Burger King

I only have a half hour for lunch. I pulled into a Burger King that was close. I pulled up to the speaker and waited. The five or six cards ahead of me all got their food and left. I tried to say hello a couple times and there was no answer.

I then pulled up to the window assuming the speaker was broken. The woman started to hand me an order and I explained what happened and asked if I could order at the window. She told me the speaker was working fine and I would need to get back in the drive thru line if I wanted to order something.

No I’m sorry but you need to do that. I returned to the back of the line and had to wait another 10-15 minutes for my food. Very disappointed with this experience. I also wound up being late to work.

Despite de current situation with Russia, the suffering of millions of Ukrainians and the intimidation and dangerous to Europe, the Burguer King restaurants keep Russian as optional language in the order kiosk of their restaurants. When asking why to the employees in Seville Airport in Spain, the answer was “company policy”. This is not acceptable!

Your app has worked only one time on my phone. The employee said a lot of people were having trouble. This is in Van Buren Arkansas. Not sure why I even try. I know no one will read this or try to fix the problem.

During my latest visit to your cornelia st. location in Plattsburgh ,NY with my grandsons, 3 meals were ordered at the drive through. Nugget kids meal, adult nugget meal and chicken fries meal. We all requested sweet and sour sauce.

After leaving the drive through my grandson found that we received only barbecue sauce. I was very specific on which sauce we all wanted. We returned back to the drive through ( which I feel I shouldn’t have had to do to start with) and requested sweet and sour sauce again, explaining what happened.

I was told to pull up to the window. When I got there the employee handed me 2 sweet and sour packs. I explained that we had 3 meals and would like a few more. One employee rolled her eyes and got one more pack and handed it out the window.

At that point I left…

The Kolb Drive location ONCE AGAIN shorted me on items that I paid for. I'm done. You've lost my business. An occasional error is forgivable, but this is the fourth time at the same location. I only ordered 4 items and you managed to forget one.... ridiculous.

33914 today at 01/08/2023, 2:16PM order #2061 It took the manager no exaggeration, about 10 minutes to log the counter girl into the register. We ordered our food which took about 5 minutes. We sat down and the fries were ice cold.

I returned to the counter, explained the problem and after a few minutes voila hot fries. OH, I forgot to say that the manager was the one who put the cold fries on the tray! I take the fries back to the table and when I picked up my whopper Jr.

I lift the top bun and touch the burger and it is cold like it had been in the fridge. I go back to the counter. ". NOTHING, NO RESPONSE. I can see 2 young men in the burger making…

The order taker had a terrible attitude and when we got to the window she had a snarl on her face, our order was wrong, it was missing items She didn’t say thank you, have a nice day, come again nothing, then as we left she called me a drug addict bitch.

The burgers were burnt, everything was squished flat poorly put together and cold

Ordered 2 rodeo burgers, Received 2 burgers with ketchup mustard and pickle. I don't eat mustard or pickles on my burgers.

Employees are not trained properly no gloves no hand washing dealing with money and food products

the location specifically located on 700 E Cesar E Chavez Ave in DTLA is a joke. they like to cut corners, obviously, because the website states that they are open from 7am to 12am. but in reality, they are only open from 8am-11:30pm based on reviews & the last 2 times ( consecutively ) i’ve been there.

they call themselves trying to keep the homeless away but are in turn locking out actual paying customers. they start to service the drive through around 7:05 ( still not 7 ), but for those without a car, we have to stand outside for an hour. how is that fair?

poor business practices for sure.

On 1/7/2023 AT 11:30 PM I WAITED OVER 20 MINUTES TO ORDER THRU DRIVE THRU WITH NO RESPONSE. Went to drive thru window to try and order only to be told very rudely by the gentleman that I had to go back thru drive thru as he could not take order from window.

I told him I did but no one responded to take order and waited 20 minutes. The gentleman said he could hear if I was there in the drive thru. Sorry to say there were 3 others cars waiting also and we all left very angry and we ended up at Taco Bell.

Will never be back to Burger King again!!! Very Rude Employee who would not give me his name. Imagine that. The Burger King is at 5222 S 138. Omaha Ne

Food was overly fried, I tried to get it replaced. The person on duty refused to make the exchange said it was not during her shift, wouldn’t provide me a name said she didn’t have one, I asked for number and managers name said for me to google it.

