Boost Mobile

I went to boost Mobile store yesterday because I wanted to set up new service for my son on his iPhone 7 plus the phone was working good before I bring it to the store and Bradley set up my new service for me and when he was finished he gave the phone back to me and told me everything was good to go so when I left the store and

got in the car and waited about 5 minutes trying to check and make a phone call to see the phone was working and it wasn't so I went back into the store and that's when the manager helped me then it was a lady so it never made the phone calls or something was wrong with the phone so the lady updated the phone she reseted the whole phone to factory reset and

after that it still wouldn't work so she tell me it's nothing she can do I need to go to the Apple store and…

I bought a phone at boost store in S. Zanesville Ohio on Monday aug 16, 2021. I specifically asked and was assured that the phone would make calls over wifi. when I attempt to use it for calling over WiFi I find it is not compatible with Boost.

I called the store 2 days later and got a different salessperson who said she had no knowledge of WiFi calling. She was not able or willing to connect me to management or have management call me. I told he I would return it and she said I would only get partial refund even tho they sold me the phone under fraudulent terms.

Boost Mobil in South Gate Ca.on Tweedy blvd.one worker took the liberty and deleted important emails that are needed on a bank robbery case tampering with evidence soe how she also hoked her device and is constantly viewing emails no privacy she has involvement with the bank robbery and is incriminating herself disciplinary action is needed and I will be placing charges against boost mobile corporation on making better choices when hiring

I have not been able to activate a phone for over 4 months they have taken my money and been rude and without resolve. I had to bue a new one to post this.

I don't appreciate your employee cursing out my sister. Chickasha Oklahoma location across the street from Walmart. Time was approx 3pm CST Monday August 9. Older lady wearing a Dallas cowboys face mask. She was hateful and used profanity while being hateful.

I will be checking back to see if you've handled this situation.

00 to restore my service I've been found eligible for and qualified for the ebb program, boost representatives has lied to mislead me by telling me they would send me confirmation and e-pin number for my device I'm very upset about this considering I've been with boost for over 10 years this is how you treat a loyal customer I'm very hurt over this and

they still tell me to wait 72, 48, hours to receive confirmation, I would have never bought this device if I had to thru this I'm on a fixed income in the middle of a pandemic money is tight, I hope maybe you can help me thank you for your time

I and a friend went to the Boost store in Timberville, VA. She waned to switch her service from T-Mobile. 00 to connect. She was given a free phone. 00 with a better selection of free phones. I wanted to switch to prepaid Xfinity internet. 00. 00.

He brushed it off and made me feel as though I could not get that price. 00. We did not know the differences in price until after purchase. My friend took her phone in and another lady was working. She assisted my friend with setting up her phone that Mohammad had not done.

Also another customer came in while I was waiting. She said that she had brought her phone in for some assistance and he asked for her pin number. When she gave it to him he said it was the wrong one.

She had to buy a new phone he told her and she did. Later she learned…

I have an unauthorized change from boost mobile for $160 made on July 30, 2021. I don't have or have ever had boost mobile as my wireless provider. I need this refunded to my account. I have sent emails and no respond. Let's hope this review

Elderly father with dementia. Has not been able to use phone in many months. Boost store reos not able to help him yet they kept sebding him awat allowing servuce/ charges to continue on his account.

He later lost the phone. And of course he does not remember the PIN.

So despite POA, I am unable to report the phone as lost nor am I able to cancel service. Why? Because to report it lost you need the PIN. To get a new PIN, you need the phone.

Multiple calls and pleas for assistance have resulted in some really rude treatment by Boost Mobile reps.

This is now a legal issue. Boost Mobile is taking financial advantage of an elderly man with dementia. Knowingly.

I need my account number and they will not give it to me and it is against the law

I've tried obtaining the phone numbers doing the calling, but Boost Mobile customer service indicates that they can not provide this information. Without the calling phone number I can not place them on a "do not call list". My account is being depleted by persons I don't want calling me.

Attached is a list of calls and amounts depleted from my account for the last 90 days. I want credit for calls received that I can not block.

