Burger King logo

Burger King

1.0
2,305 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

Burger King logo

Kaylie

Mar 21, 2023
0

Manager was rude as was the drive thru attendant. When we pulled up to the drive thru, lady was very impatient and rude. When I was ordering she was extremely short and when I ordered she goes "a large with a coke".

When I had not said what drink I wanted yet, hence the patience. When we got up the window, she was very unfriendly and unprofessional, as was the manager. Burger King's customer service is as expected, but this was an unexpected low. Even for them. Very disappointed- do better.

Burger King logo

Lisa Pitesky

Mar 20, 2023
0

m.. I went through the drive-thru and ordered a Whopper Junior with cheese. They wanted to charge me $10. I only ordered a Whopper Junior with cheese and I clarify that with the employee. He said it was $10. I said no way and went to Jack In The Box

Burger King logo

Debra

Mar 20, 2023
0

I don't eat at BK very often But I wanted a tiny snack on the way home How can you mess up fried cheese? The marinara sauce was just full of sugar. It was all very tasteless and disappointing Now I remember why I don't go there.

Sorry but someone has to speak up

Burger King logo

Delon

Mar 20, 2023
0

I couldn't even eat none of your meals ... It felt like the meat was old and not taken care to make it .. idk if it's the cold or how you guys take care of the bagging which made me lost my appetite...

I bought three sandwich I gave guy chances. I will never ordered food again from this company still feel like vomiting...

Burger King logo

Samuel Sims

Mar 20, 2023
0

On Saturday March about 12 noon, I was not allowed to use 2 coupons but the day before I was allowed to use 2 coupons. After I ordered pop I was given a half cup of pop. I gave it back to them to fill it to the top and it wasn't filled all the way to the top.

The manager told me not to come back to the restaurant for my hygiene or the police would be called on me.

Burger King logo

Janice Attig

Mar 19, 2023
0

Got a melt, totally cold! Had already gone home, so I wasn't going back. Cashier was the unfriendliest ever. Not a word said, no thank you nothing. This was the burger King in New Oxford Pa on route 30. Time was about 12:15 on Sunday March 19th.

I have had problems with this one before. Thank you. Janice Attig

Burger King logo

Twanda Perry

Mar 19, 2023
0

Bk at 8501 two notch rd columbia sc I order my food at the drive thru the young lady was so nasty that took the order when I got to the window my food was too much so I asked why is it so high she made it a large so I requested a small she said I couldn’t I payed for it so I’m going to take that food so

I asked for a refund because they haven’t hand the food to me yet the manager said no call corporate for a refund I said no she said you going to take this food it yours she proceeded to push the food out the window I caught the food then she forcefully shove the side I hit the soda splashing it everywhere so I left 5 min later the manager running down the street in traffic with a drink and throw it and

hit my car I flagged down a police and we went back to the establishment one worker…

Burger King logo

Anthony Teo

Mar 19, 2023
0

Hi,

Bought a set of burger king meal at Kovan Heartland Mall on Sunday 19 Mar 23 at 13:58hrs and as at 14:28hrs still waiting. There is not much ppl and my queue no is 4064 and now is serving 4068.. ppl behind me has taken their orders and I am still waiting.

Bad service.

Regards Anthony 97677866

Burger King logo

Crystal fairbrother

Mar 18, 2023
0

Sick and tired of going thru Burger King and a bunch of crap speaking Spanish. No 1 in this town is Spanish! Asked them 2 stop but continues. The others need training. They can't get anything right or don't know how 2 do anything.

3 times when I have ordered breakfast melts, we're not toasted. A simple cup of coffee, asked 4 Xtra cream. Just about black. Managers lack training. They r clueless.

