Boost Mobile

I was actually impressed with boost mobile for crediting my account for a free month of service due to the fact that the tower by my house has been down. I went weeks and still am going through roaming or no service at all.

Then when it came time to use my free month they said that I was never given one nor would they ever give me one. Said that I never even called even though I had the day, time, and name of the gentleman that I spoke with. They are a joke.

I demanded that I speak with a supervisor but they refused to let me talk to one. I understand that he may be busy but when I asked to receive a call back. I was denied that as well. I will be looking for another phone company ASAP and not recommending boost mobile to anyone.

I get no emails, and when I try to speak with someone, every number gives the same automated response. I don't have two phones I need to speak with the company I pay. Boost mobile provides terrible contact options.

I've been a customer with Boost Mobile for years. As long as I don't have to deal with customer service it's been okay. Recently I bought a new Sprint Galaxy 6 and needed a SIM card for it. Their website says go to the store, which I did. The girl basically the same command of the English language as someone from deep Appalachia. She informed me that they 'don't got no SIM cards' and never have had SIM cards. It's a lie, but arguing would be a waste of time and energy. I called customer service and have had nothing but hell for the last 2 days.

I've been locked out of my account repeatedly after giving them my PIN, had multiple settings on my account changed without my permission, been hung up on, lied to, spoken to like I'm the idiot in the conversation - all in almost indiscernible…

Just left boost mobile on 27th and Layton where the owner used bad words at me several times. Then proceeded to tell me I had an attitude because the phone I just purchased from him 3 hours ago is not working properly.

Yelled at me and told me I could have googled it at home. I told him I did. After he googled it and could not fix it either told me he was going to have to call ZTE to find out the problem no apology no oh I was wrong.

I have never been treated so poorly or talked to so rudely ever.

Can't get any help or number to get help. I call Boost Mobile support and talk to people in Philippines and am treated like a dog. This company provides horrible customer service and I have been lied to and denied supervisor after manager after the worst phone call ever.

I purchased 2 warp elite Boost Mobile phones on Aug. 26th and a family plan service. I did ask if your service goes all over. The Boost Mobile store was in Hobart, In 7788 E Ridge Road. The person was very nice and polite and that isn't the issue. We went to Francesville, In on Aug. 31 where we have camped and had service on our phones for 6 years. When we went we had absolutely no service. No roaming as well. This was very upsetting to myself and husband because we have family members that we stay in contact with.

My father-in-law is ill and my sister just lost her husband in a tragic accident a few weeks ago and having no service is bad. We went directly to the store and told her we were unhappy and wanted our money back because it was only 5 days we have had the phones. She said she…

I called customer care twice and was refused both times to speak with a supervisor. I payed my mobile bill and phone was shut off 2 weeks later.

I have been with boost mobile for 4 years and it's always something with this company.. Weather is not getting calls, data down or failed text messages always something. I bought a brand new phone on June 30th that came messed up out the box when I called customer support they gave me the run a round for weeks and now say that I have to go through the manufacturer to have the problem resolved however boost mobile supposedly have a 7 day policy that covers problems with new phones.

In my case I started calling well within the 7 days and they did nothing but pass me off to automated systems that never lead to any type of help I'm frustrated that they didn't honor their own policy and now I'm either going to have to pay to ship my phone for repair and be with out a phone for almost 2 weeks…

, Los Angeles, California 90023 in an attempt to pay a phone bill. The sign read that closing time was 8:00 pm and the door was locked at 7:55 pm knocking on the door the young lady stated that they actually closed at 7:50 pm.

If this is understood then some form of deception is occurring here. She appeared to be very indifferent as to the situation and may need a refresher course in costumer service. Needless to say it maybe time to consider changing mobile carriers for all the phone lines that are carried through boost service.

I went into Boost store @ 3881 River Rd N Keizer Oregon 97303 (503) 991-5664 on 7/1/16 to purchase a new phone @ full retail cost (mine had problems). Took 2 hrs to complete transaction with other people coming in she kept asking if it was ok to help them first since mine would take awhile. I said sure, trying to accommodate. Had new phone for a week, but did not like it at all. Called store & asked the same lady who sold it to me if I could trade it in on a better model & pay the difference.