36 I moved and notice the package coming to my old address so I tried taking the restrictions boost mobile put on phone where fed ex couldn’t have me pick it up at they location and show Id my 1st problem then I ask for refund since I can’t receive phone mid transtion phone was returned July 19,2021 with fed ex back to boost now I was told refund takes 7-14 business days when aug 5,2021 I called and

was told refund was never processed and I’ve to wait 24 hours waited that called again and was told aug 6,2021 I have to wait 72 more hours Which is never unacceptable I’ve no confirmation after been told I would receive text and emails I have nothing but stolen money from yall I bought a phone and yall stolen my money I have spoken to rude employees and supervisors who haven’t did nothing to…

First of all I have no service,the only way I’m able to be online now is my WiFi at home. I call them with a free phone number With my WiFi at home. They could not fix my phone. Told me I needed another phone.

I don’t have another phone. So I’m still without service and very unhappy.. I owe nothing on my bill until the 25th. I don’t understand why my service would just stop.

My service was off for 5 day, for some bogus tower enhancement. 00) for the month & refuse to refund my money. I called my bank & they need proof of cancellation which Boost won't provide. This is the worst customer service I have ever experienced.

My complaint is I received a text message from Boost today. My mobile is 0466079462 as with my email you don't really use it as you text using my mobile number. The text was to update my mobile app to My Mobile app.

I tried it and it says something went wrong and I went back to my old one and it says an error has occurred. So I've lost everything. I'd like an explanation asap please as I recharge through that app.

Now I have have to go cancel my account through it as it's been stuffed up by your company. Not a happy customer......

I had become very dissatisfied with boost mobile because of the very low signal and usually having to go outside to talk on the phone. Even doing that there was a lot of static at times. Then they switched to T Mobile a d said I needed to go to a store to get my free sym card, so I went to the store closest to me a it was closed for good went to the only other one in town and

it also was closed for good. Now I just can't a afford to drive 25 to 30 miles to g see t a sym card and already being do dissatisfied with the service, I decided to switch my service. To keep my current number I had to get my account number I had to call customer service.

The person I talked to became very rude and refused to give me my account number when I said I didn't know by memory the number I call most and…

My daughter has stolen 2 of my phones & after I disconnected the account in my ñame. Then your office ALLOWED her to turn the phones back on & she changed the sign in information Blocking me off of the account. I have contacted your company twice to no avail I also went to a Boost Mobil Store and presented my license to prove my identity also to no avail.

This is T-Mobile mistake not mines!!! How the hell am I going to authenticate the account if it was T-Mobile who ALLOWED her to reinstate the service in MY NAME!!! Your company also allowed her to change the account & locking me out of my own account So how the hell is this is my fault?! . To make matters worse my daughter is threatening me, cursing at me & harrasing me from the phone that y’all allowed her have full access to.

I demand…

Changed my plan and then lost remaining service for the current cycle. Then told that it cannot be restored until I make a payment. The change was not supposed to take effect until the new cycle. Seems anytime there is a problem there is nothing they can do to change or fix the problem.

I'm switching to another service and will only give bad reviews and no recommendations to boost.

After activating the new free upgrade SIM card Boost Mobile sent me in the mail I lost all use of my cell phone while at my home address. I only had varying degrees of service at other locations while driving around near my home..

The final explanation for me was that it had something to do with my I Phone software and there was nothing further could be done. {I even used the text chat format to ensure that there was no misunderstanding of the problem} I then contacted another cell carrier to switch service and was told they could not help caused the phone was locked by Boost.

To my surprise boost advised I would have to wait another month because boost only unlocks phones purchased through them after a year. I cannot believe that they have no way to correct this particular problem…

Yeah I was asking if they can go ahead and put my new plan on and I will pay it on the 3rd I've been a good customer for a while now I paid my billAll the timeOn timeAnd everything cuz I ran out of data andThis person that I was talking to you she decided that basically called me a retardAnd told me that I need to find somebody to imagine magic work with my accountSo yeah basically they were calling me a retard I don't appreciate it now I want my new plan set for everything she put me through I don't appreciate it I not happy her name is Indra Bianca

had me waiting 5 days for a phone i had ordered kept saying they was sending me emails to sign the contract never got the email sign on my boost profile signed the contract and then they said it didnt go threw here it is the 6 day and still n phone no nothing they need to have better customer service or a better way of helping people get their stuff they have ordered because they didnt take 6 days to take my payment

I am a customer of Boost Mobile since 1/21 Since I joined Boost I have had two of the same phones Stylo 6. And I have had the exact same poor performance on both phones. I paid $50 to Brightstar the first time I experienced problems to have a replacement phone sent only to have that phone give me the exact same problems as the first.

