Canadian Tire

Purchased a bike online - received email that it was ready for pick-up;picked up day after. Arrived at 5ish, tried curb side but it was long so I went to on line pick up. Rather then wait for a response, cashier went to get bike.

When I took bike to car - really close- before loading, noticed that both tires were flat. Went back into store, told to go to customer service. People at bike department were on break it seems, as online cashier asked them for help.

By then the front tire was also coming off rim. Angers about service, I returned bike I really wanted!!

On Sunday, June 20th, 2021, I attended at the automotive department of Canadian Tire in Langford, British Columbia, to have a tire fixed that was flat. When the technician investigated, he discovered the sidewall of the tire was shot. They informed me they could get a new tire on Monday, June 21st.

When I called to inquire on Monday, I was told it would be Tuesday for sure. When I called on Tuesday, I was told by a person named Daniel quite rudely not to bother coming in the store anymore and I would be called when it came in.

I needed the tire fixed as I was leaving town with the car on Thursday. Daniel promised it would be Wednesday. I waited until 2 pm on Wednesday to call and I again encountered a rude attitude to which I responded that I would just come and get the flat tire. Since I…

I was shopping at your Stockyards location in Toronto today. I had cut items from your flyer to pick up and took them to the store with me. I was having trouble finding the items and a customer service assisted me, also informing me that the flyer prices started tomorrow.

I asked if they might honour the flyer prices and he said I could inquire at customer service. This person was professional and helpful. I continued shopping and when I approached the cashier, I informed her her that I had two items that I would like to discuss with customer service, and showed her the cut out ads for the specific items.

This cashier contacted a customer service person, name Denzel, to assist. I explained to Denzel about the two items and that I was told customer service may be able to assist with a…

Was in Canadian tire in Fort Saskatchewan, AB. 99 bag of connectors, asked the person at automotive to open the case where they are kept to get them she couldn’t find them and just walk away, she couldn’t even take 2 seconds and look on her computer to find out where they are located.

Maybe they are kept behind the counter who knows. This store really needs to get people there that want to work, not people there just for the pay cheque. This is not the first I counter with this person at the store, this is at least the 3rd and will be the last!

First, I have read the CTC website re: returns and second, I am quite good at filing receipts, etc. but this time, not sure what happened. I bought a Noma dehumidifier in July 2020 so it is still under manufacturer's warranty, but I do not have the original (and the emphasis is on original) receipt. The error message is that the sensor does not work.

I have contacted all levels of CTC and, except for a standard reply of basically "sorry, no original receipt, can't do anything", the best suggestion from CTC was "to find the receipt" as if I had not already tried to do that. Given CTC's commercials, etc. and the fact that CTC is the only Canadian Distributor of Noma, I thought that they would be able to do something through the serial #, etc. The bottom line for me is that they want my…

Made 3 separate trips to Fort Frances CT. No hand sanitizer available for customers anywhere in store??? Mentioned to clerk and was told management is aware and not interested in providing this basic courtesy!! Very concerning considering the Covid situation.. customers expect better!!

Wanted to purchase weather floor mats for my truck at boul. de la carrière in Gatineau. Was told to come back tomorrow only one person orders does. Went to the plateau store and told to order them direct from weather it would be fastes?

Why do I bother going to canadien tire when I always have problems.

Curbside pick up service at the Victoria Street Canadian tire is absolutely the worst ever !!! One single line... each car is about 15 - 20 minutes -- The staff there do not like each other and bicker in front of the customers...

every other CTC I went to for Curbside... had two lines... both moving steadily... I ordered here about a week ago.. I was the only guy in the line... and I was there for over 15 minutes waiting while the employees searched out my packages...

when they found them ... one guy brought out two... and said the other guy would bring out the other two.. and I could hear them arguing in the back ground , over whose turn it was to bring stuff out.. unbeleivable !!

I accidentally put another order in today.. and didn't realize it was for Victoria Street pick up. and…

Bought the Rosedale Patio set (https://www.canadiantire.ca/en/pdp/canvas-rosedale-conversation-set-6-pc-0882263p.html#Reviews)

Beautiful set for a fair price with a great warranty - however the set itself is entirely defective and void of any quality checks. None of the screws actually fit the drilled holes because all the pieces are incredibly mis-aligned. I cannot believe they continue to sell this set in stores, as you'll see from the reviews multiple people had this issue.

