Boost Mobile

I had Boost Mobile for years. I purchased a new phone straight out from Walmart. 5 months later Boost erroneously put a Boost Up on my account which I found out means you purchased some equipment or a phone on a payment plan.

They interrupted my service every month as they were charging me for something I never purchased. I spent hours speaking with customer service and support, unsuccessfully. Their customer service is nonexistent. They are in another country an just reiterate scripts they've memorized.

I finally was forced to switch to a new carrier. I sent a letter to their corporate office requesting a refund of my last 6 months and adviding them I'm looking for an attorney to sue for breach of contract, of course, it was returned unopened.

So if you have any issues with Boost…

I called to inquire about purchasing an iPhone 6 plus. The rep told me that I qualify for boost up financing on that phone for a dollar. I went in the store to purchase the phone and when I got home didn't realize it was the regular iPhone 6.

This is my first iphone so I'm not familiar with how they look. When I got home my daughter told me it was the 6 and the salesman lady wouldn't let me return it!

THE ADDRESS IS 1330 JACKSON AVE. THE FIRST COMPLAINT IS on JULY 8,2018 I went into the store trying to switch my service. The rep blew an mumbled im sick of this shit. I LEFT !!! there is no reason to treat a customer that way.

COMPLAINT NUMBER 2 HAPPENED TODAY ON JULY 11,2018. CALL HER A BITCH. NOW THATS OUT OF LINE. BUT SHE CROSSED THE LINE CURSING AT A KID. SHE IS RUDE AND OUT OF LINE. I CONFRONTED HER TODAY AND SHE SAID THAT IF I CARED ABOUT MY DAUGHTER I WOULDNT LET HER ROAMTHE STREETS.

SHE DOES NOT ROAM THE STREETS. SHE ATTENDS THE BEAUTY COLLEGE ACROSS THE STREET(SUMMER PROGRAM)WHO HIRED THIS YOUNG LADY? SHE IS A MESS. A PERSON LIKE THAT WITH THAT KIND OF ATTITUDE SHOULD NOT REPRESENT YOUR COMPANY. IF YOU HAVE ANY QUESTIONS OR CONCERNS MY NUMBER IS 9016504729

Manager at boost store Waco Tx. By the name of Carlos Rodreques told me and my husband we both could get a phone with a special that was going on in his store. 00 off phone and pay for service.

My husband asked the manager if we could purchase 1 phone now and then purchase his phone the following Friday. The manager stated "yes. No problem". 00 off my husband's phone. We both told him he Did say we could purchase this phone but he continued to call us both liners.

Needless to say we did not purchase the second phone for my husband because the manager got irrate and my husband left the store.

I have contacted the Brightstar warranty department and boost mobile supervisors regarding receiving a label for the return of an Iphone 6s plus pre-owned since 5/25/18-5/29/18 that no one wants to honor. Brightstar sent an email for a labeled that belong to a Jack Cron 9 months ago.

The email won't allow me to open it and print label. I have written down all dates, times, conversations and departments of everyone I was transferred to I have spoken to. Within ten (10) days the phone went out of service and all I asked for was a returning label so we can receive a replacement phone as followed by the warranty. ).

Shipping Labels Jack Cron 9 months ago. This email…

I was having terrible reception on my LG phone. When a call came in or I called someone the voice sounded muffled and hard to hear. The conversation was poor because you were able to hear every other word. I contacted boost to discuss the situation and they were not responsive nor helpful to what I was experiencing.

The representatives blamed the telephone but when I called the telephone manufacturer they blamed the carrier (BOOST). NEITHER WANTED to help at all. So I was fed up with paying for a service where I was not able to use.

I contacted a representative from BOOST to cancel my account because I am going to a new carrier. They had told me that since I paid the month, I will be refunded the portion not used. I am still waiting for that refund.

See this is why I changed because of…

I visited your store in Martinsville, VA to take advantage of the $1 down program to get a new phone. There was only one rep there and she was very unprofessional. The store opens at 10 am, she was 5 minutes late.

She did not voluntarily communicate the information that I needed to know about the program. I had to ask her questions. She was on the phone almost the whole time talking to personal people, not business related. So, it was a very frustrating experience.

She was not helpful at all. Because of my experience in the store, I decided to review my order online when I got home. The rep got my order totally wrong including the color and make of the phone. They had to cancel my order and now I am waiting for an email from boost to approve me for the program again.

