Boost Mobile

I’ve purchased a brand new UNLOCKED iPhone 11 Pro Max and brought it to boost where I already had an account with for over 8 years, I get it switched over to my new phone and then a month goes by and my service begins to become terrible and on top of that the customer service I received was even worse.

But long story short I came to the conclusion that I would like to take my phone and business to a different carrier and I have now found out that boost had LOCKED my phone to their carrier and refuses to unlock it until I have the phone connected to their services for a year straight.

I feel I have been robbed because I’m unable to take my phone that I purchased from apple to any carrier I choose even though boost mobile is not a contract company... any suggestions or advice?

I am paying 50.00 a month for unlimited talk text and data it is not unlimited it is a cap of 35 GB after the 35 gb the phone slows down to the point where it wont even let me get online this is false advertising and i will be switching over to another service . this really dont make no sense

Has spent the last six months trying everything calling y'all trying all kinds of different like troubleshooting trying to better my signal since I have no absolutely no signal to make calls receive calls do taxes or get on the internet and I got a portable Wi-Fi through y'all's life look wireless but last line and it don't even work out here so I mean I've been throwing away $100 a month every freaking month for two phone lines that I can't use If y'all can't get y'all's act together then

I'm gonna be forced to go to a different provider and I don't really want to that's why I've been with y'all for five years I just really wish y'all would do something about it Y'all don't even reimburse me or nothing I have tried working with y'all's technicians for troubleshooting and nothing is…

I went to the holland mich boost mobile.in washington ave the lady was rude and she took my sims card out of my old.phone and kept it. Now.i cant reactive my phone since she was rude about me activating my new phone I had just bought . With the new 5 g sims.card .she said I had to get a newer phone I'm not sure what to do next since I jaus purchased a phone.

Bought new phone and 35 dollar upgraded Nov 10 th..... phone was suspended said I owed an additional amount & I didn't......but to restart I Pd $155 dollars & phone service is off still 15 yrs customer Debra Miller 12692452529

Changed service so Samsung phone no longer gets internet. Replacement phone is Moto g 2021 which is clunky & awful. Spent hours to stop unwanted app downloads & shortcuts. Had to install replacement apps for some like calculator which gave cents in fractions.

Now find strange service codes in contacts & can't delete them. But many of MY contacts are missing. Why is 211, 411, 711, Miss dig stuck in my contacts? Just hate the phone: size, keypad, functions etc.

Besides the fact I hate the Moto g phone, it has a TTY #, a 211 #,a 411 #, & other weird , #'s stuck in my phone contacts list. I can't even delete them. Why are they there?

Customer service is joke the company in full is a joke. No one can help you and , the service sucks. I will be going to find another company as soon as possible.

I've been a customer for 16 years and the service has been slow the last 5/6 years smh I pay 50.00 a month for service thats like a snail

I am a long time boost mobile customer. I recently called customer service to have a phone line token off of my family plan and the agent on the truly didn’t listen to anything that I said. The agent said that she was taking the phone off my plan but instead she changed my primary number.

I am a small business man with past and future clients tied with that number. I called customer service again to rectify the problem and was told that even though I did consent to have my number changed I would have to pay to have it changed back.

The agent promised that if I paid that I would receive my primary number back. Instead I received a different number with someone else’s name on the account. I called once again to try to rectify the problem and was totally disrespected by the agent.

The…

I am a long time boost mobile customer. I recently called customer service to have a number token off of my family plan. Instead the agent changed my primary phone number. I called customer service again to ask how was that possible when I didn’t ask or give permission for a number change. The conversation got nowhere.

I called the next morning to ask why mu number was changed and the agent said that it was changed from the computer. I am the only person on the account who knows my information and password. It is to my knowledge that in order to change a number that it was a fee involved.

I asked the agent could she verify the info and my request was ignored. I called again and got a different agent and was told in order to change my number back that I would have to pay. So I paid and…

order# ek-bepp-966413777 that was never delivered. It was return to Boost tracking#972743126270 in September. I have contacted Boost Mobile after being on the phone for over an hour I was told I should expect my refund 7-14day. The representative stated October 14, 2021 which placed on the 14th day of return of refund.

