Burger King

The Complaint is the experience me and my family member had at your Burger King store address is 9090 Merrill rd. Jacksonville , Florida 32277. The store number is #9942. 78. I had paid and was sent to the last window to get order, mind you there was no one in line but me.

As I went to the last window we were told to move up and wait, and my brother said no that there was no reason to. Still keep in mine no one else was in line. The guy got mad and called another woman to the window and again for us to move forward that they were on the clock, and again my brother said no.

We knew what they were doing is to make them look like they are very speedy with order, again she got mad and said that it is the rule if you order more that $20 you are to move forward.. Still we were still at last…

The cost of the food at Dublin Airport also twice we had to bring food back because it was cold

Every time I go the burger king on main st and Alma school in Mesa, Arizona they say their systems are down. This is the fourth time in 2 months. :(

Where do I begin… the counter help was rude and was more concerned about her phone than my order. We ordered 3 crispy sandwiches, 3 Whoopers, fries and drinks. Our order was wrong on 2 of our chicken sandwiches as well as one of the whoopers.

I had asked for to go ketchup, the counter girl was very obviously busy on her phone but looked up and told me that all they had was the ketchup from the self serve dispenser, which doesn’t look like it has been cleaned in years. I would not use something so dirty and grimy.

The bathrooms didn’t look like they were clean for weeks. All around awful experience. Thank you ~ Kristen Wagner

it is the worst one u never get hot fresh food they forget half ur order, never friendly always closes early, always say they never have food u order, have to wait bout 20 to 25 min in drive threw an just a couple cars there. Something needs to b done u r loose n alot of business there it's not a good place to eat at all.

They forgot half my order today as always never get a receipt with orders. Didn't again today.

All my children want is plain cheeseburgers. All I hear when I drive up to the drive through window is gossip and more gossip nonstop by laddies in the kitchen. That is why it never fails that my cheeseburgers are never plain.

I want to ignore the bad experience but this is forever ongoing. Too much talking not enough work. Too much talking interrupting the employees taking orders all the way around. Store #17841

The app said coupon not available until 10:30am, but it was 2:00 pm when I was trying to use it. The BK associate could not have cared less, she was no help and kept repeating she doesn’t know anything about the app, if it isn’t working it’s just too bad.

Is this how associates are supposed to respond to app questions? I am not exaggerating, I ended not ordering for myself it was so unpleasant. How can that serve as good customer service. Terrible experience.

I ordered an impossible whopper and a Swiss and bacon royal crispy sandwich. It was wrong twice, also they were rude and refused to speak English when a few mins before they were speaking English fine. I tried to get my order right for the third time when the lady in charge stated to laugh.

I try to respect everyone because I like to be treated with respect. I will never go to this restaurant again, and my impossible whopper turned out to be real meat.

My complaint is regarding 2 employees without name tag a women and a man there were a cussing my son a 18 year old that he was touching with his fingers some cookies how in the world he was touching the cookies if the cookies were inside of a box and the box was not broken or anything this 2 employees were so rude I even told the employees to go and check the book and they didn’t check anything all this happen at Burger King #27415

Burger king on telegraph road near I94 freeway. the so called manager refused to take my money for the order. I layer down the bills under the glass screen and handed him the change. He told me to pick up the bills and put it in his hand and to respect him.

I took the money and left th we stores. He was a black man and sounded a bit precedes. My wife and I are 72 years old. He scared my wife with dementia. He then said never come back to burger King. He should be fired.

Only giving a 1 star because there's nothing lower wapakoneta ohio BK just went through drive Thru at 11:10 called them at 11:15 to say my sandwich was COLD manager says to me what would you like me to do real nasty mind you I say I would like to bring this back for a HOT sandwich or even Luke warm she said to me hope you have a day you deserve and hangs up on me BK will NEVER get our business again I even called complaint line to get a recording saying the Line was not available at this time

Store #2775 , 233 Northeast 167 Street, North Miami Beach / When I got to the speaker it took them 10 minutes to respond after I told my order , I was rushed off the speaker then when I got to the window I got nothing but attitude then I asked what was the general manager name I told the employee I might know know who it is but

then when I got to the next then again I received nothing but attitude and then the general manager start talking loud in front of all the employees and and started being disrespectful and said who the fuck know me then he came straight to the window and I asked who was the district manager and he said Javier he claims that he won’t do nothing to him but

this can’t keep happening this is not the first time , also the other night it was 3 employees smoking weed…

I ordered and PAID for Chicken Fries and an original Italian chicken sandwich on my way to work. I got an order of fries and a chicken sandwich (not original) with lettuce, tomatoes, and mayo. I am at work so I can't return it so it's in the trash.