Just wanted to thank you for becoming a greedy company. Unlimited gigs bull you slow down a customer know if they hit a certain gig total. You are now no different then any other company and not worth keeping your service.

If I wanted to be screwed I would’ve stayed with sprint I guess Verizon will be getting my bissnes. I got your service a year ago and loved it you couldn’t just leave it alone and let customers enjoy it had to get greedy well you may have just lost another customer thanks boost thought you were better than that.

I went to the Brooksville Boost Mobile Store to pay my bill, but was told by Rose that she could not take my payment, because the computer was down, but made me upset was the way she said it. I came back hours later and she (Rose; the manager) and a young guy(Randy) was there and a trainee (Lesie), who was very nice and professional, but Randy and Rose was rude, unprofessional, and horrible to deal with.

Rose refuse to give me the corporate number. I had to go online to write this complaint. I changed from Cricket to be insulted by Boost. REALLY your manager and Randy need more training; better yet they really need to work with animals and not people.

I like to see if you can help me need help with boost mobile upgrade phone i have been with them for awhile and when they run my imformation it comes back that i owe a bill for sprint i have never been with sprint ... so they sent me to Sprint as i contacted them and they said they don't have anything to do with boost mobile and when i asked what to do they sent me back to boost mobile i feel that im getting the run around

00 yourstore on 54th st. what type of ripe off scam does boost mobile have. wyoming mi. com

This company has really got me at the end of my rope, first you over charged me and never gave me my free month that i was supposed to get. Then i realized that another of the phones i paid for was supposed to be free for a month because he was getting a new phone, and i paid for that one as well, now a few months later my bill is due on the fifth and

yesterday on the fourth you guys cut off my service to all 3 of my phone. I don't appreciate not being able to use my phone when i need to, every time i talk to a boost employee i get the run around.

I have been a loyal customer for around 8+ years . Your customer service is worse than any company I have ever had to deal ever! I received a call from someone who had my account #s for 2 of my credit cards, the expiration dates, the last 4 of my SS#, my birth date, and zipcode.

They also knew my balances. They were trying to claim that they were calling for MasterCard and could lower my interest rate. After calling my credit card companies to inform them. I was trying to call the better business bureau.

However I wasn't sure out of 2 numbers which was used to contact me. The first number I called only had 9 numbers and when I tried to call the number it was boost mobile saying I didn't have enough money in my account to make the call.

The recording asked if I wanted my balance or to…

I can't get through, customer service is not helful. I keep getting hung up on.

I have paid my bill. and have the proof . They still will not turn my phone back on. Now I am going to resort to taking boost mobile to court to get my money back as well as suing them for the time that my phone has been off.

If my service isn't returned i will presue legal action . i have even sent them the proof and they still will not turn my service back on the lady who took my payment even verfity it .

Went to Boost Mobile here in Las Vegas, On January 24, 2017 found out my account was not active, no payment received. Immediately paid the $42,00. The staff informed me that they were unable to help with my claim. For about 1-1/4 hour/minute!! 00.

Needed to complete my claim!! Its now been 7 days since I have been without a phone. 00 and cancel my account or send my a new phone. 702 - 610 - 1954

I went to your store 1st ave ne cedar rapids ia to have my new sprint galaxy s4 set up to work for me , the guy (alex) looked and said it was reported lost or stolen and it was useless and on my way out he said he knew someone w a s4 w a cracked screen and offered me 20$ for it so I did .

I got home and called my cousin I got the phone from and she said he was lieing that was her 10 yr old sons old phone bought new .. in short he lied to me so I thought it was worthless then bought it for like nothing I'm pissed i paid for that phone I feel robbed and on top of that I called nxt day to cust care and

explained what happened and they hung up thats theft and I will make it known this is going on I would appreciate my phone no please Lmk what happens I will pry b switching carriers and so…

Went into phone zone in Lake Charles LA the address is 498w.prien lake rd suite 498 to get a ZTE phone charger and the man that was there was very very rude and tried selling me a cable for 24.99 ..i ask his name he responded manager.. To much to type pleases respond back

00 monthly unlimited plan. Today is December 12, 2017 and she purchased another phone from a different carrier. She offered me her iPhone 7 and I too am on a different carrier. She asked Boost to unlock the phone and they refused citing the CTIA’s unlocking policy which does state that the phone must be active for 12 months prior to becoming eligible for unlocking. 00.