Dropped bags on floor and picked them up and put them in the shelve. Had no hair net and dirty hands was rude locked the dining area

Offer re e 2 whopper meals, told to pull ahead and wait. Then, no drinks.

Gift card does not work. Gift card doesn’t work. Gift card doesn’t work. Gift card does not work at all. Manager in Topeka ks ca not get it to work. Have tried two weeks now and still doesn’t work. Have called your 866 number no help they said it is activated.

What is a person today. Gift card is a free one for you. Will not buy another one ever. No big deal right to bk. I want to thank each and everyone of you for your help and have a wonderful day to all you lovely people there at bk.

Hope someday you never have a pE like this with a gift card of any sort.

Willingboro no route 130. Placed order at speaker. When going to the window I wanted to change my order. The worker was extremely nice and apologized and said yes the signs in the window are misleading I’m sorry about that let me get the manager to change your order.

The manager in his mid-40s came to the window angry and said to me what’s the problem I told him I’d like to change the order why he said… angrily. I said I just wanna change the order that’s all I’m in my 60s and calm and reserved.

He screamed at me do you know how hard it is for me to change this how much work it is to change the order. I said oh I’m sorry I said I just like to change the order he screamed it again at me I don’t know what was wrong with him… I finally had enough of it and

I said why are you so angry I…

I downloaded and ordered on the burger King app. When I got to the store the employees couldn't find my order. I showed them the order, the confirmation email, and proof that the money came out of my bank account.

They didn't give me my order and said I had to request a refund. I did and was told it would be up to 10 days before I get my money back. My complaint is that the employees didn't try to help or work with me at all.

They said it happens all the time. Why is it OK for your company to take and hold my money? "

I went thru the drive thru and ordered a whopper jr meal and a royal chicken meal. When i pulled up to the window the young lady told me $14, I gave her my debit card. She returned with the card and one drink.

I figured she only had 2 hands so the other drink is coming. When she then returned with a bag of food I told her we ordered 2 meals. She said you were only charged for a sandwich and a meal.

I said well i would like the meal please. She said I will have to charge you for the fries and drink separately. I said no I don't want to have to pay extra because you messed up the order , credit me on the sandwich and then charge for the meal.

She said you already paid for it so I can't. I said so take the sandwich back, give me a refund and then charge me for the meal. Again she said she…

they are always not welcoming and rude. My order is messed up all the time. this girl was standing at the window on her phone then decided to give me my order. she slammed the window and didn’t say a word to me the whole time.

her name tag said addi she’s like that everytime i come in

You I was at a Burger King and I asked for a fish sandwich because I haven't ate meat in 7yrs. I went back to explain to the worker that she gave me the wrong sandwich I asked for a fish sandwich because I fl don't eat meat & she wasn't remorseful.

The employee started talking Creole about me not knowing that I spoke Creole. Then I started talking to the manger to tell him what happen he apologized. I asked him if it's anyone else's I can talk to he stated she is the General manager.

The General manager stated what you going to do get me fired they not going to firer me I been here to long. Then told me don't never come back. I tried calling the headquarters for Burger King but I got no response but "the person can't get to the phone right now and the don't do voicemail anymore.

I try…

No fountain sodas in two weeks. Employee can’t get orders right. Another employee walked by and pick up food directly from the fryers and eats them. This is the worst order was wrong. Unhealthily kitchen and people working here. Drove off with half my order

When I go to this Burger King they consistently either are not open, have no staff and aren’t taking orders, or have extremely poor service.

When they are serving food, it has taken up to 20 minutes in the drive thru for one sandwich (when I was the only car in line). I only go to this Burger King because my daughter is vegetarian and likes the impossible burger.

I’ve been consistently disappointed by Burger King employees attitude and poor service.

My chicken sandwich was not done its pink and uncooked in the in side... I keep trying to upload a pic

I was charged $1 to add lettuce per Impossible Burger and I ordered two Impossible Burgers, which I was charged $2 to add lettuce. I was charged $16 for two orders of buy one get one free of the Impossible Burgers I bought, when not long ago it was $14 for the same order.