Contacted Boost Mobile once again on October 21st due not receiving my refund. Was told by a representative that this request for manual refund will be completed should receive the refund in 72 hours. Same excuse on 11/2/2021 and again today 11/9/2021.

Service sucks! C's reps, will not give me my account number???? I want to change my service!

hello, I am contacting you due to the poor service that I received at Boost. I went in to switch my mobile phone service due to lack luster customer service at my previous provider. I found the phone that I liked and and was told to get my account number from my previous company so that they could start the process of porting my number.

Mind you I entered the store at 1:30 pm and the process was complete at 3:45pm. The two employees lacked customer service skills and were probably not trained well. I was not told about the phone features and as the switch process was going on I was not updated on why it was taking so long, I was not told that I had to automatically be on a 60 dollar plan.

they had to keep making calls to another store to get help with the issues that came up during the…

I have been calling customer service for the last two months about my phone I changed my cellphone number an the number that they gave me is someone else number I have paid this for two months now , this really ridilous that not even your technical support know how to fix this this is sad to treat paying customer like this . They keep me on hold for hours and I'm tired of this I want my money back

My name is Paul Bloor. my # 8135201204 my wallet is lost. In it was the debit card that i would use to make a payment. I attempted, for several hours, guided by THE WORST customer service ever in my life.

no wonder your rating is 2. i need to speak to someone about the most horrible customer service i have, at a 61 yr old customer service trainer, went through today. i need to lodge a series of complaints. I need to be contacted immediately.

I will fire Boost if i do not get a response

I'm having a hard time with customer support! I need help fast I been treated bad and they are playing games with my money! For 30 days! They told me to buy a phone and the service doesn't support it!

They took off my insurance! And sent no comfomation email or text! I ask for corporate number and they won't give it to me ! They are rude and mean for no reason! My husband wants me to seek legal help !

I have been a Boost Mobile customer for years. I was offered to pay for a phone on a payment plan. I picked the Samsung Galaxy s9. I made my last payment in July 2021. I recently found out that because some changes are being made within the Boost Mobile network, after December, my phone won't work with Boost anymore.

Boost had this information in February, when I was still paying for this phone. Instead of informing me and giving me some options, they said nothing. They were quick to want the payments for the phone every month, but said nothing about the changes being made.

When I found out I contacted Boost and their solution was to buy a other phone on their payment plan! I just finished paying for this one! I am so fed up with Boost!

I called the Boost Mobile store in Highlands Texas a couple of times and the manager is there a female was really really rude and cut me off a few times and because of that I will not be going to your store the word she use and her tone of attitude or unexcusable

Have tried everything from going to store to customer service and still have same problem. Latest advice “buy another SIM card or wait 7-10 days for new one”! I drove twice to two different stores bought new card at second store!

Phone says NO SERVICE about 80-90% of the time.

Also it says NO NETWORK. I am very disappointed and angry at the response I received. What’s going to happen in January? A total blackout with useless phones.

Hello: Spoke with 2 reps outside of the US. Not happy that they are not familiar with issue since I see same question asked on Google. Problem: Most of my text messages sent as of Sunday, 10/17/21 evening have come in as No Subject and my messages are not being sent.

The reps have thick accents and fumble over words and do not seem to know what they are doing, especially working from home where they can't consult a coworker or supervisor on sight. Absolutely frustrating. : ( : ( : (

This is my last trying to solve this problem I applied for EBBP since September and I applied online and approved then received email from BOOSTMOBIL. Sys i am active now and I don’t pay anything for a whole year .

My service is stoped in October and it shows i have to pay $50 !! I called customer service and they seemed like they don’t know how to solve the problem and promised they will fix it and give me a call , it been 4 days now and

i still don’t have service and no one called me or care that I don’t have service.. NOW. I need someone to fix that problem and give me my service back ,, they have the worst customer service !!! 423-313-7497 Diana kamoona

I use to have great service with boost mobil now that T Mobil bought sprint my service is horrible did the coverage change I really hate it now and I here that come January 2022 I may need a new phone that’s a bunch of crap I bought 2 IPhones SE 2020 and I don’t think we need new phones is there an upgrade that needs to be done to the phone or what and I want my phone unlocked so if I have too I can go somewhere else

I’ve had poor service with Boost Mobil for a while now. My data and hotspot speeds go from 10Mbs to 200kbs from morning to night. That’s a 50 time degradation during a normal day. I’ve heard every excuse from customer service from we’re updating a tower to you’re running algorithms on me and changing my speeds intentionally.