Nope, we can’t do that. You must keep the phone for the entire 12 months. I then asked if they were allowed to accept pre payments. Oh yes, absolutely you may pre pay. Ok, so here is my credit card, bill me for 9 months and unlock the phone.

No, I can’t do that and he again cited me the CTIA policy on unlocking. I then asked to speak to a supervisor. No, there is no one around. Imagine that! Boost Mobile is literally…

I called number on reboost card confirmed to change from $3 plain to the $35 plane tried using hotspot and found out it didn't switch and it done took off the three dollars. Can you replace the money and switch my plane the way I wanted it but for some reason it didn't work thanks

I visit the boost mobile store,meadowdale blvd. ,back in October. I wanted the Free LG phone,it was out if stock. Then I choose the Free Samsung phone it was out of stock so I purchased the ZTE phone.. November 26,2017.

I returned to boost mobile to transfer my service from Verizon once again 2 months later the Free LG and the Samsung phone is out if stock.. If this is a cell phone company WHY is it that these phones are never in stock.. The customer service stinks.

I was told that it took 30 minutes and it could not be done that night because the store closes at 8pm.

I was over charged. Boost owes me 5$ for at least 4 or 5 months, thats 20 to 25$.. when I got this plan I was told I could enroll in auto withdraw after 30 days. I requested that after the 30 days.

I actually went in before the 30 days and was told i was in the auto plan which took my 30 day plan to 25$. I find out today that i've been charged 30$ all this time and I am truly upset.

I am 66 years old on fixed income. I cannot afford to be overcharged. should not be anyway. IT IS NOT MY FAULT THAT BOOST MESSED UP ON MY ACCOUNT!!!. Should I have to pay for that? My phone is off still.

I won't turn it back on until this matter is cleared up. 3163 Marilyn Harris 7611 E 79th Street Tulsa, Oklahoma 74133

Can not get internet or even make calls for the last 4 says your service is b.s. and a rip off

My phone is taking forever I don't have no Internet service I can't post anything I don't know what the hell is going on it sucks

You advertise no tax no fees 35 even,well the last 3 months I have been charged fees and taxes.when I ask the kid says we charge it here in Statesboro georgia.if that's the case false advertising it's all over national TV but when you get the service. You are charged. I'm pissed off Mad as hell get back to me I'm also contacting the better business bureau as well as the government here in Georgia.get back to me ASAP

I called customer services a few days ago and everyone i spoke to was very rude to me first i spoke to Mark he was very rude plus he hung up im my face after i asked for his supper visior. Then i called back and spoke to Mel he was also rude covering for what Mark did he transfered me to senior supervisor cassey she was very rude after she transfered me to another person with out even telling me the person she transfered me to claimed she didnt even know what i was on the line for the made me wait for long periods of time plus i was hung u on very rudely atleast.

4 r 5 times all because i asked for the cooperate office number all of them claimed they didn't know the number and that they couldnt file a complaint for me they said i had to do it but i knew that was a lie they have filed a…

I made a payment using a friends debit card expecting only $25 to be taken off, thats what I authorized, instead $60 was taken off which i did not authorize at all. Because of this her water got shut off and has to pay a huge reconnect fee.

I am just writing to let your company know that after being a loyal customer for almost 9 years that I will be switching company's next month. d. numbers. So to make a long story short customer service somehow deactivated and locked up my phone.

We spend 3 days trying to reactivate it but couldn't. So not only did I have to spent $250 on a new phone I also lost 7 months worth of insurance amd 3 weeks worth of phone service. When I ask to be compensated a free month I was told NO that couldn't be done!

I live exactly 2 miles from the boost store and every time I try and use my Internet it says off line. I was in the middle of walmart parking lot which is a half of a mile away from the boost store and it said it was on roaming and would not make a call.

So I have called customer service…

Habitat for Humanity - Oregon (501C)

On August 25th, 2017, we initiated the transfer of our Donation line number (503)547-5860 pin 937510 from Virgin Mobile to Boost Mobile. The store rep called Customer service to do the switch as it could not be done on their computer. We were told that in order to move the number to Boost, the Virgin number had to be cancelled and we would NOT lose our number and was assigned a temporary number of 503-437-2909 pin 8153. We waited and until now 9/4/2017, our number is still not on Boost. We have not had a line even though we paid for the month and activation already. It has been 10 days that we have been without a phone. We are losing almost $20,000 in donations and we are getting a lot of heat from the community and the headquarters as they cannot…

I called because several times about me being pressured into buying a phone. I was lied to and told i would have unlimited hot spot. After talking to a super visor about the issue they said i couldn't get a full refund exactly one week after i purchased the phone.

