Burlington Coat Factory

Such a horrible shitty customer service. I asked the cashier tameka at Greenfield wi store if I can return an item. She just pointed to a long line and said you'd have to wait like everyone else. I replied ok maam i will.

Then she proceeds to say "sorry not sorry, bunch of assholes" If this is how you treat you customers I will never ever step a foot in this store and I will be starting an online boycott campaign if this employee did not get absolutely fired from her job asap. Peace

Kendra Jackson is a very rude unprofessional and disrespectful person

Good afternoon, I want to share my horrible experience at Burlington located at 3166 S Highway 161 #100 Grand Prairie, TX 75052. My sister was here visiting from Egypt. She loves shopping at Burlington. Everytime she comes here, she spends thousands of $$ at Burlington stores.

On Thursday, 06/24/21, I dropped my sister at Burlington store in GrandPrairie. She had a lot as usual to purchase and some returns. She shopped first and then waited in the long line to complete her transaction. She told the associate that she had items to return and items to but and asked if she could it in one transaction.

She also had all the receipts available. The associate spent over 30min scanning her purchased items and then was unable to process the returns. She paged Tina who claimed she was the manager.…

In sight of the covid pandemic it's sad to see that there is very few clothing stores that have layaway. Burlington's was my go to for school essentials. Now where do we go. Financially strapped where do one shop.

I went to Burlington on county-line road in Jackson ms to get clothes for my grandchildren’s summer camp we had our shopping cart full we went to try on a few things and the fitting department closed so now we had no choice but put things back ( we had our shots ) please open the fitting rooms school will be opening soon and would like to shop here

To whom it may concern:

This email should be forwarded to the appropriate persons immediately.

As you are aware, in the state of New Jersey, it is mandatory for those who are not yet vaccinated to continue wearing masks. At your Brick, NJ location, one of your employees, Jen Riccio, refuses to get vaccinated or wear a mask. This is disgraceful and a danger to customers! I am a longstanding customer of Burlington’s and I am disgusted by this employees views and actions. She should be terminated for endangering the lives of customers and employees alike! If this is not resolved, and no action is taken, I will have no alternative but to report this to our Governor’s office and the media which can result in hefty fines and loss of substantial revenue for your company.

Regards..

I was verbally abuse by a male customer and I’m a woman regarding where the check out lanes begin and ends which there were no signs up to show that information. The location of the incident occurred at the Midwest City store. on May 13, 2021.

The only signs that I had noticed where the red foot steps showing distance. The argument was that he wasn’t within the red footsteps like I was…he was just standing from that as if he made his own line. The male customer didn’t want me to get in front of him which I wasn’t.

The whole time he and I went back and forward neither the security or manager and staff didn’t come to see what was going on. I did notice that there were three staff looking at the security monitor that’s in the front center of the floor worrying about someone stealing and not…

I am trying to Make a return at Burlington coat factory In Apple Valley California.

This is the third time I showed up to try and get a refund. I have come at all hours and the line is literally a 40 - 55 hour wait. I’ve already spoken to the manager and asked for a complaint form and she said they don’t have complete forms and directed me to find the number on the Internet

There are three active registers right now with about 60 people waiting in line… I consider this poor management.

I encourage you to train your managers better… And have more employees on staff to assist with this ridiculous line.

We are all standing in the store extremely hot because the air is not flowing breathing in our carbon dioxide.

We are all very disappointed in the customer service that Burlington is…

I drop everytbing and rush to make 11:00p.m closing time saturday may 22nd 2021 i arrive at 10:30 and doors are locked.. Everything i see says 11:00 i came to get some decent clothes for an important gathering tomorrow morning. I know i shouldnt of waited last minute but this is crazy!!!

I was fired because of a trip I was authorized to go on when I clicked it it states it was unexcuse.. before I started I let staff know ahead of time that I would be going on a trip and reminded them 2 weeks in advance.

When I came back on may 5th Wednesday I didn’t receive a call or anything stating that I was fired and was asked why I didn’t call when I told terry and kris about the trip and kris said she would talk to me about it never did . Terry terminated me due to “attendance”.