After calling for two weeks straight I keep hearing we’ll have to troubleshoot your device. Obviously after doing the speed test throughout the day it is not my device but you intentionally degrading my speed on your network.

I called customer service because my phone was disconnected when I woke up this morning I just activated line yesterday u took money from account service was fine yesterday upon initial activation but was interrupted the next morning after activating I called service spoke with John n he told me several lies as to y service was interrupted he said that it takes 24hrs to activate a line than he said an update was being done to ur system refused to give operator Id for complaint refuse to get a supervisor for me this is so

unacceptable to me I left boost because of this some years ago n to return to this let’s me know that maybe it’s better that I not deal with boost because I have the worst experiences with ur customer service reps I would like to file a complaint with someone who will…

My name is Lynette Simmons. My date of birth is 09/26/1989. My current phone number is 8636514125. I’m am very upset. I have been with boost for over three years. I recently filed an insurance claim for the iPhone 11 on 06/28/2021.

This Imei number of this phone is 356547108991571 the activation date is 04/26/2020. This phone was unlocked. I filed a insurance claim on 06/28/2021. Which required me to send my unlocked phone back to brightstar. The insurance company Brightstar sent me the replacement device with the Miri number 356873116331570 and this phone is lock. I don’t understand why.

When I am a paying customer who paid for insurance for over 3 year with your company And also paid a deductible to receive this replacement phone Why did I receive a locked phone when I sent you guys…

m. off my time debit card they took $80 off I tried to text my daughter to see you has she made it to the bus safe this morning couldn't couldn't get it because they turn my damn phone off I would like to file a complaint because I want to know why did y'all turn my phone off and

I paid my bill every month on time do I recommend y'all hell no I'll recommend nobody Boost Mobile suck your service suck and I'm looking to move around.

First of all I have been a loyal customer of Boost Mobile for almost years. Paid my bill every month. I received a text from Boost Mobile letting me know that as of Jan. 2022 there would no longer be prepay wireless.

I reached out to another company to set up service.

First I had to contact BM to get my phone unlocked took 3 days, which no one from BM contacted me, the new company checked for me. After finding out that me old phone is not compatible with my new service, I go to the BM store in Waynesboro VA.

The young lady there let me know that BM had been taken over by a new company and prepay wireless would be available. The text I received, to me made it seem that prepay was not an option and I would have to switch to a contract situation, which I was not going to do.

As I spoke…

Their customer service is horrible. My rating of this store is a negative a zillion percent. The employees know nothing of the products being sold. Their attitudes are just as bad as the ratings. I got a refurbished phone when I wanted a new one. They steal your money.

I saw the girl put the money in her pocket not the drawer.

So i purchased a phone online on the 27th and called to cancel the next day since i wanted a different phone and the order was still in processing. yet im here getting the run around for being a loyal customer.

I paid my bill yesterday and I have no dam service the next day how what am I paying 50-60 dollars for if I am getting no service. I called every time I tell them my issues and no one can help me with my issues so I'm leaving this company I sqearita the worst west service company ever !

Mother bought me an iphone from Boost for my birthday. She was tired of the poor reception i received and inability to contact me because of poor service. She didn't realize it probably wasn't the phone but network provider. By the time i got it as a birthday gift i wasn't able to return it.

They have a 7 day return policy. I also couldn't port it over to another provider because they locked it. This is an iphone 12 she paid almost 800 dollars for. If the bought the same phone through apple for the same price i wouldn't have any of these issues.

They won't let me return the phone and they won't let me port it to another provider. It is almost worthless to me now. an unused iphone 12 that is locked down by boost and won't get service on boost network in Northern AZ.

Hello my name is James Skinner . I went to a Boost mobile location, located 902 W Kimberly Rd suite 12, Davenport Iowa 52806 on 09/25/2021 around 2:30 pm Central. I went there to do a boost up to update my phone to a samsung A51 after talking to a customer service rep over the phone.

