make. When I typed in my question on the chat , the representative had the nerve to route me a computer specialist for an additional charge!! You've got to be kidding me. Right now you have my service interrupted, and you want to extort money from me before I get an answer!!
I want an explanation ASAP!! I guess it's time to get rid of Boost.
I am filing a complaint !
I was on my friends phone plan for 3 years, Boost Mobile told me I had to upgrade my phone, or my phone would stop working. I am on Social Security I need my Account number and my cell phone unlocked so Q-link can help me get my phone service hooked up. I have been without a phone for a month now.
Q Link has offered me free service and has sent me a q link Sims to put into my cell phone. Bring my cell phone to Q-link. customer service is refusing to give me my account number. I have been without a phone for a month now. My friends stopped their service with Boost Mobile. They refuse to help me !
So my friends bought me a upgraded Phone from Walmart, my new phone has the same number I had for the last 3 years. and still on my same phone number 509-432-9678 that…
Had no idea i was locked on metropcs network when i went to Boost Mobile, had no idea i had to go through att to access my voicemail, had no idea there wasnt any information for my number, had no idea my address says NULL, AND I DEFINITELY HAD NO IDEA BECAUSE I'M AFRICAN AMERICAN AND NOT HISPANIC I'D BE DISMISSED IN SUCH A WAY I FELT DISGUSTED WHEN I LEFT BOOST MOBILE, FOUND ME QN ATTORNEY, NOT ONLY ARE SOME OF YOUR EMPLOYEES ARE RACIST , BOOST MOBILE IS FRAUDULENT
A boost customer used my credit card to pay their bill and refused to give back my $134.38
My Sim card & phone cover cost up to $50 and I purchase it from Boost Mobile online but the staff from the Boost Mobile store would not return it to me. I am very disappointed and upset.
My name is Gregory Robinson and I have been a Boost Mobile customer for several months, my Boost Mobile phone number is 646-665-0880 but I am seriously thinking twice about this predicament after visiting the Boost Mobile store on 211 East 116th Street, New York, NY 10029, phone number is (917) 261-4443. I visit the store Saturday 10/08/22 around 12 pm (On Store camera) to transfer my T-Mobile phone over to Boost Mobile, therefore, I would be dealing with one company instead of two. Especially after reviewing the online promotion for $25 per month billing with unlimited services. I was very interested in…
I asked for screen protector for my iPhone 11 and she gave me the wrong one and already put it on and still charged me for it and wouldn’t give me a refund and she was being really rude since I walked in and then her bf was trying to fight me
My service sucks if its not connected to the internet.. So I let their representative know on the chat and she disconnected my service completely and now they can’t figure out how to turn it back on.!
Worst service I’ve ever had been a headache trying to get ahold of anyone they take my money out for my new phone send the phone then refund me my money then take it out AGAIN 24 hrs later called to cancel my service cause I’m just over how boost handles things can’t figure out how to return this useless phone and get my money back
I was pressured into a iPhone se because the store was out of iPhone 11 an the district manager jaylen s told me the accessories were free with phone. What should have been 85 dollar total for switching to boost and activation fee turned into 153 dollars.
He didn't give me receipt so next day I went there to get receipt and tried returning phone for another phone of equal value and the employee Steven was rude an lazy and didn't know how to do anything an said he's not authorized to do returns or exchanges. The manager was contacted and because I said I felt pressured into the purchase he got mad and told him no were not doing a return he's stuck with phone he got.
He stole 75 dollars from me and I'm to the point I want to change carriers after this. Unprofessional an he's more worried…
Non-working accessory! Manager for Columbia, Pa. Boost mobile. Wrongfully sold a product to me. Stating it was a quick charging cord. Was told 15 minute charge! After 4 hours and still only 80% I decided to return the next day. Manager was not working.
Another employee stated you can't return accessories. He asked if it worked I said yes but no. Told him that it was sold to me to charge and a period of 15 minutes and it does not. All he did was plug the device in it started charging so he claimed at work.
This store needs to be managed properly and Employees need to be trained better! Especially the Manager (Milagros Waters) (Josh Velazquez)
when i signed up they were supposed to xfer my number to my Samsung Galaxy. After four days of visiting the store, hours every day calling them, even the store manager calling them, and they could not find my info even though he had it right on his screen.
They could never find my acct number and never get the phone to work. I bought a new phone, even tho my previous phone was new and should have worked. the service was horrible and would go in and out, picture msgs with small file size took a long time with five bars, so i called them to get a xfer pin to leave boost, they have two divisions "legacy" and
"core" (new), neither one could find my acct number, i went to the store mgr, who is still trying to help me... over 20 hrs of my life.. horrible customer service, horrible systems,…
I have had the worst service from your company been waiting a whole week for my phone to be removed from the lost or stolen department. I did actually have finally a rep give me a case# but nobody still has even acted on this case# or anything.
No one is helping me fix this issue and nobody it seems like even cares about the customer or the money that we spend each time with your company. I have a phone since Oct 10,2022 that i cant even use and that is sad to me
Hi, my stepson Rich Petrillo stopped into your boost store at 7 e broad st Burlington nj 08016. He broke his existing phone a samsung A21 and brought in his older samsung A 20 phone to have the sim card upgraded to be able to use the older phone.