I bought two sets and same issue with both sets. Called Agincourt and Pickering where I purchased the sets from, and also had to rent and take a Uhaul to pick up, and the managers were really anything but helpful. Almost $2800 spent on these sets and the Pickering manager suggested offering us $100 for our issues…

If I could give less than 1 star for the service my parents received, I would. My parents, who are not as young as they once were, drove almost 2 hours to Humboldt, Saskatchewan to buy an air conditioner unit.

They didn't get the one they were hoping for, but they were initially happy with the one that the sales representative convinced them to buy. Upon arrival home, it worked fine for maybe an hour until it started to emit a loud grinding, screeching sound.

Being a repair man for 50 years, my dad removed the cover to see what the problem was. Upon closer inspection it was obvious, even to me, that the plastic housing around the fan had been previously broken and was sitting slightly pushed in, causing the fan to rub and squeal.

This alone was not the real problem. Things get dropped…

Hi - i would like this message to get to the owner of the Minden Canadian Tire Store - i live in Minden and the phone service at this store is terrible - they won't allow us to use our gift certificates - my wife and I have driven to the Fenelon Falls Canadian Tire twice over the last month and spent $3000. there this spring - Minden service is very poor - we love Canadian Tire

If I could give a 0 rating to the Delson, QC location, I would. I just received the most absolutely disgusting service. I parked my car to the curbside pickup. I call the telephone number indicated to advise that I was there to pick up my online order.

I am told that I will have to wait 10 min as there is nobody that can bring me my order. I indicated that I cannot wait (as i'm on my work break), the person on the phone insists she is the only one there and cannot leave her post.

I then ask to speak to a Manager. A man comes on the line and I tell him that I cannot wait 10 min. He rudely and impolitely responds to me that we are in covid times and that I will have to wait, they will do their best to bring out the order as soon as possible.

I reiterated that I could not wait and that I…

An employee of Canadian Tire saskatoon was yelling at me “get your ass of here” I comparing to the manager and all manager could tell me was” we appreciate your feed back and we take your complain seriously”

ordered on line Friday, received an email to pick it up today waited in the curb side pick up line for 1/2 hour then was told they couldn't find it, so they went ahead, cancelled the order and refunded me my money... while I was waiting!

The system you have for pick up needs to be improved. Why would you contact a customer for pick up, make them wait 45 minutes and not be able to fulfill the order? Clearly the store is disorganized!

The concessionaire of Canadian Tire in Vaudeuil/ Dorion has to be the worst operator of a Canadian Tire store. 1: I made two online purchases in May 2021 which showed they had inventory. but on both occasions, the orders were cancelled due to no inventory. Unacceptable.

2: The garden plant department has a poor selection of plants and many of them are already dead but still for sale. 3: I do not remember the article I searched for online, but there were 44 units available in Vaudreuil and 299 on Sources Blvd.

Vaudreuil/Darion is a booming community and I believe the franchise is not taking full advantage of the potential. I go out of my way to shop in other CT stores. Just saying.

No control of the number of people going into the store today. New Alberta restrictions are in place but evidently not at the West End Store in Edmonton How disappointing that I was met with an off hand attitude when I brought the situation to the store Manager’s attention. No wonder Alberta has the worst Covid numbers in the country

Drayton Valley Canadian tire store. Very rude employees, tools purchased said LIFETIME WARRANTY, so why do they not want to warranty, had recipes and was still a giant pain to deal with

I placed an order with the Store on Ogilvie Road in Ottawa for 8 wooden dowels on Saturday 2021 05 08 via email and received notification that they would be ready for pick up the next day, Sunday 2021 05 09. I arrived at 13:45 hours in parking space 11 and as instructed, attempted to telephone the store.

At the time, in conversing with other customers in the parking lot, it became apparent that the telephone dispatch was slow. As a result, customers, including myself, would verbally advise staff, who were delivering merchandise to other customer vehicles, that they wanted to pick up their orders.

As a result, I did not notify the store via the telephone. While conversing with other customers, the general wait time for them was about 15 minutes. It took 45 minutes for me to receive my order…

I went to canadian tore chambly today. Extremely poor customer service .

Also it is not the first time that this person treated me with disrespect . More over while waiting in line to pay I observed her being really arrogant towards other customers. It is very recurrent in her case .

This has to stop or next time I will video her and post it online .

I am told that I may not pay cash for my Canadian Tire purchase. The manager in Owen Sound, identified himself as "Eric" but refused to supply his last name. He said that money spreads Covid. I informed him that this is not true, there is no scientific evidence to suggest this, and that none of the health authorities or Public Health Ontario or Health Canada have ordered or advised anyone to stop taking Canadian currency for purchases.