Plus, they automatically put cheese on the Impossible Burgers if you don't request for them to hold the cheese. All of a sudden, they no longer make the Impossible Burgers like a Whopper. I was told by the manager that they're now made like a quarter pounder, so I had to ask for mayonnaise and ketchup to be put on it and to hold the mustard.

Why put an animal product on a plant based burger and why charge a dollar extra for lettuce on each Impossible Burger when they add onions and tomatoes to it free? Plus, wouldn't…

My husband went to store #1249 and ordered 2 whoppers to our surprise when he gets home its 2qtr order #93 we've had problems with this store before with wrong order vut now its getting out of hand we live to far to travel back so we're without money and food!!! Never again no BK for us

1209 Leonard St. Grand Rapids Mi. 49504, went to drive thru 1-4-23 at 2:30pm said they didn’t have any food. What is going on? This has been this way for a long time. Time to change management here, not doing there job.

I’m 59 years old and been going here all my life, no more until change is made. Before they had problems with food temperature, cool food. NEED NEW MANAGEMENT. Never know when they close. Early or late, seems like when they feel like it.

Poor restaurant, needs a lot of help. Thanks Brian

3rd time there was a hair in our vanilla shake, burgers are tiny & dried out. Ridiculous you charge so much for a burger the size of a slider (Whopper jr.) . I am not looking for anything from you as I will never dine there again, but you ought to be ashamed, truly...

The Burger King at Charleston airport today at 10:30 am was the worst I have ever seen. I stood at the counter for 10 mins before anyone acknowledged me, even tho 3 workers were 3 feet from me.

All the fountain pop was flat.

A worker was on her phone while doing French fries. The lady at the register had nails about three inches long and could hardly work register. TERRIBLE TERRIBLE staff/service.

People behind me in line were also furious. I’m 58 yo and have never seen anything like it

com and that I had two $10 loyalty rewards in my old account that never expire. Your rep agreed and she succeeded in changing the email as I go to eat today and use the rewards. My emails been change, but the rewards that were given to me back in Hawaii.

We’re not there so therefore I request you either put them back on my new or my current Gmail account or send me a gift card please respond respectfully Susan.

Your store at 3403 Portage Ave in South Bend Indiana.. they got my order wrong and instead of just fixing it and getting on with business the black woman manager (didn’t catch her name) chose to argue with me about what I said.

She then laughed at me as I ended up just driving away in frustration. Being a manager myself I am sure you do not want your people acting this way.

I was went to burger King in Decatur, ga 30032 memorial dr/Columbia dr intersection on 01/05/23 I pulled up to the drive thru window to order a whopper jr meal requested for the sandwich to be cut in half where I was advised that I cant have my sandwich cut because the knife was to big. There was only 2 employees there at the time working.

A dispute begin to occur between myself and the 2 employees and I decided to go into store. To speak with the young lady who was placing my order thru the drive thru, the employees told me If i order a whopper meal instead of the whopper jr meal then my sandwich can be cut.

So I did there was a back and fourth situation where I was called dumb by the other employee who walked outside to talk to people in a car instead of working while on the clock.…

7th st Grants pass oregon 97527 or 97526. Burger king was my favorite. until about a year ago. gross. I pull in one day has big pitbull dogs running in parking lot. why ? Your guess will do. Don't take my word for it send someone to watch the Dog&pony Show. to Gross & Dangerous.

Been trying to give you a heads up for a year. I don't know how you can afford to keep your 7th street store open with Issue like that. If I see the person and dogs & Traffic gone from the southEast corner. I may stop in.

Bus no way in hell. don't you think. Heads up king.

If I could rate my experience as less than 1 star I would. I had an awful customer service experience tonight at the Ontario BK off Grove where I was treated poorly by “manager” “Kenya”who refused 1. to provide me with kind customer service, and instead of being treated with respect, I was given disrespect, attitude, and overall rudeness 2. To provide me with the item I requested 3. To provide me with the contact information to submit this complaint and report her poor customer service etiquette 4. To follow proper employee guidelines

At this time, I would like a formal apology and direct apology from “Kenya” for her poor service as well as an adequate remedy for this experience. In addition I would like a follow up via telephone immediately.

I was at this location when a employee came out saying to a group of kids. They kids are not allowed to eat inside because in 2023 they are showing racism to kids. That wasn't nice to say. I did report it to the manager but he started out with a bad attitude saying kids are not allowed to eat there.

