Boost Mobile

Today, I called the Boost Customer Service in regards to a phone order I placed in the amount of $700. I noticed that the phones were discounted for an additional 15% a day or two after I placed my order (I have yet to receive the phones) , so I decided to call to see if I could get the discounted price.

The first woman agent I spoke with was very rude and not helpful at all before hanging up on me when I requested to speak with a Supervisor. I called back and got the same woman I believe. I again asked to speak with a Supervisor.

She told me that she would be the one to help me (refusing to transfer me), asked me for my information before once again disconnecting the call. I told him about my experience with the previous calls and what I had called for initially.

He told me he would…

ordered a wrong phone on nov 30 . called several hours to cancel . I was given a case number 259892501. was assured I would receive an email before shipment. wrong this never happened . shipped phone any way. I have called your customer service dept 20 times. order number ek-bepp-913343027.

no one will assist me to correct this problem

My iPhone broke and I clot to get it replaced and a representative informed me that I will be getting a new phone and a mail within a week for Free. When I didn’t get it when I called back to see the ETA on the phone the insurance consultant told me that it was $125 fee which I was never in form from the jump and now they want me to continue to pay for a cracked phone.

I called and spoke to three representatives and two supervisors and two of the representatives still lead me to believe that I was going to get a free phone. The company needs to train their employees better so they won’t be lying to customers having them believe one thing and doing another

Reps are very disrepectful and will lie about tower enhancments and most definitly will not give long term customers there compensation. This makes no sense at all and they should be fired the boost mobipe stores have great customer service when u call the call center they are the BIGGEST PROBLEM 14YR CUSTOMER READY TO SWITCH SERVICE PROVIDERS BECAUSE OF THIS

The customer service is the worst I ever dealt with been with them for 4 years and Im done.It seems like you are bothering them when you are calling them and keep they keep transferring you baclk and forth.DO NOT go with them or sprint which owns Boost.It a company that's needs to go the f away.

i have been trying to reach a customer service representatives for about two weeks regarding purchasing another phone add a about 20 phones to a business account of mines but for some reason they make it hard to talk to someone. ive decided not to add the phones for my business but i still wanted to upgrade my phone but it keeps rejecting my payment and i called customer service and they didnt want to leave me a call back number because for some reason the phone always tend to hang up and

it did and have not been able to get in touch with anyone since.

If i could give less than 1 star i would. Boost customer for 12 years. I bought an lgstylo 4 on a promotion of $15 a month. Took it back day 9 after having it. Full of problems and the store owner/manager said it wasn't his problem.

The phone was sold to me as new and i should've guessed cuz i opened the box in the store. I asked if there was supposed to be a quick start booklet in the box and he said no. It's all on line now. LIES.

I tried using it 3 months and the phone is FULL of viruses or WHATEVER it is that happens to phones. Even my old flip phones are in better condition than this NEW phone. I've gotten extremely ill. In and out of hospital.

just went and bought an lg 5 when my *new* phone just became far too unusable at about 3mos old. I don't care much for the 5 bit it is new.…

A member of my family plan decided to purchase the new iPhone 11 (Pro) because Boost Mobile was sold out at the time. So, they decided to go to the Apple Store to purchase the phone. While at the Apple store we called Boost Mobile to make sure, that if we brought the phone there, that we could still get the (Boost Mobile - SIM Card) mailed to their home, in order to resume normal phone service and they said sure.

So, once the new SIM card was delivered and inserted into the new iPhone 11 (Pro) it still didn’t work. So, on 10/18/19 we contacted Boost Mobile and spoke to Rep: Ruth, who was of absolutely no help, and didn’t even try other than to put me in touch with her supervisor after several requests.

