For 3 weeks now I have been trying to get a refund back for a phone I bought. I told by the store that boost would issue me a refund for taxes paid for the phone then nothing one week.
then call boost they tell me store responsible for refund, go to store they call boost explain problem I was told from boost I would get my refund in 7 to 8 days. two weeks later still nothing. I keep contacting boost keep putting me on hold then hanging up
Boost are thieves... told refund takes 3 days. Called back in 3 days just to hear 7 to 10 days. It's funny they can't wait to take your money but won't give it back.. planning to sue... every dollar counts especially after a tornado tears up everything else you have...
Anyone company is better than BOOST...
e. NO SERVICE INSIDE MY HOME. I NEVER had that problem with Metro PCS. I have not been able to go online and surf the internet with my boost service while inside my house. I have no reception bars to make or receive calls inside my house.
Matter of fact, I'm using my tablet right now to write this complaint because I'm unable to access the web from my phone. Can't check my emails, can't access facebook. I AM SO LOOKING INTO SWITCHING BACK TO METRO PCS!!!!!
I paid twice last month for same phone number and i still getting billed for this month i was never givin my account number only my pin and services is really bad how do i do that its on my texts and on my wells fargo app on my phone please give $50 dollars back or put to the bill for June of this year
I went to boost mobile in Bedford texas on harwood st got a Lg Stylo 4 June 1 had a problem with phone day 1. 00. Wont keep a charge other problems with the phone went back to boost mobile on harwood st in bedford texas on monday ask for a total refund on the phone are get a new LG Stylo 4 the store manger. argue for four hour.
Boost mobile was call 15 times all you get is a run around stay away from boost nothing but trouble with boost mobile..
I ported a number to a phone I sent to PR to my mom and it was working with the temp number fine when I ported number now it does not ring and only goes to voicemail. I have been calling and calling Boost CS since 10 am 5/31 and still calling today.
They have trouble shooted the phone in PR twice and still the same problem. They have programmed reset and provide the *720 to stop forwarding calls. Nothing works. I have spent time and money to buy the phone placed on a plan and ship to my mom since you cannot buy a phone without a plan and send it.
I need corporate to call me directly at 3524551138.
My mobile number is 4232935062 my pin is 1568..my sisters is 4232935063 she has minutes the hot-spot and tethering or data connection is so bad at my house I cannot connect to her Wi-Fi and I don't have service minutes with the hot-spot bad on her number 4232935063 I cannot connect to her Wi-Fi.
I called few days to make a complaint against a store owner in banning ca.i talked to a representative and he said I'd be hearing back from you guys in few days..I still have not heard back.i was calling to complain about a raciest foul mouth owner of a boost Mobile store here in banning Ca.
My name is Christine arce. 951-437-9346
I received an email from you advising me that I was eligible for a boost-up. 00 down and $12 dollars per month for 18 months. someone needs to fix this because I've been a loyal Boost customer for Year's. MY name is Steven Goynes and my cell number is (757) 735-9392 Thank you
I wanted to add a family plan. I was told I could do this but I would have to up my plan to the $50 plan and get rid of the 14 day late pay agreement I had. I called Boost Sunday, April 19, 2019.
I was told at that time it would take approximately 24 to 48 hours. I would get a text letting me know the agreement had been deleted from my account. On the evening of the next day I received a text stating this process would take 3-5 days.
I called Boost the next day 5/21. The gentleman I spoke with told me that the department that handles that issue does not work on Sundays so they didn't get the notice until 9:00pm that previous night and it will take another 24 hours.
He said the next evening (5/22), I would be getting a text letting me know everything is completed. To date Thursday 5/23,…
Really no stars! I am so very disappointed. I walk into the store where I find a poster covered in orange, so I am thinking we are good! Your company is advertising that there is full coverage in our area.
We signed up with happiness in our hearts that we found a good deal. But two days later when my husband and I both get to work we don't have service. We both work in opposite directions 30 mins from Tahlequah, Ok.
We went to the store and of course they could not refund our money. I asked if there were any plans to add towers to this area and did not get a response, not even we will check and get back with you.
I will be forwarding everyone I know that this is not a company to go to. "
I have been with Boost Mobile for years. And i have been going through it with them. I have been paying my family plan for 2 phone the past 3 months. I ha e had to send 2 phones back to Motorola.
While paying my bill and having no phone because i have to keep sending them back. Boost has not offered to credit my account or anything. Someone needs to make this right with me. I am an oustanding customer. If something isn't done. I WILL WHICH PROVIDERS.