Which is no one can hear me talking unless I put my phone on speaker phone. No one can seem to resolve this for me. Boost Mobile says it Lg problem contact them. Which i have & Lg is more than willing to help but in order to do that I have to send my device into their company to fix it & send it back.

Which takes an average of 14 days total with no phone service for me. Who does that? I nor anyone else should have to go without cell phone service for any…

i have been with your company f or all most 10yrs. in the past 6 to 8 months your billing has screwed up let me explain, my monthly bill is 35 dollers so ill pay 70 dollers for two months.

everytime i do this they say i havent payed enough for the family plan. iam single and have no family so why would i have the family plan. i had this problem at the end of june again i called and got this striaghted out which was suppose to be good till the end of august, well yesterday they shut my service down, i called and

for some reason they could not straighted it out, and each time i call iam on the phone for over an hour i hope this isnt a ploy to make extra money. so later on after i comdown i called and payed the 57 dollers so i could get my servive back.

not only am i out the 70 dollers i…

This company is a joke. Website has been down all night. I get charged a convience fee to call customer service which they refuse to waive. I was paying as a guest as it is not my account. The rep then says Dial some crap on my phone to pay without fee.

Again I said this is not my account. After payment she tells me to go to website for further assistance. Again I told her website is freakin down, and since you can not tell me when it will be back up, just to keep checking.

This is the WORST service EVER. I HOPE MY WIFE CHANGES COMPANIES ASAP. My money is not earned to give to such crappy customer service.

00 service fee. After installing and activating the new sim card phone would not work on the T-Mobile towers. I contacted customer service and was told after I transferred my number to AT&T (new carrier) I needed to call back to get a refund of my account. 00.

I need a callback concerning why my un-used money is not being refunded as this is not the way to do business and will file a complaint with the BBB and obtain an attorney to start a class-action suit if necessary.

boost mobile is the absolute worse they are keeping me hostage with not unlocking my phone that i paid for so i can switch to another provider. Little do they know my lawyer will be giving them a call Monday morning i will not be forced to keep this horrible service provider

I had to get a new phone with boost a yr ago.. due to mines not work after an accident. In may I tried switching carriers and there was an issue. I contacted one of boost.. and was helped by a gentlemen..

he told me that my yr of waiting to unlock my phone was almost up and that if I went back and paid 1 month.. I could unlock my phone I call in June.. nope it was apparently July… now I’m going into august and trying to unlock my phone again before I have to pay a whole month of service and there telling me it’s not possible and

I’m going to have to wait until may of next yr… it’s irritating and frustrating to have to keep waiting just to unlock my phone… and not only that but if they don’t know what there talking about or are in doubt why not ask there supervisor before lying to the…

Connectivity issues

i went into the boost on 5th ave huntington, wv and the guy that was working at the time was rude and smelled of marijuana. i didnt get his full name but he said his name was Dakota

On July 19th my wife Patricia and I entered the Boost Mobile Service Center at 435 Fulton Street Brooklyn to take advantage of a free promotion to upgrade her phone. Upon talking with the Boost Rep Mohammed A, we were told that we could have both our phones upgraded to 5G for $29.00 and $25.00; a total of $54.00 in total. Mohammed replaced the Sim Card on both our phones.

That night we received an email statement charging us $179.00. The statement does not outline what the charges are based on.

I have emailed Mr. Mohammed twice to correct or explain the charges. He has not responded

We would like the statement corrected to reflect a proper charge of $54.00.

If we do not get satisfaction from the company, we will dispute this charge with Citibank. We will also cancel our Boost Mobile…

I went to your store to upgrade my phone with a new sim card. The agent said he could not do it and I had to take it to another store. But he could sell me a new phone. 00.

So this sounded like a good deal so I bought it. 99. The next day I confronted the agent about screwing me out of money and he started yelling and tried to keep me from talking to him about it.