The phone had been in a full coverage case before I left store, tags still on everything, she said absolutely we close @ 7pm. I arrived @ 6:30pm, she was taking a payment to activate a phone from a customer told me it would be just a moment told her no problem I was the one who called about…

I signed up for the 14 day grace period. And was approved. But my phone was disconnected, on the day my bill was originally due. I called customer services. The representatives were very rude to me. And implied that I was lying about signing up.

I am very hurt and disappointed by this treatment.

On April 24th at 9:45 am I received an email stating my payment was due in 3 days which would have been the 27th but my services were suspended on the 26th some time between midnight and 3 am. When I called in I talked to two reps that were completely rude and did nothing to rectify the situation they could see the text that was sent and said it was an isolated incident that was most likely a computer glitch then

I was asked in these words what do you want compensation for a glitch well I can't do that we gave you your moneys worth pay the money and you'll have service. Needless to say I am a very unhappy customer no one even so much as apologized for the mistake it was like oh well I was even told its not their job to send bills or reminders I should know my billing cycle and just pay.…

Went into forest green boost mobile shopping specifically about WiFi and bought a store device and monthly services. Paid $105 and services lasted less than three days. At time of purchase had to wait 2days to pick up... device was left again only to be directed to manager who acted as a helpless employee until manager was adamantly requested.

Only to be met with a response of there's nothing could be done. The reciecpt was incorrect and was shows that manager used her pin code for activation.

I once had Boost Mobile as my carrier but I switched out to join family plan with my family to another carrier. So I had 2 Boost Mobile phones that I had no use for but I gave them to a lady and her child, when they had the phones activated they just put time on the phone and never transferred it out of my name to their names they use my credit card last digits ending 1937 on my Visa card for both their phones that I gave them somehow they got the information out of the phone that I gave them to get access to use my visa credit card without my permission, she has changed the pin number since she made those unauthorized charges.

I want the accounts canceled my money returned to my card and my name taken off the numbers associated to these two numbers. The other number I believe or was…

I spoke with a CSR and a Manager on Thursday which was it March 3, 2016 explain to them I am requesting a grace period to pay my phone bill which was on March 4, 2016. I explained how I responded to a text message on Feb 17, 2016 that was sent to me originally on Feb 17, 2016 that same day and never got a confirmation. So the manager explained that I should have gotten a confirmation so since I had not she offered to send out the confirmation and all I had to do was respond which did just that on March 3, 2016.

She also assured me that my service would not be interrupted and if so to call back to Boost Mobile and you guys would take and restore the service. Well on March 6, 2016 my service was interrupted and I was told there was no notes of the previous CSR or the Manager of the…

Have been with boost for about 7 years and got the plan for $35.00 a month and in January I made a payment by phone on time for the Amount of $35.00 A few weeks later I got my credit car statement and saw that Boost had charge me $35.00 plus $2.69 making my payment for $37.69 instead of my agreement of $35.00 I was so mad they had taken money without my consent, I then call boost mobile and got someone that couldn't tell why they had overcharge me.

Requested to talk to a supervisor and the supervisor was so lame and gave me the story about taxes been charged.. I was never notify about extra taxes charges neither by phone or by mail. or on website. they just took my money. I requested the corporate office number and they gave me the round around.. Then I looked it up on the internet and no…

To whom this may concern. I, Heather has been talking to Boost Mobile since Friday 2-26-16. I went into the boost pre paid store to purchase a new phone that was on promotion, but the system says that I am not eligible for a new phone. I purchased a phone for my son on Dec 24th for a Christmas present. My son isn't old enough to have a phone in his name. Therefore we have two phones in my name. I have a Sharp Aquos and the phone that I purchased for him is an iphone 6s. That shouldn't have nothing to do with me getting a new phone with the promotion that they are having in the store.

We have two different numbers and plus we have two different phones. I also have been calling boost mobile customer service and everyone keeps giving me the ran around. It's very upsetting and I need for my…

My service is still on after it says the 21 was my due date. I complaint to one of your Boost Stores. 00. Get no answer from customer service everyone gives us the run around. Someone had put us on ur Premier Plan n We cancel.

If we continue to pay every 2 weeks I will continue to complaint. Go to 5 on your side for there help.

I had a fraud transaction on my bank card on 2/19/2016 in the amount of $496.79 (visa 4430--------3935). I tried to reach boost mobile customer service number and they disconnected me several times. I give up!