Fidelis Egboh (310-756-2244) On Friday 5/14/21, around 9:25 p.m, my son was racially profiled in your Burlington store (14705 Oceangate ave. Hawthorne, CA 90250) by an employee named Kita Stewart. My son noticed that this lady was following him around, everywhere he went, almost as soon as we entered the store. As my son was looking around for clothes, he kept noticing this same lady at the corner of every area he went. He was confused and uncomfortable, but he kept on shopping. Now as my son was with his shopping cart about to walk past her, she asked him, "Are you going to buy those things?" My son was very confused and surprised by this question as he replied, "yes" and walked away from her.

As my son approached me, I noticed that something did not seem right. His head was down and he…

I purchased a bottle of eternity women perfume 34.99 when I get hole open the box the pump is broke I go back to the store with my receipt they tell me no they can not give me my money back because I opened the box ? How do you know that if there is no policy for perfume or cologne purchases? I want my money back this is wrong to do that to people who work hard for there money!

I shopped your new location in Hoffman Estates, Illinois. It’s a small location but it seemed stocked fairly well. I found about $200 worth of items to purchase, my shopping cart was full to say the least. As I was heading to the exit I was informed that I was not allowed to take the shopping cart out of the store. ARE YOU KIDDING??

I just spent $200 dollars at your store and you now expect me to gather all my bags in my arms and carry them to my car?? If you expect people to shop the least you can do is respect them enough to easily get their purchases to their vehicle.

Seriously, I have never heard anything so disrespectful to customers. I won’t be shopping there again. I have an injured knee and walking is difficult enough without being forced to carry all my purchases to my car…

The store at great lakes crossing in Auburn Hills Michigan I an absolute pig pen. The last 2 times I have been there I have been appalled. It should actually be condemned. It is disgusting/ Dirty. Clothes everywhere on the floor. shoes scattered, toys scattered.

not a clear walk way through any part of that store. Isn't anyone accountable at that store. I will never set foot in one of your stores again. And I am not a lone So many people I know are absolutely disgusted

On Wednesday, April 28, 2021, while at the Ocean Twp. store in the Seaview Square Plaza, I attempted to return several items I purchased a few days prior at the Jersey Gardens Store, Elizabeth, NJ. There were three cashiers working checking out patrons.

The service I experienced was the worst and just how one cashier was on their cell phone while another co-worker was standing next to her also on a cellphone. While the other workers were checking out one or two patrons, these two remained on their phones for several minutes.

This is unacceptable customer service and I continued to look around for a manager which was non-existent. The lines were extremely long and the service was terrible. I try to patronize the store as it is very close to my home but the service has been terrible also the…

I usually enjoy comming to Burlington. Today I went and the restrooms where out of order. I am a diabetic and I usually have to go to the restroom at least once. I usually spend 3hrs at Burlington but, today my trip was cut down to 10mns.

I was very disappointed since I had my stimulus check to spend. I am a loyal customer. I go shopping there at least once a week. I was told the restrooms where down since the day before. That is unacceptable. I was very inconvenienced.

Other people where complaining as well. I took my buisness elsewhere.

100 people in line to check out and only 2 cashiers. When asked why there's not more help available, you get attitude from them. Trash everywhere, clothing scattered everywhere, very un-kept. Will not be returning

Whenever you go to the Clifton, NJ. Store, there is always a long line with two or three cashiers anytime you visit the store. Today 35 people in line in a small area, not socially distant around 4:30. I left the store and called from my car and shared my complaint and the representative was quiet and she said okay okay okay. I hung up.

I spoke with an employee on the floor earlier and she advised there is a shortage of cashiers. This store is always busy and should accommodate customers. The health department will be my next call.

My niece was shopping in you're Stockton Ca. Store and was harassed and embarrased by a customer. The women was not bumped or touched and was also told "excuse me" as she past. The women began agressively yelling at her and threatening her loud enough that other customers heard.

But no security or worker responded. How safe can shopping be?

Going to Burlington & find shit for ur self . Only thing is kids clothes you might find nothing else but some big crap . You can’t even find a nice small . Some old clothes doesn’t worth it .

Not even bra but for size 70 n over .

