Myservice was suspended, and I don't know why. I gave this phone to my nine year grandson. I have been a loyal customer, and I have done everything honest and faithful. I left boost because my calls kept dropping. I gave this phone to my grandson.
I have been calling to see what happened, but no one is telling me what happened. I wanted to restart the plan, but I don't know what to do.
I called and cancelled my service and still got charged for the account after calling several times waited on hold for over an hour got hung up on three times after being on hold. I was supposed to get a prorated refund and not supposed to get charge which I still did Disputed Summary Initiated Date: 01/20/2023 Account: BankAmericard Platinum Plus Mastercard - 2916 Reason: I did not receive the merchandise or services that I ordered Merchant Name: BOOST MOBILE Dispute Amount: $35.00
On Jan. 16,2023 and made my monthly payment of $35. Next dat went to use my phone and it did not work. I go to the nearest boost mobile store and first the associate was no help all she told me was my account did not exist which caught me by surprise because I been a Boost customer since 2014 and never had an issue.
17,2023 paying another $25 and still have no phone service so I go back to the boost store and the associate now sees my account and both payments I made with my same number and she can not get my phone service. So I called costumer care and after being on the phone for all but an hour the lady says we have it all taken care of and my phone service would be restored in about 2 hours.
Here is an ID # 1162061 this was 7:30 pm yesterday and still today at 5:am I am still without…
I bought a phone from Boost mobile but decided to switch carriers due to coverage issues. I was not allowed to unlock the device from Boost, which made the phone useless.
I called boost mobile on 01/09/2023 to port out number 813-900-6835 and to get phone unlocked to switch to spectrum mobile and was informed that phone was unlocked and number was released, given account number and transfer pen called back on 01/13/2023 and was informed that phone was not unlocked due to only having iPhone SE since 06/2023 that I would need to have phone for a year before boost mobile would unlock phone.
And that I could transfer phone number back to boost mobile due to number linked to my job.. I was then informed to go online to make a new account which I did and nothing… boost mobile rep informed my that spectrum has not release number but when I call spectrum it shows number was released..
everytime I call it’s a different story I’ve been without a phone almost 2 week…
Been going rounds with boost mobile about the data on my account since January 12th 2023 and no one on the phone not even the "supervisor" could really help they just wanted to agrue with my and the supervisor basically called me a liar and that I didn't know hiw the phones on my account were being used I've been with boost for 6 years and never had a problem till now and the phone on my account still isn't working right because of the data
On Jan 9th I called boost mobile and spoke to someone about being a loyal customer paying my bill on time. Well this time money wouldn't hit my account until the 20th so I asked the guy if I could pay my bill on the 20th..
he said yes we can do that for you so he said he also would change all my payments to be paid on the 20th for now on. Well today I called boost mobile back cause they shut off my service and the lady that I talked to said that boost doesn't offer that service and that the only way to get my phone back on is to pay the amount.
I asked her how can I one person tell me one thing and say that everything was taken care of then her tell me different. All she kept repeating was boost is a pay as you go and there are no extensions.
Then I asked to speak to her manager and all…
I've been trying to get a replacement phone for 3 weeks and I was told I was lying about having insurance. I've never been called a liar by anyone before today. I got so upset I thought I was going to have a heart attack.
I've been getting nothing but excuses the whole time. I can't handle being treated like this so please help me. Supervisor have lied to me and no one will help me. Please believe I have a serious heart attack please help me.
This is my third time going into boost mobile in Clarksville pike 37208 area code upon arrival I seen and employee smoking in front of the store i decided to go on anyway but as I walk by the employee she smells like weed I go in the store she comes in eyes ride and ask me if I needed help then starts talking to her bf or family member for a while so
I left and I came back a week later it’s the same girl this time she was on her phone didn’t even greet me and she’s talking so loud and anxious I asked about switching my service she completely ignored me I left third time I came up there for a charger she’s outside smoking weed again and I’m so tired of dealing with that I got her name this time her name is shantelle Greer please get rid of her or I will have to bbb to file a complaint…
I had an associate take care of me yesterday. She was very rude . I hung up , asked to speak to a manager she just placed me on hold no one ever answered . Last night I got nothing but on going messages at 2:26 am 26 times.