Once Ruth’s supervisor Danielle, got on the line she was even more unhelpful, rude,…

Boost mobil sold me a defect phone which never work but yall told me to continue to pay for the service they can fix the phone they couldnt fix the phone so when i ask for a credit for the months the phone wasnt boost said no

I switched over from MetroPCS power by T-Mobile and I got both mobile power by for a cow I mean I no longer want to get service it would laugh my I spoke with Apple customer service rep they told me it would take 48 hours to take activation lock on my phone I didn’t buy the phone from both mobile power fight for it I don’t have a two year agreement which is a contract I would like. They are a month-to-month basis I spoke with several people they informed me that they were going to take the activation lock off my phone but they never dead I called them today and

ask them why hasn’t the lock been off my phone the failure with Laura fade it that it was eight era and they don’t know why and they will call me whenever it off I never have a problem I bought my phone from a fall forward you by…

Terrible service. Data is so slow my phone will state not connected. Work for cell phone companies as a customer service rep, so I know how to clean my phone. But still slow. Never use the app to pay your bill because it may charge twice.

I have had the Coolpad for a little over a month,now. It has been the worst decision ever. I can not add new contracts to my contact. Can Not save new numbers. I have had to cut this phone on and off more times then I have had the phone.

I can't even enjoy my phone due to cutting it off several times a day. I can't get customer service to understand that's not going to solve the problem. I can not message anyone who is not previously in my phone, but again I can't add new numbers to be able to text or call new friends or family member.

Sometimes it will ring and can't answer do to it being frozen. Again, this phone is fairly new and should not be having all these problems. My friend has the same phone and he is experiencing the same issues. This is really bad business!

If you stand…

I ordered a Samsung Galaxy A10 e from Boost Mobile on August 13, 2019. I received confirmation on August 14th that it was shipped via FedEx. It has been more than 6 weeks and I have not received the phone.

I haven't heard from Boost Mobile even though I sent a letter to the corporate head office with receipt confirmation signed by M Flores on September 20, 2019. I still haven't been contacted by anyone from Boost Mobile. I have contacted FedEx and also filed a complaint with them.

I want my money ($107. 99) refunded for the phone.

Customer service representative are rude and have insulted my husban and I. Its been over two weeks and technical issues nit fixed and been told will get a call and nothing. They lie and are ignirant ob how to fix the phones tgey selk.

Boost was dishonest regarding the service areas. I have a brandnew phone and service that does not work 90 percent of the time. They refuse to refund my money or unlock the phone.

To whom this may concern i attempted to add minutes to my sons phone his number is 845 2450342 I was told that I would just have to pay $50 plus a $3 processing fee and that his service will be restored immediately or he would have to do is reboot his phone it turned out that there was supposed to be another $40 paid which was not told to me I went back and

forth trying to get a hold of someone and when I finally did the female lied to me about who she was gave me fake ID numbers pretended that she was a supervisor and literally hung up on me when I let her know that the call was being recorded I called back once I finally got through again the first gentleman I spoke to was very kind and

was trying his best to help me but told me that they would not allow him I asked him to please pass…

Listen guys i just got a new phone from you guys and it works gr8 except thepart where im just trying to watch a damn video and then the fudgeing internet shuts off randomly and the x appears onthe bars witb the LTE gone so yeah get your **** together

My husband and I have had our Boost accts since early 2015, without any issues. On Aug. during the first week whenever I tried to make a phone call and an automated operator came on "Sprint has rerouted this call to an outside operator. " I hung up.

I call Boost customer service using my husband's phone. VERY polite customer rep came on, asked for my phone # and PIN and assured me he could fix this problem. He did and I was able to make phone calls as before.

Then later in the same month it happened again, same prerecorded message same issue. I called Boost again, and while on the phone to them I checked my online banking acct. 00) all within the span of 24 hours. ALL unauthorized.

I call Boost customer service. Spoke with a supervisor and he suggested it was probably the work of…

help me understand something please. com /Boost Mobile and file a insurance claim and bring it back 2 the store an will fix it you can pick it up next day! But when I do this my claim gets deniedafter all this time that I've been paying every month just in case something like like this transpired.