Absolutely sick and tired of the Flora, Il store messing up EVERY order. Everyone complains about it and still you do nothing. Ridiculous!!!

I went to the store located at the reference photos and and asked for a number one no picked or onions I received this in the photos. This is ridiculous. I'm not even sure yall have a cheese burger with halopinos.

I didn't get cheese or anything that's supposed to come on it. The dri k I received was a diet coke and I asked for a regular coke. I wanted onion rings and was told they were out. There was 4 guys in there standing around.

I'm not sure if they did this as a joke but I threw the food in the trash and went to the nearby checkers. It won't let me upload the photos but the address of the burger king is 1165 Ross Clark Circle.

message I’m only writing this because I have always valued your restaurant and want to see it succeed in the future. I understand the current market and how hard it is to hire and retain good employees, but last week I was treated very badly at my local Burger King while ordering through the drive through.

I placed a very simple order and was told to repeat it 3 times. I know she wasn’t hearing my order because she was goofing around with a fellow employee and talking about how long until the restaurant closes. She must have had her headset on and didn’t know it as she was not listening to my order.

After the 3rd time of saying my order I noticed it was completely wrong on the screen. I simply was trying to help and told her that it wasn’t right and repeated myself one more time in a…

Fond du Lac wisconsin's Burger King is false advertising their deals. Plus the manager and service is very ,very poor. We ended up going to Arby's. Service was excellent. Food was excellent. There is no reason why we should of been talked to like that!! Very disrespectful.

My daughter had come home one day and said that she had tried to go to Burger King with her friend after school but the doors were locked and she said but when another couple of kids had come to the door after them they had been let in and so her and her friend had tried to go back and tried to get in the door again but

the door was locked again and she first thought maybe they worked there but then realize that they were ordering and eating at a table inside the dining room so she's like Mom I don't know why they wouldn't let us in etc etc and I thought it was kind of odd myself a couple weeks later just actually this past Thursday I believe it was Thursday or Friday and my daughter and I tried to go to Burger King when she had early release from school and

we thought I thought it was…

Came to try and dine in at Burger King in Lubbock Texas on 82nd Street and was waiting to order food for 5 minutes. Young employee came to register and was going to take out order when manager called him to the back and he was ordered not to take our order due to being short staffed and would have to go they the drive thru to order instead.

I asked why if food would still have to be made for us customers and was told he didn’t have to explain himself to us. Note the inside smelt like weed as the manager himself did as well and also had employees outside smoking weed in the vehicle.

We left and will no longer give this location our business

Good day I love BK. But we moved to Portugal from South Africa and quote dissappointed that BK here serve Coca-Cola and not Pepsi? I thought that they had to sell Pepsi? I am not sure if Portugal is except from selling Pepsi co cold drinks?

I went to my local bk on serene Avenue in Las Vegas. I have had problems here previously.

First Alejandro would not give me a free large fries even though there is no way to select a size on the app. Today i ordered a triple snacker but was unable to add the fries. As I was waiting in line I was able to add the fries to my order.

Alejandro told me I would have to wait 15 minutes and make another payment. This is ridiculous. Alejandro has zero customer service skills. I love bk but this is very frustrating.

So i'd like to tell you why I will never be returning, I've dealt with numerus fuked up orders with my local branch the food is good but service is the worst and now to top all that bull shit, You reduced the drink size and kept the same price WTF are you guys thinking just pass cost on like every other company

I thought someone in the cooperate office should know that the Burger King on S. Irby St. in Florence, SC has their doors locked for breakfast. That was the case when I went there this morning, which was the third time I’ve gone there for breakfast, only to find the doors locked.

In fact, as I pulled in this morning, I saw someone walk from the door back to his car because he found the doors locked too. This cost BK my business and that other guy’s business today (and who knows how many others).

