Boost Mobile

22 I purchased a new phone and changed my carrier to Consumer Cellular. The sales person told me that Boost services would be cancelled. I than received a bill from Chase for my Boost Mobile. 22 and spoke to representative Ann, she told me Boost was cancelled and not to pay the bill. Ref#I-218-469-2330.

Now I am getting donning texts from Chase with interest and late fees applied to my balance. I would NEVER recommend Boost as a mobile carrier. have now been on hold with Chase for 40 minutes, all because Boost is a miserable company including their representatives!

the service was nice, very helpful but my complaint is on boost mobile it self when they change the towers to 5g now I got to change my phone and get it activated and it cost a lot of money that I don't have I don't understand why and I'm forced to buy a new phone hopefully before my phone stops working again and when i had 250 dollars off it still was a scam for more money how do i fix this please

I just called the Boost mobile store on Milan Ave in Sandusky ohio 6 or 7 times and on the last time I called a man picked up and I said " Yes I have a quick question" and he replied "WELL HANG ON!" and HUNG UP on me can someone help me

Customer Service is the worst I've ever encountered!!! As a brand new customer, I contacted Tech support to obtain answers to questions.

First spoke with Miguel who refused to identify his department when he answered. When requested repeatedly to transfer me to a supervisor and left me on hold for 27 minutes never returned to the line. His command of English was poor as was his attitude. 2nd try.

Almost inaudible voice still wouldn't address the issue for which he left me on hold never to return. Seriously, is there any professionals employed there?? If so, where are they hidden. While I truly like the phone, I will return it immediately!!

Hello. My name is Viola Thomas. I just received my new sim card for my phone from boost and I called the number listed on the package for a representative to activate my phone. I have a Galaxy S9. The representative walked me through the steps to get the new card activated. Once activated, the card did not work in my phone and now I am without a phone. She stated she cannot reactivate my original SIM card. When I asked to speak with a supervisor or technical support, she hung up the phone. I am not without a phone. I need my phone. I asked to speak with a supervisor who asked me to purchase a new phone, Why? A boost representative shut my phone down. Why must I pay for a new phne? Just sent me a SIM card that will work in my phone. I

I trust Boost. I called as soon as I received the new…

I ordered a Dish Celero phone with a year of service from them for $280. I was told I qualified for the year of service even though I was an existing customer. Once I got the phone and activated it, they told me I couldn't get the year of service because I was an existing customer.

They have even admitted that they told me I qualified before I ordered it. They refuse to make it right.

For five weeks now I've been asking for my refund of $50 for the service I never get to use our return your phone back on January 5th after I bought it on the 4th and you guys refuse to get my money back and it's been 5 weeks now I will be filing lawsuit against you guys for legal action

Went to boost mobile store in Foley Al will never go back there again the black woman who worked there seen us at 7:30 pm pull up she locked the door on purpose and went to dollar tree next door she stayed gone a few minutes my friend went to dollar tree she was telling the workers she hopes we don't come in there very rude person and not friendly.

She should not be working for you. Need to get rid of her. There are others that want go back either because of her. Make you want to find another phone service been a loyal customer for a long time.

Boost Mobile stole money from me by charging me for a family plan but canceled the second number.

Oh my!!!!! My complaint, my complaints, which day which, department, customer service, Management? You pick & I'll pick any day from last week, an hour I was waiting or complaining, and getting nothing done, but, losing money and RESPECT for these folks/fools, arugh!!!

I told them, Management, as long as I'm wasting my time with them, I'm spending the same time telling everyone that they might not have been SCREWED OVER BY BOOST BUT THEY'RE GONNA GET TO YOU, I JUST HOPE YOU GET A HAPPY MEAL BEFORE THEY SCREW YOU OUT OF YOUR HARD EARNED MONEY AND STILL LEFT YOU WITHOUT A PHONE!!!!!

Bought a Samsung Galaxay AO2s phone from Boost Mobile on Decembe 31, 2021. Have been unable to activate the phone since receiving it on approximately January 7, 2022. There is a history of any contacts and talks with technicians, none of whom have been able to resolve an activation problem. For talks have been been initiated and no one has resolved the main issue of activation of this phone. Many long talks have taken place with no resolution even tho activation was promised. I want to return the phone to Boost Mobile, cancel my purchase and cancel the auto-payments I had authorized.

