The service is beyond HORRIBLE!! not only did he lie to me but the service was worse and there was NO DATA!!!??? 00 for 3 lousy gb??? I am leaving g this thieving garbage company!!! THIS COM POO ANY IS FULL OF SHIT!!!
ITA A FUCKI G WONDER YOU GUYS STAY IN BUSINESS!!!
I went into your store in Chico CA. And every time I go in there your manager is always rude. She had some customer in there when I came in and she snapped at me and told me very rudely that it was going to take 15 minutes.
So I said I'll just come back and she started yelling and cursing at me to not ever come back . So I went to the one in Oroville. She shouldn't be allowed to treat people like that. So I hope you do something about her.
Thank you and have a nice day.
One star is generous, this was the worst experience I have ever encountered. 00 for the case. on Monday the belt clasp broke when I took it off. I tried to return this item to the place where I bought it and the manager told me it was my problem.
I wanted my money back for the defective merchandise the store owner would not honor.
Brenda bolin
Brenda bolin
I visited a Boost Mobile in hopes to purchase a new cell phone and plan. I went to the Columbia, South Carolina location on two notch road . It's next to a battery store near Spring Valley. I went their today around 2:30pm or so.
I walk in and I don't see anyone, so I am not greeted. The only thing I hear is profanity from a rap song that's playing. I love rap. The more cursing it has the better, but that wasn't the place for it. Boost is a business.
I proceed to look at the phones on display. The young lady comes from the back to the front area. She asked could she help me. I didn't answer, but kept looking at the display phones. So I look up to walk towards her to ask a question.
She looks like she got an attitude. I asked her if she had an attitude. remember her response. I can…
I and my kids were so badly treated by one of your staff today at the branch along Briarforest by Kirkwood. Would love for this to be looked into as soon as possible. Thanks Nikky.
I had to go get a new phone and I wasn’t trying to spend anymore than 200 well the sales rep at the linden Ave location said the iPhone with my discount would be 275 which was ok I don’t know what happened but I left spending almost 350 and I think he ripped me off I have had other reps work with me on the price and cut me deals cuz I got a case he did give me free headphones but
I am thinking 334 was a little much for a iPhone 6 it’s not even new or a huge phone I’m just concerned if someone could help me figure this out I appreciate it!
Yesterday i paid 20 rp my account 9795254224 at exactly 9 pm at store on 1960 itsnow after midnight not added and my service will b interrupted
I’ve been with boost Mobile for three months now and all I’ve been experiencing since day three was dropped calls. I’ve made several call to customer service and was promised a better service. Well I’m still experiencing interposition of service.
At this point, I’m dissatisfied and want out however, I cannot because I have to be with them for 12 months to unlock my phone. I pay my bill every month but can’t get good service. I would never recommend them to anyone. Dissatisfied customer!
I have been experiencing a repeating text issue for over three months. Boost intialy covered my phone bill because of the issue and the amount of time that I had been experiencing the issue. Now I am still going through the issue and Boost refuses to acknowledge that they expect me to pay for sub standard service for as long as this issue has been going on with my phone
you have none! When you need help you get none! You go to you stores and ask for up grades you try to shit on you customer's . you say your service area is big not at all.. when they would like just a little help from your company.
I filed a complaint last wk bout phone dont working been going on 4 about 2 wks very dissatisfied with your service wouldn't advice your service to anyone
Ive been having trouble calling out and receiving calls 4 2 wks know call and they say there know off the problem and it was getting worked on and yet i again problem dont solved very incovent. I didnt leave straight talk 2 go 2 boost moble to have this many issues
I switched to your company 4 months ago within 2 months the phone I got broke went to multiple stores was told to contact samsung so i did which they told me to contact Boost so got the back and forth game so had to go buy a new phone cause neither company would help me I so regret switching to this company.
We have call your customer service and just keep getting someone who cant speak English and when asked to speak to someone in the United States was informed all they can due is notate my account but in return still NO ONE HAS YET TO DO ANYTHING FOR ME ON MY BROKEN PHONE OR HELP MY HUSBAND WITH HIS PHONE.
THIS IS THE WORST COMPANY EVER. I WOULD NEVER REFER ANYONE I KNOW TO THIS COMPANY.