Today I log on the website says my account has been moved . She refused to change my plan after disconnected. On website it says u can .
DO NOT USE BOOST MOBILE!! I have never filed a complaint against a company, but I hope to spare other potential customers the frustration and stress I have experienced as a result of Boost Mobile’s incompetent (perhaps fraudulent) service. I have spent the last 13 days - including more than 10 hours on the phone and 3 hours using the on-line chat - trying to get my phone re-activated without success.
Almost 2 weeks (and countless lies and empty promises), I still have no phone service. Boost management acknowledges there is a $43 credit on my account (I am $43 ahead on payments), yet they have not restored my phone service.
” But supervisors cannot provide details when I ask probing questions. Multiple times, I have been put on hold for 45 minutes only to be ‘disconnected’ before I am…
DO NOT USE BOOST MOBILE!! I have never filed a complaint against a company, but I hope to spare other potential customers the frustration and stress I have experienced as a result of Boost Mobile’s incompetent (perhaps fraudulent) service. I have spent the last 13 days - including more than 10 hours on the phone and 3 hours using the on-line chat - trying to get my phone re-activated without success.
Almost 2 weeks (and countless lies and empty promises), I still have no phone service. Boost management acknowledges there is a $43 credit on my account (I am $43 ahead on payments), yet they have not restored my phone service.
” But supervisors cannot provide details when I ask probing questions. Multiple times, I have been put on hold for 45 minutes only to be ‘disconnected’ before I am…
If I could give -5 stars I’d, the worst company of all time they just steal peoples money. Paying $50 a month and it’s not even lasting 10-15 days, I swear to god fuck boost mobile.
Very poor operations.aways put on hold problem never fix.still slow net no access app on device due to boost mobile change net work with out consent .would not allow code to release customers phone number to leave boost mobile .
I have a A32 5G samsung galaxy, i have contacted boost mobile customer several time's, and the operator keeps telling me the phone unlocked the phone is not unlocked. so now its asking for a PUK code, i don't see boost giving one why are they doing this after I paid for this phone I don't know what the technical problem is, maybe they need to hit the right button MY PHONE IS NETWORK LOCKED that is boost mobile I don't know why but
if it is a technical issue you need to get it fixed like 3 months ago. thanks
Boost is not compatible with any of my 3 phones, and they promise a refund but never issue it. i paid $100 for their yearly plan and have been attempting to get a refund since early November 2022 , 2 months, now
I was trying to change my provider with a government provider since I'm a low income senior with a no cost plan. & was replace with celery 5h because Stylo pulled from the builder no longer exists,a talked to several reps from boost in a matter of two months they both wrote up to times a ticket to resolve my issue & I could never get my problems resolved.
I had to move on & had to purchase another phone with a lot of hardship that was un-necessary if my phone would of been unlocked. I decided to submit to BBB to compliant so no one else has to under go my problem.
I bought a link-zone 2 mobile hotspot with 2gig service plan online. When i got it in the mail i tried to set it up following all the directions, but they have sent a SiM card that is not compatible with the device.
Sadly I have called customer service who said they would call back within sixteen hours that was almost three days ago and I have heard nothing back. I went to the store in Jeffersonville, IN today and the guy told me that he had no idea how to fix it and no clue as to what I should do or needed to do to get it fixed. REALLY?
I am so mad, I think im going to cancel my phone and try to get a refund for the hotspot, because I see online in many differrent forums there are a VERY LARGE NUMBER of consumers who have the same issue and not one of them has been able to get it resolved…
BOOST STOLE MY MONEY AND LIE. FRAUD. On 1-6-23 I called to try to add data a SUPERVISOR told Me I need to pay up to $15 for 5gb. I paid the rep ACT LIKE he was manueling entering the info for about 10min told me to restart My phone.