Burger King logo

Marrione Juliane

Mar 18, 2023
0

diko nareceived order ko :)))

Burger King logo

Sharon Blake

Mar 18, 2023
0

I just got my order of Big fish sandwich and small fry from Nurger King on Highway 99, Hazel Dell, WA. It was not a busy time! The food was cold the fish sandwich was soagy and slimy!! Awful!!! 00 for unedible food! Never go back!! Sharon BLAKE

Burger King logo

Wydall hallett

Mar 18, 2023
0

Went to burger king at1215 S. Zero street..in ft Smith AR,. At 8 pm..as I walk to counter to make my order..the pregnant cashier rudely told me I had 5 seconds to place my order...then she said rudely ..time is up...and she clocked out...I don't understand her behavior but I have no plans on visiting that restaurant in the future..and will advice my workmates not to go to that restaurant as well.......thank you wydall hallett

Burger King logo

Ron Walburn

Mar 18, 2023
0

Can't order a melt sandwich without getting fries and a small drink. I will likely not go to Burger King on Barksdale Blvd in Bossier City again. They have yet to get an order right. They don't know the difference between mustard and mayonnaise and don't seem to understand what no pickles and onion mean.

Not at all happy and finally deleted the Burger King app.

Burger King logo

T jobes

Mar 17, 2023
0

@#. Burger place out of lettuce tomatoes and onion??? Large onion rings on the side - only put 3 onion rings in the container. The only beverage they had available out of the 5 listed was doctor pepper and didn't have small or medium cups???

) When I ordered a whopper. Now no single person available to take my complaint about ongoing bad product and service at my nearest burger king. Well NEVER will I EVER STOP AT BURGER KING AGAIN. Happy to drive the extra 5 miles to wendys!!!!!

Burger King logo

Larry Jay

Mar 17, 2023
0

Product is tasty, however, customer service leaves nothing to be desired.

Burger King logo

Johnny T Frazier

Mar 17, 2023
0

They are always out of something. They are always short staffed. Extremely long wait time.

Burger King logo

Christian Evans

Mar 17, 2023
0

Personally they don’t even deserve one star. I’m obsessed with Burger King but I’m not driving 20 minutes to the next location. This Burger King has disappointed me the last 10 times I’ve been here I’ve been served food that made me sick for three days I was served fries cooked at least three or four times I’ve waited in line for 40 minutes with no way of just leaving the premise.

This is a fast food restaurant? Y’all need to get your SHIT TOGETHER. I’ve never been more angry in my life. More angry than the nigga I shot. This place HAS TO BE SHUTDOWN every restraint does a Better job.

What Burger King for niggas in the hood only McDonald’s answesome Wendy’s awesome Carl’s Jr awesome jack in the box awesome Culver’s awesome Burger King in portage. Trailer trash

Burger King logo

Anna M Jones

Mar 16, 2023
0

The Burger King app is the biggest joke ever... 00 because it does not confirm restaurant location before placing order. Secondly... Burger King is the only fast food store that actually charges payment method before customer ever gets to location to claim their order.

I am deleting this app and i will no longer give them any of my business.

Burger King logo

Farrah hayes

Mar 16, 2023
0

I ordered from Burger King in keysville on line ,waited 25/30 mins and went to pick it up ,it wasn't ready so they were making it really fast ,I checked and had all the stuff in the bag,we get home and when I tasted everything I ordered it all tasted like old oil and I spit every bit out ,there was nothing in the sandwitches at all ,I want my 30 dollars back for Rhys little bit of garbage Thank u

Burger King logo

Charles Siner

Mar 16, 2023
0

I arrived at BK 2141 E. Main St, Springfield, OH approx 435am on Thursday 3/16/23. The employee that served me was outside when I pulled in. When ordering from the drive in window, she said computers were down and could not take orders for 5 to 10 minutes.

I said I had exact amount... 2 for $5. The employee reluctantly said alright go ahead. I placed my order and pulled up to the window. I see the employee come in from outside and come to the window. I paid, then she keyed the order in the computer.

I said to her, I thought the computer was down. She then lied saying she used her key to open the drawer. How insulting. I just watched her place the order and did not use a key to open the drawer.

