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Burger King

1.0
2,293 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

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Debra strickland

Apr 3, 2023
0

I go to my local BK store #28513 in Strongsville Ohio almost DAILY for an ice cream cone. I feel the ice cream is the best of all the fast food chains. I place my cone order as usual and was presented at the drive thru window with a cone that had YELLOW ice cream that was sliding off the cone and dripping down the side.

It was about 1 1/2 inches high. Because I indulge daily in BK ice cream I knew it didn’t look right. I asked for another cone, politely but was told my the server that it was fine, that’s all I get( I assume referring to the SIZE of the cone).

I said No, it doesn’t look right, it yellow and falling off, please make another. ” I was floored, and ask to speak to the manager. He said “I AM THE MANAGER! ” He treated me like I was a sassy teenager, which I am not, I am a…

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Lynda Heaney

Apr 3, 2023
0

Very dirty kitchen. I have never seen it like this at this location. 90 Campbell rd Rotterdam ny. View that I saw picking up my dinner. Yucks

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Patricia Prettyman

Apr 2, 2023
0

When we stopped at the Burger King 3930 So. Salina St Syracuse NY 13205 (315) 469-8885 the doors were locked so we went through the drive thru. After waiting 20+ minutes we tried to place an order using coupons that did not expire till 5/28/2023.

The very rude employee said “ they’re no good” when asked why and advised her when the coupons expired she shouted “they’re no good” again. We’ve had problems with this store several times before but kept saying it has to get better.

We’ll it never has and this is the LAST time we will visit this store. I tried to attach a copy of the coupons but it kept saying the image is to big !!! I can be reached at (315) 491-2877

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Herman Gardner

Apr 1, 2023
0

This regards the Burger Kings located at JB Andrews MD 20762. Mornings several of us veterans with varying degrees of physical disabilities eat at this restaurant. While eating, we frequently observe employees repositioning/dragging table chairs while customers are eating. Dragging these chairs makes a very loud noise…very uncomfortable and aggravating and causes minor ear irritation for those wearing hearing aide devices. com

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Luis Olivares

Apr 1, 2023
0

So on 03/30/23 I went to the Burger King on Redwood Road and 2100s West Valley City Utah. I usually visit this location every other day since is right around the corner from my business. I usually go on the drive thru and I try to go in once a week and just sit there and enjoy my food.

I went walking since I’m recovering from a surgery and I had spent lot of time with crutches I can do a lil walking now, so I’m there and I order a #2 Texas Doble Whopper In a combo and 2 Doble Bacon Cheeseburgers. So I’m just trying to enjoy my favorite burgers from BK, I get my order and I notice that my 2 Doble Bacon Cheeseburgers did not have any Bacon, so luckily I was going to eat there, so

I had no issue with just going back to the counter and let the nice girl that was there taking the orders that…

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TerenceCarlyle

Mar 31, 2023
0

My name is Terrence Carlyle . I have a reason why I’m making this Burger King statement I haven’t disrespected Burger King at all. I’ve never been into it with nobody. I do not want to talk to the district manager I do not want to talk to the CEO.

I want to talk to somebody higher than them I’ve been banned from Burger King. They put a restraining order on me my wife work there and we together we live together. I just need to talk to somebody about Burger King for we can get a understanding. my number is 478-494-6296.

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TerenceCarlyle

Mar 31, 2023
0

My name is Terrence Carlyle . I have a reason why I’m making this Burger King statement I haven’t disrespected Burger King at all. I’ve never been into it with nobody. I do not want to talk to the district manager I do not want to talk to the CEO.

I want to talk to somebody higher than them I’ve been banned from Burger King. They put a restraining order on me my wife work there and we together we live together. I just need to talk to somebody about Burger King for we can get a understanding.

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Regeina Wright

Mar 31, 2023
0

Store 2635 NW Cashe Rd. Lawton ok. 73505 Your store here seems to be having a lot of issues I used to work for you back in high school I don't see the problem that your drive through clerk can't answer questions about a ticket when a customer presents it then

she doesn't need to be in drive-thru I bought four three items for products two burgers with just meat and bread walking with cheese had bacon cut in half and a chicken sandwich I didn't say anything about the chicken sandwich being just lettuce and mayo not to mention they were pretty sloppy and for the record I gave the burgers to my dogs that's what I think about Burger King right now I highly advise you to take care of this cuz Lawton is a very small town cuz if you don't you're parking lot is pretty much empty 99% of the time…

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Luis olivares

Mar 31, 2023
0

So on 03/30/23 I went to the Burger King on Redwood Road and 2100s West Valley City Utah. I usually visit this location every other day since is right around the corner from my business. I usually go on the drive thru and I try to go in once a week and just sit there and enjoy my food.