And left with only a broken phone and no insurance coverage. Please please help me understand this because I'm confused why was I & Her promise this in the beginning of the service activation date and now I don't have that coverage.

That I've been paying for every month. Just in case something like this transpired and left with no coverage only a damaged phone please please help me understand this because I'm confused I was told everything would be fine when it isn't !

Although I am not a customer of Boost Mobile, recently I received a charge from your company for about $400 on my Bank of America debit card. I am about to contact Bank fo America's fraud department unless you can show me that the charge is somehow legitimately mine!

My calls keep dropping and the store is never open on time where I go it’s ridiculous I’m here now the sign says they open at 10am CST it’s 10:30am!!!!

Paid my phone bill called them they say they never got the payment this is the 4th time this happened to me and the supervisor was very rude this is ridiculous and bullshit very disappointed with them

I have been calling since July 20 with phone issues no one I mean no has satisfied my complaint. Pay my bill again for aug to have the same line wait two days seriously. So I’m paying my bill and u say wait two days to use something I paid for ok.

Than someone send 109 test text to my phone and still nothing. U can see my phone data so really boost this how u guys doing people.

You know ill jus be honest. This phone and service is tje biggest croc of s--t ive ever seen. I left metro pcs to try boost. Big mistake. Spent ova 300 bucks. Family plan and phones. Had issues every since.

Tried reaching out but nothing. Phone never ever has a signal. Always searching. Both phone and service provider stink. And worst bout it no one cares. Contact me if you choose. But screw it. Money NOT well spent.

com and let me know what is going on or what you guys plan to do about it as soon as possible cuz this service sucks. Need to get a better or deal going on here thanks

Good morning, today due to a very upsetting experience. I arrived at the store at 10am, as I have work at 11am. The lady did not arrive until 10:20! I am appalled and will no longer be interested in opening a line with you. Do not have someone working there who can not show up on time!

Thanks.

I have unlimited talk and textr with Boost Mobile. I pay $60 per month. Whle planning a family reunion I text family contact in my phone to inform them. 25 for each text that was delivered to a land line.

I reasoned that I had to respond before it could be charged. On August 8 my service was interrupted because Boost mobile had reduced my account balance by $1300 to pay for these text. I explained to them I had not authorize these text to be delivered to a land line.

I was not given adequate reasons for the charges without consent. It is my contention that Boost mobile broke their contract with me for unlimited service for one approved price $60. They indicated to me that this was linked to automation.

It is my contention that boost mobile has pulled an illegal charge to my account…

I have paid my $57. phone bill for unlimited plan and $$7. Insurance. My plan is being interrupted and suspended and a representative won't say why. They tell me that they see no problem with my service from the office but, from a boost location they are seeing the problem.

I had the phone rest from tis store and as soon as I got home the call center had suspended my service again but, cannot tell the truth about why it is that they can see the problem but, will not admit to seeing the problem to fix it. Since the first week I bought this phone I have not had full use of my plan and each month the problem gets bigger.

Yesterday when I called I was told by the boost recorder that my phone was affected by a breach and could not be restored and there is not an answer to why this is my first…

Approximately 3:00 pm this afternoon, July 12, 2019 I and a friend attempted to enter a retailer with an exterier sign for Boost Mobile. She was interested in obtaining a phone and we wanted to see what specials the store had to offer. There were signs in the windows saying no shoes, no shirt, no service and something else on the sign I didn’t read.

I am a quadriplegic in a motorized wheelchair, after entering the outer door, and my friend opening the inner door with the sign, a person inside the store shouted, “No motorized wheelchairs allowed! Read the door! A motorized wheelchair broke my door and I have the right to refuse service to anyone!”