I was only a few feet away. Nothing further was said. It appears the employee did not want her…

Burger King logo

Gwendolyn A Cobin

Mar 16, 2023
0

Since when do any business say they don't refund without it being posted ...But the Bellefoutain location in St Louis Mo do and when you questions the slam the window on you

Burger King logo

Betty Davis

Mar 16, 2023
0

Worst meal ever.3 Cold whoppers and Cheese burgers. Fries were warm though

Burger King logo

Nia

Mar 15, 2023
0

Light skin old lady with very long nails (very unsanitary) very rude . I told her my drink tasted like the fountain need to be clean . She caught an auto and said she was just drinking it and it doesn’t taste bad so said she i better take another drink or nothing at all.

She was very rude so i ask for a refund and she refuse to refund me. I ask for her name she refuse to give it to me . Something needs to be done about her , she think she running Burger King with no consequences and she’s very unprofessional with long ugly unsanitary nails

Burger King logo

Laura Roberds

Mar 15, 2023
0

I did an online order and went in and sat down. I heard the manager say "people don't want to talk to people to order". Then he said that is a lazy way to order your food. I was very offended about this.

I use the app to save money.

Burger King logo

Crystal Marie Harrison

Mar 15, 2023
0

Burger king on erie blvb in Syracuse ny has to be one of the worse places to get food. This is my 3rd time writing you people and nothing has changed. Me and my children won't go to bigger king after today and I'm letting social media know about that one burger.

They have loud inappropriate music playing. They scream and yell at one another. The night manger is so rude. They don't use gloves when handing out food. They are playing with their phones when taking orders then touching food.

Burger King logo

Lee

Mar 15, 2023
0

Opening hours are @ 6 am weekdays. I have stop several times between 7 and 7:30 am weekday and no one is there. Other times they are.

Burger King logo

Heidi Hsrdtad

Mar 15, 2023
0

I was at the Detroit Lakes Minnesota Burger King. My husband and I had the classic melt both of them were lukewarm the french fries were half raw. The side of the pop machine was disgusting dirty, we were in there a week or so ago and they were working on the pop machine it was just as filthy then they didn't bother cleaning it.

When I was in there a week ago I had a chicken sandwich it looked and tasted like it been cooked in the microwave was not crispy at all like the picture showed. The staff was friendly and did the best they could.

But the food was absolutely terrible I will never return there. After having a bad experience two times in a row I was very disappointed. We were very disappointed. The Detroit Lakes Minnesota Burger King really need some help to get there ratings back…

Burger King logo

Carolina Diaz

Mar 14, 2023
0

Maria's managers intimidated and harassed employees, creating a hostile and unpleasant work environment, and new employees were not adequately trained and prepared for their roles, leading to errors and frustration on the job, and managers did not communicate effectively with me, leading to confusion and misunderstandings.

Burger King logo

Mary

Mar 14, 2023
0

I ordered the 2 entrees for $7 & sm onion rings. The bread on the chicken sandwiches was extremely dry, the chicken was rubbery n hard. The onion rings were dry, cold n tough. Worst meal I’ve had at a fast food restaurant!

Burger King logo

Jade

Mar 14, 2023
0

I have sent several emails regarding my complaint and heard nothing back, can someone please email me back asap as it been days now This is the email that I keep sending

Hi I went to your Wigan Burger King store this week with my partner and little baby and order my meal with was nearly £30 worth of stuff. I was waiting over 15 minutes for my order watching people who order after me continuously getting there orders, so after trying to take care of 1 year old child who by this point was hurgry distressed and crying, I asked excuse me do you know where my order is I have been waiting ages and My child is getting really upset, the girl who served me then started to panic and said I can’t find your order recipe on the stand and was asking everyone who worked there have they seen this, she…

Burger King logo

Tommy Zeringue

Mar 14, 2023
0

Was in line for 20 mins only had 3 cars ahead of me Order 68 and when I received my order my burgers were colf

Burger King logo

Rta Thorne

Mar 14, 2023
0

Tried the spicy melt. It's way smaller than a whopper as advertised. The diced onions aren't very caramelized. It would be better if it was caramelized rings and the bread isn't toasted enough. Very disappointed.