I went walking since I’m recovering from a surgery and I had spent lot of time with crutches I can do a lil walking now, so I’m there and I order a #2 Texas Doble Whopper In a combo and 2 Doble Bacon Cheeseburgers. So I’m just trying to enjoy my favorite burgers from BK, I get my order and I notice that my 2 Doble Bacon Cheeseburgers did not have any Bacon, so luckily I was going to eat there, so

I had no issue with just going back to the counter and let the nice girl that was there taking the orders that…

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Karen

Mar 30, 2023
0

BURGER KING - center avenue Simerset PA. 15501. Went there for the new melt with caramelized onions. Girl at drive through had no idea what a caramelized onion was. Asked for the sandwich with these on and she duh we don’t have that after we repeated three times.

We just then asked for a whopper. Then I called the manager and he hears pad but did not come to window to help. I asked him if a dumb test was required to work there which is entirely possible with our experience. Good grief.

Have it our way HA HA HA. THEN HE HUNG UP. WAY TO GO MANAGER. LAST TIME WE GO THERE.

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Kristi Monzote

Mar 30, 2023
0

Yes many times I've come into this Burger King and I've ordered food and sat down to charge my phone while I'm eating or having my ice cream and I have been treated completely disrespectful in front of many people by the manager in there he's rude disrespectful of me throws me out I'm homeless the other day one of the guys came in to order food and was thrown out and it was so disrespectful that I don't know what to say anymore about it it's gotten to the point where we can't do this anymore he ordered his food and

he was told to leave the the spot right after he ordered now he just came out to look and see what I was doing as I make this complaint and I'm not wanted to complain about anything about any people but he has been so rude and disrespectful to to me and other people here and…

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Cheryl Cabral

Mar 30, 2023
0

Ordered a classic burger melt and a medium coke. The burger was a mess, stone cold. I am sending a picture of what they advertise and what I received...it is very enticing & delicious looking in their add and what I received was awful.

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Robert Scott

Mar 29, 2023
0

My name is Rob I am a frequent customer of Burger King in sulphur Louisiana on Ruth Street. We usually tend to get the same thing every weekend which is your family bundle on the Burger King app which I really like but here lately the last few weekends that we've visited your establishment the service has been very well let's just say it has been crappy and

the food has been cold but this last time they actually argued with me about the family bundle deal that I have a coupon for every time I go that they don't do that anymore and I tried to show him on the app and everything but they just weren't having it so I had to pay for everything separately the food was still cold not everything was there the drinks were flat and

they didn't even give me a damn receipt so I feel I should be…

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Jerry hall

Mar 29, 2023
0

Why did Burger King get rid of the Jalapeño Cheddar Bites, this was the only reason I went to Burger King. Have not been back since. Very disappointing. Why when people like things you get rid of it. And I have heard this same complaint from thousands of people online.

The mozzarella stick sucks bring back the jalapeño cheddar bites. Please

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Janet D. Baldizzi

Mar 29, 2023
0

Store # 28843 We Placed an order at restaurant & we used a coupon code 4503 which is 2 fries & 2 original chicken sandwiches, we also ordered mozzarella cheese sticks & a medium soda. We get to the window & lady tried to tell us we ordered 2 whoppers we told her no & showed her coupon & than she we should have ordered at window & not cut in line she than rang us up for the sandwiches & told us to wait in parking space after 10 minutes my husband went in & asked us where order was & also drink & Our cheese sticks & she said we didn’t pay for it so

my hush and said we tried & than manager lady comes over & starts yelling at my husband that he was wrong & if he wants the other stuff than pay for it my husband asked for refund & we left! This is not the first time we’ve had trouble at that…

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CYNTHIA WAYMAN

Mar 29, 2023
0

I have ordered the melt twice and both times it wasn't toasted I called this last time the guy was rude says its not toasted and if I don't like it the way I got it don't cone back and he hung up on me

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Clayton smith

Mar 28, 2023
0

I had 2 charges yesterday an didnt even go to burgerking now I can't trust them to even run my bank card that's bullcrap now I have to dispute it with my bank an wait 10 days to get a new bank card very low and the Manger wouldn't even answer the phone an after I called atleast 8 times she finally answered an was not helpful an very rude.

