Burger King logo

Burger King

1.0
2,414 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

Burger King logo

Drive thru customer

Jan 27, 2023
0

I'm upset the food was unappreciative the fries were hot the burger was cold the bread of the burger was cold the wrapper was full of grease if you look at the picture it look like somebody's skin scab was on my burger very disappointed

Burger King logo

Amy Long

Jan 27, 2023
0

Drive thru window and asked for a swiss bacon royal. Was told it was a 13 minute wait and did I really want to order. I said yes. He then told me he couldn't even take my order. When I asked why he rudely told me because I'm the only one up front. I said I'd wait.

He came back a few minutes later and asked what I wanted. I said the xhick n sandwich and an 8pc mcnugget ( I apologized for my mistake) he rudely said I don't s lol mcnuggets only chicken nuggets. I said sorry and that I needed those.

He was just very rude the entire time and I was trying to be nice but I did not deserve his attitude or rudeness. I am a paying customer and he needs to do his job like everyone els has to that has a job and deals with customer service!!!

Period Harlan Iowa burger king 1/25/23

Burger King logo

William (Bill) Ledford

Jan 26, 2023
0

First I cannot say enough about the great customer service the employees at the Burger King at 5909 Manatee Ave W, Bradenton, Florida, were we have been going to almost every week for over the past 10 years, have aforted my wife and I. They are NOT the subject of my complaint. They have been great. My complaint is with corporate or at least the district manager for that store.

As I mentioned, we have been patronizing the Burger King almost every week for over 10 years. The Corvid pandemic and the time they closed for remodeling put a dent in that, but we have been going there often for a while. We have gotten to know some of the employees there by name over the years. They have made us feel welcomed for a long time.

My problem has developed recently. We had told our daughter and…

Burger King logo

Christy hill

Jan 26, 2023
0

Had an interview last week with the manager delinda she told me that she would like to hire me but I would have to take out my lip ring I told her at that point well thank you very much for your time I'm going to have to decline employment. Today is Wednesday she calls me back four times on a block's number every time I picked up the phone I stayed it I do not answer blocked calls and hung up on her she called four times and

total me telling her that every time and finally she calls back on an unblocked number which was 828-441-0772 and she says this is delinda from Burger King and I quickly told her I declined working for you do not call me back. I find it super juvenile that she would keep calling back even though I was telling her I was not going to answer the call I'm not sure why…

Burger King logo

Lee Xiong

Jan 26, 2023
0

Hi there, I've had multiple bad experience with my orders at the Marysville, California Burger King. They have forgotten many if my orders of the time I've been there, they have given me one patty in a two patty burger alot (Bacon King).

4 out of 5 I'm missing always missing orders like fries or my nuggets. This has happened too often, as much as I love burger king, this location needs serious work.

Burger King logo

Jean Palmer

Jan 26, 2023
0

Raytown, MO location. Earlier I ordered a 3 dollar whopper which was really good! I came back by on my way home to get a 16 piece nugget for my fur babies at home. I thought I'd use the any size fries with purchase offer as well.

I pulled up to the drive thru and ordered giving the code I received. When the girl said 5 something I replied excuse me. The voice said very roughly to pull forward. 99 price I usually am charged, she replied very irritated like that that offer is only online.

I took a minute and said that I'm sorry but at 5 something I no longer wanted the order. That gal slammed the window so hard I thought the glass would break for sure!!!! No words were spoken. Just the vicious slamming of the window!!

I don't understand how these angry rude unfriendly people keep their…

Burger King logo

Quentn Bellamy

Jan 25, 2023
0

Yes ifile a complaint s several months ago that was never resolve.i

Burger King logo

Brittany Garland

Jan 25, 2023
0

Store number 2696 sw college road Ocala Florida 34474. My husband and I took out son through the drive thru to get him some lunch on Wednesday January 25,2023. We ordered 8 piece nugget, 4 piece mozz sticks, a small coke, and a medium diet coke.