00 down payment with a extra 19 dollars a month on top of my current bill. I proceed to go to that location cause its closest to me. I went there and young african american women name Felicity helped me. im african american too.

immediately she had a attitude and was rude. I told her I want to buy the upgrade. 00 for a down payment. 00. 00 dollars were to cover activation fee. 00 covered. 00 dollar phone. 00 extra that was not explained.

I said never mind just update my SIM card to the 5G NETWORK cause I…

As I see I am far from the only supposed boost loyal customer that recently has been jerked around!!!! I’ve had boost for over two years and well let’s just say I’ve been loyal but am not treated as such.

Actually 5 years but 2 consecutively. QI’m one week into my billing cycle and to my surprise……. No service after ONE WEEk. No notifications that if you use your lovely add on hotspot incentive, not to mention that you recently put a cap on the so called “unlimited “ plan.

So just payed $57 ONE week ago. Now today because I opted to use your bs hotspot, my account has not enough money to even call you people!!!! Let me tell ya I’m beyond pissed and you have just lost a good loyal paying customer.

That appears to be a trend for you lately. Good luck to the future of this company because…

I've been with boost for over 10 years. I've never had any problems until now. The last 2 months, 2 weeks after I make payment, Im notified ive used all data. Then it cut down to 2G which is pointless. I pay for unlimited service. Wtf? I pay my bill and its still on 2 G. This is ridiculous. Please fix. I rather not go elsewhere but Ill have to if my service continues like it is. Thank you for your time.

Diane Carlson 7149318555

Why isn't there a ZERO rating?? Worst possible customer service on the planet. Do not use Boost. Better to write a letter.

My name is Judith Ramsey and I have been with Boost Mobile for over a year now. We was told that boost had merged with T mobile and that we needed the t mobile Sim card to get better service.

Problem is our phones said emergency calls only . We have talked to several associates of Boost about a refund so we could go to another phone service that would work at my house. com ,send them a copy of the receipt and they would issue a refund.

Only to find out they took the the money and suspended both my accounts so I couldn't. Then they gave me one account pin but refused to give me mine unless I paid $13 pending on my account.

Meanwhile I am screwed out of a phone number I have had for 30 years plus $91. If you can't help me please give me a number to someone who can . Please call me @…

The experience is so overwhelming I've never had such a horrible experience with a company where no management nor any sales associate tries to help the customer. Eyewitness fraudulent activities for Management's own self-worth but yet leave the customer feeling worthless.

This is the disgrace that keeps people from wanting to be with phone companies like this. No customer satisfaction no respect treated like trash yet take money from bills where is the management

First of all, I Love Boost Mobile.. My only complaint is with the Boost Mobile employee at the store on Fourth plain in Vancouver Washington. The guy is always rude to us 'Everytime' we go in there. Today we had to go in for help with my phone.

" He is rude and an idiot! I DID buy my phone there and obviously he wasn't there that day , so he didn't know what he was talking about and I was not going to argue with him, so I just walked out the door Again.

My husband and I will never go in that store again, Ever. I have been a Boost Mobile *promoter* since I bought my first phone there. But I will no longer deal with him. I would definitely just go to another company first.

You honestly need to get rid of that guy and hire someone else! He is Not good for your business or your customers.…

Boost rendered my phone inoperable by adding my Galaxy S10 to the 5g expanded network I haven't had phone service since Saturday September 4, 2021. I called customer service to activate my daughter's replacement phone which had nothing to do with my phone.

The customer service representative put the sim information from my daughter's phone which is 5G compatible into my S10 Galaxy which is not compatible on 5G and they have a big notice saying if you put an S10 series Galaxy on the 5G network it will render it useless. My daughter then started receiving all of my text messages.