Been trying to get a phone activated for over a week. payed activation fee and 1st month and still nothing. now they told me my phone was reported lost or stolen. I have checked this phone on several sites and phone is not stolen.
it is clean and I have tested with another carriers sim and phone works fine. 00. hope to hear back fromboost. customer service was a joke for a little over a week they could not get it so now it's stolen. Thanks for your time. Gordon Ward
Been trying to get a phone activated for over a week. payed activation fee and 1st month and still nothing. now they told me my phone was reported lost or stolen. I have checked this phone on several sites and phone is not stolen.
it is clean and I have tested with another carriers sim and phone works fine. 00. hope to hear back fromboost. customer service was a joke for a little over a week they could not get it so now it's stolen. Thanks for your time. Gordon Ward
00 come back to my account. I will never use this sorry ass service again nor recommend the use of it talking to your reps that I have to ask what you say you don't get a star from me at all you get way below zero. never again
Was told my phone would be unlocked in 48 hrs even with the phone having two months left of not using it a year and called back had to wait another day called again same thing! Was told but the billionth sup that I never spoke to a sup it was a rep pretending??
And that it wasn’t his problem I have to deal with it and hung up on me!!!! He was extremely rude!!!! I was sold a phone that was suppose to work in my area and didn’t when I brought home so what I get lied to over and over and now I’m stuck with a paperweight?
I have been having problems with texts and receiving phone calls since September 2018 they ran all kind of test reset and reboots. Nothing worked then I got a new phone that didn't work either. I have been complaining for about 3 1/2 months and no results.
I am tired of calling in to complain about my services and paying a bill for something that works less than 1/2 the time. now for the last week my phone keeps turning off and on by itself. this is very inconvenient for me I use my phone for business and this makes me lose out on money.
my messages come late or not at all and now the phone wont even stay powered on. I have been with Boost for several years and I maybe swithching to a different company because I pay my bill and the issues aren't been resolve.
I like Boost and would love…
99 and to top off this you becharge a fee to activate a phone that the customer can do them selves or you won't sell the phone boost Mobile you are ridiculous and I am going to take my three line and get better service elsewhere I understand why boost is like they are because your affiliated why Sprint the worst then boost followed by T mobile.
I purchased an xfinity prepaid modem that turned out to be defective. I was not told that the store had a no refundable/ nonexchangeable policy in advance. After 2 days of techs coming to the house and new cable line place, it was determined that modem was bad.
After trying to contact xfinity prepaid line by myself and 2 service technicians, we were all told the same thing: boost mobile was responsible for exchanging modem. We weren’t asking for a refund, just an exchange. Will never recommend boost mobile to anyone! 40! Terrible business practice!
I had recently closed my account with Boost Mobile after over 10 years of service and I simply had asked for my $15 that I paid in my account to be refunded to my credit card and once again Boost Mobile has proved to me that the Customer is not right and that it is okay for Boost Mobile to steal your money.
They said at Boost Mobile corporate office that it was since I had cancel my account that I'm not eligible to refund from my cash onto my credit card and that I should talk to my bank and have them process this $15 through them which they don't understand that this was an overpayment from the month before and that I had a $50 so the banks not going to refund put in a request for a refund for $15 and
it be accepted and last I had offered to have a store credit done or a gift card and…
The service has many problems with data! Pages wont load half the time, cant get comments to load its ridiculous, i understand slow if you go over data but when you arent over and it dont work, works ok morning but by afternoon it sucks! Getting ready to switch have heard so many bad things about this service from others with same problems.
as i have had boost for 3 yeays and i have 3 acc with boost.. so i asked to talk to a supervisor and that was a joke as well!!!! and again i said i am paying for a service i cant use and all she kept saying if i was not willing !!!!
I said ur rigt in not willing ti spend another 3 hrs on the phome getting transfer fron one person to another one with no results. siad well if not willing at this point i was beyond mad !! definitely wont a boos customer much longer !!!
Thanks for making all my fault.
Boost mobile has the most horrible service ever, they don’t value their customers and are very rude and unprofessional, this is a threat and a promise I will contact the BBB and my local news station, if you want to switch your plan you shouldn’t have to pay, metro pcs allows you to switch and you can do it anytime and you pay the following month, this company is down right bogus and
needs to be investigated, for all the lies and false mis leading information, you will never rank #1 as the best wireless service provider because you too busy trying to scam and be decitiful to your customers, your number one goal as a service provide is to make sure you provide the best service possible and to value your customers!!