We pull up to the second window and the lady asked if we had the mobile order, and my husband says do you need me to tell you what we got and she said no you got chicken nuggets as she saying this she handed me a bag with only chicken nuggets.

I said ma'am we are missing a few things she says ok bye and slams the window and I walks away. A different lady walks up to the window and we asked her for a manager. The manager was out in the parking lot having a conversation with Mr.

Tim Nixon senior director of operations. So my husband gets out of…

Burger King logo

Candace

Jan 24, 2023
0

My husband and I went through the drive thru today at the restaurant in Titusville florida. The food was horrible. We only live about 5 miles away. The onion rings were burnt and old, the French fries were really old and cold, the chicken sandwich was a disgrace.

We threw most of the food away after spending almost $20. This is not the first time this has happened but we decided to give it another try. As bad as that is, that is not my main frustration. My husband has called the store directly about 10-15 times and no one answers.

When I search contact information for Burger King, the numbers do not allow me to speak to anyone and do not even allow a voicemail. We will NEVER purchase anything from Burger King again. I know you don’t care about 2 customers but I hope others follow suit…

Burger King logo

Tracy Bartosz

Jan 24, 2023
0

Hello This is the third time we have ordered chicken fries only to find hair on some of them It’s at the same location The one in Lemont Illinois Also today, I got quite an attitude from The guy handling the drive-thru…he started they didn’t have large fry boxes…so I asked can I have a medium and a small to make up for it…I was rudely told they couldn’t do that and wouldn’t.

Burger King logo

Larry Papenfuss

Jan 24, 2023
0

Burger King Onalaska Wi selling individual Whoppers @ $6.89 ea not the National Price of $4.19 total BS

Burger King logo

Ana

Jan 24, 2023
0

I been to Guánica BK 3 times this week and no coffee ! Why? Guánica Puerto Rico

Burger King logo

Rosemary Scott

Jan 24, 2023
0

Today I stopped at Burger King for a Whopper Jr. and onion rings. The whopper was great but the artificial onion rings were awful and were thrown in the trash. I’m not certain what these uniform discs were. I’ve never seen an onion so small and sliced so thinly.

They should have been called leek rings due to their size and appearance although there was not an onion or a leek to be found in these extruded circles of fried goo. 59 price I paid would have purchased several onions for an authentic product.

I will not purchase onion rings again and I will put out the word on these disgusting imitation goo rings. Your profit margin should enable you to make real onion rings for your customers if you so desire!

Burger King logo

Bella Puente

Jan 24, 2023
0

We been going at night we got refuse service that they only do online orders walk-in was locked and there were not taking orders only online im never ever going to Burger King on 601 South Sam Houston San Benito Tx 78586 this happened to us Sunday 1/22/23 @9:30 and Monday 1/23/23 @8:45pm what’s going where are the mangers

Burger King logo

G

Jan 23, 2023
0

Last 5 times we went to Burger King the hamburgers were cold the last time we ask them to heat them up took about 10 seconds and they were still cold what happened to flame broiled? Sure seems like microwaved to me will not go back

Burger King logo

Rozella Reason

Jan 23, 2023
0

12 dollar phone 8568631792. 856343 8736 I want my money return to my account at wells fargo bank now! Your system of refund is really bad. I call that Burger King 7 times they refuse to answer their phone 8568816677.

They should be fired . This could have been resolved by dash serive but they would not answer their phone each time they say they are busy . The driver call and 2 times and told me he did not know the address of Burger King 410 delsea dr glassboro nj for the pick up so the store cancelled the order I really wanted that order I will not let this happen to me again .

12 dollars back in my account now.

Burger King logo

Dennis Klein

Jan 23, 2023
0

Been trying to get my offers problem resolved for about an hour now very poor communication I can see BK does not care about the customer

Burger King logo

Bella

Jan 23, 2023
0

The taste of cheese fries is not normal like how I always eat and it’s like expired cheese.

