Boost Mobile

you're service is the worst ive ever had. i hate it!!!!! you are awful

I was with Sprint Mobile for years and when Boost was sold or got bought out, whichever the case may be on their corporate end of the transaction(s), Boost Mobile continued my service and kept my plan and monthly costs/payment the same that I had with Sprint without any changes for over a year.

Then, all of a sudden coming January 2021, I found myself not being able to text out full-text messages or send out pictures. 00 per month to be able to have full-text messages sent or pictures. In other words, Boost Mobile illegally change my plan and they also did so without any prior notice(s) to me.

They simply took out my old plan overnight and demanded I pay an additional…

just purchased a new phone it does not work and I have been on the phone for three days trying to have it fixed. The customer service is rude and antagonistic, sends me to other departments and they act like they clue Giving the one star is just too much.

zero is best or minue zero. I have a new phone and have clocked an hour travel time and 8 hours of on the phone and returning to the store. 00 at this point and I am still on the phone with a customer service rep!

This is a run around because I filed a complaint.

My complaint is , the lady was rudeto me and told me i could not replace the pen i lost pn my lg stylo 6, well i do know that i was told i could go to any boost store to get a replacement. All i want is a pen to go in my phone. Can you help me my address is 123 w speckled trout ln. Rockport , Texas 78382

Thanks , Rebecca Meyer

Encountered a disrespectful sales rep at one of the stores at 7570 highway 85 riverdale ga

My phone broke today I have been a customer since they open and they charged me $135 for a basic piece of crap phone $15 to activate my phone it only took him five minutes to activate this will be my last month using your lousy service if I'm on a different screen on my phone and the phone rings it will not let me answer

I have been with Boost mobile for about 10 years now and I had never experienced such bad services like the one with the new network that they are offering I have been trying to get my services to work at my address since February and every time I called I get a different answer and never a solution I even purchase a new phone thinking that was going to solve the issue but still the problem persists and

every time I called all I get is some rude services rep and supervisor like Victor who was very arrogant and rude not willing to help me but they're quick to charge the monthly services fee knowing that I'm not getting my services will be changing company soon.

My data was used up almost overnight and can not get no answer or help but to be told to keep adding money to the account this is not right and I will be sure to cancel my service the following mouth

Boost mobile sold me a phone which as I was told was the only one they had. It had no instructions on how to use it. The clerk when we came in was to busy to wait on us as she was playing with her children in the back room.

We had to go back and get her which took a few minuets. I was given no instructions or information on how to use it. A grocery clerk showed me how to turn it on and answer. I was told today that I can't exchange or refund this unless it didn't work.

I had no knowledge of this at all. She had us out in 10 minuets. My husband is an army vet and needs to speak to doctor at V A . I can't receive messages on phone because I have no idea how.

This is really bad and I want help or else the newspaper and others will all hear about this. I have been a customer for many years…

Hello is there a way I can talk to a live person what I have to say is more than 100 words?

The Pain For Purchasing a New Phone: I am so disappointed to have to write a bad review, 975 S. Federal Blvd Denver Co 80204 #720-627-5820. I purchased a phone on 5/31/21, my phone wouldn't keep a charge and needed a new one.

I approached the customer Service rep and said that I only wanted to replace my phone and no other changes were to be made on my family plan . Well I purchased the phone and later that evening the other 3 lines were removed from my family plan.

Was online with support for a long time to get my account strait. This is very painful. This also happened to me in 2019 when I purchased a new phone same location and my daughters number was removed from my plan.

I did make a comment on this while purchasing my phone and felt that not enough care was made to ensure my…

I have purchased several boost mobile phone over the years. I ended up changing to Verizon because of signal issues and customer service being so rude and nasty. I am being told that I cannot get my last phone unlocked because I didn't keep it on boost for a year.

Phone is totally useless now.. totally. The worst illegal actions from a company. The phone was paid for and I owed them nothing.

I called last month or the month before to get my device unlocked they said I couldn’t tell May 25,2021 I called the 25th of may they said call on the 27th of may so I called they lady got my imei number and said it would be fully unlocked on Saturday may 29th well I called today the 29th and I can’t get my phone unlocked even though the first person said on may 25,2021 would be a year and

I could get it unlocked than the lady said it would be unlocked today now I can’t get it unlocked

ok went to foodlion and bought a reboot card i do it every month and its 35 taxes and fees included it says it on the card went this month same card says same thing and I get charged 35 plus .65 fee and 7%tax si it cost me like 38 for a 35 card and fees and taxes said it was included so why. Is it charging this when it say fees and taxes included for 35 I don't understand and I think that is so wrong

Hi there. My name is Amber. I had an interview at boost mobile last week. The manager was extremely unprofessional, rude and cocky. I was given a start day even after he belittled me and I just felt uncomfortable. I would like to report him.