I am shocked that a Canadian, living in Canada, can no longer use Canadian currency to shop at Canada's biggest retailer named Canadian Tire. You should change your name to Visa Tire, or Debit Card Tire, or take Canadian currency.

I do not believe this is legal. All other stores accept cash. Home Depot, Home Hardware, Rona, etc. You manager was extremely…

Last Fall I had replaced my tires at the Brantford Canadian Tire Store and they had recommended that I have work completed on my rear brakes. My brakes felt fine and there were no indicators/warnings at that time. I booked an appointment for my vehicle on 04/19/2021 for an oil change and rear brake replacement.

95 and I questioned this. He then went on a rant stating that I had missed 2 previous appointments which was false and proceeded to escort me from the store. I booked an appointment with the local Ford dealership for my oil change and a brake inspection.

The Ford dealership advised that my brakes were fine with over half of my rotors were still available. This experience has diminished my trust with Canadian Tire and I hope that they do the right thing to rectify this situation.

now I'm not going back for anything

So explain to me how this is customer service? While I have you here,I would like to know where customer servive went?

Cannot log into Canadian Tire Triangle account. Is not sending me a code. (July 24, 10 am) Tried at least 3 times

(Virtually no other online company has such a cumbersome process to login. Look at Amazon, Kijiji, etc, etc,)

In shopping today at your store, not one sales person or helper was wearing a mask. .....WHY ?????

I was looking for a mountain bike. I found one online in Brooks, AB on Saturday, July 18th, 2020. I put the order in. It said, they e-mail me when it's ready to pick up. I was waiting till Tuesday and I called the store.

I was told, they sold the bike to some other costumer, who probably walked in to the store. In my point of view. If I put my order in, this should show up at the store and they should not sell the item to somebody else, or it shouldn't show on line, the item is still available.

Something is wrong with the system. I'm very disappointed, because falsly puts people hopes up.

I wear track pants and was denied entry unless I put my backpack behind the counter. As it contains all my financial items I will not leave it out of my site. I am very honest and would gladly open my back pack for inspection before leaving. If you are worried about theft, people steal in all sorts of ways and women have purses almost as big as my backpack and they aren't given a second look. I dont have problems with any other store , so I guess you will just have to do without my business.

Robert Labonte

I have bought blanket from the canadian tire hespler store. once i reached home and i opened it. i saw that was weight blanket. So because i do not need that blanket i just put it back and went back to store to return it.

The staff over there told me that they cannot return that blanket. Then i called the manager - Josh then he also refused to take it back , he told me they cannot take it back if it is opened.

then i ask him that nobody told me when i bought blanket that if i open it it will not be return. then i even asked him that nobody told us and also no where it is written that this cannot be return bit he did not listen at all and keep us there for 45 minutes.

even in other store if the item is not returnable they told us and even some cases they put a seal on to the bill that this…

Hi There July first I had time to shop from Canadian tire at Beacon hill Calgary. 9, I was thinking to buy or not a lady pick it up first and went. I asked the manager do you have in stuck he said no.

After 2 hours I backed to the store to buy something else I saw the item returned to the same shelf location and I pick it up. 9 and they told me maybe someone else put in the wrong place I told them to ask the manager.

After the manager check, he found this is a new item and does not even have the current location. it means one time they found it is wrong to place and again they put in the wrong place too. They waste my time and when I ask for an adjusted price the manager rejects it with very bad behavior. His name was Amet.

I said I am a regular customer of Canadian tire and I have an…

I recently went to Canadian tire to purchase synthetic oil/filter and a passenger side wiper blade for my deceased Father in Law's 2014 Ford Escape that we are trying to sell. Due to Covid19 the kiosks are closed and one has to go to the counter to find the right filter and wiper blade.

I did this first for the oil filter and then went back to ask for the right wiper blade as well. The person I asked clearly had my vehicle information. For the wiper blade he simple told me the length of 22 inches.

I picked up a 28 inch wiper blade and drove home to change the oil and wiper blade. The wiper blade did not have the right attachment. I called the store and was told that I needed the 28OE part.

I asked why I was not told this originally, no answer was given. So I had to drive all the way…

IT'S A SHAME THAT ON CANADA DAY A SINCERELY POOR RATING OF SERVICE WAS ACCOMPLISHED AT CTC.. WANTED TO RETURN GRASS SEEDS THAT DID NOT DO AS IT SAID ON THE CONTAINER. I WANTED TO GET IN AND OUT OF TH STORE IN THE SHORTEST PERIOD OF TIME DUE TO COVID!