I was in shock and it took me a moment to compose myself and inform the person, that I am in fact an attorney, and the sign and statement were,…

I'm at work right now and I spent over 45 minutes talkin with three different people I got sent from customer service to LG from LG customer service I paid $100 a week ago for 3 Lines to the lines the bones are broken they were broken the day I paid $200 I called up the store I let them know they said they get ahold of customer service and try to get a prorated $65 towards future monthly payments so I'd have the $35 a month plan well I looked online today and it said I was being charged $100 for this month so

I called on my break well it exceeded my break by 30 minutes so my boss didn't pay me my $26 an hour because I was on the phone and the first lady send me the LG when all's I said was please just take the 65 and put it towards a future months on my phone because aren't getting new…

I had been with boost for a few years and finally had enough. The customer service is trashy horrible... and the comprehension level of communicating with the reps is the most frustrating thing ever. My most recent interaction is that I had two lines..

got mine switched and had to wait to get my sons transferred for multiple reasons. I informed the rep at that time I will be moving all my lines over. I finally switched to high $$ T-mobile, but refuse to go back to boost.

I'd rather NOT have service at all. At least at T-Mobile I can understand and relate to the reps as well as get a definitive answer. I will literally go back to a rotary phone before settling to boost. My son had issues with his phone causing us to get the same phone from Apple, but a replacement under warranty.

I…

I paid my phone bill early on Friday July 12 and boost mobile didn’t turn my phone back on until Monday July 15, which is the day my phone bill was due. I am very upset because this always happens every time I pay my phone bill early and they don’t offer me any extra service days.

Boost resolution to this is if this happens again come in the store. My question is how many times does this has to happen and they still won’t do nothing about it !

NO service for over 1 week. The tower supposedly being upgraded. Wis Portland IN, in the middle of no where getting a 5G tower when other important places are not even being scheduled? Lots of apologies. NO info on when this will be fixed.

I am told to be patient. How long does boost expect me to be patient? respond via email. I have no phone service to TALK to you.

I've been with Boost Mobile for about 4 mouths now switched from Metro PC bad idea. Every since I've had Boost nothing but lies and unsatisfactory of the service I got 4 phones with insurance and the unlimited plan for all of my phone's.

Customer Service can't help you they want you to put in all these useless codes phones are really slow more than often there is no service they over charge please check your billing statement they can't help you after you buy the phones but are glad to take your money.....

Please if you can avoid getting Boost Mobile please do so...

For the last two months my data on my boost mobile phone has been going in and out. I've repeatly called boost mobile and have recieved the same run around. Please help. Thank you

In short, Boost Mobile's dismal customer service is borderline criminal and not worth the tradeoff for its spotty mediocre cell service at, albeit, a great bargain price. If you can afford to go elsewhere, for the love of God - Do it!

You get what you pay for. Call center goes to, what sounds like, India. The CS reps tap dance to cover the company's problems and tell you lies outright lies. I brought my own devices (two brand new unlocked iPhones) to be placed on the Boost mobile network.

I enjoyed cheap but mediocre service for over a year. I now am in a battle with Boost who are basically holding my phones hostage by locking them into the Boost network. These were never Boost phones as they were not acquired through Boost.

They tell me that if I want Boost to unlock them for free that…

I got two phones in porter TX at the boost store I turn a boost phone in that worked better then the two new one !I like my old phone back .i.just may keep these two no good phones tiill the month goes out and get pumped some else If I can't get my old phone back

I have been trying to get my phone unlocked since June 20. I have called every day and I keep getting the run around. I am leaving the US for 2 weeks tomorrow morning and I need this to get done.

The customer service people say there is nothing they can do. VERY frustrating.

One of your stotr managers was very rude and disrespectful over the phone and hung up on me on several occasions. Gave me the wrong number to call about my problem. Even refused to let me talk to someone to better assist me.

It was so bad that Im actually about to cut all ties with Boost Mobile completely. That experience make me no longer want ti be a customer og Boost mobile. I hope you can find better agents to run your stores in the future..