Boost mobile Rhode Island Ave 1725 Rhode Island Ave NE Washington DC 20018

Can't retrieve my account pin number for service that was cancelled but I didn't cancel any service.

Over 72 hours ago my eligible phone to be unlocked was requested to be unlocked. From day one of having boost service my phone was eligible to be unlocked. I was told Thursday night that this would be done in 48 hours.

It is now Sunday night and nothing has been done. I was patient and waited over 48 hours now after speaking with 3customer service reps and two supervisor who blatantly lied to my face and said it would be done by 330 today It still has not been done.

Supervisor John told me to call back if not taken care of. I call back and could not talk to him. I spoke with supervisor David and he tells me that what John told me was incorrect. There was nothing he could do.

I ask to speak with someone over him and of course he couldn't do that. They have to call me back now I'm waiting…

I paid my bill in cash and boost mobile took of my card a day after so I paid twice for my bill they don't want to give me my money back nor offer me anything I'm not completely comfortable with this company and they don't play fair and mostly they not honest

22,2021 I want to reactive my son phone. He said he couldn’t do anything and that I needed a new phone.

Meanwhile I call boost mobile main line and they were gladly to help. The person who work there was rude and inconsiderate.

00 dollars I decided I only wanted the phone this man was bring totally rude and told me that he could retured my money back don't understand how from a 40 dollar phone I ended up paying more them twice please help out

after going back and forth with boost and FedEx for days finally someone at fedex told me it was claimed as lost on 4/23 so I needed to contact boost to receive a refund sooo on 4/30 Boost opened a case and gave me a case ID and said in 48-72 hours I would hear something WELLLL here we are on 5/18 and every 72 hours I’ve asked for an update they continually tell me it’s still in progress but

in another 48-72 hours I will Definitely know something. I’m out double the money for the phone since I had to go buy one locally at the store while dealing with this issue. I’ve never in my life have a had a company basically refuse to give me a refund on a product I never even received via their problem!!

Worse company ever and will probably never be reimbursed my money. It’s disgusting and…

I called Customer Service and spoke with "Juan" (Supervisor. I had a inquiry about my husband's data and he was not even answering my questions correctly. I told him that I was going to add some mor data to his phone and that after I do, his data will go away too fast again, I wanted for him to notate that I wanted a new phone with no charge.

He just ignored me and hanged up the phone without even good bye. That was really rude. We both have business with you guys and I am really thinking about switching. Horrible customer service.

Also, the store we went to said that when you switch, you get a free phone and she charged us $35 for my husband's phone. I was going to take a photo of the offers and she removed all the tags before I did it. Very rude as well

I had virgin mobile and boost bought them. My phone is used for emergencies only. 20 a day, sometimes twice a day. They said someone is calling me, I do not answer, the phone is OFF. I should not be charged for unanswered calls.

They also charge me $5 a month for no reason. I had $400 3 months ago, I now have $334. They say they have no info on the person calling. How do I block them when they can't even tell me the phone number.

The call does not even show up on my phone???

Hi my name is peggy annette i need to take a phone off of my account my father's phone number 215-791-3980 he doesn't deserve to be on my plan after treating me horribly thank you

I have been a customer with boost, and had my own device which was unlocked. I lost my device and thankfully had insurance on it, which took quite sometime to be processed but eventually it did after so much hassle.

I receive a phone which is locked and upon asking about it I was told that boost won’t unlock the phone before a year!!! I spoke to a supervisor and explained them the situation that my original phone was unlocked and I should get this phone unlocked but was told the same thing!!

I don’t understand who even does that. I didn’t purchase it from boost or has it financed!! It’s was being your own device and yet I get stuck. Total scam and stupid policy!!!

I went into a boost mobile store to add a line to my account. I paid in cash. Upon leaving the store I was charged 3 additional times. I called the 1-800 number and waited on hold for 3 hours.

I was hung up on by 3 different reps. I called back today and was on hold for over 1 hour. The rep wanted to "explain" the situation and at the end she informed me that I would not be refunded the FRAUDULENT CHARGES.

I am livid and now planning to switch to a new phone company. LIVID.