Something boost corporation knows nothing about, stop scamming the…
com. I signed up for new service November 18, 2018. Ever since then I have had to spend more than enough time troubleshooting and on the phone calling boost SUPPORT, sometimes it could be More than 7 times a day.
Enough times of being exhausted. My data would be either not working or slow. It was impossible to take care of my bills. I have been very disappointed in the service because of positive and how great the service was.
It has been an ongoing problem for me and not a great experience. I want to give boost Mobile a chance. The Customer support were more than willing to help and they were very understanding and very professional. Great team!
I am however very pleased with the reps how they went above…
Boost mobile dishonesty is right thing ..unbelievable..I am unhappy ..I never thought it would be like I paid dollar wanted unlimited plan ..i was lied to ...
I am writing to complain about service I received at the Boost Mobile store located at 192 Main Street Danbury CT. 203-586-8820 his name is Dylan Fluman birthdate 8-5-88. I informed the person working that I knew nothing about electronics and brought the box the phone came in it is a Samsung J700 Galaxy J7.
I asked him if he could help me purchase the right case for it. He took the case out of the package he seemed like he was having a hard time but he put it on the phone and I purchased it.
It turns out it was a case for a Samsung J7 refine. When I got home I realized it was a case for a Samsung J7 refine. When I got home I realized he broke the phone by forcing it in the case.
When I went back to the store to ask for a refund they said no refunds. This is so wrong. I asked for help…
I called costumer service about my plan expiring on Nov 12. The costumer service representative told me that as long as I paid the bill on Nov 13 that I would keep my phone number and my service for the insurance on the phone.
When I went in to pay the bill Nov 13 they told my that my number was expired as of Nov 12 which is the total opposite of what the representative told me on the phone. I know that line are recorded and they are giving false information to costumers and it’s not fair.
I will be talking to a lawyer and having the situation addressed. Thanks
I had 817 300 1566 removed from my family plan recently and spent 20 or more min. last night on phone with your customer service and she would not answer not one single question I am concerned cause 8173001566 keeps sending me text like this She looked it up and
said you transfered me to a twin account and was active and this (1/2) I already told you .... whatever u wanna think.. I'll say it one more time and one last time she told me you put me on a twin plan and it was already taken care of I ask her this Call 611 and
cancel all your extras I'm getting laid off very soon really scared I have a lot of responsibilities over 3000 per month o half to cut down I'm canceling my serious radio to and my onstage and my online office I just wanted her to be fair with me we are not even togeather…
Paying for 4g service and getting poor 3g slow connection no connection calls drop sound no good. Want to change carrier they won't unlock phone for a year even tho they are not providing the service I am paying for.If they cannot provide the service Why not let me move on .Why do I have to stay and pay for something I am not receiving.They should unlock the phone and allow you to move to another carrier.
Boost Mobile I signed up for auto-pay you two guys took out money of my account but my bill is still not paid on my Boost Mobile account it says I looked online to check out what was going on then my banking information told me in fact there was two payment sticking out of my account which leaves me a zero balance you guys say that I have not made a payment to you guys I don't understand what's going on where is the money that I spent with you guys and
why is my phone bill not being paid or you just collecting my money and not putting it on to my phone account in fact I will switch carriers if so Dorothy Russell referred me to boost before she had switched to AT&T
Boost sold me a $50 ZTE hotspot device about 6 months ago. Today it failed. Boost insists I send it to ZTE for repair. I insisted I needed internet access without a long wait. They won the argument (I was not satisfied waiting until ZTE got around to replacing it) but they lost $660/year in revenue as I am no longer a boostmobile customer and will tell everyone I know about their lousy customer support.
no charge for calling to and from Mexico with roaming. I changed phones keeping the same plan. While calling Mexico I was notified that I was out of funds. Boost forgot to reinstate my roaming in Todo Mexuco calling even though I had prepaid for the plan,( automatic payments) and instead withdrew funds from deposited money I had on deposit in my Boost bank for other international calling.