I had a terrible time with this company I order a 200.00 gift card they delivery to Long Beach Ca it was to go to Atlanta Georgia they delivery it 5here twice until I call and my card was finally delivery I want them to reimburse me for 200.00 for there mistake

The supervisor ray is horrible and rude. he was giving dirty looks and just looked like he hated everything. i asked him something and he gave me a nasty look. he needs to get suspended or fired. That was the WORST customer i’ve ever had

Rogelio in regards to cashier Irma leaving sensory tag on my purchase. It caused humiliation and embarrassment. (Alarm sounding) He told me that Irma had previous issues leaving the sensory tag on purchased products. The manager asked me what did I want him to do. I requested retraining.

What is store policy in regards to employee repeatedly leaving sensory tags after management has already addressed the issue? Obviously the previous talk was not effective.

Terrible experience with the cashier name “Romalda“ store 00586 located at 3240 Palisades Center Dr, West Nyack. Purchased some items at another location and stopped at this particular location to exchange or return depending on what l find after looking around.

I walked into the store with my items in one of the reusable bags l also bought from another location for $1. After looking around l found some things l wanted to exchange so l proceed to the check-out where l encountered “Romalda”.

No greeting, no eye contact from “Romalda“ when l walked to her register. no response. ”…

Only two cashiers with 1000 customers

I am wondering how a dept store stay open until 12 am and 1 am .that's very dangerous for employees who has to travel leaving work from a dept store .it put them at risk and who shops at 12 at night at a dept store. No concern for it's employees who is being put at risk. I feel it should be addressed with the top ppl of the city Savannah ga mayor and commissioner before something happens to one of the employees.

Store in west allis WI Absolutely terrible and heart breaking as I walked in with my wife to do a return and saw the line is so compacted and people are literally 2 inches apart instead of the 6ft. Customers and employees without a mask and when I asked the store manager he himself didn't have a mask on.

I had to call the authorities and health safety office in Wisconsin and will be pressing violations against that store soon. Please for the love of all people dying from covid, please educate your store managers!!

I made a large purchase from Burlington online right before the country went into lockdown due to the pandemic. I had been a loyal customer for years. I shopped on line and at my local store. When I shopped online and received items that didn't fit I had no problem returning them to the store. permanently.

I had no choice but to wait until the store reopened. By the time the store reopened, several months had passed. When I tried to return my items, obviously the 30 day return window had long since passed. I told them I had tried to return but could not because everything was closed down.

They refused to return the price I paid, instead only offering me pennies on the dollar. I emailed Burlington to request a refund. They refused and directed me to the store for refund, telling me I…

This is for mishawaka indiana branch The manager Patricia that works around 10am-6 pm, was very rude today. My son works there and a black man came in being irate and very rude. When the man left she said out of her mouth “ who’s that, your first cousin on your moms side” what the hell is that supposed to mean??

I never even met this lady, but my son is a child and she didn’t know I was his mother. I left without saying anything at all. I did not want to risk my sons job, but that was very rude and I am thinking hard about contacting my fathers lawyer Monday on this situation!!

I return a item that was broken back to Burlington in Harrisburg, Pennsylvania but Lina explain to me that I cannot return it do to it being a safety hazard. She was very nice and clear that she cannot give me a refund.

However she saw I was very distress and decide it that she will take the blame for the broke item because she saw how distress I was in front of many customers. She is a nice girl and I hope Micheal, the store manager, is not going to fire her for it.

I try to call Micheal to explain my side of the story to aid her but he kept hanging up on me.

6 carts are abandoned and customers left because of bad management and long checkout lines! The company apparently is not concerned about loss in sales due to customer frustration.

I would like to put a complaint in on the Round Rock, Tx location. I have felt so uncomfortable when I come into to this store for the past 2 visits. I know when I am being watched, truly have know reason to give this store a reason to treat me differently.

Only thing I can think of is that I had put up a layaway & something went wrong on how the employee rung me up. When I came in to pick my layaway up it was such a hassle I was there for at least 45mins from the lack of the workers that didn't know what happen.

So the manager step in and helped out, help me take my rug to the car along with a few other items. But because of all this I am continuing being watched because a silly mistake that I had no control over other than me not having I receipt to pick my layaway up.

However it…

Waited in line for 15 minites and its not even xmas shopping yet. Not enough employees and too slow.

I went in on 10/5 to the Hulen Burlington and the girl refused to return my item WITH my receipt. She claimed it was because the tag was not on it. I have never had this problem before as well as dealing with a rude employee.