HE LIE he DEBIT My card and then I was told TO BAD Your account can not add data AFTER I PAID. THIS IS THEIF AND IM GIVING THIS TO MY LAWYER AND TELL CINCINNATI CHANNEL 9 I TEAM ON BOOST
I've been with Boost for 12 years, I have a family plan with 3 lines.
However; I need to replace 2 of the phones (one go ran over and the other you can't read the screen) so I waited til my bill was due to call customer service because if I couldn't get a deal for 2 new phones I was going to switch providers. I called and explained my situation and ask if I could get a deal on 2 new phones.
99 each so I placed a order and then i was being transferred to speak to someone else but got disconnected. I called back and repeated the whole process over and over again for 3 hours with the same results of getting disconnected after giving my debit, shipping and contact info, I was told that my order was placed and
i was paying an extra $12 for next day shipping and again was disconnected. A…
Worst customer service in the world. RUN don't walk away from Boost. All I wanted is my acct number so I could change providers. Chat says they don't have access to it since it is "sensitive" called a phone number they provided.
Waiting on hold almost 50 minutes, a guy answered and when I asked for my acct number. he refused to say another word for the entire next hour. Needless to say, I turned into a Karen and told him he was an ahole.
Absolutely the worst customer service anywhere that I have experienced in my 60 years. I also spent almost 9 hours on chat and making not one but 2 round trips to the boost store because they changed something overnight on 12/31/22 to 1/1/23.
and we had no cell service. They tried to say it was our internet provider which was BS. sent us to the store…
The new phones were overpriced and fully billed from the 19th of month and then again on 1st. The internet keeps going down and bills are auto deduct from account. This is bullshit!!!
deals. they did not honor there deal. They falsely advertise deals they do not honor. from these liars.
hacked into my Bussiness account tried to get money out to get it wired to them denied tied to get money out of my Checking account Denied. The service person that I bought phn from In Riverdale. GA Highway 85 did something to my phn it's been acting very crazy all of the sudden. com.
I don't have a good service even with a 5g in my house i can't even answer my phone calls sometimes and even with 5g it says searching for service i being with y'all for many years what's going on please fix this problem i don't want to switch to another company.thank you
I have boost mobile over 15 years . Today 12/29/22 My phone was turned off over the boost saying something about my account. I never heard of this before. If ai had a known this I would have been changed providers. I am so upset.
I use my phone to clock in and out of work. I use my phone to call the hotel for. The customers. I don't answer spam. i really won't to scream my phone number is 216 325 2426 pin 9835.
How can I show a image and phone is suspended?
When I went to set up my phone plan the man scammed me and lied to me and got me to sign up with them without telling me certain important details. He also told me my phone could be transferred amd it cannot.
He also had me buy an iPhone for my son and he said I could take that phone to any carrier. I found out after i cant do that til I keep boost for 12 months. I don't get service or internet 50 percent the time.
I don't get calls amd I don't get texts.
I need some to answer the call . I’ve been paying for services for more than a year be able to call Canada in Europe and the services if not been given too me. J am very disappointed
I called boost mobile last night to get a transfer pin because i am trying to switch to my new phone. I was on hold for 2 HOURS! So i eventually hung up after giving all my info to a couple of non english reps.
I called back again this morning just to be hung up on after being told to hold on. As well as being on hold again right now constantly being transferred to rep after rep THAT KEEP TELLING ME THAT they have to transfer me to another dept.
I AM SO ANGRY right now and never went through terrible customer service like this!!!! I still dont have my transfer pin and im still on hold!
Had me on hold for an hour and ignored my question and hung up on me
I called boost mobile to have my service transferred to Xfinity. I was on hold for 30 minutes, when Lexi answered. I told her what I needed help with and she said she had to transfer me to another department.
A recorded voice stated that the call couldn't go through and disconnected. I called again, on hold for another 20 minutes and Lexi answered again, pretended she couldn't hear me! I called back again and talked to a man who transferred me to Anna.
She put me on hold again (I'm on hold with her now). She was the first person to tell me I needed a 'transfer' pin. So far, I've been on hold for two hours. Started a chat with boost and was given the inner 833-502-6678.