They gave me the run around and i am not happy with boost. I don't just feel that i was messed over by boost but i know that i was pressured into service. I am willing to go viral and postle...

ABSOLUTELY DISSATISFIED CUSTOMER SERVICE TOTALLY REFUSING TO CONNECT ME TO TECHNICAL SUPPORT UNWILLING TO ASSIST PROVIDE HELP. ON GOING ISSUES with INTERNET FOR 5 phone lines i pay unlimited for. I am displeased BOOST IS HAVING CUSTOMERS SWITCH THERE PROVIDERS TO HAVE TOTAL ISSUES. Bad business ethics BOOST. #UNHAPPY CUSTOMERS.

I changed my monthly due dates on my payments because of some previous obligations.Anyway,my service was uninterrupted because of lack of funds and lack of communication from customers service.So I was told I didn't change my monthly plans and had 2 pay 2 keep my service on.N conclusions I decided 2 elect another phone carrier next month.I am very disappointed n ur service

Well I talk to a boost representative she promised mega bite she said she would document it she didn't so when I call again and talk to the supervisor she said she would reviews the tape and then she lied and hung up on me I fill as a customer I been rail road and treated in fairly something need to be done

Boost let someone take over my account t.v. that's not secure and y'all representatives or rude never Gainn waste my money

I ordered a phone from Boost Mobile. It got lost in FedEx shipping cycle. I have been on the line with customer service all day long. I've been cut off 4 times. Only to be told to call the police and file a report, they can do nothing about it, someone would call me back and didn't.

All I'm wanting is the phone that I paid for and Boost Mobile keep saying they can do nothing about it I even asked them to send me another one and it FedEx find the old one I will refuse it and send it back and they tell me they cannot do that.

Very dissatisfied with Boost Mobile I am probably going with another carrier.

all stink about as bad as possible.

First off, your website, is completely rhetorical and doesn't give anyone who has purchased a new phone through you directions on how to activate it by themselves. Oh, it gets better. Your companies inability to actually give a number to reach customer care representatives is comical and elementary.

what if there is no number being called about and it is a new service needing started you fucking jack wagon? Or how your website shows phones for sale that are actually no longer in stock? Maybe update your website? rant over.

My husband paid for a brand new phone Samsung note 4 about 2 months ago. From since i bought it i returned the phone 5 times back to the store because the phone kept shutting off even though the battery percentage is high. 80% of the time i don't get the phone calls it goes to voice mail. The charger was not working and they replaced it but generally the phone did not work like a brand new phone I was not happy with it so i took it to Samsung Headquarters on 13th St. Manhattan and they told me that the phone was not new.

The new phone is black and mine is white and the phone is refurbished and the parts they used on the phone was not genuine parts so i must take it back. i took it back to the store and the manager kept me coming back for 3 consecutive days saying that the manager is not…

Bought a phone from store 19551 in Smithfield N.C. only 10 days old it messed up employee told me call 18003494478 and they would send me a phone in 2 days all i got was lies please give give me a call at 9197717532 i need a phone for work thanks Lee Jackson

I received a phone which i can't hear on it without using the speaker on the phone. I have had this phone less than ninety days and u don't want to replace it without my debit information. I paid for this phone I have with the same problem I refuse to pay again this not fair to me as a customer.

I am livid and ready to phone BBB. I have been on the phone for a total of over 5 hours. I want to take advantage of the deal $1 down and $24.95 monthly. I cannot believe that being a customer for so many years I am being treated like this. My identity cannot be verified. Yet, when it comes time to pay my bill, my identity is known. My last payment you had trouble with. Again, not my fault.

When I gave some employee my card #, so I could get the - new phone, they too down the wrong ex #. When I phoned to fix this problem, the rep was very rude, not wanting to listen to me. Yes, I got upset with her because she was saying its my fault, my problem with the bank. I phoned my bank, and yes, payment did not go through, because as I said, the gentleman wrote down the wrong ex #. I can be…

I have been having an issue with boost deals application. I am unable to download the application. I get an error message user not found or user waiting for activation and the customer service department can't even help me fix the problem or send me a new phone.