I purchased 2 phones from Boost in N Wilkesboro, NC on D street. The Manager told me if I could come back in 2 hours she needed to update some things on my and my sons phone. I went back hours later and she was gone and another person there ask me if the phones laying there were mine and I said yes. She said the manager was gone-would not be back that day(3rd week in December 2015) She stated she did not know what needed to be done to the phones?? (they were paid for). I didn't know either she said to leave them and she would call her. The manager had family in the business with children running around and talking with her at the counter.

I was informed that me and my son would get a case for our phones if our bill was paid on time which they have always been. I have been back every…

I signed up to get $50 funded to my account by switching to boost. I was then told you have no such offer but I have photos on my phone as proof. I am being denied. I had to call and get my $10 refunded to my account that should have already been there.

I need someone to contact via my email to send pictures because it will not let me attach in this email. That is FALSE advertisement! I spent an hour arguing with someone named mia saying there is no such thing even though it is on your main website my bill is due the 7th of Feb so this needs to be handled immediately.

They charge me for data and I did not get it they took my settings off my phone. They made it so I could to report that is you will be sued. I have my recipe and I reported you to the feds.

You people have no respect for your customer. And I want stop until I shut you dogs down. I am going to put you on TV. I am going to market you in a bad way. I am going to call my friend Steve Harvey and get you out of America.

We will vote for Donald Trump just to remove you. You are evil. You are thieves. I no you people are no good. I am going to file a complaint with the feds to shut you.

Have LG S740 Volt; been using up 5GB in 12 days; switched for upcoming month to unlimited. Coverage problems where I live; 523 E St Clair, Marine City Michigan. Boost mobile tells me both towers in Algonac area are overwhelmed with users; sprint lowered data streams speeds; everything slowed down.

Hasn't been out to fix! If we can't get Data speeds advertised; were losing our money on slower network. Can someone please get back to me about fixing this problem; boost tower capacities asap.

I purchased a $30 per month plan with an LG Tribute 2 September 30, 2015. Everything was fine until Christmas day. I was no longer able to make or receive phone calls or texts at my home. can still make and receive calls / texts.

If I go into town, I can make phones,. My local vendor swapped out phones but still no good. I called Tech Support and was told it was a coverage issue. but my wife and child who have "better" phones do?

I called the Boost Mobile customer service phone number on 12/4/2015 and told the person that i spoke to that i wanted my payments automatically deducted from my account. On 12/21/2015 my service was interrupted. I am not happy at all because of one of your people not doing what i asked.

I don't have to use your company. There are plenty others out there that would be glad to add me to their list of satisfied customers. You should be able to check your records in some way. Do you people even care.

I have been unconvinced and am highly pissed. What are you going to do?

I have been having issues with my phone. On November 11th I was told I would get a full credit due to the towers being down for over a month. I was told that Within 48 hours I would be receiving a call to update me the status of the towers.

72 hours passed and I called AGAIN and I had to have a manager tell me the the issue was fixed when it wasn't. I called again after 48 hours because I was having the same issue just to be told there was never an issue and they couldn't help!

Very Unprofessional and a dead end with boost! You can't even trust the managers to help because they are of no use. You get what you pay for! Poor Service reflects Horrible Company.

I went to add money to a Reboost card out of town, they didn't add it to my account telling me to go back to the store. Now how can i go back to an out of town store. I been with this company for ten years.

And if my service is not resolved I will get all of my followers to change over to metro PCs and I promise they will. Called the boost mobile complaint line and they were no help either! What must one do to get help from a wireless company these days?

I was a Clear Mobile customer for years. Clear was closing and transferring customers to Boost Mobile. I had a Clear hotspot and transferred to Boost. I received my Device in Early October. I lost the device and wanted a replacement.

I was on the phone with various representatives, I called 9 times. I had an email as receipt for the payment of the device. I had an email for confirmation of my credit card. 00 for one month on Oct 2. My device was activated.

I did not have the bandwidth speed I wanted, but it worked. I lost the device in late October. When I called Boost they never heard of me they said. No information could be found. One representative was rude, one was nice, but still nothing could be found.

I ordered a phone from hsn it was to be connected to boost mobile. I got the phone and it would not work. Sent the phone back to hsn called Boost mobile the canceled the phone line. 12 out of my checking account.

the bank disputed the charges. Boost mobile refused to give back my money. there nothing but crooks.