Burger King logo

Rita F Hyman

Jan 22, 2023
0

I would never think an eating place would be like this. Went to the drive thru at burger king on markland ave kokomo in. The young man who waited on me for one had long hair with no net. He had just came to back after just sweeping floor at front.

Comes back to cash register by the drive thru window ran his fingers thru his hair two or three time then got my food. Are you kidding me don't people care anymore about food service I came home a threw all the food in the trash and I will never eat there again.

I know nothing will be done about this but it was the right thing to do.

Burger King logo

Shahbaz singh

Jan 22, 2023
0

Team Today I visit alpha mall at amritsar with5 my family and order 2 pieces of vej whopper burger with payment of. 354.90/-..........seriously the quality is like a cheap and discussing. ..just wastage of money ...kindly request to take serious action so that this will not happen to any other customer

Order no.....177 Order timing ....7:49 pm Order date......22/02/2023

Regards Shahbaz singh 7009918380

Burger King logo

Mark Irwin

Jan 22, 2023
0

Burger King in Carbondale, Illinois near the Schnucks Grocery Store Parking Lot opens at 6:00 I attempted to enter through the front door at 7:45 but it was locked; so rather that purchase breakfast at Burger King I turned back towards Schnucks but while walking I called Burger King ; the woman on the just kept repeating and yelling at me that the door is open; I would have still purchased breakfast at Burger King’s if I had been talked to decently and treated respectfully.

Instead I will make it an on going mission to spend my money Any Where But Burger King. Please train your employees on how to deal with the public, your customers, the people who’s money you need to pay their salaries; Respect your customers and treat them decently Please.

Burger King logo

Linda

Jan 21, 2023
0

your ladies are rude and your losing custermers. no more burger king for me in blythe california..

Burger King logo

Michelle Stacy

Jan 21, 2023
0

I love Burger King, I have spent 30 yrs picking the whopper over all others, I have never written in to any company before because I worked in service for 18yrs and know nothing is ever perfect,but I live in Orange Texas and the one closes is McArthur Drive, My favorites are the Whopper, Onion rings,iced Cafe' and New Chk Nuggets, in the last year they have not had the ice Cafe' made,and have not had dipping ranch the last 4 times we have ordered large orders of nuggets,and now they had no bbq either,we stopped eating at Burger King only at other locations, We are eating 4 orders of nuggets tonight with zesty sauce,good but

not what we had thought we had ordered them hoping for,I'm sorry to complain but it's been 2years of let downs and thought it's time to let you know,Thankyou for your…

Burger King logo

Laura Joseph

Jan 20, 2023
0

The Burger King at 2882 Highway K in O’fallon, Mo has the rudest drive through worker I have ever encountered in my 41 years on this earth. This is the fourth or fifth time I’ve sadly had to meet with her in about a month. First, let me describe her. She is older, probably in her 70’s, grey hair, and sounds like she smokes 8 packs of cigarettes a day.

Here’s how today went…

After I order my food I realized I forgot to say I needed the cheeseburgers plain. So when I got up to the window I apologized and asked if it was too late to get the cheeseburgers plain. She looked pissed, slammed the window and told them to make them plain. Came back to the window and I handed her my debit card. She rudely gives it back and says rudely I need your coupon. I give it to her. Then hand her my card. She…

Burger King logo

Carl

Jan 20, 2023
0

I had to go to the bathroom and I wanted to do this before I ordered because I work out side and was told that I needed to place order before I could get into the restroom this is not right. The store is in Houston Texas at the corner of Richmond and fountain view. Address is 5930 Richmond

Burger King logo

Robert Exley

Jan 20, 2023
0

i have been calling since i found a hair in my food and got a call from the manager and got a run around so i called back was suppose to get a call from district manager and it has been 3 weeks now and no call i want this resolved now! case number is 7369935 i expect a call today 1-814-673-2948 ask for Robert

Burger King logo

Cherice

Jan 20, 2023
0

I am extremely disgusted with my whole order of last night!! Burger king is my family's most favorite take away and we love getting it as a family meal! If we hadn't asked for the ice-cream that comes with the kids meal we wouldn't have gotten it ( this happens every time).