I ported my phone number i had had for 2 years over to boost on may28th. My phone was stolen on june 4th. I called boost reported it only to find out my number had been changed and the name on my account.

It took a week of phone calls to finally prove it was my account not the thiefs. Then i finally get to file with insurance on that fri i get my new phone monday and it takes 3 days and at least 20 escalated calls to get it activated.

The thief after boost supposedly secured my account had reactivated the stolen phone but it was activated with the number the thief changed it to. I have waited on the higher ups to call for over a week. I was promised they would get my old number back and credit myaccount for the lost service time...

I keep calling back every few days talking to…

Boost Mobile is the absolute WORST company in the world to deal with. They do nothing but lie and provide absolutely ZERO SERVICE.

I have used a Boost Mobile Hotspot Netgear Fuse) for several years without problems. A few weeks ago I purchased 10 GB of data for $50. My hotspot died less than a day later. That when this nightmare began. I called Boost Mobile (hereafter justifiably referred to as BM) who eventually, after many, many phone calls, decided a new SIM card was needed. They promised to send me here at the campground in New Jersey where we are staying. A week later, nothing has arrived. I called BM again, and after several phone calls, was told the SIM card could only be sent to my home billing address. Weird-- because a WEEK AGO they had no problem with sending it here in NJ.

So…

My complaint is this ive been with boost for 2 or so years and from day one my network and data connection has been horrible. Ive contacted ur customer service reps and had my phone reprogrammed and updated over 10 times with the same result everytime.

Ive been a loyal and on time paying customer through out my time with yall ur rep named mary informed me i cant even get an upgrade because i tried to switch devices but the other phone wouldnt accept the sim so i had it switched back to my original phone she said ive only been active for 2 months in actuality ive been an active customer for 2 years.

I am extremely dissapointed with boosts service and the treatment ive recieved from ur reps i pay $80 a month every month on time for a phone and service i cant even use because i get maybe 1…

My account is 753-479-745 pin 7958. What gives you the right to not unlock a phone I paid for except to be unreasonable about losing a customer. I am going to e-mail the FCC to find out if this is legal.

I promise you I will never recommend you to anyone,no wonder you continue to lose business and have such a poor rating.

I rate you 1 because of NayShell Sly Fix it 412.618.7460

If I could do 0 stars I would they were rude an refused to give me my 2 weeks of service I paid for then they hung up on me the supervisor doesn’t know how to help his customers an I asked for his name multiple times an he refused to give me it.

After being a loyal customer for 7 years boost would rather lose me than replace a defective phone that i bought new and have had nothing but problems with since i bought it. ( i have only had it 10 days) its a shame that boost could give a shit about their customers if they did they would make it right..

For 3 weeks now I have been trying to get a refund back for a phone I bought. I told by the store that boost would issue me a refund for taxes paid for the phone then nothing one week.

then call boost they tell me store responsible for refund, go to store they call boost explain problem I was told from boost I would get my refund in 7 to 8 days. two weeks later still nothing. I keep contacting boost keep putting me on hold then hanging up

Boost are thieves... told refund takes 3 days. Called back in 3 days just to hear 7 to 10 days. It's funny they can't wait to take your money but won't give it back.. planning to sue... every dollar counts especially after a tornado tears up everything else you have...

Anyone company is better than BOOST...

e. NO SERVICE INSIDE MY HOME. I NEVER had that problem with Metro PCS. I have not been able to go online and surf the internet with my boost service while inside my house. I have no reception bars to make or receive calls inside my house.

Matter of fact, I'm using my tablet right now to write this complaint because I'm unable to access the web from my phone. Can't check my emails, can't access facebook. I AM SO LOOKING INTO SWITCHING BACK TO METRO PCS!!!!!

I paid twice last month for same phone number and i still getting billed for this month i was never givin my account number only my pin and services is really bad how do i do that its on my texts and on my wells fargo app on my phone please give $50 dollars back or put to the bill for June of this year