I have been on tbehe phone for 5 hrs between Boost Customer Service and Motorola. Please make this right. Sincerely, Sheena Billingsley
The guy at the Division location in Spokane WA was rude 5/3/19- 10AM-he was there & busy & he said TY for coming, ty for waiting. I said No problem @ all! I literally waited patiently in line for one hour 10-11am.
The guy kept helping people that came in after me guess cuz they already cust. & i was patient! asked nicely how much longer it wouldtake before he could help me cuz i hoped to go to the food bank by 1:30PM.
I didnt even mention that i hadwaited for an hour as if i was more important than anyone else. I understood cuz it was busy at 1st. He didnt respond to me as if he was annoyed & had ZERO right to even ask him NiCELY after one hour! Was a FAIR question.
He didnt give an estimate or tell me what i needed to have to open a new acct. He continually chose to NOT answer me with…
I have been a customer for almost ten years I ordered a new iPhone 7 through the customer upgrade promotion. 72 the first months payment and tax. I used my Visa gift card to purchase the phone because I do not use my bank card for any online purchases.
I received a confirmation number for the purchase and the phone was even scanned out of boost inventory I have all of this information. After I received my purchase confirmation number, a couple days later receive an email saying my order had been cancelled.
I immediately called boost customer care and explained this and asked for my phone to be shipped as the first rep told me there was a glitch in the system and that alot of customers were receiving the same email not to worry they would fix the problem and transferred me to another…
Boost mobile postpaid payments IMPORTANT INFORMATION ABOUT OPENING AN ACCOUNT TO HELP THE GOVERNMENT FIGHT THE FUNDING OF TERRORISM Square cash applications and Apple members Sprint logos SIM cards We have not received New SIM cards ordered by carrier Boost mobile for service in the names of Isaac Williams Jr. Phone number 504-710-2164 and Wife Trina Daniels Williams phone number 504-223-2468 mailed to POBox 58304 New Orleans, Louisiana 70158 and physical address and Drivers license address 5013 Antioch St. Marrero, Louisiana 70072 send now by May , 13,2019
Store on East side of Chicago on Ewing street personal very rude unprofessional will buy another service from another company even willing to pay more rather then being disrespected by boost Mobile employees and owner
I am very disappointed with boost mobile services I called them to make sure that my services worked internationally before leaving the country I called to make sure it was set and I was told by the agent that she has put it internationally and applied a credit of 5 dollars on my account she did this on her own as I was calling to add services and
if i needed to pay I would of but instead she told me am all set and it was a lie I would appreciate it if she would of been honest with me to say that there where no services in my country but instead I was left stranded in a nother side of the world that I did not know I was lost for hours and unable to get a hold of anybody thanks to her but
I been with them for a while now for them to have treated me this way, will be looking for another…
The service is horrible and then somebody keeps calling me from boost Mobile and hang up
I was rushed off the phone, given misinformation about duration of service, and would not transfer me to a supervisor. I was told that even if I paid on June 3rd and my due date previously was the 26th I would have to pay on June 26th. My service was turned off on the 27th but I paid for the service on the 28th. I have my bank statement.
I was repeatedly lied too about the information in my account. I was told by an agent that they could not see pass 90 days of activity. I looked online on your website and saw they could see pass 6 months. I will send the recording of telephone to you via email once I get a response. I will also be sending a letter.
Ihave not had any eneret service for over a week and customer has been no help at all .i have had dropped calls and cant send text messaged.i am paying a lot of money for nothinng
Cell Fun Store # 282 Concord Mall Wilmington Delaware Phone # 302-478-2871 sold us two HTE phones that we found to be discontinued two (2) years ago. And charged us 20$ each for the clear plastic glass protector. I am very displeased with the fact I was offered two discontinued cell phones HTE N9560 model and it sucks!!
So don't trust these rip off clowns at the Concord Mall in Delaware!
Well had crap service for two months said they were gonna compensate me for the time I was down nothing bunch scammers
Bought a brand new phone ain't even had it a week and the screen went blank my son tried to take it up to the Boost store to have it fixed and they told him they couldn't do nothing until after we pay our next bill sorry I will not be paying no bill and I will never go through y'all again
You pay for a service of unlimited everything yet when you only receive 3G and call about it, IT'S NOT THEIR FAULT! It appears that it's always the phone manufacturers. Their customer service and tech support lack on anything other than what they can read on a screen.