He wouldn't acknowledge that he over charged me. 00. This is the worst treatment I have ever received by an agent from any store of any kind. I will seriously look for other mobile phone service. I thought I was doing business with a professional company but this Boost agent slam dunked that idea.

I received a Sim Card along with instructions to update my phone to 5 G. in the mail from boost mobile on Thursday, July 15. I inserted the new Sims Card and was unable complete the update despite numerous attempts.

I called customer service and was on the line for more than one hour without any luck. Because I had tried to update my phone using the Sim Card I received from Boost Mobile, my phone was disabled. I could not make or receive calls or text messages.

On Friday, July 16th, I went to the Boost Mobile store on Memorial Drive in Decatur, Georgia. The employees at that location could not unlock my phone. They called tech support and the instructions provided by them did not unlock my phone.

I do not understand why I received a Sim Card that did not upgrade my phone and also locked…

Your fucking service sucks!!! I can’t believe it… every fucking time I want to try using my phone the service goes to shit! Fucking horrible service unfortunately you guys are my only option

1. I purchased a phone, samsung 20fe from boost mobile online. 21. I called customer service 20 mins later to switch service from my old phone to the new phone. I spoke to 7 different boost employees and one Samsung employee,.

I was on the phone for over 4 hours and still had issues. The next day when I checked my phone there were an text stating my number had been changed. I called customer service at 11:14 am and informed them that I did not request for my number to be changed.

I was told it would be changed back, I spoke with different employees this time on the phone for 1:12 mins. I called customer service again at 5:48pm and spoke with two employees, Kay was the rudest and did not seem to care, she told me it would take up to 72 hours to recover my number 919 612 3857, on phone…

Several it never ends!! Recently. A few months back my phone was really slow so i contacted WORTHLESS BOOST MOBILE & they informed me i needed to install the new sins card. NOT!!!! So I installed the new sims card! My phone was WORSE!!!! Cant download software! Then this started.

My phone would not work doing searches. I had no data or hotspot. Went to the Boost store & I was informed that I was on the 10 g plan. I have & had the unlimited talk text data plan for ever.

Also found out that the NEW SIMS CARD IS NOT CAPABLE TO MY PHONE!!!! THAT BOOST MOBILE TOLD ME I NEEDED TO IMPROVE MY SERVICE!!! THE CARD KILLED MY PHONE!!!! Called boost now several times & I'm not getting mo where.

" So back to when I called about my phone issues when they told me I needed the card Boost failed to…

In Clarksburg West Virginia area code 2630 100s of your customers are having trouble receiving and sending texts they only receive one to two bars of service in town. Even your own store employee admitting to getting countless complaints. Even after speaking to Customer Care numerous times they have yet to fix the problem it is all due to the upgrades you’re in the process of making to your towers.

going online without Wi-Fi is nearly impossible. The website will time out long before your phone can load. I personally use an iPhone which never should have this problem. Your Customer Care claims everything is operating properly but clearly with so many having the same problem that is not the case

I had service with you for many years. All of a sudden you changed my phone number without asking. So then i shut your service down. They told me I could shut it down, but couldn't have my phone unlocked because I bought it June of 2020.

They said I could unlock it June 2021. Now they are refusing to unlock. My husband is DYING of stage 4 lung and liver cancer. I NEED this phone unlocked !!!! I'm paying for chemo, I need my phone unlocked !!!!

I CAN NOT AFFORD to pay you guys for more service ! In January I was hung up on and dealt with 4 people ! They all said I can get my phone unlocked in June. I WAITED TILL JULY.

I WANT THIS PHONE unlocked NOW !!!! FOR GOD SAKE ! I'M STRESSED ENOUGH !!! THE PHONE NUMBER I CAN BE REACHED AT IS 319-470-9678. I DO NOT HAVE A HOME PHONE NUMBER, I HAD TO…

My location is off and it pops up after every call, my service is located in the United States, but shows its in Nigeria in South America

Still have not received iney thing back I keep hearing customer care is important I can't believe that I am still having issues with my phone and service can someone please contact me at my email address mainchris690@gmail.com

Still have not received iney thing back I keep hearing customer care is important I can't believe that I am still having issues with my phone and service can someone please contact me at my email address mainchris690@gmail.com

Have had a issue with my phone and service for a mouth and a half and contact customer care over 25 times and when I got someone to listen to me they agreed to let me Factory reset and renstate my plan when I did I lost all of my information contacts pictures games and so on then they would not do what they agreed to do I have be lied to so many times can you do something about it please

i need to file a complaint

More than a month no service and nothing has been done about the cusromer services representives keep hanging up and even the store representive demanded my credit card even when i have credit on my account them i get a email stating that my account and pin was compromised not done the girl told to drive to another town if i wanted to use my vakued customer boost up ehat the hell is wrong with these people attitudes giving boost a bad reputations come to findout that the girl has an account.