I was over charged for a phone then I was told they would not refund the difference I was not informed that I could upgrade my service to any phone in the store and make monthly payments plus I was not told that I could not use my new phone to get on the internet even though I paid extra money for more gigs plus I was give more gigs they sent me a text saying I had more gigs but

they never came on my phone they told me even though the woman that did this worked for them they fired her and I was outta luck I really think that's against the law

I pay $60 amonth for 4g unlimited Data yet I recieve less then 2g daily. Since January 2021 I have complained with no satisfaction. Daily I run and record signal strength. Worst cellular company in Florida

My name is Dominic Lucero and im a current customer for I was currently a T-Mobile customer and transfer to Boost Mobile because I was promised better service and now I have have not found that but ran into problem after problem with the service which is now disabled is now disabled for the last 4 days I sure I have been down and I have asked the people that I bought the service from on the Boost Mobile company on 14th South and

State Street they told me that it would take a couple days to get back on that there was something with the tower I've had terrible service I believe last month I paid $100 for to mine and my wife's lying and I bought two k51 phones approximately about 2 months ago a service that just renewed my service cost me about 10 days ago I paid for unlimited service I have…

Locked my account for trying to sign in. Chat numbots are not human so could not get the sign in lock corrected. I spent 20$ to get immediate hotspot, did not happen, I want the money refunded. Will move service asap.

That u have a rude and hateful worker named luis that works at pittsburg ks boost moblie he keeps it up i will take my business somewhere else cause this isnt the first time and you all dont do anything bout it.

I've been having problems with my phone since I got it very rude I want my account credited or a refund on every penny I spent if not my lawyer will be in contact with you guys

I was a customer w/Boost about 10 yrs. Recently unable to make internet connection anywhere but in my home!!! I called boost 4/19 (my plan of 35.00 a month was due on 4/22) Rep. informed me if I increased my plan to 50.00 a month it would solve the issue. I paid 57.00 on the 19th based on info from Boost Rep. to absolutely no avail!!! I had no choice after years w/boost to change my carrier. I feel like I am entitled to a refund or at least a partial. Boost Mobile accepted my 57.00 for a service they COULD NOT provide. I would appreciate a response from Boost Mobile in a timely manner.

Account # 182201659

My husband's phone has been acting weird and acting up for a while I've got insurance on my phone but they keep saying the pin number is wrong when I've used it for 3 days now with them now they have to wait an hour just to get my husband to file a claim for his phone what's the fucking point I'm getting tired of being this phone three damn days trying to get ahold of somebody to help me and they all keep on giving me the run-around I think this company sucks your thefts!!!!

I purchased a phone on the 31st of March. I called Boost because it did not work and the rep said this phone was not a good phone. The rep said I can only get the phone that I currently have.

I had seven days to return the phone, so I returned it the next day. The rep at the store would not take the phone and give me my money back. I called Boost and talked to three supposedly supervisors.

One said they would send me a box and I could return the phone and get my money back. Now, they keep giving me the run around. I do not want this phone and I want my money back, so I can get the phone I want.

I have the receipt and box it came in as well. If this can not get this resolved I will switch my phone service.

I was going to return to Boost mobile until I spent 2 days on the phone with them and I didn't even get results or any help what so ever. I was transferred back and forth from different departments bc it seems nobody knew how I could purchase a phone.

I tried online it prompted me to call. So I called. Then I was told I had to wait 48 hours and call back. I did that. Then the run around started. All I was wanting to do is purchase a phone and get it activated.

Needless to say I'm going to Walmart and I'll get a trac phone. I was trying to avoid going out bc of covid, and I just had surgery. Boost you can stand to work on your customer service and training your employees, bc apparently if everyone was treated as I was you wouldn't have any customers.

Customer service I understand your…

I updated my data plan because my data was slow. From a $35 plan, I upgraded to a $50 plan now my data does not work AT ALL. I have called several times a day for four consecutive days after being told someone would contact me regarding my lack of ability to use my apps.

I can perform my job because my internet is NOT WORKING. I have been transferred to several representatives and none can help me. Some when they realize they can't help me, they place me on hold and hang up OR transfer me to "automated assistance" when promised to connect with technical support that can assist me with the issue.

If this is not resolved in the next day or so, I will be looking for a new cell phone provider and requesting a refund because this is ridiculous. I can't attach a picture because I have no way…

2 phones 503-421-8387 502-209-2717. Our service was great until about 5 months ago. Bad signal & 2 days ago calls keep disconnecting. Already asked for help only to get cell reset. Might need to leave Boostmobile if situation continues Please help. Thank you :)

Purchased new phone given used phone. Took it back within the 7 days to be switched with a new o e that I paid for. Got screamed at and cussed out but the store owner. Still did not get the new phone I paid for, my service sucks, none of my apps open or run correctly.