Boost refused to reinstate the money the withdrew from my deposited bank funds with Boost and charged me for the calls , but rehooked up the roaming feature that they mistakenly did not activate when programing my new phone. My plan never changed the whole time only the phone.
Boost would not admit it was their mistake and by virtue of the fact charged me all along for the Todo Mexico calling with…
My complaint is that your customer service are scammers I've been with you for years recently they've been taking money out of my account without my permission also from one of your boost mobile stores I was sold a used phone which I paid over a hundred dollars including the case the phone is cell it goes in and out you cannot hear someone on the other end and the battery stays hot I have dropped calls I am so disappointed and you also I tried to take the phone at that location store was closed down and
I tried to go to another location it was also closed down
I bought a phone with boost, payed outright and was told it was unlocked. Tried to switch providers and was told it was locked. Called boost, who told it was locked and would be for a year. Tried to make a complaint, had to fight with the attendant to actually transfer me to someone to make a complaint.
Manager told me that she would send a message to the store but that was it and that they may or may not answer. Was told by the manager that she’s not doing anything else for me. That’s it.
On 9/20/18 after my former bf attacked me i went into Boost to report the cell phone stolen but retain rights to phone number. 5 days and countless promises of things that didn't get taken care of the thief was able to get MY phone number ported to another carrier, drain my bank account because he got my debit card from boost website Plus he reported my phone stolen & can't be turned back on.
No I one @ Boost has been truthful and done all they said and after initially promising to port the number back I am now being told sorry can't use it etc etc. This abusive loser is texting family & friends telling them horrible things he's going to-do because I have police trying to find him, Boost has been awful the thief gets everything the owner of the phones & phone numbers is treated like the…
im a 21 years boost customer whom been very very loyal to go through these problems I've been have every since boost switched my service has been a dump now my grandmother payed my bill of 35 dollars and boost mobile over charged her card 260 dollars my grandmother calls the bank and had though charges removed boost suspended my account in the middle of my billing boost for one had no authorization to only keep her card on file but
to make these charges now they want me to pay 260 dollar for charges im unaware able do to this matter ive lost my life I cant acess my my google account ive lost phone number picture my life im very upset with this matter and im going to start a class act against boost mobile as a 21 year customer I would like to as for hard ship with this matter due to my…
Boost Mobile, 1452 North Broad Street, Suite B, New Orleans, LA 70119 has ported my boost account to Metro PCS causing me tremendous damages. His mane is Nabel Odeh, Phone number is 504-478-1792
Please see greater detail in the subsequent and to be attached Affidavit of Fact
My phone is damaged bc of getting wet in the rain it cuts off in the middle of conversations sometimes it sometimes does not even ring and I get denied when I filed a claim I thought that's why i py extra every month I may switch my service
I purchased a Samsung galaxy j3 emerge in sacramento California. Had phone 118 days and voicemail stopped working. Couldn't dial 611 and time CHANGED all the day every app had different time. I called customer service for 3 weeks in a row.
They factory reset my phone 6 times reset TWICE was on phone at least TWICE a week with customer service calling from outside line for 2 weeks went to store 3 times they couldn't access 611 from my phone called Samsung TWICE they troubleshooter phone and
finally told boost it's there coverage problem. Then today I cal and they want me to do everything all over again. But then they tell me use my old boost phone I had month and half ago they couldn't get signal to that phone so gave me 20 credit after much complaining and
put my service back on galaxy…
On 8/11/18 my internet on my cell phone was lost I called boost mobile customer service to resolve the issue and was told to restart phone and enter a series of numbers into the dialing pad once this was done I was told my phone was back online, but it wasn't noe I cant make any calls so we did it again the same results then I was transferred to tech support which took about 20 to 25 minutes and
he did the same thing and told me there was nothing more he could do now im stuck with a phone that is now a paper weight Boost mobile is the worst customer service experience I have endured, and unless my problem or a refund is granted I plan to take this to the FTC and FCC and anywhere else.
, BUT I CAN RECIEVE PHONE CALLS AND TEXT MESSAGES. DO NOT KNOW WHAT THE PROBLEM IS WITH THIS. THIS HAVE BEEN LIKE THIS FOR THREE DAYS KNOW. my PHONE NUMBER IS 919-395-3081.