Called and after another 15 minutes someone answered and said he had to transfer me again. My sister called the 'see…
I returned a new phone and it was received by Boost on 12/1/22. We were told that the refund of 768 dollars would be refunded to my account within 7 to 14 business days. It has now been 18 business days and “Kevin” said that the 14 day clock restarted when we called on December 16 to ask where our refund was.
Now they say it won’t be until January 5,2023. We may never get our money back
Bought their $100 yearly plan after the local Boost store assured me in person it would work with my phone. During activation the site said it was NOT compatible with the phone. Asked customer service for a refund. They promised a refund in 72 hours.
Called 4 days later, and same story, another 72 hours. Called third time, 20 minutes on phone with customer service, still no refund.
I wanted to change my plan. My bill was due on December 18, 2022. My plan was suspended on December 17, 2022. I was told I had to make the payment than change the plan. If my phone wasn't suspended on the wrong date I would've been able to change my plan.
#2 I was disconnected with no call back twice. The operators were checking for the text that was sent to my phone by boost mobile. So I made the payment however I was told my new plan wouldn't go into effect until the next payment.
I wanted the change for this payment going forward. This is very frustrating. Your service is not customer friendly, and we shouldn't have to be inconvience when you make mistakes. On top of that to be rude and disconnect. I will be looking for another phone carrier if this happens again.
And I will tell…
My daughter purchased a phone and plan on Black Friday. delivered. it took me forever to get a breathing agent on the line. Four weeks later the resolution dept. let me know that they would refund the purchase. That is not acceptable because she purchased at a great discount on Black Friday.
She womt get that deal today. She will never purchase from boost again and I am seriously contemplating changing my current service as I have boost. Will not recommend boost ever again and will caution others.
I purchased a boost mobile cell phone for $215.45 and UPS #1Z52A2590306767535 has lost the product and I now have to wait until UPS get back to Boost Mobile before I can get my product this is THEFT BY DECEPTION I was lied to don't have my product and out $215.45 that I will dispute with my credit card company. Boost mobile not willing to do anything to help but they have the money.
I recently opened a phone line with Boost mobile. Transferred my phone line from T-Mobile. 00 dollar line.
However, when asked about the line the gentleman said the deal was over. Suggested the gentleman to bring down the advertisement then. While browsing the internet, I realized the deal was not over. Called the customer service number provided on the website.
Was on hold for a good 30 minutes. When finally got an agent and explained the situation, agent suggested to provide a new email address and he would be able to switch the plan. After a while of being on the phone an several holds we got disconnected.
I was able to call back but this time got a different agent. Explained all over again the situation and still got no success. Asked to speak to a supervisor they all sounded…
BOOST MOBILE WILL NOT UNLOCK MY PHONE, BECAUSE IT SEEMS TOO DIFFICULT FOR THEM TO! Bought a phone from them in Scranton Pa. It has been sheer HELL then and now. The rep who sold me the phone, Tyler, not only sent me home that day with a phone AND no service, after I spent $129 + for phone and $57 plus all the taxes, but went home to find she CHANGED ALL my passwords, ALL, email, google, etc.
All the PINS everything that I had to change back because that night my phone kept ringing AND restarting itself and I was signed up for all the silly apps. That's right, crazy but true. I am 74 and cannot afford this price for nonsense.
NOW, that I am switching carriers for something more sensible for me, they said they cannot unlock phone, and this is because it seems TOO DIFFICULT to do. John at…
Hello im jason johnson my boost num is 352 664 9187 my number got suspended after the fact that I pay my bill and you people took my money and lied on top of that saying that my service will be reinstated and he has never read it in my service and I don't have my refund either all because of spams that is my fault well I'm going to be in the process I'm getting me my attorney and firing a lawsuit you guys are very unprofessional and I would not recommend Boost Mobile to anyone
Please help Read screenshot
We recently had to replace our LG k51 my wife's phone,this screen is blacked out my phone is blacking out also I filed a claim on both phones my wife got her replacement phone the LG stylo6 which is a terrible phone my replacement phone has yet to be sent and they won't help me get my replacement phone when my wife took her phone to get it activated she was told LG no longer makes phones in just need to get a reliable phone because I use it for work can we get a better phone as a replacement phone?