He ndidnt listen to all of my complaint; he finally did listen and didn't really say nothing.

The last two times I got a whopper jr . The burgers were totally cold. I don’t like cold hamburgers

THIS WAS THE WORSE BURGER KING I EVER VISITED, AND i HAVE VISITED A LOT IN THE PAST 50 YEARS! THE JERK BEHIND THE GUY WHO TOOK MY ORDER ASKED ME IF I WANTED MAYO ON MY WHOPPER. I SAID NO, NO MAYO!

WHEN I GOT MY WHOPPER AND MILK SHAKE (AFTER LEAVING THE WINDOW. ) I FOUIND NOT ONLY WAS THE WHOPPER COLD, BUT IT WAS SLATHERED WITH MAYO. WHILE WAITING FOR MY WHOPPWER & SHAKE THE GUY AHEAD OF ME CAME UP TO THE WINDOW AND STATED THAT HE HAS ORDERED AND PAID FOR 3 ORDER OF FRIES.

I GUESS HE GOT THEM. I WAS SO MAD THE THREW THE WHOPPLER AWAY, AS WELL AS THE VANILLA/CHOCOLATE SHAKE! I THINK YOU GUYS OUGHT TO EITHER GIVE ME A CHECK FOR $10, OR A COUPON FOR A WHOPPER AND A SHAKE.

MY ADDRESS IS 93 COVINGTON LANE, PALM COAST, FL 32137. ONE VERY PISSED OFF CUSTOMER! ROBERT STRONG

I want to burger king on valley ave about 11:10 pm Monday. I had just got off at 11. I had kids at home hungry. As well I was after work. The dude helping had an attitude because it was the family meal.

So I get to the window he still had an attitude. I asked him is there a problem. Was he good? He said he was but I come there ordering a family meal at that time at night. I'm not thinking 12 they close.

But still he had like 30 mins left to close. So I called at 3 yesterday to speak to the manager. I just happened to get him. Which he said he was the manager. Still rude what I want. I said I want to complain cause he didn't have to do all that.

Then he hung up on me. His name is something like A'shawn

App sent order to wrong location, Navarre Florida, before submit button hit. Tried to cancel immediately but no option. Tried calling location but they refused to answer phone. The location I was at told me the order isn't started until customer check in and if no checkin order cancelled at closing.

App sent me to website for help. Email sent but reply said too bad but I can still pickup order. As I wasn't in town that was not an option. Well Navarre Burger King charges me for an order they didn't prepare and they knew it.

No ability to contact human on the phone. Have submit a bogus charge to my credit card company.

Everytime I go to burger King on hearne ave in Shreveport,la. My food is always cold, patty taste like it's been sitting up for hours and the fries too. People work too hard for their money for them to serve people cold food.

I am a cook myself and have been for 20 years. I wouldn't dare serve no one cold or old food or throwed together food Prices are up on everything. You have no room to be wasting or having people complaining.

If they stay off their phones and stop having friends hanging out up there, the food would probably be better. It's been 2 months since I ate at this same burger king and they still serve people cold and stale food.

Please get to the bottom of this. I am so upset about this. Please handle this situation.

On 3/8/22, as soon as I Christopher Averino walked into the 0ne Warren Street, Burger King Glens Falls NewYork, the manager Christina Ellinwood said that I'm not allowed in here. I asked her why, and she failed to provide me with an answer, and just yelled you got to go. So I yelled back and said I didn't do nothing. Soon after I that, I proceeded to leave the restaurant, but was prevented when the team leader Emily Bennett got in my face yelled at me and said that she will kick my butt. This went on for 5 min. Finally the Police arrived. I gave the Police my story, and was advised by the officers to contact Corporate.

From 3/9/22 until August of 2022, Icountless phone calls to the 1-866-384-2493 number. As of 1/3/23, I have yet to receive a response.

Each time I called, I was promised…

Had an issue at one of your Norfolk VA, location with the drive thru associate and than when I call to complain to manager her attitude was careless about what situation was about. I traveled from AZ to VA Over the holidays didn't have a meal for two days and the first place I went was that Burger King. I need to speak with someone ASAP

Ordered Whopper, got 3 Jr.Whoppers

I went to the Burger King located at 2601 East Hillsborough Avenue Directions Tampa FL, 33610 on New Years' eve through the drive-thru at about 3:40 PM. I attempted to place an order but I could not understand what the person working the drive-thru was saying they were almost slurring their words and speaking softly the voice sounded like a female's voice.