You can explain to them the exact issue, but you're treated like an idiot that has no clue about your phone. They promise some of the best coverage but never provide you with it. But, don't forget to pay that bill.
instead transfers me to Motorola. Get the correct card. SENDS ME TO MOTOROLA! Motorola is exchanging phone to fix issue and anymore calls. But still stands by Boost's service issue.
I went to buy a new phone about a month ago at the 2601 independence avenue kansas city missouri location. The lady added insurance without asking me or me wanting it. I went back to the store to get it taken off because i did not want it nor could afford jt and she explained i just had to call at the time of my next bill.
I told her i did not have a car so if my phone service was going to be shut off due to me having tbe money for my bill and not the insurance then it was going to be a huge inconvenience. She said she took the insurance off and then my bill was due a few days ago and my phone service was off foe the past two days due to the fact i didnt have enough to pay for the insurance i never signed up for and
that they failed to take off after i asked them too. I finally had to…
Lost internet and phone service for over a week which impacted my job. When I called cust service they said I was only eligible for a $7. Credit, which to this date I have never received. People are unhelpful and rude.
I get more assistance from previous suppliers than this place
Hi, im highly upset that the boost Mobile customer care representative didn't make me aware at the time I added money that they were having a enhancement problem in the area... I've been calling going on two weeks straight regarding my account and No1 has been able to give me answer nor an estimated time of how long this problem is going to exist, if I had been made aware of of the problem I could've took my service somewhere else because I work off my phone's internet and
since this problem I haven't been able to do anything but answer my phone and text.... Than u all have these rude customer service reps answering the phone and u can barley make out what their saying... Now today 4/20 i was told by a representative I could use the 3g network well that's not working neither and it's…
I recently added a line to my family plan, I was quoted a price at the store from a representative the store contacted via phone. The reason why I chose that plan was because of the quoted price. After leaving the store, I began charging and setting the phone up, then I noticed the charge will be higher than the quoted price.
Also the new line that I had ported over is being charged for an entire month even though it'll only be active for roughly 2 weeks. Could I please be into contact with someone from America. Thank you for your assistance.
I was in your store this morning with my grandson. Your employee was taking care of someone else when we got there. So we waited. Then another person came into pay her bill. Another man came in after that. He took care of him.
The man he was working with left. So I figured we would be taken care of. But we were not. I was not very happy. I said to your employee all I did was come in here to get an answer to a question. which I did. His attitude was lousy.
I told him I was going to call corporate and left. This is what I am doing now. He was an Asian man between 20 to 30. I will not come into that store again. I will tell everyone I know about your rude employees.
Thank you 1738 Sycamore Road, DeKalb, Illinois 60115 is the addrerss of your store..
Rate below the star.been with y'all for serval years. For the past fews month your agent told us the bill was $50 then yall took $80 cause my bank to be over draft the bill should be $75 a month for two phone where is the money yall took from my account very unhappy with yall. Take money different then what yall said in customber service.the cistomber service refuse a refund this need to be fix asap
i went in to one of your boost mobile store at CrossCreek Mall and purchases a phone that didnt work properly Triangle wireless -910-860-0044 on4/9/2019 and i returned the phone the next day)Harold Dawson was the Manager who I spoke to and bought the phone from. i explained to I was not happy with the performance and the phone had a terrible speaker phone problem when i tried to use it so I just wanted another phone but
not a LG K-30 I said let me get a SAMSUNG PHONE cause that what I had before so he pulled out the Samsung Refined 7 and I was gong to get one until he said I had to pay a restocking fee of 67 dollars and another activation fee for the phone and I didnt understand why i had to pay another 25dollar reactivation fee to turn that phone on too.
So i asked him to just refund…
Customer for awhile now. Have Purchased few phones fromyou. Not to long ago cancelled one that we weren’t using for months decided to cancel. Following month notice I was still charged customer representative Apologized n said credit would go back to account which it did.
end of March went back with same phone I had cancelled to activate again. ) how is that possible. Thought we gave u at store our PIN number. We were told at store that phone was reported stolen/lost. None of which we did we never reported cell lost or stolen.
Now my thought is that since your billing department needed a code as to why we were getting credit your staff must of clicked on lost/stolen when the first time we called was to cancel not lost or stolen so your employer invented that reason as to credit. We…
My phone is a Stylo 4 Name:Victoria E Riley
30pm I called the store at 2815 E. Fountain Blvd. Colorado Springs to ask about getting the Mic icon on the home screen. The female answering told me to go to setting and then rattled on in something indistinguishable. I ask her to repeat or if she could walk me through getting the icon back on the screen.