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Kim hunter

Mar 28, 2023
0

Went to bk in Hillsboro Ohio on 3-27-23 around 6:30-7 pm order a bacon king and 2 bacon cheese burgers. When my boyfriend bit in to the bacon king there was a huge amount of hair on the bacon king.

I think they need to wear hair nets. Thank you for time.

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Eddie Colley

Mar 28, 2023
0

Today I went into this Burger King #TA 150. I had a coupon #3778, the coupon was for "2 BACON Cheeseburgers meal". They person tells me they don't have a Bacon cheeseburger like this, I would have to PAY EXTRA for the bacon ???

How are you advertising #1. the bacon cheese burger #2. and you don't put the BACON on it #3. and I will have to pay extra for what it says on the COUPON ??? So I could not for the life of me understand this.

My granddaughter and I frequently, in the pass have gone into THIS Burger King. I get the coupons in the mail and this is one of the few fast food places close by where I live when she comes over, it was our GO TO PLACE.

So I had to instead get chicken nuggets. So I ask the person about that all he could say was mam I don't know what to tell you, I just work…

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Todd

Mar 27, 2023
0

South willow st burger king has a young man working tonight that has his hair hanging over his eyes and past his nose. No hair net or hat. The to lady's working outback on the line also had long hair with no hair net or hat on.

The young man was also preparing food without gloves on. My experience at the counter ordering my food was like ordering from an inmate of a prison. Sorry but I don't think I'll be going back to gangster king. 3/27/23

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LaDon Wells

Mar 27, 2023
0

Bainbridge Georgia Burger King the MANAGER y'all cussed my husband out because he ordered 1 pie and they rung him up for 4 and he said no I just wanted one and the manager started cussing him out calling him a dumb little boy then started mumbling to employees telling them how stupid and dumb he was and not to mention we had our 7 and 3 year olds in there

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Temeko

Mar 26, 2023
0

I went to Burger King around 7:15 Saturday night. I pulled up at the drive thru and no one ever took my order. I said hello several time but no one said a word. I pulled around to the 1st window and tried to get the manager attention but he never looked up.

I pulled up to the next window and the guy told me that he couldn’t take my order and that I would have to go back to the drive thru. I also asked him for the number and he told me he couldn’t give me the number to talk to the manager!!!!!

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Tim

Mar 26, 2023
0

This Burger King completely sucks I asked them to cook it fresh for me they did not it came when I got home it was cold not only that they forgot dipping sauce for my chicken fries so what do I do what can you do for me please contact me back because if you guys can't fix the crap that's going on there then I want to compensation for you guys messing up

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Michael Lafont

Mar 25, 2023
0

h. drivethu has large pot holes. k. please clean up the grounds. maybe it's so hard to find help. But the outside needs complete cleaning and paving.

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Mercedes

Mar 24, 2023
0

The night shift manager Taylor was very rude on the phone I told her I have an allergie and she said that can not go look at the ingredients because they were busy. I felt very ignored or that my allergy didnt matter because if I have an allergic reaction she needs to be able to tell me when I asked so I can know if I can eat that food.

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Valorie moote

Mar 24, 2023
0

I never had a write up or nothing now the gm saying I'm bullying people bto make my name look bad and now I'm seeking for help through ba lawyer because now this blowing out of hand

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Nicholas A Raymond

Mar 24, 2023
0

Ok , breakfast is a disaster at your Nutley NJ. Location. 9 out of 10 times I order a sausage biscuit they are out of biscuits.. When I am unlucky enough to catch them on a day they do have biscuits, the biscuit is as hard as a hockey puck..

This issue has continued for well over 3 years. I have tried to be a loyal customer. Not anymore.

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Sadie kitto

Mar 23, 2023
0

All my food was stone cold !!!!

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jason bishop

Mar 23, 2023
0

Thank you for your time and understanding.