Burger King logo

Stephen Guynn

Mar 14, 2023
0

The BK in Indianapolis (Pendleton Pike/ Oaklandon) needs new management. They're never opened on time and the outside lights are always off. There are always issues at this location. I'm about to change location and go to McDonald's. I have made several complaints about this location before.

Thanks

Burger King logo

Wes Gossett

Mar 14, 2023
0

I would give zero stars after my treatment at a location today. It took 10 minutes before someone acknowledge me to take my order. The person was rude and told me it would be another 20 minutes because they had to drop food?

So I went to leave and was asked why the F!!! was I shaking my head. There was reference to my skin color. I will never be back to the location at 1928 Airport Blvd West Columbia SC

Burger King logo

Barbara cushing

Mar 13, 2023
0

Went to Burger King on Seminole Blvd and park in Largo fl. Tried to Order the large onion rinks on the app. The girl in charge (a heavyset brown hair b——h) said the online was down and could not put my order through. She was very nasty and would not substitute anything or give me any special prices at all. This is Crap. I used to work for a restaurant myself and the customer is always right. SHE should NOT be working there or anywhere is she can’t treat her customers properly. I will NEVER go to this Burger King and hope you check on this and her!!! She would not give me her name!! Terrible Customer Service!!!!

Barbara Cushing 12002 Lillian Ave Seminole fl 33778

Burger King logo

Tim Baggs

Mar 13, 2023
0

My complaint is regarding the Burger King on Noland Road in Independence, Mo. Yet again I stopped in for lunch & the lobby doors were locked. What would it take to train your staff to put a sign in the windows that the libby is closed?

This is a frequent occurance with Burger King, but one I have solved. I'm doing in my way!

Burger King logo

Gene

Mar 13, 2023
0

Burger King and West Chester Ohio on Muhlhauser Road serve me cold chicken nuggets today and cold french fries I try to order the large fry it was free with the app but I was given a small fry and the manager refuse to give me a large fry because I did not say I want a large fry at the speaker after initially stating I was there to pick up my order she said pull forward.

So I didn’t have a chance to tell her until I got to window. Sad. How hard was it to put more fries in the bag! Wow petty! I won’t be back there and this is not the first time I had an issue there.

But the white guy manager and crew are awesome. No thanks i will not be back.

Burger King logo

Haleigh

Mar 13, 2023
0

The Burger King on Newport Ave in East Providence, Rhode Island has the most unprofessional female manager I've ever experienced. She really is like a child, doesn't do anything but smoke cigarettes and bark orders. Even if you don't work for her.

She harasses customers in the drive-thru and should be removed from her position.

Burger King logo

sheri mcbride

Mar 13, 2023
0

on sat. March 11,2023 here in winchester, va. she said i was a problem and not to come back!!! EXTREMELY NASTY!!!

Burger King logo

Amy Lees

Mar 13, 2023
0

The brand new burger King on midland Ave kingston on,

I ordered my food, a double whopper combo with onion rings and a ckoe A whooper with mozzarella sticks And a small frie. After paying for my order and waiting 15 mins at the window for my food I finally get it and drive away and park to eat, only to find everything is cold ice cold fries ice cold onion rings no mozzarella sticks and budgets nor even warm. I go back through the drive thru and I'm told sorry because we close in an hour we didn't cook anything.

And we were offered fresh hot food of the same order. 10 mins later we are given the same budgets and hot fries and onion rings.

I then said I want a refund to take the food back and give me a refund he offers me 14 85 for a 26.00 order.

This is disgusting, this store hasn't…

Burger King logo

Kristian

Mar 12, 2023
0

Store 13344 is a complete drug ring they messed up my order 2 times at the same time the floors are gross countertops as well

Burger King logo

Linda Davis

Mar 12, 2023
0

I was in the drive thru. After paying I pulled up to the pick up window. 75. She looked as if she were mad about something. I handed her a $10. She wadded up my receipt and change and put it in my hand and said your welcome.