Actually I would give a rating of zero if given that option. To explain , I filed an insurance claim on my phone and had to wait 4 days before receiving the phone only to get it and the sims card was missing .
I went to your local store at 6290 University Drive I-2 Huntsville, AL 35806 (256) 429-9464 and the guy ( whom claimed to be the manager) at the store said that he would try to get it going but if not we would have to buy a sims card. I asked why do we have to purchase the sims card when it was an insurance claim and was suppose to be provided with the phone and was not our fault they did not do their job accurately.
He then got an attitude and started making smart remarks . He said if I did not want to pay and did not like his attitude we could take our phone and leave. My fiancee…
Purchased on 2 occasion 7 edge..neither phone was operable..suppose to get shipping label and phone call from back office...as of now still no shipping label and no phone call..im very very frustrated. ..my phone number is 3523457837
I have an abuse complaint store manager at Boost Mobile 985 East 174 Street, Bronx NY 10460. She was rude when. I went to the store to upgrade my cell. I also MY HUSBAND RETURNED TODAY TO HAVE HIS PHONE TRANSFERED TO A A NEW ONESHE REFUSED TO SSIST HIM AND DENIED SERVICE FROM HER STAFF TO ATTEND MY HUSBAND. AFTER MY HUSBAND LEFT I CALLED TO IN QUIRE ABOUT THE MANAGER AND ERICA HUNG UP THE PHONE ON ME TWICE WITHOUT ASKIBNG WHAT I NEEDED OR WHO I WAS. I CALLED BACK SHE WOULDNT ANSWER. I THEN CALLED BACK FROM ANOTHER CELL AND SHE WAS UNPROFESSIONAL AND TOLD ME TO CON TACT BOOST DIRECTLY BECAUSE SHE DIDNT NEED TO GIVE ME HER FULL NAME.
THIS MANAGER IS UNPROFESSIONAL. SHE BLASTS MUSIC WHEN CUSTOMERS WALK IN, SHES ABUSIVE TO HER STAFF AND THE CUSTOMERS. I WOULD LIKE TO SPEAK WITH HER REGIO0NAL…
I had Boost Mobile for years. I purchased a new phone straight out from Walmart. 5 months later Boost erroneously put a Boost Up on my account which I found out means you purchased some equipment or a phone on a payment plan.
They interrupted my service every month as they were charging me for something I never purchased. I spent hours speaking with customer service and support, unsuccessfully. Their customer service is nonexistent. They are in another country an just reiterate scripts they've memorized.
I finally was forced to switch to a new carrier. I sent a letter to their corporate office requesting a refund of my last 6 months and adviding them I'm looking for an attorney to sue for breach of contract, of course, it was returned unopened.
So if you have any issues with Boost…
I called to inquire about purchasing an iPhone 6 plus. The rep told me that I qualify for boost up financing on that phone for a dollar. I went in the store to purchase the phone and when I got home didn't realize it was the regular iPhone 6.
This is my first iphone so I'm not familiar with how they look. When I got home my daughter told me it was the 6 and the salesman lady wouldn't let me return it!
THE ADDRESS IS 1330 JACKSON AVE. THE FIRST COMPLAINT IS on JULY 8,2018 I went into the store trying to switch my service. The rep blew an mumbled im sick of this shit. I LEFT !!! there is no reason to treat a customer that way.
COMPLAINT NUMBER 2 HAPPENED TODAY ON JULY 11,2018. CALL HER A BITCH. NOW THATS OUT OF LINE. BUT SHE CROSSED THE LINE CURSING AT A KID. SHE IS RUDE AND OUT OF LINE. I CONFRONTED HER TODAY AND SHE SAID THAT IF I CARED ABOUT MY DAUGHTER I WOULDNT LET HER ROAMTHE STREETS.
SHE DOES NOT ROAM THE STREETS. SHE ATTENDS THE BEAUTY COLLEGE ACROSS THE STREET(SUMMER PROGRAM)WHO HIRED THIS YOUNG LADY? SHE IS A MESS. A PERSON LIKE THAT WITH THAT KIND OF ATTITUDE SHOULD NOT REPRESENT YOUR COMPANY. IF YOU HAVE ANY QUESTIONS OR CONCERNS MY NUMBER IS 9016504729