From our whole order we probably got 10 chips MAXIMUM! We switched our chips for the nacho fries. There was barely any cheese sauce on the fries and the jalapeños was so old it was like rubber!! My bun was so wet I had to take it of and eat only the patty which had no taste at all!!

The bbq sauce was rotten!! It had green and black stuff all over. And to top it all we waited almost 20 minutes for our order and we were the ONLY customers!! I am extremely disappointed and disgusted. I hope to hear from you soon

Burger King logo

Judy Martinez

Jan 20, 2023
0

The Marshall Tx location at 1310 East Pinecrest Dr, 75670 is awful!!!! The last several times we have visited this location, we have been given cold food.

The last 5 or 6 times, we have received bad service and food. We go inside the restaurant to use coupons. The staff always serve people that come in after us. We have to ask about our orders. The staff put the fries on the tray first while the burgers are still being prepared...so the fries are ALWAYS COLD AND HARD. If you bring this to the attention of the staff, they will have a bad attitude. Once we told a manager that we wanted fresh fries and hot burgers, he volunteered to microwave our burgers. The staff always seems to be more interested in socializing between themselves than giving fresh food to the customers. WHY SHOULD A…

Burger King logo

Lynn sullivan

Jan 19, 2023
0

One bk whopper jr not in bag. Tried calling store but they never answered phone.

Burger King logo

Randall Plante

Jan 19, 2023
0

, Burger King. Doors were locked and I was told they were not taking any customers anymore that day which was Thursday, January 19 at 3 PM Waltham mass on Lexington Street. When I tried to call that location there was no answer and when I tried to call the other location in Waltham on Moody Street and there was also no answer.

My question is are you still in business or are you not?

Burger King logo

David Betori

Jan 19, 2023
0

Went thru drive thru and ordered food. Got home which is 5 minutes away and everything was cold. French fries tasted tough like they were made hrs before. Whopper with cheese meat was dry and tough like it too had been made earlier.

This is the 2nd time this has happened in the last 2 months. For what you charge I think I deserve better.

Burger King logo

Teshawn Alexander

Jan 19, 2023
0

Wednesday January 18 , a night manager got mad at me because I was taking up for myself when another employee got mad at me for taking the garbage out the garbage can then started threatening me , so around 9:30pm they started bringing me all the dishes to clean up but the store closes at 11:00pm , the night shift manager got mad at me & clocked me out because I when to Popeyes in got me something to eat real quick… 308 Elizabeth ave newark nj 07114

Burger King logo

Catherine Salazar

Jan 19, 2023
0

Hello, my husband and I went to Burger King today. My husband uses a walker and needed to use the restroom while I went to order our food. After I ordered, I went to see where he was sitting, looked outside the door and there I saw him coming from the parking lot.

I asked him why he was outside. He said both restrooms were out of order. The window washer tried to do the combination to open them and couldn't. So he went to the cashier to ask if the she had the key to the restroom.

She said no both restrooms were out of order. The reason my husband was coming from outside was because apparently he had to do his business outside. He is disabled and I don't think it was right that he loves Burger King and couldn't even use the restroom like a normal person. Store#9695 01/19/23 12:40pm

Burger King logo

Sandra Thompson

Jan 19, 2023
0

I recently was employed by Burger King in Hays Kansas the overnight shift. I worked there for about a week and a half it was so disgusting and so filthy and unclean that I refuse to work there they did not work gloves they did not wash their hands after they use the restroom as a matter of fact when I first started working there I would have to go across the street all of us would to use the restrooms because all the water pipes were busted.