You could tell she was pissed off. I never had a chance to tell her thank you or have a good day like I normally tell everyone I have communication with. Her attitude and words she chose to use were very rude.

She is very lucky thst I just took my food and drove off.

Burger King logo

Atul S Joshi

Mar 12, 2023
0

The restaurant on Hollowell Parkway near I-285 is terrible because it has numerous problems from working with the public and something simple as accepting coupons. The staff acts like it is doing you favor by being there. Honestly please just shut down this location.

Burger King logo

Rakesh Kumar

Mar 12, 2023
0

East Delhi stor cbd sahahdara 110032 location Aggarwal Fun City Mall add of stor unit 27 grand floor plot no 29/31lady manager name yogita . I requested for water my son . But paani nahi hai humare yaha ..answer of manager yogita..I bought a water bottle near markt ..iam not visi in stor infuter in my life

Burger King logo

April Braverman

Mar 12, 2023
0

The Staff at Burger King in Pacoima off of Glen Oaks Blvd. have been giving me terrorist threats. They all seem to talk to a mob boss that ownes the Burger King. As all mob bosses are their friends are serial killers rapist drug dealers.

All if not all employees seem to come from mexican decent. Two series killers a women named Syed and a man named Nano known felons out of Phoenix Arizona won't leave me alone. Everytime I come in they talk about this Syid women who upon my investigation is responsible for over 55 murders of girls in Domestic Violence Shelters.

She with her accomplice have framed men for child abuse in order to torture and kill them. One of their realities works at the Burger King in Pacoima. Everytime I come on they say how great the serial killers are doing great.

Then…

Burger King logo

Dana

Mar 12, 2023
0

I just went thru the drive thru at Huntingdon Burger King. Never checked my order until I got home, the fish sandwich and the onion rings were cold and I asked for zesty sauce and I was given sweet and sour sauce.

The fish was also rubbery. I never got a receipt and when I wasn't asked about one, I just figured it was in the bag. Very disappointed. Probably to the point I will never go back.

Burger King logo

DH

Mar 12, 2023
0

I have been to Burger several times sitting the last couple of months and have been asked to back up after I make payment. When asked to do this when another car pull up behind you they are blowing and cursing. This is unacceptable.

I understand parking cars when needed to save your drive through time but they have cars parked and you also have to sit at the menu board forever for them to take your order. It’s really stressful.

Burger King logo

youssef baghdadi

Mar 11, 2023
0

I am writing to express my disappointment with the terrible service I received from your company. I placed an order via the Yemeksepeti app. " Unfortunately, when my order arrived, I noticed that the "Patates Kızartması" and "Acı Sos" were missing.

I immediately contacted your customer support through the Yemeksepeti app, and they informed me that your shop had closed and instructed me to contact you the next day. The next day, I contacted your customer support team five times, yet no one was able to assist me with my order.

Every time I contacted them, they assured me that my missing items would be delivered as soon as possible.

However, I have been waiting for more than seven hours, and I am yet to receive my missing items. I am beyond disappointed with the terrible service I received…

Burger King logo

Cullen Silva

Mar 11, 2023
0

I had a full account with many rewards to use. Yesterday when trying to place an order I was locked out of my account. They sent verification codes to my promotions email so I had to keep disconnecting to get the code, then locked out and tries expired.

I called the phone number and was directed to the website only. 2 times , yesterday and today I participated in the chat with no resolution. So I have lost my account and all of my rewards. I can not place any orders. com

Burger King logo

Rajesh Kumar

Mar 11, 2023
0

At Ashima Mall Bhopal Burger king, they are charging more. You order something and they add some additional things without asking you. Even they are charging extra price for single cheese which is already included and shown in the display at counter.

I felt cheated by Burger king people.

PreviousPage 9 of 62Next