In the meantime I lost service, was removed from my family plan account, then told IT would have to fix it and they would get to me by Tuesday September 7, 2021. I never heard from them I messaged customer…

Dear Boost Mobile, I have made a verbal compliant about being harassed wirelessly. Please disconnect the line for me I don't know how to do it. You are more skilled in everyway. Pretty Please I'm almost ready to just say that's a rap. Catherine Buresch

I have been a Boost Mobile customer since 2017 I had $100 in reserve on my phone account which is all of a sudden gone I put $50 in about 3 years ago and another $50 in a couple of months ago but when I called and spoke with the customer service he told me that I didn't have the money I changed phone's about a month-and-a-half ago and

I don't know if that's the problem or not but I'm very unhappy that I lost $100 I'm a 75 year old disabled woman on a fixed income and I can't afford to lose a hundred dollars so if you can help me I'm going to have to make some kind of Arrangements on my own thank you

Boost mobile lied to me about having some other department checking to see why my data is gone from 8/27/21 until 8/30/21 I used my a total of 4 hrs and all my data is gone even with the add ons. My bill is $89 but I paid $125 just to make sure I had data no there telling me that I used it all up.

They told me that some one would contact me anywhere from 24hrs to 72hrs about my problem a supervisor told me that on the 8/30/21. When I called back yesterday I was told by customer service that they don't see anything in my account.

When I asked to speak to a supervisor I was on hold for a 1hr and 45minutes. I hung up. So basically boost mobile screwed me. I really am going to take my business somewhere else where they treat the customers with respect.

TMobile and Verizon have unlimited…

I haven't heard anything from boost mobile about my data. I paid my bill on the 27th of August 2021 I used my hot spot less than 4 hours and I was told that all my data was gone. When I paid my bill I paid for data add ons since there's no more unlimited data.

When I called on August 30th 2021 I was told I used up all my data for the month. That's a bunch of BS. I was told that they were going to get back to with in 24 to 48 hrs. That's a lie.

I am disabled and a senior citizen and I have been with boost mobile for more than 2yrs. I am going to switch carriers if they don't make things right. I give boost mobile 0 stars

I paid my bill and some data add ons that was August 27,2021 I spent over a $125 today is the 30th of August and I have no data at all. I have to get restarting my phone to get some type of data.

I have a family plan. I used my hotspot twice and now I have no data and customer service tells me I used all my data that is allowed to me along with my add on data. It's been 3 days and all my data is gone.

I am hella pissed off about the matter. If this is how you treat loyal customers then I will go to another carrier Verizon and TMobile have good plans with unlimited data. I'm not going to sit back and keep getting screwed over.

Bad enough this Lg K22 is a piece of crap I have only had the phone 2weeks.

I went into the store near me yesterday to get a new phone. I had got a insurance claim aporoved. The manager was just plain rude. I had been talking w the insurance co most the morning so I knew what I was dealing with.

He wouldn't listen to me, I showed him proof of everything, he basically called me a liar but when he threw his head back and sighed while rolling his eyes, I was done. An employee let alone a manager should never act that way.

He should be reprimanded and I should get an apology. Still need a new phone... Not happy with boost

I had a Boost Mobile phone for 3 years @ $50 a month plan. The internet never worked outside of my home except for Hot Spots. My phone quit working and the Boost store in our town closed so I purchased a new phone elsewhere with a new company.

When I switched over Boost promised me a refund for leftover prepaid service. I was told only after it was cancelled. Now they claim I had to ask beforehand. How can you do that if it's active at the time???

Lies and dumb customer service reps who don't know their own policies. Don't make this mistake! Bottom line? Boost Mobile are money suckers!

I went to activate my sons phone and my phone number went to his new phone and im on the phone with boost now as im typing this and they are telling me that i need to get a new phone because they cant put my phone back on this is bull shit im not buying a new phone my phone is fine it was just working now they are realy trying to get me to still buy a new phone im going to change phone providers if the issue is not handled and

i want my money back for the phone that i just brought

Hy this Is Edna Harden bought a phone in 0/9 /16/2020 an I was not told about your services polices I which my services to a another carries then come to find out that I had to have my phone for a year before I can switch my services an I has my Business an now I am out of my computer an cant operator my Business will you please considerate unlocking my phone since I only have until the 16th of sept. left on my services agreement. thank you Edna

My phone was stolen and the thief changed my pin number and address information. When I called cs they instructed me to go to my local Boost Mobile store. Arriving at the store the agent says they can't help me call cs.

Upon talking to cs they asked if I could verify my address. Which was also changed by thief. Their is no using my phone to extort money from me. Can u help me straighten this out? Ty my email has also been compromised. com