I have been having some problems with reactivating my phone and I called the phone number for Boost Mobile because I couldn't receive or send pictures from my phone. Now I can. I was told by a rep to use an an android phone and now I can receive pictures and send them.

I was told the wrong information by customer service.

Paid the 45 dollar plan for 10gb a month. After i went over this amount they dropped my high speed internet down to so slow that getting a music video to load and play is impossible. When it does start playing it cuts off and on so much the video is not worth watching. Also my play store.

Will not load any apps and cannot play games as the internet speed is so slow it kicks off and on also. This does not seem like unlimited data to me. There pretty much forcing everyone to buy the most expensive plans because there low speed does not allow any one to watch or download anything in a reasonable time.

I'm done with boost and verizon going back to a simple basic phone.

I bought a phone on 7/9/2015. Since then phone has been hacked twice. A man us calling me from what is supposed to be my number. It is now 7/19/2015 and my phone is off. I called boost mobile and was told that my account doesn't even exist.

And that it was sent to the investigation department. I been waiting to hear from that department since 8am today. It is now 2pm. Did I mention that my bill is paid for until 8/9. I'm basically paying some other person bill.

I got boost phone and have been very pleased. But I am becoming quit displeased, because the second month I understand I was expected to call on my payment or else I wouldn't get my extra GB's. Here it is about half way through my month of service and it's moving as slow as a old computer and I really mean it!

What exactly is this business attempting to do!

some identity thieves were able to switch my account from AT&T wireless to boost mobile. Without seeing either my husband, the account holder, or me in person. i in the couple of hours it took to straighten it out to thieves were able to access my bank account & steal $4000.

They were likely able to get a new password texted to them at my number which they had. I'll complain about AT&T wireless as well but I think boost and AT&T need to better change their policy when having phone number switch and ask for better ID and/or security code/words that thief wouldn't know.

Boost activated autopay without my consent and charged me for a 2 month period which I did not consent to pay, received no notice that the account had been paid, and when I did not use the phone at all, as it was winter and the phone has NO reception at home due to their inferior cell phone tower network.

Was ripped off for $100 (50 x 2). They refuse to refund.

There's really bad coverage in the Michigan City, Indiana area for the last month. I've called numerous times and all they say is that the problem is going to be fixed. All I know it's that I can't use my phone properly and I'm paying for a service that I'm not receiving-ugh!

Maybe this message can get to someone that really cares about its customers.

I've been a loyal customer for over a year and a half. I called today to get an extension on my phone until Friday. I'm a single parent of two. My oldest daughter is in Pre-k and my son is in a children's hospital four hours away.

I need my phone for emergency reasons. I'm not asking for a free deal I'm just asking that I don't have to go any more days without my phone. And I feel like I should get the extension. If Boost Mobile cannot help me I will not be returning back and my family and friends will also leave

My husband bought a Boost Mobile phone, paid for it all in cash. He's been in boost for a while when he bought the phone, he never opened a contract with them and he never signed anything stating he has to be with boost for a year with the new phone he bought.

I have an account on T-Mobile and I have my own phone in that company. My husband called boost if it was okay to transfer his number to my account, they said yes. He unlocked the phone and boost told us it was already unlocked and ready to go. The transfer was done though they never told us anything about phone not getting unlocked until a year with boost service has passed.

Now we paid T-Mobile for the transfer service and also we paid the first month bill. What happens next? We can't have this if he does not owe boost anything or…

I decided to switch to boost and take their deal they had at the time and switch MY number to boost from cricket. I was told I could either get one of the free phones offered with this deal that were 'supposedly' 'GOOD PHONES' or I could by one. I chose the free phone. Seemed like a good deal. I picked a LG LS660, whatever this phone is... Idk... It has 4 gb of internal memory and a micro ad slot to expand the memory.

The problem is... There is no way to put apps of any kind on this phone from the play store. AT ALL. I have tried. I have been able to store literally two apps to it. With all the apps on this phone that came on it, it won't even download updates that support the system or anything. I have been in the boost stores for help... They said that there was nothing they could do.…

Beginning on 4/24/2015, I began experiencing problems with my Boost mobile phone, ie., unable to talk, text or access the internet. I called customer service from another Boost mobile phone to get assistance, and the representative, was at best, mediocre in her service. However, we were able to figure out the problem and the phone was made operable again, but for only a few hours. Then the same issue happened again.