In fact, I was in there for dinner one night when I heard the manager order an employee to lock the door, and when I left, they just locked it right back. When I was leaving, I saw someone pull in and walk up to the door, only to find it locked.

I don’t eat out much at all, so this would make up…

Ask for whopper with cheese no onions.mayo ketchup and fresh off the grill they argued with me saying everything is fresh .I said I want the burger through broiler anyways before the order was even done lady was making order I said no though the broiler THERE WAS NO OTHER CUSTOMERS LUCKY I EVEN WENT IN. LONG STORY SHORT ni cheese was in I asked for cheese wanted tonchargw 1.50 for a slice a cheese then they spike in Spanish and called me a FAG ya nice employees. MANAGERS stoughton .ma location horrified will never return to that establishment

The burger king in Fenton mo on bowls is serving poor quality of food. It was my favorite place to go for a meal, but the last two visits the food was served burnt fries, hamburger old and cold. Chicken sandwich thrown together and messy.

I called and reported this to the manager' bring it back today'are it nothing I can do'. this last time I will visit your place of business. It has gone done since the last year. It probably the workers but it is not worth visiting.

I can go to Culver's right next door.

Placed a mobile order on the app and went there to pick up my order. Got to the drive-thru and one employee told me to wait. Waited 15 mins before someone to take my order which I told him that I'm here to pick-up my mobile order.

Than proceeded to the window and waited another 20 mins before they handed my food. When I got home 6 mins later opened up the bag and my food was cold! Fries was barely warm like they just gave me some old fries that been sitting for a whole day.

Drink was warm as well! Wtf!! My total wait time was 35 mins and the food was not even fresh! Burger King isn't what it used to be anymore. It's a shame! Want my money refund

At one of your burger king establishment [Near Black Lake Rd], at around 10:20pm as we approached the drive thru an employee mentioned that cash only. No problem there, as soon as we reach the board to make the order we waited without response.

Following that we proceeded forward to find that the establishment had closed without notifying anyone on the line that had been waiting for their turn. This establishment was showing a closing time of 12 am.

I went in tonight (store is on port Chicago in concord, CA) and spend $40. I checked the hamburgers and they were not plain. I asked them to remake them plain for my kids. Manager threw alway the other burger…even after I said I would give them to the homeless man outside.

And then she took an order from a senior and would only discount one item from his order. She was rude and I also felt really upset…what a waste of food! I would have eaten those burgers but my kids are so picky…that’s what I sent them back.

But to throw perfectly good food away like that? I’m appalled. Never going there again.

I just went into the Winchester Tn Burger King, stood there 5/10 minutes had at least 4 employees walk by me. Among all the ‘employees who walked by me, one was Jessica who had a General Manager name tag on.

I had to ask her, if she thought it was possible I could order. She then proceeded to look to see if she could find an employee to take my order, whom was working making ice cream. The part that upset me the most is how they all including the General Manager, refused to acknowledge my existence, until I asked if I could possibly order.

The sad part about all of this is , it wasn’t even busy. As a manager I always acknowledge my customers who walk through my door, with a hello. I am highly disappointed!!!! Oh and the French fries I go was not even fresh.

I ordered a#1 meal Thur the drive thru on Feb 18. My sandwich was ice cold, my fries were not even half full, and also cold. Worst food I've had from Burger King ever. This was at the Ravens store in Ohio. ⁴4266.

Won't be there again for a long long time. If I could give a- rating I definitely wound give this store a-5.

My wife and I ordered two Whopper Junior Combos at your restaurant licated at the northwest corner of 144th Street and Center Street in Omaha. NE. My wife's was a medium and mine was a large. We only got one if the Whopper Juniors.

We went back through the drive-thru to get the other Whopper Junior. It had both orders on the board then the sandwich disappeared from the screen, but we didn't think anything of it until we open the bag and found we were missing one Whopper Junior.

My wife explained that we had indeed ordered two combos. The person in the drive-thru said no we hadn't and saide buy one if yiu want to. Why? We had already paid for two. She was rude and arrogant to my wife.

If that is hiw you do thins, thdn so be it. Lesson learned.