She hung up on me!!!! Repeated calls back (and letting it ring for a long time) were not answered. This is totally unacceptable. Another Time I went to the store on Cheyenne Meadows Rd. to have a number removed (it didn't have area code programmed and messages came back) The male person was unable to fix this problem or willing to spend the time.
I then went to the store on Murry Bld. and the nice young woman fixed the problem in less than 2 minutes. I am looking for another provider…
I payed my bill and my phone off and i can't get in touch with anyone to restore my service. Why
Your Male representative at the delowe dr location is extremely rude, disrespectful and unprofessional
My internet on my phone is dropping constantly. It has always worked fine for the past year or more and now all of a sudden its crap for the past two weeks. Everytime I'm online I lose internet connection. After I paid for a larger plan with more hotspot gigs it seems like my Internet has been slowed down.
Its a shame because I really was enjoying the good service. 8 guess I have to shop for a new provider now.
I pay $45 a month and with that I am suppose to get unlimited talk and text which is bull because I just paid my bill this month in fact a week ago and now I get a text saying that I exceeded my data usage. Unhappily Adam Gill
They take advantage of people on disability and stole my money and are very nonchalant about the fact of refunding me my money! Took double payment from my government card! And could care less That I'm on fixed income and could be evicted!
If it happens a lawsuit will be coming yout way for stealing from me! If I can battle cancer I'm surely nor scared of YOU!
Very rude lady that works in palatka 1700 Reid st. Never do busyness there ever.
The service is beyond HORRIBLE!! not only did he lie to me but the service was worse and there was NO DATA!!!??? 00 for 3 lousy gb??? I am leaving g this thieving garbage company!!! THIS COM POO ANY IS FULL OF SHIT!!!
ITA A FUCKI G WONDER YOU GUYS STAY IN BUSINESS!!!
I went into your store in Chico CA. And every time I go in there your manager is always rude. She had some customer in there when I came in and she snapped at me and told me very rudely that it was going to take 15 minutes.
So I said I'll just come back and she started yelling and cursing at me to not ever come back . So I went to the one in Oroville. She shouldn't be allowed to treat people like that. So I hope you do something about her.
Thank you and have a nice day.
One star is generous, this was the worst experience I have ever encountered. 00 for the case. on Monday the belt clasp broke when I took it off. I tried to return this item to the place where I bought it and the manager told me it was my problem.
I wanted my money back for the defective merchandise the store owner would not honor.
Brenda bolin
Brenda bolin
I visited a Boost Mobile in hopes to purchase a new cell phone and plan. I went to the Columbia, South Carolina location on two notch road . It's next to a battery store near Spring Valley. I went their today around 2:30pm or so.
I walk in and I don't see anyone, so I am not greeted. The only thing I hear is profanity from a rap song that's playing. I love rap. The more cursing it has the better, but that wasn't the place for it. Boost is a business.
I proceed to look at the phones on display. The young lady comes from the back to the front area. She asked could she help me. I didn't answer, but kept looking at the display phones. So I look up to walk towards her to ask a question.
She looks like she got an attitude. I asked her if she had an attitude. remember her response. I can…
I and my kids were so badly treated by one of your staff today at the branch along Briarforest by Kirkwood. Would love for this to be looked into as soon as possible. Thanks Nikky.
I had to go get a new phone and I wasn’t trying to spend anymore than 200 well the sales rep at the linden Ave location said the iPhone with my discount would be 275 which was ok I don’t know what happened but I left spending almost 350 and I think he ripped me off I have had other reps work with me on the price and cut me deals cuz I got a case he did give me free headphones but
I am thinking 334 was a little much for a iPhone 6 it’s not even new or a huge phone I’m just concerned if someone could help me figure this out I appreciate it!
Yesterday i paid 20 rp my account 9795254224 at exactly 9 pm at store on 1960 itsnow after midnight not added and my service will b interrupted
I’ve been with boost Mobile for three months now and all I’ve been experiencing since day three was dropped calls. I’ve made several call to customer service and was promised a better service. Well I’m still experiencing interposition of service.
At this point, I’m dissatisfied and want out however, I cannot because I have to be with them for 12 months to unlock my phone. I pay my bill every month but can’t get good service. I would never recommend them to anyone. Dissatisfied customer!