Now payday was yesterday and they still refused to give me my check I want my money and I want something done about that filthy nasty restaurant the one man when he was making hamburgers like I said they don't wear gloves he was bleeding he had a scab on his arm and it was bleeding and it ran right into that food.

The building itself is so disgusting…

Burger King logo

Christine E Smith

Jan 19, 2023
0

m. I ordered 2 whopper meals with cheese and 1 whopper Jr. meal with cheese. After receiving my order reached in to grab a fry. No one was in the drive through or inside of restaurant. Fries were COLD with hashbrowns in them.

So I had to park and go in and ask for hot fries, the manager was coming on duty at that time. She replaced the fries, I said I hope the burgers are hot, much to my surprise when I got to the job( less then 5 minutes away) they were cold, and so was the cheese on them.

I tried calling for 3 days with it saying they are not taking calls at this time. Today I stopped in with my receipt spoke with manager, she told me that I told her that they were hot. NEVER CAME OUT OF MY MOUTH!

I was told to contact corporate. If I wanted…

Burger King logo

Roger jones

Jan 19, 2023
0

Karen the manager was very rude to us and rolled her eyes. My whopper had to be remade they kept adding f mustard and no onions

Burger King logo

Jorge Forte

Jan 19, 2023
0

I went to store number 15760 that’s located 4268 ogeechee road Savannah Georgia 31405

I entered location and stood a the the front counter for over 8 min while the manger walked up a few times looked at me and kept doing what he was doing. They didn’t have any of the things available that I wanted to order. No honey mustard no chicken fries no bbq sauce for chicken nuggets. Also customer service was horrible I was handed my order and it was wrong and I was given attitude for doing so.

Burger King logo

Stephanie Burt

Jan 19, 2023
0

I recently visited a drive thru on poplar Ave in Memphis TN 38104. Ordered 3 double cheese burgers only to get home with 3 regular cheese burgers. I stated my order very clearly to the drive thru attendant. Was very disappointed , did a complaint online, I was suppose to hear back from you all within 24 to 48 hours but never did. Thanks! Dissatisfied customer!

Burger King logo

Donald Harris

Jan 19, 2023
0

on 12-17-2022 I visited the burger king restaurant in New Orleans ,La. located at 5999 Bullard Ave. I went through the drive through and placed my order which was received by a burger king employee. I was advised to drive to the second service window to receive my order. 00 and change.

After I paid the bill the employee asked me to back up away from the window. I asked why must I back up and she rudely slammed the window shut in my face. When she reopened the window before I received my order I asked why did she slam the window shut.

I asked her a simple question because I have never had to do that before and other customers were driving forward. She replied that she did not want to deal with my attitude. I told her that I did not have an attitude I just wanted to know why must I back…

Burger King logo

Angie

Jan 19, 2023
0

My husband asked for fresh fries because the ones we were being given had been sitting there for quite sometime and they had fresh fries down in the fryer when asked very kindly to have fresh fries the employee took the old fries and threw them in the back of the kitchen very unacceptable and was extreme rude

Burger King logo

Denton Howington

Jan 19, 2023
0

I would just let this go but it's happened twice in 5 days. I've ordered 2 sausage egg and cheese biscuits for as long as I can remember but lately I get home to find I've got croissants. Croissants are for rich white people and I'm a proud Lumbee Indian and we eat biscuits

Burger King logo

Yaneth Ramirez

Jan 19, 2023
0

Food is ALWAYS cold! EXTREMELY cold And HORRIBLE customer service!

Burger King logo

Jennifer Bishop

Jan 19, 2023
0

Please contact me concerning my complaint against Milledgeville Burger King on Columbus St 706-473-2267 The service was horrendous. Staff not at the register for over 5 minutes, people in line waiting patiently but staff is in the back on the phone.

She comes back to the front still on the phone. This is unacceptable. Extremely poor customer service.

Burger King logo

Douglas S

Jan 19, 2023
0

On ESPN I'm constantly seeing the $5 deal being advertised.