Ordered crispy chicken combo. French Fries were cold, had no salt at all on them. Chicken was barely warm. I would have brought it back but the traffic was awful. Brought it home. But tried fries on the way and they were awful. Cold.

Burger King #16051 6621 Atlanta Hwy, Montgomery, Al. Order #517. 2/18/23. 2:05pm

I went through the drive thru of your Oconomowoc, WI (53066) restaruant on February 18th at approximately 1:45 in the afternoon. There was one car ahead of me pulling away from the window as I drove up. I handed the man at the window a coupon for 2 Whopper Jrs.

99 and ordered a small diet coke as well. I was handed my soda and my credit card but was not given a receipt. They handed me the order and I pulled away. I have about a 30 minute drive to my home.

I gave my husband one of the Whopper Juniors. Much to his surprise, there was NO MEAT on the sandwich. I checked the second sandwich. There was NO MEAT on it as well. I called the Oconomowoc Burger King and asked for a manager.

The woman who answered the phone said she was a manager. I told her what happened. there was no rush. There…

The store is located on Dekalb Industrial Way in Decatur Georgia. I think it has gone through to franchise owners was sort of a joke in the neighborhood because the store before it was always mostly closed during the day never knew if it was going to open or not.

Today the dining room was closed. The drive-through was back around and not moving. If I were this franchisee, I would want to know what’s going on at his business. Local Nextdoor website postings indicate the same issues our post above.

I actually love burger, kings brand. I don’t understand why this location in the heart of a growing area has these ongoing issues.

Sent 29$ on cold nasty food they want replace never again

The Burger King in Desoto Tx is the worst drive thru ever. I sat in the drive thru for more than 30 minutes only to find out that they didn't have any Impossible Whoppers. The drive thru is always slow no matter what time of day you go through it.

I've gone to other Burger King restaurants, this one is the worst.

Hello I just went to the Burger King at 270 and Bellefontaine in St Louis MO. The Service was Horrible I sat in line at the Drive Trh for 20 minutes before I even ordered. Next the Guy behind me pulled in front and Received his Food.

It's always something at this Location the employees are Rude I go because it's close to Home but No More , Please Respond Thanks

I went to Burger King at 990 44th st Wyoming, MI 49509 on the night of 02/17/23 and I had terrible service, they closed the door of the establishment claiming that they did not have enough employees, they did not want to take my complete order in addition to be extremely rude. After much discussion, they took my order at the drive-through, I paid and checked the number of sandwiches, they were all right, but when I got home the sandwiches were all cold, they weren't cold, they were cold!!!

the sandwiches were disassembled the meats were cut in half and the salads were old looking. I eat Burger King at least twice a week and that leaves me extremely disappointed, in addition I felt disrespect for my nationality for not speaking English perfectly, a fact that the attendant spoke to the…

Lobby closed! ordered big fish, whopper jr, plain hamburger, med onion rings and small fry.. then specifically requested the food be cooked fresh.. Indo this because often the fries are cold. I was told they would drop them fresh for my order.. cold and tasteless..

00 for food that pretty much went in the garbage. Usually when patronizing this location, I eat inside and make sure my food is hot, I sure won’t go through this drive through again! The location is Florence AZ.. hiway west 287!!

I am writing a complaint about one of the employees who is black, short, and wears glasses who was very hostile towards me. Before I even proceed with my story I personally think he should be terminated because he is lacking customer service skills and he has mental issues because there is no reason to show hostility and aggression towards customers over something petty like ice.

I went in at about 6pm today to buy a fish sandwich. I wanted some ice because I had my own drink, and he said I have pay for ice. So I went to sit down to eat and I got up to put some ice in a clean bag.

He said no I can't put ice in a bag. I went back to eat my sandwich but I realized I was missing a straw. I went to get a straw and then he came accusing me of getting ice.

I only got a straw. Then he started…

I put in a 2 for $6 mobile order for drive through. I don't mind that I had to pull over & wait but I'm guessing the worker was angry I ordered a custom sandwich so the second sandwich was just a plain bun plain patty and CLEARLY been spit in. The manager offered to make another to which I refused so they said because it was mobile they're was nothing I could do.