I need an address to return the phone. I need to find out how to cancel the entire transaction. I need to speak with a person who can assist me. I need to recieve a call from a Boost Representative who can…

I have been a boost customer on and off for years. My telephone number originated with Boost. I ported my number back from Metro T Mobile in June 2021. On Thursday January 20 my service stopped working. I have spent COUNTLESS hours on the phone with support and in the stores for a week now trying to figure out why.

A few days ago I was finally told that some how my telephone number had been ported to Metro T Mobile. I did not request a port. After another day went by they were able to tell me that when we ported my number in June that something went wrong.

SO my phone worked fine for all these months but now it doesn't? I have been on the phone with Metro reps who have tried to help me resolve this issue more than anyone with Boost. My phone number is now in a floating status?

Last…

They stole money off my account, every since I've joined up with them I get nothing but constant scam and spam calls, their customer service reps are a joke! You can never get a superviso or manager on the phone or in person.

My phone number is linked to some guy named Brian Williams, who totally ran this number in the ground so I'm getting an overflow of his FRAUDULANT BULSHIT, with people calling looking for him. I pay for unlimited, amor two weeks before my bill is due it starts running slow, after I get a message saying that I've used up my days allotment?!

I want to file a class action law suit on them. And as soon as I have more time, to put into it, I'm going to call a lawyer because they're not trying to, do anything about paying me my money that their bitch ass employees stole…

Service was poor. They act like they didn’t know the function of the phone. I gave the code that was given to me from them and they couldn’t put it in the phone. Mannheim and Washington. They told me to go to a specialist. Unacceptable!!!!

Cant see my payment history and they wont sent it.

I had been a Virgin Mobile customer with two phone numbers for many years and was transferred to Boost Mobile on a pay-lo plan. Recently I was informed that I needed to upgrade my phones. #443-373-1185 and 443-373-7033. I ordered two new flip phones from Boost off of the website Order ID: ek-bepp-970302177 on 11/23/2021 and Order ID: ek-bepp-970626420 on 11/29/2021.

I waited to activate them until December. After trying to activate online and making numerous calls to customer service and repeating many times, that my phones were not activated - I was told I needed to go to a store.

I went to the Salisbury, Maryland store on December 27 and was charged $35 to activate my phones and then was told I had to wait 24-48 hours for activation. They never were activated and I could not make or…

I pay my daughter's phone bill sometimes using my debit card it states on the website do you want to keep your card on the account for reacuring payment's? I said no but Boost mobile has pulled $50.00 from my debit card which was not authorized.

I want even give boost mobile a 1 star rating. The customer service socks they are rude and the language barriers are terrible. I spent over 9 hours trying to follow up on a month old issue to no avail

I'm writing this message in regard of the number 2199025472 and 5744012070 these were both my accounts with you that were supposed to be investigated for Cyber crimes and identify theft I have the FBI getting involved and want to see how your teams been doing looking into it so I don't have to sue boost mobile. The screen shots from the agents Convo is on my TikTok and Instagram traxfitfitness.

Hello, I want to register a complaint. My number is 248-254-2849. Previously I was a boost customer. But after using 4 months of Boost service, My phone shows Not compatible with Boost service. So I ported out my number to a different Carrier.

I was having $35 left in my account. After that I have contacted Boost Customer service number of times for Refund. Every time they would take my request & told me I will get a refund in 4-5 days. But didn't received yet.

That's the reason I am sending an email. Next step I will officially lodge the complaint against boost.

I wouldn't give boost 1 star. Lousy customer service nobody can read notes so they talk over you and demand troubleshooting. I was on the phone with customer service for 9 hours and the only thing they could offer was buy something to fix the problem

I’m so fed up with your customer service people. I’m glad y’all have people working but I’m sick and tired of getting someone who can barely speak English back to you. So at the end of the day I never know what the really are telling me.

I got missed leaded three times about my phone being unlocked!! Which in 2020 I bought a new phone paid it in full and I had to switch over to a different carrier and I was only told that I just needed my phone for a year for it to be unlocked.