However when I went to try it out they said $6. Explaining the add says some stores may charge more. This is not stated and if so good luck trying to read that on a 15 second commercial. Explain why this isn't bait and switch?

Burger King logo

Sharon Hamilton

Jan 19, 2023
0

Waited in drive thru line at least 15 minutes before ordered. Have it your way" .... ordered all the way with mayo/mustard and extra pickles And dr pepper no ice. Hand me dr pepper with ice. I live less than 5 minutes away burger was cold.

I immediately went back with the food and sat in line abt 5 minutes & decided to go inside restsurant. Spoke to Oprah who said 1. She could not do a return. 2. I was gone too long with the food before returning 3.

She did not have key to do a return. 4. Come back in the AM. 5. Come back tomorrow when I'm here & I'll do the regund. 6. Come back in the AM and talk to the mansger. 7. She cannot do return at all because ot took me too long to come back.

I sat in line long time then I drove home then I drove back to the restaurant and waited in line with…

Burger King logo

Anthony Thomas

Jan 18, 2023
0

I feel very disrespected I go to this company and spend my money and a lot of the times there is a rude manager when I use my BK app he always has something smart to say and today I used my Royal perks reward and I ordered the Royal spicy chicken sandwich and they made it wrong when I asked them to remake it how I like it the sandwich maker had an attitude started cussing around the manager the manager made a smart remark and

I sit there patiently waiting on my sandwich to be remade without being disrespectful and once they remade it it didn't look anything like a royal spicy chicken sandwich that I have been getting from them I don't feel like it's right for me to be treated like that after I spend my money with this company

Burger King logo

Lloyd Tucker

Jan 18, 2023
0

Today we stopped at Burger King on Highway 10 (14916 Cantrell Rd. ) The fries were cold. I took them back and they had hot ones with which they replaced the cold ones. Why didn't they give us the hot ones, to begin with?

My wife's and my Hamburger were cold. I ordered a small regular coffee. When they rang it up they charged me for a medium vanilla Ice. While it was not ice, it certainly was not hot either. My wife's cane slipped on the slippery floor and the only handicapped stall in the women's room was locked and my wife had a very difficult time getting up from the stool.

Another customer came in and had to return cold rubbery onion rings. 49. I insisted that no other burger king I had ever been to was that expensive. He told me he worked there and knew that to be the price.

I…

Burger King logo

Chris

Jan 18, 2023
0

Ordered a big king and impossible whopper along with a frozen cherry fanta. The big king was only lettuce cheese and mayo with no meat for some weird reason. And when told the frozen drink machine was down i had asked for a soda instead and eas told by the manager that soda is more expensive so they can't.

I am a previous manager at multiple fast food restaurants and know the price of cup,co2,and syrup for a single soda costs at most ten cents. I also was not given my receipt as to even have proof of my purchase at the store, due to the that manager apperantly not caring about customer retention nor service i will not be returning to that location if i even return to burger king at all.

Burger King logo

Lydia Benavidez

Jan 18, 2023
0

Cashier was taking our order in manager told her to stop taking the order in to help out on the floor. That was uncalled for there wasn’t many people in line or in the drive through two people ahead of me who are waiting for their food.

We just got off of work we are starving we had a craving for the original chicken sandwich and instead we end up in McDonald’s your manager was so rude I will not be going to Burger King anymore. This is the Burger King in Jupiter on Indiantown Road in Military.

And I will be posting this on my Facebook and I will be let me a friend know how rude that manager is, you can even tell that even the cashier got upset.. It’s not like the warmer had a whole bunch of languages there was only like three or four sandwiches so they were not behind that was rude…

Burger King logo

Joshua Diaz

Jan 18, 2023
0

I had an issue where my vehicle was damaged on Burger King property by a cement divider that was broken on the premises. I have contacted Burger King and spoken to managers for two months and nothing has been done. It’s absurd that such poor service can come from such a big corporation.

PreviousPage 17 of 65Next