The receipt clearly stated the item I had and it was brand new not damaged. Only tried on. It was too small and I was looking to get a refund and try to find something else. I could have even found the exact same dress in the store.

She just acted like she didn't want to help me and had extreme poor customer service. Not really that new for that part of town anyways. This will definitely limit my time in Burlington stores from here on out and I'm usually in there one to two times a week.

Either rules have change or your employee needs more training.

I was shopping last night at Burlington Brookfield, Milwaukee, Wi store # 112 Was ready to check out but I want to buy a car sit for my baby I ask the cashier if they have more in the back and she was with the Supervisor Name Ale was was very nice with us saying call Tequila and ask...

When the Associate came over to the front and see was we was looking for she said we no have any on the back.... ALE THE Supervisor ask her nicely to go looking for and she yell her back with and angry attitude in front of us.

My perception was if The Associate No want to work there she should leave the place. The Supervisor was so embarrassing and Apologies so many times with us about that lady behavior. She should be fire or remove from the Store just because the way she treat he MOD in front of people…

I was completely shocked wit the staff. They were rude on approaching to let me knoe the line was closed..the store had 3 departments but only one level had registers open.had to wait one hr on the line..it reminded me of the Christmas season.

I am currently in Burlington located st union square in NYC and I have been on line for literally an hour. The store is so sloppy and everyone is so extremely rude. Such a disappointing experience.

Carol Briggs that works at store 767 in Springfield Pa.. I love shopping at Burlington coat factory, I have problems with this lady each time she working... Carol Briggs has asked me about my babies hat and gloves did I pay for them, when my baby hat and gloves were on her beforeI enter Burlington.

Another time I came to shop with my friend we were followed.. We went to different parts of store just to see if she would follow and guess what? Carol Briggs makes me not want to come to Springfield store.

I hav spoken to different Mangers about this Lady.. I WONT LET THIS EMPLOYEE RUN ME AWAY from were I get great prices... I am being bothered by this employee.. I have seen her bothering other customers that are African American as I am..

I will be praying that she is not there sometimes...…

Dear Sir/ Madam

I feel I need to report a very unpleasant experience I encountered at your store in Union Square.

I went to return some items on the 07//16/2019. I explained to the cashier that my card was an international debit card, although for some reason on the slip it was noted as credit. She had to call the supervisor Cassandra, who I found was very rude, questioning me about the card, and insisting it’s a credit card. She finally relented after much explanation, but all this was unnecessary because it says explicitly on the back of the sales slip, if it’s a card with a pin, the refund will be in cash. I have been a regular customer at Burlington, and I refer many customers from my country. I am very upset at the way I was treated by your staff, I find it unacceptable to be talked…

When checking out from store number 00886, July 8 6:22 pm, there were 5 Spanish women cashiers, all speaking Spanish! I don't speak Spanish and only understand a very little, I am a 65 years old white women, they were speaking to a male customer in Spanish(all 5 of them) and saying something about a white women in line?

that's what I think was said, as I said I don't understand very well..... I was asked by a non-Spanish cashier male if he could help me check out.... I said yes and asked if he spoke English and he said yes!

He didn't speak Spanish neither so my guess he was also uncomfortable..... he was a very respectable and professional cashier! I asked if I could speak to a manager and he said yes and called a women names Shelia, I told him I'll find her because I knew from shopping…

On Friday,, May 31, 2019, around 4:30/5:00 pm, I visited the Deptford store and saw two pair of the same shoe with two different prices. One shoe was $20 and the other $10 dollars. The only difference was the color of the shoe.

I took both pair to the register and asked the young lady about it. She called someone else over and she tried to explain about the product coming in at different time. Then they asked "Catherine" the supervisor at the time about it.

She came off very irritated that I even inquired and also said that it may have come in at different times so they had different prices. This made no since to me and the supervisor did not try to help me understand any better.

$10 difference is big on a pair of shoes. I also want to point out that Catherine, the supervisor should be…

At the Boise Id location 83704 zip code does not have an adequate handicapped dressing room. the room has no mirror and it is not ADA sized. the walls have no hand rails and the bench is a triangle seat only a light weight Skinney person w very long legs should consider sitting on.

when the staff person finally agreed to let me use the room I could only take 6 of the 9 items I had in. then they took off leaving the area unattended and as a handicapped person you can only imagine getting fully redressed to go out and get the other 3 items to try on.

if they were going to leave anyway why inconvience me in this very difficult setting especially when I asked her if I could trade out items for what I still wanted to try on.

lastly at a very long check out they had two cashiers. ours was…

Jill Parker was in Burlington Store on May 8th. 10:00 -11:00 am.