So I had this chip put in to act like it was unlocked and I called Monday and a lady Claire told me she was having my phone information sent in to be unlocked and someone would call in3-5 days and no one did so I called today and basically got told that she lied and it wasn’t approved and then someone else told me…

Hello yes I would like to file a complaint against a few of the boost representatives one gentleman tell me that he was giving me an extension to find out that he didn’t give me extension the only that I’ve been with boost over five years so I call back in tell them that I need an extension because I have covid and can’t go outside they tell me there’s nothing they can do how is it nothing they can do how am I supposed to sit in the house and

can’t make outgoing calls I mean how could they not want to help a loyal customer this shit is not right wrong all around the board they can’t give me an extension they can’t help me any kind away I mean so what is the point of me being a customer And they can help me when I need them not to mention I said I will go to a different company could they…

During the transition 5G I was told to take my old phone in to a Boost Mobile Store and they broke my phone, they asked me to wait during which time I had no access to a phone, my student email and my canva how I could submit my homework for school which requires 2 step verification.

After giving them a chance to fix my phone and failing I terminated my service with them and requested money back for services they could not provide and their solution was to offer me credit for a company I didn't want to do deal with. Several times they lied to me stringed me along.

they would not provide me my own information so I could smoothly transition to another company. I was a loyal Boost customer for over 10 years and I've never been so mad and upset with a company and the treatment.

I'm a longtime customer, & was given the option to buy a phone on Boost Mobile's payment plan. I bought the Samsung Galaxy s9, & made my last payment July 2021. Now I'm told, because of the changes within the company, my phone will no longer be compatible & I have to buy a new phone!

What's worst is Boost Mobile knew about the changes in February, while I was still making payments on a phone they knew wouldn't be compatible, and said nothing. They just kept accepting my payments. This is not only very poor customer service, but it's almost a crime!

They intentionally took my payments, knowing I wouldn't be able to use my phone when the changes take place. They should have let me know and given me options to change my payments to an acceptable phone, or something. But they did nothing and…

I bought a device in a special sale online orferek-bepp971654150. On December 15th 2021. Ir Exeive confirmation on December 17th. On Monday 20th UPS delivered the package but returned it because the address was it correct or not exist the apt#..

Around 7 pm i realized the problem. I call UPS and they answer ONLY THE SENDER COULD ORDER STOP THE RETURN AND OR RESEND TO THE DCustomer. I called Boost to inform the situation and ask take care as UPS told me.

I spoke agents and 1 supervisor Francisco told me it was his name. And all of them told me is nothing to do. Told me I have to wait the package was returned and wait for the process to refund.

Between 7 to 14 days. I ask them and another supervisor. I didn't receive the device I didn't returned it. So is not the case of returns. The…

My phone number, is under, some other, person's name,to which, I am,constantly getting, obscene, phone calls ,for this guy, named Erik, who's name, the number,is under, I pay for, unlimited , before my due ,date, to pay,is here,I get, a message ,saying that, I've used, up my ,allotment, and that ,my phone, starts ,running slow,, to I, pay again.

they won't unlock,, my device ,so that ,I can go, else where, and i am, literally loosing sleep,and work, over this. I am so stressed out about this BULSHIT,. I've contacted the,BBB about it yesterday, waiting for a response, now today, when I go in and pay, them again what I , already paid, I've got to, talk to a manager, if I get nowhere with them, I will file a class action law suit on them, then

they will pay me for the money that was stolen,…

I just discovered you have been double charging my account for over 18 months. You have been charging two of my cards every month!!!! The second card was one I had auto pay on and I just looked at it.

I cancelled my service with you on Dec5th because of issues with data use so I can not chat on line with you

I spoke to a representative today that was very very rude the information he gave me was to send my 14-year-old to the store because your store set her as the primary account even though we were linked because I am the adult I had to take my 14-year-old to the store to verify her number because I have two accounts he ended up hanging up on me your customer service is very rude!

Hello I purchased a phone on November 11th via phone call. I was told by the customer service representative the phone network would work here, and it doesn't. I received the phone on the 18th, and sent the phone back the same day. 67 out of pocket.

I called boost mobile and talked to a rude customer service guy, and he gave me a bunch of grief and I asked to be transferred to a supervisor. At that time I spoke with Anna, and Anna assured me I would receive the refund by December 14th.

I still haven't received the refund. I called boost mobile today, and I was talking to a once again rude customer service agent, and he didn't understand anything I was saying, so I asked for a supervisor. I was hung up on, but the supervisor called me back I explained what I needed, she put me on hold and…

I visited the Boost Mobile at 151 w 144th st. In Riverdale, Illinois on 12/13/2021 to purchase a phone. I paid with my debit card for this purchase. I am in the process of notifying the BBB,and other entities. To have money stolen from you by the business you spend money with is unacceptable!