Customer service is not helpful. This is hands down the worst retail experience of my life. I will be pursuing this further if not resolved. They stole from me when they gave me a used phone and said it was new.

An iPhone with no charger block or eat buds.

The way they handled the pay off on the balance. It was a mesd

Made 2 payments in February. One payment was made in March. One payment was supposed to be refunded, which was not. I had to do a dispute payment to get my money back. Now my service has been suspended and the company wants more money for February.

I talked to 10 different reps to correct issue. Boost Mobile is losing 2 customers because I will be moving to another competitor.

As I have been a loyal paying customer for years, I have got woost service, as far as signal strength. It shows Boost continues to lower my signal strength the longer I stay with them. When I would figure customers who pay their bill on time would be taking care of.

Boost mobile wouldn't release a number for 7 days. Only because we changed service for a cheaper price. Only released 1 of 2 numbers. Well that 2nd number/ line was a veterans of the United States Army.. Who also suffers from PTSD.. This is unacceptable.

If it was up to me Boost would not even get one star! 00. Their explanation was that once I closed an account with them the money was lost and they cant tell me where it goes. I asked is this some kind of cancelation fee your charging me?

They said no, so I asked again where does the money go and they simply said the money was lost. I find this very unfair to the consumer. I was forced to go to Spectrum due to the terrible service and many cities I visit I cant get any service at all.

Clearly paying for a cell phone I cant even use. I warn others with Boost do not leave a balance in the account through your app/. This company has a tendency of being unfair to consumers as I read the reviews and complaints.

Boost needs to be regulated a class action suit should be started.

Lack of service!! Have contacted several times over past few months and getting no help. Calls go directly to voice mail and barely get one bar if that. I considered finding another company so I have service but they say my phone is locked.

I tell them they should at least allow me to go to $15 plan since I'm not getting what I pay for and they say they can't. I will never recommend and customer service is awful Screen shot shows service bar.

If weren't for home internet I couldn't use phone

I purchased a phone from the boostmobile in my neighborhood, there was a discrepancy in a payment, I made a one time payment of $180 for 3 months so my service would Not be interrupted as I am job searching, they Lost a Payment, I had back and forths with the customer service, which is the WORST I HAVE EVER EXPERIENCED IN MY LIFE!!

as a Customer Service Rep Myself, I would NEVER treat my Clients the way this company does theirs, NOT just because I am a Customer MYSELF but Because I would NOT HAVE A JOB!!! I mean No Disrespect but this company NEEDS to hire people that Speak and Understand English Properly,, NOT reading from an Obvious Script that keeps them REPEATING the SAME thing Over and

Over and Over and Over Again and NOT be Anywhere venClose to Resolving the issue being called…

I went to the store in Reisterstown, MD to sign up for a cell phone. 00. Therefore, I attempted to do it online at lease 6 times and was unable to activate my phone. I purchased an SIM CARD KIT.

I put in all of my information and cell phone, IMEI number with the SIM card information, and was still unable to connect the phone. I went forward to the store again yesterday which was closed early. Still I was unable to connect the phone to the service.

I wanted to get one of the plans. I really dont understand why I was unable to connect. Thanks.

Problem since moment I got phone. Without everything transfered over, the battery would only last a couple of hours. Not only does it minimize screens w/o touching, it throws me out of calls, livestreams, movies, games, you name it. I have returned to store numerous times.

I don't have a 2nd phone. Employees rude and less than helpful.

Ok my credit card was ran 3times by your employee the first time it did not go through the second time I went through then it did a recharge and it also charged my card so now I have paid $35 twice for this lot you guys were supposed to refund it but it was never put in my account so I sent a screenshot 2 customer service saying that I had a refund of $35 but

they would not refund that money but I was supposed to get a refund but they wouldn't I would go without a phone before I had service with Boost Mobile ever again I would rather have my arm cut off rather than have service with Boost Mobile

Ok so i payed 50 dollars for my phone plan which included 12 gigs of hotspot and unlimited data after high speed cap runs out. I payed the 50 for advance pay. 5gigs and i didn't want it to run out, so what did i do?????

I decided to restart my plan and renew service so that i would have a nice new whopping 12gigs of hot fresh hotspot for my work i do on my laptop at home. So it restarted the service for me but didn't restart the mobile hotspot so i called customer service to get a fix for this issue.

And they even addressed this was an issue, so they said they would fix it and my hotspot should restart. Well 4 days went by and still nothing. 5gigs of hotspot i had left which rolled over to my new month instead of restarting like normal and i never got the call back to acknowledge that…