The male rep told him around 1PM today that the A20 does not have a sim card. He had to leave the store. He brought the phone here and we found the sim card in the phone. My wife had her sim card upgraded some months back on her A20 at a nice store in Hamilton NJ which is no longer there.
I called the E Broad st store around 6pm and and explained everything to a nice young lady who said she would be glad to help our son tomorrow after 3 PM. Unfortunately since he needed a phonefor work he went over to Walmart to get the new sim card. My wife and…
I purchased service for my teenager for an existing iphone we own. I was sent the wrong SIM card by Boost. I contacted customer service using the number in the package they sent with the SIM Card and they couldn't find my order or account.
I gave them the account number, the phone number they issued, and my email I used to purchase the service. They couldn't find my order or account and said that this must have come through their new network and their systems don't speak to each other so they couldn't help me.
They gave me another number to call. I waited on hold to find out it was not a customer service number. It was the phone insurance company and they didn't have the customer service number. I have tried calling back and there were long hold times and I couldn't wait anymore due to…
its crap
I bought a very nice phone today at the Boost Mobile store near my home. I was in the store for three hours because the representative could not get the phone working. She could not successfully get a release from my former phone carrier, so the request was marked PENDING.
I finally had to leave the store, and the rep promised to "keep" working on getting the phone Working. I am sure she left and locked door and went home. Oh, she called her Bosses and seemed to be trying, but she was instructed to cancel out order and resubmit which evidently could not be done.
So, it is 11:59 pm tonight and I still do not have phone service! I am still hoping for a nice Boost relationship but need service immediately! and would like some compensation from Boost, since the phone was 100 and the monthly…
I've called several times today to get my lines back to a family plain and was told in store I would be charged again when I just paid my bill I call 611 several times to speak to a supervisor and I was told hold on still on hold and no one still haven't spoken with me I been on hold over 30 minutes after the 3rd phone call customer service is horrible on the phone and in store if it isn't about money don't seem like they want to help
I to your store at 800 s. Kedzie to get a government phone and was charged $230 dollars when I found out the same night and took the phone and asked for a refund I only got $145 dollars back and the store sign me up for a $50 a month plan $7 a month insurance none of which I ask for so I made a audio recording of my conversation as my proof of being ripped off by your store
Online I purchased a Sim Card that was supposed to compatoble, but wasn't. They refused to allow me to return it, or recieve credit for it. Now they are about to be charged with fraud because I've never had service with them and they have debited my account for service charges.
They are incompetent and cannot be trusted with bank account info.
Unethical liars! Use 2 cans and a string…you’ve been warmed!
The service was horrible. I called to get set up on a cheaper plan and they disconnected me. It’s time to launch an official complaint with the BBB and AG’s office. Ridiculous and illegal. It appears that the low rating of Boost Mobile is due to customers getting ripped off.
I bought a phone out right from a Boost Mobile store to use until I got my government SIM card. Once it came in I was going to use that phone with the SIM card. I was never told phones are locked nor that even if you buy a phone out right that you will still have to wait 12 months before the phone could be unlocked.
Now I have been talking to your customer representative for over a week now and with each one I have been lied to and given false information starting with wrong phone numbers wrong information I was even sent to a Boost store for a refund that your supervisor assured me I would be able to pick up. How would you like for someone to do the same thing to your loved one that has been done to me for over a week.
If a person buys a phone out right it should not be locked period,…
I purchased an IPhone se and it's not what was promised to me... I Wanted to exchange the phone for another free phone when I switched from Metro pcs. It's ridiculous that I can't get any help after giving my money to Boost..
This is very disappointing to me because I haven't been able to use the phone for my job..
The customer service is horrible the worst experience I have ever had to encounter. I have been a loyal customer since 2003 only having a total of two numbers the entire almost 20 years. I have never had such hostile experience has I had with a supervisor who took my call.
I am very disappoint in the way I was treated and my questions and concerns where not address but yet insulted. I am currently looking for another phone company I can switch to as this very moment.
However, I choose to follow this complaint all the way to the top so prevent another loyal customer from having to experience such rudeness. The supervisor I spoke provided his first name which is Gabriel yet, when I requested a customer ID number or last name to add to my email I was told by Gabriel that it is against…
Boost mobil customer for 10 years. Recently went to the Wilmington, Ohio store for a new phone. Was sold a defective one. Went back same day and they refused me any kind of help because the employee who sold it to me was from the Washington CH, OH store.
So I'm stuck with a phone that crashes any app after 10 seconds or so, and now my unlimited data I pay for is limited? Trash way to treat customers.... Employee was extremely rude when I went and asked for help with the phone also.
" Completely refused to talk to me after that and went and hid in the back stock room....
Service was slow and beyond exceptble so I called customer service to get help. Data speeds were so slow n had to rewind videos in 144 quality no less n use more data just to get through a video. Customer service n supervisor said to bad we won't help unless you buy more data.
Boost has went downhill since it was bought. And after 15 years of being with boost mobile nah I'm done asap ...