Bought an iPhone 12 in new Britain ct they typed my email wrong so I have no receipt tried calling they can’t find my receipt at store also called boost and they could not email me a receipt. Not impressed with this company.

If I don’t get an answer on this next step I’m calling the state of Connecticut on this company.

Also on my account there is no information about a phone purchase or payments I’ve made needs to be fixed ASAP

On Saturday November 27th I went to the local Boost Mobile inside Mall de las Aguilas on Bibb Street in Eagle Pass Texas. I went searching for an LG k51 and I was switching from MetroPCS. I asked the sales rep if she had they had the lgk51 because I saw on the website that it said it was free for those switching from a different company and new customers.

She told me that they did not accept they did not participate in that special. I asked her again and I even showed her on the website where it says that it is free only in store for those who want to switch a new customers.

But they say it again she said they did not participate in that. She's so showing me other free phone select a Moto G and I forget what you the other phones were for free. She showed me the Samsung Galaxy A 32.

I…

Miasha a t Dover Crossing Boost I'm Clarksville,TN was extremely rude. When I told her she could help me she just didn't want to she got mad and made me leave the store without even looking at my phone or even trying to help.

I got a new iPhone for My nephew, his old iPhone just gives up, so his new phone is unlock and since he have boost mobile "aka' the worst mobile company" , I just put in the new SIM card and that should be it, but no, the phone did not work at all, so we when to boost mobile "aka' the worst mobile company" to fix the problem, for my surprise they told us. that every time we get a new phone. a new SIM card need to be installed. and do not matter if the phone is unlock. we will get charge $25,00. they said that's the company policy, the store is "boost Mobile 271 west 125th st, New York, NY 10027. (646) 964-5393, if this is really a policy of Boost Mobile "aka' the worst mobile company" so I guest I have to have my nephew switch Phone company ASAP.

Thank You

Ramon R Vilchez…

On Saturday November 27th and went to the local Boost Mobile store inside of mall de las Aguilas on Bibb Street in Eagle Pass Texas. I want for the purpose of switching from MetroPCS to Boost Mobile because I wanted to get the LG k51.

I asked the sales person her name was Brenda I want to switch over and I wanted the LG k51. She said that one was not available for people to switch over for free. I told her that it was a shoulder the phone where it says I'm a Boost Mobile website that it is free for customers were switching over.

But she said that they don't participate in that. She then showed me the Samsung Galaxy a 32 and several others that were for free. She also showed me the Moto G stylus the one with the pen. She was online with someone on the phone and she said that I had to be…

was told i needed to change sim card to upgrade service....went in store only to say i needed to pay when boost advertise as well as txt. to say no fees will be needed on their behalf. a fee must be paid in order to upgrade at their expense !!!

They hold your account number hostage so you can’t switch companies and keep your phone number. you get someone that you can Not understand! I had to say pardon me 10 times. The woman then starts saying hello? Hello? Can you hear me? Can you hear me?

Driving me to start screaming obscenities and hang up! Then the 10 questions to determine if you actually own the phone and say “pardon me? I can’t understand you ensues me can you repeat that hello?

They do this new sim card says it's better and faster. Well if a Snail is fast than great. I can't call out can't get calls in no text message. Don't buy boost worst service and company ever. I'm switching ASAP never buying from boost again, And apparently it's happening to all Boost customers

Ripping me off with extra charges on monthly plan that has not depleted yet. Contacted 4 agent and none could answer my question

If I can give zero stars I will I never seen something so hard to get my refund or get a phone. This is a joke no one speaks English or even does their job. They are working from home in their bed watching tv and listening to music.

I paid for a phone they sent to the wrong address I tried to cancel the order. The phone got returned to boost and I have not received a refund or a phone they are theives period. I’m sitting here with the no phone or refund and a lot of non English speaking agents who not working just repeating themselves over and over because that’s the only engli Words they know I hate boost worst experience ever

hello i have been a member with this company and i had my number changed and have had nothing but problems due to the calls to its last owner way to many people are calling asking for kim i even had a guy ask for kim i said this is no longer her phone and he asked me for sexaul favors and then i have this number to add when shopping and added email i have missed out on lots of shopping coupons i used this new number and

didnt realize my info was going to the last owners email so there for she has all my info i went to the boost store and they wanted me to pay for a new number why should i have to pay when im telling them its a new number and that my info is going to her email and i am receiving unwanted calls i need to know what boost can do to fix this