With a different service provider no customer service training and very very rude

My service stopped working entirely for 3 months when I was at work. My phone wouldn't make calls, receive calls, send texts or receive texts, I couldn't access the internet, NOTHING. I often could not clock in or out of work because of this, couldn't get a lot of my actual work done, and I used other people's phones to call all the time.

Meanwhile I was paying $50 a month. I chatted COUNTLESS representatives who kept saying oh theyre doing improvements to a tower, it will be working better within a day. Nothing. I called and called and chatted and chatted and NOTHING.

I finally reached someone who said they would reimburse me for the months of not having cell service and I agreed. I go check my account and my automatic payments were still being deducted with no credits on my account.

I…

Re: 903-461-6243 (do NOT call me here - no service)

Boostmobile will NOT unlock my Xr iPhone purchased from Boostmobile.com on 6/25/2020. Activated by store on 6/29/2020.

Per Boostmobile email, on 5/12/2021 went to get new SIM card for better service under T-Mobile. SIM card would not work & got a dead phone. Store rep brought me in as a new customer to restore old service. Activation date & 5-yr account history WIPED OUT!

Per another email, went to different store on 6/12/2021 to get new SIM card. It did work either; trouble ticket initiated (still unresolved) with NO service on iPhone Xr since then.

Messaging, calling, going in person regarding problem is to no avail. Activation date being shown as 05/12/2021, so will not unlock it. Cannot keep funding Boostmobile for NO SERVICE at…

My phone was stolen. I made a claim,paid my deductible over a month ago. Still NO PHONE!!! Ups driver says he delivered to my address & ID was showed ,package signed for. Nobody at my home received a package! Bright star did an 8 day investigation.

Resulting in "driver delivered got Id & signiture" we already knew that! I clean offices. I am about to lose my job!!! I pd my deductible! I need my phone!!! And more for the pitiful service. Kelly

Phone only works in two area's in my house. I have to turn phone on and off to send texts. Cheap bill but the service is horrible. Boost towers are terrible.

On June 18th I called this company to do me a favor to give me 2 days extension because my work make mistakes on paycheck they do not deposit my paycheck, I short of money in my bank because of the covid19 I really bad situation,I asked boost mobile to withdraw the payment 2 days after my due date because I do not want to overdrew from my bank, boost mobile told me no they prefer to cut my service, I am a customer for over 12 years this the first time I asked them that favor.

I recommend no one to go to that company

Boost Mobile is dishonest and makes excuses for not providing the customer 100% of what they pay for. I switched plans from a limited to unlimited internet plan, and the company tried to charge me the full amount even though I had only used 1/2 of my previously paid for plan.

A customer service rep hung up on me. Another one credited my account with what I had already paid for. Then, two weeks into having paid for unlimited internet for a month, my internet service was severely throttled to where pages wouldn't come up or would take minutes to come up as if it were 25 years ago using dial up.

That is not "unlimited" internet. To top it off, customer "care" referred me to the website and refused to give me an email or mailing address to make my complaints known, and a previous complaint…

I switched my son's plan from the $35 plan to the $50 plan paid the $50 then when I went back in to check my debit card statement there was a $35 payment and a $50 payment taken out of my account by boost Mobile I did not authorize a $35 payment so there should have never been $35 taken off of my card.

Then when I called to get it resolved I'm told that it I'm going to have to wait for them to refund it to me but they sure didn't wait or even ask permission to take out a $35 payment on top of a $50 payment that was already made I didn't authorize $35 I authorized only 50 so now I have an $85 payment to boost Mobile that was not authorized.

I am beyond frustrated because the customer service rep that I talked to her name is Belle she informed me because I work for Metro by T-Mobile I…