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Tysir Jones

Mar 23, 2023
0

I went to the burger king located at 211 s Dupont highway dover delaware it was 7pm.I walk there on foot tired and hungry I went to open the door and the door was locked it was only 7pm they employees inside saw me but kept on working like I was irrelevant another employee a black lady got nasty with me and yelled go thru drive thru I told her thru the lock glass door I do not have a car so how am I surpose to place my order?

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Dwayne Fisher

Mar 23, 2023
0

While waiting in the line at the drive thru reaching in my wallet for my credit card an employee came out the back door and started yelling.. and I quote; move the fuck up.. don't you see people behind you.

you can't talk to me like that.. and he started threatening me as I pulled forward. all of a sudden he jumped into the window yelling here I am... the employee taking my card had to run get the manager to pull him out of the window.

The manager then apologized to me... I am far from happy the way Burger King employees talk to customers. It was store #334 in Macon Georgia. The host was Tamika the order number was 589 at 256 pm my name is Dwayne Fisher my phone number is 4783209243 I am infuriated by the way I was treated and something needs to be done

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ANGELINA M. RAMOS

Mar 23, 2023
0

My complaint is about your burger. Isn’t it that it should be grilled and not fried? I ordered double whopper and both burgers were very, very oily. It should not be if it’s grilled. I asked the lady and she said it’s grilled but from my end, it ‘s not because as I said both burgers were very, very oily.

It happened in your Burger King, Newport Mall, NJ food court. Hoping they don’t do it again. I’m trying to eat as healthy as I can that’s why I chose Burger King and that’s what I got from Burger King.

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Ann Posluszny

Mar 23, 2023
0

Monmouth junction,NJ 08852. I went in to order lunch today a man at the counter was giving his order to the manager (male) he asked about the Whopper Jr Manager said no we don't have them anymore a rushed them with his order .

00 I asked for a receipt he said no everything is the the computer I thought the price must be wrong but had no choice but to take his word. Just think that was a lot the big fish was really very thin and small 732 666 1725

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MICHAEL JONES

Mar 23, 2023
0

I ORDERED A WHOPPER AND PAID FOR EXTRA TOMATO, LETTUCE, ONION, AND KETCHUP. NO PICKLES. I USED MY CROWN POINTS AND RECEIVED A PLAIN BREAD AND PATTIE. I WANT A PROPER SANDWICH AND I AM SO TIRED OF THE RESTAURANTS NOT FOLLOWING INSTRUCTIONS.

I HOPE YOUR EMPLOYEES CAN READ. I AM OUT $12 DOLLARS CASH AND 750 CROWNS AND I STILL HAVE TO FIND SOMETHING TO EAT. ORDER#168367 AT 11:40 AM FROM THE STORE AT 13575 WEST DIXIE HIGHWAY 33161.

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Kelly Orlando

Mar 23, 2023
0

I went to the Burger King in New Windsor New York and purchased two vanilla milkshakes when I got home I noticed that I did not receive the milkshakes that I had purchased I called the burger king in New Windsor New York and spoke to the night manager that was on he said the milkshake machine was out of service and that he'll put in a book are two milkshakes and large fry or onion ring when we go to Burger King in New Windsor New York next time.

We went there today and did not receive our onion ring or fries and moesha the manager on duty gave me a wrong 800 phone number to get in touch with you and hung up on me when I was asking for the manager that I spoke to that night because unfortunately I forgot his name.

Moesha the manager on now in the morning of Thursday March 23rd is…

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Liz Maietta

Mar 23, 2023
0

Cold food when complained they did not care.

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Dellun C Miller

Mar 23, 2023
0

Foul language arguing with each other, incomplete order. Food not as ordered, cold fries,

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Christine Baldwin

Mar 22, 2023
0

I was a current employee at Burger King and broken arrow Oklahoma Tulsa I need a complaint filed against the manager to managers and some employees I work for two weeks my hours got altered they ripped me off on my check then I went in Tuesday at 5:00 and wait till 11:12 I have my receipts where I clocked in and clocked out they're trying to tell me I'm not getting paid for it they're trying to say I got fired where I have the messages that's a lie why would I have even shown up why would I have worked 6 hours why wouldn't they have sent me home I need to speak to a corporate about this this is and

there was some harassment there sexual harassment as well I really need to get in contact with somebody over this this is illegal this is wrong and I need Justice

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Nadine

Mar 22, 2023
0

I want to complain about this nasty ,unprofessional manager working at the bj restaurant #23202 on 03/20/2023 in the morning..She shouldn’t be at this position as a manager

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David Heatherly

Mar 22, 2023
0

I am a truck driver I have a complaint but there is no one to speak too them want endless emails in which I can not accommodate worst Customer service of all so far..