Burger King stopped at Burger King today use the coupon for the family bundle, when I was able to finally get my food it was cold the only thing that was hot was the french fries that had no salt, the biggest complaint no one at that restaurant had any hairnets hats anything on their heads I am concerned because we ate the food and hopefully we didn’t eat hair.

I used to go to burger King often. when you see them on the sign, they always look good, but when we get them, they have nothing on them. We usually get 2 small onion rings, one small slice of tomatoes and maybe 3 pieces of lettuce.

Sure doesn't look like the picture. I would like to go there and get a nice burger that I pay good money for and would like to get what I pay for. So, so, sad that this company can't live up to the standards of other fast food establishments.

I was waiting in line of the drive through and my husband called on my called and I was talking to him when the last at the window (said she is the manager ) started yelling at me that she doesn’t have to listen to me talk crap. First of all I have just waited in line to get to the window 15 minutes and then I wasn’t even speaking with her and she was eaves dropping on my conversation to my husband. she proceed to yell at me through speaker telling me to find someone else who cares.

At the burger king in Va beach VA on newtown rd they have MAJOR POTHOLES problem I hit the first one in drive way to enter and Threw my right front tire out of aligned then there is another one at where you order Talked to a man who said they have been trying for months to get repaired properly he said he had been putting rocks in holes but that was temp solution can you get them to fix thanks

Today at 5:49 PM I went into the Burger King at 8637 Elk Grove, CA with my two grandchildren, two of the staff were using profanity at the other three employees.

I told my grandchildren to hurry up and eat so that we could get out of there so they would not continue hearing the conversation that was going on towards the other employees.

I told my grandchildren to go to the car. I then told the two that were using profanity that they really should not be speaking like that with customers in the building.

The female began to speak rudely towards me and the young man who identified himself as Andrew came from around the back and said to me, “what did you say”?

I informed him that I was not talking to him and that I was talking to the young lady, he then said to me “ you are you talking…

Gave the staff nothing but compliments, my wait wasn't long and my food was hot, but I was severely overcharged and didn't realize it until AFTER leaving the establishment. Upon returning, before 9PM, the lobby was locked so I pulled to the drive thru window to address the issue.

They took the food back with the barely readable receipt, initiated a refund and assured me the funds would be returned to me in a few business days. Upon further inspection the funds returned were not routed to the card that was used to make the purchase AND there was a trivial process of me being rerung for the food I was actually supposed to receive and

having to pay AGAIN, outing me even more funds for their screw up. And the icing on the cake was that they literally handed back the same bag that I turned…

Wanted to try the BK Quad stacker. Got my burger and there were only three patties and two of those had burnt edges and we're not hot. The cheese was just slapped on there and was not melted at all. Also no bacon. Totally disappointed. No desire to return.

Food quality very poor. Had to wait past the drive through window to wait for my small order. Fries tasted old and unetible. Wasn’t asked what sauces I wanted for my chicken nuggets. Burger was cold and pretty gross!

I placed an order for the bk my way chickens sandwich.. I paid for my meal n was given my drink n was told to move forward. I followed the instructions that was given proceed to wait. I waited approximately 25 mins until I couldn’t wait any more.

I approached the drive theu window and returned the beverage and asked for my refund bc I was on break at my job and had to be back in a timely manner. In the mist of my request for my refund..

the Bk worker was cause such an uproar and was yelling stating the chicken meat are cooked upon each order.. and then in Also had who I believe to be the manage (jesinee-645608)loudly explaining the necessary procedures to make the chicken sandwich..

when I simply asked for my refund. I just feel like that store is poorly operated . I was unpleased with…

If you call the number to "Provide feedback" the automated guy tells you to go online and "talk to a care specialist" but it's only a robot chat that gathers info and tells you someone will be in touch.. Several months and a few email chains back and forth later your issue will STILL NOT BE RESOLVED!!!

About ten months ago I was served a pink burger through the drive through, a week or so later it was an old, stale, chewy chic'King sandwich. Same location, as I said about a week apart. At some point I did manage to get a person on the phone who said the owner would call.

I asked for email communication but apparently that's not possible. I never heard from anyone, several months go by and I am still trying to get this resolved. One night a few weeks ago in a different part of town I…