I drove up to the first of two windows and there was a black male with short hair braids hiding behind the screen of the cash register laughing. I blew my horn and he finally stepped out from behind the cash register laughing.

I asked what is going on I can't understand what is being said through the drive-thru and you appear to be high. He replied I don't do that and continued laughing, at that point I just drove off. I was very…

The Burger King on Ann Arbor Rd & Haggerty has terrible food. We did not receive a receipt. We ordered Whoppers through the drive-thru on 1/1/2023 that were cold and the Coke had no coke flavor… only an off tasting bubble water.

Upon returning, the staff said the machine couldn’t be fixed until the next morning. It wasn’t until we were on our way home that we discovered that the burgers were absolutely cold. We are done with ordering food at Burger King.

Used to be so good.

I ordered the 2 for $6 I got the original chicken and the fish sandwich the fish sandwich wasn't up to it's standards First of all I l wanted my stuff made off the broiler my stuff made fresh the original chicken was okay but the fish wasn't correct so I went back to Burger King and requested that I have a original sandwich made fresh again and they gave me a stale chicken original I'm disappointed with the Burger King on broad Street Providence Rhode Island can something be done about that

Store #7302, Salem, OR. 40872-31021-01336-121205. I sent in a complaint to your automated service but couldn't identify myself so here goes. We stopped at the above location and made the transaction above. Wife and I shared the sandwich and both remarked it was the worst sandwich we ever had at any drive-thru.

We asked that it be cut in half (didn't happen). Sauce on the sandwich was cold, cheese was cold and had not even the slightest 'melt' and the chicken was dreadful. Tepid at best and in combination with all of the ingredients it was memorable only as the worst ever.

We stop at BK often when on the road because the items are normally consistent and flavorful. Not this one.

Also, the mozzarella sticks were cold, no sauce and rated a one star at best. At least the drink was cold.

I am at the burger King at 90 Franklin Mills Blvd, Philadelphia, PA 19154. I came here with a Receipt and a validation code for completing the surgery on the back of the receipt. I came to redeem the free Whopper I was supposed to get and I was very rudly told by the manager and one of the workers that I have to pay for the sandwich.

It specifically says on the receipt to bring the receipt and validation code for a free sandwich. It is 4:30 pm on January 1st New years day. Unfortunately I'm living in my car and I am very hungry and I was counting on that to be my dinner tonight and now I have nothing .

I felt very embarrassed and like I was bring treated a certain type of way because I didn't have money. I don't think you guys should tell people that they get something for free for doing…

The restaurant at 4301 sunset blvd, Lexington sc . Has a problem with there menu its not right. I ordered a sausage and egg Biscuit and was informed they don't have any Biscuits. So I ordered coffee and that was not there either.

I got a sausage and egg cressont and got bacon and egg , I will not order there again.

The burger king in Decatur AL is a joke. I never leave reviews, but this has to fix or it's going out of business. I wS literally the only customer in the drive thru. I was in that drive through for nearly a half hour.

The cashier refused to let me go up to the second window, I assume so that it wouldn't be recorded how long they were taking, even though they do that every time I go there. When I finally got up to the second window, the lady that gave me the food was clearly high as gas.

Oh and by the way, yall are out of onion rings

The restaurants in the Phoenix area do not allow customers to use the restroom. Why?

I have far toovnumerous times had my order screwed up at the location in Asheville, NC on Tunnel Road. One of those times I ordered a whopper without pickles or ketchup. I received a whopper with both pickles snd ketchup, but no other toppings.

So I took it up to the counter with my receipt and politely asked for the order to be fixed. Next, I get a whopper with 2 standard toppings missing. No lettuce or tomato. When I inquire about this, I get told, "we're out of lettuce and tomato".

No warning ahead of time, no sign at the register or drive- thru, and no verbal from the staff taking the order that these items are not availsble, but we are still charging you full price !!!!!!!!!!! The last and final straw came one weekend morning when there were visible staff in the building, a line of…