INSTEAD I RECEIVED A VERY POOR REPRESENTATIVE, NAOMIE AT CUSTOMER SERVICE. I WAS TOLD BY THE MFG. COMPANY TO RETURN THE ITEM BECAUSE THEY GUARANTEE THEIR PRODUCT TO WORK. INSTEAD SHE GAVE ME LIP, I ASKED FOR THE STORE MANAGER, "I AM THE MANAGER" I TOOK MY ITEM, FOUND THE STORE MANAGER, SPENT MORE TIME SEARCHING FOR HIM BECAUSE NAOMIE REFUSED TO CALL HIM, AS SHE CLAIMED SHE IS THE MANAGER.

PANICKING OVER HOW MUCH TIME I AM SPENDING IN THE STORE FOR NOTHING. SPOKE TO OTHER CUSTOMERS WHILE THE MANAGE WAS GOING TO COME OUT OF THIS OFFICE AND AS…

I called Canadian Tire in New Liskeard looking for a bathroom storage cabinet. On the website it said the store had 3 in stock. Britney at the customer service desk answered the call. Looked up the item for me and said there were 3 in stock.

When I asked her to get one for me she got very rude and ignorant with me. Personally I do not think that this type of attitude belongs in retail let alone at a customer service desk.

75. IT WORKS GREAT. THE WAND STOPPED WORKING PROPERLY SO I WENT TO A CANADIAN TIRE STORE TO REPLACE IT. 99 FOR THE WAND. I ENDED UP GETTING SICK FOR A FEW MONTHS SO NEVER GOT A CHANCE TO HOOK IT UP.

I FINELY TRIED TO HOOK IT UP IN MAY AND WHEN I TRIED IT WOULD NOT HOOK UP AS THE PART TO HOOK THE HOSE INTO THE HANDLE IS THE WRONG SIZE. I LOOKED ALL OVER FOR AN ADAPTER BUT COULD NOT LOCATE SUCH.

I RETURNED TO CANADIAN TIRE AND EXPLAINED THE SITUATION SO THEY TOLD ME I NEEDED A NEW HOSE. TO MATCH THE WAND I BOUGHT. 99. YES IT DID FIT THE WAND BUT THE OTHER END DOES NOT FIT THE MACHINE.

00 TO TRY AND REPLACE THE WAND. I CALLED YOUR HEAD OFFICE AND THEY TOLD ME HOW TO FIND THE PARTS MANUAL. IN THE DIAGRAM IT DESCRIBES THE WAND AS PART # 47 IF THAT IS THE CORRECT PART NUMBER I DON'T…

Curbside pickup at the Owen Sound Canadian Tire. We waited for almost half hour to get our ordered item.

Also waited 10 min to have someone picking up the phone inside the store. We complained about the wait time to the customer services of that store but still no improvement. The pickup process was not organized and a few cars before ours also waited for a long time.

We’ll not buy anything from that store again.

Will try to influence as many people as possible to shop ejse where No ecuse for this behavior as ive said heard of numerus complaints about this guy but he still works for you sad that your scrapping bottom of the barrel for managers

Please provide 2m distancing or atleast I'm physical distancing on all curb side pick ups . Take a look at how loblaws and other stores are doing. Very concerning.

If I could give a -50 I would. So poor, rude customer service with the Dundas store. She blames the virous on her rudeness, acting like its OK to be short with customers and condescending. Thank GOD I live in Burlington and do not have to deal with that " women".

When I found out it would be 7 days for my online order I said I want to can cancel it she was acting like who cares no big deal and a big F U to me.

We purchased plants at your store on Tecumseh Road, Windsor, Ontario on May 16, 2020 and most of the plants were reasonably priced, approx. 00 each, but then, when we got home, I thought my bill was rather too high for what we had purchased. 99 each!!! 99 each.

That is unconscionable in this day and in this time!! 00 each pot. When I called to return the plants, your store associate refused. Well let me be very clear, we won't ever purchase plants again from your store. price gouging and we will report the store.

Other garden centres in the City were more reasonable.

This feedback concerns your store at Clarkson crossing in Mississauga. Upon entering your store I used the anti-bacterial wipes to sanitize the shopping cart handle and was shocked to see how much dirt was on the wipe. It was evident the cart had not been wiped down for a very long time.