The last few months Boost says I’ve ran out of data and then puts me in a timeout mode like a child lol. I don’t believe I use that much data, especially since my data just started again yesterday and it’s already saying I’m almost out again. If you want to raise the rates then raise them, however leave my data alone or I will go elsewhere.
My phone provider experience with boost has been very unpleasant at earnest of times. Where things regarding my services can not be explain like the phone having service when both the wifi is off and the data service is turned off as well at same times..
Yet I am still able to have service even make a call. Two now after paying my service current data still has not been sped up. I believe they've actually slowed it down much vigorously. I have had issie I had to also report to FCC such as my phone possibly being jail broken.
It may sound a bit absurd but these things have been persistent and questionable. This is a new phone and not very old. Please help my experience become much more pleasant with this service provider as I do not wish to terminate or relationships as I have been a…
My name is Scott McGuire I'm a boost customer who had his account suspended. Boost mobile fraud department aledges I violated policy for excessive use. Although my usage shows other wise. I have made over a dozen calls, emails, to have my service unsuspended.
Ive gotten no were, it took me 3 days just to find out why my account was suspented. The last instruction i was given was to email direct tv escalating cell phone service!!! WTH. Ive been a boost customer for over 3 years and this is my business number im a FEMA Contractor who has been deployed to the recent storms in the midwest.
My rate i charge when deployed by PHONE EXCEEDS YOUR USAGE CHARGES It's not just left me with no phone but no answers either. I will be filing a formal complaint with the better business bureau, FCC, and…
There’s a Boost One app that I’m trying to activate but I keep getting an error message saying: Thank you for being a loyal Boost subscriber! At this time, your account is not supported. but my daughter had no problem activating it on her phone.
I called Boost multiple times and advised and they keep telling me I need another SIM card but my daughter didn’t have to get another one and besides we both got new ones for 5g earlier this year. Every rep I talked to hung up in my face.
Me and my daughter have the same phone and have had them for years as well as being loyal customers of Boost. I’m really over your unprofessional customer service reps and getting ready to switch companies. YOUR CUSTOMER SERVICE IS DESPICABLE!!!!!!!!
I WILL NEVER recommend you guys to anyone!!!
THIS COMPANY IS THE ABSOLUTE WORSE WHEN IT COMES TO CUSTOMER SERVICE!!!!! THE SIGNAL IS JUST AS BAD!!!!!
The service is always down no signal phone freezes ever other day. I can never use my message app or make calls. I have been a customer for years and have had these same problems. When you call or go by the store for help they always say you need another phone which is bs.
If I had any money I would switch services immediately. Do not get service here unless you have money to waste
Can not help out with a missing payment making me the customer looking like I don't know what I am talking about but yet I the customer made a payment way before my phone bill is due and then not seeing it on your account balance for your next month payment and they don't want to do anything about it keep giving you the run around about it
Good afternoon, I purchased a new device on 11/25. Since then, my device constantly restarts as if it's not picking up the service. It drops calls, and restarts automatically. I've updated the phone and manually restarted it to see if that helps and it's still doing the same thing.
I spent a lot of money on this phone and I can't afford to lose it, it's unfair to shave no refund or exchanges in your stores with no guarantee that the phones even work. I'm a mother of 5 kids and I can't afford to have money stolen from me for a faulty device.
My name is Michael prather I'm a boost customer for a long time I have recently been unemployed lost my job and applied for a key link firm because my boost phone is being turned off my phone was eligible to be unlocked contacted customer support to get my phone unlocked so I can put my q Link card in my phone and have it a phone through a dozen or better conversations I got nowhere on my phone still not unlocked the carrier lock is still in place so
I called again and I asked you like if I could transfer my services to boost Mobile for the APC and they said yes I called boost Mobile to get it done and after five or six phone calls I was told that David Hanley I still have no fun many days later I've had multiple calls trying to do both either to get the number transferred to boost…