We called back a second time, however, on this occasion, the phone number and account were no longer in your data base...it disappeared! I've had this account for over a year, but, now it cannot be found, and mind you, these events began happening after my giving a poor survey rating to the previous customer representative. A supervisor was called to the phone, and we were…

I went to the store on 1201 E Linwood Blvd Kansas City MO, 64109. 2015 around 7:35. 00 bill, and I wanted to pay my husband's bill, but I didn't have the number, so the worker gave me the change back.

I told him I will be back because my phone was on a charge and I will go get it. 00 the number and he gave me the change, but no receipt. I did not think about it anymore because my husband's bill was not due until April 1, 2015.

I came home from work on the 2nd and discovered that my husband did not have service. I went back to the store and I said I don't have a receipt but you can look at your tape to prove my story because there were two transaction that I did that night.

The man at the counter asked me what did the man look like that help me and I told him. He told me to wait, and he…

My name is Skie Watson, and I tried to switch my straight talk services to boost today. I feel that I was treated the way I was because of my color. When I first walked in the store they didn't greet us, they didn't ask how can I help you, they were just talking laughing with each other talking about something that was not work related in they were not trying to assist us at all.

I had told him my problem in my situation that I am a job corps student that I wasn't from down here and I need a new phone to keep in touch with my family. I told him I lost my phone and I wanted to switch over to boost.

Then he sat back behind the counter and still wasn't trying to help. Only thing he said was if I had an active phone I can switch it over. I said ok but I had deactivated my phone early today…

Bought a phone at a Boost store on North and Kedzie, Chicago. They had a special and I got a phone for $50 plus tax. Eric there switched everything toy new phone which was a Motorola. I had to take phone back and asked about Samsung since my phones have been Samsung's.

All he had was a $250 phone which I could not afford and I c could only get store credit. He called store on North and Cicero and spoke to Jose . When I called Jose he only wanted to give me $25 dollar store, said he couldn't give me my full amount.

I think these guys are running a scam on people? I still have a phone I can't use and out $50 some and wanted to upgrade my Boost Samsung, but now after this, if I don't get compensation, I'm going elsewhere.

Bought a phone from a Boost Mobile rep. A Motorola. All my phones have been Samsung. Trying to get my money back or a Samsung phone that does not cost $250. Told to go to other store , they won't give me full credit.

I am extremely upset and about to go to a completely different store! I am fed up with Boost Mobile treating their customers like second rate citizens.

I have been a boost mobile customer for over two months and i had t-mobile before and i was told if i switched to boost i will receive 25 dollars in credit toward my bill and i have not received the credit yet i called customer service and they offer no help so if i dont recieve my credit i will switch back to t-mobile.

I have had my boost phone for only a few weeks and I have had issues with service multiple times leading me to call care services. I cannot send picture messages and the internet goes in and out even though I have LTE.

They were not able to fix my problem. Very unsatisfied that I've wasted my money on this service!

Been with them over yr. access ,which didn't last. Was pretty well sidetracked When asked bout it. An Said tell clients we r losing money giving good deals if asked. I'M mad Had my share of problems any phone was Hacked for weeks while they bleed off.!!

in my home and phone said I had no internet service. works good at library and bowling alley. neighbor said he did not change password. so some how I am blocked from using it. and he swears it is not him.

can still make and receive calls and text messages. if you can call me tonight or tomorrow morning. I would be thankful. as I am leaving to house sit tomorrow night.

Bill is due on the 15th of each month. Husband paid bill on the 13th. Children gave us new phones as birthday gifts on the 14th with a different carrier. Contacted Boost Mobile and was told to contact the corporate office.

Called and was told to take our receipt back to the agent where we paid our bill and they would refund our money. Call dropped before I got the lady's namw. When I called back I got a different service person,was told there is no way we can get our money back because Boost has a MONEY BACK POLICY.

They got paid for a full month of service on two lines and no service was used.

I used my card to order a Boost phone on March 29, 2013. 00 was taken out of my account. I did not receive a confirmation number. The only way I know my money went to Boost is through my credit union.

I calledevery number I could find to try ad speak with a customer service representative to no avail. I wanted to be a customer, but now I am not sure. I need a confirmation about the phone or my money put bck into my account.