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Jermaine J DOMMER

Mar 22, 2023
0

IT'S BEEN A PROBLEM FOR TOO LONG. I WOULD LIKE TO BE ABLE TO READ IT. I WOULD LIKE TO TAKE A SURVEY. PLEASE CONTACT ME. THANK YOU.

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Edsel Wootten

Mar 22, 2023
0

Ordered and was charged for Onion Rings at Laurel De Burger King. (to go order thru drive thru) Got home...NO ONION RINGS) HELP!!! Thank you.

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Marcus Brown

Mar 22, 2023
0

The Burger King inside of the TA Truck Stop (#33) in Earle, AR has triple charged my credit card. I told both employees at the register that the transaction appeared as “approved” on the screen, but they both insisted that I retry and that their side of the screen must say approved.

I returned to my truck and checked my online banking to find that the store triple charged me for the same item. They appeared as disinterested and uncaring about the matter.

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curtis sittko

Mar 22, 2023
0

I have been going to burger king for years and have found your service and quality of food is becoming worse every . day. I am a former restuarant owner and ask myself, who the hell runs these restaurants. I have gone to at least 4 of your operations in fargo/moorhead mn.

The service have been horrile and the food cold and dry. I have gone back thru the window and told them about it. They have me a refund and threw it at me. Your employees are rude and don't belong behind the counter.

Who ever is the branch manager whoever overseas this area should be fired. the restuarants are diring , I sorry I don't have all the time to tell you how to fix your business, but being a presivous operator myself I know that I could double your business in 60 days.

Its a sorry story to drive by each of…

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Tammy

Mar 22, 2023
0

I went through drive-thru at Burger King and I ordered a number one with no pickles I asked them to make sure the price will be hot but the french fries were cold and hard and really dark like they haven't changed the oil in a long time then I ordered the impossible just the sandwich it was also burnt and it only had tomatoes on it and then I ordered a fish sandwich and it was really dark and that was also really hard and it tastes like it was burnt

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Billie

Mar 22, 2023
0

I was told to pull up and it took a hour employees was very rude and they didn't not have any ice one employee was hateful ask me what door I came in and she unlock it and slug it open and it almost hit they didn't have any customer service at all the one on academy in Bessemer I'm done

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Elizabeth Williams

Mar 21, 2023
0

Went through drive thru at 11:47pm on Monday night. We I ordered the 2 for $12 meal deal.it was to be a big king plain only katup we didn't get our fries we got the wrong drink and the other 2 for $12 was all wrong also we even got the wrong drinks. I called and they told me there was nothing they could do

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Sophia Veraguth

Mar 21, 2023
0

Burger kings employers are literal idiots.My dad and I ordered and I got an impossible whopper and he got a double Regular whopper.They put the impossible wrapping on the real burger.Me thinking that it was fake because it had the impossible wrapping took a bite.I do not eat meat and I haven’t ate meat for years so I hope you know that you made a mistake. I won’t be ordering anymore.

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Karl Thonnrd

Mar 21, 2023
0

This store plays loud obnoxious rap music. I will not go here again as long as it continues.

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Shani Armitstead

Mar 21, 2023
0

, Anchorage, AK 99508. This morning on March 21 we went through the drive-through. They gave us the wrong order and the wrong sandwich. I sent my son in to just order the right sandwich. The manager there yelled at him and said he should’ve known which sandwich he wanted in the first place and that he shouldn’t come in and ask for a more expensive sandwich.

We were just going to buy a whole different. sandwich. He proceeded to being rude and I said hey, you gave me chicken nuggets instead of cheese sticks also. And he looked at me. He could tell he was having a bad day and he was very upset.

He was a very big man and he was extremely rude and disrespectful towards me and my son. This behavior should not come from the manager, especially the poor young man at the cash register was so…

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