I already did the troubleshoot and reset my whole phone and still nothing. Sometimes I am not able to receive calls or messages. I'm just going to switch carriers I'm tired of this problem.

I've already put in a complaint and Boost headquarters are supposed to already got back with me. But as usual you guys didn't I was not happy with the phone I got. So I called they offered me to use two phones but I didn't want them so they gave me the offer of 30% off of one phone. To make a long story short I called like 10 times they kept giving me the wrong promo and it wouldn't go through.

I'm very dissatisfied with Boost Mobile and I feel that I should be compensated for my time and I've wasted trying to get this ZTE Warp 7. When these guys say that you're going to get back with somebody that's what you need to. The last person I talked to told me he couldn't help me. How is that it does not make no sense to me please this time get back with me

Spoke with Mike at Boost Mobile support on 10/15/2016 who was very rude. Kept interrupting and did not address the issue i was calling about. Ignored several requests to speak with a supervisor. After 20 minutes of requesting a supervisor, spoke with Amanda who processed a 50 refund in less than 2 minutes to debit card 6582 so that 50 dollar credit from account could be applied.

I even provided my confirmation number 148030311 and transaction ID number i109791646540. This is by far the worst customer care I have ever seen. Maybe I called the wrong phone number? Their "Contact Form" on the website (attached) is a total joke. Who creates a website form in black and orange colors?

I have used boost Mobile since January and every month like clock work, my phone slows down a week before my payment is due. I get a text saying that I used 85% of my data and my service will slow down until the 12th.

How in the hell can my data usage be the same every month by the same date. As a result, my phone starts blinking and when I try to do a function, my screen starts blacking out. Several times I was in the middle of an automated call where I needed to put a number in and follow the prompt but every time I put my finger on the screen it blinked off and on, causing me to loose the call.

I'm very frustrated with the service. I've heard the same complaint from several other customers. I'm ready to switch to another carrier.

I recently bought a new phone from boost. I already had a plan with boost and wanted to add my new phone to a family plan and give my husband my old phone. Well my old phone had a grace period on it.

So when I called to have my plan changed to a family plan, they said I had to wait 3 days for the grace period to be taken off my account. I waited 3 days and called back. I have called Boost customer care over 5 times over 3 weeks and keep getting told it's getting fixed wait 3 days.

I think I'm going to go back to Straight talk. This company is a joke.

I was actually impressed with boost mobile for crediting my account for a free month of service due to the fact that the tower by my house has been down. I went weeks and still am going through roaming or no service at all.

Then when it came time to use my free month they said that I was never given one nor would they ever give me one. Said that I never even called even though I had the day, time, and name of the gentleman that I spoke with. They are a joke.

I demanded that I speak with a supervisor but they refused to let me talk to one. I understand that he may be busy but when I asked to receive a call back. I was denied that as well. I will be looking for another phone company ASAP and not recommending boost mobile to anyone.

I get no emails, and when I try to speak with someone, every number gives the same automated response. I don't have two phones I need to speak with the company I pay. Boost mobile provides terrible contact options.

I've been a customer with Boost Mobile for years. As long as I don't have to deal with customer service it's been okay. Recently I bought a new Sprint Galaxy 6 and needed a SIM card for it. Their website says go to the store, which I did. The girl basically the same command of the English language as someone from deep Appalachia. She informed me that they 'don't got no SIM cards' and never have had SIM cards. It's a lie, but arguing would be a waste of time and energy. I called customer service and have had nothing but hell for the last 2 days.

I've been locked out of my account repeatedly after giving them my PIN, had multiple settings on my account changed without my permission, been hung up on, lied to, spoken to like I'm the idiot in the conversation - all in almost indiscernible…

Just left boost mobile on 27th and Layton where the owner used bad words at me several times. Then proceeded to tell me I had an attitude because the phone I just purchased from him 3 hours ago is not working properly.

Yelled at me and told me I could have googled it at home. I told him I did. After he googled it and could not fix it either told me he was going to have to call ZTE to find out the problem no apology no oh I was wrong.

I have never been treated so poorly or talked to so rudely ever.

Can't get any help or number to get help. I call Boost Mobile support and talk to people in Philippines and am treated like a dog. This company provides horrible customer service and I have been lied to and denied supervisor after manager after the worst phone call ever.