Burlington Stores. 5445 Atlanta Hwy. Montgomery Alabama .

I had to go through 3 registers redoing my purchases because they claim my check would not go through. (always pay with check there and had funds). This took over 30 mins. Manager asking me questions like how long i had my account. I ended up putting my bill on debit card. I`m asking her is she was sure the check didn`t go through. Rude the whole time to me she says if it did you would see proof. On my computer it gives my check no. and receipt for purchase. I called the store and talked to the same manager. She would not give me her name and told me to take it up with the bank. So now 2 days later check went to bank and i`m dealing with double amount. Had to go to…

I went to Burlington Store on Saturday, April 13, 2019 in Security Mall, Baltimore, Maryland because I discovered that Calvin Klein Truffle Woman Rain Coat that I purchased in December 2018 still had the sensor attached to the coat. I had purchased the coat from Arundel Mills Burlington Store and I no longer had the sales receipt and could they take the sensor off the coat.

I did have the tags that came with the coat. The store cashier and the manager advised me that without the receipt they had to check the computer for the coat purchase. At the time I did not have the Burlington tag or the credit that I purchased the coat with, so I advised them I would go home and get what they needed because I lived 10 minutes away and I would be back.

When I returned to the store the manager which I…

I feel that I'm stuck with a watch and was extremely disappointed when I was told I could not get store credit because I didn't have a receipt and when I purchased the watch another man in front of me got refunded with no RECEIPT he simply didn't like the watch, it seems I'm being treated differently because of my skin color and my choice of religion.

I would like to speak with somebody or email me back. com. Thank you for your time from a frequent shopper.

My privacy was violated by your staff at your store in Arundel Mills, Maryland, yesterday, April 2, 2019. She was following me around in the men's changing room. I felt uncomfortable and raised my voice to draw attention to the situation.

Two other members of your staff (a guy with dread locks and another lady) came in and were trying to justify what the woman did, because she works there. The guy was screaming back at me that she works there but when I asked him if he could go into the women's changing room and follow a woman around, he didn't answer.

The second lady was trying to talk me down for raising my voice. It was my birthday and I went to your store to do some shopping, only to be treated like that. It ruined my day and what was supposed to be a day of celebration for me, turned…

I would like to return the swimming suit I just bought. I have the receipt and all the tags and labels are on the swimming suit. The woman who represented she was the manager of the 125th branch of burlington factory yelled at me that I can't return the swimming suit. When I bought the swimming suit, nobody warned me that swimming suits were not allowed to return or it was final sale.

Another bad experience was that I bought two $50 gift cards during the holidays and I was shocked each of my cards had only $41.90 left after a couple months. There is no notice that the value of gift cards would be reduced if they are not used within certain time.

I won't buy anything in this bad store anymore. Terrible experience!

I was given a document to contact customer service when an item I attempted to return was declined. I called the number and was informed that I had been placed on some list and can not purchase with a return an item for 6 months.

that I was informed of this on 10-28-18. Yet they have no documents, tape or written confirmation that I was informed.

Also I would not shop at a store that prevents me from returning, if the item does not work out. Yet they had no intention of accepting a return from me. This is fraudulent activity and a money grab. They are conducting transactions with me which is a contract but not fulfilling their portion of the contract which is written on the back of their receipt.

I don't like calling people/companies frauds unless there are facts but they have provided…

Was doing an exchange of earrings from 7.99 to 5.99 was told I must have a valid drivers liscence for identification when it stated they just need identification in stead of calling supervisor she called security to intimidate me to leave which I did not there policy is to ask for the customer’s number if you can’t find your receipt over Experience was embarrassing and I felt it was meant to be Tulsa Oklahoma #1093

My husband ,2 yng girls & i were shopg @ Burlington in hatfield,pa.we overheard a woman named sandy reprimandg a employee because she asked a man to leave womens dressg room.she also stated that it was unisex.were horrified & won't be shopg @ Burlington ever again.