This indicates that preparing your store to ensure your customers and staff is being neglected. You need to sanitize the store and safety should guide all your decisions now that you are open. I am very disappointed with your lack of concern for people in your store.

Please put the safety precautions in place to meet acceptable standards.

Purchased what was supposed to be an electeic bbq online with my mastercard. Went to the store fpr curb side pickup . The staff member brought to te car and placed the bbq in my car . I headed home.

Come to find ouy its no an electric bbq its gas . I live in an apartment building and am not allowed gas bbq on my balcony. Went back to store to return it and get money back only to be told they wont do retirns now .

So not only do i have to wait for money to be given back i also have to wait to purchase another bbq elsewhere . I will never deal with cct again . There customer service was brutal at store feont and on telephone.

I was on hold for 25 mins only to be disconnected on there part when someone finally answered my call

Cornwall store kept us waiting 2 hours for our order while friends of employees were giving their orders right away. After being in car for that long, our car wouldn,t start and we had to call a cab to get home.

Will never order from this branch again. Because of pandemic, we have to leave our vehicle there overnight.

Customer Service told me to move away from the protective shield and stand between the desk and a cashier who was less than 4 feet from me. She placed me in an unsafe distance for NO REASON! The cashier told me to go back to the spot on the floor.

Then the Customer Service lady told me to go back to the unsafe spot AGAIN! This made no sense and it placed myself and that cashier in danger of not safe distancing between us. The Customer Service person kept telling me that I was being RUDE.

I told her I'm not being rude I'm getting frustrated and I just want my receipt so I can leave. It was totally ridiculous and very unprofessional! This was at the St. Thomas store.

Went in to Niagara falls Montrose store for Uber inspection and now i have squealing brakes, and service advisor was rude about and said we only did inspection nothing else and was not really helpful

Why does Canadian tire put parts list in there power tool box when you cannot get part for the product.

I bought a snow blower from the Listowel CT store, we had a house fire which lost the receipt. Used this machine only once broke a piece from it. The piece was broken before I used it, it showed rust on three sides.

Went back to the listowel location to get a copy of the receipt they had said no don’t have time. 00 plus taxes. The machine was used for 10 minutes tops. Please help us out with this. Thank you

My 73 yr old husband and myself visited your store today July 20 at approx. 5 pm. We were planning on purchasing the Premier Paint on Sale in your store.

However, I had a colour from another line and I needed to match it in order to determine the accurate shade I wanted. We waited at the counter for over 5 minutes then my husband searched around to find an associate who informed him he did not work that section and would get someone to come.

We waited another 10 minutes, no one. The my husband tracked this same clerk down and he tried (? once again to find someone who could help but he could not so then he asked what we needed. If just paint I am sure he would have sufficed but since we needed some advice he could not. After approx.

1/2 hr total we said never mind we would return…

S I've purchased wood pellets they directed me to go around back to the garage to pick them up , ive been waiting now for over a half hour . I have called customer service an told I'm still waiting that was 15 minutes ago . This is unacceptable.

I spend alot of money on pellets during the winter months at your store but think I'll be shopping else where for now on.

Where do I start ? Should I start with the fact that there are never enough cashier's on? But why is this when there are 2 other employees are RIGHT there fiddle farting around with something that I'm sure can wait.

Or the fact that there is never anybody on the floor to help you find that item in the flyer that just came out that they never had in the first place. Or to get you a price on another one of those many items that has no price on it .

Use the pricing scanner you say ? Good luck finding one that works. Or someone to unlock the stupidest thing that they have locked up , things that would never get stolen in a million years but the thing that would get stolen is just outside of the cage , like really ?

And IF you do find someone it's usually some stupid kid that don't know his…

Everytime I'm directed to a Canada Tire website it never loads & freezes my screen? I dont really get it? You are making it difficult for people to give you money? That's quite the business plan? Wont be surprised to hear of you going under & out of business.

I've been leaving these comments for CTC for yrs & still nothing has changed?

Will not be using your repair facilities in the future because of poor service. I recently took my vehicle in to the North Sydney branch because my heater was not working and asked them to replace the thermostat. Made an appointment to have the work done and my wife drove into town to have the work done.

When she arrived for her appointment she was told that the thermostat they had for my car had been sold to someone else. She made an appointment for the following day. Upon picking up the vehicle I was informed that the thermostat had been replaced and the heater was still not operating because of an actuator which he could not replace as Canadian Tire did not do that type of work..

I made an appointment with a radiator repair service who tested all actuators and found them OK. He also…