00 a month and always have issues with the service and never out of 20 or more calls a month many many stops in East Main street Boost store they would get it to work. Id walk out the door and it wouldnt play music i always have to connect or tether to enjoy my cell and im really dissatisfied and id like to know if pissed loyal customers are a problem or if i Just suck it up and

bad mouth Boost for not backing themselves up are they about to go out of business is there any credit available for dealing with all this terrible service from June its not the boost services im used too my cell is 9376958726

My complaint is that yes I fully understand I haven’t been paying my phone bill lately cause I been out of work , AND THEN HURRICANE IDA CAME IT MESSS UP ALOT THINGS FOR ME BUT IAM ASKING PLEASE HELP ME I RECENTLY LOG OUT MY ACCOUNT ON INSTAGRAM I CANT LOG BACK IT BECAUSE IT ASKING ME FOR A 6 digit CODE THAT COME TO 504 -563-3415 but UNFORTUNATELY IT HAS BEEN DISCONNECTED!!!!!

The location at 123 West Capital Drive Milwaukee,WI 53212 is AWFUL The man was having a full conversation with another male co worker while I was in the process of getting an upgrade on my phone. They forgot I was I standing there.

I was on lunch break and had to leave. The man disconnected my services and left me in the process of the upgrade. I didn't get my upgrade I was late getting back to work. I went a day without service.

I have 2 phones one has internet another doesn't . I feel so bad all I wanted was my upgrade.

This company sucks!… network works really bad on my area and surroundings… I’ve been needing my account number and there’s no way I can get it!… they use those words… and they also said to go to my nearest store (4hrs away) wow! I’ve never have had a nightmare like I’m having with this company… I had to rate with one star cause I have to select one… but for me it would be a CERO star for them

Hello,

I emailing you all in regards to Acct# 708-635-7596. My husband went to that location today around 1:30pm and a lady name Jenny who when I called did not want to give her name but stated she was a manager. She stated she don’t want to give her name because of scams???? I’m not sure how one can scam off of first name only basis. If anything she scamming customers. My husband went in the store today and paid $114 for the Wiko phone that’s only $35 dollars. On top of that the phone do not even work. I can’t even hear him off the phone. I called her to speak to her asking why did they get over on him because you can tell he was a little incompetent and she stated he shouldn’t been purchasing a phone if he incompetent. Which was rude and wrong to say. My next step would be to contact…

I recently moved from a big city to the middle of nowhere. Boost Mobile does not get coverage in the area I now live in. I have $20 left on my account which is $50 per month. I can not get phone calls or text messages.

I am trying to use my boost mobile phone (purchased from boost) I called customer service 4 times. Awful!!! I told 4 different agents my story, I have to repeat it to each agent. I finally asked to speak to a supervisor because I asked agent to unlock my phone.

She would not, (I could not find my 4 digit pin) they claim no other way to verify it is the account holder that is making the request without the pin. I told her, I will not let you hold me or my phone hostage because I could not remember my pin number.

She hung up on me. Sean the supervisor listened to my plea, he…

I asked boost mobile to unlock my phone that was paid for so I can use with another carrier. It's now almost a week later and still not unlocked. I have talked to about 6 people and they all said my phone has been unlocked.

I got new carrier sim card only to be told boost still had it locked! So now im out the 10 for sim card plus the cost of a new phone and a 25 upgrade free from new carrier since i couldn't use my phone! Thanks for nothing boost!

Nothing but trouble with boost and nobody wants to help! PLENTY of complaints online from other people about boost saying they unlocked the phone and don't! Very upset about this!!!!!!!!!

I got a phone from boost Mobile my power button volume button are burning hot to where you can't touch it I am tired of buying getting phones from boost Mobile and they're giving me reuse phones phones that they have repaired it doesn't make any sense to pay all this money for a phone and it doesn't even last you two three weeks I've been dealing with this problem with boost Mobile every time I buy a phone is always a problem I've asked for a brand new phone now they use not a repair phone and

it don't make no sense that we have to pay this money for these raggedy phones that you guys make it look good but they're not good now I have a problem this phone is burning burning hot and I can't adapt to have a glove on to turn my phone on or to even answer it or put it towards my face I called…